Mercure Bedford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 609 reviews

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Description

Hotel extras

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Our accommodation(s)

Hotel location

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

GPS:52.133977, -0.465752

Telephone
Fax +44 1234 799902

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Revel Kitchen & Bar

Head to our Revel Kitchen & Bar to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  609 reviews

Customer review rating 3.5/5

Matt E. Solo - Confirmed reviews ALL

The staff was super helpful and they really did their best, but the key cards kept not working and the breakfast wasn't that good. I think it also doesn't help, because I have to had the scraps on Monday as through the weekend the breakfast doesn't stop till 11pm and I wasn't told that it was different on tbe weekdays, so they had stopped breakfast by 10am on Monday which I was not informed of until I went and a loud man told me about it. Also the shower was cold on my first night and I had to go to the front desk, they did fix it. I also felt the heating was a bit intermittent and would loved a bathtub. Again with the breakfast, the coffee didn't taste that good from the machine and I felt like I've had better tasting breakfasts in lower star hotels. I'm glad I stayed there, but probably won't again.

Dear Matt E., Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Bedford Centre Hotel. I appreciate your insights, as they are invaluable in our continuous effort to enhance our guest experience. I am pleased to hear that you found our location to be convenient and that our staff's service met your expectations. Their dedication to providing assistance is something we take great pride in. I am sorry to learn about the issues you encountered with the key cards and the breakfast service. It is our policy to ensure that guests are informed of any changes to our breakfast hours. I regret that this information was not communicated to you clearly, leading to your disappointment. We strive to offer a consistent breakfast experience, and your comments regarding the quality and variety will be addressed with our culinary team. Regarding the shower temperature and heating issues you experienced, I am glad to note that our team was able to assist you promptly. Your comfort is our priority, and I apologize for any inconvenience these matters may have caused during your stay. We understand that preferences for room amenities, such as bathtubs, can vary, and we appreciate your feedback on this aspect as well. Once again, I thank you for your comments and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 0.5/5

Mr P. S. Business - Confirmed reviews ALL

Terrible. Room was dilapidated, shelf hanging from wall and not fixed, no iron/ironing board, the clothing rack looked like something even Ikea would refuse. Curtain missing hooks so hanging unevenly TERRIBLE SMELL in room Breakfast was awful, food was cold. Will NEVER stay here again.

Customer review rating 0.5/5

Mr A. T. Business - Confirmed reviews ALL

No water in the room; No Phone; No Iron board and Iron; Room was smelly; Key stopped working multiple times during the stay; Breakfast was cold

Customer review rating 3.5/5

Helen H. Families - Confirmed reviews ALL

Room was on the small side and next door room ensuite backed onto our room so disturbed us in the night. Windows shocking, out of the 1960s! Need modernisation urgently. Breakfast was better the second morning but staff very helpful. I don't agree with having to pay for parking on top .

Dear Helen H., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our helpful staff and are pleased to hear that you enjoyed your breakfast experience. I understand your concerns regarding the room size and the parking fee; please note that our parking policy is in place to ensure the safety and convenience of all our guests. Your comments about the room's condition have been duly noted for future improvements. Best Regards, Denisa Lushi Front Office Manager

Customer review rating 2.5/5

Steve C. Solo - Confirmed reviews ALL

Nice staff and hotel is on the town bridge at the centre of everything so a couple of ticks there. I’ve stayed here many times and this time I was let down by the cleanliness of the room. I was given room 8 which is ground floor and has a wet room style bath room which normally isn’t a problem but on this occasion the sink support which had a chrome finish was covered in corrosion. I also found a thick black pubic type hair on the floor as well. (I’m blond haired so def not mine). On my first night of three I had room service and the empty tray stayed in position in the room for all three days. I know the room rate is not a fortune but just a little bit of attention to detail would have turned an ok stay into a good one.

Dear Steve C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bedford Centre Hotel. It is always valuable for us to hear from our guests as it provides opportunities for improvement. I appreciate your kind words about our location and the staff. We strive to create a welcoming and convenient experience for all our guests. However, I am sincerely sorry to learn that your experience with cleanliness did not meet your expectations. Our housekeeping team is committed to maintaining high standards, and I regret that this was not reflected during your stay. The issues you have highlighted regarding the corrosion on the sink support and the presence of hair on the floor are concerning. Cleanliness is a priority for us, and we will ensure that this feedback is communicated to our housekeeping team for further training and improvement. Additionally, I apologize for the oversight regarding the room service tray; it is our policy to collect used items promptly, and your experience indicates that we fell short in this aspect. While I understand that your stay could have been enhanced with greater attention to detail, I appreciate your understanding that we continually strive to improve our services. Your feedback is instrumental in helping us achieve this goal. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets the high standards we aim to uphold. Best Regards, Denisa Lushi Front Office Manager

Other web-users rate our hotel

  • 722 reviews 8.9/10 Location
  • 1,346 reviews 6.5/10 Room
  • 885 reviews 7.8/10 Service
  • 11 reviews 6.2/10 WiFi
  • 522 reviews 4.7/10 Cleanliness
  • 434 reviews 7.5/10 Breakfast
  • 291 reviews 3.3/10 Amenities
  • 244 reviews 6.4/10 Value

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