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Mövenpick Residences Nairobi

Customer review rating (ALL Rating) 4.5/5 2,199 reviews

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Mövenpick Residences Nairobi
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+ 25 Services

Hotel extras

  • Panoramic views of Nairobi

  • Convenient location in Westlands

  • Swimming pool, spa, and health club

  • Revolving restaurant with a 360-degree views

  • Ballroom, meeting rooms, and exhibition hall

Hotel location

Mövenpick Residences Nairobi

Mkungu Close, Westlands
off Parklands Road, Nairobi
P.O Box 49719
00100 nairobi
kenya

Tel: +25470954800

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOMO KENYATTA INTERNATIONAL APT At 20km / 12.43 miles

GPS :-1.2683, 36.801

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte
    • Room service
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 14 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 276 rooms
    • 2 rooms for people with reduced mobility
    • 10 family rooms
    • 3 connecting rooms
    • No non-smoking room
    • 24 floors
  • Languages spoken at the hotel
    • Portuguese
    • French
    • Spanish
    • English
    • Chinese Mandarin
    • Swedish
    • Russian
    • German
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundry / Valet Services
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Movenpick Hotel Parking
    • On site
    • 400 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Hotel Pool
    • Outside
    • On site
  • Hotel gym
    • On site
Family
  • Equipements for children
    • Bottle Warmer
  • Services for children
    • Childrens TV Channels
    • Board games available

Our accommodation(s)

Spacious, with true African flavour, our 276 rooms, suites and residences offer premium accommodation in Westlands. Superior, Deluxe and Executive Rooms and Suites come with a mixture of city or pool views. All guaranteed to wow our guests.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,033 m²

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,199 reviews

TripAdvisor Rating 4.5/5

380 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, ambitious is exallent

Customer review rating 4.5/5

Irene Business - 17/11/2021 Confirmed reviews ALL

Exallallent staff,I will visit again

Dear Irene N., First and foremost we would like to thank you for this wonderful review you shared following your recent visit to Movenpick Hotel and Residences Nairobi. We are glad to read that we were able to match your expectations. It fills us with pride that you enjoyed the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We are also happy hear that the location of the hotel was ideal during your visit here. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Jacinta Kiio - Front Office Manager

Great location .

Customer review rating 4.0/5

Nadeem S. Couples - 17/11/2021 Confirmed reviews ALL

The staff are very attentive , polite and give the best service . They are always helpful and courteous . I was very impressed by the level of service , given that I stayed in some very good hotels in nbi while on holiday , your service was excellent !

Dear Nadeem, First, we would like to thank you for taking the time to share your experience regarding your recent stay at Movenpick Hotel and Residences Nairobi. It is only through feedback such as yours that we are able to maintain and improve the service that we provide to our guests. We have noted the concerns raised and we have notified the Heads of Departments. We are also glad to hear that you had an awesome stay with us and thank you once again for choosing us and we look forward to hosting you again soon. Yours Sincerely, Jacinta Kiio - Front Office Manager

Holistic service

Customer review rating 4.5/5

Geofrey O. J. Business - 23/10/2021 Confirmed reviews ALL

Awesome experience

Dear Geoffrey O., First, we would like to thank you for taking the time to share your experience regarding your recent stay at Movenpick Hotel and Residences Nairobi. It is only through feedback such as yours that we are able to maintain and improve the service that we provide to our guests. We have noted the concerns raised and we have notified the Heads of Departments. We are glad to hear that you had an awesome stay with us. Thank you for pointing out one of our team member Antonio by name and we will congratulate him on your behalf for a job well done to ensure you had good experience with us. This will be a great motivation to him and the other members of our team. Thank you once again for choosing us and we look forward to hosting you again soon. Yours Sincerely, Jacinta Kiio - Front Office Manager

Beyond Expectation

Customer review rating 5.0/5

Emma K. Business - 19/10/2021 Confirmed reviews ALL

The facility is in a quiet and a good location with good facilities that are properly maintain,d, Members of staff are very humble and professional in their work. I would highly recommend others to stay at the MOVENPICK

Dear Emma K., We very much appreciate your wonderful comments regarding your recent stay at the Mövenpick Hotel and Residences Nairobi. It was a pleasure hosting you. Thank you for your very nice compliments for our team, They do work very hard everyday to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to Antonio and the rest of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Yours Sincerely, Carol - Front Office Manager

The location is very good and was excellent

Customer review rating 4.5/5

Daniel M. M. Friends - 05/10/2021 Confirmed reviews ALL

The services were so good .

Dear Daniel First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi as your preferred destination and for sharing this wonderful feedback of your recent stay. We are truly happy to know that you loved the hotel and especially the rooms and the service you received from the team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Carol - Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 04/10/2021 Confirmed reviews ALL

Overall great experience

Dear Nimo, First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi as your preferred destination and for sharing this wonderful feedback of your recent stay, We are truly happy to know that you loved the hotel and especially the location, spacious rooms and the service you received from the team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Carol - Front Office Manager

Awesome stay

Customer review rating 5.0/5

Jeff N. Families - 30/09/2021 Confirmed reviews ALL

I stayed over with my family last weekend, the check in was a breeze, we got upgraded to a fantastic suite with great views of the citys skyline and facing the pool. The suite was quite spacious and the girls room was well set with an extra bed but there was still lots of space. We also indulged in their sumptuous buffet, one should most definitely sample their seafood options. On this day they had a band playing soft music in the background as we dug into our Sunday brunch. The stay though short - one night - was amazing and one to look forward to again and again. The suites have that inviting, airy and comfortable home-like feel that make you enjoy being in them. And would like to appreciate Kelvin, Elizabeth, Dorice amongst many others who attended to us with a smile and made our stay memorable.

Dear Ms. Margaret, Thank you very much for the time you spent to rate your experience at Movenpick hotel and Residences Nairobi. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are happy to have made an impression on you. We have also noted the issue on Wi-Fi strength and shall definitely pass the comments to the concerned for action. Thank you and we look forward to hosting you again soon. Yours Sincerely, Carol - Front Office Manager

Good rooms, location and service

Customer review rating 5.0/5

Dstover Couples - 29/09/2021 Confirmed reviews ALL

We liked staying here with big rooms, comfortable bed and three types of pillows! It's located near two malls and lots of bars and restaurants within safe walking distance (although you have to deal with Nairobi traffic and lack of good sidewalks). We especially had good service with them after we found out that the other Accor hotel we had a reservation for, the Fairmont Norfolk (which had been closed for a year due to Covid but didn't show up closed in my bookings!), was closed and we made the move to Movenpick. We arrived at Movenpick on a Sunday around 11 am, and Fred at the reception desk welcomed us to the hotel and got us into a room immediately. Crisis averted! The staff in general provided very good service.

Dear Dean, First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi as your preferred destination and for sharing this wonderful feedback of your recent stay. We are truly happy to know that you loved the hotel and especially the location, spacious rooms and the service you received from the team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Carol - Front Office Manager

Great Stay

Customer review rating 5.0/5

Erick A. Families - 28/09/2021 Confirmed reviews ALL

Best hotel experience in Kenya. Perfect room service. Hosts were very courteous and Jecinta the manager went above and beyond to help.

Dear Eric, First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi once again and for sharing this wonderful feedback of your recent stay. We are truly happy to know that we have managed to exceed your expectations in hospitality and service delivered and you loved every bit of it. We will not fail to pass your comments to the team members especially Jacinta for going far and beyond to ensure you are comfortable. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Carol - Front Office Manager

Great stay

Customer review rating 5.0/5

Vikas Business - 24/09/2021 Confirmed reviews ALL

Great stay

Dear Vikas, Thank you very much for the time you spent to rate your experience at Movenpick hotel and Residences Nairobi. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are happy to have made an impression on you. Thank you and we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

All-Around Excellence

Customer review rating 5.0/5

Anonymous Business - 24/09/2021 Confirmed reviews ALL

Extended 35 day business stay which far exceed by expectations. Outstanding facilities, dining, and service at all levels.

Dear Brandon, First, we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts and for choosing Movenpick Hotel and Residences Nairobi for your stay. We are grateful for your lovely comments regarding the service you received from our team members and shall make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heart-warming review of your stay with us, we look forward to your next visit. Yours Sincerely, Carol-Front Office Manager.

Excellent stay

Customer review rating 4.0/5

Francois Families - 23/09/2021 Confirmed reviews ALL

Very friendly and professional staff, good location. Breakfast buffet can have more choices, especially the continental foods, such as bread, cheese, ham, ...

Dear Francois, Thank you very much for the time you spent to rate your experience at Movenpick hotel and Residences Nairobi. We always welcome feedback, as it allows us to continually improve the experience we create for our guests, we greatly appreciate your comments on the quality and variety of our buffets and shall for sure pass the information to the chef for improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not so distant future. Yours Sincerely, Carol-Front Office Manager.

an excellent stay at the movenpick hotel

Customer review rating 5.0/5

Dorothy Couples - 21/09/2021 Confirmed reviews ALL

My stay was a surprise for my partner who was celebrating his birthday. The flowers décor was perfectly done. Personally want to thank Fred at the reception, Lelek at the lift, Njeri, Saru, Naomi, Dorcas and Charles at the restaurant who were very kind and ready to assist us. Thank you guys so much for making our stay memorable. The cake was amazing the food was delicious and the service was so welcoming and warm. Thank you for making his birthday special and memorable.

Dear Dorothy, First and foremost we would like to thank you for the praising review you shared following your recent stay with us and are delighted to read that we were able to match your expectations. We enjoyed every moment of preparing your room for arrival with the florists placing each petal with confidence that it will be indeed a surprise. We are glad to hear that you enjoyed our food and that we were able to satisfy your palates. Thank you so much for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Happy belated birthday to your partner and we look forward to hosting you again and to celebrate the many birthdays to come. Yours Sincerely, Carol - Front Office Manager

Location was perfect and really close to where I was going for business

Customer review rating 5.0/5

Foz Business - 21/09/2021 Confirmed reviews ALL

Satisfying. Everything was on point from check in to the time I checked out

Dear Fauzia S., Thank you for the time you took to give us feedback on your stay. We are grateful for your lovely comments regarding the service you received from our team members and shall make sure to share your kind words as we know it will mean a great deal to them. We are glad that choosing Movenpick Hotel and Residences Nairobi was ideal for you. Thank you again for this heart-warming review of your stay with us and we look forward to your next visit. Yours Sincerely, Carol-Front Office Manager.

Always responsive

Customer review rating 4.5/5

Lawrence P. Business - 19/09/2021 Confirmed reviews ALL

I have been staying in your apartments on frequent trips for the past year. Despite all the challenges of COVID, the team has always been very responsive to my needs.

Dear Mr. P., First, we would like to express our sincerest gratitude for your trust and loyalty to Accor Hotels & Resorts and for choosing Movenpick Hotel and Residences every time you are in Nairobi. We are grateful for your lovely comments regarding the service you received from our team members and shall make sure to share your kind words as we know it will mean a great deal to them. Thank you again for this heart-warming review of your stay with us, we look forward to your next visit. Yours Sincerely, Carol-Front Office Manager.

Hospitality is good

Customer review rating 5.0/5

Alfred M. Business - 14/09/2021 Confirmed reviews ALL

The staff is always available to help you, i had such a wonderful stay

Dear Alfred, Thank you for reviewing your recent stay at Movenpick hotel and residences Nairobi. It is wonderful to hear we were able to make your stay special. We appreciate your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for this heart-warming review of your stay with us, we look forward to your next visit. Yours Sincerely, Carol-Front Office Manager.

It’s fine but could be better

Customer review rating 4.0/5

Nick R. Business - 14/09/2021 Confirmed reviews ALL

I have taken the management team through my concerns

Dear Nick L., We very much appreciate your comments regarding your stay at the Mövenpick Hotel and Residences Nairobi. Thank you for pointing out the professionalism you received from Elizabeth and we will definitely thank her on your behalf. We have noted your concerns and the Management has ensured measures have been put in place to guarantee smooth experience for our guests. We thank you for raising them. Have a wonderful stay with us! Yours sincerely, Carol - Front Office Manager

best location combined with making you feel home away from home

TripAdvisor rating 5.0/5

alexanderspiro Business - 03/10/2020 TripAdvisor review

the very friendly staff goes the extra Mile. In case you need any additional wishes/requests such as preparing the gym for you as per CORONA Standard Operating Procedure, go to reception and book your time. Consider it done! I felt safe and well taken care of - Fantastic experience!

Dear Mr. Spiro, Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoy staying with us and feel safe during this pandemic. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, I will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Thank you for being one of our most loyal guests. Best Regards, Mehdi Morad General Manager.

Excellent stay

TripAdvisor rating 5.0/5

stephenl809 Business - 27/02/2020 TripAdvisor review

I stayed 5 nights at this location as part of a business trip. The hotel is well located in the heart of Westlands in proximity to a variety of shops and restaurants. The hotel itself is clean and the rooms are spacious and well designed. There is a small but well equipped gym. I didn't use the restaurant so can't comment on the food. What makes this hotel special is the level of service and the helpfulness of the staff. From registration onwards you really have a sense that they are there to make your stay as enjoyable as possible. Each request that I made was responded to with a solution and a smile. This made such a difference to my stay at the hotel.

Dear Stephenl809, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look much forward to welcome you again. Best Regards, Mehdi Morad General Manager

Movenpick Hotel & Residences Nairobi

TripAdvisor rating 4.0/5

patrickotigbah 17/02/2020 TripAdvisor review

The Hotel staff were very welcoming and the rooms spacious, clean and extremely comfortable. However I was disappointed that the pool was closed for repairs and this was not communicated to me at the time of booking as I was looking forward to using the pool. Overall though it was a very good stay.

Dear Patrickotigbah, Thank you for taking your time to share your feedback. First and foremost my sincere apologies for the closed pool which repairs started in December to enhance guest experience and to make it a heated pool we shall update on our website once the works are done. Besides that we are happy that you had a pleasant stay and look forward to welcome you back again anytime soon. Best Regards, Mehdi Morad General Manager

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