Mövenpick Nairobi Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 1,763 reviews

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Description

Hotel extras

  • Spacious rooms

  • Convenient location in Westlands

  • Safe Hotels Premium, Green Globe & HACCP Certified property.

  • Revolving restaurant with a 360-degree city view

  • Ballroom, meeting rooms, and exhibition hall

Our accommodation(s)

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Hotel location

Mövenpick Nairobi Hotel & Residences

Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 1853
00606 NAIROBI - Westlands District
Kenya

GPS:-1.261216960053252, 36.80492869797103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,763 reviews

Customer review rating 5.0/5

Jasmin T. C. Friends - Confirmed reviews ALL

Wonderful hospitality and big clean rooms. Thank you for the wonderful stay!

Dear Jasmin, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our central location, comfort, and hospitality. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 4.5/5

Fiona S. Business - Confirmed reviews ALL

The staff is very attentive

Dear Fiona, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our accommodations comfortable and that our staff's attentiveness made a positive impact on your experience. Your feedback is greatly appreciated. Goodbye and best regards, Fridah Kariuki Front Office Manager

Customer review rating 4.5/5

Donna K. B. Friends - Confirmed reviews ALL

I would say the only complaint I would have is that the first night our AC would only set to a certain temperature which was not comfortable for us. However we did not complain. Ou on our return for our second night, the AC worked great.

Dear Donna, Thank you for your kind words regarding your stay. We are pleased to hear that you found your room clean and spacious. I appreciate your feedback about the air conditioning; we understand how important comfort is to our guests. We are glad that your AC functioned well during your second night. Thank you for choosing Mövenpick Nairobi, and we hope to welcome you back in the future. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 3.5/5

Ruth K. Couples - Confirmed reviews ALL

The location is excellent and amenities are great with friendly staff. However, I feel that you overcharge for Room Service. Paying Kes 4000/- after having booked Bed and Breakfast felt a bit exobirtant. I feel that Kes 500-1000/- is reasonable and not charging per person.

Dear Ruth, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and amenities, as well as the service provided by our staff. We appreciate your comments on our room service pricing and will take your input into consideration. Goodbye, Fridah Kariuki Front Office Manager

Customer review rating 4.0/5

Sean U. K. Friends - Confirmed reviews ALL

Unfortunately it wasn’t safe to leave the hotel without a local with you.

Dear Sean, Thank you for your kind words regarding our staff and dining options. We acknowledge your concerns about safety in the surrounding area and encourage our guests to remain vigilant. We appreciate your feedback and hope to welcome you back in the future. Best regards, Fridah Kariuki Front Office Manager

Other web-users rate our hotel

  • 233 reviews 9.4/10 Location
  • 670 reviews 9.2/10 Room
  • 1,226 reviews 9.6/10 Service
  • 26 reviews 8.8/10 WiFi
  • 275 reviews 9.1/10 Comfort
  • 242 reviews 9.6/10 Cleanliness
  • 227 reviews 9.4/10 Breakfast
  • 51 reviews 9.8/10 Pool

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