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Mövenpick Residences Nairobi

Customer review rating 4.5/5 2,169 reviews

ALLSAFE approved hotel

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Mövenpick Residences Nairobi
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+ 25 Services

Hotel extras

  • Panoramic views of Nairobi

  • Convenient location in Westlands

  • Swimming pool, spa, and health club

  • Revolving restaurant with a 360-degree views

  • Ballroom, meeting rooms, and exhibition hall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 17 Meeting room(s)
  • Business center with support staff Paying

Hotel location

Mövenpick Residences Nairobi

Mkungu Close, Westlands
off Parklands Road, Nairobi
P.O Box 49719
00100 nairobi
kenya

Tel: +25470954800

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOMO KENYATTA INTERNATIONAL APT At 20km / 12.43 miles

GPS :-1.2683, 36.801

Our accommodation(s)

Spacious, with true African flavour, our 276 rooms, suites and residences offer premium accommodation in Westlands. Superior, Deluxe and Executive Rooms and Suites come with a mixture of city or pool views. All guaranteed to wow our guests.

Our restaurants and bars

BALUBA

Type of cuisine: International

Baluba offers varied cuisine and sumptuous flavors of the world. Enjoy mouthwatering delicacies at buffets and live cooking stations, complemented with an à la carte menu. Indulge in specialties from Africa, Asia, and Europe at our themed buffets.

THE VIEW

Type of cuisine: Mediterranean

Relish the best 360-degree views in Nairobi at this revolving restaurant with its panoramic skyline vistas and a variety of Mediterranean and brand Signature dishes from Switzerland for lunch or dinner.

KIJANI BAR

Kijani Bar is the perfect place for entertaining guests or unwinding after a long day. Sip on signature cocktails and savor light snacks in elegant surroundings with huge TV screens and an elegant fireplace for the cooler months.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,033

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,169 reviews

TripAdvisor Rating 4.5/5

347 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 4.5/5

Flavia Business - 12/09/2021 Confirmed reviews ALL

Excellent

Dear Flavia B., Thank you for taking time to share the feedback on your recent stay at Movenpick Hotel and residences Nairobi. We have noted your concern on the access to Wi-Fi, please accept our sincerest apologies for the difficulties you had with our Wi-Fi service. We will for sure pass on your comments to our technical department for revision and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not so distant future. Yours Sincerely, Carol-Front Office Manager.

Disgust expressed

Customer review rating 1.0/5

Fayeda M. Couples - 11/09/2021 Confirmed reviews ALL

To charge me $114 extra for an early check in yet nonrefund for an early check out. I arrived at about 9:30am at the hotel. Your staff at reception told me to pay an additional amount. Yet when I checked out the next morning at 7am them no monies were refunded. Will not consider another stay with you cause of your staff attitude and the daylight robbery charges. Will place a review on booking. Com for the underhanded way of doing business

Good stay

Customer review rating 4.0/5

Peter K. Business - 07/09/2021 Confirmed reviews ALL

Good Stay, Nice staff, George was so help , so as Elizabeth, i,m forgetting your chef name he too was available , Nice person to engage. Nice to see you engage fresh interns from Boma/Htl to assist young guys to hone their skills, I love that.

Dear Peter K., First, we would like to thank you for the lovely review you shared following your recent visit to Movenpick hotel and residences Nairobi. We are delighted to read that we were able to match your expectations. We also appreciate your kind words for our staff; George, Elizabeth and the kitchen team, their kindness and helpfulness being undoubtedly one of our hotel's main assets, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours Sincerely, Carol-Front Office Manager.

Nice stay

Customer review rating 5.0/5

Ekungbenga F. Business - 06/09/2021 Confirmed reviews ALL

Awesome

Dear Abdulrasheed, Thank you for the great feedback of your recent stay experience at Movenpick hotel and residences Nairobi; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy that you had an awesome stay with us. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

It was okay.good stay

Customer review rating 4.0/5

Mk Couples - 04/09/2021 Confirmed reviews ALL

Room is lovely,receptionist and the guy for the bags had the best service. Dinner was not buffet as expected and took almost 2 hrs to be ready. Breakfast was fine. Staff not as joyful.only the guy who met me at the car park to pick my bags was forever smiling.He was really kind.Cathy receptionist too was good.

Dear Kariuki, We appreciate the time you took to leave feedback on your experience at our hotel. We are happy to read that we were able to meet your expectations on most areas during your stay. We will congratulate Cathy and our concierge team for going above and beyond to make sure that you had a smooth experience. We are very saddened to read your disappointment with the dining experiences, at Movenpick hotel and residences Nairobi, we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Yours Sincerely, Carol- Front Office Manager.

Comfortable

Customer review rating 4.0/5

Rosina L. Business - 04/09/2021 Confirmed reviews ALL

Very comfortable and serene environment , would have love traditional food sometime.

Dear Rosina, First, I would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that you found the property very comfortable and serene. We will congratulate Abigael and Susan for you, am sure they will be happy to know that they contributed to your wellbeing while staying with us. Your concern on traditional food and more variety in breakfast has been noted and be assured the chef has been informed and will have it actioned. Thank you for the feedback and we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Great service

Customer review rating 4.5/5

T. N. Solo - 03/09/2021 Confirmed reviews ALL

It was more than my expectation

Dear N., Thank you for the great feedback of your recent stay experience at Movenpick hotel and residences Nairobi; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will congratulate Kevin for you for going above and beyond to ensure a smooth experience. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Fantastic staff, decent location, but lacking some attention to detail

Customer review rating 3.0/5

Disappointed Business - 03/09/2021 Confirmed reviews ALL

Overall the staff were fantastic - the person cleaning the room, the concierges, the staff in all the restaurants, etc... However, there were certain things which are not on the staff. For example, I was there in winter for a month, and it took two weeks for you guys to get a portable heater. Unacceptable in my opinion. Another area which needs some attention is the decor in the restaurants which look like they have been around since the late 80's. This requires more investment, which is fair enough. However, the heater really should be taken care. The apartments were well kitted out.

Dear Bertrand, Thank you for sharing your feedback on your recent stay at Movenpick hotel and residences Nairobi, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. I would like to sincerely apologize for the issues you faced during your stay, the cold nights, the delay in check in, the airport shuttle issue and the charges after checking out. This does not represent who we are, as the whole team work very hard to ensure our guests have a smooth stay. We will congratulate Cess and Wilson for their efforts to make sure you had a wonderful experience. We have shared your feedback with the management to consider more heaters for the apartments as they get too cold and we will ensure that our concierge team have a turnaround plan whenever we get a last-minute request for transport. We have also shared this feedback with the senior management to consider redecorating our outlets for a more appealing ambiance for our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. See you soon B.. Yours Sincerely, Carol-Front Office Manager.

Good Service

Customer review rating 4.5/5

T. K. Business - 01/09/2021 Confirmed reviews ALL

It was pretty much comfortable

Dear Michael, We very much appreciate your comments regarding your stay at the Mövenpick Residences Nairobi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Carol-Front Office Manager.

Nice stay

Customer review rating 5.0/5

Gb Couples - 01/09/2021 Confirmed reviews ALL

everything was good

Dear George, Thank you for the time you took to leave us feedback on your stay at Movenpick hotel and residences Nairobi. We are happy that we were able to meet your expectations. We look forward to hosting you again soon. Karibu tena. Yours Sincerely, Carol-Front Office Manager.

Good Stay

Customer review rating 5.0/5

Exaud K. Business - 01/09/2021 Confirmed reviews ALL

Excellent service, need more to Africanize food package at 24th view . Thanks

Dear Exaud, We very much appreciate your comments regarding your stay at the Mövenpick Residences Nairobi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Carol-Front Office Manager.

Very good choice

Customer review rating 5.0/5

Amir Couples - 31/08/2021 Confirmed reviews ALL

It was our first stay, at the Movenpick, in Nairobi, and it was a very good choice. The hotel rooms are very comfortable, and the hotel facilities are top class. The staff was very helpful and made our stay very enjoyable. Thanks to the loyalty program, we had a late checkout, which was very appreciable, given our flight time. We had two meals at The View, the rotating panoramic restaurant, at the 24th floor, which serves a very refined cuisine, in a very nice setting. Not to spoil things, the cocktails are delicious. A very fine restaurant, which I highly recommend.

Dear Amir, We very much appreciate your comments regarding your stay at the Mövenpick Residences Nairobi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Carol-Front Office Manager.

TRANQUIL & GREAT LOCATION

Customer review rating 4.0/5

Meruboss Families - 31/08/2021 Confirmed reviews ALL

Movenpick Nairobi is a great place in terms of it's location & accessibility to various shopping and dining places in the affluent Westlands District of Nairobi. Spacious and clean modern rooms with most of the amenities. Staff are very courteous. Quiet and tranquil. I had a great sleep.

Dear Shaheed, We appreciate the time you took to leave us feedback on your resent stay at Movenpick Hotel and residences Nairobi. We are happy to learn that we were able to meet your expectations especially in terms of location and tranquillity. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Great

Customer review rating 5.0/5

Gladys Families - 31/08/2021 Confirmed reviews ALL

It was amazing

Dear M., We appreciate the time you took to leave us feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that you found the place amazing. We will congratulate Eva for you, am sure she will be happy to know that her efforts were recognized. Thank you for the feedback and we look forward to welcoming you back home. Yours Sincerely, Carol-Front Office Manager.

Well located

Customer review rating 5.0/5

M. J. Business - 30/08/2021 Confirmed reviews ALL

It was so wonderful especially the general house and restaurant it was amazing. Thank you keep it up!

Dear J., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and residences Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our hotel is well located with good ambience and restaurants. We will congratulate Beatrice for you, she works very hard to meet and exceed guest satisfaction and will be great to know that she made a positive impact on your experience. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Well located

Customer review rating 4.0/5

Eric O. Friends - 28/08/2021 Confirmed reviews ALL

I enjoyed my stay except for the fact that guests must come down at the gate and and use foot to go and do temperature check, it's dangerous and it exposes the guest to whiskers if he or she is been trailed, secondly the services at the restaurant is poor because it takes time to get the attention of staff to attend to you.

Dear Mr. O., Thank you, Eric, for the highlights regarding our security check at our main gate. As promised while you were here, we raised the issue with our chief security officer and our owners for consideration. Our guest safety is our number one goal and that is why we have everyone who comes in searched at the entrance. We have also noted the feedback on the restaurant service, our restaurant mangers will action on them, so that these issues do not recur. Thank you for the feedback, it really helps to improve our services to our guests. We look forward to hosting you again soon for a better service. See you soon. Yours Sincerely, Carol-Front Office Manager.

Excellent service. Kelvin was of particularly great assistance when requested

Customer review rating 5.0/5

Yvonne C. Business - 27/08/2021 Confirmed reviews ALL

Quality amenities and professional service. Great food too

Dear Yvonne, We very much appreciate your comments regarding your stay at the Mövenpick Residences Nairobi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will congratulate Kelvin for you, it will mean a great deal for him to know that his efforts were recognised. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Carol-Front Office Manager.

Great experience amd good ambience.

Customer review rating 4.5/5

Geofrey J. Business - 27/08/2021 Confirmed reviews ALL

The hotel is welcoming with superb services.

Dear Geofrey, We very much appreciate your comments regarding your stay at the Mövenpick Residences Nairobi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Carol-Front Office Manager.

best location combined with making you feel home away from home

TripAdvisor rating 5.0/5

alexanderspiro Business - 03/10/2020 TripAdvisor review

the very friendly staff goes the extra Mile. In case you need any additional wishes/requests such as preparing the gym for you as per CORONA Standard Operating Procedure, go to reception and book your time. Consider it done! I felt safe and well taken care of - Fantastic experience!

Dear Mr. Spiro, Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoy staying with us and feel safe during this pandemic. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, I will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Thank you for being one of our most loyal guests. Best Regards, Mehdi Morad General Manager.

Excellent stay

TripAdvisor rating 5.0/5

stephenl809 Business - 27/02/2020 TripAdvisor review

I stayed 5 nights at this location as part of a business trip. The hotel is well located in the heart of Westlands in proximity to a variety of shops and restaurants. The hotel itself is clean and the rooms are spacious and well designed. There is a small but well equipped gym. I didn't use the restaurant so can't comment on the food. What makes this hotel special is the level of service and the helpfulness of the staff. From registration onwards you really have a sense that they are there to make your stay as enjoyable as possible. Each request that I made was responded to with a solution and a smile. This made such a difference to my stay at the hotel.

Dear Stephenl809, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look much forward to welcome you again. Best Regards, Mehdi Morad General Manager

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