Mövenpick Nairobi Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 1,952 reviews

Best price
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Mövenpick Nairobi Hotel & Residences - Image 1
Mövenpick Nairobi Hotel & Residences - Image 2
Mövenpick Nairobi Hotel & Residences - Image 3
Mövenpick Nairobi Hotel & Residences - Image 4
Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 1853, 00606 NAIROBI - Westlands District, Kenya

Description

Hotel extras

  • Spacious rooms

  • Convenient location in Westlands

  • Safe Hotels Premium, Green Globe & HACCP Certified property.

  • Revolving restaurant with a 360-degree city view

  • Ballroom, meeting rooms, and exhibition hall

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin

Photo out of - Superior Twin

If you're looking for a home from home, our Superior Rooms will provide just that. The elegant spaces offer fantastic vistas of the city as well as spacious comfortable living. The rooms have twin beds.

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 46 m² / 495 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 46 m² / 495 sq ft
  • Bedding 1 x Twin bed(s)
  • Views: City View or Pool side
See availabilities

Suite

Suite 1 Bedroom

Photo out of - Suite 1 Bedroom

Enjoy a stylish 1 Bedroom Suite decorated in tranquil, earthy tones, featuring a king-size bed, separate living room, and Executive Lounge access. Ideal for business Travellers, long stays, and families. Sleeps up to 3 adults or 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 78 m² / 839 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Located on the 13th floor guests staying in the Presidential Suite will enjoy excellent views of the pool and surrounding areas. It includes a king bed, a twin bed and a separate living room, an office and a kitchen.

  • Views:

    City View or Patio or Pool side

  • Most of the accommodation:

    Fireplace

Max. number of persons
4
Area
From 193 m² / 2077 sq ft

Bedding

King size bed(s) x1

Queen size bed(s) x1

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Nespresso machine
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Jacuzzi/Whirlpool bath
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Studio

Family 2 Beds

Photo out of - Family 2 Beds

Our spacious Family Room includes two adjoining rooms with a king-size bed and twin beds. This is an ideal location for families where parents can stay in a room connected to the children in the other. The room offers a helpful kitchenette.

  • Views:

    City View or Pool side

Max. number of persons
4
Area
From 56 m² / 602 sq ft

Bedding

Twin bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

Residence 2 Beds

Photo out of - Residence 2 Beds

The spacious two-bedroom apartment is tastefully decorated in warm and neutral tones. It includes a living room, a dining area, 2 bedrooms with king and twin bed and a fully kitted kitchen. It accommodates a maximum of 4 guest and is naturally ventilated

  • Views:

    City View or Pool side

Max. number of persons
4
Area
From 119 m² / 1280 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Electric stove
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mövenpick Nairobi Hotel & Residences

Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 1853
00606 NAIROBI - Westlands District
Kenya

GPS:-1.261216960053252, 36.80492869797103

Telephone
Fax +254 709 548003

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 275 rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 3 connecting rooms
  • 24 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Portuguese
  • Russian
  • Swedish
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Entertainment

  • Pool Table

Lounge

  • Executive Lounge
  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge
  • Buffet Additional charge
  • Room service Additional charge

Business

19 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available
  • Children''s TV Channels

Well-being

Hotel Pool

  • Outside
  • On site

Hotel gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 400 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.2 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

BALUBA

Photo out of - BALUBA

Baluba offers varied cuisine and sumptuous flavors of the world. Enjoy mouthwatering delicacies at buffets and live cooking stations, complemented with an à la carte menu. Indulge in specialties from Africa, Asia, and Europe at our themed buffets.

Cooking style
International
Capacity
131
Accessibility
Accessible service
Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 1853, 00606 Nairobi - Westlands District, Kenya
Telephone +254 709 548180
Menu PDF
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 4008.10 € 4500 USD

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Baluba offers varied cuisine and sumptuous flavors of the world. Enjoy mouthwatering delicacies at buffets and live cooking stations, complemented with an à la carte menu. Indulge in specialties from Africa, Asia, and Europe at our themed buffets.

Kijani Bar is the perfect place for entertaining guests or unwinding after a long day. Sip on signature cocktails and savor light snacks in elegant surroundings with huge TV screens and an elegant fireplace for the cooler months.

Help yourself to the good life at Mövenpick Hotel & Residences Nairobi. From sunny pool days to indulgent spa time, energizing workouts to immersive cultural experiences, we invite you to take it all in during your stay at our 5-star hotel in Nairobi

https://spabyxenaxia.com/

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,952 reviews

Customer review rating 2.5/5

Elizabeth W. M. Families - Confirmed reviews ALL

Dear Elizabet, Thank you for your feedback regarding your recent stay. I regret to hear about the unpleasant odor in your bathroom and the delay in your room change. Your concerns are important to us and will be reviewed as we strive to enhance our guest experience. Regards, Fridah Kariuki, Front Office Manager

Customer review rating 5.0/5

Taiwo A. O. Business - Confirmed reviews ALL

Dear Taiwo, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found the apartment ambiance to be calming and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.0/5

Patryk P. Business - Confirmed reviews ALL

Dear Patryk, Thank you for your positive feedback regarding our rooms, location, and staff. We appreciate your suggestion about the cafeteria staffing during busy mornings and will take it into consideration as we strive to enhance our guests' experience. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Razia A. D. Friends - Confirmed reviews ALL

Dear Razia, Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and wished for a longer visit. We hope to welcome you back for an extended experience in the future. Regards Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Jane E. A. W. Couples - Confirmed reviews ALL

Dear Jane, Thank you for your positive feedback regarding your recent stays at Mövenpick Nairobi Hotel & Residences. We are delighted to hear that you appreciated our location, customer service, and the variety of dining options available. Your comments regarding the liveliness of the hotel and the noise during brunch have been noted. We understand that our vibrant atmosphere can sometimes lead to a more energetic environment, especially during busy occasions. We appreciate your understanding and hope to welcome you back soon for another enjoyable experience. Best regards, Fridah Kariuki, Front Office Manager

Dear Elizabet, Thank you for your feedback regarding your recent stay. I regret to hear about the unpleasant odor in your bathroom and the delay in your room change. Your concerns are important to us and will be reviewed as we strive to enhance our guest experience. Regards, Fridah Kariuki, Front Office Manager

Customer review rating 5.0/5

Taiwo A. O. Business - Confirmed reviews ALL

The apartment ambience was exactly what my body system needed when i checked in. So calm!

Dear Taiwo, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found the apartment ambiance to be calming and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.0/5

Patryk P. Business - Confirmed reviews ALL

Overall great stay and very friendly staff. Maybe the cafeteria should be manned properly in the morning when people are pressed by time and don't want to wait for the staff to arrive

Dear Patryk, Thank you for your positive feedback regarding our rooms, location, and staff. We appreciate your suggestion about the cafeteria staffing during busy mornings and will take it into consideration as we strive to enhance our guests' experience. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Razia A. D. Friends - Confirmed reviews ALL

Wish should have stayed longer

Dear Razia, Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and wished for a longer visit. We hope to welcome you back for an extended experience in the future. Regards Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Jane E. A. W. Couples - Confirmed reviews ALL

Two two night stays either side of a safari in the Maasai Mara. One facing the street, the second time facing the pool. Very impressed with the staff, amenities and both dining options. Hotel is very busy and lively with lots of business and religious conferences and family occasions so one day was a bit noisy with a female singer entertaining people over brunch.

Dear Jane, Thank you for your positive feedback regarding your recent stays at Mövenpick Nairobi Hotel & Residences. We are delighted to hear that you appreciated our location, customer service, and the variety of dining options available. Your comments regarding the liveliness of the hotel and the noise during brunch have been noted. We understand that our vibrant atmosphere can sometimes lead to a more energetic environment, especially during busy occasions. We appreciate your understanding and hope to welcome you back soon for another enjoyable experience. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Charles L. O. Business - Confirmed reviews ALL

Great meal, nice conference facilities, friendly staff

Dear Charles, Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our comfortable accommodations, dining options, and conference facilities, as well as the service provided by our staff. We look forward to welcoming you back in the future. Best regards, Fridah Kariuki Front office manager Mövenpick Nairobi Hotel & Residences

Customer review rating 5.0/5

John P. Couples - Confirmed reviews ALL

We would have preferred to bring our own bags to our room, purely because our group arrived so late into the evening.

Dear John, Thank you for your kind words regarding your stay at our hotel. We understand the preference for more flexibility with baggage handling, especially during late arrivals. Your feedback is valuable, and we appreciate you sharing your experience with us. Best regards, Fridah Kariuki Front office manager Mövenpick Nairobi Hotel & Residences

Customer review rating 5.0/5

Linda S. H. Friends - Confirmed reviews ALL

Impressed with the facilities in the room. Had everything we wanted. Staff were helpful and polite.

Dear Linda, Thank you for your kind words regarding your recent stay at Mövenpick Nairobi Hotel & Residences. We are delighted to hear that our facilities and staff met your expectations, providing you with everything you desired. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 4.5/5

Sakhile V. D. M. Business - Confirmed reviews ALL

This was a business trip. A comfortable bed to come back to at the end of the day!

Dear Sakhile, Thank you for your kind words about your recent stay. We are pleased to hear that you enjoyed the breathtaking view and found the bed comfortable, contributing positively to your business trip experience. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 4.5/5

Kofi M. M. Business - Confirmed reviews ALL

Great experience and very nice people or staffer

Dear Kofi, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a comfortable experience and appreciated our staff. Your feedback is invaluable, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Nageswara R. Y. Families - Confirmed reviews ALL

Had stayed for a day at Movenpick before starting to Mara and stay was good, we were provided with early check in and upgrade based on availability due to loyalty status. The breakfast spread and food was good.

Dear Nageswara, Thank you for your kind feedback. We are pleased to hear that you enjoyed the early check-in, upgrade, and breakfast offerings during your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 5.0/5

Betlina W. C. Business - Confirmed reviews ALL

I enjoyed the experience,the hospitality team very friendly

Dear Betlina, Thank you for your kind words regarding your comfortable stay and the friendliness of our hospitality team. We are delighted to hear that you enjoyed your experience at Mövenpick Nairobi Hotel & Residences. Regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Ravinder S. M. Families - Confirmed reviews ALL

The staff can't do enough for looking after the guests. They are great.

Dear Ravinder, Thank you for your kind words regarding our location and the service provided by our staff. We are delighted to hear that our team made a positive impact on your stay. Your feedback is greatly appreciated. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.0/5

Alyssa N. M. Couples - Confirmed reviews ALL

The rooms we're comfortable and large. The front desk staff we're very friendly and accommodating.

Dear Alyssa, Thank you for your kind words regarding your experience at our hotel. We are pleased to hear that you found the rooms comfortable and appreciated the friendliness of our front desk staff. Your feedback is invaluable to us. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 3.5/5

Amy L. Solo - Confirmed reviews ALL

Loved the location and the level of comfort provided with the rooms

Dear Amy, Thank you for your kind words regarding our rooms and location. However, we regret to learn that your overall experience did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration for future improvements. Regards, Fridah Kariuki, Front Office Manager

Customer review rating 5.0/5

Radhakrishnan H. Families - Confirmed reviews ALL

Excellent location. Friendly staff. Great food. Liked Indian selection. I’m lease consider South Indian food too. Executive lounge could offer more food. The swimming pool water needs to be warmer. Overall a great hotel. Dinning at the revolving restaurant was special. Concierge service was great.

Customer review rating 5.0/5

Susan A. W. Business - Confirmed reviews ALL

Pleasant

Dear Susan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your experience to be comfortable and pleasant. Your feedback motivates us to maintain our high standards of service. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 5.0/5

Mohamedelamin M. H. T. Business - Confirmed reviews ALL

Perfect

Dear Mohamedelamin, Thank you for your positive feedback. We are delighted to hear that you had a perfect experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Susannie T. K. Business - Confirmed reviews ALL

Spacious rooms and good customer care

Dear Susannie, Thank you for your positive feedback. We are delighted to hear that you enjoyed your comfortable stay and appreciated our spacious rooms and customer care. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Fridah Kariuki, Front Office Manager

Customer review rating 4.5/5

Emily W. G. Business - Confirmed reviews ALL

The staff are delightful and very helpful. The rooms are spacious and quiet. The food is overly expensive.

Dear Emily, Thank you for your kind words regarding our staff and the spaciousness of our rooms. We appreciate your feedback on our pricing and will take it into consideration as we continuously strive to enhance our guests' experiences. Best regards, Fridah Kariuki Front Office Manager

Other web-users rate our hotel

  • 243 reviews 9.5/10 Location
  • 656 reviews 9.2/10 Room
  • 1,286 reviews 9.6/10 Service
  • 18 reviews 8.5/10 WiFi
  • 265 reviews 9.1/10 Comfort
  • 233 reviews 9.4/10 Breakfast
  • 226 reviews 9.3/10 Cleanliness

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