Dear Ernest, First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi as your preferred destination and for sharing this wonderful feedback of your recent stay. We are truly happy to know that you loved the hotel and especially the room, food and the service you received from the team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Jacinta Kiio - Front Office Manager

Dear Ms. H., Thank you for the wonderful rating you shared following your recent visit to Movenpick hotel and residences Nairobi, we are delighted to read that we were able to match and exceed your expectations and that you loved the hotel and especially the service you received from the team We thank you for always choosing our hotel and we look forward to having another opportunity to serve you in the near future. Yours Sincerely, Jacinta Kiio - Front Office Manager

Dear Farida A., Thank you for sharing your feedback on your recent experience at Movenpick Hotel and Residences Nairobi, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, we will congratulate them on your behalf for the contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours Sincerely Jacinta Kiio - Front Office Manager

Dear Esteemed Guest, Thank you for making Movenpick Hotel and Residences Nairobi’s your choice hotel and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Our staff welcome each guest with the Accor spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your stay among us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel, the recommendation and we look forward to serving you again in the future. Best Regards, Michael Flint - General Manager

Dear Mr. Spiro, Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoy staying with us and feel safe during this pandemic. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, I will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Thank you for being one of our most loyal guests. Best Regards, Mehdi Morad General Manager.

Dear Stephenl809, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look much forward to welcome you again. Best Regards, Mehdi Morad General Manager

Dear Patrickotigbah, Thank you for taking your time to share your feedback. First and foremost my sincere apologies for the closed pool which repairs started in December to enhance guest experience and to make it a heated pool we shall update on our website once the works are done. Besides that we are happy that you had a pleasant stay and look forward to welcome you back again anytime soon. Best Regards, Mehdi Morad General Manager