Mövenpick Nairobi Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.7/5 1,832 reviews

Mövenpick Nairobi Hotel & Residences - Image 1
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Description

Hotel extras

  • Spacious rooms

  • Convenient location in Westlands

  • Safe Hotels Premium, Green Globe & HACCP Certified property.

  • Revolving restaurant with a 360-degree city view

  • Ballroom, meeting rooms, and exhibition hall

Our accommodation(s)

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Hotel location

Mövenpick Nairobi Hotel & Residences

Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 1853
00606 NAIROBI - Westlands District
Kenya

GPS:-1.261216960053252, 36.80492869797103

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,832 reviews

Customer review rating 4.0/5

Ernest I. M. Business - Confirmed reviews ALL

First time, and appreciated. Unfortunately food menu for room service should be improved

Dear Ernest, Thank you for your positive feedback regarding your first experience at our hotel. We appreciate your suggestion about improving our room service menu and will certainly take it into consideration for future enhancements. Regards, Fridah Kariuki Front Office Manager

Customer review rating 5.0/5

Fred A. V. Business - Confirmed reviews ALL

Very good experience. I had the privilege to be upgraded for an apartment which was well furnished and very clean. Thank you

Dear Fred , Thank you for your kind words regarding your recent experience at our hotel. We are pleased to hear that your concerns were addressed effectively and that you enjoyed the upgrade to our apartment, appreciating its furnishings and cleanliness. Best Regards, Fridah Kariuki Front Office Manager

Customer review rating 4.5/5

Rhonda D. B. Couples - Confirmed reviews ALL

The room we had paid for wasn't available the night we checked in, so we were put into a room with 2 twin beds. I'm a little piqued we weren't offered a small refund for the lesser room. The breakfast buffet had so many choices and we were very pleased to find masala tea, upon request. Delicious. The staff are very welcoming and helpful. We felt safe on property, but not so much off property.

Dear Rhonda , Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the breakfast buffet and appreciated the welcoming nature of our staff. However, we sincerely apologize for the inconvenience caused by the room allocation upon your arrival. While we strive to meet all guest requests, occasionally unforeseen circumstances may arise. Your comments regarding compensation have been noted and will be taken into consideration for future improvements. We are committed to ensuring that our guests feel safe both on and off the property. Thank you once again for your valuable insights. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 5.0/5

Alyssa B. S. Business - Confirmed reviews ALL

Staff throughout the hotel are wonderful and very professional. Meals are great and we also held a meeting in a beautiful room on the 15th floor. Centrally located, clean and very comfortable. Highly recommend this hotel!

Dear Alyssa , Thank you for your kind words regarding our staff, meals, and meeting facilities. We are delighted that you enjoyed your stay and appreciated our central location and comfort. Your recommendation means a great deal to us. Best regards, Fridah Kariuki Front Office Manager

Customer review rating 4.0/5

Canaan C. Business - Confirmed reviews ALL

There was poor communication on room service issues

Dear Canaan , Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your experience comfortable. However, we regret the shortcomings in communication concerning room service. Your insights are valuable as we strive to enhance our guest experience. Best Regards, Fridah Kariuki Front Office Manager

Other web-users rate our hotel

  • 241 reviews 9.5/10 Location
  • 670 reviews 9.3/10 Room
  • 1,265 reviews 9.6/10 Service
  • 26 reviews 8.8/10 WiFi
  • 268 reviews 9.2/10 Comfort
  • 245 reviews 9.5/10 Cleanliness
  • 227 reviews 9.6/10 Breakfast
  • 50 reviews 9.8/10 Pool

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