Mövenpick Residences Nairobi

Customer review rating 4.5/5 2,021 reviews

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Mövenpick Residences Nairobi
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+ 22 Services

Hotel extras

  • Panoramic views of Nairobi

  • Convenient location in Westlands

  • Swimming pool, spa, and health club

  • Revolving restaurant with a 360-degree views

  • Ballroom, meeting rooms, and exhibition hall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Business center with support staffPaying
Information message

Hotel location

Mövenpick Residences Nairobi

Mkungu Close, Westlands
off Parklands Road, Nairobi
P.O Box 49719
00100 nairobi
kenya

Tel: +25470954800

Check-in from 14h00

Check out up to 12h00

  • By plane

    JOMO KENYATTA INTERNATIONAL APT At 20km / 12.43 miles

GPS :-1.2683, 36.801

Our accommodation(s)

Spacious, with true African flavour, our 276 rooms, suites and residences offer premium accommodation in Westlands. Superior, Deluxe and Executive Rooms and Suites come with a mixture of city or pool views. All guaranteed to wow our guests.

Superior King

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior King Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Superior Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 46 / 495 sq ft
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

THE VIEW

Type of cuisine: Mediterranean

Relish the best 360-degree views in Nairobi at this revolving restaurant with its panoramic skyline vistas and a variety of Mediterranean and brand Signature dishes from Switzerland for lunch or dinner.

BALUBA

Type of cuisine: International

Baluba offers varied cuisine and sumptuous flavors of the world. Enjoy mouthwatering delicacies at buffets and live cooking stations, complemented with an à la carte menu. Indulge in specialties from Africa, Asia, and Europe at our themed buffets.

KIJANI BAR

Non contractual photo

Kijani Bar is the perfect place for entertaining guests or unwinding after a long day. Sip on signature cocktails and savor light snacks in elegant surroundings with huge TV screens and an elegant fireplace for the cooler months.

La Mesa Bar & Restaurant

Non contractual photo

Don't miss happy hour at La Mesa and enjoy deals on selected cocktails, house wines and local beers as well as our special three-for-two tapas offer.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,033

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,021 reviews

tripadvisor

TripAdvisor Rating 4.5/5

303 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

Wilfred M. Business - 02/03/2021 Confirmed reviews ALL

I enjoyed may stay at Movenpick Hotel.The enviroment, the workers, the rooms and foods

Dear Wifred, We appreciate the time you took to leave us feedback on your stay at Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectations especially the support from the team, the rooms and the food. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Good stay

Customer review rating 4.5/5

Allan O. Business - 01/03/2021 Confirmed reviews ALL

Good customer care, overall professionalism was great!

Dear Allan, Thank you for taking your time to leave us such detailed feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectation in terms of our hospitality, cleanliness and Covid 19 protective measures. We will share the feedback regarding the food with our Executive Chef for consideration. Thank you for such a detailed feedback, we look forward to hosting you again soon. Please allow us to enrol you to our loyalty programme, lots of benefits and privileges. Yours Sincerely, Carol-Front Office Manager.

Enjoyed my stay

Customer review rating 4.0/5

Evans O. Business - 01/03/2021 Confirmed reviews ALL

The staff are friendly, the rooms are clean

Dear Evans, We are happy to learn that you had a comfortable stay with us. Thank you for taking time to leave us feedback on your stay at the hotel. Our staff work very hard to meet and exceed guest satisfaction and we are happy to learn that you felt welcome. Thank you again and we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Amazing stay

Customer review rating 4.5/5

Ken W. Business - 01/03/2021 Confirmed reviews ALL

Clean comfortable rooms. Remarkable room service. Include more local recipes in your menu.

Dear Ken, Thank you for taking your time to leave us such detailed feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectation in terms of room comfort, room service, and Covid 19 protective measures. We will congratulate Esther and Eunice on your behalf, thank you for mentioning them by name as we are now able to reach out to them individually and let them know that they made a positive impact on your stay. We are sorry that our food did not meet your expectations, we will share the feedback with our Executive Chef for consideration. Thank you for such a detailed feedback, we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Great stay, make you feel welcome even during Pandemic

Customer review rating 4.5/5

Anonymous Business - 21/02/2021 Confirmed reviews ALL

Great service, in a well managed place. Staff is super helpful and friendly, the place is well managed during pandemic! I felt home for the two weeks I spent there.

Dear Christian, We are happy to learn that you felt at home away from home for the period you stayed with us. Thank you for taking your time to leave us such a detailed feedback, this is a great source of motivation for the team and improvements for the areas that we did not make to 10/10. We are sorry that you did not feel supported it terms of our loyalty programme. Please let us know what we could have done better. Thank you for the feedback and we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Good Stay

Customer review rating 4.0/5

Joseph G. Families - 15/02/2021 Confirmed reviews ALL

Enjoyed the Service.

Dear Joseph, Thank you for the time you took to leave us feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectations. . We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Good stay great service

Customer review rating 4.0/5

Christine O. Business - 14/02/2021 Confirmed reviews ALL

Amazing staff and great service

Dear Christine, We appreciate the time you took to leave us feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectations. Our sincere apologies that you were called after check out, this has been discussed with the team, so it does not recur. Thank you for the feedback and we look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Great place to stay

Customer review rating 4.5/5

Nick R. Business - 14/02/2021 Confirmed reviews ALL

Beautiful place with fantastic people working there!

Dear Nick, Thank you, Nick, for your continued support, we really appreciate your loyalty. Thank you also for giving us your continuous feedback on your stay progress. We have noted the Wi-Fi issue, our IT team are working to stabilize that especially in the apartments. We will work on your loyalty points so we can have them credited month by month. We will as well share your breakfast price feedback with the senior management team for consideration. Thank you again and let us know anytime what we can do to make your stay more comfortable. Yours Sincerely, Carol-Front Office Manager.

Very well located in the city centre of Nairobi.

Customer review rating 4.5/5

Chris Business - 10/02/2021 Confirmed reviews ALL

I stayed 1 month in a furnished apartment. The room was big and well equipped. Very quiet place however convenient for work. Many restaurants around.

Dear Christophe, We appreciate you taking the time to leave us feedback on your stay in our hotel. We are happy to learn that we met your expectations especially in terms of space and tranquillity. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Another very good stay

Customer review rating 4.0/5

Anonymous Couples - 09/02/2021 Confirmed reviews ALL

a small communication issue the first day, was very well solved by the front office staff, so again we could check out with a good feeling.

Dear Jan, We appreciate you taking the time to leave us feedback on your stay in our hotel. We are happy to learn that we met your expectations. We are really sorry for the miscommunication that almost messed your experience with us, and we are happy to learn that you liked the way it was handled. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Great Inhouse Service

Customer review rating 4.5/5

Dr. G. P. Business - 08/02/2021 Confirmed reviews ALL

I enjoyed the facility especially the gym but more importantly I really enjoyed the service. It was like you are being served by one person from the gate, the restaurant to the room. Great team! Dr. George P. Team Building Expert email:ge…

Dear Dr. George P., Thank you very much for sharing this great review of your recent stay at Movenpick Hotel and Residences Nairobi. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will congratulate Fred and George for you, am sure they will be happy to learn that their efforts had a positive impact on your stay. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Comfortable

Customer review rating 5.0/5

Grace Business - 08/02/2021 Confirmed reviews ALL

I enjoyed everything. Food, room, customer care, internet,...

Dear Grace, Thank you for the time you took to leave us feedback on your recent visit to Movenpick Hotel and Residences Nairobi. We are happy to learn that we met your expectations. We will let the housekeeper know that the note she left in your room heart warmed you. This will mean a great deal to her. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

A Taste of Elegance

Customer review rating 5.0/5

Hortense M. Business - 08/02/2021 Confirmed reviews ALL

The hotel strives to ensure your comfort, well-being and safety during your stay. From the moment you walk in, your perceptions changes , especially if you had assumed it was only a small hotel in Westlands, Nairobi. They have selectively chosen their decor and art pieces and the place is extremely spacious and beautiful. The rooms are HUGE and have good amenities, including a gym that is open to boarders. Once you walk in, you just want to stay in there and relax. Overall it gives you a sense of being home away from home. If you are looking for a place to unwind and just get away from busy Nairobi, then Movenpick is the place!You actually forget that you are within the environs of Nairobi.The glimpse from ' The View' is simply breathtaking and gives you a bird's eye view of the City under the Sun.Additionally, the staff are super-friendly and accomodative as they go out of their way to make certain that your stay is as comfortable as you would like and are quick to address concerns or requests. The conference facilities were also top-notch with very spacious seating arrangement ( I loved this because it's COVID season and we cannot overemphasize the need to take precautions to be safe). The variety of cuisine was also very exemplary as there was always some new dish or dessert to try out every new day. It's a really great place to stay and I left feeling extremely satisfied with their services

Dear Hortense, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay with us was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful experience memories. We will share your detailed feedback with all our team members, it is a source of motivation for all the efforts they make to deliver a great experience. We will congratulate all the team members that you mentioned by name individually and let them know that their efforts made a positive impact on your stay. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Good Stay

Customer review rating 4.0/5

Anonymous Couples - 02/02/2021 Confirmed reviews ALL

Arrived in the early afternoon and was met by a lovely reception and the check-in was quick and easy. They were able to accommodate my partner in a very polite way. The staff was very friendly. The room was very large and spacious. the view not so great. I was on the 11th floor. The personalization of the TV was superb touch and I felt quite special. All I would add to that experience would be an app for Netflix, this was because the channels were not to my taste. I also enjoyed the choice of pillows that one could request. The bed was comfortable. The breakfast was to my liking and satisfaction with a small variety of food. I thoroughly enjoyed my stay I would recommend it to anyone and everyone.

Dear Peninah, Thank you for the time you spent to share your feedback on your recent stay at Movenpick hotel and residences Nairobi, to be considered as one of the best hotels you stayed at is certainly high praise. We are happy to learn that you felt supported from the moment you came in until the moment you departed. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Warm & pleasant staff

Customer review rating 4.0/5

Charles Business - 02/02/2021 Confirmed reviews ALL

Satisfactory

Dear Charles, Thank you for the time you spent to share your feedback on your recent stay at Movenpick hotel and residences Nairobi, to be considered as one of the best hotels you stayed at is certainly high praise. We are happy to learn that you felt supported from the moment you came in until the moment you departed. We will congratulate Elizabeth on your behalf, am sure it will mean a great for her to know that you appreciated her efforts. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Good stay

Customer review rating 5.0/5

Hezron M. Business - 01/02/2021 Confirmed reviews ALL

Very neat, observes covid19 protocols and spacious rooms and all that is required by the guest. Be assured you will see more me in future.

Dear Hezron, Thank you for the time you spent to share your feedback on your recent stay at Movenpick hotel and residences Nairobi. We are happy to learn that you felt safe in the hotel and we look forward to hosting you again soon. Thank you for your feedback. Yours Sincerely, Carol-Front Office Manager.

Wonderful stay

Customer review rating 5.0/5

Anonymous Business - 26/01/2021 Confirmed reviews ALL

Wonderful stay. Hotel was clean and as functional as possible considering the current times in the Pandemic. The staff was wonderful and frequently ask if there was anything they could do better.

Dear James, We appreciate the time you took to leave us feedback on your recent visit to our hotel. We are happy to learn that we met your expectations especially in hospitality of our staff. We look forward to hosting you again soon. Thank you for the feedback. Yours Sincerely, Carol-Front Office Manager.

Excellent service

Customer review rating 4.5/5

Olabisio Solo - 25/01/2021 Confirmed reviews ALL

Service was prompt and excellent. Loved the attention to detail.

Dear Modupe, We are happy to read that your experience with us was awesome, our team works very hard to ensure guest satisfaction and we are happy to learn that you felt supported through out your stay. Thank you for the time you took to leave us feedback. Please feel free to give us more details on what we can do better in regards to our loyalty programme. We look forward to hosting you again soon. Yours Sincerely, Carol-Front Office Manager.

Extremely well located, still few things to improve.

Customer review rating 3.5/5

Armando M. S. Business - 25/01/2021 Confirmed reviews ALL

The hotel location is very convenient, in terms of business and leisure. Two major shopping malls are at walking distance, one small one just opposite but where you can find essentials like restaurants, barber, pharmacy. Service was very good with the exception on the communication with the SPA. I basically lost the all morning from 0800 to 1200 just to recieve half an hour massage at 1115 while I was mentioned at my breakfast time that I wanted to have a massage. The hotel infrastructure is a bit disappointing since it is a 3 years old hotel and he looks already old!! :) Plus, I didn't have hot shower for about 15 hours....morning up to evening. And finally the fundi came to the room/bathroom at around 1130pm (I was sleeping!) to sort it out. But in the end the shower got hot again.

Dear Armando, We appreciate the time you took to leave us feedback on your recent visit to our hotel. We are happy to learn that most areas met your expectations. We will share your feedback regarding the hotel infrastructure with our senior management team for consideration. We are very sorry for the inconvenience you experienced with our hot shower, the delay at the spa and the guarantee for extras. Our engineering team worked on the issue with hot water and this will not recur. We have shared your feedback with our spa team as well to rectify. We appreciate your candid feedback and we hope that you will give us another chance to host you just to show you we can do better. Yours Sincerely, Carol-Front Office Manager.

Well located with dedicated staff with customer care experience

Customer review rating 5.0/5

C. A. (. Business - 22/01/2021 Confirmed reviews ALL

Warm welcome right from the gate. Dedicated staff with alot of concern for guests. Came in the evening from Far flung County , had no money for supper but after talking to Jacinta, one of the staff, agreed to bill me for my supper and later paid in the next day after getting cash. Felt much humbled.

Dear Mr. C., We appreciate the time you took to leave us feedback on your stay at Movenpick Hotel and Residences Nairobi. We are happy to learn that you felt supported by our staff especially Jacinta and Joe, we will let them know that they made a positive impact on your stay. Our main goal is for our guests to feel at home away from home and have a successful visit to Nairobi and we are happy to learn that this was the case for you. We look forward to hosting you again soon. Thank you for your feedback. Yours Sincerely, Carol-Front Office Manager.

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