Mövenpick Residences Nairobi

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Mövenpick Residences Nairobi

Customer review rating (ALL Rating) 4.5/5 642 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Panoramic views of Nairobi

  • Convenient location in Westlands

  • Swimming pool, spa, and health club

  • Revolving restaurant with a 360-degree views

  • Ballroom, meeting rooms, and exhibition hall

Hotel location

Mövenpick Residences Nairobi

Mkungu Close, Westlands, off Parklands Road, Nairobi, P.O Box 49719
00100 NAIROBI
Kenya

  • By plane

    JOMO KENYATTA INTERNATIONAL APT At 20km / 12.43 miles

GPS:-1.2683, 36.801

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, with true African flavour, our 276 rooms, suites and residences offer premium accommodation in Westlands. Superior, Deluxe and Executive Rooms and Suites come with a mixture of city or pool views. All guaranteed to wow our guests.

Our guest reviews

Our guest reviews for
Mövenpick Residences Nairobi

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  642 reviews

TripAdvisor Rating  4.5/5  570 reviews

Certificate of excellence 2022

Customer review rating 4.5/5

Diógenes Business - Confirmed reviews ALL

The Movenpick team is very courteous and helpful. The rooms are comfortable

Overpriced and disappointing

Customer review rating 2.0/5

Magatho A. M. Business - Confirmed reviews ALL

This hotel was a disappointment for the price. it should be a low 3 star hotel. a lot of things just don't work, the WiFI, the TV, and then the doors don't unlock. The environment and the service is ordinary.

Great. most satisfied.

Customer review rating 4.5/5

Chris G. Business - Confirmed reviews ALL

Friendly staff made the experience even better.

Awesome ambience!

Customer review rating 4.5/5

Olubunmi Business - Confirmed reviews ALL

Professional staff from and back to the door. Comfy bed and pillows, spacious and well-laid our room with a lovely decor, delicious meals delivered promptly, Overall, it was a delightful experience.

Good stay

Customer review rating 4.0/5

Bruno B. Business - Confirmed reviews ALL

Great experience again, check out takes still too much time, expecting this to be done in 5min.

Good stay

Customer review rating 5.0/5

Maj G. (. M. M. Business - Confirmed reviews ALL

Very nice, the staff were friendly and always ready to assist

Excellent stay

Customer review rating 4.5/5

Gomezgani Business - Confirmed reviews ALL

I enjoyed the view , food and spacious smart, good looking rooms. Welcoming staff with sense of humour. In short I enjoyed the hospitality.

Good stay

Customer review rating 5.0/5

Ernest C. Business - Confirmed reviews ALL

The staff were friendly and the room was extremely very clean.the food was excellent

Dear Ernest, First, we would like to thank you for choosing Movenpick Hotel and Residences Nairobi as your preferred destination and for sharing this wonderful feedback of your recent stay. We are truly happy to know that you loved the hotel and especially the room, food and the service you received from the team. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Yours Sincerely, Jacinta Kiio - Front Office Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent support staff are fantastic!

Dear Ms. H., Thank you for the wonderful rating you shared following your recent visit to Movenpick hotel and residences Nairobi, we are delighted to read that we were able to match and exceed your expectations and that you loved the hotel and especially the service you received from the team We thank you for always choosing our hotel and we look forward to having another opportunity to serve you in the near future. Yours Sincerely, Jacinta Kiio - Front Office Manager

Great Stay

Customer review rating 5.0/5

Sylvia Business - Confirmed reviews ALL

I had a splendid stay, Courteous and passionate staff, Serene and Secure environment. I will always lodge here anytime I visit Nairobi again.

Dear Farida A., Thank you for sharing your feedback on your recent experience at Movenpick Hotel and Residences Nairobi, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, we will congratulate them on your behalf for the contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours Sincerely Jacinta Kiio - Front Office Manager

Good stay

Customer review rating 4.5/5

Umer Friends - Confirmed reviews ALL

Very good experience overall just one suggestion kindly add some pakistani/indian foods with well cooked meat because we've left the hotel due to food because we didn't find that kind of food For your reference if you add the following food in your menu we the southasian people will love to stay for long time Chicken tikka Butter chicken Chicken karahi Chicken handi And the list goes on just add some Indian /pakistani foods Apart from food every thing was perfect

Good stay

Customer review rating 4.5/5

Sumaya Couples - Confirmed reviews ALL

Wonderful stay the room was big it had all I needed. The staff were welcoming and the service was excellent. But as a Muslim client I would recommend to put Arabic Shower near the toilet seat.

Good Stay

Customer review rating 4.0/5

I. R. K. Business - Confirmed reviews ALL

Satisfactory

good location

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Rooms are good, Service in bar / pool area very slow , staff congregate around the bar and chat instead of serving the guests, burger sliders took nearly an hour and the bar area was not busy.

Rest

TripAdvisor rating 2.0/5

Roving09084998627 TripAdvisor review

The hotel had a lot of things closed like the executive lounge, yet advertised to upgrade to the benefits. The pool table was not working and we were unable to just relax on the property. We tried to lay by the pool but nobody payed attention and we could not even get a towel. We also were suppose to have a room with pool view but could barely even see the end of the pool, but had to pay the extra cost.

Excellent !

TripAdvisor rating 5.0/5

MB12311 Families - TripAdvisor review

The Movenpick Hotel & Residences Nairobi is the perfect place to stay in Kenya! We were very well received with very nice intentions for my cousin's birthday thank you :D The rooms are very comfortable, safe and bright, the swimming pool is magnificent and the restaurants delicious. But above all the team is very welcoming, warm and professional. I highly recommend !

Dear Esteemed Guest, Thank you for making Movenpick Hotel and Residences Nairobi’s your choice hotel and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Our staff welcome each guest with the Accor spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your stay among us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We also thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this very kind review of our hotel, the recommendation and we look forward to serving you again in the future. Best Regards, Michael Flint - General Manager

best location combined with making you feel home away from home

TripAdvisor rating 5.0/5

alexanderspiro Business - TripAdvisor review

the very friendly staff goes the extra Mile. In case you need any additional wishes/requests such as preparing the gym for you as per CORONA Standard Operating Procedure, go to reception and book your time. Consider it done! I felt safe and well taken care of - Fantastic experience!

Dear Mr. Spiro, Thank you very much for leaving these wonderful comments on TripAdvisor, we are delighted that you enjoy staying with us and feel safe during this pandemic. On the other hand, we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, I will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Thank you for being one of our most loyal guests. Best Regards, Mehdi Morad General Manager.

Excellent stay

TripAdvisor rating 5.0/5

stephenl809 Business - TripAdvisor review

I stayed 5 nights at this location as part of a business trip. The hotel is well located in the heart of Westlands in proximity to a variety of shops and restaurants. The hotel itself is clean and the rooms are spacious and well designed. There is a small but well equipped gym. I didn't use the restaurant so can't comment on the food. What makes this hotel special is the level of service and the helpfulness of the staff. From registration onwards you really have a sense that they are there to make your stay as enjoyable as possible. Each request that I made was responded to with a solution and a smile. This made such a difference to my stay at the hotel.

Dear Stephenl809, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel. We are thrilled that you enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We look much forward to welcome you again. Best Regards, Mehdi Morad General Manager

Movenpick Hotel & Residences Nairobi

TripAdvisor rating 4.0/5

patrickotigbah TripAdvisor review

The Hotel staff were very welcoming and the rooms spacious, clean and extremely comfortable. However I was disappointed that the pool was closed for repairs and this was not communicated to me at the time of booking as I was looking forward to using the pool. Overall though it was a very good stay.

Dear Patrickotigbah, Thank you for taking your time to share your feedback. First and foremost my sincere apologies for the closed pool which repairs started in December to enhance guest experience and to make it a heated pool we shall update on our website once the works are done. Besides that we are happy that you had a pleasant stay and look forward to welcome you back again anytime soon. Best Regards, Mehdi Morad General Manager

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