Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Dear Matthew, Thank you for your wonderful review and for rating your stay 90/100. Being described as the “Best hotel in Nairobi” is truly an honour, and we sincerely appreciate your kind words. We are delighted that you enjoyed our beautiful surroundings, amazing team, and restaurant experiences. It’s especially lovely to hear that our hotel provided the perfect setting for stunning pictures — creating memorable moments for couples is something we truly cherish. We are also pleased that your booking experience was seamless, that you secured a great deal with an upgraded room, and that our reception team made your arrival smooth and welcoming. Your compliments about our staff mean a great deal to us, as genuine hospitality is at the heart of everything we do. Thank you as well for your feedback regarding breakfast. We value your input and will continue refining our offerings to ensure an even more exceptional dining experience on your next visit. We are thrilled to know you will definitely be returning, and we look forward to welcoming you back for another memorable stay. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Dear Geoffrey, Thank you very much for taking the time to share your thoughtful feedback and for rating your stay 90/100. We are truly delighted to know that your experience with us felt “like being home.” Creating a warm, personalized, and caring environment for our guests—especially during business travel—is exactly what we strive for. Your kind words about our friendly and attentive team mean a great deal to us. We are especially pleased to hear that our housekeeping colleague made such a positive impression with her professionalism. Although you were unable to recall her name, we will certainly review our records and ensure she receives your heartfelt appreciation. We also sincerely value your inspiring suggestion regarding supporting local youth and creating authentic community-based sightseeing experiences. Kenya indeed has so much to offer beyond traditional safaris, and your idea of connecting guests with real local experiences in meaningful and responsible ways is both thoughtful and impactful. As a hotel committed to sustainability and community engagement, feedback like yours helps guide how we can continue to evolve and contribute positively to our surrounding community. Thank you as well for your positive ratings across cleanliness, team service, breakfast, WiFi, and overall experience. We will continue working on the finer details to turn your 90/100 into a perfect score on your next visit. We truly appreciate your recommendation and look forward to welcoming you back again soon. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Dear Deidre, Thank you for your exceptional review and for awarding us a perfect 100/100 score across all aspects of your stay. We are truly honoured by your kind words. We are delighted to know that you absolutely loved your stay at Gem Forest and that our location, modern design, spectacular views, and culinary offerings made such a strong impression. Your compliments regarding our highly service-oriented team mean a great deal to us, as delivering warm, personalized hospitality is at the heart of everything we do. It is especially rewarding to hear that the “little touches” made your business trip superb — those thoughtful details are carefully curated to create memorable experiences for our guests. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Classic member and your strong recommendation of both our hotel and the loyalty programme. Your continued trust and support are truly valued. We look forward to welcoming you back to Gem Forest for another flawless stay in the near future. Warm regards Gem Forest Hotel Nairobi- MGallery Collection!

Dear Salome, Thank you so much for your wonderful review and for rating your stay 90/100. We are truly delighted to hear that your experience felt like a home away from home — that is exactly the atmosphere we strive to create for every guest. It’s especially heartwarming to know that you and your little one had a comfortable stay. Your kind words about our friendly and helpful team, modern amenities, cleanliness, breakfast selection, and smooth check-in and check-out mean a great deal to us. We’re also thrilled to hear you would definitely be back and that you would recommend us — that is the highest compliment we can receive. We truly appreciate your thoughtful suggestion regarding slipper sizes. Thank you for pointing this out. Guest comfort is very important to us, and your feedback will be shared with our housekeeping team as we continuously look for ways to improve our in-room amenities. It was a pleasure hosting you, and we hope to welcome you back again very soon for another relaxing and memorable stay. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Dear Faith, Thank you for taking the time to share your detailed feedback with us. While we are truly pleased to hear that you found our rooms amazing, enjoyed the cleanliness, breakfast, sustainability efforts, and received such attentive service from our team — especially Sherry, Josephine, Will, and our chef at Enchanté — we are deeply concerned to learn about your experience with food poisoning. Please accept our most sincere apologies. The health and safety of our guests is our absolute priority. What you described is taken very seriously, and we regret the distress and discomfort this caused you and your husband. This is certainly not reflective of our standards. We are immediately sharing your feedback with our culinary and food safety teams to investigate thoroughly and ensure that every protocol is being strictly followed. We are grateful for your kind words about our team and your recognition of their service. It means a great deal, particularly given the circumstances. Your appreciation of our sustainability initiatives and loyalty to ALL – Accor Live Limitless is also sincerely valued. We would very much appreciate the opportunity to connect with you directly to learn more about your experience and follow up properly. Please feel free to contact us at your convenience so we may personally address this matter. Thank you again for bringing this to our attention. We truly hope to have the opportunity to restore your confidence in us in the future. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!