Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 253 reviews

Best price
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Gem Forest Hotel Nairobi - MGallery Collection - Image 1
Gem Forest Hotel Nairobi - MGallery Collection - Image 2
Gem Forest Hotel Nairobi - MGallery Collection - Image 3
Gem Forest Hotel Nairobi - MGallery Collection - Image 4
Limuru Road, 1250, 00621 Nairobi, Kenya

Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Mesmerizing Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  253 reviews

Customer review rating 4.5/5

Amanuel B. S. Business - Confirmed reviews ALL

Humble, compassionate. Good job!

Dear Amanuel, Thank you for your kind words regarding your stay. We are delighted to hear that you found our hotel to be quiet and clean, and that our team's compassion left a positive impression on you. Your feedback is greatly appreciated. Magically yours, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 4.5/5

Elisabeth P. C. W. Business - Confirmed reviews ALL

friendly people

Dear Elisabeth P. C. W., Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your stay and appreciated the friendliness of our staff. Your feedback is invaluable to us and we look forward to welcoming you back in the future. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 4.0/5

Linda Y. A. Friends - Confirmed reviews ALL

Wonderful staff, great food, lovely rooms

Dear Linda Y. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our staff, food, and accommodations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 3.0/5

Krathika P. Business - Confirmed reviews ALL

I had a good stay at the hotel BUT there are some significant things that need improvement. One, the toiletries in the bathrooms are terrible - they leave an aloe Vera-like film on the skin and do not cleanse. Two, the entire hotel has a damp smell. I’m not sure if it comes from the sewage or the air conditioning, but for a 5 star hotel this is not acceptable. Else the staff were all very helpful and polite.

Dear Krathika P., Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about our staff's helpfulness and politeness. However, I sincerely regret to hear about your experience with the toiletries and the damp smell within the hotel. Your comments are invaluable as they help us identify areas where we can enhance our guests' experiences. We take all feedback seriously and will ensure that your concerns are brought to the attention of our management team for further consideration. Thank you once again for your insights. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 5.0/5

Hamda A. Y. Couples - Confirmed reviews ALL

Friendly staff

Dear Hamda A. Y., Thank you for your kind words regarding your stay at Gem Forest Hotel Nairobi. We are delighted to hear that you found our location favorable and our staff friendly. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Gem Forest Hotel Nairobi - MGallery Collection

Other web-users rate our hotel

  • 67 reviews 9.4/10 Location
  • 144 reviews 8.9/10 Room
  • 300 reviews 9.4/10 Service
  • 127 reviews 9.7/10 Vibe
  • 66 reviews 8.6/10 Amenities
  • 38 reviews 9.8/10 Wellness Area
  • 38 reviews 7.4/10 Cleanliness
  • 34 reviews 6.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.