Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 383 reviews

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Gem Forest Hotel Nairobi - MGallery Collection - Image 1
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Gem Forest Hotel Nairobi - MGallery Collection - Image 3
Gem Forest Hotel Nairobi - MGallery Collection - Image 4
Limuru Road, 1250, 00621 Nairobi, Kenya

Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Mesmerizing Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  383 reviews

Customer review rating 5.0/5

Caroline T. Families - Confirmed reviews ALL

We loved the welcome given to us on arrival , the brief about the amenities available at the hotel was clear and the breakfast was superb and delicious. I loved the gym and I had a great time there. The ambience felt safe and we were well taken care of even when there was abit of insecurity in terms of strike. Thank you so much and I hope to get my points so that I can look out for your hotel collection

Dear Ms. T., Thank you for taking the time to share such a wonderful review following your stay at Gem Forest Hotel Nairobi - MGallery Collection. We are truly delighted to know that you and your family had a comfortable and memorable experience with us. It is especially rewarding to hear that your children loved the stay and that you appreciated the warm welcome, spacious accommodation, delicious breakfast selection, and our gym facilities. Your kind words about the safe ambience and attentive care from our team during the period of uncertainty in the city mean a great deal to us. We are also pleased to know that our sustainability efforts, including the glass water bottles, made a positive impression on you. Creating thoughtful and responsible hospitality experiences remains very important to us. Thank you as well for recognizing Hakim for his contribution to your satisfaction. We will be sure to share your compliments with him and the entire team, as such feedback is incredibly motivating. Regarding your ALL Accor loyalty points, we encourage you to contact our reservations or loyalty support team should the points not reflect shortly, and we will gladly assist in ensuring this is followed up. It was a pleasure hosting you and your family, and we truly look forward to welcoming you back to Gem Forest Hotel Nairobi or another property within the MGallery Collection in the near future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 4.5/5

Yusuf O. Business - Confirmed reviews ALL

The experience was nice with well equiped Gym though I lost my way to the Sauna.

Dear Yusuf, Thank you very much for taking the time to share your detailed feedback following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to learn that you had a very comfortable experience and especially appreciated our well-equipped gym, the cleanliness standards, WiFi, accommodation, and the support from our team members. It is particularly rewarding to know that one of our housekeeping supervisors assisted you personally and left a positive impression during your stay. Your kind recognition will certainly be shared with the team. We also appreciate your constructive comments regarding room ventilation, breakfast variety, and sustainability efforts. Guest feedback such as yours is extremely valuable in helping us improve our services and overall guest experience. Your suggestion about adding more variety to the breakfast selection, including items such as chicken wings, has been noted and will be reviewed by our culinary team. Additionally, we regret the inconvenience you experienced while trying to locate the sauna and appreciate your recommendation regarding room ventilation preferences for guests who may be sensitive to air conditioning. Your observations concerning environmentally conscious practices and energy use are equally appreciated as we continue working toward enhancing our sustainability initiatives. Thank you once again for your valuable feedback and recommendation. We truly hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the near future. Warm regards, Alice Achieng, Guest Experience Curator Gem Forest Hotel-MGallery Collection

Customer review rating 4.5/5

Timothy O. Solo - Confirmed reviews ALL

Alway great… fantastic amenities especially the gym

Dear Timothy, Thank you for your continued loyalty and for taking the time to share your detailed feedback following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are truly delighted to know that you continue to enjoy your experiences with us, and we especially appreciate your kind compliments regarding our team, rooms, and gym facilities. It is wonderful to hear that these aspects consistently meet your expectations, and your recognition means a great deal to us. As a valued Platinum member of the ALL Accor loyalty programme, your feedback is extremely important. We appreciate you highlighting your concerns regarding the security check process at the entrance. While these measures are in place to ensure the safety and comfort of all our guests, we understand your perspective and will certainly review your comments internally to identify opportunities to make the experience smoother and less cumbersome. We also sincerely appreciate your candid feedback regarding the pricing of our breakfast offering and the overall value for money. Guest insights such as yours are invaluable as we continuously evaluate our services and pricing to ensure we deliver experiences that reflect both quality and value. Thank you once again for your loyalty and honest feedback. We look forward to welcoming you back for another enjoyable stay and an even better experience in the future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 4.0/5

Addisu M. Business - Confirmed reviews ALL

Very good Hospitality should continue

Dear Addisu, Thank you for taking the time to share your feedback following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are pleased to know that you generally had a good experience and appreciated the hospitality provided by our team. Your encouraging comments motivate us to continue delivering warm and memorable service to all our guests. We are also delighted that you were satisfied with your check-in and check-out experience, cleanliness standards, accommodation, WiFi, and our sustainability efforts. At the same time, we sincerely appreciate your constructive feedback regarding the provision of drinking water. Please be assured that your comments have been noted and shared with the relevant team for review, as guest comfort and convenience remain a top priority for us. Thank you once again for your valuable feedback and recommendation. We truly look forward to welcoming you back for an even better experience in the future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 4.5/5

Tariq M. Business - Confirmed reviews ALL

Great experience, both Brian at the front desk and Brian the cleaner provided extreme attention to detail and helped me whenever they could.

Dear M., Thank you very much for taking the time to share your detailed feedback following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to know that you had a great experience with us and that our location, accommodation, cleanliness, breakfast selection, bar, fitness centre, and overall service met your expectations. It is especially rewarding to hear your kind recognition of Brian at the Front Desk and Brian from Housekeeping for their exceptional attention to detail and willingness to assist throughout your stay. Your compliments will certainly be shared with them and the wider team. We also sincerely appreciate your constructive comments regarding the WiFi connection speed and the pool experience. Please be assured that your feedback has been noted and shared with the relevant departments as we continuously work to improve our guest experience. Thank you as well for sharing your observations regarding team interactions. We value all feedback that helps us foster both exceptional guest experiences and a positive working environment for our colleagues. It was truly a pleasure hosting you, and we are grateful for your loyalty as an ALL Classic member. We look forward to welcoming you back again soon for another memorable stay, whether for business or leisure. Kind regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Other web-users rate our hotel

  • 102 reviews 9.3/10 Location
  • 222 reviews 8.9/10 Room
  • 440 reviews 9.3/10 Service
  • 5 reviews 8.1/10 WiFi
  • 190 reviews 9.9/10 Vibe
  • 108 reviews 9.5/10 Amenities
  • 67 reviews 8.6/10 Cleanliness
  • 58 reviews 9.7/10 Wellness Area

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