Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 79 reviews

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Gem Forest Hotel Nairobi - MGallery Collection - Image 1
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Gem Forest Hotel Nairobi - MGallery Collection - Image 3
Gem Forest Hotel Nairobi - MGallery Collection - Image 4
Limuru Road, 1250, 00621 Nairobi, Kenya

Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Spectacular Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar

Our accommodation(s)

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  79 reviews

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Almost perfect experience. Great and warm welcome, lovely staff. Beautiful room, good food, good location. The only drawback for me was that the shower wouldn't stay between hot & cold. It got really hot when you turned the knob a bit, so taking a cold shower was the only option. Considering the cold weather, this was not the best.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Great rooms, fantastic spa and overall nice ambience

Good Stay

Customer review rating 4.5/5

Gabriel O. Business - Confirmed reviews ALL

Fantastic....... Hospitality from staff was top notch

Thank you for your kind feedback. We are thrilled to hear that you enjoyed your stay and appreciated the hospitality of our staff. Your satisfaction is our priority, and we look forward to welcoming you back soon. Magically yours, Aisha Rooms Division Manager Gem Forest Hotel Nairobi - MGallery Collection.

Staff took my money

Customer review rating 2.0/5

Kayode Business - Confirmed reviews ALL

I paid KSH 1 000 to the laundry guy to iron one piece for Ksh 280 and never got back my change. I followed up multiple times including with my Kenyan colleague to no avail.

We sincerely apologize for the inconvenience you experienced during your stay regarding the laundry service. We appreciate your feedback. We will reach out to you directly on the laundry payment concern. Best regards, Rooms Division Manager Gem Forest Hotel Nairobi - MGallery Collection

Well located

Customer review rating 4.0/5

Emem A. Business - Confirmed reviews ALL

I had a great time at hotel. The staff were extremely supportive and receptive. I was there for 7days and it was a great experience. Jacqueline from the front desk, Christine from the taxi stand the staff at the restaurant on level 1. All the staff that attended to me were actually nice. Not forgetting the manager. Who stepped in promptly to attend to an issue I had in my room. I'll definitely choose Gem forest hotel whenever I visit Nairobi again.

Thank you for your kind words regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you enjoyed our prime location and that our team members, including Jacqueline and Christine, made your visit memorable with their exceptional service. We take pride in ensuring our guests have a pleasant experience, and it is gratifying to know that we succeeded during your week-long stay. We look forward to welcoming you back on your next visit to Nairobi. Best regards, Rooms Division Manager, Gem Forest Hotel Nairobi - MGallery Collection

Other web-users rate our hotel

  • 23 reviews 9.3/10 Location
  • 66 reviews 8/10 Room
  • 106 reviews 8.7/10 Service
  • 46 reviews 9.7/10 Vibe
  • 17 reviews 9.4/10 Breakfast
  • 12 reviews 8.7/10 Cleanliness
  • 12 reviews 3.8/10 Comfort
  • 5 reviews 6.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.