Name: Gem Forest Nairobi Hotel - MGallery Collection | 5-Star Hotel in Kenya - ALL.com - ALL
Address: Limuru Road, 1250, Nairobi, 00621, KE
Telephone: +254111003900
Rating: 4.6

Gem Forest Hotel Nairobi - MGallery Collection

Boutique hotels with personality for a remarkable travel experience

Inspired by the beauty of precious gems, Gem Forest Hotel Nairobi - MGallery Collection is a sensorial escape wrapped in natural beauty and thoughtful design. Set along the edge of Karura Forest, this 5-star escape blends artful interiors, wellness experiences, and quiet luxury. Unwind in the infinity pool, cocoon yourself in luxurious rooms, and savour culinary craftsmanship across 4 restaurants. At Troy, sweeping city views and vibrant energy set the stage for unforgettable evening.

Tucked in Nairobi's diplomatic district, minutes from Karura Forest and cultural landmarks, Gem Forest is your gateway to Kenya. Whether you're setting off on safari, soaking in the city's creative energy, or here on business - it all begins here. Explore Nairobi's cultural pulse at the Nairobi Gallery, Museum Hill, and the National Museum of Kenya - all just minutes away. Then retreat into serenity with a walk through Karura Forest, one of Africa's largest preserved forest.

Set just minutes from the Karura Forest, Gem Forest is your invitation to Nairobi's vibrant creative pulse and natural wonders. Explore nearby waterfalls, cultural sites or the Nairobi National Park.

Where forest calm meets city sparkle, Gem Forest is an oasis of soft light, golden afternoons, and crafted tastes. A sanctuary of inspired cuisine and serene comfort, where every stay unfolds like a story - a gentle escape in the heart of the city.

Abraham Thomas, Hotel Management

Discover Nairobi's urban sanctuary - Gem Forest, an oasis at the edge of Karura Forest where forest calm meets city sparkle. Savour global cuisines at our vibrant venues: Southern Riviera flavours at Enchanté Bistro, modern Indian at Kahani, and Mediterranean delights at Troy. Unwind by the pool at La Mer or indulge in a wellness journey at Shanta Spa. Every visit is a story unfolding - we look forward to welcoming you.

Hotel extras

Central Location in Nairobi, Kenya
Mesmerizing Views of the Karura Forest & Nairobi
Designer Rooms & Suites with Luxury Amenities
Signature Spa with Wellness Therapies
4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

Room

Superior Room, 1 King Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room, 2 Single Beds

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Superior Room, 1 King Bed, Karura Forest View

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: Forest view

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Room

Deluxe Room, 1 King Bed, Pool side

2 pers. max
35 m² / 376 sq ft

Bedding 1 x Double bed(s)
Views: Pool side
Most of the accommodation: Balcony

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Room

Deluxe Room, 1 King Bed, Balcony

2 pers. max
35 m² / 376 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Balcony

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Suite

Junior Suite, 1 King Bed, Karura Forest View

3 pers. max
70 m² / 753 sq ft

Bedding 1 x King size bed(s)
Views: Forest view
Most of the accommodation: Balcony or Dining room / area

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Suite

Gem Suite, 1 King Bed, Karura Forest View

2 pers. max
72 m² / 775 sq ft

Bedding 1 x King size bed(s)
Views: Forest view
Most of the accommodation: Balcony

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Suite

Emerald Forest Suite, 1 King Bed, Balcony, Karura Forest View

3 pers. max
190 m² / 2045 sq ft

Bedding 2 x King size bed(s)
Views: Forest view
Most of the accommodation: Balcony or Dining room / area or Additional living room / area or 2 bedrooms

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Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

+254 111 003900

Uhuru Highway

Highway exit

Access: 3 km / 1.86 mi 1 hrs 39 min walk / 5 min drive

Fairview Estate Limited

Other attractions

Museum Hill

Museums

Nairobi Gallery

Art and Culture

One off Contemporary Art Gallery

Art and Culture

National Museum of Kenya

Museums

Giraffe Center

National park

Karura Forest

Wood/forest

Nairobi National Park

National park

The Village Market

Shopping centre/mall

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

KAHANI

Meaning 'story', Kahani is a modern Indian restaurant located on the ground floor. Our menu takes you on a unique culinary journey that reimagines traditional Indian flavours with innovative techniques and presentations.

ENCHANTE BISTRO

Casual Chic European Bistro, located on the 1st floor, is our all-day dining, featuring homemade, sharing style cuisines from South of France, Italian Riviera and Spain.

TROY

Mediterranean Mezze and Rooftop Bar, located on the 8th floor, is a mix of gems, music and signature cocktails. A view of Nairobi that is mesmerizing.

LA MER

La Mer, located on the 4th floor, has a beautiful lounging pool and bar with signature cocktails and bites

Breakfast

Start the day on a high note with breakfast at Enchanté Bistro with international cuisines and live cooking stations.

Pool

Dive into luxury at Gem Forest Hotel's inviting pool, surrounded by Karura Forest. A serene escape harmonizing with modern indulgence, it's the perfect oasis for relaxation and refreshment.

Fitness center

Stay active and energized during your stay with our well-equipped fitness center. Our state-of-the-art facilities and expert trainers will help you maintain your fitness routine while away from home.

Spa

Indulge at Gem Forest Hotel's Signature Spa - a sanctuary where heritage-inspired therapies meet modern luxury. Immerse yourself in tranquility and rejuvenation, seamlessly blending tradition and innovation.

Meetings & Events

Number of Meeting Room: 7
Surface of the largest room: 162 m² / 1743 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 300 reviews

Lisa C. O. Couples - 2/1/2026 Confirmed reviews ALL

Great customer service from check in to check out .

Dear Lisa, Thank you very much for sharing your feedback following your stay with us. We are delighted to hear that you had a comfortable and pleasant experience, and that our team provided great service from check-in to check-out. Your kind words about our staff and overall service are truly appreciated and have been shared with the team, as they serve as great motivation to continue delivering memorable experiences. We also appreciate your feedback regarding the breakfast selection and will use it to further enhance our offerings. Thank you for your loyalty as a Classic member of ALL – Accor Live Limitless, and for recommending us to others. We look forward to welcoming you back for another enjoyable stay soon. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Kelvin M. M. Business - 1/30/2026 Confirmed reviews ALL

The security check is not acceptable Breakfast was very challenging.... attendants were very slow and basic stuff like hot water took ages

Dear Kelvin, Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret to read that your overall experience did not meet your expectations, and we appreciate your honesty in highlighting the areas that caused dissatisfaction. Please accept our apologies for the security check experience you encountered. Guest comfort and safety should never feel intrusive or unacceptable, and your comments have been taken very seriously. We are currently reviewing our security procedures to ensure they are carried out in a more efficient, discreet, and guest-friendly manner, while still maintaining the necessary safety standards. We are equally sorry for the challenges you faced during breakfast. Long waiting times, particularly for basic items such as hot water, are clearly below the level of service we aim to provide. Your remarks regarding the speed and attentiveness of our breakfast team have been shared with our Food & Beverage management for immediate corrective action, including service flow and staffing review during peak hours. While we are pleased to see that you found the accommodation and Wi-Fi satisfactory, we regret that shortcomings during arrival, breakfast, and interactions with our team negatively impacted your stay and led to a low overall rating. This is certainly not the impression we wish to leave, especially for our business travelers who value efficiency and smooth service. Thank you also for acknowledging our sustainability efforts. Your feedback helps us understand where we are performing well and where we must improve to deliver a more balanced and satisfying guest experience. We truly hope you will consider giving us another opportunity in the future, so we may demonstrate the improvements made and restore your confidence in our hotel and brand. Kind regards, Gem Forest Hotel Nairobi- MGallery Collection!

Nicholaus M. K. Business - 1/30/2026 Confirmed reviews ALL

Excellency customer care was enjoyable, and prompt response to my inquiries

Dear Nicholaus, Thank you very much for sharing your feedback following your recent business stay with us. We are delighted to read that you enjoyed a comfortable stay and that our customer care met your expectations through prompt and attentive responses to your inquiries. It is especially rewarding to receive your kind comments about our team. Your appreciation of the professionalism and responsiveness of our staff is truly valued, and we will be sure to personally share your compliments with Miss Jackline at the reception, who will be delighted to know she contributed positively to your experience. We are also pleased to note your high ratings for check-in, breakfast selection, Wi-Fi, sustainability efforts, and your strong likelihood to recommend both our hotel and the ALL loyalty programme. Your continued trust as a Classic member is sincerely appreciated. At the same time, we regret to learn about your experience regarding daily room cleanliness. Please accept our apologies for this oversight, as consistent housekeeping service is a fundamental part of our standards. Your comment has been shared with our housekeeping management to ensure closer monitoring and improved consistency moving forward. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back in the near future, and to provide you with an even more seamless and fully satisfying experience. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Alexander N. Couples - 1/12/2026 Confirmed reviews ALL

Amazing place and hospitality,I liked the small details like hand written cards,the bed was very well decorated for The Girl’s Birthday. Even the tv screen had invitation message for us specifically. Thank you so much.

Dear Alexander, Thank you so much for sharing such a wonderful and detailed review of your stay with us. We are truly delighted to know that you had a comfortable, calm, and memorable experience. It means a lot to us that you appreciated the small personalized touches, from the handwritten cards to the birthday bed decoration and customized TV message—creating special moments for our guests is always our priority. A special thank you for recognizing David for his excellent room and bed decoration. We will be sure to share your kind words with him and the entire team, as it will be a great source of motivation. We also appreciate your feedback regarding breakfast, as well as your high ratings across all aspects of your stay. Your comments help us continue improving and delivering exceptional hospitality. Thank you once again for choosing us and for recommending our hotel so highly. We truly hope to welcome you back soon for another memorable stay. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!

Jasmit S. S. Couples - 1/12/2026 Confirmed reviews ALL

It was a great experience to be there.

Dear Jasmit, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a lovely stay and that your overall experience was so positive. It’s especially rewarding to know that you appreciated our accommodation, cleanliness, breakfast selection, WiFi, and the service provided by our team. Your excellent ratings and your willingness to recommend our hotel truly mean a lot to us and motivate us to continue delivering memorable experiences. We are also pleased that you recognized our commitment to sustainability — this is an area we care deeply about, and your acknowledgment is greatly appreciated. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back very soon for another great experience. Warm regards, Gem Forest Hotel Nairobi- MGallery Collection!