Boutique hotels with personality for a remarkable travel experience
Inspired by the beauty of precious gems, Gem Forest Hotel Nairobi - MGallery Collection is a sensorial escape wrapped in natural beauty and thoughtful design. Set along the edge of Karura Forest, this 5-star escape blends artful interiors, wellness experiences, and quiet luxury. Unwind in the infinity pool, cocoon yourself in luxurious rooms, and savour culinary craftsmanship across 4 restaurants. At Troy, sweeping city views and vibrant energy set the stage for unforgettable evening.
Tucked in Nairobi's diplomatic district, minutes from Karura Forest and cultural landmarks, Gem Forest is your gateway to Kenya. Whether you're setting off on safari, soaking in the city's creative energy, or here on business - it all begins here. Explore Nairobi's cultural pulse at the Nairobi Gallery, Museum Hill, and the National Museum of Kenya - all just minutes away. Then retreat into serenity with a walk through Karura Forest, one of Africa's largest preserved forest.
Set just minutes from the Karura Forest, Gem Forest is your invitation to Nairobi's vibrant creative pulse and natural wonders. Explore nearby waterfalls, cultural sites or the Nairobi National Park.
Where forest calm meets city sparkle, Gem Forest is an oasis of soft light, golden afternoons, and crafted tastes. A sanctuary of inspired cuisine and serene comfort, where every stay unfolds like a story - a gentle escape in the heart of the city.
4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior Room, 1 King Bed
, Room 2 :
Superior Room, 2 Single Beds
Room
Superior Room, 1 King Bed
Photo out of - Superior Room, 1 King Bed
Ideal for solo travellers, business guests, and couples seeking a quiet, comfortable stay, step into this serene 30 sqm Superior Room with calming garden views and a plush king bed.
Photo out of - Superior Room, 1 King Bed, Karura Forest View
Wake up to Karura Forest in this 30 sqm Superior Room. Enjoy the king bed, sip coffee, refresh in the walk-in rain shower, and relax in your peaceful forest sanctuary, ideal for solo travellers and couples seeking a calm, nature-inspired escape.
Bask in the tranquillity of our 35 sqm Deluxe Room, featuring a king bed and an exclusive poolside terrace with a hammock, ideal for couples seeking a serene and intimate escape.
Perfect for couples or leisure travellers, this 35 sqm Deluxe Room features a king bed and private balcony. Enjoy coffee or tea, complimentary Wi-Fi, and a modern shower, all in a light-filled space designed for comfort and relaxation.
Photo out of - Gem Suite, 1 King Bed, Karura Forest View
Step into 72 sqm of refined luxury designed for ultimate comfort and serene forest views, ideal for couples, long-stay guests, and travellers seeking a spacious private retreat.
Access:
3 km / 1.86 mi
 Â
2 hrs
54 min walk / 40 min drive
Page out of
National Museum of Kenya
Museums
Access:
4.4 km / 2.7 mi
 Â
55 min walk / 15 min drive
Museum Hill
Museums
Access:
5 km / 3.11 mi
 Â
1 hrs walk / 12 min drive
Fairview Estate Limited
Other attractions
Access:
8 km / 4.97 mi
 Â
1 hrs
36 min walk / 25 min drive
One off Contemporary Art Gallery
Art and Culture
Access:
8 km / 4.97 mi
 Â
1 hrs
36 min walk / 25 min drive
Nairobi Gallery
Art and Culture
Access:
9 km / 5.6 mi
 Â
1 hrs
50 min walk / 25 min drive
Page out of
Karura Forest
Wood/forest
Access:
3.22 km / 2 mi
 Â
30 min walk / 10 min drive
Giraffe Center
National park
Access:
16.8 km / 10.4 mi
 Â
3 hrs
30 min walk / 40 min drive
Nairobi National Park
National park
Access:
21.5 km / 13.4 mi
 Â
4 hrs
30 min walk / 45 min drive
Page out of
The Village Market
Shopping centre/mall
Access:
2.5 km / 1.55 mi
 Â
30 min walk / 10 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
105 rooms
One room for people with reduced mobility
11 family rooms
6 connecting rooms
105 non-smoking rooms
9 floors
Languages spoken at the hotel
English
Chinese Mandarin
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Laundry / Valet Services
Pressing
Dry cleaning / Ironing
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Air Conditioning
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Pets
Pets allowed
Catering
3 Restaurants
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
7 Meeting rooms
Family
Services for children
Children''s TV Channels
Well-being
Infinity Pool
Outside
On site
Fitness Center
On site
Sauna room
Sports and leisure
Gym
On site
On site
Indoor parking
Private
105 parking spaces
Parking opened 24/7
Max Limited Height: 2.4 m
/
7.87 ft
Parking for a month
Parking for a week
Services & equipment
Intercom
Stairs
Valet parking
Vehicles
Motorcycle places
Truck parking
Bus parking
Security
Well-lit parking
Parking with security service
Extinguisher
Sprinkler
CO detection in car park
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Smoke extractors in car park
Accessibility
Elevators
Accessible parking
Page 1 out of 2, Restaurant 1 :
KAHANI
, Restaurant 2 :
ENCHANTE BISTRO
KAHANI
Photo out of - KAHANI
Meaning 'story', Kahani is a modern Indian restaurant located on the ground floor. Our menu takes you on a unique culinary journey that reimagines traditional Indian flavours with innovative techniques and presentations.
Meaning 'story', Kahani is a modern Indian restaurant located on the ground floor. Our menu takes you on a unique culinary journey that reimagines traditional Indian flavours with innovative techniques and presentations.
ENCHANTE BISTRO
Photo out of - ENCHANTE BISTRO
Casual Chic European Bistro, located on the 1st floor, is our all-day dining, featuring homemade, sharing style cuisines from South of France, Italian Riviera and Spain.
Casual Chic European Bistro, located on the 1st floor, is our all-day dining, featuring homemade, sharing style cuisines from South of France, Italian Riviera and Spain.
TROY
Photo out of - TROY
Troy Mediterranean brings the warmth of the Mediterranean to Nairobi. Contemporary mezze, handcrafted cocktails and live music pair with sweeping city views, creating a rooftop setting where every sunset becomes a memorable occasion.
Troy Mediterranean brings the warmth of the Mediterranean to Nairobi. Contemporary mezze, handcrafted cocktails and live music pair with sweeping city views, creating a rooftop setting where every sunset becomes a memorable occasion.
LA MER
Photo out of - LA MER
La Mer, located on the 4th floor, has a beautiful lounging pool and bar with signature cocktails and bites
Dive into luxury at Gem Forest Hotel's inviting pool, surrounded by Karura Forest. A serene escape harmonizing with modern indulgence, it's the perfect oasis for relaxation and refreshment.
Infinity Pool
Relax by the sparkling pool at Gem Forest Nairobi Hotel - MGallery Collection. Set amidst lush greenery, the infinity pool features sun loungers, umbrellas and a poolside bar with mesmerizing views of the Karura Forest.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Heated Pool
Overflowing pool
Chlorure treatment
At your disposal
Shower
Lifeguard
Access & Security
Lifeguard
Dimension
Pool Depth Min:
1.2 m /
3.94 ft
Pool Depth Max:
1.2 m /
3.94 ft
Dive into luxury at Gem Forest Hotel's inviting pool, surrounded by Karura Forest. A serene escape harmonizing with modern indulgence, it's the perfect oasis for relaxation and refreshment.
Fitness center
On site
Fitness equipment
Free weights
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Towels available
Wellness services and equipments
Sauna room
Stay active and energized during your stay with our well-equipped fitness center. Our state-of-the-art facilities and expert trainers will help you maintain your fitness routine while away from home.
Shanta Spa
Photo out of - Shanta Spa
Additional charge
Shanta Spa at Gem Forest Hotel Nairobi is a tranquil sanctuary inspired by gems and nature, offering personalised wellness experiences, facials, massages, nail services and signature treatments
Location
On site
Accessibility
Accessible service
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Other informations
Services
Spa Treatment
At your disposal
Towels available
Access & security
Reduced mobility Facilities
Wheelchair access
Shanta Spa at Gem Forest Hotel Nairobi is a tranquil sanctuary inspired by gems and nature, offering personalised wellness experiences, facials, massages, nail services and signature treatments
W. E. D. W. E. A.
Business
-
Confirmed reviews ALL
Services were excellent
Dear D. W.,
Thank you for your positive feedback. We are delighted to hear that you found our services excellent and your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 3.5/5
Dalie M.
Couples
-
Confirmed reviews ALL
An overall comfortable stay although we had problems with lighting in our room on the day we checked-in which couldn't be fixed until the next day. The next day they offered to move us to a different room instead, to which we obliged, but then later that day experienced issues with our door actually looking upon exiting. Upon trying to contact the reception, noone was on hand to pick up our call until the third try, which is poor for a five star hotel to be honest. This caused significant delays from us departing the hotel for our scheduled activity that day, whilst the hotel sent a handyman to come and fix the lock on the door. It was also quite concerning because we realised the issue with the door by chance as we had to return to get something we'd forgotten and realised the door hadn't locked. We also experienced poor service at the pool side, with no cushions or towels available and no member of staff present for up to 20 mins. When someone finally showed up, they informed that the cushioning for the beach chairs and towels would arrive soon. The beach chair issue was sorted after another 15 odd minutes and the towels arrived after we were leaving the pool area after having been there for an hour. I found the overall experience left a lot to be desired as a result and have to say I was expecting a much better experience, especially for a hotel that is advertised as being a five star boutique hotel. On the bright side, the aesthetics in the room were beautiful.
Dear Our Valued Guest,
Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed the aesthetics of your room and found your overall stay comfortable, but we are genuinely sorry that several service and maintenance issues fell short of the experience we aim to provide.
We sincerely apologise for the inconvenience caused by the lighting issue, the subsequent problem with the door lock, and the delays this caused to your plans. We fully appreciate how concerning it must have been to discover that your door had not properly locked, and we understand your frustration at having difficulty reaching reception promptly. This is certainly not the level of responsiveness our guests should expect from us.
We are equally sorry to hear about your experience at the pool, particularly the delays in receiving the cushions and towels and the lack of staff assistance when you first arrived. Your comments have been shared with the relevant teams so that these areas can be reviewed and addressed.
We truly value your feedback, as it highlights areas where we need to improve both our communication and service delivery. We hope to have the opportunity to welcome you again and provide you with the seamless and attentive experience you originally expected from us.
Regards,
Fredrick Rugut,
Duty Manager,
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Makwena P.
Friends
-
Confirmed reviews ALL
Troy restaurant has an amazing ambiance and views . The food was delicious and the cocktails are were so good đ.
Dear Makwena P.,
Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed the comfort of our beds, the ambiance at Troy restaurant, and the quality of our food and cocktails. Your feedback inspires us to continue providing excellent service.
Goodbye and best wishes,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 0.5/5
Yetunde S. H.
Friends
-
Confirmed reviews ALL
The room wasnât clean for the two day stay, I couldnât even eat dinner once itâs passed 10pm, I even went to the roof top restaurant to eat, I sat there for over 30mins, nobody attended to me, I had to leave and order food online. Apart from the reception service, all other services was poor. I donât think I would come back again.
Dear Yetunde S. H.,
Thank you for sharing your experience with us. I sincerely apologize for the cleanliness issues you encountered during your stay and for the lack of timely service at our rooftop restaurant. We value your feedback and will ensure it is addressed with our team to enhance our guest experience. It is our goal to provide the highest standards of service, and I regret that we fell short in your case.
Thank you for bringing these matters to our attention.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 3.5/5
Keith M.
Business
-
Confirmed reviews ALL
Very vlean, service was good, restaurant was nice, all around atmosphere and experience was good.
Dear Keith M.,
Thank you for your feedback. We are pleased to hear that you enjoyed the cleanliness, service, and atmosphere of our hotel. Your comments are appreciated, and we hope to welcome you back for an even better experience in the future.
Best regards,
Catherine Kirimi
Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Dear D. W.,
Thank you for your positive feedback. We are delighted to hear that you found our services excellent and your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 3.5/5
Dalie M.
Couples
-
Confirmed reviews ALL
An overall comfortable stay although we had problems with lighting in our room on the day we checked-in which couldn't be fixed until the next day. The next day they offered to move us to a different room instead, to which we obliged, but then later that day experienced issues with our door actually looking upon exiting. Upon trying to contact the reception, noone was on hand to pick up our call until the third try, which is poor for a five star hotel to be honest. This caused significant delays from us departing the hotel for our scheduled activity that day, whilst the hotel sent a handyman to come and fix the lock on the door. It was also quite concerning because we realised the issue with the door by chance as we had to return to get something we'd forgotten and realised the door hadn't locked. We also experienced poor service at the pool side, with no cushions or towels available and no member of staff present for up to 20 mins. When someone finally showed up, they informed that the cushioning for the beach chairs and towels would arrive soon. The beach chair issue was sorted after another 15 odd minutes and the towels arrived after we were leaving the pool area after having been there for an hour. I found the overall experience left a lot to be desired as a result and have to say I was expecting a much better experience, especially for a hotel that is advertised as being a five star boutique hotel. On the bright side, the aesthetics in the room were beautiful.
Dear Our Valued Guest,
Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed the aesthetics of your room and found your overall stay comfortable, but we are genuinely sorry that several service and maintenance issues fell short of the experience we aim to provide.
We sincerely apologise for the inconvenience caused by the lighting issue, the subsequent problem with the door lock, and the delays this caused to your plans. We fully appreciate how concerning it must have been to discover that your door had not properly locked, and we understand your frustration at having difficulty reaching reception promptly. This is certainly not the level of responsiveness our guests should expect from us.
We are equally sorry to hear about your experience at the pool, particularly the delays in receiving the cushions and towels and the lack of staff assistance when you first arrived. Your comments have been shared with the relevant teams so that these areas can be reviewed and addressed.
We truly value your feedback, as it highlights areas where we need to improve both our communication and service delivery. We hope to have the opportunity to welcome you again and provide you with the seamless and attentive experience you originally expected from us.
Regards,
Fredrick Rugut,
Duty Manager,
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Makwena P.
Friends
-
Confirmed reviews ALL
Troy restaurant has an amazing ambiance and views . The food was delicious and the cocktails are were so good đ.
Dear Makwena P.,
Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that you enjoyed the comfort of our beds, the ambiance at Troy restaurant, and the quality of our food and cocktails. Your feedback inspires us to continue providing excellent service.
Goodbye and best wishes,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 0.5/5
Yetunde S. H.
Friends
-
Confirmed reviews ALL
The room wasnât clean for the two day stay, I couldnât even eat dinner once itâs passed 10pm, I even went to the roof top restaurant to eat, I sat there for over 30mins, nobody attended to me, I had to leave and order food online. Apart from the reception service, all other services was poor. I donât think I would come back again.
Dear Yetunde S. H.,
Thank you for sharing your experience with us. I sincerely apologize for the cleanliness issues you encountered during your stay and for the lack of timely service at our rooftop restaurant. We value your feedback and will ensure it is addressed with our team to enhance our guest experience. It is our goal to provide the highest standards of service, and I regret that we fell short in your case.
Thank you for bringing these matters to our attention.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 3.5/5
Keith M.
Business
-
Confirmed reviews ALL
Very vlean, service was good, restaurant was nice, all around atmosphere and experience was good.
Dear Keith M.,
Thank you for your feedback. We are pleased to hear that you enjoyed the cleanliness, service, and atmosphere of our hotel. Your comments are appreciated, and we hope to welcome you back for an even better experience in the future.
Best regards,
Catherine Kirimi
Front Office Manager
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Immaculate M. M.
Friends
-
Confirmed reviews ALL
Oh my sweet Gem forest,I love you with all my heart .You upgraded my room,the staff were kind especially Daudi and Brian..
I had so much fun on my birthday staycation..
You filled my heart with so much joy and I am grateful ..
oh I took beautiful pictures,the food was yummy,the vibes were Immaculate...
Thank you Thank you Thank you .
Dear Immaculate M. M.,
Thank you for your heartfelt review. We are delighted to learn that you enjoyed your birthday staycation and appreciated the kindness of our staff, particularly Daudi and Brian. It brings us immense joy to know that our services and culinary offerings contributed positively to your experience. Your kind words inspire us to continue providing exceptional hospitality. We look forward to welcoming you back for another memorable stay.
Warm regards,
Catherine Kirimi
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
B. P. B. J.
Business
-
Confirmed reviews ALL
My hotel stay was great.
Small things were present: There was a challenge with the UNICEF discount, which wasn't automatically included in the bill, even with the registration discount code. This was resolved at reception, so it's ok. The fridge wasn't very cold, so the bottles of water in the room were warm. Not a big deal. The reading light was stuck on for an evening because the switches near the bed were pretty confusingly labeled. Not much space for my clothes because the dresser/organiser wasn't very big.
For the workshop itself, there were significant challenges, but staff helped to address them.
The conference room wasn't the appropriate size for our workshop, but the administration really tried to be accommodating to our needs. The AV setup was hard to manage to fit our needs, as we had to tether someone's computer using a short adapter to have online participants' audio come through. The rolling screen was a little small for the room size also. The multi-plugs weren't automatically supplied, so we had to keep asking for them each time we moved rooms. The presidential suite had card-access challenges, as the elevator only worked for the special 6th-floor cards for security purposes. All of this said, the staff adapted well to these challenges, and I appreciate that. Thanks!
Dear B. P. B. J.,
Thank you for taking the time to share your feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are pleased to hear that you enjoyed your overall experience and that our staff provided assistance during your workshop.
We sincerely apologize for the inconvenience you encountered with the UNICEF discount and appreciate your understanding as our reception team resolved the issue. Your comments regarding the refrigerator temperature, the labeling of the reading light switches, and the limited space in the dresser have been duly noted, as we strive to enhance guest comfort and convenience.
We also acknowledge the challenges faced during your workshop, including the conference room size and AV setup. While we aim to accommodate our guests' needs, we appreciate your patience and understanding in these matters. Your feedback regarding the multi-plugs and card access for the presidential suite is valuable, and we will take it into consideration for future improvements.
Thank you once again for your insights, and we hope to welcome you back in the future.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 2.5/5
Petra K.
Business
-
Confirmed reviews ALL
This hotel claims to be 5-star, but the level of service and security was unacceptable. On several evenings, including late at night, unidentified men without hotel uniforms or name badges knocked on my door. Once it was apparently an electrician who had the wrong room; on other occasions, I was told it was room service I had never ordered.
Even worse, the phone in my room did not work, so at midnight I had to go to reception in person to report the situation. The staff acted as if they knew nothing about it and showed little concern. There was a persistent sewage smell in the room, which made the stay extremely unpleasant. Since the windows cannot be opened, there was no way to properly ventilate the room or get rid of the smell.
These are simply not conditions or standards you would expect from a 5-star hotel.
Dear Petra K.,
Thank you for taking the time to share your feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. I sincerely regret to learn that the experience did not meet your expectations, particularly concerning the security and service levels.
Your comments regarding the unidentified individuals at your door are concerning. We take guest security seriously and will review our protocols to ensure clarity in communication and staff identification. I apologize for the inconvenience caused by the non-functional phone in your room, which should not have hindered your ability to communicate with our reception team. Additionally, I regret to hear about the unpleasant odor in your room; this is not reflective of our standards. We appreciate your feedback, as it allows us to address and improve upon these areas.
We value your patronage and hope you might reconsider us for future visits, as we strive to enhance our guest experience continuously.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Dawn M. L.
Families
-
Confirmed reviews ALL
Wow wow wow!!!!
I had the most amazing stay at Gem Forest. Every single member of staff was so welcoming and kind. The decor is incredible, so stylish and thought out. Such a cohesive and relaxing environment. Thatâs what you call a real holiday! The room was so comfortable with everything placed superbly, extremely quiet with black out curtains. I slept so well.
Thank you!!!!
Dear Dawn M. L.,
Thank you for your generous feedback regarding your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that our team made you feel welcomed and that you appreciated the stylish decor and comfortable accommodations. It is our goal to provide a cohesive and relaxing environment for all our guests, and we are thrilled that you experienced just that during your stay. Your positive comments inspire us to maintain our high standards of service.
We look forward to welcoming you back in the future.
Best regards,
Catherine Kirimi
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Bram V.
Couples
-
Confirmed reviews ALL
Loved our stay at the Gem Forest hotel. The staff was super friendly and made us feel very welcome. The hotel truly lived up to our expectations. We had an issue with the AC during 1 night but the staff sorted that matter well. Would absolutely stay again
Dear Bram V.,
Thank you for taking the time to share your positive experience at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to hear that you enjoyed our location and the attentive service provided by our staff. It is gratifying to know that any issues encountered were addressed effectively. We look forward to welcoming you back for another memorable stay in the future.
Best regards,
Catherine Kirimi.
Front office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Alka B.
Families
-
Confirmed reviews ALL
Comfortable stay with good service n friendly staff
Dear Our Valued Guest,
Thank you for your kind words regarding your comfortable stay and our friendly staff. We are delighted to hear that our service met your expectations and contributed to an enjoyable experience. We look forward to welcoming you back in the future.
Best regards,
Fredrick Rugut,
Duty Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Ashvin P.
Couples
-
Confirmed reviews ALL
All staff great and facilities like the rooftop lounge / Sauna / Swimming pool / lovely Spa and wellness centre and a modern hi-tech kitted gym - what else do you need !! Ahh yes the location is great near Village Market
Dear Our Valued Guest,
Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities and the outstanding service provided by our staff. We appreciate your recognition of our prime location and look forward to welcoming you back soon.
Goodbye,
Fredrick Rugut,
Duty Manager.
Gem Forest Hotel Nairobi - MGallery Collection.
Customer review rating 5.0/5
Rikke K. H.
Business
-
Confirmed reviews ALL
I only had a one night (business) stay, so sadly I did not get to experience the many great facilities. But the rooms are nice, the staff extremely friendly, the breakfast really great. Beautiful location in green surroundings.
Dear Rikke K. H.,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our friendly staff and enjoyed the breakfast. It is our aim to provide a comfortable experience, and we hope you will visit us again to explore our facilities further.
Best regards,
Fredrick Rugut.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.0/5
Lynda M.
Friends
-
Confirmed reviews ALL
Customer service was great. So were hotel amenities.
Dear Lynda M.,
Thank you for your kind words regarding our customer service and hotel amenities. It is gratifying to know that your experience was enjoyable. We look forward to welcoming you back in the future for another exceptional stay.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Cecilia M.
Couples
-
Confirmed reviews ALL
Enjoyed everything đŻhowever improve on safety at the sauna glass door I got injured badly on my big left toe when opening the door or you put a caution
Dear Cecilia M.,
Thank you for your positive feedback regarding your stay. I am sorry to hear about your injury at the sauna glass door. Your safety is of utmost importance, and we appreciate your suggestion for improvement. We will take your comments into consideration.
Goodbye and best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Myriam S.
Business
-
Confirmed reviews ALL
The rooms were clean, staff very friendly, helpful, and extremely polite. Food excellent esp the butter chicken. The restaurant manger is Ana jng. She catered to all our needs and went the extra mile. Will recommend this hotel to everyone.
Dear Myriam S.,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our clean accommodations, attentive staff, and particularly the butter chicken. Your kind words about Ana will certainly be shared with her. We appreciate your recommendation and hope to welcome you back soon.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Charles N.
Couples
-
Confirmed reviews ALL
Very smooth, strange my best area was the Gym.
Dear Charles N.,
Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you enjoyed your time with us and that the gym stood out as a highlight. We look forward to welcoming you back for another exceptional stay.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 4.5/5
Gitaka P.
Couples
-
Confirmed reviews ALL
Amazing stay and great reception. The staff were very friendly and very ready to help. There was an issue with the air-conditioning controller in the room but they had a workaround that worked.
Dear Gitaka P.,
Thank you for your kind words regarding your stay. We are delighted to hear that you appreciated our friendly staff and their willingness to assist you. We continuously strive to ensure our guests have a comfortable experience, and we appreciate your understanding regarding the air-conditioning issue.
Best regards,
Catherine Kirimi.
Front Office Manager.
Gem Forest Hotel Nairobi - MGallery Collection
Customer review rating 5.0/5
Habib V.
Business
-
Confirmed reviews ALL
Best service, very friendly staff, comfortable room, delicious Indian food and all needed facilities!
Dear Our Esteemed Guests,
Thank you for sharing your wonderful feedback. Weâre delighted to hear that you enjoyed your stay and appreciated our friendly service, comfortable rooms, delicious Indian cuisine, and facilities.
Your kind words mean a great deal to our team, and we look forward to welcoming you back to Gem Forest Hotel Nairobi â MGallery Collection for another memorable stay.
Warm regards,
Fredrick Rugut,
Duty Manager.
The Gem Forest Hotel Nairobi Team
Customer review rating 3.0/5
Christopher J.
Solo
-
Confirmed reviews ALL
Location is good but the overall environment is below other 4 star hotels. I was approached by outsiders in an inappropriate way in the restaurant on the 8th floor, and felt the need to leave the restaurant. There was confusion about my bill at checkout. I had two good experiences previously, but won't be back after this one.
Dear Our Esteemed Guest,
Thank you for taking the time to share your feedback with us, and for having stayed with us on previous occasions. We are genuinely sorry that your most recent experience did not meet the standard you had come to expect from Gem Forest Hotel.
We are particularly concerned to hear about your experience in our 8th-floor restaurant. The comfort and security of our guests are extremely important to us, and we regret that you felt uncomfortable enough to leave the restaurant. We are reviewing this matter with the relevant teams to better understand what occurred and ensure appropriate measures are in place.
We also apologise for the confusion regarding your bill at checkout. We understand how frustrating this can be, particularly at the end of a stay, and we will review the circumstances with our Front Office team.
We truly value the trust you placed in us during your previous visits, which makes it especially disappointing to know that we fell short on this occasion. We hope you might reconsider your decision to stay with us in the future and allow us the opportunity to restore your confidence in our hotel.
Kind regards,
Fredrick Rugut,
The Management Team
Gem Forest Hotel Nairobi â MGallery Collection
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Frequently asked questions
Gem Forest Hotel Nairobi - MGallery Collection is located on Limuru Road in the diplomatic district, at the edge of Karura Forest. We are approximately 3 km from Uhuru Highway and offer on-site indoor parking. You can reach several attractions on foot, including:
The Village Market - 30 minutes
Karura Forest - 30 minutes
National Museum of Kenya - 55 minutes
Gem Forest Hotel Nairobi - MGallery Collection offers various accommodations including Superior Rooms with 1 King Bed or 2 Single Beds and Deluxe Rooms with 1 King Bed. For more luxury, we provide the Junior Suite, Gem Suite, and Emerald Forest Suite, all featuring 1 King Bed. We offer options with city or Karura Forest views, as well as family rooms and business-friendly spaces.
Gem Forest Hotel Nairobi - MGallery Collection provides high speed Wi-Fi, on-site parking, and a breakfast buffet for an additional fee. Our amenities include:
Family rooms, business desks, and wheelchair accessibility
Air conditioning, satellite TV, and a heated infinity pool
Shanta Spa and fitness center for an additional fee
Troy: 04:00 PM-12:00 AM (weekdays), 12:00 PM-12:00 AM (weekends)
We provide a breakfast buffet for an additional fee, room service, and children's, halal, gluten-free, and vegetarian menus.
At Gem Forest Hotel Nairobi - MGallery Collection, check-in is from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Gem Forest Hotel Nairobi - MGallery Collection regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Gem Forest Hotel Nairobi - MGallery Collection using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Gem Forest Hotel Nairobi - MGallery Collection, pets are not allowed.
Gem Forest Hotel Nairobi - MGallery Collection features seven meeting rooms for your business needs. Our largest space covers 162 sqm and can accommodate up to 160 guests in a theater-style seating arrangement.
Gem Forest Hotel Nairobi - MGallery Collection can host your events with seven meeting rooms and a banquet capacity for up to 112 guests. Our largest space offers 162 sqm of flexible area, suitable for various gatherings and celebrations.
Gem Forest Hotel Nairobi - MGallery Collection is a wheelchair accessible hotel featuring one room for people with reduced mobility and accessible bathrooms. We provide elevators and accessible parking spaces for your convenience. Our restaurants and Shanta Spa also offer accessible service, and you may contact us to personalize your stay.
Yes, Gem Forest Hotel Nairobi - MGallery Collection allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Gem Forest Hotel Nairobi - MGallery Collection, you can reach several local attractions on foot:
The Village Market - 30 minutes
Karura Forest - 30 minutes
National Museum of Kenya - 55 minutes
Shanta Spa at Gem Forest Hotel Nairobi - MGallery Collection offers heritage-inspired therapies and professional massage treatments. Our wellness facilities include a sauna room and a heated infinity pool for your relaxation. These services are available for an additional fee.
Gem Forest Hotel Nairobi - MGallery Collection features Troy, a Mediterranean mezze and rooftop bar on the 8th floor. It offers mesmerizing views of the Nairobi skyline and Karura Forest. Troy is open Monday to Thursday from 04:00 PM to 12:00 AM, and from 12:00 PM to 12:00 AM from Friday to Sunday.
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