Gem Forest Hotel Nairobi - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 366 reviews

Best price
guarantee
Gem Forest Hotel Nairobi - MGallery Collection - Image 1
Gem Forest Hotel Nairobi - MGallery Collection - Image 2
Gem Forest Hotel Nairobi - MGallery Collection - Image 3
Gem Forest Hotel Nairobi - MGallery Collection - Image 4
Limuru Road, 1250, 00621 Nairobi, Kenya

Description

Hotel extras

  • Central Location in Nairobi, Kenya

  • Mesmerizing Views of the Karura Forest & Nairobi

  • Designer Rooms & Suites with Luxury Amenities

  • Signature Spa with Wellness Therapies

  • 4 Restaurants & Bars, including a Rooftop Bar, pool bar and heated pool

Our accommodation(s)

Hotel location

Gem Forest Hotel Nairobi - MGallery Collection

Limuru Road, 1250
00621 Nairobi
Kenya

GPS:-1.23515, 36.80542

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  366 reviews

Customer review rating 4.5/5

Ex R. R. Business - Confirmed reviews ALL

Excellent

Dear R., Thank you for sharing your positive feedback following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to know that you had a comfortable and enjoyable experience, and that you appreciated our location, professional team, and overall service. Your high ratings across key areas such as accommodation, cleanliness, WiFi, and value for money are truly encouraging and reflect the standards we strive to maintain. It is especially rewarding to hear that you found our team to be consistently professional and attentive. Even without mentioning individuals by name, your recognition of their collective effort means a great deal to us, and we will be sure to share your kind words with the entire team. We also appreciate your positive feedback on our breakfast offering and our commitment to sustainability, as these are important aspects of the guest experience that we continuously aim to enhance. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back in the near future and perhaps introducing you to the benefits of ALL – Accor Live Limitless on your next visit. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 3.0/5

Loic M. Business - Confirmed reviews ALL

The hotel is not recognizing the loyalty member , I was not expected and the welcome was terrible Accor do not like Loyalty Member Marriott BONVOY like and support so much Member's

Dear Loic, Thank you for taking the time to share your feedback following your stay at Gem Forest Hotel Nairobi - MGallery Collection. We sincerely regret that your experience did not meet expectations, particularly as a valued Diamond member of ALL – Accor Live Limitless. Please accept our apologies for the shortcomings you encountered during your arrival and throughout your stay. Your comments regarding the welcome experience, the delay in room readiness, and the lack of recognition of your loyalty status are taken very seriously. This is not reflective of the level of service we aim to provide—especially to our most valued guests—and we fully understand how disappointing this must have been. We also note your concerns regarding breakfast quality, WiFi performance, cleanliness, and overall value for money. These are critical aspects of the guest experience, and your feedback highlights areas where we must improve immediately. Please be assured that this has been shared with the relevant department heads for urgent review and corrective action. Regarding your comparison with Marriott Bonvoy, we respect your perspective and recognize the importance of consistently delivering meaningful benefits and recognition to our loyalty members. Your feedback reinforces the need for us to better align our service delivery with the expectations associated with Diamond status. We would greatly appreciate the opportunity to restore your confidence in us. Should you be open to it, we invite you to contact us directly so we may personally follow up and ensure your next stay reflects the high standards we are committed to. Thank you once again for your candid feedback. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 5.0/5

Ikechukwu S. A. Solo - Confirmed reviews ALL

I had a wonderful stay at Gem Forest Hotel Nairobi, where the entire team esp Alice from customer service was exceptionally helpful with detailed information about the spa and amenities, and Morris from concierge made my first day seamless with his warm and attentive assistance.

Dear Ikechukwu, Thank you for sharing such an outstanding review following your recent stay at Gem Forest Hotel Nairobi - MGallery Collection. We are truly delighted to learn that you had a wonderful and comfortable experience with us, and that every aspect of your stay—from arrival to departure—met your expectations at the highest level. Your perfect scores across all categories, including accommodation, cleanliness, WiFi, and value for money, are greatly appreciated and serve as a strong testament to our team’s commitment to excellence. It is especially rewarding to see our team members personally recognized. Your kind mention of Alice from Customer Service for her detailed guidance, as well as Morris from Concierge for ensuring a seamless and welcoming first day, will certainly be shared with them. Such acknowledgements are incredibly motivating and reinforce the level of personalized service we strive to deliver. We are also pleased that our efforts toward sustainability resonated positively with you. This remains a key focus for us, and your recognition encourages us to continue strengthening these initiatives. Thank you once again for your recommendation and for choosing to stay with us. We truly value your loyalty as a member of ALL – Accor Live Limitless, and we look forward to welcoming you back for another exceptional experience in the near future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 5.0/5

Vimbai M. Business - Confirmed reviews ALL

Despite the issues I faced, my issue was resolved in a very professional and fair way.

Dear Vimbai, Thank you for taking the time to share your detailed and thoughtful feedback following your stay at Gem Forest Hotel Nairobi - MGallery Collection. We are delighted to know that you found the hotel to be cozy, spotless, and comfortable, and that your overall experience was worthy of a perfect score. It is especially meaningful to hear that, despite the challenges you initially encountered, our team was able to resolve the matter in a professional and fair manner. Delivering effective service recovery is a key part of our commitment to guest satisfaction, and your recognition means a great deal to us. Your kind words about our team are truly appreciated. We are particularly pleased to hear your praise for our Front Office Manager, as well as our chefs, including the Kahani Chef who personally came to see you off. Such genuine and attentive gestures are what we aim to provide, and your feedback will certainly be shared with them—they will be incredibly encouraged by your recognition. We also value your positive comments on our cleanliness, dining experiences, concierge service, and sustainability initiatives. It is wonderful to know that our efforts in these areas contributed positively to your stay. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for another seamless and enjoyable experience in the near future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Customer review rating 5.0/5

Mahlet W. Business - Confirmed reviews ALL

Nice food excellent service from the restaurant staff and the other staff, beautiful ambience and nice rooms

Dear Mahlet, Thank you for your wonderful review and for awarding us a perfect score following your stay at Gem Forest Hotel Nairobi - MGallery Collection. We are truly delighted to hear that you had such a comfortable and enjoyable experience with us. Your kind comments about the quality of the food, the excellent service from both our restaurant and hotel teams, as well as the ambience and rooms, are greatly appreciated. It is always rewarding to know that our efforts across all areas of the guest experience have made a positive impression. Your perfect ratings across all categories—from arrival and accommodation to cleanliness, WiFi, and value for money—are a great encouragement to our entire team. As a valued member of ALL – Accor Live Limitless, we also sincerely thank you for your loyalty and your strong recommendation of both our hotel and the programme. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Robert Munialo, Assistant Front Office Manager, Gem Forest Hotel Nairobi - MGallery Collection

Other web-users rate our hotel

  • 100 reviews 9.3/10 Location
  • 215 reviews 8.9/10 Room
  • 425 reviews 9.3/10 Service
  • 5 reviews 8.1/10 WiFi
  • 184 reviews 9.9/10 Vibe
  • 105 reviews 9.5/10 Amenities
  • 64 reviews 8.6/10 Cleanliness
  • 56 reviews 9.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Nairobi