Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 290 reviews

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Mercure Nairobi Upper Hill - Image 1
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Longonot Road Upper Hill, Upper Hill, PO Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Telephone
Fax +254 719 096000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  290 reviews

Customer review rating 5.0/5

Daniel K. K. Business - Confirmed reviews ALL

Mercure is a great hotel. I spent about 4 days there and it was a nice time.

Dear Daniel, Thank you for choosing to stay with us again at Mercure Hotel Nairobi Upperhill. We are delighted to know that you enjoyed another pleasant stay and experienced a seamless arrival. Your appreciation of our cleanliness standards is truly valued, as our team is committed to maintaining the highest level of comfort for our guests. We are also grateful for your kind recognition of Robinson’s excellent service, which we will gladly share with him. Most importantly, we sincerely appreciate your continued trust and look forward to welcoming you back for another exceptional stay. Kind Regards, Ken Musili General Manager.

Customer review rating 4.0/5

Wani T. L. L. Business - Confirmed reviews ALL

Attentive and resourceful service. Amazing staff, from the reception desk, room cleaning staff, to the room service staff. My only complaint is that the beef lasagna could be better.

Dear Wani T. L. L., Thank you for taking the time to share your detailed feedback following your stay at Mercure Hotel Nairobi Upperhill. We are truly honored by your kind words describing our service as the “Gold Standard of hospitality.” It is especially rewarding to know that our reception team, housekeeping colleagues, and room service staff all contributed positively to your experience. Your recognition of their attentive and resourceful service is sincerely appreciated, and we will be delighted to share your compliments with the entire team. At the same time, we value your constructive feedback. Please accept our apologies regarding the beef lasagna not meeting your expectations and the inconvenience caused by the mini fridge not functioning properly. Your feedback has been shared with our culinary and maintenance teams to ensure immediate review and improvement. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back and providing an even more seamless experience. Kind Regards, Ken Musili, General Manager

Customer review rating 4.5/5

Mwamvua J. M. Business - Confirmed reviews ALL

Was cool . Good service.

Dear Mwamvua, Thank you for your wonderful review. We are delighted to hear that you enjoyed our beautiful and comfortable rooms. It is especially gratifying to know that our team, both friendly and professional, made such a positive impression on you. We truly appreciate your kind words, and we will be sure to share your compliments with the entire team. We look forward to welcoming you back for another excellent experience. Kind Regards, Ken Musili General Manager

Customer review rating 4.5/5

Sara F. L. Couples - Confirmed reviews ALL

George from reception was very helpful and kind.

Dear Sara F. L., Thank you for sharing your feedback. We’re pleased to hear that George from reception was helpful and kind, and that you found your stay comfortable overall. We apologize for the inconvenience caused by the Wi-Fi not working reliably in certain areas, such as the bathroom and the pool. Your comments have been noted and will be shared with our technical team for improvement. We appreciate you taking the time to let us know about your experience and hope to welcome you back again in the future. Kind Regards, Ken Musili, General Manager

Customer review rating 4.0/5

Hesham M. Y. Business - Confirmed reviews ALL

overall acceptable, but windows are leaking air and noise. food was quite expensive compared to Canada.

Dear Hesham M. Y., Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience. We regret that the windows allowed air and noise into the room and that this affected your comfort. Your comments have been noted and will be shared with our maintenance team for review. We also understand your concerns regarding food pricing and the early check-in fee, and we appreciate your perspective, especially in comparison to your experiences in Canada. Thank you as well for your overall balanced assessment. Your feedback is valuable and helps us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide a smoother and more comfortable stay. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 49 reviews 8.2/10 Location
  • 108 reviews 9.3/10 Room
  • 206 reviews 9.4/10 Service
  • 6 reviews 8.3/10 WiFi
  • 41 reviews 9.3/10 Comfort
  • 40 reviews 9.1/10 Cleanliness
  • 29 reviews 8/10 Breakfast
  • 21 reviews 5.4/10 Value

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