Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 346 reviews

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Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  346 reviews

Customer review rating 5.0/5

Gabriel D. O. E. Business - Confirmed reviews ALL

Dear Gabriel, Thank you very much for your wonderful and encouraging feedback. We are delighted to hear that you found our team kind, motivated, and eager to assist throughout your stay. Knowing that everyone you met contributed positively to your experience is truly rewarding. We are also pleased that you were impressed by our hygiene and cleanliness. Your recognition and kind words are a great motivation for the entire team to continue maintaining high standards of service and hospitality. Thank you as well for your valuable suggestion regarding marketing. We will certainly take your feedback into consideration as we look for ways to reach more guests and families, particularly those visiting Nairobi for leisure and family outings. We sincerely appreciate your support and confidence in us, and we look forward to welcoming you and your family for many more memorable stays. Kind Regards, Ken Musili, General Manager

Customer review rating 5.0/5

Raphael O. S. Business - Confirmed reviews ALL

Dear Raphael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and were pleased with the service provided by our team. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful that you chose to stay with us. Your positive feedback is a wonderful encouragement to our team. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Johnbosco B. Business - Confirmed reviews ALL

Dear Johnbosco, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the quality of our rooms, meals, and service, and that you found our environment pleasant and welcoming. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We are pleased to know that you had such a positive experience with us. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional and memorable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Ricky A. Solo - Confirmed reviews ALL

Dear Ricky, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you found your room both cozy and spacious, and that its cleanliness and comfort allowed you to enjoy a restful stay. As a valued ALL Accor Gold member, we sincerely appreciate your continued loyalty and trust in our hotel. Your satisfaction is important to us, and we are pleased to know that we were able to provide you with a comfortable experience. We look forward to welcoming you back for another relaxing and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Deus M. Business - Confirmed reviews ALL

Dear Deus, Thank you for your kind and encouraging feedback. We are delighted to hear that you enjoyed the warm and welcoming atmosphere, as well as the level of customer care provided by our team. Your positive feedback is greatly appreciated and will be shared with our staff as recognition of their continued commitment to providing attentive and friendly service. Feedback such as yours motivates us to maintain and further improve the standards we strive to deliver to every guest. Thank you once again for your support and for taking the time to share your experience. We look forward to welcoming you back and providing you with another exceptional stay. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 51 reviews 8.6/10 Location
  • 119 reviews 9.2/10 Room
  • 233 reviews 9.5/10 Service
  • 47 reviews 9.7/10 Comfort
  • 45 reviews 9.3/10 Cleanliness
  • 34 reviews 7.9/10 Breakfast
  • 7 reviews 10/10 Wellness Area

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