Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 295 reviews

Mercure Nairobi Upper Hill - Image 1
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Description

Hotel extras

  • Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  295 reviews

Customer review rating 4.5/5

Moses D. M. D. Business - Confirmed reviews ALL

My experience staying in the hotel was that your services and hospitality are very good.

Customer review rating 4.0/5

Joyce D. Business - Confirmed reviews ALL

The staff was amazing, the room comfortable, food very nice. A special thanks to the breakfast chef and Joanina from reception! The one weird thing is to have to go to the Pullman for breakfast, gym and swimming pool.

Dear Joyce D., Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that you found our staff amazing, your room comfortable, and the food very nice. Your special recognition of our breakfast chef and Joanina at reception is sincerely appreciated, we will gladly pass along your kind compliments to them. We also appreciate your feedback regarding accessing breakfast, the gym, and the swimming pool at Pullman. We understand that this arrangement may feel a bit unusual, and we thank you for your understanding. Your feedback is important to us as we continuously look for ways to enhance our guests’ experience. Most importantly, thank you for your continued loyalty as a Silver Member. Your trust and support mean so much to us and we truly value your preference for our hotel. We look forward to welcoming you back for another enjoyable stay very soon. Kind Regards, Ken Musili General Manager

Customer review rating 3.5/5

Justin J. O. Business - Confirmed reviews ALL

Good hospitality

Customer review rating 4.0/5

Yahaya H. K. S. Business - Confirmed reviews ALL

satisfied

Customer review rating 4.0/5

Kudzai M. Business - Confirmed reviews ALL

spacious, modern furniture, good food, good gym, great service.

Dear Kudzai M., Thank you very much for highlighting the spacious rooms, modern furniture, good food, well-equipped gym, and the great service you experienced during your stay. We truly appreciate your positive comments. At the same time, please accept our sincere apologies for the unpleasant experience you encountered upon arrival and with our concierge service. This is certainly not reflective of the standard we strive to deliver. Your feedback has been shared with the relevant team to ensure immediate improvement and to prevent a recurrence. We value your comments and hope to have the opportunity to welcome you back for a seamless experience from arrival to departure. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 50 reviews 7.6/10 Location
  • 109 reviews 9/10 Room
  • 222 reviews 9.5/10 Service
  • 5 reviews 9.1/10 WiFi
  • 41 reviews 9.3/10 Comfort
  • 41 reviews 9.2/10 Cleanliness
  • 28 reviews 8/10 Breakfast
  • 24 reviews 4.5/10 Value

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