Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 314 reviews

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Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  314 reviews

Customer review rating 5.0/5

Innocent O. Solo - Confirmed reviews ALL

Very satisfied

Dear Innocent, Thank you for your wonderful feedback. We are delighted to hear that you had a very satisfying and comfortable stay with us. We truly appreciate your kind words and look forward to welcoming you back again soon for another enjoyable experience. Kind Regards, Ken Musili, General Manager

Customer review rating 5.0/5

Emmanuel N. Business - Confirmed reviews ALL

Mercure Nairobi Upper Hill is more than just a hotel. It's a home away from home. Coming from Botswana 🇧🇼, I felt love the first day I checked in this hotel. Amazing people,good food, and their African Mixed tea ☕. This place is a go-to place whether you are on a business trip, family or just being there to clear up your head.

Dear Emmanuel, Thank you for your wonderful review and for choosing Mercure Nairobi Upper Hill during your visit from Botswana. We are delighted to know that you felt at home from the moment you arrived and enjoyed our hospitality, food, African mixed tea, and comfortable rooms. Your kind words about our security team, reception staff, and breakfast service mean a lot to us. We will be sure to share your compliments with the team, especially the lady at the breakfast area who made your mornings special with her warm smile and welcome. Thank you for recognizing our efforts. We look forward to welcoming you back for another memorable stay. Warm Regards, Ken Musili, General Manager.

Customer review rating 4.0/5

Sinforosa M. B. Business - Confirmed reviews ALL

Had a good experience, service was good, respectful and very welcoming people, i hightly recommend.

Dear Sinforosa M. B., Thank you for your wonderful review and recommendation. We are delighted to hear that you had a good experience with us and that you found our team welcoming, respectful, and attentive throughout your stay. We especially appreciate your kind recognition of our housekeeping lady for her respectful and considerate service. Your compliments mean a lot and will certainly be shared with her and the entire team. It was a pleasure hosting you, and we look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Vyhonah N. N. Business - Confirmed reviews ALL

I was served by Fred and Isaac and both were really nice ,respectable and friendly . I enjoyed my stay and had one of the nights .

Dear Vyhonah N. N., Thank you for sharing your wonderful feedback with us. We are delighted to hear that Fred and Isaac made such a positive impression through their friendliness, respect, and excellent service. Your kind words will certainly be shared with them. We are also pleased to know that you enjoyed your stay and had such a memorable night with us. It was truly our pleasure hosting you, and we look forward to welcoming you back for another exceptional experience soon. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.0/5

Fanta M. Business - Confirmed reviews ALL

The Hotel has a pleasant atmosphere with amazing scenery There were very delicious meals in the restaurant with international standards The room was great with all the facilities provided with the exception of the toilet bidet/bum gun not available.

Dear Fanta, Thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed the pleasant atmosphere, the beautiful scenery, and the quality of meals in our restaurant, prepared to international standards. It is also wonderful to hear that you found your room comfortable and well equipped for your stay. We sincerely appreciate your constructive concern regarding the absence of a toilet bidet/hand shower. Your feedback is valuable, and we have noted your suggestion for future consideration as we continuously work to improve guest comfort and convenience. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 54 reviews 8.7/10 Location
  • 113 reviews 9.4/10 Room
  • 230 reviews 9.2/10 Service
  • 45 reviews 9.7/10 Comfort
  • 42 reviews 9.3/10 Cleanliness
  • 35 reviews 8.5/10 Breakfast
  • 8 reviews 10/10 Wellness Area

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