Mercure Nairobi Upper Hill 4 stars

Name: Mercure Nairobi Upper Hill - ALL
Address: Longonot Road Upper Hill, Upper Hill, PO Box 25574, NAIROBI, 00100, KE
Telephone: +254719096000
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 134 reviews

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Longonot Road Upper Hill, Upper Hill, PO Box 25574, 00100 NAIROBI, Kenya

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Mercure Nairobi Upper Hill

Hotel for travellers looking for local and authentic experiences

Situated in Nairobi's bustling financial hub, Mercure Nairobi Upper Hill enjoys a central location surrounded by banks, multinational corporations, and embassies. Our establishment offers chic accommodations, an all-day dining restaurant, a cosy lounge bar, and a well-equipped gym. Explore our versatile conference facilities catering to various group sizes, alongside our dynamic co-working space, WOJO, providing shared workspaces and private offices in a dynamic environment.

Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect to enjoy a Kenyan safari or business trip. Discover Nairobi National Park just 24 min from the Hotel

"Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs."

Mr Gerard Moutou, Hotel Manager

Please note that a section of our hotel including the pool and gym is undergoing a beautification phase during Q3 & Q4 to enhance our guest experience and will be back to full operations at the end of Q4 2023. Whether you are travelling for business or for leisure, the beautification will enhance your stay. We are excited to share the changes when they are complete and look forward to welcoming you to our newly revamped guestrooms for an experience that is truly Mercure & Pullman Hotels.

Hotel extras

Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.
Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.
WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.
Discover local flavours with our food made with 100% locally sourced ingredients.
Explore our versatile conference facilities catering to small and large groups

Our accommodation(s)

Room

Classic Room with 1 king bed

3 pers. max
31 m² / 333 sq ft

Bedding 0 x King size bed(s)

From NaN USD NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Classic Superior Room with 1 king bed

3 pers. max
33 m² / 355 sq ft

Bedding 0 x King size bed(s)

From NaN USD NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

+254 719 096000

Railway station
Highway exit
Helipad/aerodrome

A104

Highway exit

Access: 2.1 km / 1.3 mi 29 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

NAIROBI

Railway station

Access: 2.8 km / 1.74 mi 37 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

WILSON AIRPORT

Helipad/aerodrome

Access: 5.4 km / 3.36 mi 50 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

BIZARI

An all-day dining restaurant located on the third floor of the Hotel with a full buffet breakfast, as well as a Ia carte carte menu.

WOJO

WOJO Nairobi Upperhill provides an open and collaborative environment, designed to provide a comfortable, productive, and inspiring environment for professionals like you, entrepreneurs, freelancers, and remote workers alike

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 326 m² / 3509.031 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 250

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 134 reviews

well maintained

Ic Business - 7/9/2024 Confirmed reviews ALL

Loved the customer care support, just that the hotel didn't offer services such as sauna

Dear Innocent S., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Clean staff nice atmosphere good beds

Anonymous Business - 7/5/2024 Confirmed reviews ALL

I had dropped without noticing my credit card while leaving the room and the room attendant had placed it clearly visible upon my return. Bravon

Dear Rolph Eric V., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Good service

Haithm Business - 7/3/2024 Confirmed reviews ALL

The stay with you was very good. The hotel is beautiful and the services are good. The hotel staff are very good at dealing with you and treat you with all welcome.

Dear Haithm Hamza Aweet A., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Pleasant stay

Robin Solo - 7/2/2024 Confirmed reviews ALL

We received a warm welcome from the staff. Though my check-in time was very late they find time to prepare something for us to eat. The room was very comfortable and cosy. My stay was great.

Dear Robin, Thank you for sharing your positive feedback. We are delighted to hear that you had a pleasant stay with us and enjoyed our warm hospitality. We look forward to welcoming you back soon. Best regards, Gerard Moutou, General Manager, Mercure & Pullman Hotels Nairobi Upper Hill

well located

Handricks Business - 7/1/2024 Confirmed reviews ALL

I had a good experience though at times the room cleaning was not done on time I remember calling the reception to have my room cleaned

Dear Handricks N., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. We have noted on the concern raised in regards to your room cleaning and we deeply apologize we have since addressed it to avoid a repeat of the same It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to host you back in not a distant future Kind Regards, Jacqueline Karaba

Web-users rating

Other web-users rate our hotel

31 reviews 8.8/10 Location
47 reviews 8.6/10 Room
131 reviews 9.2/10 Service
5 reviews 5/10 WiFi
12 reviews 9.5/10 Cleanliness
10 reviews 8.9/10 Breakfast

7 reviews 8.8/10 Location
21 reviews 8.6/10 Room
41 reviews 8.9/10 Service
7 reviews 9.6/10 Cleanliness
5 reviews 8.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.