Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 328 reviews

Mercure Nairobi Upper Hill - Image 1
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Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  328 reviews

Customer review rating 5.0/5

Davis S. Business - Confirmed reviews ALL

Dear Davis, Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that our staff were welcoming and helpful, and that you enjoyed the food during your visit. However, we regret that we fell a little short in regard to the internet experience during your stay. We truly appreciate your feedback, as it helps us continually improve the experience we provide for our guests. Please rest assured that your concern has been duly noted and addressed with our IT Manager to ensure it does not happen again. Thank you once again for your kind words and constructive feedback. We hope to welcome you back soon for another comfortable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Emmanuel N. Business - Confirmed reviews ALL

Dear Emmanuel, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. We are absolutely delighted to learn that your experience, from check-in to check-out, was exceptional in every way. It is heartwarming to hear that our team made you feel so welcome, and we are especially grateful for your kind mention of Joanina, Oscar, and Tracy. We will be sure to pass along your compliments; it will mean a great deal to them and serve as wonderful motivation for the whole team. We're also very pleased that you enjoyed the comfort and cleanliness of your room, and that our overall atmosphere added to a truly enjoyable stay. Additionally, thank you for recognizing our commitment to sustainability. We take great pride in promoting responsible resource use and eco-conscious practices, and it means a lot to know these efforts were evident and appreciated during your visit. Thank you once again for your generous recommendation and for choosing Mercure. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Lavender T. I. Solo - Confirmed reviews ALL

Dear Lavender, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our delicious food, comfortable room, fast Wi-Fi, and the peaceful atmosphere during your stay. It is especially rewarding to know that you found our team to be kind and welcoming, and that your overall experience was fast, easy, and enjoyable. A special thank you for recognizing Isaac at Reception. We will be sure to share your kind words with him, as we know he will be delighted to learn that he made such a positive contribution to your stay. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Wilson M. K. Business - Confirmed reviews ALL

Dear Wilson, Thank you for taking the time to share your kind review. We are delighted to know that you had a pleasant stay and that our team made you feel welcome from the moment you arrived. Your special recognition of Nicholas is truly appreciated. We are pleased to hear that he was resourceful and supportive throughout your arrival and stay. We will also be sure to share your compliments with the ladies at our restaurant reception, who will be delighted to know their efforts contributed to your positive experience. It is wonderful to hear that you enjoyed our facilities, particularly the sauna and gym. Providing our guests with a comfortable and enjoyable stay is always our priority. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another memorable stay in the near future. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Zakayo M. W. Business - Confirmed reviews ALL

Dear Zakayo, Thank you for your wonderful review. We are delighted to hear that you had an awesome stay and enjoyed your overall experience with us. It is a pleasure to know that you found our rooms comfortable, our meals enjoyable, and our service to your satisfaction. Your special recognition of Terry and Virginia is sincerely appreciated. We will be sure to share your kind words with them, as they will be delighted to know their professionalism and dedication made a positive impact on your stay. Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 51 reviews 8.6/10 Location
  • 112 reviews 9.1/10 Room
  • 222 reviews 9.3/10 Service
  • 46 reviews 9.6/10 Comfort
  • 42 reviews 9.2/10 Cleanliness
  • 34 reviews 8.1/10 Breakfast
  • 7 reviews 10/10 Wellness Area

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