Dear Seme, Thank you for sharing your wonderful review with us. We are delighted to know that you had a comfortable and enjoyable stay at Mercure and would recommend us to others. It is especially rewarding to hear your kind words about Diana and Faith. We will be sure to share your appreciation with them, as recognition from our guests is truly valued. We have also noted your concerns regarding the connection speed and will share this feedback with the relevant team for further improvement. As a valued ALL, Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are pleased that you enjoyed our overall hotel services. We look forward to welcoming you back for another pleasant stay. Kind Regards, Ken Musili, General Manager.

Dear Udit, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that, overall, you had a good experience and appreciated the service provided during your stay. Thank you for sharing your valuable suggestions. We have noted your feedback regarding the quantity of drinking water and more frequent carpet cleaning and will share them with our respective teams. We also appreciate your input on dinner options and will review our à la carte offerings to provide greater variety for guests on dinner-inclusive packages. As a valued member of the ALL, Accor Live Limitless loyalty programme, your views are particularly important to us. We truly appreciate your continued loyalty and hope to make your future stays even more comfortable and enjoyable. Thank you once again for your constructive feedback. We look forward to welcoming you back and providing you with an even better experience next time. Kind Regards, Ken Musili, General Manager.

Dear Ebere, Thank you for taking the time to share your feedback following your recent stay at Mercure Nairobi Upper Hill. We are delighted to hear that you had a comfortable stay and that our attentive and pleasant staff contributed to making your experience enjoyable. As a valued Classic member, we sincerely appreciate your continued trust and loyalty. Thank you once again for choosing us. We look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Stephen, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good experience and enjoyed our convenient location. We also appreciate your concerns regarding ease of access, as your feedback helps us identify opportunities to further improve our guests’ experience. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Kind Regards, Ken Musili, General Manager.

Dear Gabriel, Thank you very much for your wonderful and encouraging feedback. We are delighted to hear that you found our team kind, motivated, and eager to assist throughout your stay. Knowing that everyone you met contributed positively to your experience is truly rewarding. We are also pleased that you were impressed by our hygiene and cleanliness. Your recognition and kind words are a great motivation for the entire team to continue maintaining high standards of service and hospitality. Thank you as well for your valuable suggestion regarding marketing. We will certainly take your feedback into consideration as we look for ways to reach more guests and families, particularly those visiting Nairobi for leisure and family outings. We sincerely appreciate your support and confidence in us, and we look forward to welcoming you and your family for many more memorable stays. Kind Regards, Ken Musili, General Manager

Dear Raphael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and were pleased with the service provided by our team. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful that you chose to stay with us. Your positive feedback is a wonderful encouragement to our team. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience. Kind Regards, Ken Musili, General Manager.

Dear Johnbosco, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the quality of our rooms, meals, and service, and that you found our environment pleasant and welcoming. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We are pleased to know that you had such a positive experience with us. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional and memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Ricky, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you found your room both cozy and spacious, and that its cleanliness and comfort allowed you to enjoy a restful stay. As a valued ALL Accor Gold member, we sincerely appreciate your continued loyalty and trust in our hotel. Your satisfaction is important to us, and we are pleased to know that we were able to provide you with a comfortable experience. We look forward to welcoming you back for another relaxing and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Deus, Thank you for your kind and encouraging feedback. We are delighted to hear that you enjoyed the warm and welcoming atmosphere, as well as the level of customer care provided by our team. Your positive feedback is greatly appreciated and will be shared with our staff as recognition of their continued commitment to providing attentive and friendly service. Feedback such as yours motivates us to maintain and further improve the standards we strive to deliver to every guest. Thank you once again for your support and for taking the time to share your experience. We look forward to welcoming you back and providing you with another exceptional stay. Kind Regards, Ken Musili, General Manager.

Dear Roland, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you had a positive and enjoyable experience during your stay. It is particularly encouraging to hear that our service, the professionalism and attentiveness of our team, and the facilities provided contributed positively to your overall experience. We are sincerely grateful for your recommendation and for the confidence you have placed in our hotel. We also greatly appreciate your constructive suggestions. Your recommendation regarding the introduction of a heated swimming pool is duly noted, particularly in consideration of our guests visiting during the cooler months. We will ensure that this feedback is shared with management for further consideration. We equally appreciate your comments regarding internet browser access on our in-room televisions. We understand the importance of providing convenient and accessible entertainment options, and we recognize that screen sharing may not always offer the most seamless experience. Your feedback will be carefully considered as we continue to evaluate opportunities to enhance our in-room technology and guest experience. Thank you once again for your thoughtful feedback and valued recommendation. We look forward to the privilege of welcoming you back and providing an experience that continues to meet and exceed your expectations. Kind Regards, Ken Musili, General Manager.

Dear Jackson, Thank you for taking time to share your wonderful feedback with us. We are delighted to hear that you had an amazing stay and that you enjoyed the food and overall experience. Your kind words are greatly appreciated and are a wonderful encouragement to our entire team. We are pleased to know that we were able to make your stay a memorable one. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili, General Manager.

Dear Abdihakim M. G., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay did not meet your expectations and that you left with such a disappointing impression of our hotel. We are particularly concerned by your comments regarding the reception experience, the perception of discriminatory treatment, the double booking, and the lack of attentive service. Please accept our sincere apologies. This is not the level of hospitality we strive to provide, and we take your concerns very seriously. We also regret that the cleanliness of your room did not meet acceptable standards. Your feedback has been shared with our Reception, Housekeeping, and leadership teams for immediate review and corrective action, including additional coaching to ensure every guest is treated with professionalism, fairness, and respect. We would appreciate the opportunity to learn more about your experience so we can investigate what happened and address the issues with the team involved. If you are willing, please contact us directly with your stay details. Thank you again for bringing these matters to our attention. While we cannot change your experience, we hope you will consider giving us another opportunity in the future to provide you with the level of service you should have received. Kind regards, Ken Musili, General Manager, Mercure Nairobi Upperhill

Dear Lydiah, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to hear that your stay at Mercure was enjoyable from start to finish. We are especially grateful that you highlighted our gym trainer and housekeeper for their kindness and helpfulness. Our team takes great pride in delivering attentive, genuine service, and it means so much to know their efforts made a real difference to your stay. We will be sure to pass along your kind words to them personally, it will mean a great motivation to hear that their care was noticed and appreciated. Thank you again for choosing to stay with us and for sharing such positive feedback. We look forward to welcoming you back to Mercure again soon. Kind Regards, Ken Musili, General Manager.

Dear Geoffrey, Thank you for taking the time to share such lovely feedback about your recent stay with us. We're delighted to hear that you enjoyed our spacious, well-organised rooms, good food, and the polite, friendly service from our team. We're also pleased that the gentleman who checked you in left such a positive impression. While you may not recall his name, we will share your kind feedback with our front office team so they can pass along your compliments and recognize the team member responsible for your warm welcome. Thank you as well for acknowledging our efforts around sustainability, including water conservation and recycling. We are committed to responsible, eco-conscious practices, and it means a great deal to know these efforts were noticed and appreciated during your stay. Thank you once again for your wonderful review. We look forward to welcoming you back for another great stay. Kind Regards, Ken Musili, General Manager.

Dear Davis, Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that our staff were welcoming and helpful, and that you enjoyed the food during your visit. However, we regret that we fell a little short in regard to the internet experience during your stay. We truly appreciate your feedback, as it helps us continually improve the experience we provide for our guests. Please rest assured that your concern has been duly noted and addressed with our IT Manager to ensure it does not happen again. Thank you once again for your kind words and constructive feedback. We hope to welcome you back soon for another comfortable stay. Kind Regards, Ken Musili, General Manager.

Dear Emmanuel, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us. We are absolutely delighted to learn that your experience, from check-in to check-out, was exceptional in every way. It is heartwarming to hear that our team made you feel so welcome, and we are especially grateful for your kind mention of Joanina, Oscar, and Tracy. We will be sure to pass along your compliments; it will mean a great deal to them and serve as wonderful motivation for the whole team. We're also very pleased that you enjoyed the comfort and cleanliness of your room, and that our overall atmosphere added to a truly enjoyable stay. Additionally, thank you for recognizing our commitment to sustainability. We take great pride in promoting responsible resource use and eco-conscious practices, and it means a lot to know these efforts were evident and appreciated during your visit. Thank you once again for your generous recommendation and for choosing Mercure. We truly appreciate your support and look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Lavender, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our delicious food, comfortable room, fast Wi-Fi, and the peaceful atmosphere during your stay. It is especially rewarding to know that you found our team to be kind and welcoming, and that your overall experience was fast, easy, and enjoyable. A special thank you for recognizing Isaac at Reception. We will be sure to share your kind words with him, as we know he will be delighted to learn that he made such a positive contribution to your stay. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the near future. Kind Regards, Ken Musili, General Manager.

Dear Wilson, Thank you for taking the time to share your kind review. We are delighted to know that you had a pleasant stay and that our team made you feel welcome from the moment you arrived. Your special recognition of Nicholas is truly appreciated. We are pleased to hear that he was resourceful and supportive throughout your arrival and stay. We will also be sure to share your compliments with the ladies at our restaurant reception, who will be delighted to know their efforts contributed to your positive experience. It is wonderful to hear that you enjoyed our facilities, particularly the sauna and gym. Providing our guests with a comfortable and enjoyable stay is always our priority. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for another memorable stay in the near future. Kind Regards, Ken Musili, General Manager.

Dear Zakayo, Thank you for your wonderful review. We are delighted to hear that you had an awesome stay and enjoyed your overall experience with us. It is a pleasure to know that you found our rooms comfortable, our meals enjoyable, and our service to your satisfaction. Your special recognition of Terry and Virginia is sincerely appreciated. We will be sure to share your kind words with them, as they will be delighted to know their professionalism and dedication made a positive impact on your stay. Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili, General Manager.