Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 122 reviews

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Description

Hotel extras

  • Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Explore our versatile conference facilities catering to small and large groups

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  122 reviews

An Ok Stay

Customer review rating 3.0/5

Dee Business - Confirmed reviews ALL

Please expand on choices offered for Breakfast and Dinner Menu

Good stay

Customer review rating 5.0/5

Joseph I. Friends - Confirmed reviews ALL

Very welcoming waiters Very clean rooms I miss being there

Dear Joseph I., Thank you for your time taken to review us. We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Beautiful Hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We had the nest service & professional staycation. Big thanks to Clemence, Karaba, Makau, Titus & reception Robin he was very warm.

Dear S., Thank you for choosing us. We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

A beautiful, comfortable hotel

Customer review rating 4.0/5

Patricia Business - Confirmed reviews ALL

Beautiful, well equipped rooms. Clean and fresh facilities. Good lift. Very well mannered staff. However there could be an improvement in the options for breakfast and open buffet dinner (compared to the room rate)

Dear Patricia Claudia B., Thank you for choosing Mercure Hotel for your stay. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Well located

Customer review rating 3.0/5

N/a Business - Confirmed reviews ALL

Last year I stayed at what is now called the Pullman, and I thought it was Mercure. It was a good stay, nothing to complain about apart from being disappointed that I didn’t stay where I thought I was going to stay.

Dear Margareth Celeste G., Thank you for taking the time to tell us about your experience at the Mercure Nairobi Upper Hill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Jacqueline Karaba

Other web-users rate our hotel

  • 26 reviews 8.6/10 Location
  • 40 reviews 8.6/10 Room
  • 108 reviews 9.3/10 Service
  • 11 reviews 9.5/10 Cleanliness
  • 10 reviews 8.8/10 Breakfast

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