Mercure Nairobi Upper Hill 4 stars

Dear Philipos P. G., Thank you very much for taking the time to share such detailed feedback following your recent stay with us. As a valued Classic member, your comments are extremely important, and we truly appreciate your continued loyalty and your many visits to Nairobi over the past two years. We are delighted to know that you were satisfied overall and that you particularly enjoyed the quality of our food, the professionalism of our reception, restaurant, security, and housekeeping teams. Your kind comparison of our breakfast offering is sincerely appreciated and will certainly encourage our culinary team. At the same time, we regret that certain facilities and amenities did not fully meet your expectations. Please accept our apologies regarding the shower and toilet washing facilities, bathroom amenities such as solid soap and sandals, and the limited in-room supplies including dental kits and shaving kits. Kindly note that dental kits and other personal amenities are available upon request; however, we understand your point that availability and convenience are essential, especially considering the room rate. Your concerns regarding water bottle quantities, the distance to breakfast at Pullman, and access to the gym and swimming pool have also been carefully noted. We understand that ease of access and value for money are key considerations, and your feedback has been shared with management for review as we continuously work to enhance our facilities and overall guest experience. We sincerely appreciate your feedback. It is through comments like yours that we are able to identify areas for improvement while maintaining the service standards you enjoyed. We truly hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit to Nairobi. Kind Regards, Ken Musili General Manager

Dear David S. W., Thank you very much for taking the time to share your feedback with us. We are truly pleased to know that you appreciated the ambience and environment of our hotel. At the same time, we sincerely regret the concerns you experienced during your stay. Please accept our apologies regarding the fish that was served to you. Your concerns have been shared with our food production and food and beverage team to review the matter carefully and ensure clearer communication and accuracy when presenting menu items to our guests. We certainly understand your disappointment and appreciate you bringing this to our attention. With regard to the room amenities, thank you for your constructive suggestions. Please note that dental kits (toothbrush and toothpaste) are available upon request and can be promptly delivered to the room at no additional charge. Your recommendations concerning shoe-shining accessories, toilet covers, aftershave gel, bathrobes, mosquito repellent, and the speed of the power backup system have been shared with the relevant departments for review and improvement. Guest comfort is very important to us, and your feedback helps us identify areas where we can enhance our services and facilities. We truly value your comments and hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Ken Musili General Manager

Dear Daniel, Thank you for choosing to stay with us again at Mercure Hotel Nairobi Upperhill. We are delighted to know that you enjoyed another pleasant stay and experienced a seamless arrival. Your appreciation of our cleanliness standards is truly valued, as our team is committed to maintaining the highest level of comfort for our guests. We are also grateful for your kind recognition of Robinson’s excellent service, which we will gladly share with him. Most importantly, we sincerely appreciate your continued trust and look forward to welcoming you back for another exceptional stay. Kind Regards, Ken Musili General Manager.

Dear Wani T. L. L., Thank you for taking the time to share your detailed feedback following your stay at Mercure Hotel Nairobi Upperhill. We are truly honored by your kind words describing our service as the “Gold Standard of hospitality.” It is especially rewarding to know that our reception team, housekeeping colleagues, and room service staff all contributed positively to your experience. Your recognition of their attentive and resourceful service is sincerely appreciated, and we will be delighted to share your compliments with the entire team. At the same time, we value your constructive feedback. Please accept our apologies regarding the beef lasagna not meeting your expectations and the inconvenience caused by the mini fridge not functioning properly. Your feedback has been shared with our culinary and maintenance teams to ensure immediate review and improvement. Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back and providing an even more seamless experience. Kind Regards, Ken Musili, General Manager

Dear Mwamvua, Thank you for your wonderful review. We are delighted to hear that you enjoyed our beautiful and comfortable rooms. It is especially gratifying to know that our team, both friendly and professional, made such a positive impression on you. We truly appreciate your kind words, and we will be sure to share your compliments with the entire team. We look forward to welcoming you back for another excellent experience. Kind Regards, Ken Musili General Manager