Mercure Nairobi Upper Hill 4 stars

Name: Mercure Nairobi Upper Hill - ALL
Address: Kenya Road Upper Hill, PO Box 25574, NAIROBI, 0000, Kenya
Telephone: +254719096000
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 50 reviews

Best price
guarantee

34 34 photos

32 32 photos

Kenya Road Upper Hill, PO Box 25574, 0000 NAIROBI, Kenya

See rates

Mercure Nairobi Upper Hill

Hotel for travellers looking for local and authentic experiences

Mercure Nairobi Upper Hill is located in the financial district and surrounded by banks, international corporate companies, Embassies and in close proximity of the Jomo Kenyatta International Airport. The hotel complex features a lounge bar, all day dinin g restaurant, fine dining restaurant, a gym and a heated outdoor pool. Conference facilities for meetings, events, conferences for small to large groups.

Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect to enjoy a Kenyan safari or business trip. Discover Nairobi National Park just 24 min from the Hotel

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests needs.

Mr Gerard Moutou, Hotel Manager

Please note that a section of our hotel including the pool and gym is undergoing a beautification phase during Q3 & Q4 to enhance our guest experience and will be back to full operations at the end of Q4 2023. Whether you are travelling for business or for leisure, the beautification will enhance your stay. We are excited to share the changes when they are complete and look forward to welcoming you to our newly revamped guestrooms for an experience that is truly Mercure & Pullman Hotels.

Hotel extras

The Classic rooms offer vibrant colors and graphic artwork and a flat screen TV and wifi
The Classsic Superior rooms offer more space for the deserning traveller
Relax in our well designed rooms offering highspeed Internet and tea coffee facilities
A working desk with tea and coffee facilities contributes to comfort of the room
Free in-room mineral water,Keycard-operated door locks,Deadbolts and/or locks in room

Our accommodation(s)

Room

Classic Room with 1 king bed

3 persons
31 m² / 333 sq ft

Bedding 0 x King size bed(s)

Room

Classic Superior Room with 1 king bed

3 persons
33 m² / 355 sq ft

Bedding 0 x King size bed(s)

Hotel location

Mercure Nairobi Upper Hill

Kenya Road Upper Hill, PO Box 25574
0000 NAIROBI
Kenya

GPS:-1.3005, 36.8152

+254 719 096000

Railway station
Highway exit
Helipad/aerodrome

A104

Highway exit

Access: 2.1 km / 1.3 mi 29 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

NAIROBI

Railway station

Access: 2.8 km / 1.74 mi 37 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

WILSON AIRPORT

Helipad/aerodrome

Access: 5.4 km / 3.36 mi 50 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

BIZARI

Non contractual photo

An all-day dining restaurant located on the third floor of the Hotel with a full buffet breakfast, as well as a Ia carte carte menu.

Our guest reviews

Cozy environment, welcoming team

Eleanor N. Business - 9/29/2023 Confirmed reviews ALL

Very short stay for one day but brilliant. Will visit again

Great staff

James M. Business - 9/21/2023 Confirmed reviews ALL

Good stay

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Nairobi Upper Hill value for money

Pn Business - 9/19/2023 Confirmed reviews ALL

On arrival the outside of the hotel was not very attractive. I then learnt that renovations are taking place. Half the hotel was under construction, however staff were a full compliment and really go beyond to make sure that you are satisfied with everything. I can not remember every name but to name a few of the people that made my experience memorable, I can think of Edward, Peter, Fiona, Gloria, Samuel, the lady at the front desk that was always smiling, think her name was Caroline. Breakfast was great with a variety to take care of all walks of life. Wifi was a bit of an issue but then my room was changed and all resolved. Value for money compared to what other hotels in the area charge. Security is not negotiable.

Dear N., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Good stay

Anonymous Business - 9/17/2023 Confirmed reviews ALL

The staff are very friendly

Dear C., Thank you for your time taken to share your feed back. We very much appreciate your comments regarding your stay at Mercure Nairobi Upperhill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Great service

Chemutai Business - 9/11/2023 Confirmed reviews ALL

Enjoyed my short work stay at Mercure. The staff were friendly and quite helpful. The WOJO offices located within the hotel was an excellent spot for work.

Dear Kenai, Thank you for choosing Mercure as your preferred hotel. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Web-users rating

Other web-users rate our hotel

17 reviews 7.2/10 Location
26 reviews 7.3/10 Room
59 reviews 8.7/10 Service
13 reviews 6.5/10 Amenities
12 reviews 6/10 Comfort
11 reviews 7.9/10 Breakfast
6 reviews 8.2/10 Cleanliness
5 reviews 1.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.