Description
Hotel extras
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Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.
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WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.
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Discover local flavours with our food made with 100% locally sourced ingredients.
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Our hotel is Safe Hotels certified, book with complete peace of mind
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EDGE Certified: 20% more efficient in energy and water usage for a greener stay
Our accommodation(s)
Hotel location
Mercure Nairobi Upper Hill
Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya
GPS:-1.30027, 36.81438
Access and transport
Page out of
Kitengela Glass
Art and Culture
IMAX - Central Business Distric
Cinema district
National Museum of Kenya
Art and Culture
Bomas of Kenya
Art and Culture
Page out of
Karura Forest
Wood/forest
Access: 10.2 km / 6.33 mi 3 hrs 30 min walk / 30 min drive
Nairobi Arboretum
Park
Nairobi National Park
National park
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The Dispatch Grill Restaurant
Restaurant and cafe district
Access: 200 m / 0.12 mi 3 min walk / 2 min drive
La Baita Lounge
Bar
Access: 650 m / 0.4 mi 8 min walk / 5 min drive
The Beer District
Bar
Mama Ashanti
Restaurant and cafe district
Carrefour Mega on Uhuru Highway
Shopping centre/mall
Hotel services
Check-in from - Check out up to
- Car park
- Pets not allowed
- Shuttle
- Restaurant
- Wheelchair accessible
- Wi-Fi
- Air conditioning
- Breakfast
- Meeting rooms
- 100% Non Smoking Property
- Room service
5 breakfasts
Non contractual photo
Uzima Fitness Center is your complete wellness destination, featuring a fully equipped gym, a refreshing lap pool, and Alpine Glow Spa & Beauty located on the upper deck.
Meetings & Events
- Number of Meeting Room
- 4
- Surface of the largest room
- 326 m² / 3544 sq ft
- Maximum seats capacity
- 400
- Maximum capacity for banquets
- 250
Weddings
Non contractual photo
Our elegantly styled Thwake Venue, located on the rooftop with stunning city views, is the perfect setting for your dream wedding. With event coordinators, scenic photoshoot spots, and changing rooms, we ensure every detail is flawlessly handled.
Our guest reviews
Customer review rating 5.0/5
Eric M. Business - Confirmed reviews ALL
Dear Eric, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location, clean and peaceful environment, and the excellent service provided by our team, especially John at the bar. We also appreciate your recognition of our sustainability initiatives. It is encouraging to know that our efforts to reduce plastic waste and promote environmentally friendly practices enhanced your stay. Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit to Nairobi. Kind Regards, Ken Musili, General Manager.
Customer review rating 4.0/5
Savia M. N. Business - Confirmed reviews ALL
Dear Savia, Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you experienced personalised care and found our team responsive, with special recognition to Yvette, Mark Donald, and our Reception Team for their warm and attentive service during your stay from 22nd to 26th June 2026.Your kind words about our staff are truly appreciated. Your feedback will be a great source of motivation, and we will certainly share your generous compliments with the entire team. We are also pleased that you found the cleanliness of the hotel to be of a high standard, contributing to your comfort. At the same time, we sincerely regret your concerns regarding pricing and your experience with the Wi-Fi connection. Please be assured that your concerns have been noted and will be reviewed with the relevant teams to improve both service clarity and guest digital security. Thank you once again for your loyalty as a Classic Member. We truly value your feedback and look forward to welcoming you back for an even better experience in the future. Kind regards, Ken Musili, General Manager.
Customer review rating 3.5/5
Michelle M. Business - Confirmed reviews ALL
Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your continued loyalty as a Classic Member. We are delighted to know that you enjoyed our friendly and helpful staff, our convenient location, and the room service provided during your stay. At the same time, we sincerely apologize for the inconvenience caused by the non-functioning refrigerator and the issue with the in-room safe. Your feedback regarding the room inspection process and the suggestion of providing a rubber shower mat have been shared with our Housekeeping and Engineering teams for review and improvement. Thank you once again for your valuable feedback. We truly appreciate your loyalty and look forward to welcoming you back to provide you with an even better experience on your next visit. Kind Regards, Ken Musili, General Manager.
Customer review rating 5.0/5
Bantu Q. Business - Confirmed reviews ALL
Dear Bantu, Thank you for sharing your wonderful feedback. We are delighted to know that you were very happy with your stay and that you found our team friendly, helpful, and welcoming. It is especially rewarding to hear that our convenient location contributed positively to your experience. We will be sure to share your kind compliments with Evett, who will be thrilled to know that their friendliness made a positive impression on your stay. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.
Customer review rating 5.0/5
Victor T. Business - Confirmed reviews ALL
Dear Victor, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable and great experience during your stay and that you left feeling happy. Creating memorable and personalized experiences for our guests is our priority, so it is truly rewarding to know that we met your expectations. We greatly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the near future. Kind Regards, Ken Musili, General Manager.
Web-users rating
Other web-users rate our hotel
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50 reviews
8.4/10
Location
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113 reviews
9.3/10
Room
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222 reviews
9.2/10
Service
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45 reviews
9.7/10
Comfort
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42 reviews
9.2/10
Cleanliness
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35 reviews
8.5/10
Breakfast
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8 reviews
10/10
Wellness Area
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22 reviews
8.3/10
Location
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54 reviews
9.2/10
Room
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104 reviews
9.1/10
Service
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20 reviews
9.5/10
Comfort
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19 reviews
9/10
Cleanliness
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14 reviews
8.6/10
Breakfast
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5 reviews
10/10
Wellness Area
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6 reviews
9.1/10
Room
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8 reviews
9.1/10
Service
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6 reviews
9/10
Room
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7 reviews
9.2/10
Service
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7 reviews
9.3/10
Service
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Frequently asked questions
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