Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 314 reviews

Mercure Nairobi Upper Hill - Image 1
Mercure Nairobi Upper Hill - Image 2
Mercure Nairobi Upper Hill - Image 3
Mercure Nairobi Upper Hill - Image 4

Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  314 reviews

Customer review rating 4.0/5

Victor K. K. Business - Confirmed reviews ALL

Impresssed by the front office staff save for the slip up at the gym because of a wetfloor

Dear Victor K. K., Thank you for your wonderful review. We are delighted to hear that you enjoyed our clean environment and outstanding hospitality. It is especially gratifying to know that our team, both friendly and professional, made such a positive impression on you. We truly appreciate your kind words, and we will be sure to share your compliments with the entire team. We look forward to welcoming you back for another excellent experience. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Daniel U. W. Business - Confirmed reviews ALL

Lovely staff, lovely food, lovely experience

Dear Daniel U. W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable and enjoyed our staff and dining options. Your positive feedback is greatly appreciated. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.0/5

Regina M. B. Solo - Confirmed reviews ALL

very okay and hospitable

Dear Regina, Thank you for the wonderful rating you shared following your recent visit to Mercure Nairobi Upper Hill, we are delighted to hear that you found our hotel well located and experienced our hospitality as warm and welcoming. Providing a comfortable and convenient stay for our guests is always our priority. We look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Daudi P. M. Business - Confirmed reviews ALL

Good accommodation, good breakfast, nice hospitality

Dear Daudi P. M., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your accommodation, breakfast, and the hospitality extended by our team. It is also truly encouraging to hear that you are considering staying with us again in the near future. We sincerely appreciate your constructive feedback regarding ease of access and connection speed. Your observations are very important to us, and we have shared them with the relevant teams for review and improvement, as we continuously strive to enhance the overall guest experience. We look forward to welcoming you back and providing you with an even more seamless and comfortable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Moses L. Solo - Confirmed reviews ALL

Excellent

Dear Moses L., Thank you for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed a serene stay and found our hospitality, professionalism, and the warmth of our team to your satisfaction. It is also wonderful to hear that your stay was comfortable. We truly appreciate your loyalty as a valued Silver Member of ALL, Accor Live Limitless loyalty programme. Your continued trust in us is highly valued, and we remain committed to ensuring every stay is both seamless and memorable. We look forward to the pleasure of welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 53 reviews 8.2/10 Location
  • 113 reviews 9.2/10 Room
  • 232 reviews 9.4/10 Service
  • 44 reviews 9.7/10 Comfort
  • 44 reviews 9.3/10 Cleanliness
  • 34 reviews 8.5/10 Breakfast
  • 7 reviews 10/10 Wellness Area
  • 5 reviews 6.2/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Nairobi