Mercure Nairobi Upper Hill 4 stars

Name: Mercure Nairobi Upper Hill, Hotel in Nairobi - ALL
Address: Longonot Road Upper Hill, Upper Hill, PO Box 25574, NAIROBI, 00100, KE
Telephone: +254719096000
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 232 reviews

Best price
guarantee

45 45 photos

Longonot Road Upper Hill, Upper Hill, PO Box 25574, 00100 NAIROBI, Kenya

Mercure Nairobi Upper Hill

Hotel for travellers looking for local and authentic experiences

Situated in Nairobi's bustling financial hub, Mercure Nairobi Upper Hill enjoys a central location surrounded by banks, multinational corporations, and embassies. Our establishment offers chic accommodations, an all-day dining restaurant, a cosy lounge bar, and a well-equipped gym. Explore our versatile conference facilities catering to various group sizes, alongside our dynamic co-working space, WOJO, providing shared workspaces and private offices in a dynamic environment.

Experience the perfect balance of work and leisure at Mercure Nairobi Upper Hill. Our centrally located hotel offers stylish accommodations, delectable dining, and modern amenities Unwind in our serene oasis featuring a refreshing outdoor pool and rejuvenating spa treatments. Stay connected with our high-speed Wi-Fi and versatile conference facilities, ideal for both business and social gatherings.

Located just 15 minutes from JKIA and close to Nairobi CBD, Mercure Nairobi is in the heart of the fast-growing business district of Upper Hill, perfect to enjoy a Kenyan safari or business trip. Discover Nairobi National Park just 24 min from the Hotel

"Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' needs."

Mr Gerard Moutou, Hotel Management

Hotel extras

Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.
Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.
WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.
Discover local flavours with our food made with 100% locally sourced ingredients.
Our hotel is Safe Hotels certified, book with complete peace of mind

Our accommodation(s)

Room

Classic Room with 1 king bed

3 pers. max
31 m² / 333 sq ft

Bedding 1 x King size bed(s)

From 104.64 € 119 USD Note

Fees and taxes included

1 night | 1 adult

Book

Room

Classic Superior Room with 1 king bed

3 pers. max
33 m² / 355 sq ft

Bedding 1 x King size bed(s)

From 104.64 € 119 USD Note

Fees and taxes included

1 night | 1 adult

Book

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

+254 719 096000

Railway station
Highway exit
Helipad/aerodrome

A104

Highway exit

Access: 2.1 km / 1.3 mi 29 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

NAIROBI

Railway station

Access: 2.8 km / 1.74 mi 37 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

WILSON AIRPORT

Helipad/aerodrome

Access: 5.4 km / 3.36 mi 50 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

Kitengela Glass

Art and Culture

IMAX - Central Business Distric

Cinema district

National Museum of Kenya

Art and Culture

Bomas of Kenya

Art and Culture

Nairobi National Park

Park

The Beer District

Bar

Carrefour Mega on Uhuru Highway

Shopping centre/mall

Yaya Centre

Shopping district

Mama Ashanti

Restaurant and cafe district

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Car park
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

BIZARI

An all-day dining restaurant located on the third floor of the Hotel with a full buffet breakfast, as well as a Ia carte carte menu.

WOJO

WOJO Nairobi Upperhill provides an open and collaborative environment, designed to provide a comfortable, productive, and inspiring environment for professionals like you, entrepreneurs, freelancers, and remote workers alike

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 326 m² / 3544 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 250

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 232 reviews

Comfort facilities

Anonymous Business - 4/10/2025 Confirmed reviews ALL

Dear Lemmy, Thank you for choosing Mercure Nairobi Upper Hill and for sharing your experience with us. We’re delighted to hear you had a pleasant stay, appreciated the warm and friendly service, and enjoyed your meal at the Pullman restaurant. However, we sincerely apologize for the inconvenience you experienced with the breakfast and Wi-Fi connection. Your comfort is very important to us, and we’re truly sorry that these aspects did not meet expectations during your stay. Please rest assured that we’re addressing this with our team to ensure improvements moving forward. We value your feedback and hope to have the opportunity to welcome you back for an even better experience next time. Kind Regards, Ken Musili General Manager

Good stay

Mwewa Business - 4/4/2025 Confirmed reviews ALL

Dear Mwema, Thank you for choosing Mercure Nairobi Upper Hill and for sharing your wonderful feedback with us. We\'re delighted to hear that you enjoyed the welcoming juice upon arrival—it’s our way of making sure you start your stay feeling refreshed and relaxed. We truly appreciate your kind words and are happy to know that our team provided the level of hospitality you expected. Your feedback is valuable to us, and we look forward to welcoming you back for another great experience. Kind Regards, Ken Musili General Manager,

Good stay

Anonymous Business - 4/3/2025 Confirmed reviews ALL

Dear Akin, Thank you for choosing Mercure Nairobi Upper Hill and for sharing your pleasant experience with us. We are so glad to hear that you enjoyed your stay, and that the welcoming juice was a refreshing start to your visit. We truly appreciate your kind words about our team and are happy to know that we were able to make your time with us a positive one. Your feedback motivates us to continue providing the best service to all our guests. We hope to welcome you back for another pleasant stay soon. Kind Regards, Ken Musili General Manager

Pleasant stay

Achieng' Business - 4/1/2025 Confirmed reviews ALL

Dear Achieng, Thank you for choosing Mercure Nairobi Upper Hill and for taking the time to share your valuable feedback with us. We\'re thrilled to hear that, despite the initial challenges with the check-in process, you had a truly beautiful stay with us. We apologize for any delays during check-in, and please rest assured that we are working on improving this process to ensure a smoother experience for future guests. We\'re delighted that you found your room spotlessly clean and well-maintained. We take great pride in ensuring that our rooms are always up to the highest standards of comfort and cleanliness, and we’re so happy to know that we met your expectations. It’s wonderful to hear that you enjoyed our mouthwatering buffet spread, and that our service team was attentive to your needs. We are particularly grateful for your kind recognition of Jackline, Anne, and the rest of the breakfast team. They are dedicated to ensuring every guest has a memorable dining experience, and your feedback will certainly encourage them to continue providing exceptional service. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back to Mercure Nairobi Upper Hill for another exceptional Kind Regards, Ken Musili General Manager

Great experience

Maurice K. N. Business - 3/30/2025 Confirmed reviews ALL

Dear Maurice, Thank you for choosing our Mercure Upper Hill Nairobi. We’re delighted to hear that you enjoyed the exceptional hospitality of our staff and found the room and its amenities to your satisfaction. Your kind words inspire us to continue delivering outstanding service, and we look forward to welcoming you back for another great stay soon! Kind Regards, Ken Musili General Manager

Web-users rating

Other web-users rate our hotel

41 reviews 8.8/10 Location
79 reviews 9.3/10 Room
173 reviews 9.1/10 Service
7 reviews 7.7/10 WiFi
31 reviews 7/10 Amenities
26 reviews 9.2/10 Cleanliness
18 reviews 5.9/10 Breakfast
12 reviews 4/10 Value

16 reviews 8.7/10 Location
40 reviews 9.5/10 Room
76 reviews 8.9/10 Service
16 reviews 9.3/10 Cleanliness
9 reviews 6.2/10 Breakfast
6 reviews 6.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.