Dear Emily, Thank you for taking the time to share your feedback following your two-week business stay with us. We are delighted to hear that you found our room comfortable and enjoyed the room service, the restaurant and our convenient location. We are pleased that you appreciated the labelling of locally sourced dishes at our buffet, and that your request to forgo daily housekeeping was respected throughout your stay. We will share both feedback with our culinary and housekeeping teams. We also thank you for your observations about the connection to the neighbouring Pullman. Your comments on the walking distance and on drivers arriving at the wrong reception are valuable, and we will pass them on to the relevant teams so we can improve the experience for our guests. Thank you for choosing Mercure Nairobi Hotel. We look forward to welcoming you back on your next visit to Nairobi. Kind Regards, Ken Musili, General Manager.

Dear Maureen, Thank you for sharing your feedback and for your continued loyalty as an ALL-Accor Classic member. We are pleased to hear that you found your room comfortable and enjoyed our Friday dinner buffet and the lunch on the 3rd. We sincerely regret that our other menu offerings did not fully meet your expectations. Your concerns are valuable, and we will share them with our culinary team as we continue to improve our dining experience and broaden the selection of dishes we offer. We also appreciate your kind mention of Victor, and we will gladly pass on your recognition to him. Thank you for choosing Mercure Nairobi Hotel. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience. Kind Regards, Ken Musili, General Manager.

Dear Marcello, Thank you for your wonderful feedback and for your continued loyalty as an ALL Accor Classic member. We are delighted to hear that you enjoyed the attentive service provided by our team, as well as the breakfast and lunch offerings. We are especially grateful for your recognition of Alicia at the front desk, the Dispatch team, and Alice Karanja. Your kind words will be shared with them and the wider team as encouragement to continue delivering exceptional hospitality. Thank you for choosing Mercure Nairobi Hotel. We look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Abdiwahid, Thank you for taking the time to share your feedback, and for your loyalty as an ALL-Accor Classic member. We are delighted that you enjoyed our clean and spacious rooms, comfortable bedding, peaceful surroundings and the warm hospitality of our team. We are especially pleased that Faith at our reception helped make your stay memorable, and we will gladly pass on your kind recognition to her. We also appreciate your suggestions regarding ease of access and internet speed. Your concerns are valuable, and we will share them with the relevant teams as we continue to enhance our guests’ experience. Thank you for choosing Mercure Nairobi Hotel. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Josephine, Thank you for taking the time to share your feedback. We are delighted to learn that you enjoyed our cuisine, the ambiance of the property and the high standard of cleanliness during your stay. Your kind words will be shared with our culinary, service and housekeeping teams, whose dedication and attention to detail make experiences like yours possible. It was our privilege to host you, and we look forward to welcoming you back in the near future. Kind Regard, Ken Musili, General Manager.

Dear Joseph, Thank you for taking the time to share your feedback following your recent stay. We are delighted that you appreciated the hotel's ambience, the comfort of your accommodation, and our gym and pool facilities, and that you found your stay to represent excellent value. We are also pleased that the standard of cleanliness and daily housekeeping met your expectations. We sincerely apologise for the gastrointestinal discomfort you experienced during your stay. The safety and quality of our food are of paramount importance to us. Your observations regarding the buffet, particularly the meat and salad selections, have been escalated to our Culinary and Food Safety teams for a comprehensive review. We also regret that your arrival experience at reception fell short of the standard we strive to deliver. Your feedback regarding our team member's product knowledge and the navigation of our extensive property have been noted, and we will be reviewing our guest orientation and wayfinding processes accordingly. We further appreciate your constructive suggestions regarding accessibility and healthier dining options, which will be considered as part of our ongoing commitment to service enhancement. Thank you once again for your valuable feedback. We would be honoured to welcome you back and demonstrate the improvements we are making. Kind Regards, Ken Musili, General Manager.

Dear Jesse, Thank you for taking the time to share your feedback. We are delighted that you enjoyed your stay, and that our culinary offering, ambience, comfortable accommodation, and attentive team contributed to a memorable experience. We are particularly pleased that the cleanliness, organisation, bedding, and overall aesthetics of the hotel met your expectations. We also appreciate your positive comments on our minimal-contact service and the flexibility to choose when your room is cleaned and your linen is changed. This is part of our sustainability programme, and we are glad it added to your convenience and comfort. Your kind words are a great encouragement to our team. Thank you for choosing to stay with us, and we look forward to welcoming you back soon Kind Regards, Ken Musili, General Manager.

Dear Lisias, Thank you for your wonderful and heartfelt feedback. We are delighted to know that your stay at Mercure Hotel exceeded your expectations and that our team made such a positive impression. We truly appreciate your kind words about our staff and are especially pleased to hear that you found them friendly, helpful, and professional. Your recognition of the entire team’s contribution to your experience is greatly appreciated and will be shared with our colleagues. We are also delighted that you enjoyed the comfort and spaciousness of our rooms, particularly the generous bed. Providing our guests with a comfortable and relaxing stay is at the heart of what we do, and it is wonderful to know that we achieved this during your visit. It was our pleasure to welcome you to Nairobi and give you an opportunity to experience some of what makes Kenya so special. We sincerely look forward to welcoming you back to Mercure Hotel and making your next stay equally memorable Kind Regards, Ken Musili, General Manager

Dear Robert, Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed our breakfast, appreciated the warmth of our team, and had a pleasant stay overall. As an ALL Accor Classic member, your loyalty is greatly valued, and we are grateful that you chose to stay with us. We sincerely regret that our location did not fully meet your expectations and that outside noise affected your comfort. We have also noted your concerns regarding the difficulty in locating the breakfast area, the toiletries, and the Wi-Fi speed. These observations are valuable, and we will share them with the relevant teams as we continue to enhance the guest experience. It was a pleasure to host you, and we look forward to welcoming you back for an even more comfortable and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Oyovwe, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the hotel well located, that our staff came across as friendly and welcoming, and that your room was clean and well maintained. We do appreciate you flagging the internet connection speed in your room, we understand how important reliable connectivity is, especially if you need it for work, and we're sorry it fell short during your stay. We'll be sure to pass this on to our IT team to look into the network performance in that room. Thank you also for your continued loyalty as a Classic member of the ALL programme. We hope to welcome you back soon for a smoother, more connected experience. Kind Regards, Ken Musili, General Manager.

Dear Benard, Thank you for taking the time to share such wonderful feedback following your recent stay with us. We are delighted to know that you had a comfortable and enjoyable experience and that our clean, well-maintained accommodation provided a relaxing environment. It is particularly pleasing to hear that our team’s professionalism, friendliness, and willingness to assist contributed positively to your stay. We are also grateful that you found our location convenient and that our overall service exceeded your expectations. As a valued Classic member of the ALL, Accor Live Limitless programme, we sincerely appreciate your loyalty and continued support. Your kind recommendation means a great deal to us and serves as great encouragement to the entire team. Thank you once again for choosing to stay with us. We look forward to welcoming you back and providing you with another excellent stay and great service. Kind Regards, Ken Musili, General Manager.

Dear Tochukwu, Thank you for the wonderful rating you shared following your recent visit to Mercure Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. Thank you once again and we look forward to your next visit. Kind Regards, Ken Musili General Manager

Dear Seme, Thank you for sharing your wonderful review with us. We are delighted to know that you had a comfortable and enjoyable stay at Mercure and would recommend us to others. It is especially rewarding to hear your kind words about Diana and Faith. We will be sure to share your appreciation with them, as recognition from our guests is truly valued. We have also noted your concerns regarding the connection speed and will share this feedback with the relevant team for further improvement. As a valued ALL, Accor Live Limitless Classic member, we sincerely appreciate your loyalty and are pleased that you enjoyed our overall hotel services. We look forward to welcoming you back for another pleasant stay. Kind Regards, Ken Musili, General Manager.

Dear Udit, Thank you for taking the time to share your detailed feedback with us. We are pleased to know that, overall, you had a good experience and appreciated the service provided during your stay. Thank you for sharing your valuable suggestions. We have noted your feedback regarding the quantity of drinking water and more frequent carpet cleaning and will share them with our respective teams. We also appreciate your input on dinner options and will review our à la carte offerings to provide greater variety for guests on dinner-inclusive packages. As a valued member of the ALL, Accor Live Limitless loyalty programme, your views are particularly important to us. We truly appreciate your continued loyalty and hope to make your future stays even more comfortable and enjoyable. Thank you once again for your constructive feedback. We look forward to welcoming you back and providing you with an even better experience next time. Kind Regards, Ken Musili, General Manager.

Dear Ebere, Thank you for taking the time to share your feedback following your recent stay at Mercure Nairobi Upper Hill. We are delighted to hear that you had a comfortable stay and that our attentive and pleasant staff contributed to making your experience enjoyable. As a valued Classic member, we sincerely appreciate your continued trust and loyalty. Thank you once again for choosing us. We look forward to welcoming you back for another memorable stay. Kind Regards, Ken Musili, General Manager.

Dear Stephen, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good experience and enjoyed our convenient location. We also appreciate your concerns regarding ease of access, as your feedback helps us identify opportunities to further improve our guests’ experience. We look forward to welcoming you back and providing you with an even more comfortable stay in the future. Kind Regards, Ken Musili, General Manager.

Dear Gabriel, Thank you very much for your wonderful and encouraging feedback. We are delighted to hear that you found our team kind, motivated, and eager to assist throughout your stay. Knowing that everyone you met contributed positively to your experience is truly rewarding. We are also pleased that you were impressed by our hygiene and cleanliness. Your recognition and kind words are a great motivation for the entire team to continue maintaining high standards of service and hospitality. Thank you as well for your valuable suggestion regarding marketing. We will certainly take your feedback into consideration as we look for ways to reach more guests and families, particularly those visiting Nairobi for leisure and family outings. We sincerely appreciate your support and confidence in us, and we look forward to welcoming you and your family for many more memorable stays. Kind Regards, Ken Musili, General Manager

Dear Raphael, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and were pleased with the service provided by our team. As a valued ALL Accor Classic member, we sincerely appreciate your loyalty and are grateful that you chose to stay with us. Your positive feedback is a wonderful encouragement to our team. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience. Kind Regards, Ken Musili, General Manager.

Dear Johnbosco, Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you enjoyed the quality of our rooms, meals, and service, and that you found our environment pleasant and welcoming. Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We are pleased to know that you had such a positive experience with us. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional and memorable stay. Kind Regards, Ken Musili, General Manager.