Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.1/5 50 reviews

Mercure Nairobi Upper Hill - Image 1
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Description

Hotel extras

  • The Classic rooms offer vibrant colors and graphic artwork and a flat screen TV and wifi

  • The Classsic Superior rooms offer more space for the deserning traveller

  • Relax in our well designed rooms offering highspeed Internet and tea coffee facilities

  • A working desk with tea and coffee facilities contributes to comfort of the room

  • Free in-room mineral water,Keycard-operated door locks,Deadbolts and/or locks in room

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Kenya Road Upper Hill, PO Box 25574
0000 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BIZARI

Non contractual photo

An all-day dining restaurant located on the third floor of the Hotel with a full buffet breakfast, as well as a Ia carte carte menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  50 reviews

Cozy environment, welcoming team

Customer review rating 4.5/5

Eleanor N. Business - Confirmed reviews ALL

Very short stay for one day but brilliant. Will visit again

Great staff

Customer review rating 5.0/5

James M. Business - Confirmed reviews ALL

Good stay

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Nairobi Upper Hill value for money

Customer review rating 4.0/5

Pn Business - Confirmed reviews ALL

On arrival the outside of the hotel was not very attractive. I then learnt that renovations are taking place. Half the hotel was under construction, however staff were a full compliment and really go beyond to make sure that you are satisfied with everything. I can not remember every name but to name a few of the people that made my experience memorable, I can think of Edward, Peter, Fiona, Gloria, Samuel, the lady at the front desk that was always smiling, think her name was Caroline. Breakfast was great with a variety to take care of all walks of life. Wifi was a bit of an issue but then my room was changed and all resolved. Value for money compared to what other hotels in the area charge. Security is not negotiable.

Dear N., We very much appreciate your comments regarding your stay at the Mercure Nairobi Upper Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The staff are very friendly

Dear C., Thank you for your time taken to share your feed back. We very much appreciate your comments regarding your stay at Mercure Nairobi Upperhill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Great service

Customer review rating 5.0/5

Chemutai Business - Confirmed reviews ALL

Enjoyed my short work stay at Mercure. The staff were friendly and quite helpful. The WOJO offices located within the hotel was an excellent spot for work.

Dear Kenai, Thank you for choosing Mercure as your preferred hotel. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Jacqueline Karaba

Other web-users rate our hotel

  • 17 reviews 7.2/10 Location
  • 26 reviews 7.3/10 Room
  • 59 reviews 8.7/10 Service
  • 13 reviews 6.5/10 Amenities
  • 12 reviews 6/10 Comfort
  • 11 reviews 7.9/10 Breakfast
  • 6 reviews 8.2/10 Cleanliness
  • 5 reviews 1.9/10 Value

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