Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 320 reviews

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Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  320 reviews

Customer review rating 5.0/5

Bantu Q. Business - Confirmed reviews ALL

Dear Bantu, Thank you for sharing your wonderful feedback. We are delighted to know that you were very happy with your stay and that you found our team friendly, helpful, and welcoming. It is especially rewarding to hear that our convenient location contributed positively to your experience. We will be sure to share your kind compliments with Evett, who will be thrilled to know that their friendliness made a positive impression on your stay. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Victor T. Business - Confirmed reviews ALL

Dear Victor, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable and great experience during your stay and that you left feeling happy. Creating memorable and personalized experiences for our guests is our priority, so it is truly rewarding to know that we met your expectations. We greatly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the near future. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Godfrey K. Business - Confirmed reviews ALL

Dear Godfrey, Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. Thank you once again and we look forward to your next visit. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Innocent O. Solo - Confirmed reviews ALL

Dear Innocent, Thank you for your wonderful feedback. We are delighted to hear that you had a very satisfying and comfortable stay with us. We truly appreciate your kind words and look forward to welcoming you back again soon for another enjoyable experience. Kind Regards, Ken Musili, General Manager

Customer review rating 5.0/5

Emmanuel N. Business - Confirmed reviews ALL

Dear Emmanuel, Thank you for your wonderful review and for choosing Mercure Nairobi Upper Hill during your visit from Botswana. We are delighted to know that you felt at home from the moment you arrived and enjoyed our hospitality, food, African mixed tea, and comfortable rooms. Your kind words about our security team, reception staff, and breakfast service mean a lot to us. We will be sure to share your compliments with the team, especially the lady at the breakfast area who made your mornings special with her warm smile and welcome. Thank you for recognizing our efforts. We look forward to welcoming you back for another memorable stay. Warm Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 53 reviews 8.6/10 Location
  • 112 reviews 9.3/10 Room
  • 231 reviews 9.1/10 Service
  • 45 reviews 9.7/10 Comfort
  • 42 reviews 9.2/10 Cleanliness
  • 35 reviews 8.5/10 Breakfast
  • 8 reviews 10/10 Wellness Area

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