Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 319 reviews

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Description

Hotel extras

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  319 reviews

Customer review rating 5.0/5

Eric M. Business - Confirmed reviews ALL

Dear Eric, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location, clean and peaceful environment, and the excellent service provided by our team, especially John at the bar. We also appreciate your recognition of our sustainability initiatives. It is encouraging to know that our efforts to reduce plastic waste and promote environmentally friendly practices enhanced your stay. Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit to Nairobi. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.0/5

Savia M. N. Business - Confirmed reviews ALL

Dear Savia, Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to know that you experienced personalised care and found our team responsive, with special recognition to Yvette, Mark Donald, and our Reception Team for their warm and attentive service during your stay from 22nd to 26th June 2026.Your kind words about our staff are truly appreciated. Your feedback will be a great source of motivation, and we will certainly share your generous compliments with the entire team. We are also pleased that you found the cleanliness of the hotel to be of a high standard, contributing to your comfort. At the same time, we sincerely regret your concerns regarding pricing and your experience with the Wi-Fi connection. Please be assured that your concerns have been noted and will be reviewed with the relevant teams to improve both service clarity and guest digital security. Thank you once again for your loyalty as a Classic Member. We truly value your feedback and look forward to welcoming you back for an even better experience in the future. Kind regards, Ken Musili, General Manager.

Customer review rating 3.5/5

Michelle M. Business - Confirmed reviews ALL

Dear Michelle, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your continued loyalty as a Classic Member. We are delighted to know that you enjoyed our friendly and helpful staff, our convenient location, and the room service provided during your stay. At the same time, we sincerely apologize for the inconvenience caused by the non-functioning refrigerator and the issue with the in-room safe. Your feedback regarding the room inspection process and the suggestion of providing a rubber shower mat have been shared with our Housekeeping and Engineering teams for review and improvement. Thank you once again for your valuable feedback. We truly appreciate your loyalty and look forward to welcoming you back to provide you with an even better experience on your next visit. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Bantu Q. Business - Confirmed reviews ALL

Dear Bantu, Thank you for sharing your wonderful feedback. We are delighted to know that you were very happy with your stay and that you found our team friendly, helpful, and welcoming. It is especially rewarding to hear that our convenient location contributed positively to your experience. We will be sure to share your kind compliments with Evett, who will be thrilled to know that their friendliness made a positive impression on your stay. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Victor T. Business - Confirmed reviews ALL

Dear Victor, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an enjoyable and great experience during your stay and that you left feeling happy. Creating memorable and personalized experiences for our guests is our priority, so it is truly rewarding to know that we met your expectations. We greatly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the near future. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 50 reviews 8.4/10 Location
  • 113 reviews 9.3/10 Room
  • 222 reviews 9.2/10 Service
  • 45 reviews 9.7/10 Comfort
  • 42 reviews 9.2/10 Cleanliness
  • 35 reviews 8.5/10 Breakfast
  • 8 reviews 10/10 Wellness Area

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