Mercure Nairobi Upper Hill 4 stars

Customer review rating (ALL Rating) 4.6/5 290 reviews

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Mercure Nairobi Upper Hill - Image 1
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Longonot Road Upper Hill, Upper Hill, PO Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Relax in our well-designed rooms offering high-speed Internet and tea and coffee facilities.

  • Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.

  • WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.

  • Discover local flavours with our food made with 100% locally sourced ingredients.

  • Our hotel is Safe Hotels certified, book with complete peace of mind

Our accommodation(s)

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

Telephone
Fax +254 719 096000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  290 reviews

Customer review rating 4.5/5

Jah R. J. Business - Confirmed reviews ALL

I really enjoyed my stay

Dear Jah R. J., Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay with us at Mercure Nairobi Upper Hill. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind regards, Ken Musili General Manager

Customer review rating 4.5/5

Francis L. T. Business - Confirmed reviews ALL

Greatest corporate experience I had so far, between Botswana, Zambia, Uganda and Kenya. Mercure is on another level. I guess the partnership between Mercure and Pullman makes sense, as you will have all your meals at the Pullman, but will sleep at Mercure. The two hotels are connected with a lift. Staff is well trained, polite and are guessing your needs. Moreover, it's actually the first time I'm seeing a proper gym, well equipped and the pool is bonus. Will definitely be my number one choice in Kenya. We are coming back with the management in April.

Dear Francis L. T., Thank you for your kind feedback regarding your recent stay at Mercure Nairobi Upper Hill. We are delighted to hear that you had a remarkable corporate experience and appreciate your positive remarks about our location, facilities, and the professionalism of our staff. It is always encouraging to know that our efforts to provide quality service and amenities, such as the well-equipped gym and pool, have made a positive impression. We are pleased that the partnership with Pullman added to your overall experience, and we look forward to welcoming you back in April. Your continued patronage is greatly appreciated, and we are committed to ensuring that your future stays exceed your expectations. Kind Regards, Ken Musili General Manager

Customer review rating 5.0/5

Asuelinmhen P. A. Business - Confirmed reviews ALL

It was warm, staff were pleasant, I felt special by the treatment received from the hotel. Keep it up.

Dear Asuelinmhen P. A., Thank you for the wonderful rating you shared following your recent visit to Mercure Nairobi Upper Hill. We are delighted to read that we were able to meet your expectations. It fills us with pride to know that you enjoyed the culinary creations of our chefs, as we continuously strive to cater to the diverse gastronomic preferences of our guests. We hope you will return soon to indulge in more of what our chef has to offer. Your appreciation for our staff is greatly valued and will serve as a wonderful source of motivation. We will be sure to share your kind compliments with the entire team. Thank you once again and we look forward to your next visit. Kind Regard, Ken Musili – General Manager

Customer review rating 4.0/5

Tobiloba E. M. Business - Confirmed reviews ALL

I love the environment, your staff are so kind and accommodating. The meals were great. Ambience is excellent. Thank you for giving us good experience.

Dear Tobiloba E. M., Thank you for the wonderful rating you shared following your recent visit to Mercure Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. It fills us with pride that you enjoyed the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests, and we hope you will be back soon to sample more of what the chef has to offer. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them. Once more we thank you for sharing your experience with us and look forward to serving you again soon Kind Regards, Ken Musili – General Manager

Customer review rating 5.0/5

Chukwuemeka M. U. Business - Confirmed reviews ALL

It was a beautiful and an amazing experience

Dear Emeka Obiajuluh Lawrence, Thank you for the wonderful rating you shared following your recent visit to Mercure Nairobi Upper Hill. We are delighted to learn that we were able to meet your expectations. Your appreciation for our staff is truly valued and will serve as a great source of motivation. We will be sure to share your kind compliments with the entire team. Thank you once again, and we look forward to welcoming you back on your next visit. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 42 reviews 8.1/10 Location
  • 97 reviews 9.4/10 Room
  • 202 reviews 9.5/10 Service
  • 6 reviews 8.3/10 WiFi
  • 38 reviews 9.3/10 Cleanliness
  • 37 reviews 9.8/10 Comfort
  • 27 reviews 8.3/10 Breakfast
  • 21 reviews 5.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.