Name: Mercure Nairobi Upper Hill, Hotel in Nairobi - ALL
Address: Longonot Road Upper Hill, Upper Hill, PO Box 25574, NAIROBI, 00100, KE
Telephone: +254719096000
Rating: 4.6

Mercure Nairobi Upper Hill

Hotel for travellers looking for local and authentic experiences

Welcome to Mercure Nairobi Upper Hill - a contemporary hotel located in Nairobi's financial district, just 15 minutes from Jomo Kenyatta International Airport and close to the Central Business District. Surrounded by banks, embassies, and multinational companies, the hotel also features WOJO, our vibrant co-working space offering shared desks and private offices for today's modern professionals.

Experience the perfect balance of work and leisure at Mercure Nairobi Upper Hill. Our centrally located hotel offers stylish accommodations, delectable dining, and modern amenities. Re-energize at our fully equipped gym, featuring an extensive selection of modern fitness equipment. Then unwind in our serene outdoor lap pool area-perfect for relaxation after meetings or exploring the city.

Experience the world's only national park in a capital. Explore Nairobi National Park, the Giraffe Centre and the David Sheldrick Wildlife Trust. From these wildlife encounters to our urban pulse, this city offers a journey for every global traveller.

Experience the soul of Upper Hill at Mercure. Our 44-room hub blends workspitality via WOJO with locally inspired cuisines. Host in our 14th-floor boardroom for panoramic views or explore Nairobi from our prime financial district home.

Mr Ken Musili, Hotel Management

Hotel extras

Explore the wonders of Nairobi National Park, just 24 minutes from the hotel.
WOJO: co-working and flex office spaces, offer a seamless blend of comfort and functionality.
Discover local flavours with our food made with 100% locally sourced ingredients.
Our hotel is Safe Hotels certified, book with complete peace of mind
EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Room

Classic Room with 1 king bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

See availabilities

Room

Classic Superior Room with 1 king bed

3 pers. max
32 m² / 344 sq ft

Bedding 1 x King size bed(s)

See availabilities

Hotel location

Mercure Nairobi Upper Hill

Longonot Road Upper Hill, Upper Hill, PO Box 25574
00100 NAIROBI
Kenya

GPS:-1.30027, 36.81438

+254 719 096000

Railway station
Highway exit
Helipad/aerodrome

A104

Highway exit

Access: 2.1 km / 1.3 mi 29 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

NAIROBI

Railway station

Access: 2.8 km / 1.74 mi 37 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

WILSON AIRPORT

Helipad/aerodrome

Access: 5.4 km / 3.36 mi 50 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

Kitengela Glass

Art and Culture

IMAX - Central Business Distric

Cinema district

National Museum of Kenya

Art and Culture

Bomas of Kenya

Art and Culture

Karura Forest

Wood/forest

Access: 10.2 km / 6.33 mi 3 hrs 30 min walk / 30 min drive

Nairobi Arboretum

Park

Nairobi National Park

National park

The Dispatch Grill Restaurant

Restaurant and cafe district

Access: 200 m / 0.12 mi 3 min walk / 2 min drive

La Baita Lounge

Bar

Access: 650 m / 0.4 mi 8 min walk / 5 min drive

The Beer District

Bar

Mama Ashanti

Restaurant and cafe district

Carrefour Mega on Uhuru Highway

Shopping centre/mall

Yaya Centre

Shopping district

Hotel services

Check-in from 02:00 PM - Check out up to 10:00 AM

On site

Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
100% Non Smoking Property
Room service

KAHAWA RESTRAURANT

An all-day dining restaurant located on the third floor of the hotel, offering a full buffet breakfast served at The Dispatch Grill Restaurant, along with an à la carte menu available throughout the day.

WOJO

WOJO Nairobi Upperhill provides an open and collaborative environment, designed to provide a comfortable, productive, and inspiring environment for professionals like you, entrepreneurs, freelancers, and remote workers alike

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 326 m² / 3544 sq ft
Maximum seats capacity: 400
Maximum capacity for banquets: 250

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 307 reviews

Daudi P. M. Business - 4/14/2026 Confirmed reviews ALL

Good accommodation, good breakfast, nice hospitality

Dear Daudi P. M., Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed your accommodation, breakfast, and the hospitality extended by our team. It is also truly encouraging to hear that you are considering staying with us again in the near future. We sincerely appreciate your constructive feedback regarding ease of access and connection speed. Your observations are very important to us, and we have shared them with the relevant teams for review and improvement, as we continuously strive to enhance the overall guest experience. We look forward to welcoming you back and providing you with an even more seamless and comfortable stay. Kind Regards, Ken Musili, General Manager.

Moses L. Solo - 4/11/2026 Confirmed reviews ALL

Excellent

Dear Moses L., Thank you for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed a serene stay and found our hospitality, professionalism, and the warmth of our team to your satisfaction. It is also wonderful to hear that your stay was comfortable. We truly appreciate your loyalty as a valued Silver Member of ALL, Accor Live Limitless loyalty programme. Your continued trust in us is highly valued, and we remain committed to ensuring every stay is both seamless and memorable. We look forward to the pleasure of welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Smita B. B. Business - 4/3/2026 Confirmed reviews ALL

The person at reception told me they would send my invoice by email. I never received it. On my last day, I asked for someone to help me bring my suitcases down but no one came.

Dear Smita Bhrgoo B., Thank you for sharing your experience with us. We sincerely apologize that your invoice was not sent as promised. This is not in line with our standards, and we understand how important it is for you to receive your documentation promptly. Please be assured that we will follow this up immediately and ensure the invoice is sent to you without further delay. We apologize that your request for assistance with your luggage was not honoured on your departure day. This isn't the level of service we strive to provide, and we regret the inconvenience caused. Your feedback has been shared with the relevant teams to address these shortcomings and prevent similar situations in the future. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless experience. Kind regards Ken Musili General Manager.

Anna E. Business - 3/31/2026 Confirmed reviews ALL

Professionalism and thanks

Dear Anna E., Thank you very much for taking the time to share your valuable feedback with us. We are truly delighted to know that you appreciated the professionalism of our team and that you had a comfortable stay with us. It is always our goal to ensure that every guest feels welcomed, cared for, and at home throughout their visit. As a valued classic member, your loyalty and support are greatly appreciated. Thank you as well for sharing your suggestions regarding additional bottles of water, toothbrushes, and toothpaste in the room. Please rest assured that this feedback has been noted and shared with the relevant teams as we continuously look for ways to improve our guest experience. Most importantly, we are sincerely touched by your kind words about making your stay in Nairobi a great one. It means a great motivation to us to know that you have recommended our hotel to the conference organizers and that you would continue to do so in the future whenever the opportunity arises. Your trust, support, and recommendation are truly appreciated, and we look forward to the pleasure of welcoming you back again soon for another memorable stay. Warm Regards, Ken Musili, General Manager.

Naina M. A. N. M. W. Business - 3/30/2026 Confirmed reviews ALL

My stay at the Mercure Hotel in Nairobi was overall very pleasant, primarily due to its excellent location. The hotel is conveniently situated in the same building as my office—on the 3rd floor, while my office is on the 13th floor—making it extremely easy to move between the two. The room was of a decent size, well-maintained, and the bed was comfortable, which contributed to a relaxing stay. The breakfast experience was also very good, with a satisfying variety and quality. However, there were a few concerns regarding communication and clarity of information. I had booked a package that included bed, breakfast, and dinner. While breakfast met expectations, dinner was served à la carte rather than as a buffet, which I had anticipated. More importantly, I was not informed in advance about the spending limit for dinner. Only after finishing my meal was I told that the allowance was capped at KES 2,764, which came as an unexpected inconvenience. Additionally, there seemed to be a lack of coordination among the staff. During checkout, I had confirmed a late checkout time of 1:15 PM with the receptionist. Despite this, I received multiple calls asking about my checkout time, and another staff member even inquired whether I was extending my stay. This inconsistency reflected a gap in internal communication, which affected my overall experience. That said, aside from these issues, the stay was comfortable and enjoyable. With improved communication and better coordination among staff, the experience could be truly excellent.

Dear Naina M. A. N. M. W., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly pleased to hear that you found your overall experience comfortable and enjoyed our convenient location, room quality, and breakfast offerings. At the same time, please accept our sincere apologies for the shortcomings you encountered during your stay. We regret that the dinner arrangement was not clearly communicated, particularly regarding the à la carte service and the spending limit. This is certainly not the level of transparency we strive to provide, and we understand how this may have caused inconvenience. We are also very sorry for the lack of coordination you experienced regarding your late checkout. Receiving multiple, conflicting inquiries must have been frustrating, and this reflects a gap in our internal communication that we take seriously. Your feedback is extremely valuable to us, and we are actively addressing these concerns with our team to ensure clearer communication and better coordination moving forward. We truly appreciate your kind remarks about the positive aspects of your stay and your constructive suggestions. It would be our pleasure to welcome you again and provide you with the seamless and excellent experience you deserve. Kind Regards, Ken Musili General Manager