Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.7/5 188 reviews

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Many of the 170 rooms and suites at the Fairmont in Nairobi have sliding glass doors leading to private terraces with lush courtyard views. Relax in air-conditioned quarters with plush carpets and furnishings, satellite TV and electric mosquito repellent. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  188 reviews

TripAdvisor Rating  4.5/5  1,438 reviews

Great hotel, great service and great food

TripAdvisor rating 5.0/5

NikhilsReviews TripAdvisor review

The attention to detail at this hotel is lovely, everyone is so friendly. The food is really to a great standard and amazing value for money. Whilst the rooms are nothing special, they are clean and comfortable. I would definitely recommend this hotel to anybody staying in Nairobi.

Excellent hotel and service

Customer review rating 5.0/5

Mike S. Couples - Confirmed reviews ALL

This elegant hotel is well situated the staff are friendly and very attentive.

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great rooms cleanliness and amenities provided. Great meals

Good stay

Customer review rating 4.5/5

Happy Business - Confirmed reviews ALL

I had a great stay. Room was comfortable and everything went well. Spoke to the restaurant manager about improving the breakfast spread.

Dear Ms. N., We greatly appreciate your feedback and are thrilled that you had a good stay, your room was comfortable and everything went well. We have noted your suggestion and we are delighted that you spoke to the Restaurant Manager. We assure you that he, the team and I will look into the issue. We would like to request you to please reshare your comments on Trip Advisor. This will make each team member very proud as they can share with friends and family and this will also help our hotel to be recognized . We hope to have the pleasure of welcoming you back soon. Kind Regards, Veronique Delattre – Cluster Director of Operations & The Fairmont The Norfolk Team

Great stay

Customer review rating 4.5/5

Andy Business - Confirmed reviews ALL

Great hotel. Fantastic grounds. Very attractive building and common areas. Good location. Super staff.

Dear Mr. M. A big thank you for your comments. We are so excited to read that you had a great stay with us, that you found us a great Hotel in a good location and that you enjoyed our fantastic grounds & very attractive building & common areas. It is also a pleasure to note that you were pleased with our super team. They will be delighted to receive your feedback. I am sorry that our mini bar is not stocked; we encourage our guests that should they wish to buy drinks of their choice from the Cin Cin Bar or the room service; they can do so and keep them in the mini bar. We would like to request you to please reshare your comments on Trip Advisor. This will make each team member very proud as they can share with friends and family and this will also help our hotel to be recognized . Look forward to welcoming you back very soon. Kind regards, Veronique Delattre - Cluster Director of Operations & Fairmont The Norfolk Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 32 reviews 9.1/10 Location
  • 58 reviews 8.6/10 Room
  • 155 reviews 9.7/10 Service
  • 5 reviews 5.6/10 WiFi
  • 42 reviews 9.6/10 Vibe
  • 36 reviews 9.8/10 Breakfast
  • 12 reviews 8.7/10 Cleanliness
  • 8 reviews 10/10 Bar

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