Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 802 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  802 reviews

TripAdvisor Rating  4.3/5  1,686 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Anna B. Business - Confirmed reviews ALL

Great service, food was delicious. I appreciated that the hot breakfast was a la carte which reduces over indulgence and waste.

Dear Ms. B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found your experience comfortable and enjoyed our service and delicious food. Your appreciation of our à la carte hot breakfast is valued, as it aligns with our commitment to sustainability. We look forward to welcoming you back for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Henrik E. Business - Confirmed reviews ALL

Great staff great service

Dear Mr. E., Thank you for your kind words regarding our staff and service. We are thrilled to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Howard M. Couples - Confirmed reviews ALL

We had a very good stay and realy liked our bedroom,the dining room needs upgrading and also the veranda cushions but the staff are great.

Dear Mr. M., Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your bedroom and found our staff to be wonderful. Your comments about the dining room and veranda cushions have been duly noted for future consideration. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Stephen C. Business - Confirmed reviews ALL

We enjoyed our stay throughout November and part of December. The hotel is steeped with history. A little tired and the mattresses are too soft; as are the pillows. The staff were very accommodating and the food was very good.

Dear Mr. C., Thank you for your thoughtful review regarding your stay with us. We are pleased to hear that you enjoyed our location and the historical charm of the hotel. Your feedback regarding the comfort of the mattresses and pillows has been noted, as we continually strive to enhance our guests' experience. We appreciate your kind words about our accommodating staff and the quality of our food. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Carrie K. S. Business - Confirmed reviews ALL

Excellent

Dear Ms. S., Thank you for your kind review! We are thrilled to hear that you appreciated our wonderful staff and beautiful facilities. Your positive feedback is greatly valued by our team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 154 reviews 9.3/10 Location
  • 312 reviews 7.5/10 Room
  • 587 reviews 9.3/10 Service
  • 23 reviews 2.1/10 WiFi
  • 205 reviews 8.9/10 Amenities
  • 170 reviews 8.6/10 Vibe
  • 91 reviews 9.5/10 Breakfast
  • 62 reviews 6.4/10 Cleanliness

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