Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 829 reviews

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  829 reviews

Customer review rating 4.5/5

Benjamin K. Couples - Confirmed reviews ALL

Tremendous staff. Great food and drinks. Well appointed but musty rooms

Dear Mr. K., Thank you for your kind words regarding our staff and the quality of food and drinks. We are pleased to hear that you enjoyed these aspects during your stay. However, we acknowledge your feedback regarding the musty rooms and will take it into consideration for future improvements. We look forward to welcoming you for a more memorable stay and experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Lars A. J. Business - Confirmed reviews ALL

Really a thorough treat to stay at the Fairmont while having a week long workshop just across the street in the University of Nairobi Tower. Wonderful surroundings for a relaxed stay, combined with super friendly and forthcoming staff. Only thing I somehow found a bit disturbing is the cost of renting a meeting room for one afternoon, which was set at USD270 which is on the high side to my liking. Other than that, perfect and lovely stay.

Dear Mr. J., Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed your time with us, especially the friendly service and the serene surroundings that contributed to your experience during the workshop. We acknowledge your concern regarding the meeting room rental cost. Our pricing reflects the quality and amenities we provide, and we appreciate your perspective on this matter. Your comments will be taken into account as we continually strive to enhance our services. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Allison M. Business - Confirmed reviews ALL

The hotel staff were truly lovely, friendly and caring. Rooms were comfortable, and the hotel location suited us well. Nice gym facilities. We did however have an issue when ordering lunch. It took well over an hour to get there and then didn't arrive as ordered.

Dear Ms. M., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our staff to be friendly and caring, and that you enjoyed our comfortable rooms and gym facilities. However, I sincerely apologize for the delay and the issue with your lunch order. Your experience is important to us, and we will take note of this to enhance our service. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Nancy A. M. Solo - Confirmed reviews ALL

Nice to be back after more than 10 years. Doorman bell captain Chris is great!

Dear Ms. M., Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed the artwork, your room, and our gardens. We will certainly share your kind words with Chris, our doorman bell captain, who will be pleased to know he made a positive impression. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Charles N. C. C. Business - Confirmed reviews ALL

Great

Dear Mr. C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Other web-users rate our hotel

  • 149 reviews 9.1/10 Location
  • 313 reviews 7.3/10 Room
  • 608 reviews 9.1/10 Service
  • 22 reviews 2.5/10 WiFi
  • 191 reviews 8.8/10 Vibe
  • 106 reviews 6.1/10 Comfort
  • 96 reviews 9.5/10 Breakfast
  • 63 reviews 6.2/10 Cleanliness

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