Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 814 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  814 reviews

TripAdvisor Rating  4.3/5  1,693 reviews

Certificate of excellence 2025

Omelette

TripAdvisor rating 5.0/5

Syprian O TripAdvisor review

I had some experience on good food service and great adventures. They are the best ever serving places I ever visited in.

Customer review rating 5.0/5

Patrice G. L. Friends - Confirmed reviews ALL

Excellent

Dear Mr. L., Thank you for your incredible review! We are thrilled to hear that you found your experience with us to be excellent. Your satisfaction is our top priority, and we look forward to welcoming you back in the future for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Penelope F. Friends - Confirmed reviews ALL

We had a very positive experience at the Norfolk. The breakfasts were exceptional,

Dear Ms. F., Thank you for your wonderful feedback regarding your recent experience at Fairmont The Norfolk. We are thrilled to hear that our professional staff and convenient location contributed to your positive stay, as well as your enjoyment of our exceptional breakfasts. We look forward to welcoming you back for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Sharon J. E. Couples - Confirmed reviews ALL

A very pleasant stay , lovely gardens , restaurant was very good and welcoming staff. Also great hotel driver who took us to the Karen Blixen museum

Dear Ms. E., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our location, gardens, and the hospitality of our staff, including our dedicated hotel driver. Your kind words will certainly be shared with our team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Donna A. Friends - Confirmed reviews ALL

Very easy check in. Staff friendly and smiling. Good was great.

Dear Ms. A., Thank you for your wonderful feedback regarding your recent stay. We are pleased to hear that you found our grounds secure and beautiful, enjoyed a smooth check-in process, and appreciated our friendly staff and great food. Your satisfaction is our priority. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 149 reviews 9.3/10 Location
  • 313 reviews 7.3/10 Room
  • 594 reviews 9.1/10 Service
  • 25 reviews 2.2/10 WiFi
  • 171 reviews 8.7/10 Vibe
  • 107 reviews 6.4/10 Comfort
  • 91 reviews 9.5/10 Breakfast
  • 62 reviews 6.7/10 Cleanliness

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