Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 855 reviews

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  855 reviews

TripAdvisor Rating  4.3/5  1,643 reviews

Certificate of excellence 2025

excellent location and perfect staff

TripAdvisor rating 5.0/5

Kai H TripAdvisor review

Dear Kai H, Thank you for your wonderful review! We are thrilled to hear that you enjoyed our excellent location, cleanliness, and the outstanding breakfast. It is particularly gratifying to know that our dedicated staff, including George, Joy, Simon, Brian, and Samuel, made your stay memorable through their exceptional service. Your kind words will surely motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another delightful stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

Dear John, Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a pleasant experience and appreciated the service from our dining staff. Your kind words motivate us to continue providing excellent service. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Excellent Location

Customer review rating 5.0/5

Charles M. N. Business - Confirmed reviews ALL

Dear Mr. N., Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience and enjoyed our location. Your enthusiasm for returning is greatly appreciated, and we look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Incredible experience

Customer review rating 5.0/5

Nat Business - Confirmed reviews ALL

Dear Nat, Thank you so much for your kind words and for taking the time to share your experience with us! We\'re delighted to hear that you enjoyed the clean, comfortable rooms and that our team made you feel welcome—your recognition of their attention to detail at breakfast means a lot. We also appreciate your honest feedback regarding the wait time for food at the bar during lunch and dinner. We\'re sorry for any inconvenience this may have caused and will certainly look into ways to improve our service speed during busy periods. It was a pleasure having you with us, and we hope to welcome you back again soon!Thank you so much for your kind words and for taking the time to share your experience with us! We\'re delighted to hear that you enjoyed the clean, comfortable rooms and that our team made you feel welcome—your recognition of their attention to detail at breakfast means a lot. We also appreciate your honest feedback regarding the wait time for food at the bar during lunch and dinner. We\'re sorry for any inconvenience this may have caused and will certainly look into ways to improve our service speed during busy periods. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind Regards, Veronique Delattre, General Manager Fairmont Mount Kenya Safari Club

Good stay

Customer review rating 4.5/5

Elsie A. Business - Confirmed reviews ALL

Dear Ms. A., Thank you for your positive feedback regarding your recent stay with us. We are thrilled to hear that you found our staff helpful and accommodating. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 156 reviews 9/10 Location
  • 328 reviews 7.1/10 Room
  • 610 reviews 9.2/10 Service
  • 24 reviews 4.1/10 WiFi
  • 195 reviews 8.7/10 Vibe
  • 96 reviews 9.5/10 Breakfast
  • 86 reviews 6.5/10 Cleanliness
  • 42 reviews 4.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.