Fairmont The Norfolk 5 stars

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - ALL
Address: 00200, PO Box 58581, NAIROBI, 00200, KE
Telephone: +254202265000
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 829 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

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Fairmont The Norfolk

Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

Hotel extras

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Room

Fairmont Room with Queen Bed

Non contractual photo

2 pers. max
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)

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Room

Fairmont Room with 2 Single Beds

Non contractual photo

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe Room with King Bed

Non contractual photo

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)

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Room

Deluxe Room with 2 Single Beds

3 pers. max
35 m² / 376 sq ft

Bedding 3 x Single bed(s)

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Room

Deluxe Courtyard Room with King Bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)
Views: Courtyard View

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Room

Deluxe Courtyard Room with 2 Single Beds

Non contractual photo

3 pers. max
30 m² / 322 sq ft

Bedding 3 x Single bed(s)
Views: Courtyard View

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Room

Deluxe Verandah Room with King Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Fairmont Family Room

Non contractual photo

4 pers. max
60 m² / 645 sq ft

Bedding 1 x Queen size bed(s) and 1 x Twin bed(s)

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Room

Deluxe Family Room

Non contractual photo

4 pers. max
70 m² / 753 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: Courtyard View

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Suite

Norfolk Signature Suite with King Bed

3 pers. max
85 m² / 914 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Superior Suite with Queen Bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s)

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Suite

Deluxe Suite with King Bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Junior Suite with King Bed

2 pers. max
50 m² / 538 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View

See availabilities

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

Zoo

Access: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

Museums

Access: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

Tourist attraction

Access: 15 km / 9.32 mi

GIRAFFE CENTRE

Zoo

Access: 18 km / 11.18 mi

KARURA FOREST

Wood/forest

Access: 2 hrs walk / 30 min drive

Taxi

1.74 € 2 USD
Shuttle

95.83 € 110 USD

Shuttle on call

Details

Located along Limuru Road

Frequency

Every 20 minutes

NAIROBI ABORETUM

Wood/forest

Access: 1 hrs walk / 25 min drive

Taxi

1.74 € 2 USD
Shuttle

95.83 € 110 USD

Shuttle on call

Details

Located along State House Road

Frequency

Every 20 minutes

SARIT CENTER WESTLANDS

Shopping centre/mall

Access: 0 m / 0 mi 40 min walk / 20 min drive

Taxi

0.87 € 1 USD
Shuttle

94.96 € 109 USD

Shuttle on call

Details

There are different entrances for Sarit, Karuna Road, Kabete Road

HAZINA TRADE CENTER, NAIVAS

Shopping centre/mall

Access: 10 min walk / 15 min drive

Taxi

1.74 € 2 USD
Shuttle

95.83 € 110 USD

Shuttle on call

Details

Located in Nairobi Central District (CBD)

Frequency

Every 20 minutes

MILAN, MIRAGE TOWERS, WESTLANDS

Bar

Access: 15 min walk / 10 min drive

Taxi

1.74 € 2 USD

ALLOY BAR & LOUNGE

Bar

Access: 20 min walk / 15 min drive

Taxi

1.74 € 2 USD
Shuttle

95.83 € 110 USD

Shuttle on call

Details

Located at Sarit Center

Frequency

Every 20 minutes

CJ'S RESTAURANT

Restaurant and cafe district

Access: 10 min walk / 10 min drive

Taxi

1.74 € 2 USD

Hotel services

Check-in from 12:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

TATU RESTAURANT

Our award-winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

CIN CIN BAR

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

THE POOL RESTAURANT

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN BAR

Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 198 m² / 2131.252 sq ft
Maximum seats capacity: 225
Maximum capacity for banquets: 180

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 829 reviews

Tara L. Business - 6/14/2026 Confirmed reviews ALL

Dear Ms. L., Thank you for your feedback regarding your recent visit. We are pleased to hear that you find our location lovely; however, we regret that your experience did not meet your previous expectations. Your comments will be taken into consideration as we strive to enhance our service excellence. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Lamae K. Couples - 6/12/2026 Confirmed reviews ALL

Dear Ms. K., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our hotel charming and appreciated its history. It is wonderful to know that our team provided you with gracious service. We hope to welcome you back for a longer stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Brennan P. Families - 6/11/2026 Confirmed reviews ALL

Dear Mr. P., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our staff friendly and accommodating. It is gratifying to know that you appreciated the adjoining room and our hospitality towards your family. We look forward to welcoming you and your clients back next year for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Philip T. Business - 6/11/2026 Confirmed reviews ALL

Dear Mr. T., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel classic and comfortable, and that our team provided friendly and welcoming service. Your comments are greatly appreciated, and we look forward to your next visit. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Michael S. K. Families - 6/11/2026 Confirmed reviews ALL

Dear Mr. K., Thank you for your wonderful feedback regarding your recent stay. We are pleased to hear that our staff provided warm service and that you enjoyed the breakfast. Your kind words motivate us to continue delivering excellent experiences for our guests. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Web-users rating

Other web-users rate our hotel

151 reviews 9.1/10 Location
310 reviews 7.5/10 Room
607 reviews 9.2/10 Service
22 reviews 2.5/10 WiFi
189 reviews 8.9/10 Vibe
94 reviews 9.6/10 Breakfast
62 reviews 6.1/10 Cleanliness
43 reviews 4.5/10 Value

24 reviews 9.1/10 Location
72 reviews 7.1/10 Room
115 reviews 9.8/10 Service
45 reviews 8.9/10 Amenities
24 reviews 9.7/10 Breakfast
20 reviews 5.9/10 Comfort
12 reviews 5.6/10 Cleanliness
10 reviews 8.2/10 Wellness Area

26 reviews 9.3/10 Location
41 reviews 6.7/10 Room
119 reviews 9.3/10 Service
10 reviews 2.3/10 WiFi
31 reviews 8.5/10 Vibe
11 reviews 6.3/10 Comfort
10 reviews 6/10 Cleanliness
7 reviews 4.4/10 Value

10 reviews 9.3/10 Location
35 reviews 6.9/10 Room
53 reviews 9.2/10 Service
13 reviews 9.7/10 Breakfast
13 reviews 8.8/10 Vibe
12 reviews 6.3/10 Comfort
7 reviews 6.3/10 Cleanliness

18 reviews 7.2/10 Room
27 reviews 9.4/10 Service
12 reviews 8.7/10 Food
6 reviews 8.4/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Fairmont The Norfolk, check-in starts at 12:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Fairmont The Norfolk regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.