Fairmont The Norfolk 5 stars

I felt very safe and serene. great food, great service, very peaceful.

I had an enjoyable stay at the hotel, thank you.

As a regular I return because of the high standards, friendly staff and comfort in peaceful surroundings

Very nice historic hotel with modern facilities, beautiful inner gardens, good restaurants and very friendly staff willing to make your stay a pleasant one!

I felt very cared for while there, security was tight, and when you entered you felt very welcomed. There was only one mistake, the staff instructed our hired car to go to the wrong airport (Wilson vs Kenyatta) even though my notes in the reservation clearly said Kenyatta. Thank goodness we left early enough to visit both airports and still catch our Kenyan Airways flight.

Was pleasure staying with you,services provided was of good quality and excellent

I enjoyed the rooms, the bathroom and the garden. did not have time to go to the fitness centre and the pool but from viewing I liked them too.

Good ambience and serene environment

I love to stay at Fairmont; wonderful, nice view, friendly staffs. One thing that I may suggest is to provide more facilities for handicapped/ disabled and elderly people, such as lift and flat path at the garden

The only thing i can say, is that I enjoyed my staying. thank you.

Excellent

Our stay was short and very comfortable, we enjoyed our stay there. The accommodations and staff were uncompromising.

The services were excellent in all areas accommodation, meals, security, internet and serene environment. I really enjoyed and felt at home.

I was nice staying with and every thing was good

I was looking forward to staying at a world-class historical hotel. The reality was a business-class hotel providing adequate facilities equivalent to those offered to delegates at any international conference. There was nothing catastrophically amiss. Just that the facilities did not measure up to expectations and indeed to the price tag. More specifically: 1) The rooms were no different from rooms offered to delegates at any conference - which I have experienced more times than I care to remember. There was no historic flair to the rooms, the view was drab, the water cold on arrival requiring a plumber, the carpets were grubby, and there was an overall need for refurbishment. The resulting ambience was of an upmarket chain hotel, not of a historic hotel that has played an interesting part in the country's history since the hotel opened in the early 20th century. 2) The hotel showed a corporate inflexibility in not being able to replace a breakfast for my wife (who had to leave a day early) with one for my son (who was not residing at the Norfolk but wished to join me on my last morning). This was legally correct but would have cost the hotel nothing extra and would have provided an appreciated sign of good will. 3) On leaving I was presented with my bill. Included was the cost of a lunch signed by someone of whom I have no knowledge. Fortunately I scrutinised the bill and it was removed. Also the mini bar consumption of one beer was queried. In the event I paid the correct amount but my overall impression was that someone was trying it on to see if the guest and his money were easily parted. I might expect this of a Mid-range chain hotel but not of a five star hotel that purports to be pre-eminent in the nations's capital.