Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 555 reviews

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Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  555 reviews

TripAdvisor Rating  4.5/5  1,526 reviews

Certificate of excellence 2023


Customer review rating 5.0/5

Lobo Solo - Confirmed reviews ALL

Beautiful room, excellent facilities. Enjoyed the garden atmosphere.

Excellent hotel - look forward to returning

TripAdvisor rating 5.0/5

Megan Keefe H TripAdvisor review

Delicious meals - from breakfast through to dinner, every one was terrific. The facility is pretty and very clean, great location, safe, excellent car service. Oh and Mary at the spa gives amazing massages. Highly recommend.

You charged me twice for my stay

Customer review rating 0.5/5

Ashwin R. Business - Confirmed reviews ALL

You charged me twice for my stay. I was charged online when I booked the reservation, then you made me pay in person while saying I never paid online. I checked my bank statement later and I saw I was charged for my stay twice. Completely dishonest and they won't respond to my emails asking for a refund.

Mrs Nancy G.

Customer review rating 5.0/5

Nancy G. Couples - Confirmed reviews ALL

When I asked for help with room, someone was there quickly to my reply.

Dear Nancy G., Thank you for taking the time to share your experience with us. We are pleased to hear that you received prompt assistance when you needed it. At Fairmont The Norfolk, we strive to make our guests feel welcome and provide excellent service. We appreciate your kind words and look forward to serving you again in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Shabby hotel with great staff

Customer review rating 1.5/5

Sam S. Business - Confirmed reviews ALL

The staff is amazing, the landscaping is lovely, but the rooms seem years past an update. Stained and worn carpets, broken vase, shower door that doesn’t close, shower house spraying water out the side, broken vase, dead centipede… This is not the standard I usually expect at a Fairmont

Dear Dawn G., Thank you for taking the time to tell us about your experience at the Fairmont The Norfolk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 83 reviews 9/10 Location
  • 187 reviews 7.4/10 Room
  • 383 reviews 9.2/10 Service
  • 13 reviews 5.4/10 WiFi
  • 138 reviews 8.5/10 Amenities
  • 114 reviews 8.3/10 Vibe
  • 80 reviews 9.1/10 Breakfast
  • 63 reviews 7.2/10 Cleanliness

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