Fairmont The Norfolk

Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.7/5 134 reviews

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Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic Lord Delamere Terrace to a stylish organic steak house

  • 10 well-appointed meeting spaces, including an elegant ballroom

Hotel location

Fairmont The Norfolk

00200, PO Box 58581

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

Many of the 170 rooms and suites at the Fairmont in Nairobi have sliding glass doors leading to private terraces with lush courtyard views. Relax in air-conditioned quarters with plush carpets and furnishings, satellite TV and electric mosquito repellent. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  134 reviews

TripAdvisor Rating  4.5/5  1,417 reviews

Exceptional hotel; top-tier service

TripAdvisor rating 5.0/5

Megan K Business - TripAdvisor review

A wonderful hotel all-around. Warm, accommodating and friendly staff — top-tier service. I’ve stayed at many hotels worldwide and the Fairmont Norfolk staff stand out as truly exceptional. From arranging car services last minute to holding luggage for days while on safari, no request was too much. The hotel is truly stunning as well, and my room was comfortable and clean. I also recommend spending some time in the bar/restaurant! I can’t recommend this hotel enough and very much look forward to returning!

Good stay

Customer review rating 5.0/5

Norbert K. Business - Confirmed reviews ALL

I love the new look and upholstery. The hotel feels rejuvenated


Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Its a great hotel with amazing breakfast. However please clean the air vents for the aircon, and your curtains in the rooms need a update.

Customer review rating 4.5/5

Michael M. Couples - Confirmed reviews ALL

The room was nice and comfortable and all of the meals were well prepared with a lot of great variety.

The staff made all the difference

Customer review rating 4.5/5

Dr D. B. Business - Confirmed reviews ALL

Fantastic welcome by the one and only Cornelius Lugonzo, who is an absolute asset to the company. I hope he soon is promoted to Front Office Manager. Exceptional service provided by the following individuals: * At LDT: Liz, Pauline, Lydia, Joseph, Janet, Jane and Ruth * At Cin Cin: Margaret * Room service: Kennedy * Concierge: Jacob, Chris and Sydney

Dear Mr. B., Thank you for taking the time to provide very positive feedback. We are so excited to read your compliments and especially that the team made all the difference and that you appreciated the fantastic welcome and exceptional service by all the team members you have mentioned. They will be delighted to receive your compliments. We have taken note of your comment regarding the WiFi and would like to let you know that we will have an upgrade on our system by the end of this month. We would appreciate if you could reshare your comment on Trip Advisor. This will make each team member very proud as they could share with friends and family. We can’t wait to welcome you back Kind regards, Veronique Delattre - Cluster Director of Operations & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 22 reviews 8.9/10 Location
  • 44 reviews 9/10 Room
  • 107 reviews 9.6/10 Service
  • 5 reviews 7.9/10 WiFi
  • 37 reviews 9.5/10 Amenities
  • 22 reviews 9.2/10 Breakfast
  • 15 reviews 9.7/10 Comfort
  • 13 reviews 4.3/10 Value

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