Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 679 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  679 reviews

TripAdvisor Rating  4.5/5  1,574 reviews

Certificate of excellence 2024

Relaxing oasis in the heart of the city

TripAdvisor rating 5.0/5

Beeneverywheretwice TripAdvisor review

We had a wonderfully relaxing stay at this quiet oasis in the heart of the city. The ambiance was perfect for unwinding, and the serene atmosphere was a delightful escape from the hustle and bustle. Joseph Mwaniki at the front desk was fantastic, handling all our bookings and arrangements with remarkable efficiency and professionalism. His exceptional service truly enhanced our experience. Thank you again for a memorable stay.

Christine in Front Desk is a star

TripAdvisor rating 5.0/5

Fairviewrubi TripAdvisor review

I just want to give a shout out to Christine Omondi who is the most helpful front desk person ever!! My daughter had gone through a series of difficult experiences with an airline who shall not be named. Christine was a shining light in what had been a long and terrible few days. Thank you Christine.

Dear Fairviewrubi, Thank you so much for sharing your experience with us, and for highlighting Christine Omondi's exceptional assistance. We're thrilled to hear that Christine was able to make a positive impact during a challenging time for your daughter. We'll be sure to recognize her for her outstanding service—it's truly guests like you that make our day. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager Fairmont The Norfolk Team.

Awesome

TripAdvisor rating 5.0/5

Bjarni Ellert Í TripAdvisor review

Great hotel, peaceful place. I wish I could have stayed longer. The restaurant Tatu was a highlight of my stay in Nairobi. I'll try and visit again. Beautiful spa treatment experience that I used again and again, the pool was also nice. Great place to visit!

Dear Bjarni, Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay with us at the hotel in Nairobi. Tatu restaurant is indeed a favorite among our guests, and we're thrilled it was a highlight of your visit. It's wonderful to know that you found our spa treatments and pool enjoyable as well. We look forward to welcoming you back for another relaxing experience soon! Kind Regards, Nils Rothbarth Cluster General Manager Fairmont The Norfolk Team.

Wonderful Hotel

Customer review rating 4.5/5

Seth J. Families - Confirmed reviews ALL

We had the opportunity to stay at this hotel twice while my family was in Kenya. The property is lovely and all of the amenities are top-notch. We had a few meals in the hotel restaurants and the menus all included a wide variety and everything was delicious. I highly recommend this establishment to anyone looking for a high-end experience in Nairobi.

Dear Seth, Thank you for your wonderful feedback about your stays with us at Fairmont The Norfolk. We're delighted to hear that you enjoyed our property, amenities, and dining experiences. Your recommendation means a lot to us. Congratulations on achieving Classic Status with ALL – Accor Live Limitless loyalty programme. As you continue to book with us, you can progress through the levels in this order: Silver, Gold, Platinum, and Diamond, each offering more opportunities for exclusive benefits and rewards. We look forward to welcoming you and your family back to create more memorable experiences with us. Kind Regards, Nils Rothbarth Cluster General Manager Fairmont The Norfolk Team.

Wonderful Hotel and Experience

TripAdvisor rating 5.0/5

32sethj TripAdvisor review

We had the opportunity to stay at this hotel twice while my family was in Kenya. The property is lovely and all of the amenities are top-notch. We had a few meals in the hotel restaurants and the menus all included a wide variety and everything was delicious. I highly recommend this establishment to anyone looking for a high-end experience in Nairobi.

Dear Seth, Thank you for your wonderful feedback about your stays with us at Fairmont The Norfolk. We're delighted to hear that you enjoyed our property, amenities, and dining experiences. Your recommendation means a lot to us. Congratulations on achieving Classic Status with ALL – Accor Live Limitless loyalty programme. As you continue to book with us, you can progress through the levels in this order: Silver, Gold, Platinum, and Diamond, each offering more opportunities for exclusive benefits and rewards. We look forward to welcoming you and your family back to create more memorable experiences with us. Kind Regards, Nils Rothbarth Cluster General Manager Fairmont The Norfolk Team.

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Other web-users rate our hotel

  • 122 reviews 9/10 Location
  • 243 reviews 7.2/10 Room
  • 471 reviews 9.1/10 Service
  • 14 reviews 5.3/10 WiFi
  • 163 reviews 8.5/10 Amenities
  • 95 reviews 9.5/10 Breakfast
  • 80 reviews 6.6/10 Cleanliness
  • 46 reviews 4.1/10 Value

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