Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 799 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  799 reviews

TripAdvisor Rating  4.3/5  1,681 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Hope M. Business - Confirmed reviews ALL

The serene..the rooms..the gardens..the Customer Service absolutely amazing.!! It's a hidden gem..and not forgetting the variety of the meals...!!

Dear Ms. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our beautiful space, serene environment, and exceptional customer service. Your kind words about our meal variety are greatly appreciated. We look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Definitely recommend Fairmont The Norfolk

TripAdvisor rating 5.0/5

Mercene C TripAdvisor review

This is a beautiful hotel in a beautiful part of Nairobi, Kenya. It is very safe and clean. The hotel recommended a taxi driver who took us to all of our selected locations. The buffet was excellent. The staff was accommodating and knowledgeable. I would definitely recommend this hotel. I was part of a Tauck Tour group.

Dear Mercene C, Thank you for your wonderful review of Fairmont The Norfolk. We are delighted to hear that you found our hotel beautiful and enjoyed the safety, cleanliness, and the excellent buffet. It is gratifying to know our staff's accommodating and knowledgeable service met your expectations. Your recommendation means a great deal to us, and we appreciate your kind words. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Gideon A. Business - Confirmed reviews ALL

It was a great experience especially the gym, customer and cleanliness

Dear Mr. A., Thank you for your wonderful review. We are thrilled to hear that you had a great experience during your stay, particularly with our customer care, gym facilities, and cleanliness. Your kind words motivate us to maintain our high standards. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Classic comfort and the best of service

TripAdvisor rating 5.0/5

BN_sperling TripAdvisor review

Top-quality facilities and service in a classic old hotel that has been part of Nairobi’s history for 120 years. Our was very comfortable and well equipped. We appreciated the excellent service provided by our drivers Edwin and Charles, who took us to various places around Nairobi that we wanted to visit.

Dear BN_sperling, Thank you for taking the time to share your positive experience at Fairmont The Norfolk. We are thrilled to hear that you enjoyed the classic comfort of our historic hotel and appreciated the excellent service provided by our staff, particularly Edwin and Charles. Your kind words serve as a great motivation for our team, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Abadasso M. Business - Confirmed reviews ALL

Serene environment. Warm staff. Excellent service. Room is clean, warm and cozy.

Dear Ms. Abadasso M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our serene environment, clean and cozy room, and the excellent service provided by our warm staff. Your satisfaction is our priority, and we look forward to welcoming you back. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 152 reviews 9.3/10 Location
  • 312 reviews 7.5/10 Room
  • 585 reviews 9.2/10 Service
  • 25 reviews 2/10 WiFi
  • 205 reviews 8.8/10 Amenities
  • 105 reviews 6.3/10 Comfort
  • 91 reviews 9.3/10 Breakfast
  • 62 reviews 6.3/10 Cleanliness

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