Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 797 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  797 reviews

TripAdvisor Rating  4.3/5  1,686 reviews

Certificate of excellence 2025

Lovely oasis in the heart of Nairobi.

TripAdvisor rating 4.0/5

Catherine S TripAdvisor review

This hotel is steeped with history and is located in the heart of Nairobi. Built in the ‘30’s it boasts old world charm with current amenities. An excellent spot to lay one’s head while enroute or in town for a few days.

Dear Catherine S, Thank you for your wonderful review! We are thrilled to hear that you found Fairmont The Norfolk to be a lovely oasis and appreciated its historical charm combined with modern amenities. It is gratifying to know that our hotel served as an excellent spot for your stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Dancan M. M. Couples - Confirmed reviews ALL

We had a great stay, good services, and easy access to the city centre.

Dear Mr. M., Thank you for your wonderful review. We are thrilled to hear that you had a great stay and appreciated our services as well as our convenient location. Your positive feedback is greatly valued by our team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Great stay

TripAdvisor rating 4.0/5

PermanentTourist75 TripAdvisor review

I brought my friend for Festive High Tea and an overnight stay as part of her birthday celebrations. I’d only mentioned it in passing but the staff sang happy birthday when the high tea was brought out which was nice. I booked the high tea for 1pm and we were slightly late, being seated at around 1:15pm. The high tea actually arrived at our table at 2:40pm so we were waiting for 1hr and 25 mins for it to come which was not great. However, we weren’t in a rush and when it did arrive it exceeded my expectations. The presentation was superb and the food was absolutely delicious. We used the pool which is over looked by 1970’s architecture buildings. The pool itself was nice and warm and a decent size. We had a nice swim. We had a twin room and the beds were slightly larger than an average single but not quite a queen size. They were really comfortable and I had a great nights sleep. The shower leaked water from the door where the seal didn’t quite meet the wall and the floor towel was soaked when I got out, but inside the shower it was great! Nice hot water and decent pressure. Had a drink and a light meal (still full from high tea!) in the evening at Cin Cin bar and the service was amazing. The staff were great, service was fantastic and overall we had a great time. Little things didn’t stop us enjoying the ambiance, the setting, the food or the facilities. Bed was amazing and would stay here again.

Dear Permanent Tourist, Thank you for taking the time to share your experience from your recent stay with us. We are delighted to hear that you enjoyed the festive high tea celebration for your friend's birthday, and we appreciate your kind words regarding our staff's efforts to make the occasion special. We sincerely apologize for the delay in serving your high tea. While we are pleased that the presentation and taste met your expectations, we are continuously striving to enhance our service efficiency. Additionally, we regret to learn about the leak from the shower door. Your feedback is important to us, and we will be sure to address these concerns to improve our guest experience further. It is wonderful to know that you found our beds comfortable and that you enjoyed the pool and bar service. We look forward to welcoming you back for another enjoyable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

I first stayed at The Norfolk when I was four, I am now 69 and returned to Kenya after an absence of 51 years. Whilst the city has grown from 500k to 5 million people, the hotel has changed little. If you want the most pleasant, the most historic, the most welcoming and the most hospitable stay in Nairobi then The Norfolk should be your choice.

Dear Mr. W., Thank you for your wonderful review and for sharing your heartfelt memories of The Norfolk. We are thrilled to hear that you consider our hotel to be charming and historic, and that it has remained a welcoming place for you over the decades. Your loyalty and appreciation of our hospitality truly mean a great deal to us. We look forward to welcoming you back for many more memorable stays in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Stenlund H. Solo - Confirmed reviews ALL

Being an historic hotel and place it is nowadays just filled with helpful and smiling staff. Wonderful service. Edwin, the driver, didn’t only bring me to Karen Blixens museum; he gave me a city tour. Showed me how the city improved in the 30 years he lived here. Pointed out the refurbished Central Park, the new stadium being built, marabou storks by the express way, the slum and what is being done, just gave me a very interesting tour. Alvin the safari guide. Effective and careful driver. Not getting my expectations up too high. “If you are lucky, very lucky, you might see a lion” (btw: the first thing that happened) Then saying we should sit and wait for an herd of elephants, while the other cars hurried away for next encounter. We waited like five minutes and then the elephants started walking our way. Those little details. The staff at Tatu bringing me a cake, saying “Karibo Tena” - when they learned that it was 30 years since I was at The Norfolk the last time. You can’t beat that service. Asante

Dear Mr. H., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be an oasis in town and that our team made such a positive impact on your experience. It is heartwarming to know that Edwin provided you with a memorable city tour and that Alvin's careful driving added to your safari experience. Our staff take great pride in delivering exceptional service, and your recognition of their efforts truly validates their hard work. We are also delighted that the special gesture from Tatu made your 30-year anniversary visit memorable. Your kind words motivate us to continue delivering outstanding service, and we look forward to welcoming you back for another memorable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

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