Fairmont The Norfolk 5 stars

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - ALL
Address: 00200, PO Box 58581, NAIROBI, 00200, KE
Telephone: +254202265000
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 789 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

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Fairmont The Norfolk

Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

Hotel extras

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Room

Fairmont Room with Queen Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)

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Room

Fairmont Room with 2 Single Beds

Non contractual photo

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe Room with King Bed

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)

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Room

Deluxe Room with 2 Single Beds

Non contractual photo

3 pers. max
35 m² / 376 sq ft

Bedding 3 x Single bed(s)

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Room

Deluxe Courtyard Room with King Bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)
Views: Courtyard View

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Room

Deluxe Courtyard Room with 2 Single Beds

3 pers. max
30 m² / 322 sq ft

Bedding 3 x Single bed(s)
Views: Courtyard View

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Room

Deluxe Verandah Room with King Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Fairmont Family Room

Non contractual photo

4 pers. max
60 m² / 645 sq ft

Bedding 1 x Queen size bed(s) and 1 x Twin bed(s)

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Room

Deluxe Family Room

Non contractual photo

4 pers. max
70 m² / 753 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: Courtyard View

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Suite

Norfolk Signature Suite with King Bed

Non contractual photo

3 pers. max
85 m² / 914 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Superior Suite with Queen Bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s)

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Suite

Deluxe Suite with King Bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Junior Suite with King Bed

2 pers. max
50 m² / 538 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View

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Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

Zoo

Access: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

Museums

Access: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

Tourist attraction

Access: 15 km / 9.32 mi

GIRAFFE CENTRE

Zoo

Access: 18 km / 11.18 mi

KARURA FOREST

Wood/forest

Access: 2 hrs walk / 30 min drive

Taxi

1.71 € 2 USD
Shuttle

94.09 € 110 USD

Shuttle on call

Details

Located along Limuru Road

Frequency

Every 20 minutes

NAIROBI ABORETUM

Wood/forest

Access: 1 hrs walk / 25 min drive

Taxi

1.71 € 2 USD
Shuttle

94.09 € 110 USD

Shuttle on call

Details

Located along State House Road

Frequency

Every 20 minutes

SARIT CENTER WESTLANDS

Shopping centre/mall

Access: 0 m / 0 mi 40 min walk / 20 min drive

Taxi

0.86 € 1 USD
Shuttle

93.24 € 109 USD

Shuttle on call

Details

There are different entrances for Sarit, Karuna Road, Kabete Road

HAZINA TRADE CENTER, NAIVAS

Shopping centre/mall

Access: 10 min walk / 15 min drive

Taxi

1.71 € 2 USD
Shuttle

94.09 € 110 USD

Shuttle on call

Details

Located in Nairobi Central District (CBD)

Frequency

Every 20 minutes

MILAN, MIRAGE TOWERS, WESTLANDS

Bar

Access: 15 min walk / 10 min drive

Taxi

1.71 € 2 USD

ALLOY BAR & LOUNGE

Bar

Access: 20 min walk / 15 min drive

Taxi

1.71 € 2 USD
Shuttle

94.09 € 110 USD

Shuttle on call

Details

Located at Sarit Center

Frequency

Every 20 minutes

CJ'S RESTAURANT

Restaurant and cafe district

Access: 10 min walk / 10 min drive

Taxi

1.71 € 2 USD

Hotel services

Check-in from 12:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

TATU RESTAURANT

Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

CIN CIN BAR

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

THE POOL RESTAURANT

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN BAR

Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 198 m² / 2131.252 sq ft
Maximum seats capacity: 225
Maximum capacity for banquets: 180

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 789 reviews

Mark J. Families - 8/16/2026 Confirmed reviews ALL

Alejandro F. Families - 8/13/2026 Confirmed reviews ALL

Dear Mr. F., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our staff professional and friendly and that you enjoyed the spacious rooms and comfortable beds. We hope to welcome you back soon for another pleasant experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Guy C. Couples - 8/12/2026 Confirmed reviews ALL

Dear Mr. C., Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our facility and staff to be of high quality. Your appreciation of the timeless comfort and elegance of our property is greatly valued. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Barbara W. Friends - 8/12/2026 Confirmed reviews ALL

Dear Ms. W., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you enjoyed the charm of our hotel, the lovely room, and the warm hospitality from our staff. Your compliments inspire us to maintain our high standards. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Cheong S. D. L. Couples - 8/10/2026 Confirmed reviews ALL

The Norfolk is a beautiful heritage hotel with a lovely court yard. Our room was lovely but unfortunately the service in the hotel is absolutely terrible. I had to ring for toilet rolls as empty rolls were not replaced. Our towels were not replaced. Housekeeping took the soiled towels away and did not replace them! Housekeeping did not replenish the bottled water in th room. Their showpiece restaurant, Tatu, was a nice restaurant with good friendly service. Unfortunately the food was far from good. I had the worst oysters in my life, the fleshy bit was about the size of a pipi. The excuse from the waitress was that they were Kenyan oysters. I’m not sure what’s got to do with how bad they were but it was perhaps a way of telling me to suck it up. Anyway I was hoping the steak to be better but alas it wasn’t so. I asked for the wet aged ribeye and was told they only had the dry aged one. Not a problem at all. I had the dry aged steak and it was cooked the way I wanted it but was under seasoned and flavourless . The steak was served with grilled vegetables and roasted garlic. Roasted garlic was hard and effectively raw. For my sides, I had mushrooms and steak fries. The mushrooms were ok but the steak fries were soft and just logs of potatoes. Fries are supposed to be crispy on the outside and soft on the inside. Not soft on the outside and inside. I was also disappointed with the Cin Cin lounge. I tried the Kenyan Tea on the menu. Kenyan Tea is apparently tea brewed with milk. Like Chai I suppose. Service was average but what surprised me was that the tea was brewed with teabags! Surely an establishment with substantial British heritage could do better. Very disappointing.

Dear Mr. L., Thank you for taking the time to share your thoughts regarding your recent stay at Fairmont The Norfolk. We are pleased to hear that you appreciated our beautiful heritage property and lovely courtyard. However, I sincerely apologize for the shortcomings you encountered during your stay, particularly with the level of service and housekeeping. It is unacceptable that your room amenities were not replenished adequately. We take guest comfort seriously and will address this with our housekeeping team to ensure that our standards are met consistently. We appreciate your feedback regarding your dining experiences, particularly at Tatu and Cin Cin Lounge. I regret that the food did not meet your expectations and that the tea service was not reflective of our heritage. Your comments will be shared with our culinary team for further consideration. We value your insights, as they help us improve our service and offerings. Thank you once again for your feedback, and we hope for the opportunity to serve you better in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Web-users rating

Other web-users rate our hotel

157 reviews 9.1/10 Location
290 reviews 7.5/10 Room
596 reviews 9.2/10 Service
20 reviews 1.9/10 WiFi
185 reviews 8.9/10 Vibe
91 reviews 9.4/10 Breakfast
61 reviews 6.6/10 Cleanliness
45 reviews 3.3/10 Value

24 reviews 8.8/10 Location
69 reviews 6.8/10 Room
109 reviews 9.5/10 Service
44 reviews 7/10 Food
22 reviews 9.5/10 Breakfast
19 reviews 5.9/10 Comfort
14 reviews 6.1/10 Cleanliness
8 reviews 8.6/10 Bar

26 reviews 9.2/10 Location
41 reviews 6.9/10 Room
119 reviews 9.4/10 Service
9 reviews 1.5/10 WiFi
30 reviews 8.4/10 Vibe
11 reviews 6.2/10 Comfort
9 reviews 6.4/10 Cleanliness
7 reviews 3.4/10 Value

11 reviews 9.3/10 Location
33 reviews 7.2/10 Room
48 reviews 9.1/10 Service
14 reviews 9.5/10 Breakfast
10 reviews 6.1/10 Comfort
7 reviews 6.7/10 Cleanliness

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Fairmont The Norfolk, check-in starts at 12:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Fairmont The Norfolk regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.