Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.
Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.
Hotel extras
Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom
Our accommodation(s)
Book this hotel
Page 1 out of 5, Room 1 :
Fairmont Room with Queen Bed
, Room 2 :
Fairmont Room with 2 Single Beds
Feel at home in the comfortable surroundings of our deluxe rooms. Enriched with historical surroundings and contemporary luxury, each room provides our guests an ideal haven to relax and unwind with the inspiring sounds of exotic nature.
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Bedding
Single bed(s) x1
King size bed(s) x1
King size bed(s) x1
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Hair dryer
Opening windows
Temperature Air Control
Air Conditioning
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x Single bed(s) and
1 x King size bed(s) and
1 x King size bed(s)
Photo out of - Deluxe Courtyard Room with 2 Single Beds
Each of our deluxe courtyard rooms feature a marvelous view of the iconic garden welcoming a variety of exotic birds, flowers and our iconic vintage transportation collection.
Our Superior Suite offers a sophisticated open-concept design, seamlessly blending modern luxury with timeless elegance. Nestled in the heart of our iconic property, this suite features a sumptuous queen bed, ensuring a restful night's sleep.
Page 1 out of 1, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
KENYA WILDLIFE SAFARI
Zoo
Access:
1 km / 0.62 mi
MUSEUMS AND GALLERIES
Museums
Access:
1 km / 0.62 mi
NAIROBI NATIONAL PARK
Tourist attraction
Access:
15 km / 9.32 mi
GIRAFFE CENTRE
Zoo
Access:
18 km / 11.18 mi
Page out of
KARURA FOREST
Wood/forest
Access:
2 hrs walk / 30 min drive
Taxi
1.78€2USD
Shuttle
97.91€110USD
Shuttle on call
Details
Located along Limuru Road
Frequency
Every 20 minutes
NAIROBI ABORETUM
Wood/forest
Access:
1 hrs walk / 25 min drive
Taxi
1.78€2USD
Shuttle
97.91€110USD
Shuttle on call
Details
Located along State House Road
Frequency
Every 20 minutes
Page out of
SARIT CENTER WESTLANDS
Shopping centre/mall
Access:
0 m / 0 mi40 min walk / 20 min drive
Taxi
0.89€1USD
Shuttle
97.02€109USD
Shuttle on call
Details
There are different entrances for Sarit, Karuna Road, Kabete Road
HAZINA TRADE CENTER, NAIVAS
Shopping centre/mall
Access:
10 min walk / 15 min drive
Taxi
1.78€2USD
Shuttle
97.91€110USD
Shuttle on call
Details
Located in Nairobi Central District (CBD)
Frequency
Every 20 minutes
MILAN, MIRAGE TOWERS, WESTLANDS
Bar
Access:
15 min walk / 10 min drive
Taxi
1.78€2USD
ALLOY BAR & LOUNGE
Bar
Access:
20 min walk / 15 min drive
Taxi
1.78€2USD
Shuttle
97.91€110USD
Shuttle on call
Details
Located at Sarit Center
Frequency
Every 20 minutes
CJ'S RESTAURANT
Restaurant and cafe district
Access:
10 min walk / 10 min drive
Taxi
1.78€2USD
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service
Near the property
Car park
125 rooms
One room for people with reduced mobility
8 connecting rooms
3 floors
Languages spoken at the hotel
English
Spanish
French
100% Non Smoking Property
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Entertainment
Piano
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Air Conditioning
Desk equipment available
Plugs and converters available on desks
Umbrellas
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
3 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
BBQ / Picnic Area
BBQ / Picnic Area
Business
10 Meeting rooms
Business Center
Business center with support staff
Family
Babysitting on request
Babysitting on request
Services for children
Outdoor playground for children
Green area
Well-being
Outdoor Heated Pool
Outside
On site
GYM
On site
Near the property
Outdoor parking
Public
200 parking spaces
Parking for a month
Parking for a week
Security
Parking equipped with lights
Patrolled parking
Park with sand pit
Accessibility
Accessible parking
Page 1 out of 2, Restaurant 1 :
LORD DELAMARE TERRACE
, Restaurant 2 :
TATU RESTAURANT
LORD DELAMARE TERRACE
Photo out of - LORD DELAMARE TERRACE
All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.
Cooking style
International
Accessibility
Accessible service
00200 Nairobi, Kenya
Other informations
Services
Air conditioning
Wheelchair access
Non Smoking Area
Terrace
Payment
Cash
Credit card
Accommodate food
Brunch
Light menu
Vegetarian menu
All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.
TATU RESTAURANT
Photo out of - TATU RESTAURANT
Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.
Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.
CIN CIN BAR
Photo out of - CIN CIN BAR
This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy:
snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.
This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy:
snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.
Page out of
THE POOL RESTAURANT
Photo out of - THE POOL RESTAURANT
Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.
Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.
CIN CIN BAR
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Smoking Area
Musical Entertainment
Terrace
Payment
Cash
Voucher
Other
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Snacks facilities
Cold snacks
Hot snacks
Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.
Pool
On site
Pool features
Outdoor pool
Heated Pool
Fitness center
Non contractual photo
On site
Spa
Photo out of - Spa
Additional charge
Spa : "Soon to reopen", fill in your email address to be kept informed
Location
On site
Spa : "Soon to reopen", fill in your email address to be kept informed
We are here to turn your dreams into reality, you will find everything you need to fulfill your wedding ,from an out door wedding at a location of your choice, or in our Ballroom for that great reception to designing a seamless and memorable wedding.
Linked to the Macondo Literary Festival. Beautifully engaged staff that are port of the writers' and guests experience. Impeccable and professional services. A most comfy bed. Blissful sleep. Delectable bath gel. I thoroughly indulged my being.
Dear Ms. O.,
Thank you for your wonderful review. We are thrilled to hear that your stay was soul healing and life-restoring, and that our staff contributed positively to your experience. Your kind words regarding our services and amenities are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Laura A. K.
Solo
-
Confirmed reviews ALL
I had a lovely stay. The staff are kind and friendly too.
Dear Ms. K.,
Thank you for your wonderful review! We are thrilled to hear that you had a lovely stay and that our team made a positive impression with their kindness and friendliness. Your satisfaction is our priority, and we look forward to welcoming you back.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Taylor L.
Families
-
Confirmed reviews ALL
Good food, lovely accommodations and friendly staff.
Dear Ms. L.,
Thank you for your wonderful review! We are thrilled to hear that the historical background of our hotel was a highlight during your stay. It is gratifying to know that you enjoyed the food, accommodations, and the friendliness of our staff. We hope to welcome you back soon.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 3.0/5
Antonio F.
Friends
-
Confirmed reviews ALL
I am an Accor diamond member. When I got there receptionist did not acknowledge BUT only commented that I booked through an agency. Had to argue for an upgrade even though I was only staying ONE night.
Dear Mr. F.,
Thank you for your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations, particularly with the recognition of your status and the upgrade process. Your comments are valuable and will be taken into consideration for future improvements.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Nancy L.
Couples
-
Confirmed reviews ALL
people were helpful and kind, beautiful hotel
Dear Ms. L.,
Thank you for your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our hotel and its surroundings beautiful, and that our team provided you with helpful and kind service. Your kind words are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Dear Ms. O.,
Thank you for your wonderful review. We are thrilled to hear that your stay was soul healing and life-restoring, and that our staff contributed positively to your experience. Your kind words regarding our services and amenities are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Laura A. K.
Solo
-
Confirmed reviews ALL
I had a lovely stay. The staff are kind and friendly too.
Dear Ms. K.,
Thank you for your wonderful review! We are thrilled to hear that you had a lovely stay and that our team made a positive impression with their kindness and friendliness. Your satisfaction is our priority, and we look forward to welcoming you back.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Taylor L.
Families
-
Confirmed reviews ALL
Good food, lovely accommodations and friendly staff.
Dear Ms. L.,
Thank you for your wonderful review! We are thrilled to hear that the historical background of our hotel was a highlight during your stay. It is gratifying to know that you enjoyed the food, accommodations, and the friendliness of our staff. We hope to welcome you back soon.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 3.0/5
Antonio F.
Friends
-
Confirmed reviews ALL
I am an Accor diamond member. When I got there receptionist did not acknowledge BUT only commented that I booked through an agency. Had to argue for an upgrade even though I was only staying ONE night.
Dear Mr. F.,
Thank you for your feedback regarding your recent stay with us. We regret to hear that your experience did not meet your expectations, particularly with the recognition of your status and the upgrade process. Your comments are valuable and will be taken into consideration for future improvements.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Nancy L.
Couples
-
Confirmed reviews ALL
people were helpful and kind, beautiful hotel
Dear Ms. L.,
Thank you for your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you found our hotel and its surroundings beautiful, and that our team provided you with helpful and kind service. Your kind words are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Agnes N.
Business
-
Confirmed reviews ALL
I was happy the waitress were lovely and the receptionist too
Dear Ms. N.,
Thank you for your kind words regarding the lovely service you received from our waitstaff and reception team. We are thrilled to hear that you enjoyed your stay with us and appreciate your positive feedback.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Susan G.
Couples
-
Confirmed reviews ALL
See above
Dear Ms. G.,
Thank you for your kind words regarding our team's professionalism and willingness to assist. We are thrilled to know that our staff made your experience enjoyable. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Katharine J.
Business
-
Confirmed reviews ALL
An excellent hotel, brilliant care and brilliant quality rooms and facilities
Dear Ms. J.,
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our customer service exceptional and enjoyed the quality of our rooms and facilities. Your compliments will surely motivate our team to continue delivering great experiences.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Louise K.
Couples
-
Confirmed reviews ALL
We had 2 nights here, wow what an elegant hotel. Fabulous staff, very friendly and attentive. The food in Tatu was exceptional!! Would highly recommend staying here.
Dear Ms. K.,
Thank you for your gracious review! We are thrilled to hear that you found our hotel elegant and enjoyed your stay with our attentive staff and exceptional food at Tatu. Your recommendation means a great deal to us, and we look forward to welcoming you back soon.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Judith R.
Couples
-
Confirmed reviews ALL
We could
Only stay one night (unfortunately) en route to Masai Lara and Samburu.,Lovely accommodations and history. Superb breakfast buffet. It was way too short a stay. Will definitely want to return and stay longer!
Dear Ms. R.,
Thank you for your wonderful review! We are thrilled to hear that you appreciated the charm and sophistication of our hotel, as well as the superb breakfast buffet. We look forward to welcoming you back for a longer stay in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.0/5
Ruth L.
Business
-
Confirmed reviews ALL
The environment is beautiful and peaceful. There was history in the furniture, the antique vehicles on the compound, the pictures on the wall - all you need do is ask. I loved the cool weather and flowers - they made me smile all the time. The hotel is easily accessible. The acoustic music in the background keeps you well entertained and at the same time allows for conversation without having to raise your voice. The staff are helpful, Jolly and readily available. The food is nice although im partial to the dessert that I thoroughly enjoyed. A nice hotel worth staying at.
Dear Ms. L.,
Thank you for your wonderful review! It is heartening to know that you had an absolutely delightful experience during your stay with us. We are thrilled that you appreciated the natural and historic ambience, as well as the comfort and luxury of our rooms. Your compliments regarding our staff's helpfulness and amiability are greatly appreciated, as they strive to provide exceptional service to all our guests. We are particularly pleased to hear that you enjoyed the pastries and desserts, as well as the overall peaceful environment. Our team works diligently to create a setting that is both inviting and conducive to relaxation and enjoyment. It is rewarding to know that our efforts resonated with you. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Joyce M.
Business
-
Confirmed reviews ALL
Very good
Dear Ms. M.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.0/5
Jack R.
Families
-
Confirmed reviews ALL
Safe, comfortable, quiet hotel in the centre of Nairobi
Dear Mr. R.,
Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be safe, comfortable, and quiet in the heart of Nairobi. Your satisfaction is our priority.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Catherine K.
Business
-
Confirmed reviews ALL
Great satisfaction with your services and i would still choose the facility anytime. I will highly recommend any interested persons to book their stay. Thank you.
Dear Ms. K.,
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a comfortable experience and that you would recommend our facility to others. Your kind words mean a lot to our team.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Inam Q.
Families
-
Confirmed reviews ALL
Amazing stay! Geoffrey was awesome!
Dear Mr. Q.,
Thank you for your wonderful review! We are thrilled to hear that you had an amazing stay and that Geoffrey made a positive impact on your experience. Your kind words will be shared with our team.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Wilbur M.
Friends
-
Confirmed reviews ALL
Great staff. Very friendly and efficient service.
Dear Mr. M.,
Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you found our staff to be friendly and efficient, and that your overall experience was comfortable. We appreciate your kind words and hope to welcome you back soon.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Beth S.
Couples
-
Confirmed reviews ALL
Gracious service. Nice rooms and public spaces
Dear Ms. S.,
Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our service gracious and our accommodations comfortable. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Simon G.
Families
-
Confirmed reviews ALL
We arrived back from safari to find that our room had been upgraded which was just so special. The room was incredible and the service from all the staff was so good. The food was amazing too! Tatu was delicious and the breakfast was great too.
Dear Mr. G.,
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you appreciated the room upgrade and enjoyed our services and dining options. Your kind words will certainly inspire our team to keep delivering exceptional experiences.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Margaret L.
Couples
-
Confirmed reviews ALL
We only had a day room provided by our tour because of the long layover. The hotel was fantastic. We made use of the gym. We walked to Naivas Supermarket just 5 minutes walk. The food in the front restaurant was great but both meals took forever to be served. Lunch took 45 minutes and dinner took 40 minutes after we placed our orders.
Dear Ms. L.,
Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time at the hotel and appreciated the gym facilities as well as the quality of food in our front restaurant. However, we regret that the service time for your meals did not meet your expectations. Your comments will be taken into consideration as we strive to enhance our guest experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Susan C.
Families
-
Confirmed reviews ALL
We were so comfortable staying at this hotel on our recent trip to Nairobi . The hotel lobby and grounds are beautiful and lush and very well maintained. We appreciated the establishment’s history and security measures in place to keep guests safe. The ambience and general atmosphere is very warm and clean and historical. I would absolutely recommend this hotel to anyone looking to stay or travel to Nairobi. I will say that the bedding and the beds themselves were extremely plush and comfortable. I thoroughly enjoyed the bathroom facilities and the shampoo/conditioner/body products that were provided which were made locally
Dear Ms. C.,
Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our accommodations to be top-notch and that you appreciated the beautiful and well-maintained grounds, as well as the rich history of our establishment. It is also gratifying to know that you enjoyed the comfort of our plush bedding and the locally made bathroom amenities. Your recommendation means a great deal to us, and we are pleased to have provided you with a warm and clean atmosphere during your visit. We look forward to welcoming you back on your next trip to Nairobi.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Web-users rating
Other web-users rate our hotel
152 reviews9.2/10Location
288 reviews7.6/10Room
592 reviews9.2/10Service
19 reviews2/10WiFi
185 reviews9/10Vibe
92 reviews9.4/10Breakfast
62 reviews7/10Cleanliness
42 reviews3.4/10Value
28 reviews9/10Location
69 reviews7/10Room
105 reviews9.5/10Service
22 reviews9.6/10Breakfast
20 reviews6.1/10Comfort
13 reviews6.5/10Cleanliness
9 reviews8.7/10Bar
8 reviews3.7/10Value
26 reviews9.3/10Location
44 reviews7/10Room
125 reviews9.5/10Service
9 reviews1.6/10WiFi
32 reviews8.5/10Vibe
10 reviews6.8/10Cleanliness
7 reviews3.6/10Value
6 reviews9.5/10Breakfast
12 reviews9.4/10Location
33 reviews7.5/10Room
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26 reviews9.4/10Service
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Frequently asked questions
Fairmont The Norfolk is located at 00200, PO Box 58581, Nairobi, Kenya, in the heart of the city opposite the University of Nairobi. You can reach us via taxi or our on-call shuttle service, with public parking available near the property. We are a cultural hub near the National Museum and just a 10-minute walk from Hazina Trade Center.
Fairmont The Norfolk offers various accommodations including Fairmont Rooms with Queen or Single beds and Deluxe Rooms with King or Single beds. For families, we provide interconnecting Fairmont and Deluxe Family Rooms, while those seeking extra space can choose from our Signature, Superior, Deluxe, or Junior Suites. Many rooms offer views of our tranquil courtyard gardens.
Fairmont The Norfolk offers a range of premium services including:
Free Wi-Fi and business center
Public parking and shuttle service
Heated outdoor pool, fitness center, and spa
Lord Delamere Terrace and Tatu Restaurant
Wheelchair accessibility and wedding venues
Additional charges apply for laundry and valet services.
At Fairmont The Norfolk, you can dine at Lord Delamere Terrace for international cuisine or Tatu Restaurant for premium seafood and meat. Cin Cin Bar offers refreshments from 8 AM, while The Pool Restaurant serves comfort food. We provide a breakfast buffet, room service with hot and cold meals, and various vegetarian options to suit your needs.
At Fairmont The Norfolk, check-in starts at 12:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont The Norfolk regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont The Norfolk using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont The Norfolk features 10 well-appointed meeting spaces, including an elegant ballroom for your professional needs. Our largest room spans 198 square meters and can accommodate up to 225 guests. We provide a business center with support staff and high-speed Wi-Fi to ensure your meetings run smoothly.
You can certainly organize your wedding or special event at Fairmont The Norfolk, where we offer everything from outdoor garden ceremonies to grand ballroom receptions. Our facilities include 10 meeting rooms with a maximum banquet capacity of 180 guests. Our dedicated team is here to help turn your dreams into a memorable reality.
Fairmont The Norfolk is a wheelchair accessible hotel featuring a dedicated room for guests with reduced mobility. Our accessible rooms include bathrooms with 32-inch wide doors and we offer accessible parking on-site. Additionally, our restaurants provide accessible service to ensure a comfortable experience for all our guests.
Yes, Fairmont The Norfolk allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Fairmont The Norfolk, you can visit these locations on foot:
University of Nairobi - 1 minute
Hazina Trade Center - 10 minutes
CJ's Restaurant - 10 minutes
Milan, Mirage Towers - 15 minutes
Alloy Bar & Lounge - 20 minutes
Fairmont The Norfolk features a tranquil spa where you can enjoy wellness treatments. Our facilities include a heated outdoor pool, a fitness center, and a sauna and steam room. Please note that the spa is currently preparing to reopen to provide you with a refreshed experience.
Fairmont The Norfolk supports business travelers with 10 meeting rooms and a business center with support staff. Each room features a desk and high-speed Wi-Fi is available throughout the property. You can also enjoy an extensive breakfast buffet and utilize our laundry and valet services for an additional fee.
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I can take advantage of the Members' rate
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