Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.7/5 816 reviews

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Fairmont The Norfolk - Image 1
Fairmont The Norfolk - Image 2
Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Fairmont Room with 2 Single Beds

Non contractual photo

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Feel at home in the comfortable surroundings of our deluxe rooms. Enriched with historical surroundings and contemporary luxury, each room provides our guests an ideal haven to relax and unwind with the inspiring sounds of exotic nature.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Single bed(s) x1

King size bed(s) x1

King size bed(s) x1

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Each of our deluxe courtyard rooms feature a marvelous view of the iconic garden welcoming a variety of exotic birds, flowers and our iconic vintage transportation collection.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities
See availabilities
See availabilities

Suite

Superior Suite with Queen Bed

Photo out of - Superior Suite with Queen Bed

Our Superior Suite offers a sophisticated open-concept design, seamlessly blending modern luxury with timeless elegance. Nestled in the heart of our iconic property, this suite features a sumptuous queen bed, ensuring a restful night's sleep.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Deluxe Suite with King Bed

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Junior Suite with King Bed

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 125 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children
  • Green area

Well-being

Outdoor Heated Pool

  • Outside
  • On site

GYM

  • On site
  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit

Accessibility

  • Accessible parking

TATU RESTAURANT

Photo out of - TATU RESTAURANT

Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

Cooking style
International
Capacity
48
Accessibility
Accessible service
00200 Nairobi, Kenya
Telephone +254 795 737786

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

CIN CIN BAR

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Voucher
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Spa : "Soon to reopen", fill in your email address to be kept informed

We are here to turn your dreams into reality, you will find everything you need to fulfill your wedding ,from an out door wedding at a location of your choice, or in our Ballroom for that great reception to designing a seamless and memorable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  816 reviews

Customer review rating 4.0/5

Rhandi B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Edward M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found your experience to be comfortable and hygienic, and that our culinary offerings met your expectations. It is particularly gratifying to know that our safari planning and the expertise of our drivers, Joseph and David, contributed to your enjoyment of the Big Five. Your kind words about our courteous restaurant staff will be shared with the entire team. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you for your kind feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our accommodation and food to your satisfaction and that you enjoyed the pool after your flight. We appreciate your note about the wine pricing, as guest feedback is invaluable in our efforts to enhance the overall experience. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Mickey A. L. Friends - Confirmed reviews ALL

Dear Mickey a. L., Thank you for your wonderful review following your recent stay with us. We are thrilled to hear that you enjoyed your time at our historical hotel, both before a. after your safari. It is gratifying to know that our staff made a positive impression with their friendliness a. helpfulness. We are particularly pleased that you enjoyed the breakfast on the patio a. had a memorable dining experience in our restaurant. Celebrating your birthday with a cake is our pleasure, a. we are glad it added to your special occasion. Additionally, we appreciate your acknowledgment of our commitment to guest security, as it is a priority for us. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you for your kind words regarding your stays at our hotel. We are pleased to hear that you enjoyed the facilities and overall experience. We appreciate your feedback about the meal service and will take it into consideration for future improvements. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Edward M. Couples - Confirmed reviews ALL

The Safari drivers Joseph and David were especially outstanding. We saw the Big Five and as many animals as possible. The property is just outside the Park and very convenient. The restaurant was manned by very courteous staff, The overall experience was 5 STAR.

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found your experience to be comfortable and hygienic, and that our culinary offerings met your expectations. It is particularly gratifying to know that our safari planning and the expertise of our drivers, Joseph and David, contributed to your enjoyment of the Big Five. Your kind words about our courteous restaurant staff will be shared with the entire team. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

We stayed one night before and one night after our Masai Mara safari. The hotel made us very welcome and offers excellent accommodation and food. It was great to have a dip in the pool after a long flight to Nairobi. We chose to eat on the bar terrace in the evening which has a variety of plates that suited us. Wine is however quite expensive.

Dear Mr. C., Thank you for your kind feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our accommodation and food to your satisfaction and that you enjoyed the pool after your flight. We appreciate your note about the wine pricing, as guest feedback is invaluable in our efforts to enhance the overall experience. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Mickey A. L. Friends - Confirmed reviews ALL

We loved staying in this historical Nairoibi hotel both a few days before a. after our Safari. All the staff we met were so friendly a. helpful, including the bar area. The morning breakfast on the patio was fantastic - something for everyone; a. we also enjoyed the restaurant for dinner. They surprised me with a birthday cake as well on our back-end stay! Our bedroom, a. maybe all of them, opened up to the beautiful nature filled courtyard. The Norfolk people are very mindful of security, a. there was no issue getting a car/taxi to go somewhere.

Dear Mickey a. L., Thank you for your wonderful review following your recent stay with us. We are thrilled to hear that you enjoyed your time at our historical hotel, both before a. after your safari. It is gratifying to know that our staff made a positive impression with their friendliness a. helpfulness. We are particularly pleased that you enjoyed the breakfast on the patio a. had a memorable dining experience in our restaurant. Celebrating your birthday with a cake is our pleasure, a. we are glad it added to your special occasion. Additionally, we appreciate your acknowledgment of our commitment to guest security, as it is a priority for us. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

We enjoyed our rooms (2 stays), the grounds, and the overall facility. Meal service was mixed with occasional long waits for simple breakfast items (coffee and boiled eggs). The food was very good!

Dear Mr. S., Thank you for your kind words regarding your stays at our hotel. We are pleased to hear that you enjoyed the facilities and overall experience. We appreciate your feedback about the meal service and will take it into consideration for future improvements. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Joseph A. M. Families - Confirmed reviews ALL

Stayed for one night before our safari and three nights after. Totally exceeded our expectations .

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to learn that our location and attentive service exceeded your expectations during your time here. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Michael A. N. Business - Confirmed reviews ALL

As always, a very pleasant stay. Always nice to walk through the gardens. The rooms, while ageing, are in perfect condition and very comfortable. The entire hotel team is very helpful and professional.

Dear Mr. A. N., Thank you for your wonderful feedback regarding your recent stay at our hotel. We are pleased to hear that you found our gardens delightful and that our team provided you with helpful and professional service. Your kind words about the comfort of our rooms are greatly appreciated. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Miriam A. Business - Confirmed reviews ALL

Nice location+gym. Pretty compound and garden, good food. Nice and friendly staff, but long waiting times (over an hour for in-room dinner, about the same time for my invoice which still needed multiple corrections). Rooms would benefit from a bit of renovation/modernisation (lock at the door didn't work properly, wardrobe doors were worn out (light went on in the middle of the night), carpet could be replaced).

Dear Ms. A., Thank you for your thoughtful feedback regarding your recent stay with us. We are pleased to hear you enjoyed our location, gym, and food, as well as the service from our friendly staff. However, we sincerely apologize for the extended waiting times for in-room dining and your invoice; we understand how this can be frustrating. Additionally, we appreciate your observations about the condition of the rooms and will certainly take them into account as we continuously seek to enhance our guests' experiences. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 3.5/5

Pamela L. Families - Confirmed reviews ALL

The Norfolk is a nice Hotel which we have known since we celebrated our wedding there in 2004 with guests, but it has changed over the years and the staff and the services they provide are not of the same standard as previously, but I think nor are the clients. The supervisors both in the restaurant and in the bar are not doing there jobs and following up. The service generally take too long time.

Dear Ms. L., Thank you for taking the time to share your thoughts regarding your recent experience at Fairmont The Norfolk. We are pleased to hear you found your stay comfortable and value your long-standing connection to our hotel. However, we regret that the service you encountered did not meet your expectations. Your feedback regarding the staff and service standards has been noted, and we will take your comments into consideration to enhance our guests' experiences in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.5/5

Anchal P. Friends - Confirmed reviews ALL

We had a wonderful experience at the Fairmont Norfolk and chose to stay here on our last day in Nairobi after a lovely time at the Maasai Mara. We arrived quite late, but the receptionist and the front office team were very efficient, welcoming, and friendly. Dinner was lovely, although the service was a little slow in between the courses. The ambience throughout the property was beautiful and relaxing, and we had some time during the day to explore and appreciate the property. Breakfast was lively and enjoyable, with the staff being exceptionally warm and friendly. A special mention to Sabri at the waffle corner, who was very kind and welcoming. Overall, it was a wonderful experience and a lovely way to end our trip. Just one small constructive observation for future guests, the chair at the writing desk in our room had some visible stains and could perhaps use a little attention. I would definitely recommend this beautiful property to anyone visiting Nairobi. We truly enjoyed our stay and the warm hospitality.

Dear Anchal P., Thank you for taking the time to share your wonderful experience at Fairmont The Norfolk. We are thrilled to hear that you found your stay beautiful and that our team made a positive impression with their efficiency and friendliness. We appreciate your feedback regarding the service speed during dinner and will certainly take it into consideration as we strive to enhance our guest experience. Additionally, we are glad to know that you enjoyed the breakfast and had a memorable interaction with our staff, particularly with Sabri at the waffle corner. We sincerely apologize for the condition of the chair at the writing desk in your room. Your observation will be addressed to ensure a more pleasant environment for our guests. Thank you for recommending our property to others visiting Nairobi. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.5/5

Simone D. F. Friends - Confirmed reviews ALL

Nice hotel, good amenities. Quiet

Dear Ms. F., Thank you for your positive review. We are pleased to hear that you enjoyed your stay at our hotel, appreciating the amenities and the peaceful atmosphere. Your feedback is valued, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Myrna B. Families - Confirmed reviews ALL

We stayed for 3 nights. The breakfast is included in the room price. It was truly amazing; had every conceivable food with many stations where food was cooked to order. We tried two other restaurants and they. were top notch. The entire staff were friendly and helpful.

Dear Myrna B., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our extensive breakfast offerings and the dining experiences at our restaurants. Your kind words about our staff will certainly be shared with the team. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Emma M. Couples - Confirmed reviews ALL

We stayed one night in Nairobi and this hotel was perfect. It was very nice and safe. We were able to experience as much as we wanted / expected in the city from this location.

Dear Ms. M., Thank you for your wonderful review! We are thrilled to hear that you had a great stay with us and felt safe during your time in Nairobi. It is gratifying to know that our location met your expectations for experiencing the city. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Diana S. Couples - Confirmed reviews ALL

A brilliant stay and holiday. Thank you to all the hotel staff and tourguides/ drivers who took great care of us.

Dear Ms. S., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a brilliant experience and that our staff and tour guides contributed positively to your holiday. Your kind words will certainly be shared with the team. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 2.5/5

Nancy L. S. Couples - Confirmed reviews ALL

Noisy and barely functional AC, lumpy beds and worn furniture really is not fitting the Fairmont brand. Night and day vs the Fairmont we stayed at in Amman. That said the service staff is excellent and the lobby area very welcoming.

Dear Ms. S., Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you encountered with the room conditions, as they do not reflect the standards we aim to uphold. We appreciate your kind words regarding our service staff and the lobby area. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Hui C. Couples - Confirmed reviews ALL

The room is very comfortable and well equipped, the staffs are very warm and helpful. The pool area is popular, make sure to come early otherwise risk of no available chairs

Dear Ms. C., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted that you appreciated our beautiful and historical building, along with the comfort of your room and the warmth of our staff. Your note about the pool area is valuable, and we appreciate your insight. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Zeyi X. Families - Confirmed reviews ALL

Beautiful room, elegant courtyard and excellent service. Although there was a minor incident of incorrect payment, the hotel staff followed up proactively to resolve it.

Dear Zeyi X., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and appreciated the elegance of our courtyard and the service provided by our team. We also appreciate your understanding regarding the payment incident and are glad to have resolved it to your satisfaction. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Cesar V. Business - Confirmed reviews ALL

I spent a week and the hotel has a great location, wonderful gardens, quiet pool, spacious rooms and all the facilities

Dear Mr. V., Thank you for your wonderful review! We are thrilled to hear that you enjoyed our great location and the professionalism of our team. Your appreciation for our gardens, pool, and spacious rooms is greatly valued. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

We booked a couple of nights as a relaxer after nine days on safari. This place was absolutely gorgeous. Attention to detail, lovely staff and top class food and drink that wasn't ridiculously expensive. We booked a half day tour of Nairobi through reception and our driver Charles and experience was perfect. Felt safe and had a great experience. Really made a fantastic finish to out holiday.

Dear Mr. S., Thank you for sharing your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be a gorgeous oasis, and that our team provided you with excellent service. It is also gratifying to know that you enjoyed the half-day tour of Nairobi with Charles, and that it contributed to a memorable conclusion to your holiday.We appreciate your kind words and look forward to welcoming you back for another exceptional experience. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Daniel S. Couples - Confirmed reviews ALL

Wonderful experience.

Dear Mr. S., Thank you for your wonderful review! We are thrilled to hear that you had an excellent experience during your stay. Your satisfaction is a great encouragement to our team, and we look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

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