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Fairmont The Norfolk 5 stars

Customer review rating 4.4/5 1,493 reviews

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Fairmont The Norfolk
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+ 12 Services

Hotel extras

Nairobi's finest and best-known hotel.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Business services
  • 10 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont The Norfolk

00200
PO Box 58581
 nairobi
kenya

Tel: +254202265555

Fax: (+254)202216796

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 18km / 11.18 miles

  • By plane

    NAIROBI WILSON AIRPORT At 8km / 4.97 miles

GPS :-1.278337, 36.815827

Our accommodation(s)

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Mini Bar

Fairmont Twin NS

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Mini Bar

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Mini Bar

Deluxe Veranda King NS

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Mini Bar

Deluxe Courtyard King NS

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Mini Bar

Deluxe Courtyard Twin NS

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Mini Bar

Deluxe Courtyard Queen NS

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Mini Bar

Fairmont King NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Queen NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Twin NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Queen NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Twin NS

  • Max. number of persons: 3
  • Mini Bar
Rooms

Our restaurants and bars

TATU RESTAURANT

Type of cuisine: International

Tatu restaurant is the new trendsetter for modern contemporary Americano-Kenyan cuisine. The outlet defines the conceptualization of Fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LORD DELAMARE TERRACE

Type of cuisine: International

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE T LOUNGE

Type of cuisine: International

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

23:30 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL RESTAURANT

Non contractual photo

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN WINE BAR

Non contractual photo

Cin Cin Wine Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 198 m²

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Fairmont The Norfolk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,493 reviews

Pleasant grounds

Customer review rating 3.5/5

Lourdesiree L. Couples - 17/02/2020 Confirmed reviews ALL

Overall it was within our expectations, the grounds and buildings are lovely. It's history a charming reminder of Kenya under British. The rooms are not too big compared to Movenpick which I prefer. The socket by the desk in our room didn't work. It needs attention. Service from reception is good. Bartender slow in making drinks. Service from Tatu is good but food is average.

Dear Ms. L. Thank you very much for choosing to stay with us here at Fairmont The Norfolk. We appreciate your feedback regarding your stay with us. We are also pleased to read that you enjoyed our lovely gardens and charming history. We have noted all of the concerns you have mentioned and assure you that we shall take the necessary steps to rectify the issues raised. It is our hope that you will give us another opportunity to restore your faith in delivering the services expected. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Yes good stay

Customer review rating 4.5/5

Angela K. Business - 17/02/2020 Confirmed reviews ALL

I love the place and would like to return of the price are friendly reduced.

Dear Ms. k., Thank you for choosing to stay at Fairmont The Norfolk and for posting your review. The team and I are delighted to read that you enjoyed your hotel experience and that you will consider coming back. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent stay

Customer review rating 5.0/5

Osward M. N. Business - 12/02/2020 Confirmed reviews ALL

My experience at the hotel was superb. I was particularly impressed with the security at the hotel and hospitality. The rooms were well furnished and cleaned. Next time I have chance to visit Kenya, Fairmont will be my home!

Dear Mr. N., Thank you for choosing to stay at Fairmont The Norfolk. My team and I are pleased to read that you had a superb experience with us and we look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Beautiful grand hotel

Customer review rating 4.5/5

Gale Friends - 12/02/2020 Confirmed reviews ALL

The rooms were very nice with great amenities and beautiful surroundings. The staff was very friendly and attentive. Location was not applicable because we were advised of security issues in area. We were not able to walk around to see surrounding area. That was a disappointment.

Dear Ms. R., Thank you for taking the time to share feedback from your stay with us. We are delighted to note that you enjoyed your stay and appreciated our beauty, grandeur, nice rooms, nice amenities, beautiful ambience and our friendly and attentive team. We apologize that you were not able to walk around the neighborhood and assure you that during your next stay with us we can make arrangements for one of our team members to accompany you as you take a walk around our neighborhood We look forward to your return. Best regards, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent stay

Customer review rating 4.0/5

Alain B. T. Business - 12/02/2020 Confirmed reviews ALL

It was a wonderful experience staying at Fairmont.

Dear Mr. T., Thank you for choosing to stay at Fairmont The Norfolk. My team and I are pleased to read that you had a wonderful experience with us and we look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Good stay,polite and lovely staff

Customer review rating 5.0/5

Okeoma E. Business - 08/02/2020 Confirmed reviews ALL

I noticed all the staff were polite,and very prompt services ,I will recommend my colleagues to patronize the Fairmount.

Dear Ms. E., Thank you for taking the time to review your recent stay with us. We are delighted to read that you will recommend us to your colleagues and to note that your experience with us was to your satisfaction and that you appreciated the politeness of our team & their efficient service. The team will be pleased to note your comments. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

GreAt staff, less than satisfactory room

Customer review rating 3.5/5

Brian S. Couples - 09/01/2020 Confirmed reviews ALL

Great staff very helpful and nice. Great meal twice at Tatu. Standard room was a bit sub par, and not up to the Fairmont standard I have come accustomed to.

Dear Mr. S., Thank you for choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to review your stay at our property and for sharing your concern. We are glad to read that that you appreciated our helpful & great team and delicious meals. Please do however accept our sincere apology for the shortfall experienced. Rest assured that we shall look into the issue raised. We look forward to an opportunity to restore your faith in us. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

As wonderful as each time we were in the Norfolk

Customer review rating 5.0/5

P. A. Families - 06/01/2020 Confirmed reviews ALL

We have know the Norfolk without all these protections against attacks. It’s sad. But the hotel still wonderful. The people working in; the garden. The Christmas food was just fantastic. Thanks.

Dear Ms. P., Thank you for returning to stay with us and sharing your feedback. It is a pleasure to note that your experience was wonderful as it always is and that you enjoyed our Christmas lunch and our beautiful gardens. We do look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Lovely people and great service

Customer review rating 5.0/5

Charles S. Couples - 27/12/2019 Confirmed reviews ALL

We’ve been using the Norfolk as our base, passing through Nairobi as we tour Kenya. Each time we’ve been welcomed with a smile and the hotel is an oasis of calm amongst the hubbub of Nairobi.

Dear Mr. S., Thank you for your support and for staying with us as your base as you tour our country. We are so pleased to read that you feel welcome each time you come, consider us an a calm oasis and appreciate our lovely team and great service. We will share your comments with the team and they will be delighted. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.5/5

Ed Couples - 26/12/2019 Confirmed reviews ALL

Excellent service and very nice toom

Dear Mr. W., Thank you for taking time to post a review on your stay at Fairmont The Norfolk. We are delighted to note that you were pleased with the excellent service and your room. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Amaizing

Customer review rating 4.0/5

Anonymous Business - 24/12/2019 Confirmed reviews ALL

the confidence of the staff all round, handwork put in cleanliness and comfort in making sure all is well was a good experience..

Dear Mr. M., Thank you for review your stay with us. We are delighted to note that your hotel experience was amazing and that you appreciated the confidence of the team, the cleanliness and comfort. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Like back in Colonial times

Customer review rating 4.5/5

David D. Business - 23/12/2019 Confirmed reviews ALL

I felt very safe and serene. great food, great service, very peaceful.

Dear Mr. D., Thank you for taking time to rate your experience at Fairmont The Norfolk. We are delighted to note that we met your expectations and that you enjoyed the safety, serenity, great food and great service. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Was an enjoyable stay

Customer review rating 4.5/5

Karin Business - 23/12/2019 Confirmed reviews ALL

I had an enjoyable stay at the hotel, thank you.

Dear Ms. W., Thank you for taking time to post a review on your stay at Fairmont The Norfolk. We are delighted to note that you had an enjoyable stay. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A very comforatble and peaceful stay

Customer review rating 4.5/5

Ah Business - 20/12/2019 Confirmed reviews ALL

As a regular I return because of the high standards, friendly staff and comfort in peaceful surroundings

Dear Mr. H., Thank you for always returning to stay with us. We appreciate your support. We are delighted to note that your hotel experience was peaceful and comfortable and that you appreciated the high standards and friendly team. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great place to be!

Customer review rating 4.5/5

Prof. J. D. G. Business - 19/12/2019 Confirmed reviews ALL

Very nice historic hotel with modern facilities, beautiful inner gardens, good restaurants and very friendly staff willing to make your stay a pleasant one!

Dear Mr. De G., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was pleasant and that you appreciated the service from our friendly team, our history, our restaurants and beautiful gardens. We look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

extremely helpful staff, great restaurants & bar, Room may need updated

Customer review rating 4.0/5

Brenda R. Couples - 18/12/2019 Confirmed reviews ALL

I felt very cared for while there, security was tight, and when you entered you felt very welcomed. There was only one mistake, the staff instructed our hired car to go to the wrong airport (Wilson vs Kenyatta) even though my notes in the reservation clearly said Kenyatta. Thank goodness we left early enough to visit both airports and still catch our Kenyan Airways flight.

Dear Ms. R., Thank you for taking the time to review your stay at our property and for sharing your concern. We are delighted to read that you enjoyed your stay with us; especially that you felt welcomed and cared for. We are disappointed to read about the experience you had assure you that the necessary action has been taken to ensure this does not recur. We request for an opportunity to restore your faith us and should travel bring you back to this part of the world I would appreciate if you could contact my office on ev… so we can handle your booking directly Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Fantastic

Customer review rating 4.5/5

Anonymous Business - 18/12/2019 Confirmed reviews ALL

Was pleasure staying with you,services provided was of good quality and excellent

Dear Ms. B., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was fantastic and you appreciated our excellent services. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

marvelous

Customer review rating 4.5/5

Taurai M. Business - 17/12/2019 Confirmed reviews ALL

I enjoyed the rooms, the bathroom and the garden. did not have time to go to the fitness centre and the pool but from viewing I liked them too.

Dear Mr. M., Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that we met your expectations, that you had a marvelous stay and enjoyed the rooms, garden, fitness centre and the pool. It is rewarding to get confirmation that we are meeting our goals through your comments. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great

Customer review rating 4.5/5

Charles M. M. Business - 17/12/2019 Confirmed reviews ALL

Good ambience and serene environment

Dear Mr. M., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially that you appreciated our ambience and serene environment The team will be delighted to note your comments. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Wonderful and nice view

Customer review rating 4.0/5

Amita I. S. Business - 17/12/2019 Confirmed reviews ALL

I love to stay at Fairmont; wonderful, nice view, friendly staffs. One thing that I may suggest is to provide more facilities for handicapped/ disabled and elderly people, such as lift and flat path at the garden

Dear Ms. S., Thank you for staying with us and for taking the time to share your comments. The team and I are delighted to read that you had a wonderful stay and appreciated the beautiful gardens and friendly team. We have taken note of your suggestion and shall share this with Management for their consideration. We look forward to an early opportunity to welcome you back again. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

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