Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 806 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  806 reviews

TripAdvisor Rating  4.5/5  1,627 reviews

Certificate of excellence 2024

An elegant hotel for your Nairobi stay

TripAdvisor rating 5.0/5

bejul-h-shah TripAdvisor review

My wife and I started in Nairobi for our safari around Kenya in September 2023. Fairmont is a great base for your Nairobi visit. A very colonially designed, elegant, and well maintained hotel, as expected given its history. The service and staff are second to none. We only had breakfast in the hotel and was a quality breakfast - one that filled us up and kept us going. There are vegetarian options. I would highly recommend Fairmont for your Nairobi stay.

Dear Mr. Shah, Thank you for your wonderful review of Fairmont The Norfolk. We are thrilled to hear that you and your wife found our hotel to be an elegant base for your Nairobi visit. It's fantastic to know that you appreciated our colonial design, the quality of our breakfast, and the service provided by our dedicated team. Your recommendation means a lot to us, and we look forward to welcoming you back for your next adventure in Kenya. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Very luxurious hotel

TripAdvisor rating 5.0/5

Handsomeman57 Couples - TripAdvisor review

Stayed here prior to a 16 day safari through the national parks of Kenya and Tanzania. First of all the food was really good esp. the breakfasts. The grounds were lovely with gorgeous flower gardens and a very nice pool area. The rooms were spacious and the bedding was extra nice with crisp cool sheets. It's truly a full service hotel and a nice way to start off and finish a African safari.

Dear Handsomeman57, Thank you for your wonderful review! We are thrilled to hear that you found our hotel luxurious and enjoyed the delicious breakfast, beautiful grounds, and spacious rooms with comfortable bedding. It is our pleasure to provide a full-service experience for our guests, and we are delighted that you chose to start and finish your African safari with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Our stay was comfortable.

Customer review rating 4.5/5

Prakash K. S. Couples - Confirmed reviews ALL

The hospitality received at the reception desk was excellent, we were warmly welcomed and guided to the room, the room was beautifully decorated and well maintained. We were there for our 40th anniversary and the Hotel staff had arranged for a beautiful cake for us which we appreciated and are grateful. All in all a wonderful stay.

Dear Prakash, Thank you for taking the time to share your delightful experience with us. We are thrilled to know that you enjoyed your stay and appreciated the warm hospitality from our team, as well as the special arrangement for your anniversary celebration. It is our pleasure to create memorable moments for our guests. We look forward to welcoming you back for more wonderful stays in the future. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Nice stay

Customer review rating 5.0/5

Mette S. Couples - Confirmed reviews ALL

It was only one night, but it was so Nice and the staff was increditable

Dear Mette S., Thank you for your kind words regarding your recent stay. We are thrilled to hear that you had a nice experience and that our team made a positive impression. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Fantastic Experiencfe

TripAdvisor rating 5.0/5

Pioneer34013509024 Couples - TripAdvisor review

Our stay at Fairmont Norfolk was exceptional! The team’s warm hospitality made us feel at home, and they were incredibly helpful with all our questions. The thoughtful honeymoon amenity was the perfect touch. Thank you for making our visit so memorable! We look forward to visiting in the near future - Patricia & Seb

Dear Patricia & Seb, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk! We are thrilled to hear that our team's hospitality made your experience exceptional and that the honeymoon amenity added a special touch to your visit. Your kind words are truly appreciated, and we look forward to welcoming you back in the near future. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 154 reviews 9.1/10 Location
  • 312 reviews 7.3/10 Room
  • 580 reviews 9.1/10 Service
  • 21 reviews 2.8/10 WiFi
  • 173 reviews 8.5/10 Vibe
  • 116 reviews 6.4/10 Comfort
  • 97 reviews 9.5/10 Breakfast
  • 84 reviews 7.3/10 Cleanliness

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