Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.7/5 820 reviews

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Fairmont The Norfolk - Image 1
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Fairmont The Norfolk - Image 3
Fairmont The Norfolk - Image 4
00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Fairmont Room with 2 Single Beds

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Feel at home in the comfortable surroundings of our deluxe rooms. Enriched with historical surroundings and contemporary luxury, each room provides our guests an ideal haven to relax and unwind with the inspiring sounds of exotic nature.

Max. number of persons
3
Area
From 35 m² / 376 sq ft

Bedding

Single bed(s) x1

King size bed(s) x1

King size bed(s) x1

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Each of our deluxe courtyard rooms feature a marvelous view of the iconic garden welcoming a variety of exotic birds, flowers and our iconic vintage transportation collection.

  • Views:

    Courtyard View

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Single bed(s) x3

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities
See availabilities

The Deluxe Family Room combines luxury with Nairobi's urban vibe, featuring interconnecting rooms with a King Bed and two Single Beds. These rooms offer elegant wood details, marble bathrooms, a refreshment center providing an ideal haven to relax.

  • Views:

    Courtyard View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x2

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Superior Suite with Queen Bed

Photo out of - Superior Suite with Queen Bed

Our Superior Suite offers a sophisticated open-concept design, seamlessly blending modern luxury with timeless elegance. Nestled in the heart of our iconic property, this suite features a sumptuous queen bed, ensuring a restful night's sleep.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Deluxe Suite with King Bed

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Junior Suite with King Bed

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Opening windows

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 125 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

10 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children
  • Green area

Well-being

Outdoor Heated Pool

  • Outside
  • On site

GYM

  • On site
  • Near the property
  • Outdoor parking
  • Public
  • 200 parking spaces
  • Parking for a month
  • Parking for a week

Security

  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit

Accessibility

  • Accessible parking

TATU RESTAURANT

Photo out of - TATU RESTAURANT

Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

Cooking style
International
Capacity
48
Accessibility
Accessible service
00200 Nairobi, Kenya
Telephone +254 795 737786

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

CIN CIN BAR

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Voucher
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Underground Cellar
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Spa : "Soon to reopen", fill in your email address to be kept informed

We are here to turn your dreams into reality, you will find everything you need to fulfill your wedding ,from an out door wedding at a location of your choice, or in our Ballroom for that great reception to designing a seamless and memorable wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  820 reviews

Customer review rating 4.5/5

Nkosingiphile M. Z. Solo - Confirmed reviews ALL

Dear Nkosingiphile M. Z., Thank you for your wonderful feedback! We are thrilled to hear that you had a comfortable stay and found your experience awesome. Our team looks forward to welcoming you back for another enjoyable visit. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 3.5/5

Judith L. Friends - Confirmed reviews ALL

Dear Ms. L., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our hotel beautiful and the staff helpful. We strive to provide a memorable experience and appreciate your insights as we continuously work to enhance our services. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.5/5

Philip M. Families - Confirmed reviews ALL

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a pleasant and comfortable experience, enjoyed our welcoming staff, and appreciated the facilities and food. It is our pleasure to be part of your birthday celebration. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Lyle L. Couples - Confirmed reviews ALL

Dear Mr. L., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that our team was able to meet your needs effectively, especially concerning your dietary requirements. It is gratifying to know that our food offerings and service exceeded your expectations. We look forward to welcoming you back to Fairmont The Norfolk on your next visit to Nairobi. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 1.0/5

Dinesh G. Families - Confirmed reviews ALL

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont The Norfolk. I am genuinely sorry to learn that your experience fell significantly short of expectations, particularly concerning the family room arrangements and the issues with the door lock and in-room amenities. We strive to ensure that each guest receives the quality of service that Fairmont is known for, and it is concerning to hear that this was not delivered during your stay. I understand the frustration of being placed in rooms that did not meet your booking requirements and the inconvenience caused by the malfunctioning lock. Additionally, I apologize for the lack of timely solutions and adequate amenities in your room. Your comments regarding the communication with our staff have been noted. It is critical that our team provides accurate information, and I regret that this was not your experience. Your feedback is invaluable in helping us make necessary improvements. Thank you once again for your insights. We appreciate your input, and I assure you that it will be taken seriously. Kind Regards, Mr. Russel Storey Cluster General Manager

Dear Nkosingiphile M. Z., Thank you for your wonderful feedback! We are thrilled to hear that you had a comfortable stay and found your experience awesome. Our team looks forward to welcoming you back for another enjoyable visit. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 3.5/5

Judith L. Friends - Confirmed reviews ALL

Beautiful hotel staff very helpful

Dear Ms. L., Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our hotel beautiful and the staff helpful. We strive to provide a memorable experience and appreciate your insights as we continuously work to enhance our services. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.5/5

Philip M. Families - Confirmed reviews ALL

Smooth check in and birthday celebration despite the late arrival. Excellent facilities and good food

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had a pleasant and comfortable experience, enjoyed our welcoming staff, and appreciated the facilities and food. It is our pleasure to be part of your birthday celebration. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Lyle L. Couples - Confirmed reviews ALL

Beautiful property. Fantastic food. Exemplary staff. Truly, one of the best hotel stays we’ve encountered. The staff addressed our every need and exceeded our expectations. The hotel did a fantastic job of working around a celiac condition (gluten-free foods). If we’re back in Nairobi … we know where we’ll be staying.

Dear Mr. L., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that our team was able to meet your needs effectively, especially concerning your dietary requirements. It is gratifying to know that our food offerings and service exceeded your expectations. We look forward to welcoming you back to Fairmont The Norfolk on your next visit to Nairobi. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 1.0/5

Dinesh G. Families - Confirmed reviews ALL

I booked a Family Room for 2 adults and 2 children at Fairmont The Norfolk for 29 to 31 October 2026. A family room at this property means two interconnected rooms, and that was the only reason I chose it. I paid for a Fairmont stay and expected Fairmont standards. I did not get them. THE ROOMS I BOOKED WERE NOT PROVIDED We arrived for check-in at around 8 PM. Your front desk told me they could see I had booked a family room of interconnected rooms, but none were available. We were given two rooms opposite each other instead. After a day of travel, with children and no other option at that hour, I had to accept it. The hotel sold a product it could not deliver and offered nothing in return: no upgrade, no discount, no credit. A DOOR LOCK THAT THE HOTEL COULD NOT FIX The lock on one of our rooms failed repeatedly. Each time, we had to walk back to reception and wait for someone to come with a master key, and even the hotel’s own staff could not make it work. On the night of 30 October, at 11 PM, I returned with my family and it failed again. After more attempts to open it, staff told me they would change the room, but only that one room. My family was spread across two rooms, I was checking out at 8 AM the next morning to leave for the Maasai Mara, and the hotel’s solution was to move part of the family at 11 PM. When I refused to be locked out of my own room, staff first said they could not give me a master key. It took roughly 30 minutes of arguing before they relented. A guest should never have to negotiate for access to a room they have paid for. FACILITIES THAT DO NOT BELONG IN A FIVE-STAR HOTEL The coffee maker in the room did not work. I asked for it to be replaced and it never was, for the entire stay. The power outlets are outdated, and no adapters were available. I accept that as an international traveller I should check this myself, but the one international-style socket in the room was also dead. These are basic amenities, and they were not working. THE EXPLANATION THAT DID NOT MATCH At checkout, the duty manager told me that my booking agent had not informed the hotel the booking was for a family room, and that this was why interconnected rooms were unavailable. This directly contradicted what your front desk told me at check-in, when they confirmed they could see it was a family room of interconnected rooms. I asked her to check the facts before placing blame on me or my agent. She returned about 30 minutes later and acknowledged she had simply been going off the briefing she was given. Guests should not have to correct a duty manager on the hotel’s own records. AN APOLOGY IS NOT A RECOVERY Through every one of these failures, the only response I received was an apology. I was then told the hotel would waive roughly USD 7 of minibar charges. For a stay that fell this far short of what was booked, that is not a gesture, it is an insult. I declined and paid the bill myself. There was no refund, no credit, no partial compensation, and no senior person who took ownership. In my experience, staff were more inclined to argue than to solve problems. MY CONCLUSION This is the worst Fairmont property I have stayed in. The failures were not one bad moment. They ran from the first minute of check-in to the last minute of checkout: the wrong rooms, a lock that did not work, equipment that was never replaced, an inaccurate explanation, and a response that amounted to saying sorry. I would not recommend this hotel to anyone, and I would ask Accor and Fairmont leadership to examine whether this property is meeting the standard its name promises. Right now, it is not.

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont The Norfolk. I am genuinely sorry to learn that your experience fell significantly short of expectations, particularly concerning the family room arrangements and the issues with the door lock and in-room amenities. We strive to ensure that each guest receives the quality of service that Fairmont is known for, and it is concerning to hear that this was not delivered during your stay. I understand the frustration of being placed in rooms that did not meet your booking requirements and the inconvenience caused by the malfunctioning lock. Additionally, I apologize for the lack of timely solutions and adequate amenities in your room. Your comments regarding the communication with our staff have been noted. It is critical that our team provides accurate information, and I regret that this was not your experience. Your feedback is invaluable in helping us make necessary improvements. Thank you once again for your insights. We appreciate your input, and I assure you that it will be taken seriously. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Tracey O. Business - Confirmed reviews ALL

Great service and professionalism from the staff. Very clean place, very accommodating! The Restaurant TUTI was phenomenal, the chef is awesome, the staff in the restaurant top notch service!

Dear Ms. O., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that our staff provided you with great service and that you enjoyed your experience at Restaurant TUTI. Your kind words will certainly be shared with our team. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Simon B. Families - Confirmed reviews ALL

I really enjoyed the appearance of this hotel as well as the pool facilities available.

Dear Mr. b., Thank you for your positive feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed the beauty of our hotel and our pool facilities. Your satisfaction is our priority, and we look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Kim H. Business - Confirmed reviews ALL

Fantastic stay, great hotel, a quiet hotel, very friendly staff.

Dear Ms. H., Thank you for your kind words regarding your recent stay at our hotel. We are thrilled to hear that you enjoyed a fantastic experience and found our staff to be very friendly. Your appreciation for the quiet atmosphere is greatly valued. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 2.0/5

Olena H. Business - Confirmed reviews ALL

Service is to be improved. In a few cases the staff forgot to complete some processes/ issue a bill on time etc which led to need to investigate by me.

Dear Ms. H., Thank you for your feedback regarding your recent experience at our hotel. We apologize for the service shortcomings you encountered and appreciate your understanding as we continuously strive to enhance our processes. Your comments will be taken into consideration for future improvements. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Simon K. Families - Confirmed reviews ALL

Was nice but rooms are tiny!!

Dear Mr. K., Thank you for your positive feedback regarding the location of our hotel. We appreciate your comments about the room size and acknowledge that our accommodations may feel compact to some guests. We hope to welcome you back for another stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Geoffrey M. Families - Confirmed reviews ALL

Well appointed rooms, comfy beds, but most of all it's the warm welcoming staff that set this beautiful hotel apart.

Dear Mr. M., Thank you for your wonderful review! We are thrilled to hear that you found our hotel fabulous and that our friendly staff made a lasting impression on your experience. Your kind words will be shared with the team, and we look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Salvatore S. Families - Confirmed reviews ALL

You can feel the history of the place in a superb quality service

Dear Mr. S., Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed the historical ambiance and the quality of service provided. Your compliments inspire our team to continue delivering exceptional experiences. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Virginia M. Business - Confirmed reviews ALL

Brilliant staff well trained very supportive great attention to detail. Russel the GM was superb it’s a very well ran hotel!

Dear Ms. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our staff to be well-trained and attentive. Your kind words about our General Manager, Russel, and the overall operation of the hotel are greatly appreciated. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Sally K. M. Solo - Confirmed reviews ALL

From the day I arrived to the day I reluctantly left this hotel was Fantastic. I had recently been Ill and I could not have asked for a better hotel to have been booked into. I was booked into my room quickly as it was late, my room was huge and lovely, it had everything you needed. A TV, a hairdryer, a mirror in the bathroom which was also magnified on one side with a light. There were a variety of mirrors in the room plenty of space in the wardrobe for clothes and plenty of drawers. A beautiful view of the gardens which are lit up at night. All the staff are well trained and polite. As I walked with a stick I was chaperoned almost everywhere, and assisted up and down steps to the pool my room and the restaurant whenever I needed to be. The hotel has their own taxi service, which is faultless. The drivers are professional, they look after their customers very well and will do anything for you and take you anywhere. They are also very well informed. I felt safe with them and their driving, which has to be good as the drivers do what they want in Nairobi, and the motor cycles, who are all carrying customers on the back of their motorcycles dodge in and out of the traffic like maniacs, it is amazing to watch as a spectator. The hotel food is very good, there are three different restaurants in the hotel. The rooms are cleaned daily and the beds are freshly made and curtains closed. There are two pools one inside and one outside all regularly cleaned and tested. . The gym is well equipped. The instructors are professionally trained together with the Phyiotherapists and massage therapists. It is such a wonderful place and it has everything you need.

Dear Sally K. M., Thank you for sharing your delightful review of your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be spectacular and comfortable, especially during your recovery period. Your kind words about our spacious rooms, attentive staff, and well-maintained facilities are greatly appreciated. It is wonderful to know that you felt supported and safe during your time with us, particularly with our taxi service and assistance navigating the hotel. Our team strives to provide exceptional service, and your recognition of their efforts is encouraging. We are also pleased that you enjoyed the variety of dining options available and found the cleanliness and upkeep of our amenities to your satisfaction. We appreciate your feedback and hope to welcome you back to Fairmont The Norfolk in the future for another enjoyable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Nobumitsu O. Families - Confirmed reviews ALL

I would like to express my heartfelt gratitude for our stay on October 14th. Due to a flight delay from Antananarivo, our party of three arrived exhausted at 7 AM instead of 8 PM the previous evening. ​Despite the standard noon checkout, Front Desk Manager Jeffrey kindly allowed us to stay until 6:30 PM free of charge before our 10 PM flight home. On top of that, to make up for a connecting room issue during our previous stay, he generously upgraded us to connecting rooms including a suite! ​Thanks to Jeffrey and the wonderful staff across the front desk, bell service, and dining, we were able to rest fully. We have all fallen in love with Fairmont Nairobi and will definitely return. Thank you, Jeffrey and team!

Dear Mr. O., Thank you for taking the time to share your wonderful experience from your recent stay with us. We are delighted to hear that you received exceptional service and heartwarming hospitality, particularly from our Front Desk Manager, Jeffrey, and the rest of our dedicated team. We understand how stressful travel disruptions can be, and we are pleased that Jeffrey was able to accommodate your needs by extending your checkout time and providing you with connecting rooms. Your comfort is our priority, and it is gratifying to know that the efforts of our staff made a positive impact on your stay. We appreciate your kind words and look forward to welcoming you back to Fairmont The Norfolk in the near future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Hussein C. Business - Confirmed reviews ALL

The staff really knows how to take care of the guests; they went over and above expectations.

Dear Mr. C., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that our staff exceeded your expectations and provided exceptional service. Your compliments will certainly be shared with the team. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Rhandi B. Business - Confirmed reviews ALL

Please work on room 18. We stayed five nights on and off over a 8 day period and I was given this room twice. There is some sort of staff room or closet backing up to this room where you can hear staff working at 2-3am in the morning. I addressed this issue with the front desk but I could still hear it the next night. Also, room 18 has some usb ports and electrical outlets that don’t work. Thankfully my last stay of our time there, I asked for a different room and it was much better. Hope you all can update those rooms as well in the front section upstairs . Overall, everything else was great and staff provided excellent service.

Dear Ms. B., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you found our hotel lovely, enjoyed our breakfast, and appreciated the service provided by our team. Your recommendation is greatly valued. We sincerely apologize for the disturbances you experienced in room 18, as well as the issues with the USB ports and electrical outlets. We understand how important a restful environment is for our guests and are grateful that you brought these matters to our attention. While we strive to provide the best experience possible, we recognize that improvements are necessary in certain areas, and your observations will be taken into consideration for future updates. We are delighted that your last room met your expectations, and we hope to welcome you back for another enjoyable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Edward M. Couples - Confirmed reviews ALL

The Safari drivers Joseph and David were especially outstanding. We saw the Big Five and as many animals as possible. The property is just outside the Park and very convenient. The restaurant was manned by very courteous staff, The overall experience was 5 STAR.

Dear Mr. M., Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found your experience to be comfortable and hygienic, and that our culinary offerings met your expectations. It is particularly gratifying to know that our safari planning and the expertise of our drivers, Joseph and David, contributed to your enjoyment of the Big Five. Your kind words about our courteous restaurant staff will be shared with the entire team. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 5.0/5

Andrew C. Couples - Confirmed reviews ALL

We stayed one night before and one night after our Masai Mara safari. The hotel made us very welcome and offers excellent accommodation and food. It was great to have a dip in the pool after a long flight to Nairobi. We chose to eat on the bar terrace in the evening which has a variety of plates that suited us. Wine is however quite expensive.

Dear Mr. C., Thank you for your kind feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our accommodation and food to your satisfaction and that you enjoyed the pool after your flight. We appreciate your note about the wine pricing, as guest feedback is invaluable in our efforts to enhance the overall experience. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager

Customer review rating 4.0/5

Mickey A. L. Friends - Confirmed reviews ALL

We loved staying in this historical Nairoibi hotel both a few days before a. after our Safari. All the staff we met were so friendly a. helpful, including the bar area. The morning breakfast on the patio was fantastic - something for everyone; a. we also enjoyed the restaurant for dinner. They surprised me with a birthday cake as well on our back-end stay! Our bedroom, a. maybe all of them, opened up to the beautiful nature filled courtyard. The Norfolk people are very mindful of security, a. there was no issue getting a car/taxi to go somewhere.

Dear Mickey a. L., Thank you for your wonderful review following your recent stay with us. We are thrilled to hear that you enjoyed your time at our historical hotel, both before a. after your safari. It is gratifying to know that our staff made a positive impression with their friendliness a. helpfulness. We are particularly pleased that you enjoyed the breakfast on the patio a. had a memorable dining experience in our restaurant. Celebrating your birthday with a cake is our pleasure, a. we are glad it added to your special occasion. Additionally, we appreciate your acknowledgment of our commitment to guest security, as it is a priority for us. We look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager

Other web-users rate our hotel

  • 142 reviews 9.2/10 Location
  • 282 reviews 7.5/10 Room
  • 559 reviews 9/10 Service
  • 16 reviews 2.3/10 WiFi
  • 188 reviews 9.1/10 Vibe
  • 92 reviews 8.8/10 Breakfast
  • 62 reviews 7.3/10 Cleanliness
  • 48 reviews 4.1/10 Value

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