Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 840 reviews

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  840 reviews

Customer review rating 4.5/5

Robert K. Families - Confirmed reviews ALL

Excellent staff and breakfast ,hotel rooms a bit tired .

Dear Mr. K., Thank you for your kind feedback regarding our excellent staff and breakfast. We appreciate your observations about the hotel rooms and will take them into account as we continue to enhance our guest experience. We look forward to welcoming you back for a more memorable stay with us. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Nitish R. Business - Confirmed reviews ALL

Regular Customer at Fairmont The Norfolk. Every experience gets better and better. The staff understands my needs and requirements and my stay is fully taken care of.

Dear Mr. R., Thank you for your wonderful feedback regarding your recent stay with us. It is truly gratifying to hear that our team continues to meet your expectations and that you have enjoyed consistently exceptional experiences. We appreciate your loyalty to Fairmont The Norfolk and look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Pinar F. Families - Confirmed reviews ALL

Wow, we had the most incredible stay here . The staff was the most friendliest and helpful people we have ever met at a hotel. We only had a short stay here and it was the perfect location from the hotel , national park and giraffe centre. The hotel was spotless , our room was spacious for a family of 4! It was the perfect zen after our busy days. The kids enjoyed using the pool and adults visiting the complimentary sauna and steam room. For a hotel that is in the middle of the city, it was peaceful and just what we hoped for. Thank you.

Dear Ms. f., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you had an incredible experience and that our staff made a positive impression with their friendliness and helpfulness. It is gratifying to know that our location, along with the cleanliness and spaciousness of your room, contributed to a peaceful retreat after your busy days. We are particularly pleased that both the pool and the complimentary sauna and steam room were enjoyable for your family. Your kind words motivate our team to continue providing exceptional service. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Robin H. Solo - Confirmed reviews ALL

The dining room and terrace area music was too loud and very distracting. AI jazz, piano, trumpet and sax made for wanting to leave as quickly as possible, and spoilt the dining experience. Trying to have a conversation or a relaxing meal all became very hectic. If music is absolutely necessary then it should be very much in the background and low volume.

Dear Ms. H., Thank you for your positive feedback regarding your stay with us. We are pleased to hear that your experience was excellent overall. We sincerely apologize for the inconvenience caused by the music volume in the dining room and terrace area. Your comments regarding the music ambiance are valuable, and we will take them into consideration as we strive to enhance our guests' dining experiences. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Hugo C. Families - Confirmed reviews ALL

A wonderful stay at the Fairmont Norfolk. The hotel has a charming retro vibe that makes you feel like you’ve stepped into a different era, full of character and timeless elegance. What truly stood out, however, was the exceptional kindness and attentiveness of the staff — everyone was incredibly warm, professional, and genuinely welcoming. A beautiful place with a special atmosphere and remarkable service.

Dear Mr. C., Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Fairmont The Norfolk and appreciated the charming retro vibe of our hotel. It is especially gratifying to know that our staff's kindness and attentiveness made a positive impact on your experience. Your kind words about our remarkable service will certainly be shared with our team, who strive to create a welcoming atmosphere for all our guests. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Other web-users rate our hotel

  • 146 reviews 9.3/10 Location
  • 308 reviews 7.2/10 Room
  • 610 reviews 9.2/10 Service
  • 23 reviews 2.5/10 WiFi
  • 183 reviews 8.8/10 Vibe
  • 104 reviews 6.1/10 Comfort
  • 94 reviews 9.5/10 Breakfast
  • 60 reviews 6.8/10 Cleanliness

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