Fairmont The Norfolk 5 stars

Customer review rating 4.4/5 1,487 reviews
Fairmont The Norfolk
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Room 1

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Hotel extras

Nairobi's finest and best-known hotel.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • Air conditioned
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • 3 restaurant(s)
  • 2 bar(s)
Business services
  • 10 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont The Norfolk

00200
PO Box 58581

nairobi
kenya

Tel: +254202265555

Fax: (+254)202216796

Contact email

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 18km / 11.18 miles

  • By plane

    NAIROBI WILSON AIRPORT At 8km / 4.97 miles

GPS :-1.278337, 36.815827

Our accommodations

All guest rooms are luxuriously furnished- have plush carpeting and deep velour soft furnishings. The guest rooms all have bedside lamps- dressing tables- and built-in wardrobes- besides luggage racks. Every room has a telephone and telephone directory- direct dialling facilities- a television linked to satellite dish- electrical mosquito repellent and air conditioning. Back-up generators in the hotel allow for 24-hour electricity

Fairmont Queen NS

  • Max. number of persons: 2
  • Area: From 26
  • Mini Bar

Fairmont Twin NS

  • Max. number of persons: 2
  • Area: From 26
  • Mini Bar

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Veranda King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Courtyard King NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Courtyard Twin NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Deluxe Courtyard Queen NS

  • Max. number of persons: 3
  • Area: From 30
  • Mini Bar

Fairmont King NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Queen NS

  • Max. number of persons: 2
  • Mini Bar

Deluxe Twin NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Queen NS

  • Max. number of persons: 3
  • Mini Bar

Deluxe Verandah Twin NS

  • Max. number of persons: 3
  • Mini Bar

1937 Suite King NS

  • Max. number of persons: 3
  • Area: From 65
  • Mini Bar

Signature Suite King NS

  • Max. number of persons: 3
  • Area: From 79
  • Mini Bar

Junior Suite Queen NS

  • Max. number of persons: 3
  • Mini Bar

Duplex Suite King NS

  • Max. number of persons: 2
  • Mini Bar

Karura Suite Queen NS

  • Max. number of persons: 2
  • Mini Bar

Our restaurants and bars

LORD DELAMARE TERRACE

Type of cuisine: International

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TATU RESTAURANT

Type of cuisine: International

Tatu restaurant is the new trendsetter for modern contemporary Americano-Kenyan cuisine. The outlet defines the conceptualization of Fresh top quality food, warm prompt service and active lively ambience, bringing guest an elevated dining experience.

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE "T" LOUNGE

Type of cuisine: International

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

Lunch

11:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

23:30 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL RESTAURANT

Photo non contractuelle / Strictly non binding

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN WINE BAR

Photo non contractuelle / Strictly non binding

Cin Cin Wine Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 198

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Fairmont The Norfolk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,487 reviews

GreAt staff, less than satisfactory room

Customer review rating 4.4/5

Brian S. Couples - 09/01/2020 Confirmed reviews ALL

Great staff very helpful and nice. Great meal twice at Tatu. Standard room was a bit sub par, and not up to the Fairmont standard I have come accustomed to.

Dear Mr. S., Thank you for choosing to stay at Fairmont The Norfolk. We also appreciate you taking the time to review your stay at our property and for sharing your concern. We are glad to read that that you appreciated our helpful & great team and delicious meals. Please do however accept our sincere apology for the shortfall experienced. Rest assured that we shall look into the issue raised. We look forward to an opportunity to restore your faith in us. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

As wonderful as each time we were in the Norfolk

Customer review rating 4.4/5

P. A. Families - 06/01/2020 Confirmed reviews ALL

We have know the Norfolk without all these protections against attacks. It’s sad. But the hotel still wonderful. The people working in; the garden. The Christmas food was just fantastic. Thanks.

Dear Ms. P., Thank you for returning to stay with us and sharing your feedback. It is a pleasure to note that your experience was wonderful as it always is and that you enjoyed our Christmas lunch and our beautiful gardens. We do look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Lovely people and great service

Customer review rating 4.4/5

Charles S. Couples - 27/12/2019 Confirmed reviews ALL

We’ve been using the Norfolk as our base, passing through Nairobi as we tour Kenya. Each time we’ve been welcomed with a smile and the hotel is an oasis of calm amongst the hubbub of Nairobi.

Dear Mr. S., Thank you for your support and for staying with us as your base as you tour our country. We are so pleased to read that you feel welcome each time you come, consider us an a calm oasis and appreciate our lovely team and great service. We will share your comments with the team and they will be delighted. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Ed Couples - 26/12/2019 Confirmed reviews ALL

Excellent service and very nice toom

Dear Mr. W., Thank you for taking time to post a review on your stay at Fairmont The Norfolk. We are delighted to note that you were pleased with the excellent service and your room. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Amaizing

Customer review rating 4.4/5

Anonymous Business - 24/12/2019 Confirmed reviews ALL

the confidence of the staff all round, handwork put in cleanliness and comfort in making sure all is well was a good experience..

Dear Mr. M., Thank you for review your stay with us. We are delighted to note that your hotel experience was amazing and that you appreciated the confidence of the team, the cleanliness and comfort. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Like back in Colonial times

Customer review rating 4.4/5

David D. Business - 23/12/2019 Confirmed reviews ALL

I felt very safe and serene. great food, great service, very peaceful.

Dear Mr. D., Thank you for taking time to rate your experience at Fairmont The Norfolk. We are delighted to note that we met your expectations and that you enjoyed the safety, serenity, great food and great service. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Was an enjoyable stay

Customer review rating 4.4/5

Karin Business - 23/12/2019 Confirmed reviews ALL

I had an enjoyable stay at the hotel, thank you.

Dear Ms. W., Thank you for taking time to post a review on your stay at Fairmont The Norfolk. We are delighted to note that you had an enjoyable stay. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A very comforatble and peaceful stay

Customer review rating 4.4/5

Ah Business - 20/12/2019 Confirmed reviews ALL

As a regular I return because of the high standards, friendly staff and comfort in peaceful surroundings

Dear Mr. H., Thank you for always returning to stay with us. We appreciate your support. We are delighted to note that your hotel experience was peaceful and comfortable and that you appreciated the high standards and friendly team. We look forward to your return. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great place to be!

Customer review rating 4.4/5

Prof. J. D. G. Business - 19/12/2019 Confirmed reviews ALL

Very nice historic hotel with modern facilities, beautiful inner gardens, good restaurants and very friendly staff willing to make your stay a pleasant one!

Dear Mr. De G., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was pleasant and that you appreciated the service from our friendly team, our history, our restaurants and beautiful gardens. We look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

extremely helpful staff, great restaurants & bar, Room may need updated

Customer review rating 4.4/5

Brenda R. Couples - 18/12/2019 Confirmed reviews ALL

I felt very cared for while there, security was tight, and when you entered you felt very welcomed. There was only one mistake, the staff instructed our hired car to go to the wrong airport (Wilson vs Kenyatta) even though my notes in the reservation clearly said Kenyatta. Thank goodness we left early enough to visit both airports and still catch our Kenyan Airways flight.

Dear Ms. R., Thank you for taking the time to review your stay at our property and for sharing your concern. We are delighted to read that you enjoyed your stay with us; especially that you felt welcomed and cared for. We are disappointed to read about the experience you had assure you that the necessary action has been taken to ensure this does not recur. We request for an opportunity to restore your faith us and should travel bring you back to this part of the world I would appreciate if you could contact my office on ev… so we can handle your booking directly Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Fantastic

Customer review rating 4.4/5

Anonymous Business - 18/12/2019 Confirmed reviews ALL

Was pleasure staying with you,services provided was of good quality and excellent

Dear Ms. B., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was fantastic and you appreciated our excellent services. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

marvelous

Customer review rating 4.4/5

Taurai M. Business - 17/12/2019 Confirmed reviews ALL

I enjoyed the rooms, the bathroom and the garden. did not have time to go to the fitness centre and the pool but from viewing I liked them too.

Dear Mr. M., Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that we met your expectations, that you had a marvelous stay and enjoyed the rooms, garden, fitness centre and the pool. It is rewarding to get confirmation that we are meeting our goals through your comments. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Great

Customer review rating 4.4/5

Charles M. M. Business - 17/12/2019 Confirmed reviews ALL

Good ambience and serene environment

Dear Mr. M., Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially that you appreciated our ambience and serene environment The team will be delighted to note your comments. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Wonderful and nice view

Customer review rating 4.4/5

Amita I. S. Business - 17/12/2019 Confirmed reviews ALL

I love to stay at Fairmont; wonderful, nice view, friendly staffs. One thing that I may suggest is to provide more facilities for handicapped/ disabled and elderly people, such as lift and flat path at the garden

Dear Ms. S., Thank you for staying with us and for taking the time to share your comments. The team and I are delighted to read that you had a wonderful stay and appreciated the beautiful gardens and friendly team. We have taken note of your suggestion and shall share this with Management for their consideration. We look forward to an early opportunity to welcome you back again. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
Customer review rating 4.4/5

Leonel D. S. Business - 17/12/2019 Confirmed reviews ALL

The only thing i can say, is that I enjoyed my staying. thank you.

Dear Mr. S., Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that we met your expectations, that you enjoyed your stay. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

A perfect Fairmont Hotel

Customer review rating 4.4/5

Gordon C. Couples - 14/12/2019 Confirmed reviews ALL

Excellent

Dear Mr. C., Thank you for choosing to stay at Fairmont The Norfolk and for sharing your feedback. We are delighted to note that your experience was excellent and that you consider us perfect. Your comments are a rewarding confirmation that we are meeting our goals. It was a pleasure to host you and we look forward to your return in the not too distant future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Very pleasant and comfortable

Customer review rating 4.4/5

Luigi P. Couples - 14/12/2019 Confirmed reviews ALL

Our stay was short and very comfortable, we enjoyed our stay there. The accommodations and staff were uncompromising.

Dear Mr. p., Thank you very much for choosing Fairmont The Norfolk for your stay and more so for taking the time to post your feedback. It is always a pleasure to receive positive feedback! We are delighted to note that your stay was very pleasant and comfortable We look forward to your return in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Excellent

Customer review rating 4.4/5

Silvester N. Business - 12/12/2019 Confirmed reviews ALL

The services were excellent in all areas accommodation, meals, security, internet and serene environment. I really enjoyed and felt at home.

Dear Mr. N., Many thanks for posting a review on your stay at Fairmont The Norfolk and thank you for your support. We welcome feedback from our guests; more so when it is so complimentary. We are delighted to read your stay was excellent and you felt at home. We look forward to serving you again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

Mr

Customer review rating 4.4/5

Anonymous Business - 12/12/2019 Confirmed reviews ALL

I was nice staying with and every thing was good

Dear Mr. M., Thank you for choosing to stay at Fairmont The Norfolk and for your feedback. We are delighted to note that we met your expectations. Your comments are a rewarding confirmation that we are meeting our goals. It was a pleasure to host you and we look forward to your return in the not too distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

Not quite the hotel was expecting

Customer review rating 4.4/5

Prof N. H. Families - 08/12/2019 Confirmed reviews ALL

I was looking forward to staying at a world-class historical hotel. The reality was a business-class hotel providing adequate facilities equivalent to those offered to delegates at any international conference. There was nothing catastrophically amiss. Just that the facilities did not measure up to expectations and indeed to the price tag. More specifically: 1) The rooms were no different from rooms offered to delegates at any conference - which I have experienced more times than I care to remember. There was no historic flair to the rooms, the view was drab, the water cold on arrival requiring a plumber, the carpets were grubby, and there was an overall need for refurbishment. The resulting ambience was of an upmarket chain hotel, not of a historic hotel that has played an interesting part in the country's history since the hotel opened in the early 20th century. 2) The hotel showed a corporate inflexibility in not being able to replace a breakfast for my wife (who had to leave a day early) with one for my son (who was not residing at the Norfolk but wished to join me on my last morning). This was legally correct but would have cost the hotel nothing extra and would have provided an appreciated sign of good will. 3) On leaving I was presented with my bill. Included was the cost of a lunch signed by someone of whom I have no knowledge. Fortunately I scrutinised the bill and it was removed. Also the mini bar consumption of one beer was queried. In the event I paid the correct amount but my overall impression was that someone was trying it on to see if the guest and his money were easily parted. I might expect this of a Mid-range chain hotel but not of a five star hotel that purports to be pre-eminent in the nations's capital.

Dear Prof Nigel H., Thank you for taking the time to share your feedback and concerns. We are sorry to read about your disappointing experience during your stay with us and we sincerely regret that we did not meet your expectations. Please accept our most sincere apologies for all the shortfalls experienced. It is disappointing to note and rest assured that remedial steps will be taken. Should travel ever bring you back to this part of the world please reach out to my office on ev… as we would like to handle your booking directly as we would value an opportunity to restore your faith in our property. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club
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