Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.
Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.
Hotel extras
Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom
Our accommodation(s)
Book this hotel
Page 1 out of 5, Room 1 :
Fairmont Room with Queen Bed
, Room 2 :
Fairmont Room with 2 Single Beds
Feel at home in the comfortable surroundings of our deluxe rooms. Enriched with historical surroundings and contemporary luxury, each room provides our guests an ideal haven to relax and unwind with the inspiring sounds of exotic nature.
Max. number of persons
3
Area
From
35 m²
/
376 sq ft
Bedding
Single bed(s) x1
King size bed(s) x1
King size bed(s) x1
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Safe deposit box in room
Security Peephole
Sprinkler in room
Comfort Features
Hair dryer
Opening windows
Temperature Air Control
Air Conditioning
3 pers. max
35 m²
/
376 sq ft
Bedding
1 x Single bed(s) and
1 x King size bed(s) and
1 x King size bed(s)
Photo out of - Deluxe Courtyard Room with 2 Single Beds
Each of our deluxe courtyard rooms feature a marvelous view of the iconic garden welcoming a variety of exotic birds, flowers and our iconic vintage transportation collection.
Our Superior Suite offers a sophisticated open-concept design, seamlessly blending modern luxury with timeless elegance. Nestled in the heart of our iconic property, this suite features a sumptuous queen bed, ensuring a restful night's sleep.
Page 1 out of 1, Art, culture & entertainment 1 :, Art, culture & entertainment 2 :
KENYA WILDLIFE SAFARI
Zoo
Access:
1 km / 0.62 mi
MUSEUMS AND GALLERIES
Museums
Access:
1 km / 0.62 mi
NAIROBI NATIONAL PARK
Tourist attraction
Access:
15 km / 9.32 mi
GIRAFFE CENTRE
Zoo
Access:
18 km / 11.18 mi
Page out of
KARURA FOREST
Wood/forest
Access:
2 hrs walk / 30 min drive
Taxi
1.72€2USD
Shuttle
94.69€110USD
Shuttle on call
Details
Located along Limuru Road
Frequency
Every 20 minutes
NAIROBI ABORETUM
Wood/forest
Access:
1 hrs walk / 25 min drive
Taxi
1.72€2USD
Shuttle
94.69€110USD
Shuttle on call
Details
Located along State House Road
Frequency
Every 20 minutes
Page out of
SARIT CENTER WESTLANDS
Shopping centre/mall
Access:
0 m / 0 mi40 min walk / 20 min drive
Taxi
0.86€1USD
Shuttle
93.83€109USD
Shuttle on call
Details
There are different entrances for Sarit, Karuna Road, Kabete Road
HAZINA TRADE CENTER, NAIVAS
Shopping centre/mall
Access:
10 min walk / 15 min drive
Taxi
1.72€2USD
Shuttle
94.69€110USD
Shuttle on call
Details
Located in Nairobi Central District (CBD)
Frequency
Every 20 minutes
MILAN, MIRAGE TOWERS, WESTLANDS
Bar
Access:
15 min walk / 10 min drive
Taxi
1.72€2USD
ALLOY BAR & LOUNGE
Bar
Access:
20 min walk / 15 min drive
Taxi
1.72€2USD
Shuttle
94.69€110USD
Shuttle on call
Details
Located at Sarit Center
Frequency
Every 20 minutes
CJ'S RESTAURANT
Restaurant and cafe district
Access:
10 min walk / 10 min drive
Taxi
1.72€2USD
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service
Near the property
Car park
125 rooms
One room for people with reduced mobility
8 connecting rooms
3 floors
Languages spoken at the hotel
English
Spanish
French
100% Non Smoking Property
Laundry / Valet Services
Laundry / Valet Services
Additional charge
Pressing
Additional charge
Dry cleaning / Ironing
Additional charge
Entertainment
Piano
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Air Conditioning
Desk equipment available
Plugs and converters available on desks
Umbrellas
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Catering
3 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
BBQ / Picnic Area
BBQ / Picnic Area
Business
10 Meeting rooms
Business Center
Business center with support staff
Family
Babysitting on request
Babysitting on request
Services for children
Outdoor playground for children
Green area
Well-being
Outdoor Heated Pool
Outside
On site
GYM
On site
Near the property
Outdoor parking
Public
200 parking spaces
Parking for a month
Parking for a week
Security
Parking equipped with lights
Patrolled parking
Park with sand pit
Accessibility
Accessible parking
Page 1 out of 2, Restaurant 1 :
LORD DELAMARE TERRACE
, Restaurant 2 :
TATU RESTAURANT
LORD DELAMARE TERRACE
Photo out of - LORD DELAMARE TERRACE
All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.
Cooking style
International
Accessibility
Accessible service
00200 Nairobi, Kenya
Other informations
Services
Air conditioning
Wheelchair access
Non Smoking Area
Terrace
Payment
Cash
Credit card
Accommodate food
Brunch
Light menu
Vegetarian menu
All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.
TATU RESTAURANT
Photo out of - TATU RESTAURANT
Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.
Our award winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.
CIN CIN BAR
Photo out of - CIN CIN BAR
This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy:
snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.
This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy:
snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.
Page out of
THE POOL RESTAURANT
Photo out of - THE POOL RESTAURANT
Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.
Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.
CIN CIN BAR
Click to copy the email address
Other informations
Services
Air conditioning
Free Wireless internet (WiFi)
Smoking Area
Musical Entertainment
Terrace
Payment
Cash
Voucher
Other
Wine and other drinks information
Apéritif
Cocktail
Vinoteca
Underground Cellar
Wine by the glass available
Soft drinks
Voss Sparkling
Digestifs
Snacks facilities
Cold snacks
Hot snacks
Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.
Pool
On site
Pool features
Outdoor pool
Heated Pool
Fitness center
Non contractual photo
On site
Spa
Photo out of - Spa
Additional charge
Spa : "Soon to reopen", fill in your email address to be kept informed
Location
On site
Spa : "Soon to reopen", fill in your email address to be kept informed
We are here to turn your dreams into reality, you will find everything you need to fulfill your wedding ,from an out door wedding at a location of your choice, or in our Ballroom for that great reception to designing a seamless and memorable wedding.
Dear Ms. D.,
Thank you for your kind feedback regarding your recent stay with us. We are thrilled to hear that you found our service to be friendly and enjoyed the serene atmosphere of our hotel. Your compliments are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.5/5
Marydoreen C. U.
Business
-
Confirmed reviews ALL
I am amazed at how comfortable Fairmont hotel is. Their service is premium. It feels like you are in a place you are loved and welcomed. All the people working in the hotel are so nice, friendly and willing to listen to you at all times. My only regret is that I didn't have enough time to spend in the hotel.
Dear Ms. U.,
Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our hotel comfortable and that our team provided you with premium service. Your kind words about our staff's friendliness and willingness to assist are greatly appreciated. We hope to welcome you back soon, allowing you more time to enjoy all that we have to offer.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Martha S.
Business
-
Confirmed reviews ALL
My stay was amazing. The staff were very polite, friendly and welcoming. My room was always clean and up to standard. I also appreciated that the hotel has medical assistance available in case of emergencies. Overall, I really enjoyed my experience.
Dear Ms. S.,
Thank you for your wonderful review! We are thrilled to hear that you had a comfortable stay and appreciated our polite and welcoming staff. It is also great to know that you found our medical assistance service reassuring. We look forward to welcoming you back soon.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Bruce P.
Couples
-
Confirmed reviews ALL
Stayed at the Norfolk at the end of safari - great way to wrap up a remarkable experience. The Norfolk is exceptional, the food, the staff and the atmosphere is spot on. Highly recommend.
Dear Mr. P.,
Thank you for your wonderful review! We are thrilled to hear that you had a lovely stay at our historic hotel and that our food, staff, and atmosphere exceeded your expectations. Your recommendation means a lot to us. We look forward to welcoming you back in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 4.0/5
Kenneth C.
Couples
-
Confirmed reviews ALL
Hotel looked lovely , we were booked in for two nights but due to flight cancellation re strike action at Nairobi airport we only got to sleep there for 5 hours , missed Elephant Sanctuary experience as well.
Dear Mr. C.,
Thank you for your kind words regarding your brief stay at our hotel. We regret that your visit was cut short due to circumstances beyond your control. It is unfortunate that you missed the Elephant Sanctuary experience, and we hope you will have the opportunity to enjoy it on a future visit. We look forward to welcoming you back for a longer stay.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Dear Mr. M. D. A.,
Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that our staff met your expectations; however, we sincerely apologize for the issues you encountered with the condition of the rooms and the hot water in the shower.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 2.5/5
Joshua A.
Solo
-
Confirmed reviews ALL
The hot water took forever to reach my shower. On my last morning there just wasn’t any and I had to have a cold shower. I was very frustrated about this. I spoke with the front desk and while they apologised, they didn’t do anything to remedy when I checked out.
Aside from this, the hotel was an oasis, it was relaxing stay. I particularly liked the bar.
Dear Mr. A.,
Thank you for taking the time to share your experience from your recent stay. We are pleased to hear that you found our hotel to be a relaxing oasis and enjoyed our bar. However, we sincerely apologize for the issues you encountered with the hot water in your shower. Your feedback regarding the lack of a timely resolution upon your checkout is noted, and we appreciate you bringing this to our attention. We aim to provide a seamless experience for all our guests, and your concerns will be addressed accordingly.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Julia H.
Couples
-
Confirmed reviews ALL
We had just completed a two week tour of East Africa and The Norfolk was the perfect place to relax for the final few days! At the start of the holiday, I read "An Unsuitable Woman" by Kat Gordon which is mainly set at the Norfolk (The Happy Valley set) and it was so exciting to imagine the characters in this charming hotel.
Nothing was too much trouble for staff - whether on Reception, by the pool, in the restaurants and bars or at the security gate.
We ate twice in the bar and the food was fabulous!
Comfortable and well appointed rooms.
Location is great - near the CBD - and we were able to easily get Ubers to other parts of the city. The National Theatre is opposite and we went to see a show there which was great fun!
Dear Ms. H.,
Thank you for your wonderful review regarding your recent stay with us at Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be the perfect place to unwind after your extensive tour of East Africa. It is especially delightful to know that you enjoyed the charm of our establishment while reminiscing about the characters from "An Unsuitable Woman." We take great pride in our dedicated team, and it is gratifying to learn that their efforts made your experience enjoyable, whether at the reception, by the pool, or in our dining areas. Additionally, we are pleased that you found your room comfortable and well-appointed, and that our location served you well for your city explorations. We look forward to welcoming you back for another luxurious stay in the near future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
Customer review rating 5.0/5
Michael A. N.
Business
-
Confirmed reviews ALL
I used to frequently stay at The Norfolk some years ago and returned for the first time in August 2026. It's great to note that the property is still as charming as it was in the past. While the rooms are the same (no renovation yet), the fittings and fixtures are still in fantastic condition. The rooms are very comfortable. The staff are friendly and helpful. I would like to highlight a great experience with George from the front desk. Thank you
Dear Mr. A. N.,
Thank you for your delightful review and for returning to Fairmont The Norfolk after several years. We are thrilled to hear that you found our property charming and that our gardens continue to impress. It is also gratifying to know that you enjoyed the comfort of our rooms and received excellent service from our team, particularly George. Your kind words will be shared with him and the rest of our staff. We look forward to welcoming you back in the future.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Therese B.
Solo
-
Confirmed reviews ALL
Competant staff, comfortable roooms , pool all good
Dear Ms. B.,
Thank you for your positive feedback regarding your recent stay at Fairmont The Norfolk. We are pleased to hear that you found our staff competent and enjoyed the comfortable rooms and pool facilities. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another memorable experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 3.5/5
Bradley A. S.
Business
-
Confirmed reviews ALL
Nice hotel but not at all happy with the booking process for a conference room. Your receptionist didn’t revert to me on the booking and forgot the times booked and the number of attendees.
Dear Mr. S.,
Thank you for your feedback regarding your recent experience with us. We are pleased to hear that you enjoyed the food and accommodation. However, we regret the inconvenience you faced with the booking process for the conference room and appreciate your comments on this matter. We look forward to welcoming you for a more memorable stay & experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 4.0/5
David A. S.
Business
-
Confirmed reviews ALL
Great welcome, nice restaurant, professional ans friendly staff
Dear Mr. S.,
Thank you very much for your wonderful review. We are very pleased to hear that you enjoyed your stay at our tranquil retreat in the center and that our friendly staff and the restaurant contributed to your satisfaction.
Kind regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Navraj G.
Families
-
Confirmed reviews ALL
The Norfolk is a genuine oasis in the heart of Nairobi. Despite being in a busy city, the hotel feels calm and secluded, centred around a beautiful courtyard and gardens that provide a welcome retreat from the bustle outside. The facilities are excellent, particularly the gym and pool, which were both well maintained and a pleasure to use. What really stood out, however, was the warmth and professionalism of the staff. An elegant hotel with real character, exceptional hospitality, and a wonderfully relaxing atmosphere. I would be delighted to return.
Dear Mr. G.,
Thank you for your wonderful review regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be a calm oasis amidst the vibrant city of Nairobi. It is gratifying to know that you enjoyed the facilities, particularly the gym and pool, as well as the warmth and professionalism of our staff. Your kind words about our elegant character and relaxing atmosphere are truly appreciated. We eagerly await your return for another delightful experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Samantha J.
Friends
-
Confirmed reviews ALL
This is our 3rd time staying at the Fairmont the Norfolk when visiting Kenya for a safari. It is a step back in time for understated elegance and charm.
Dear Ms. J.,
Thank you for your wonderful feedback regarding your recent stay with us. It is a pleasure to hear that you appreciate the old-world elegance and charm of Fairmont The Norfolk during your visits to Kenya. We look forward to welcoming you back for your next safari adventure.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Jan S.
Couples
-
Confirmed reviews ALL
We stayed here both at the beginning and end of our trip on Odyssey Unlimited. We were advised NOT to leave the property by the hotel and OU so we relaxed at the pool, used the small gym and enjoyed the landscape. It was a beautiful spot. We did not care for the Tatoo restaurant though. The staff was busy with a big group and my fish arrived under cooked. They did fix though.
Dear Ms. S.,
Thank you for your thoughtful review regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed our beautiful grounds and found our staff to be helpful. It is unfortunate to learn about your experience with the Tatoo restaurant. While we strive to maintain high culinary standards, we appreciate your understanding as our team addressed the issue with your meal. Your feedback is invaluable as we aim to enhance our dining experiences.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 0.5/5
Rui W.
Business
-
Confirmed reviews ALL
I feel very bad about the service. I have booked one suite with 72 squire meters room. But the reception gave me one small room, when I asked them the reason, they are saying the room 011 is about 72 square metre big, I feel so bad
Dear Mr. W.,
Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the disappointment you experienced with the room allocation and the service provided at reception. It is our priority to ensure that each guest has a pleasant experience, and your comments will be addressed with the team to prevent such occurrences in the future. We look forward to welcoming you back for a more memorable stay & experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 3.0/5
Lan C.
Couples
-
Confirmed reviews ALL
The Fairmont The Norfolk has a lovely environment and an excellent location, which we really appreciated. We checked‑in around 4 p.m. and specifically requested a quiet room at check‑in, and the staff confirmed they could accommodate this. We were assigned a room under the staircase and thought it would be acceptable. However, we didn't notice the problem until the next morning. We found the housekeeping linen closet is next to our room and the cleaning cart was positioned right outside our door. Constant noise started from just after 6 a.m., and we got virtually no proper rest.
Besides, during the turndown service in the afternoon on check‑in day, a housekeeping staff member knocked on our door but opened it immediately without waiting for our response. This made us feel very uncomfortable, so we declined the turndown service.
It is a beautiful hotel, yet these service‑related issues kind of affected our experience.
Dear Ms. C.,
Thank you for taking the time to share your experience at Fairmont The Norfolk. We are pleased to hear that you appreciated our lovely environment and excellent location. However, I sincerely apologize for the issues you encountered during your stay. It is concerning to learn that your request for a quiet room was not met, and that noise from the housekeeping linen closet disrupted your rest. Please know that we take such feedback seriously, as we strive to provide our guests with a restful and comfortable experience. Additionally, I regret that the turndown service was not conducted in a manner that made you feel at ease. We understand the importance of privacy and will emphasize this with our housekeeping team to ensure they adhere to proper protocols in the future. We appreciate your feedback as it helps us improve our services and guest experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Olivia P.
Couples
-
Confirmed reviews ALL
Very friendly staff, Well appointed room and great food. Would recommend for anybody making a stop in Nairobi
Dear Ms. P.,
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed your time in Nairobi, appreciated our friendly staff, and found the food to your liking. Your recommendation means a lot to us.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Ellen C.
Friends
-
Confirmed reviews ALL
I was so happy to return to the hotel. The changes have been done very well and the new space is beautiful! All the staff were super friendly and helpful, we could not have been made more welcome.
Dear Ms. C.,
Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you appreciated the changes made to our hotel and found our team welcoming and helpful. Your kind words inspire us to continue providing exceptional service.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 4.0/5
Jennifer C.
Solo
-
Confirmed reviews ALL
Love the deep tub, room overlooking the courtyard. Nice breakfast buffet. Great food and drinks in patio bar. One negative, no bath product option for menthol sensitive skin.
Dear Ms. C.,
Thank you for your gracious feedback regarding your stay. We are delighted that you appreciated the old world elegance, the deep tub, and the breakfast buffet. We sincerely apologize for the lack of suitable bath products for menthol sensitive skin and will certainly take this into consideration. We look forward to welcoming you back for another memorable stay.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Mark A.
Families
-
Confirmed reviews ALL
Security of facility made us feel safe. Staff were welcoming and helpful. Food in restaurant was good. Rooms were roomy and comfortable.
Dear Mr. A.,
Thank you for your wonderful feedback regarding your recent stay. We are pleased to hear that our services, accommodations, and the security of our facilities contributed to your positive experience. Your kind words about our staff and restaurant offerings are greatly appreciated.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Mark J.
Families
-
Confirmed reviews ALL
A very warm welcome, staff very attentive and offered drinks whilst awaited our rooms. Rooms very spacious and clean with all amenities we needed. Good location - we used the hotel taxi service for a meal out. We ate in the hotel restaurant Tatu which again was very warm and friendly service and excellent food. Overall an excellent stay and would recommend the hotel.
Dear Mr. J.,
Thank you for your wonderful review! We are thrilled to hear that you enjoyed a perfect stay with us in Nairobi. It is delightful to know that our team provided you with a warm welcome and attentive service, and that you found our rooms spacious and well-equipped. We are also pleased that you had a positive dining experience at Tatu. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 4.0/5
Alejandro F.
Families
-
Confirmed reviews ALL
It was a pleasant stay. Staff is super professional and friendly.
Rooms are spacious and beds arre very comfortable,.
Dear Mr. F.,
Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found our staff professional and friendly and that you enjoyed the spacious rooms and comfortable beds. We hope to welcome you back soon for another pleasant experience.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Guy C.
Couples
-
Confirmed reviews ALL
The facility and staff were top drawer. Everyone was friendly and helpful. The property was like a trip back in time. Timeless comfort and elegance.
Dear Mr. C.,
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our facility and staff to be of high quality. Your appreciation of the timeless comfort and elegance of our property is greatly valued.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
Customer review rating 5.0/5
Barbara W.
Friends
-
Confirmed reviews ALL
Lovely room; charming exterior gardens, wonderful sitting lobbies and dining areas both inside and on patio. Great food menu. Very warm and friendly staff.
Dear Ms. W.,
Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you enjoyed the charm of our hotel, the lovely room, and the warm hospitality from our staff. Your compliments inspire us to maintain our high standards.
Kind Regards,
Mr. Russel Storey
Cluster General Manager
& Fairmont The Norfolk Team
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Frequently asked questions
Fairmont The Norfolk is located at 00200, PO Box 58581, Nairobi, Kenya, in the heart of the city opposite the University of Nairobi. You can reach us via taxi or our on-call shuttle service, with public parking available near the property. We are a cultural hub near the National Museum and just a 10-minute walk from Hazina Trade Center.
Fairmont The Norfolk offers various accommodations including Fairmont Rooms with Queen or Single beds and Deluxe Rooms with King or Single beds. For families, we provide interconnecting Fairmont and Deluxe Family Rooms, while those seeking extra space can choose from our Signature, Superior, Deluxe, or Junior Suites. Many rooms offer views of our tranquil courtyard gardens.
Fairmont The Norfolk offers a range of premium services including:
Free Wi-Fi and business center
Public parking and shuttle service
Heated outdoor pool, fitness center, and spa
Lord Delamere Terrace and Tatu Restaurant
Wheelchair accessibility and wedding venues
Additional charges apply for laundry and valet services.
At Fairmont The Norfolk, you can dine at Lord Delamere Terrace for international cuisine or Tatu Restaurant for premium seafood and meat. Cin Cin Bar offers refreshments from 8 AM, while The Pool Restaurant serves comfort food. We provide a breakfast buffet, room service with hot and cold meals, and various vegetarian options to suit your needs.
At Fairmont The Norfolk, check-in starts at 12:00 PM and check-out is until 10:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Fairmont The Norfolk regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Fairmont The Norfolk using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Fairmont The Norfolk features 10 well-appointed meeting spaces, including an elegant ballroom for your professional needs. Our largest room spans 198 square meters and can accommodate up to 225 guests. We provide a business center with support staff and high-speed Wi-Fi to ensure your meetings run smoothly.
You can certainly organize your wedding or special event at Fairmont The Norfolk, where we offer everything from outdoor garden ceremonies to grand ballroom receptions. Our facilities include 10 meeting rooms with a maximum banquet capacity of 180 guests. Our dedicated team is here to help turn your dreams into a memorable reality.
Fairmont The Norfolk is a wheelchair accessible hotel featuring a dedicated room for guests with reduced mobility. Our accessible rooms include bathrooms with 32-inch wide doors and we offer accessible parking on-site. Additionally, our restaurants provide accessible service to ensure a comfortable experience for all our guests.
Yes, Fairmont The Norfolk allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Fairmont The Norfolk, you can visit these locations on foot:
University of Nairobi - 1 minute
Hazina Trade Center - 10 minutes
CJ's Restaurant - 10 minutes
Milan, Mirage Towers - 15 minutes
Alloy Bar & Lounge - 20 minutes
Fairmont The Norfolk features a tranquil spa where you can enjoy wellness treatments. Our facilities include a heated outdoor pool, a fitness center, and a sauna and steam room. Please note that the spa is currently preparing to reopen to provide you with a refreshed experience.
Fairmont The Norfolk supports business travelers with 10 meeting rooms and a business center with support staff. Each room features a desk and high-speed Wi-Fi is available throughout the property. You can also enjoy an extensive breakfast buffet and utilize our laundry and valet services for an additional fee.
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