Fairmont The Norfolk 5 stars

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - ALL
Address: 00200, PO Box 58581, NAIROBI, 00200, KE
Telephone: +254202265000
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 824 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

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Fairmont The Norfolk

Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

Hotel extras

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Room

Fairmont Room with Queen Bed

Non contractual photo

2 pers. max
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)

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Room

Fairmont Room with 2 Single Beds

Non contractual photo

2 pers. max
30 m² / 322 sq ft

Bedding 2 x Single bed(s)

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Room

Deluxe Room with King Bed

3 pers. max
35 m² / 376 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)

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Room

Deluxe Room with 2 Single Beds

3 pers. max
35 m² / 376 sq ft

Bedding 3 x Single bed(s)

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Room

Deluxe Courtyard Room with King Bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x Single bed(s) and 1 x King size bed(s) and 1 x King size bed(s)
Views: Courtyard View

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Room

Deluxe Courtyard Room with 2 Single Beds

Non contractual photo

3 pers. max
30 m² / 322 sq ft

Bedding 3 x Single bed(s)
Views: Courtyard View

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Room

Deluxe Verandah Room with King Bed

2 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)

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Room

Fairmont Family Room

Non contractual photo

4 pers. max
60 m² / 645 sq ft

Bedding 1 x Queen size bed(s) and 1 x Twin bed(s)

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Room

Deluxe Family Room

Non contractual photo

4 pers. max
70 m² / 753 sq ft

Bedding 1 x King size bed(s) and 2 x Twin bed(s)
Views: Courtyard View

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Suite

Norfolk Signature Suite with King Bed

3 pers. max
85 m² / 914 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Superior Suite with Queen Bed

2 pers. max
40 m² / 430 sq ft

Bedding 1 x Queen size bed(s)

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Suite

Deluxe Suite with King Bed

3 pers. max
50 m² / 538 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: Courtyard View

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Suite

Junior Suite with King Bed

2 pers. max
50 m² / 538 sq ft

Bedding 1 x Queen size bed(s)
Views: Courtyard View

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Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

Zoo

Access: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

Museums

Access: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

Tourist attraction

Access: 15 km / 9.32 mi

GIRAFFE CENTRE

Zoo

Access: 18 km / 11.18 mi

KARURA FOREST

Wood/forest

Access: 2 hrs walk / 30 min drive

Taxi

2 USD 2 USD
Shuttle

110 USD 110 USD

Shuttle on call

Details

Located along Limuru Road

Frequency

Every 20 minutes

NAIROBI ABORETUM

Wood/forest

Access: 1 hrs walk / 25 min drive

Taxi

2 USD 2 USD
Shuttle

110 USD 110 USD

Shuttle on call

Details

Located along State House Road

Frequency

Every 20 minutes

SARIT CENTER WESTLANDS

Shopping centre/mall

Access: 0 m / 0 mi 40 min walk / 20 min drive

Taxi

1 USD 1 USD
Shuttle

109 USD 109 USD

Shuttle on call

Details

There are different entrances for Sarit, Karuna Road, Kabete Road

HAZINA TRADE CENTER, NAIVAS

Shopping centre/mall

Access: 10 min walk / 15 min drive

Taxi

2 USD 2 USD
Shuttle

110 USD 110 USD

Shuttle on call

Details

Located in Nairobi Central District (CBD)

Frequency

Every 20 minutes

MILAN, MIRAGE TOWERS, WESTLANDS

Bar

Access: 15 min walk / 10 min drive

Taxi

2 USD 2 USD

ALLOY BAR & LOUNGE

Bar

Access: 20 min walk / 15 min drive

Taxi

2 USD 2 USD
Shuttle

110 USD 110 USD

Shuttle on call

Details

Located at Sarit Center

Frequency

Every 20 minutes

CJ'S RESTAURANT

Restaurant and cafe district

Access: 10 min walk / 10 min drive

Taxi

2 USD 2 USD

Hotel services

Check-in from 12:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

TATU RESTAURANT

Our award-winning restaurant offers the finest seafood, premium cuts of meat, and delectable vegetarian dishes. Designed in a contemporary African style, the restaurant features a patio perfect for alfresco dining with a view of the lush herb garden.

CIN CIN BAR

This elegant and sophisticated social lounge offers a delightful array of refreshments throughout the day. Starting from 8 AM, guests can enjoy: snacks, afternoon high, a variety of hot and cold chocolate drinks, cakes and pastries.

THE POOL RESTAURANT

Offering a casual dining experience serving international comfort food dishes complimented with refreshing signature alcoholic cocktails, mocktails, juices and smoothies in addition to a wide array of soft drinks and other alcoholic beverages.

CIN CIN BAR

Cin Cin Bar serves upscale signature delicacies, extensive array of whiskies and premium alcoholic beverages and wines, a wide selection of Whiskies and cognac. Enjoy bar food that takes on a Tapas/Meze style and approach.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 198 m² / 2131.252 sq ft
Maximum seats capacity: 225
Maximum capacity for banquets: 180

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 824 reviews

Lauren N. Business - 2/17/2026 Confirmed reviews ALL

The staff at the front desk were very accommodating and kind. The breakfast and room service was fantastic. This was the nicest staff I've met in all of Nairobi hotels.

Dear Ms. N., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found your stay comfortable and appreciated the kindness of our front desk staff, as well as the quality of our breakfast and room service. Your compliments will be shared with our team. We look forward to welcoming you back for a more memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

John M. Business - 2/17/2026 Confirmed reviews ALL

extremely old TV

Dear Mr. M., Thank you for sharing your thoughts regarding your recent experience at our hotel. I apologize for the disappointment you encountered, particularly concerning the television in your room. Your feedback is valuable as we strive to enhance our guest experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Mark E. S. Couples - 2/17/2026 Confirmed reviews ALL

We had a wonderful stay on the backs on the staff. From the front desk to the restaurants and the pool and spa staff… we were pampered…Thank you.

Dear Mr. S., Thank you for your wonderful feedback regarding your recent stay. We are thrilled to hear that you felt pampered by our staff across various areas of the hotel. Your kind words will be shared with our team, who strive to provide exceptional service. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Endah S. Business - 2/16/2026 Confirmed reviews ALL

Great staff and very beautiful building.

Dear Ms. S., Thank you for your kind words regarding your recent stay. We are thrilled to hear that you found your experience comfortable and appreciated our staff and the beauty of our building. Your feedback is greatly valued, and we look forward to welcoming you back. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Sydney T. Couples - 2/16/2026 Confirmed reviews ALL

We were pleasantly surprised to find such a lovely, comfortable hotel in the heart of Nairobi. We've stayed in some of the nicest hotels in Cairo, Chicago, New York, London and many other cities around the world. While the Fairmont Norfolk is not as large as some of thoe grand hotels, it is as beautiful and well maintained as any of them.

Dear Ms. T., Thank you for your kind and thoughtful review of Fairmont The Norfolk. We are thrilled to hear that you found our hotel to be a beautiful and comfortable oasis in the heart of Nairobi. It is always rewarding to know that our guests appreciate the charm and maintenance of our historic property. We look forward to welcoming you back for another memorable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team