Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 851 reviews

Best price
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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

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Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  851 reviews

TripAdvisor Rating  4.3/5  1,641 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Lakshmeesha, Thank you for your kind words regarding your recent stay. We are thrilled to hear you enjoyed our historical building and found your stay satisfactory. We look forward to welcoming you back to Fairmont The Norfolk in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Lovely stay

Customer review rating 5.0/5

Sue Families - Confirmed reviews ALL

Dear Sue, Thank you for your wonderful feedback regarding your stay with us. We are thrilled to hear that you enjoyed the food and service, and that your experience was first class, even for a short visit. We look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Great staff and lovely accommodation

Customer review rating 5.0/5

Chris K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for your wonderful feedback. We are thrilled to hear that our staff provided you with sympathetic and courteous care during your stay. It is our goal to ensure all our guests rest well and feel at home. We look forward to welcoming you for another memorable experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Excellent stay

Customer review rating 5.0/5

Guy Couples - Confirmed reviews ALL

Dear Guy, Thank you for your wonderful feedback regarding your recent stay at Fairmont The Norfolk. We are thrilled to hear that you enjoyed your time with us and appreciate your kind words about our team, particularly Joyce. We look forward to welcoming you back for a longer stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Preferential treatment to Indian clients.

TripAdvisor rating 4.0/5

Pioneer65514847033 Friends getaway - TripAdvisor review

Dear Pioneer65514847033, Thank you for taking the time to share your feedback regarding your recent visit at Fairmont The Norfolk. We are pleased to know you appreciate the serene environment and the warmth of our staff. We sincerely apologize for the experience you described during your visit. It is our utmost priority to provide equal attention and service to all our guests, irrespective of their background. We strive to ensure and maintain our high standards of service to all our guest. We truly value your continued patronage and recommendations, and we look forward to welcoming you back for another enjoyable stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 159 reviews 9.2/10 Location
  • 327 reviews 7/10 Room
  • 602 reviews 9/10 Service
  • 24 reviews 3.6/10 WiFi
  • 217 reviews 8.8/10 Amenities
  • 196 reviews 8.7/10 Vibe
  • 96 reviews 9.5/10 Breakfast
  • 86 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.