Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 795 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  795 reviews

TripAdvisor Rating  4.5/5  1,620 reviews

Certificate of excellence 2024

Excellent service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

From start to finish your service was impeccable. The staff were friendly, attentive and nothing was too much to ask of them. I would not hesitate to recommend this to anyone and cannot praise you any higher. Please feel free to use this review as you see fit. Thank you again regards Simon C..

Customer review rating 4.5/5

Eduard Friends - Confirmed reviews ALL

First time here was in 1994 and I am allways happy to be back. The place to be in Nairobi.

Friendly staff

Customer review rating 5.0/5

Will S. Business - Confirmed reviews ALL

Very good stay, staff were very friendly and helpful, rooms were well made each day, food was good and service amazing. Nice hotel too.

When things go wrong, the staff at the Norfolk truly standout

Customer review rating 5.0/5

Dave R. Couples - Confirmed reviews ALL

My wife and I, along with another couple, had planned to stay two nights at the Norfolk at the beginning of our safari trip. The hotel was nice and the staff was very pleasant. In fact, we all noticed how kind and friendly they were. In the middle of night before we were scheduled to leave, my wife became very ill. The manager on duty, Lillian, encouraged me to take her to the ER. As you may image, I was somewhat hesitant to take my wife to a hospital in a foreign country, but Lillian summoned Edwin, a driver who had previously worked at the hospital, and the two of them persuaded me to take her to the hospital. Edwin drove us to the hospital and he somehow managed to get my wife into an exam room and be seen by a doctor within a few minutes of arrival. The doctor determined that she needed to be admitted and Edwin took care of getting my wife admitted in a nice room and settled in. He spent over six hours with us at the hospital that day to insure my wife received good care and that we were comfortable. The hotel assigned Edwin to me while my wife was in the hospital. Each time he came to the hospital, he visited with us to make sure everything was fine. Edwin made what most foreign travelers would consider a nightmare situation into a completely stress free and near pleasant experience. I was concerned about being able to extend our stay at the hotel as I knew the hotel was busy, but Lillian made sure that I could stay as long as I needed. Over the course of my extended stay, the staff frequently went out of their way to ask how my wife was doing, offer their prayers, and just talk with me; I quickly realized that the entire staff were some of the most sincere people that I’ve ever met. Each day I told my wife about my experiences with the staff. I don’t think she truly comprehended what I had told her until after she was discharged and we returned to the Norfolk. As we pulled up to the hotel, staff was lined up on both sides of the stairs all the way to the front entrance. As we exited the car, everyone spoke with my wife and welcomed her back. We are frequent travelers and have stayed at some of the nicest hotels in the world. We have never experienced anything remotely close to what we encountered at the Norfolk. How they treated us is not something you learn; it’s who they are as individuals and it comes from their hearts. We will always remember the staff at the Norfolk. I now consider many of them my extended family.

Dear Mr. R., Thank you for sharing your heartwarming experience during your recent stay at Fairmont The Norfolk. We are delighted to hear about the exceptional care and support provided by our team, especially Lillian and Edwin, during a challenging time. Your kind words about their kindness and dedication truly resonate with us. It is heartening to know that our team's genuine concern and assistance made a positive difference for you and your wife. Your feedback inspires us to continue delivering heartfelt service to all our guests. We are grateful for your appreciation and look forward to welcoming you back to your extended family at Fairmont The Norfolk in the future for another memorable experience. Kind Regards, Elma Labuschagne Cluster Director of Operations & Fairmont The Norfolk Team

Excellent Stay - Looking Forward to Returning

TripAdvisor rating 5.0/5

jamyVancouverIs_ TripAdvisor review

We really enjoyed our stay at The Norfolk. Our rooms were spacious; the beds and bedding inviting and comfortable; every part of the hotel was clean and beautifully decorated; nice courtyard; good food; and best of all, we received excellent, friendly service from all staff members. We would like to give a special thanks to Michael Nzau who was our server for several meals. Michael provided excellent service with a special personal touch making every meal memorable.

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Other web-users rate our hotel

  • 152 reviews 9.3/10 Location
  • 303 reviews 7.5/10 Room
  • 561 reviews 9/10 Service
  • 19 reviews 3.2/10 WiFi
  • 196 reviews 8.8/10 Amenities
  • 168 reviews 8.3/10 Vibe
  • 100 reviews 9.6/10 Breakfast
  • 84 reviews 7.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.