Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 846 reviews

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  846 reviews

Customer review rating 5.0/5

Arthur L. Couples - Confirmed reviews ALL

Highly recommend this hotel where we stay during our yearly visit to Kenya. staff is friendly and knowledgeable, accommodations are excellent and location is very convient to downtown Nairobi.

Dear Mr. L., Thank you for your wonderful review! We are thrilled to hear that you enjoyed our beautiful hotel, delicious food, and excellent accommodations. Your kind words about our friendly staff and convenient location are greatly appreciated. We look forward to welcoming you back on your next visit to Kenya. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Michael B. Business - Confirmed reviews ALL

perfect welcome and very friendly through our entire stay

Dear Mr. B., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you found our hotel to be an oasis in Nairobi and appreciated the friendliness of our staff, as well as the comfort of our rooms and restaurant. Your kind words will certainly motivate our team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Sergei K. Families - Confirmed reviews ALL

You can feel history in every corner — a sense of timeless elegance and atmosphere. Staying here gives you a special thrill, knowing that great figures once walked these halls and that legendary safaris began from this very place. The hotel is designed with incredible charm — lush, green, peaceful, and beautifully refined. The staff are exceptionally kind, welcoming, and always ready to help. Our room had a lovely terrace, where I spent a few hours working — and I can honestly say it was the most enjoyable working time in such a beautiful and inspiring setting. The warmest memories — and the perfect way to end a safari journey in Kenya 🌿

Dear Mr. K., Thank you for your wonderful review. We are thrilled to hear that you appreciated the historical charm and elegance of Fairmont The Norfolk, as well as the warm hospitality provided by our dedicated staff. It is gratifying to know that you found your room's terrace to be an inspiring workspace, enhancing your overall experience. Your kind words about the atmosphere and the special memories you created during your stay mean a great deal to us. We are delighted to have been a part of your safari journey in Kenya and look forward to welcoming you back for another memorable stay in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Mayamiko C. Business - Confirmed reviews ALL

Best experience with excellent customer service

Dear Ms. C., Thank you for your wonderful review! We are thrilled to hear that you had an exotic experience and that our customer service met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Timothy B. Couples - Confirmed reviews ALL

Pleasant staff

Dear Mr. B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the pleasant demeanor of our staff. We look forward to welcoming you back in the future. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Other web-users rate our hotel

  • 148 reviews 9.3/10 Location
  • 308 reviews 7.2/10 Room
  • 603 reviews 9.1/10 Service
  • 23 reviews 2.2/10 WiFi
  • 178 reviews 8.8/10 Vibe
  • 102 reviews 5.7/10 Comfort
  • 96 reviews 9.4/10 Breakfast
  • 58 reviews 6.6/10 Cleanliness

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