Fairmont The Norfolk 5 stars

Name: Fairmont The Norfolk - 5 star Hotel in Nairobi | ALL - ALL
Address: 00200, PO Box 58581, NAIROBI, 0, Kenya
Telephone: +254202265000
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 555 reviews

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00200, PO Box 58581, 0 NAIROBI, Kenya

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Fairmont The Norfolk

Iconic landmark in the heart of Nairobi city set amongst tropical gardens, Fairmont The Norfolk offers luxury accommodation in an early 20th-century colonial building. Dine at the elegant terrace restaurant or experience the stylish lounge bar serving signature cocktails and a vast selection of premium spirits and wines. Whether you're in Nairobi on business or going on safari, find time to swim in our heated pool and enhance your well-being with a treatment in the tranquil spa or at our fitness centre.

Located opposite the University of Nairobi, our hotel is in a cultural hub near the National Museum. It's about a five-minute drive to city-center highlights like Uhuru Park and Kenya Railways Golf Club, a unique nine-hole course crossed by a rail line.

Hotel extras

Convenient location for both sightseeing and business, minutes from the city center
Convenient location for both sightseeing and business, minutes from the city center
Tranquil tropical garden setting with a heated outdoor pool and spa
Unique dining options from the iconic historical Terrace to a stylish organic steak house.
10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Room

Fairmont Room with Queen Bed

2 persons
30 m² / 322 sq ft

Bedding 1 x Queen size bed(s)

Room

Fairmont Room with 2 Single Beds

2 persons
30 m² / 322 sq ft

Bedding 2 x Single bed(s)

Room

Deluxe Room with King Bed

3 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

Room

Deluxe Room with 2 Single Beds

3 persons
35 m² / 376 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

Room

Deluxe Courtyard Room with King Bed

3 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Room

Deluxe Courtyard Room with 2 Single Beds

3 persons
35 m² / 376 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)
Views: Courtyard View

Room

Deluxe Verandah Room with King Bed

2 persons
35 m² / 376 sq ft

Bedding 1 x King size bed(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
0 NAIROBI
Kenya

GPS:-1.278337, 36.815827

+254 20 2265000

+254 20 2216796

KENYA WILDLIFE SAFARI

Zoo

Access: 1 km / 0.62 mi

MUSEUMS AND GALLERIES

Museums

Access: 1 km / 0.62 mi

NAIROBI NATIONAL PARK

Tourist attraction

Access: 15 km / 9.32 mi

GIRAFFE CENTRE

Zoo

Access: 18 km / 11.18 mi

Hotel services

Check-in from 12:00 PM - Check out up to 10:00 AM

On site

Swimming pool
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Bar
Meeting rooms

THE T LOUNGE

This elegant sophisticated social lounge serves snacks, afternoon high tea, coffees, a variety of hot or cold chocolate drinks, cakes, pastries, light refreshments, snacks and sandwiches starting from 8am and continuing for the rest of the day.

TATU RESTAURANT

Tatu restaurant : "Soon to reopen with a new concept", fill in your email address to be kept informed

LORD DELAMARE TERRACE

All day dining restaurant specializing in Pan African cuisine with a strong Kenyan International focus. The restaurant offers an extensive Breakfast Buffet with live cooking stations, All Day a la carte service offering a wide selection of dishes.

Our guest reviews

Heavenly

Lobo Solo - 11/27/2023 Confirmed reviews ALL

Beautiful room, excellent facilities. Enjoyed the garden atmosphere.

Excellent hotel - look forward to returning

Megan Keefe H 11/26/2023 TripAdvisor review

Delicious meals - from breakfast through to dinner, every one was terrific. The facility is pretty and very clean, great location, safe, excellent car service. Oh and Mary at the spa gives amazing massages. Highly recommend.

You charged me twice for my stay

Ashwin R. Business - 11/25/2023 Confirmed reviews ALL

You charged me twice for my stay. I was charged online when I booked the reservation, then you made me pay in person while saying I never paid online. I checked my bank statement later and I saw I was charged for my stay twice. Completely dishonest and they won't respond to my emails asking for a refund.

Mrs Nancy G.

Nancy G. Couples - 11/24/2023 Confirmed reviews ALL

When I asked for help with room, someone was there quickly to my reply.

Dear Nancy G., Thank you for taking the time to share your experience with us. We are pleased to hear that you received prompt assistance when you needed it. At Fairmont The Norfolk, we strive to make our guests feel welcome and provide excellent service. We appreciate your kind words and look forward to serving you again in the future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Shabby hotel with great staff

Sam S. Business - 11/23/2023 Confirmed reviews ALL

The staff is amazing, the landscaping is lovely, but the rooms seem years past an update. Stained and worn carpets, broken vase, shower door that doesn’t close, shower house spraying water out the side, broken vase, dead centipede… This is not the standard I usually expect at a Fairmont

Dear Dawn G., Thank you for taking the time to tell us about your experience at the Fairmont The Norfolk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

In partnership with TripAdvisor

Web-users rating

Other web-users rate our hotel

83 reviews 9/10 Location
187 reviews 7.4/10 Room
383 reviews 9.2/10 Service
13 reviews 5.4/10 WiFi
138 reviews 8.5/10 Amenities
114 reviews 8.3/10 Vibe
80 reviews 9.1/10 Breakfast
63 reviews 7.2/10 Cleanliness

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All our hotels in Nairobi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.