Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 833 reviews

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Fairmont The Norfolk - Image 1
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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  833 reviews

Customer review rating 5.0/5

Peep A. Families - Confirmed reviews ALL

everything was wonderful

Dear Mr. A., Thank you for your wonderful review! We are thrilled to hear that you found our hotel beautiful, enjoyed our great location, and had a fantastic breakfast experience. Your kind words truly motivate our team. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.0/5

Ssaijjabi E. Business - Confirmed reviews ALL

The stay at Fairmount was great. A wonderful welcome, clean environment and professional in the way you handle guests. I liked the treatment and hope to be back soon. Keep it up

Dear Mr. E., Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you found your experience memorable, and we appreciate your recognition of our team's professionalism and the cleanliness of our environment. We look forward to welcoming you back soon. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 5.0/5

Ishara B. Couples - Confirmed reviews ALL

Had my wedding at fairmont Nairobi and stayed overnight in the suit with my wife. The experience was awesome and the staff were helpful and very accommodating

Dear Ms. B., Thank you for your wonderful review! We are thrilled to hear that you had an awesome experience during your wedding and stay with us. Your kind words about our staff will surely be shared with the team, as they strive to provide exceptional service. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Grethe H. Friends - Confirmed reviews ALL

It was all lovely! Nice room, very friendly staff, good food.

Dear Ms. H., Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay, appreciated the friendly service, and found the food to your liking. Your kind words motivate our team to continue delivering exceptional experiences. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 0.5/5

Hiro L. Business - Confirmed reviews ALL

I paid the breakfast charge at check in, yet still every morning I was ask to pay. To further make this stay uncomfortable I felt discriminated with the way the staff treated me, every-time I return to the hotel I was asked to step out of the vehicle at the entry gate and was scanned before granted entry to the hotel. I stayed for 6 nights, so please imagine to be treated like this everyday. I asked once why and the security officer replied “are you a guest?”, even my Uber driver laughed about this.

Dear Mr. L., Thank you for providing feedback regarding your recent experience at Fairmont The Norfolk. We sincerely apologize for the inconvenience you encountered concerning the breakfast charge and the repeated inquiries at the gate. This is not the standard of service we aim to uphold, and we appreciate your patience. While we prioritize guest safety, we understand that the execution of the security measures should be handled with utmost discretion. Your experience is valuable to us, and we will ensure that it is communicated appropriately to our team for future improvement. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant experience. Kind Regards, Mr. Russel Storey Cluster General Manager & Fairmont The Norfolk Team

Other web-users rate our hotel

  • 144 reviews 9.2/10 Location
  • 312 reviews 7.1/10 Room
  • 593 reviews 9.1/10 Service
  • 23 reviews 2.2/10 WiFi
  • 177 reviews 8.7/10 Vibe
  • 103 reviews 5.9/10 Comfort
  • 95 reviews 9.3/10 Breakfast
  • 59 reviews 6.6/10 Cleanliness

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