Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 688 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  688 reviews

TripAdvisor Rating  4.5/5  1,581 reviews

Certificate of excellence 2024

Wonderful staff and delicious food.

TripAdvisor rating 5.0/5

jmeyer2145 TripAdvisor review

Beautiful experience. The staff was fantastic, friendly, warm, welcoming, and very helpful. The room was comfortable, the food fantastic. We ate a few times in the Cin Cin Bar which had a complete menue. The presentation of the food was beautiful...they say you taste first with your eyes and that is true here. We also ate at the Lord Delamere Terrace and the food and service was equally as good.

Dear J.M, What a pleasure to read your review and know that you had an excellent experience with us and especially that you enjoyed your meals and drinks at the beautiful Cincin bar. We are thrilled to know that you loved the beautiful ambience and the great service from our team. The team will be very excited to receive your compliments and we look forward to your return. Kind regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Lovely Starting Point!

Customer review rating 5.0/5

The J. F. P. Friends - Confirmed reviews ALL

Upon arrival in Nairobi, we spent a few days at the Fairmont to adjust to the time change and acclimate ourselves to Kenya before heading out on safari. It was a lovely historic hotel with great service and wonderful restaurants.

Dear Jeffrey, Thank you for choosing Fairmont The Norfolk as your starting point in Nairobi. We are delighted to hear that you enjoyed the historic charm, great service, and wonderful restaurants. We noticed that you are not yet a member of our loyalty program. As a member, you'll enjoy benefits such as earning points for each stay, a discount off the published rate, and perks like early check-in and late check-out when available. During your next visit, please feel free to ask any team member for assistance with your enrollment. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Building works.

Customer review rating 2.5/5

Keith S. Couples - Confirmed reviews ALL

Unfortunately, as a group from Newmarket holidays we had to be moved to another hotel due to constant noise from the building works in progress. Some complained about the rooms. We found our room to be very nice and comfortable.

Dear Mr. S., Thank you for sharing your feedback. We apologize for the inconvenience caused by the building works. We are glad to hear that despite the noise issue, you found your room very nice and comfortable. For your next visit, we would like to invite you to join our ALL - Accor Live Limitless Program. It offers fantastic benefits such as exclusive discounts on stays, complimentary upgrades subject to availability, and personalized service tailored to your preferences. We look forward to welcoming you again. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

2nd time around

Customer review rating 5.0/5

Larry M. Friends - Confirmed reviews ALL

Came to Nairobi 2014 and again 2024 for a Safari. Both times stayed at the Fairmont and it was great. Arranged pickup at busy Nairobi airport. Very helpful. The hotel is beautiful and the staff couldn’t be more pleasant and accommodating. Highly recommended.

Dear Larry, Thank you for choosing Fairmont The Norfolk once again for your stay in Nairobi. We are thrilled to hear about your positive experiences and kind words towards our hotel and team. We noticed that you are not yet a member of our ALL - loyalty program. As a member, you'll enjoy benefits such as earning points for each stay, a discount off the published rate, and perks like early check-in and late check-out when available. During your next visit, please feel free to ask any team member for assistance with your enrollment. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Excellent staff. Very helpful.

Dear Joan, Thank you for your kind words about our excellent and helpful team. We are thrilled to hear about your positive experience. Your feedback means a lot to us. We noticed that you are not yet a member of our ALL- loyalty program. As a member, you'll enjoy benefits such as earning points for each stay, a discount off the published rate, and perks like early check-in and late check-out when available. During your next visit, please feel free to ask any team member for assistance with your enrollment. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 119 reviews 8.9/10 Location
  • 245 reviews 7.3/10 Room
  • 466 reviews 9.2/10 Service
  • 16 reviews 6.2/10 WiFi
  • 166 reviews 8.7/10 Amenities
  • 93 reviews 9.3/10 Breakfast
  • 80 reviews 6.8/10 Cleanliness
  • 44 reviews 4.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.