Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 771 reviews

Novotel Nairobi Westlands - Image 1
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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  771 reviews

Customer review rating 4.0/5

Olugbenga M. A. Business - Confirmed reviews ALL

Nice hotel, warm and friend staff. And well organized. However, time in delivering the meals especially the Lunch & dinner could be improved upon

Dear Olugbenga, Thank you for your kind words regarding your comfortable stay and our attentive staff. We appreciate your feedback regarding meal delivery times, which has been acknowledged for review as we strive to enhance the guest experience. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Narendra K. G. Business - Confirmed reviews ALL

GOOD

Dear Narendra, Thank you for your feedback. We are delighted to hear that you had a good experience during your stay. We also note your comments regarding our food, and your satisfaction remains our priority. We look forward to welcoming you back to Novotel Nairobi Westlands in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Coleinas S. K. Business - Confirmed reviews ALL

Lovely

Dear Coleinas, Thank you for your kind words. We are delighted to know that you had a wonderful experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the near future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Caroline M. P. Business - Confirmed reviews ALL

It was good but you can do better with your food, serve in chaffing dishes, the iron red points are small especially if there are a lot of people during lunch to wait for refills. Those small points can be used for small number of people.

Dear Caroline, Thank you for your feedback regarding your recent experience at our hotel. We are pleased to hear that you enjoyed the décor and found the ambiance exquisite. We appreciate your input on our food service; your suggestions regarding chafing dishes and portion sizes are duly noted, and we will certainly consider them as we strive to enhance our guests' dining experiences. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

B. L. E. B. Business - Confirmed reviews ALL

Good hospitality

Dear B., Thank you for your positive feedback regarding our location and hospitality. We are pleased to hear that you had a pleasant experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 154 reviews 9.2/10 Location
  • 332 reviews 9/10 Room
  • 571 reviews 9.3/10 Service
  • 10 reviews 9.3/10 WiFi
  • 176 reviews 9.7/10 Vibe
  • 121 reviews 9.1/10 Breakfast
  • 114 reviews 8.3/10 Cleanliness

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