Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 944 reviews

Novotel Nairobi Westlands - Image 1
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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  944 reviews

Customer review rating 4.0/5

Anders T. B. Business - Confirmed reviews ALL

Lovely hotel and high standard! But so many e-mails all the time…

Dear Anders, Thank you for your feedback and for your kind words about our hotel and the high standards you experienced during your stay. We are delighted that you enjoyed your visit. We also appreciate your comment regarding the number of emails received. We understand that excessive communication can be overwhelming, and we will consider your feedback as we continually review our guest communication practices. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Rohan M. G. Families - Confirmed reviews ALL

everything was perfect

Dear Rohan M. G., Thank you for your kind words regarding our location and staff. We are delighted to hear that your experience with us was perfect. Your satisfaction is our priority, and we look forward to welcoming you again in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

David K. Solo - Confirmed reviews ALL

Awosome

Dear David K., Thank you for your positive feedback. We are delighted to hear that you found your experience with us to be good and awesome. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Navraj V. Couples - Confirmed reviews ALL

It was a great experience, however the showers were extremely cold. I have stayed at novotel 3 times now ill be back again for sure.

Customer review rating 4.0/5

Wolesola M. A. Business - Confirmed reviews ALL

I had a comfortable stay, the room was okay. I got welcome snacks waiting for me upon entering the room. I had an issue in my bathroom but i didn't report it; realised there was no hot water for the tub, just cold water so i couldn't use the tub or soak in it Breakfast was really good(i guess this was the best part of my stay). Some of the staff are friendly. Special mention to Danny and Daniel at the front desk.

Dear Wolesola, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had a comfortable stay and enjoyed the welcome snacks prepared in your room. It is also wonderful to know that our breakfast stood out as the highlight of your experience. We sincerely apologize for the inconvenience caused by the lack of hot water in the bathtub. While we regret that the issue was not brought to our attention during your stay, we appreciate you sharing it with us now, as it allows us to investigate and address the matter with our maintenance team. Thank you as well for recognizing Danny and Daniel at the Front Desk. We will be sure to share your kind words with them, as such recognition is greatly appreciated and motivates our team to continue delivering excellent service. We value your feedback and look forward to welcoming you back for an even better experience in the future. Kind regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 190 reviews 9.2/10 Location
  • 394 reviews 8.7/10 Room
  • 695 reviews 9.3/10 Service
  • 11 reviews 7.9/10 WiFi
  • 143 reviews 8/10 Cleanliness
  • 140 reviews 9.1/10 Breakfast
  • 25 reviews 9.2/10 Bar

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