Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 919 reviews

Novotel Nairobi Westlands - Image 1
Novotel Nairobi Westlands - Image 2
Novotel Nairobi Westlands - Image 3
Novotel Nairobi Westlands - Image 4

Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  919 reviews

Customer review rating 4.5/5

Rudolph C. Business - Confirmed reviews ALL

As a combo of business/pleasure, I have been happy -- from reception/front desk to restaurants and housekeeping -- the Novotel staff has been VERY professional and courteous. Facilities are modern and well appointed. I strongly recommend the Novotel Westlands..

Dear Rudolph, Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are delighted to hear that our staff provided you with professional and courteous service, and that you enjoyed our modern facilities. Your recommendation is greatly appreciated. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Bilha S. M. Business - Confirmed reviews ALL

It was my first time visit and trully was impressed by your reception team, waiters & security team at the door. Keep it up!

Dear Bilha, Thank you for your kind words regarding your recent visit. We are thrilled to hear that our reception team, wait staff, and security made a positive impression. Your feedback inspires us to continue providing excellent service. Goodbye and best regards, Novotel Nairobi Westlands

Customer review rating 1.0/5

Alexandre B. N. Business - Confirmed reviews ALL

I stayed for 5 days for business purposes. My wife joined me for 2 days (2 breakfast, 2 nights). The reception mistakenly booked her for 3 days. When I checked out, they insisted on invoicing me 3 nights despite showing the proof (boarding pass) that my wife stayed only 2 nights. Terrible customer service. A shame, because overall the food is good, location and commodities as well. But I will avoid to return with such staff.

Dear Alexandre, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration caused by the billing discrepancy during your check-out experience. We understand how disappointing this must have been, especially after providing supporting documentation, and we regret that the situation was not handled to your satisfaction. Please be assured that your comments have been shared with our Front Office team and management for review to help prevent similar occurrences in the future and improve the level of service we provide to our guests. We do, however, appreciate your positive remarks regarding our food, location, and facilities, and we are truly sorry that this experience overshadowed the otherwise enjoyable aspects of your stay. Thank you once again for your valuable feedback, and we hope to have the opportunity to restore your confidence in us in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 0.5/5

Danish S. H. K. Business - Confirmed reviews ALL

room was extremely small for the cost not as described in the picture

Customer review rating 5.0/5

Dithan K. Business - Confirmed reviews ALL

spent a week at hotel, and felt so happy with the experience

Dear Dithan, Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and enjoyed your week-long stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 183 reviews 9.2/10 Location
  • 386 reviews 8.8/10 Room
  • 679 reviews 9.5/10 Service
  • 11 reviews 7.9/10 WiFi
  • 205 reviews 9.5/10 Vibe
  • 141 reviews 8/10 Cleanliness
  • 137 reviews 9/10 Breakfast
  • 24 reviews 9.1/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Nairobi