Novotel Nairobi Westlands 5 stars

Name: Novotel Nairobi Westlands, Hotel in Kenya - ALL
Address: Lower Kabete Road, Westlands, NAIROBI, 00600, KE
Telephone: +254709027100
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 1,039 reviews

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Lower Kabete Road, Westlands, 00600 NAIROBI, Kenya

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Novotel Nairobi Westlands

Hotel that makes every moment matter

Step into a captivating fusion of cultures at the Novotel Nairobi Westlands, situated in the lively business area of Nairobi. The Hotel's sophisticated 347 rooms & suites, diverse meeting & event spaces, international dining venues and an intimate spa for wellness, offer a delightful experience to both business and leisure travelers. Begin your journey with a taste of Kenya's iconic Masai Mara at our bar, where the spirit of the savannah dances through every sip.

Indulge in the culinary delights of Italy or ascend to new heights at our Indian inspired sky lounge for a vibrant, favorful experience. Unwind by the rooftop pool, offering panoramic views of the city skyline while savoring our handcrafted cocktails. Well-equipped meeting rooms with natural daylight and a ballroom with a large foyer & an outdoor area, offer impeccable standards of service and tradition of hospitality for networking events and family gatherings.

Nestled in Westlands, this new Hotel is easily accessible in 20 mins from Jomo Kenyatta International Airport via the new expressway. Situated in business district the Hotel is steps away from the popular Sarit Mall for shopping & entertainment.

Welcoming and taking care of others is at the very heart of what we do. Our team is genuinely passionate to offer a limitless experience while you embark on a sensory adventure across continents, all within the heart of Nairobi's bustling district.

Fabio Gonsalves, Hotel Management

Hotel extras

In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall
Spacious, contemporary rooms & one-bedroom suites
Savor 04 international dining venues & bars
13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden
Well-equipped fitness centre full of natural light

Our accommodation(s)

Room

Superior Room - 1 king bed

4 pers. max
36 m² / 387 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room - 2 twin beds

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Executive Room, Spacious sitting area - 1 king bed

4 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Executive Suite, 1 Bedroom, Living Room - 1 king bed

4 pers. max
63 m² / 678 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Deluxe Suite, 1 Bedroom, Living Room - 1 king bed

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Presidential Suite, 3 Bedrooms, Living room, Kitchenette - 2 king beds, 2 twin beds

8 pers. max
190 m² / 2045 sq ft

Bedding 2 x Single bed(s) and 2 x King size bed(s)
Views: Forest view

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Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

+254 709 027100

NAIROBI STATION

Railway station

Access: 7 km / 4.35 mi 1 hrs 30 min walk / 25 min drive

Karura Forest

Wood/forest

Access: 6.4 km / 3.97 mi 2 hrs 4 min walk / 12 min drive

Nairobi National Park

National park

Access: 12.9 km / 8.01 mi 2 hrs 36 min walk / 23 min drive

Giraffe Park

Park

Access: 21 km / 13.04 mi 4 hrs 12 min walk / 37 min drive

Westlands Masai Market

Shopping district

Access: 900 m / 0.56 mi 9 min walk / 4 min drive

Westgate Mall

Shopping centre/mall

Access: 1.1 km / 0.68 mi 5 min walk / 3 min drive

Sarit Centre Shopping Mall

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

GEMMA'S CUCINA ITALIANA

Experience authentic Italian cuisine where Mediterranean flavors shine. With space for 160 guests, we're open daily from 6:30am to 10:30pm. Come as you are and enjoy a relaxed, welcoming atmosphere for any occasion.

SOCIAL HUB

Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.

TRUNK & TANDOOR

Ascend to new heights at our Indian-inspired gastro bar, blending vibrant colors, spices, and flavors in a unique setting. With space for 80 guests, we're open daily from 3pm to 1am. Come as you are and enjoy unforgettable evenings.

ROOFTOP POOL & BAR

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

In Balance Spa

Explore relaxing body treatments and massages at our Spa for a peaceful wellness experience.

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Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 350 m² / 3767 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 210

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 1,039 reviews

Francis M. Business - 8/6/2026 Confirmed reviews ALL

George M. M. Solo - 8/1/2026 Confirmed reviews ALL

Dear George M. M., Thank you for sharing your positive feedback. We are delighted to hear that you were very much satisfied with your experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Reuben C. B. Business - 8/1/2026 Confirmed reviews ALL

Dear Reuben C. B., Thank you for sharing your positive experience at Novotel Nairobi Westlands. We are delighted to hear that you found our location convenient and enjoyed the comfortable atmosphere we strive to provide. Our team takes great pride in delivering exceptional service, and it is gratifying to know that it contributed to your stay. Regarding your inquiry about hosting events, we would be pleased to discuss potential opportunities for your book launch and promotion. Please feel free to reach out for further details. Best regards, Novotel Nairobi Westlands

Winfrida F. K. Business - 7/30/2026 Confirmed reviews ALL

Cleaning person mistakenly discarded receipts that were in my room— receipts I needed to submit to my office for reimbursement. The only response I received was, "Sorry." But what exactly does "sorry" do to solve the problem? I was then promised that someone would call me once they had found a solution. I trusted that promise, yet a whole week has passed without a single follow-up. I had to chase the matter myself, only to be told that there is "no way" to help. To make matters worse, during my stay I ordered a cup of tea, teaaaaa! Ordinary tea took almost five hours to be delivered. Unfortunately, that was just one of many service failures I experienced. Of everything that went wrong, however, the lost receipts are by far the most serious. I now have to justify TZS 24,000 in expenses to my employer without any proof of payment because of a mistake made by your staff. This situation has caused me unnecessary stress and inconvenience, and I am extremely disappointed not only by the incident itself but also by the complete lack of accountability and effort to resolve it.

Dear Winfrida F. K., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations. We understand how frustrating it must have been to experience delays in communication regarding your concern, as well as the extended wait for your room service order. We also appreciate the significance of the missing receipts and the inconvenience this situation has caused. Please be assured that your feedback has been shared with the relevant teams for a thorough review of the circumstances and our internal processes. We are committed to identifying opportunities to improve our communication, responsiveness, and service standards to help prevent similar situations in the future. Your comments are valuable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us and provide you with the high standard of service we strive to deliver. Kind regards, Novotel Nairobi Westlands

Esther M. M. Business - 7/30/2026 Confirmed reviews ALL

Dear Esther, Thank you for your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Nairobi Westlands

Web-users rating

Other web-users rate our hotel

205 reviews 9.2/10 Location
423 reviews 8.6/10 Room
751 reviews 9.3/10 Service
12 reviews 8.8/10 WiFi
228 reviews 9.6/10 Vibe
182 reviews 8.8/10 Amenities
163 reviews 8.7/10 Cleanliness
151 reviews 9.2/10 Breakfast

34 reviews 9.2/10 Location
122 reviews 8.2/10 Room
208 reviews 9.2/10 Service
7 reviews 8.5/10 WiFi
46 reviews 8.5/10 Cleanliness
29 reviews 9.1/10 Breakfast

13 reviews 9.1/10 Location
28 reviews 7.6/10 Room
43 reviews 9.2/10 Service
15 reviews 9.1/10 Breakfast
6 reviews 8.8/10 Cleanliness

17 reviews 9.4/10 Location
29 reviews 8.5/10 Room
51 reviews 9/10 Service
18 reviews 9.5/10 Vibe
16 reviews 8.8/10 Cleanliness
14 reviews 9.2/10 Breakfast
5 reviews 9.9/10 Wellness Area

21 reviews 8.4/10 Room
30 reviews 9.3/10 Service
10 reviews 8.6/10 Cleanliness
7 reviews 8.9/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

Novotel Nairobi Westlands offers a variety of amenities to enhance your stay:

High-speed Wi-Fi and laundry for an additional fee
Buffet breakfast for an additional fee
Air conditioning, satellite TV, and wheelchair accessibility
Heated outdoor pool and Fitness center
Spa treatments for an additional fee
Gemma's Cucina Italiana, Social Hub, Trunk & Tandoor, and Rooftop Pool & Bar
Concierge, meeting rooms, and wedding venues
Pet-friendly rooms

What dining options are available?

What are the check-in and check-out times?

At Novotel Nairobi Westlands, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Nairobi Westlands regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.