Novotel Nairobi Westlands 5 stars

Name: Novotel Nairobi Westlands, Hotel in Kenya - ALL
Address: Lower Kabete Road, Westlands, NAIROBI, 00600, KE
Telephone: +254709027100
Rating: 4.7

Customer review rating (ALL Rating) 4.7/5 974 reviews

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Lower Kabete Road, Westlands, 00600 NAIROBI, Kenya

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Novotel Nairobi Westlands

Hotel that makes every moment matter

Step into a captivating fusion of cultures at the Novotel Nairobi Westlands, situated in the lively business area of Nairobi. The Hotel's sophisticated 347 rooms & suites, diverse meeting & event spaces, international dining venues and an intimate spa for wellness, offer a delightful experience to both business and leisure travelers. Begin your journey with a taste of Kenya's iconic Masai Mara at our bar, where the spirit of the savannah dances through every sip.

Indulge in the culinary delights of Italy or ascend to new heights at our Indian inspired sky lounge for a vibrant, favorful experience. Unwind by the rooftop pool, offering panoramic views of the city skyline while savoring our handcrafted cocktails. Well-equipped meeting rooms with natural daylight and a ballroom with a large foyer & an outdoor area, offer impeccable standards of service and tradition of hospitality for networking events and family gatherings.

Nestled in Westlands, this new Hotel is easily accessible in 20 mins from Jomo Kenyatta International Airport via the new expressway. Situated in business district the Hotel is steps away from the popular Sarit Mall for shopping & entertainment.

Welcoming and taking care of others is at the very heart of what we do. Our team is genuinely passionate to offer a limitless experience while you embark on a sensory adventure across continents, all within the heart of Nairobi's bustling district.

Fabio Gonsalves, Hotel Management

Hotel extras

In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall
Spacious, contemporary rooms & one-bedroom suites
Savor 04 international dining venues & bars
13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden
Well-equipped fitness centre full of natural light

Our accommodation(s)

Room

Superior Room - 1 king bed

4 pers. max
36 m² / 387 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Superior Room - 2 twin beds

4 pers. max
36 m² / 387 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Executive Room, Spacious sitting area - 1 king bed

4 pers. max
41 m² / 441 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Executive Suite, 1 Bedroom, Living Room - 1 king bed

4 pers. max
63 m² / 678 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Deluxe Suite, 1 Bedroom, Living Room - 1 king bed

4 pers. max
75 m² / 807 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Suite

Presidential Suite, 3 Bedrooms, Living room, Kitchenette - 2 king beds, 2 twin beds

8 pers. max
190 m² / 2045 sq ft

Bedding 2 x Single bed(s) and 2 x King size bed(s)
Views: Forest view

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Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

+254 709 027100

NAIROBI STATION

Railway station

Access: 7 km / 4.35 mi 1 hrs 30 min walk / 25 min drive

Karura Forest

Wood/forest

Access: 6.4 km / 3.97 mi 2 hrs 4 min walk / 12 min drive

Nairobi National Park

National park

Access: 12.9 km / 8.01 mi 2 hrs 36 min walk / 23 min drive

Giraffe Park

Park

Access: 21 km / 13.04 mi 4 hrs 12 min walk / 37 min drive

Westlands Masai Market

Shopping district

Access: 900 m / 0.56 mi 9 min walk / 4 min drive

Westgate Mall

Shopping centre/mall

Access: 1.1 km / 0.68 mi 5 min walk / 3 min drive

Sarit Centre Shopping Mall

Shopping centre/mall

Access: 1.2 km / 0.75 mi 15 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

GEMMA'S CUCINA ITALIANA

Experience authentic Italian cuisine where Mediterranean flavors shine. With space for 160 guests, we're open daily from 6:30am to 10:30pm. Come as you are and enjoy a relaxed, welcoming atmosphere for any occasion.

SOCIAL HUB

Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.

TRUNK & TANDOOR

Ascend to new heights at our Indian-inspired gastro bar, blending vibrant colors, spices, and flavors in a unique setting. With space for 80 guests, we're open daily from 3pm to 1am. Come as you are and enjoy unforgettable evenings.

ROOFTOP POOL & BAR

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

Meetings & Events

Number of Meeting Room: 13
Surface of the largest room: 350 m² / 3767 sq ft
Maximum seats capacity: 300
Maximum capacity for banquets: 210

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.7/5 974 reviews

Warrington S. W. Couples - 6/29/2026 Confirmed reviews ALL

From the moment of our arrival to the moment of departure, we were treated very well at this hotel and the staff were very attentive to our needs. The reception staff were very helpful and very understanding in respect of our request for a late check out on our room. All parts of the hotel were extremely clean and the food choices were wide and varied so there's something for everyone and if you want something cooked in particular way, just ask. I want to make a special mention of Denis, one of the porters, who was brilliant in helping me and my wife after our long journey in arriving at the hotel. I would highly recommend this hotel which is wonderfully located, particularly if you like shopping with two very large shopping malls, very closely located. If you are looking for a relaxing, safe and wonderful stay in Kenya, Novotel is the place to be.

Pauline M. D. Friends - 6/28/2026 Confirmed reviews ALL

My stay was excellent from start to finish. The customer service was outstanding, and all the staff were friendly, polite, and incredibly helpful. The hotel’s location is perfect for shopping and provides convenient access to the airport. Everything was very clean, and there was a great selection of food and beverages on the menu. I thoroughly enjoyed my stay and would happily recommend this hotel to others.

Dear Pauline, Thank you for your excellent review and perfect rating. We are truly delighted to hear that you had an enjoyable stay from start to finish and that our team’s friendliness, professionalism, and service made a positive impression on you. It is also wonderful to know that you appreciated our convenient location, cleanliness, and food and beverage offerings. Your recommendation means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to welcoming you back again soon. Best regards, Novotel Nairobi Westlands

Jaswantrai B. T. Families - 6/28/2026 Confirmed reviews ALL

Dear Jaswantrai, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed the convenient location, cleanliness, and the efficiency of our services. Your recommendation is greatly appreciated. Goodbye, and best wishes from Novotel Nairobi Westlands.

Teresiah M. M. Couples - 6/27/2026 Confirmed reviews ALL

My partner and I recently stayed at Novotel Nairobi Westlands while celebrating our 5th anniversary, and it was truly a memorable experience. From the moment we arrived, Denis from the concierge team gave us a warm welcome. He is the epitome of professionalism. His rooming was excellent, and he handled our luggage with great care and delicacy, making us feel at home from the very beginning. Ezekiel at the reception was simply superb.He was exceptionally professional, warm, and attentive throughout our interactions. His positive attitude and genuine hospitality left a lasting impression. A promotion won't be a stretch at all. Daniel, who was on the night shift, went above and beyond to make our stay special. He recommended the rooftop bar, where a live band was performing, and it turned out to be the perfect setting to celebrate our anniversary. His thoughtful recommendation truly added a romantic touch to our evening. A special thank you to Elizabeth, the Assistant Manager, whose professionalism and kindness made us feel genuinely appreciated. She acknowledged our anniversary from the moment it was mentioned and ensured we were comfortable throughout our stay, making us feel valued as guests. The entire team delivered outstanding hospitality and made our anniversary celebration even more special. Thank you, Novotel Nairobi Westlands, for creating such wonderful memories. We look forward to returning!

Dear Teresiah, Thank you for sharing your delightful experience at Novotel Nairobi Westlands during your 5th anniversary celebration. We are thrilled to hear that our team made your stay memorable and that you felt genuinely appreciated throughout your visit. It is gratifying to learn that Denis, Ezekiel, Daniel, and Elizabeth contributed positively to your experience with their professionalism and warm hospitality. We take great pride in our staff's commitment to providing exceptional service, and your kind words will certainly motivate them further. We are also pleased that you enjoyed the rooftop bar and the ambiance it provided for your special celebration. Creating lasting memories for our guests is our ultimate goal, and it is heartening to know we succeeded with you. Thank you once again for your thoughtful feedback. We look forward to welcoming you back for more memorable experiences in the future. Best regards, Novotel Nairobi Westlands

Kanika M. Couples - 6/26/2026 Confirmed reviews ALL

Dear Kanika, Thank you for your wonderful rating and for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and found our team to be helpful. Your kind words are greatly appreciated and serve as an encouragement to our staff to continue delivering exceptional service. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, Novotel Nairobi Westlands

Web-users rating

Other web-users rate our hotel

199 reviews 9.2/10 Location
413 reviews 8.5/10 Room
726 reviews 9.2/10 Service
11 reviews 7.9/10 WiFi
173 reviews 8.7/10 Amenities
151 reviews 8.2/10 Cleanliness
149 reviews 9.2/10 Breakfast
26 reviews 9.1/10 Bar

33 reviews 9.1/10 Location
120 reviews 8.2/10 Room
201 reviews 9.2/10 Service
6 reviews 7.1/10 WiFi
45 reviews 8/10 Cleanliness
28 reviews 9.1/10 Breakfast

12 reviews 9/10 Location
27 reviews 7.5/10 Room
39 reviews 9/10 Service
15 reviews 9.1/10 Breakfast
7 reviews 6.3/10 Value
5 reviews 8.3/10 Cleanliness

17 reviews 9.4/10 Location
27 reviews 8.4/10 Room
48 reviews 8.9/10 Service
14 reviews 9.2/10 Breakfast
13 reviews 8.4/10 Cleanliness
9 reviews 8.7/10 Pool
5 reviews 9.9/10 Wellness Area

21 reviews 8.4/10 Room
30 reviews 9.3/10 Service
10 reviews 8.2/10 Cleanliness
7 reviews 8.9/10 Breakfast

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

Novotel Nairobi Westlands offers a variety of amenities to enhance your stay:

High-speed Wi-Fi and laundry for an additional fee
Buffet breakfast for an additional fee
Air conditioning, satellite TV, and wheelchair accessibility
Heated outdoor pool and Fitness center
Spa treatments for an additional fee
Gemma's Cucina Italiana, Social Hub, Trunk & Tandoor, and Rooftop Pool & Bar
Concierge, meeting rooms, and wedding venues
Pet-friendly rooms

What dining options are available?

What are the check-in and check-out times?

At Novotel Nairobi Westlands, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Nairobi Westlands regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.