Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 749 reviews

Novotel Nairobi Westlands - Image 1
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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  749 reviews

Customer review rating 4.0/5

Mathai V. O. Business - Confirmed reviews ALL

Very quiet place.

Customer review rating 5.0/5

Olugbeminiyi M. I. Solo - Confirmed reviews ALL

The welcome was very warm and the room was very comfortable. The breakfast was alright. The location was very central and easily accessible to a lot of places in Nairobi.

Dear Olugbeminiyi, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the comfort of your room and the warmth of our welcome. We appreciate your comments about breakfast and will take them into consideration for future improvements. Best regards, Elizabeth Abong'o

Customer review rating 3.5/5

Carl A. B. Families - Confirmed reviews ALL

The pool is too small vs the pictures and the food in the restaurant is not good, don’t eat at the hotel. Breakfast was good though.

Dear Mr. B., Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and cleanliness. However, I regret that our pool size and restaurant offerings did not meet your expectations. Your insights will be taken into consideration as we continually strive to improve. Kind Regards, Elizabeth Abong'o

Customer review rating 5.0/5

Yan G. L. P. Solo - Confirmed reviews ALL

My time there was amazing ! The rooms are really nice, spacious and clean. The staff was also amazing.

Dear G., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our rooms to be spacious and clean, and that our staff made a positive impact on your experience. Your feedback is greatly appreciated. Kind Regards Elizabeth Abong'o

Customer review rating 4.5/5

Ayuk E. E. Couples - Confirmed reviews ALL

Services were top notch Views were mind blowing Food and drinks were exellent The receptionist was very helpful and professional I would like to specially thank Mr. IAN for the wonderful hospitality as he went above his duty when i was swapping my rooms. He made sure all the items forgotten were transferred to my new room even in my absence. If you need anything call Mr. IAN and you will find him on your door just the next minutes. Also thanks to Mr. Steven who helped me checked in very smoothly and briefly explained the map of the hotel and the amenities. I’m definitely coming back here soon 🙏

Dear E., Thank you for sharing your positive experience at Novotel Nairobi Westlands. We are delighted to hear that you found our services to be of top quality and that the views from our hotel left a lasting impression on you. It is gratifying to know that you enjoyed the food and drinks during your stay. Your kind words about our staff, particularly Mr. Ian and Mr. Steven, are greatly appreciated. We take pride in providing exceptional service, and it is wonderful to hear that our team members went above and beyond to ensure your comfort and satisfaction. Your feedback serves as an encouragement to our team members to continue delivering excellent hospitality. We look forward to welcoming you back in the near future. Best regards, Elizabeth Abong'o

Other web-users rate our hotel

  • 152 reviews 9.3/10 Location
  • 330 reviews 9.1/10 Room
  • 565 reviews 9.2/10 Service
  • 10 reviews 9.5/10 WiFi
  • 175 reviews 9.7/10 Vibe
  • 119 reviews 9.3/10 Breakfast
  • 114 reviews 8.3/10 Cleanliness

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