Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 1,095 reviews

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Novotel Nairobi Westlands - Image 1
Novotel Nairobi Westlands - Image 2
Novotel Nairobi Westlands - Image 3
Novotel Nairobi Westlands - Image 4
Lower Kabete Road, Westlands, 00600 NAIROBI, Kenya

Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room - 2 twin beds

Photo out of - Superior Room - 2 twin beds

Thanks to the modern and intutive design, this 36m² room features two beds of 210x120 each, a workstation, walk-in shower with Elemental Herbology bath amenities. Some rooms feature an option of a connecting king room, perfect for family stays.

  • Views:

    City View

Max. number of persons
4
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
See availabilities

Enjoy added comfort in the Executive Room (41m²) featuring a king bed and modern bathroom with walk-in rain shower and refillable amenities. Espresso facilities, bathrobes, safe, ironing facilities and complimentary water elevate your stay.

  • Views:

    City View

Max. number of persons
4
Area
From 41 m² / 441 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Deluxe Suite, 1 Bedroom, Living Room - 1 king bed

Photo out of - Deluxe Suite, 1 Bedroom, Living Room - 1 king bed

The Deluxe Suite (75m²) blends spacious living with a separate lounge and king bedroom. Relax with a walk-in rain shower, bathtub and refillable amenities, enhanced by espresso facilities, in-room refreshments and refined comfort touches.

  • Views:

    City View

Max. number of persons
4
Area
From 75 m² / 807 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Presidential Suite, 3 Bedrooms, Living room, Kitchenette - 2 king beds, 2 twin beds

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Handheld shower
  • Roll-in shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 347 rooms
  • 9 rooms for people with reduced mobility
  • 35 family rooms
  • 17 connecting rooms
  • 347 non-smoking rooms
  • 10 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Desk equipment available

  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception
  • Safe deposit box at reception Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

13 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Board games available
  • Play area

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Fitness Center

  • On site

SOCIAL HUB

Photo out of - SOCIAL HUB

Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.

Cooking style
Cafe
Capacity
75
Accessibility
Accessible service
Lower Kabete Road, Westlands, 00600 Nairobi, Kenya
Telephone +254 709 027100

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.

ROOFTOP POOL & BAR

Photo out of - ROOFTOP POOL & BAR

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

Bar Type
POOL SIDE SNACK BAR
Capacity
20
Telephone +254 709 027100
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless
  • Other

Credit cards

  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.

Get a head start of your day with a sumptuous breakfast spread. Choose from a variety of international and local cuisines comprising with healthy options curated for you.

Indulge in a refreshing swim in the temperature-controlled, crystal-clear pool or bask in the sun as you relax in our outdoor oasis.

Elevate your fitness journey, equipped with state-of-the-art cardio and weight-training machines. Whether you're a hotel guest or a member, discover a range of activities for your unique experience.

Explore relaxing body treatments and massages at our Spa for a peaceful wellness experience.

Book

Modern, classic and timeless weddings at the Novotel Nairobi Westlands!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,095 reviews

Customer review rating 2.5/5

George G. M. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Serge C. R. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Louis L. N. Couples - Confirmed reviews ALL

Dear Louis L. N., Thank you for your kind words. We are delighted to hear that you had an amazing experience with us. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Barbara E. N. Families - Confirmed reviews ALL

Dear Barbara, Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a great stay and enjoyed the warm service from our team. It’s especially lovely to know that Lydia at Gemma’s, Andrew at Reception, and Veronica at the Spa each contributed to making your experience memorable. We’ll be sure to share your kind words with them. We look forward to welcoming you back for another exceptional stay! Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Yusuf K. Families - Confirmed reviews ALL

Dear Yusuf K., Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a very relaxing stay and experienced the warm and cordial service we strive to provide. Your special mention of Andrew is truly appreciated, and we’ll be sure to share your kind words with him. We look forward to welcoming you back for another relaxing and memorable experience! Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Serge C. R. Business - Confirmed reviews ALL

Team very supportive (room service, laundry, reception, restaurant...)

Customer review rating 4.5/5

Louis L. N. Couples - Confirmed reviews ALL

awesome

Dear Louis L. N., Thank you for your kind words. We are delighted to hear that you had an amazing experience with us. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Barbara E. N. Families - Confirmed reviews ALL

I had a a great stay good customer service from the staff Lydia at the Gemma's restaurant was so kind,Andrew at the reception was so welcoming, Veronica at the spa was kind and great massage I had.Il definitely get back to stay.

Dear Barbara, Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a great stay and enjoyed the warm service from our team. It’s especially lovely to know that Lydia at Gemma’s, Andrew at Reception, and Veronica at the Spa each contributed to making your experience memorable. We’ll be sure to share your kind words with them. We look forward to welcoming you back for another exceptional stay! Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Yusuf K. Families - Confirmed reviews ALL

The staff are very cordial and warm. Special thanks to the warmth by one of them called Andrew, he is vert hospitable.

Dear Yusuf K., Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a very relaxing stay and experienced the warm and cordial service we strive to provide. Your special mention of Andrew is truly appreciated, and we’ll be sure to share your kind words with him. We look forward to welcoming you back for another relaxing and memorable experience! Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Evans N. Couples - Confirmed reviews ALL

We had an excellent stay and was extremely satisfied with the overall experience. From check-in to check-out, everything was smooth and well handled. The staff were warm, professional and genuinely attentive, making me feel very welcome throughout my stay. The room was comfortable, clean and well maintained, and the facilities were excellent. I particularly appreciated the hospitality, attention to detail and the effort the team made to ensure I had a pleasant and relaxing stay. Overall, it was a wonderful experience, and I would be happy to return and recommend the property to others. Thank you to the entire team for the great service and hospitality.

Dear Evans N., Thank you for sharing your wonderful feedback regarding your recent visit to Novotel Nairobi Westlands. We are delighted to hear that you experienced exceptional service and comfort during your stay. It is always gratifying to know that our guests feel welcomed and well cared for by our dedicated team. Your kind words about the warmth and professionalism of our staff, as well as the cleanliness and maintenance of the rooms, are greatly appreciated. We strive to provide a seamless experience from check-in to check-out, and it is rewarding to learn that we achieved this during your visit. Thank you for considering us for future stays and for recommending our property to others. Your satisfaction is our utmost priority, and we look forward to welcoming you back soon. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Matungwa K. B. Families - Confirmed reviews ALL

It was short stay but fulfilling, quite facility, excellent customer services from all touch points I interacted from reception, room services and breakfast. I would recommend others and also for me and my family stay again once in Nairobi next time.

Dear Matungwa K. B., Thank you for your wonderful feedback and for rating us 100! We’re delighted to hear that you had a fulfilling stay and enjoyed the excellent service across our reception, room service, and breakfast teams. It’s also wonderful to know that you found our facilities neat, clean, and comfortable. Your recommendation means a great deal to us, and we look forward to welcoming you and your family back to Nairobi for another memorable stay! Best regards, Novotel Nairobi Westlands

Customer review rating 2.5/5

Aldo L. Business - Confirmed reviews ALL

It is unfortunate that there were works still happening at 8pm with intermittent grinding noises.

Dear Aldo L., We sincerely apologize for the inconvenience caused by the evening works and the intermittent grinding noises. We understand how disruptive this must have been, particularly during the time residents expect peace. We appreciate you bringing this to our attention and will reinforce our guidelines regarding working hours to help prevent such disturbances in the future. Thank you for your understanding and feedback. Sincerely, Novotel Nairobi Westlands

Customer review rating 4.5/5

Ifechukwu M. J. I. Business - Confirmed reviews ALL

It was a beautiful experience. I loved the ambience, I loved the location, and I loved the architecture of the building. The spacious rooms also added to the pleasant experience and it also helped that the hotel was located in a key part of town from where one could access a lot of other things.

Dear Ifechukwu, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the ambiance and architecture of our hotel. It is also gratifying to know that our staff contributed to making your experience enjoyable. Your feedback is invaluable to us, and we look forward to welcoming you back for another pleasant stay in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Raghavendran R. Friends - Confirmed reviews ALL

It was great location, wonderful stat experience. Beautiful service.

Dear Raghavendran R., Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and enjoyed our location and service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 2.0/5

Sheryl A. O. Friends - Confirmed reviews ALL

During check in, we were asked for my plus one’s ID and she hadn’t carried it but she had already checked in online prior to her arrival. The issue is, it wasn’t written anywhere that we are to carry hard copy ID’s and this was also not communicated to us during booking yet we were in constancy communication through email with your staff. We did mention this to the lady at the check in station. She had to wait for roughly 20- 30 minutes at the reception area which was unwarranted for something that wasn’t communicated. Kindly note that she did have a soft copy of her documentation but this wasn’t sufficient at first.

Dear Sheryl A. O., Thank you for sharing your feedback regarding your recent experience at Novotel Nairobi Westlands. I sincerely apologize for the inconvenience you encountered during the check-in process. I understand that the requirement for a hard copy of identification was not communicated to you adequately, and this led to an unnecessary delay. We strive to ensure that our guests receive clear information regarding their stay, and it appears we fell short in this instance. I appreciate your patience while our staff worked through the situation. Your comments will be reviewed to enhance our communication regarding check-in requirements, so future guests can avoid similar frustrations. Thank you once again for your feedback. We value your input as it helps us improve our services. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Mohamed O. E. K. K. Business - Confirmed reviews ALL

I was so glad for the good room and cool weather, food was delicious and timely.

Dear Mohamed, Thank you for your lovely feedback. We are delighted to hear that you enjoyed the comfort of your room, our delicious food, and the timely service. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Erus E. Business - Confirmed reviews ALL

I had an experience like no one. Warm, welcoming and interactive staff, plenty and diversity in the meals and drinks provided, comfortable rooms and an awesome environment.

Dear Erus E., Thank you for your wonderful 100% rating and for sharing such kind words about your stay. We are delighted to hear that you enjoyed our warm and welcoming team, diverse selection of meals and beverages, comfortable rooms, and overall atmosphere. It is truly rewarding to know that your experience was so memorable, and we look forward to welcoming you back for another exceptional stay. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Herman P. S. Business - Confirmed reviews ALL

it was delightful, friendly service and great ameneties

Dear Herman P. S., Thank you for your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you enjoyed our rooms, public areas, restaurants, and amenities, as well as the friendly service provided by our team. Your kind words mean a great deal to us, and we look forward to welcoming you back for another delightful stay. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Wnniey J. O. Business - Confirmed reviews ALL

The experience was wonderful. Great services especially with breakfast. Respectful staff members with great etiquette

Dear Wnniey J. O., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our breakfast and found our staff respectful and attentive. It is our aim to provide a comfortable experience for all our guests. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Auspicious N. Business - Confirmed reviews ALL

From the security guards at the gate and the check-in desk, to the room service delivery guy and the restaurant and bar staff, everyone was incredibly friendly, welcoming and helpful. I genuinely felt at home throughout my stay. One morning, I accidentally selected “Do Not Disturb” instead of “Make Up My Room” and came back in the evening to find that my room hadn’t been cleaned. I asked one of the housekeeping staff if he could freshen up the room, and he did so with a smile and without any hesitation. I really appreciated the warmth and kindness of everyone I interacted with. Thank you all for making my stay such a lovely experience! ❤️

Dear Auspicious N., Thank you for taking the time to share your experience at Novotel Nairobi Westlands. We are delighted to hear that you felt at home during your stay and appreciated the friendliness and helpfulness of our staff across various departments. Your kind words truly reflect the commitment we have towards creating a welcoming atmosphere for all our guests. We understand the importance of having your room attended to as per your preference. We appreciate your understanding when there was a mix-up with the housekeeping service. Our team strives to ensure that every request is met with a positive attitude, and it is gratifying to know that our staff responded promptly to your needs. Thank you once again for your lovely feedback. We look forward to welcoming you back in the future. Warm regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Jayant R. Friends - Confirmed reviews ALL

The rooms and amenities were unremarkable but adequate. The staff - in every area of the hotel - were outstanding. Cheerful, hospitable and extremely helpful.

Dear Jayant R., Thank you for taking the time to share your feedback. We are delighted to hear that you experienced outstanding hospitality from our team across all areas of the hotel. Your kind words about their cheerful, hospitable, and helpful service are truly appreciated and will be shared with the team as encouragement. We hope to have the pleasure of welcoming you back for another enjoyable stay. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Nigel T. S. J. Couples - Confirmed reviews ALL

Stayed one night, went to the national park the next day, we were able to arrange a late check out, 6pm Came back from seeing the park went to the gym had a swim in the well looked after pool followed by a great lunch poolside

Dear Nigel T. S. J., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, food, and the friendliness of our staff. It is also great to know that you had a relaxing time at the gym and pool. We appreciate your kind words and hope to welcome you back for another enjoyable experience in the future. Best regards, Novotel Nairobi Westlands

Customer review rating 4.5/5

Mohamed O. S. Solo - Confirmed reviews ALL

Fantastic service , the food was awesome, the lodge was comfortable

Dear Mohamed, Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you found our staff welcoming, kind, helpful, and trustworthy, and that your medicine was safely returned to you. We are also pleased that you enjoyed the food and found your stay comfortable. Your kind words are greatly appreciated and will certainly be shared with our team. We look forward to welcoming you back for another fantastic stay. Best regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Joel M. K. Couples - Confirmed reviews ALL

Was looking for a quite place to escape and Novotel literally ticked all the boxes from the silent rooms, amenities like the swimming pool, gym and spa to the amazing meals.

Dear Joel M. K., Thank you for your wonderful review and for choosing Novotel as your peaceful escape. We are delighted to hear that you enjoyed the quiet rooms and made the most of our swimming pool, gym, spa, and dining experiences. It is wonderful to know that we were able to provide the relaxing environment you were looking for. We truly appreciate your kind feedback and look forward to welcoming you back for another tranquil and enjoyable stay. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 217 reviews 9.2/10 Location
  • 458 reviews 8.6/10 Room
  • 799 reviews 9.3/10 Service
  • 12 reviews 8.8/10 WiFi
  • 177 reviews 8.5/10 Cleanliness
  • 154 reviews 9.2/10 Breakfast
  • 46 reviews 9.9/10 Wellness Area
  • 28 reviews 9.2/10 Bar

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