Step into a captivating fusion of cultures at the Novotel Nairobi Westlands, situated in the lively business area of Nairobi. The Hotel's sophisticated 347 rooms & suites, diverse meeting & event spaces, international dining venues and an intimate spa for wellness, offer a delightful experience to both business and leisure travelers. Begin your journey with a taste of Kenya's iconic Masai Mara at our bar, where the spirit of the savannah dances through every sip.
Indulge in the culinary delights of Italy or ascend to new heights at our Indian inspired sky lounge for a vibrant, favorful experience. Unwind by the rooftop pool, offering panoramic views of the city skyline while savoring our handcrafted cocktails. Well-equipped meeting rooms with natural daylight and a ballroom with a large foyer & an outdoor area, offer impeccable standards of service and tradition of hospitality for networking events and family gatherings.
Nestled in Westlands, this new Hotel is easily accessible in 20 mins from Jomo Kenyatta International Airport via the new expressway. Situated in business district the Hotel is steps away from the popular Sarit Mall for shopping & entertainment.
Welcoming and taking care of others is at the very heart of what we do. Our team is genuinely passionate to offer a limitless experience while you embark on a sensory adventure across continents, all within the heart of Nairobi's bustling district.
Fabio Gonsalves, Hotel Management
Hotel extras
In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall
Spacious, contemporary rooms & one-bedroom suites
Savor 04 international dining venues & bars
13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden
Well-equipped fitness centre full of natural light
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Superior Room - 1 king bed
, Room 2 :
Superior Room - 2 twin beds
Room
Superior Room - 1 king bed
Photo out of - Superior Room - 1 king bed
Our Superior Room (36m²) features a king bed and a spacious bathroom with walk-in rain shower and refillable bath amenities. Includes tea & coffee facilities, complimentary water, bathrobes, hair dryer, in-room safe and ironing facilities.
Thanks to the modern and intutive design, this 36m² room features two beds of 210x120 each, a workstation, walk-in shower with Elemental Herbology bath amenities. Some rooms feature an option of a connecting king room, perfect for family stays.
Executive Room, Spacious sitting area - 1 king bed
Photo out of - Executive Room, Spacious sitting area - 1 king bed
Enjoy added comfort in the Executive Room (41m²) featuring a king bed and modern bathroom with walk-in rain shower and refillable amenities. Espresso facilities, bathrobes, safe, ironing facilities and complimentary water elevate your stay.
Executive Suite, 1 Bedroom, Living Room - 1 king bed
Photo out of - Executive Suite, 1 Bedroom, Living Room - 1 king bed
Experience elevated comfort in the Executive Suite (63m²) featuring a separate living area and king bedroom. Includes a walk-in rain shower with refillable amenities, espresso facilities, mini fridge, bathrobes, safe and ironing facilities.
Photo out of - Deluxe Suite, 1 Bedroom, Living Room - 1 king bed
The Deluxe Suite (75m²) blends spacious living with a separate lounge and king bedroom. Relax with a walk-in rain shower, bathtub and refillable amenities, enhanced by espresso facilities, in-room refreshments and refined comfort touches.
Access:
7 km / 4.35 mi1 hrs
30 min walk / 25 min drive
Page out of
Karura Forest
Wood/forest
Access:
6.4 km / 3.97 mi2 hrs
4 min walk / 12 min drive
Nairobi National Park
National park
Access:
12.9 km / 8.01 mi2 hrs
36 min walk / 23 min drive
Giraffe Park
Park
Access:
21 km / 13.04 mi4 hrs
12 min walk / 37 min drive
Page out of
Westlands Masai Market
Shopping district
Access:
900 m / 0.56 mi9 min walk / 4 min drive
Westgate Mall
Shopping centre/mall
Access:
1.1 km / 0.68 mi5 min walk / 3 min drive
Sarit Centre Shopping Mall
Shopping centre/mall
Access:
1.2 km / 0.75 mi15 min walk / 5 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
347 rooms
9 rooms for people with reduced mobility
35 family rooms
17 connecting rooms
347 non-smoking rooms
10 floors
Languages spoken at the hotel
English
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Laundry / Valet Services
Dry cleaning / Ironing
Laundry / Valet Services
Additional charge
Dry cleaning / Ironing
Additional charge
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High Speed WiFi
Additional charge
WiFi at the hotel
Additional charge
WiFi in the communal areas
Additional charge
Air conditioning
Desk equipment available
Umbrellas
Safe deposit box at reception
Safe deposit box at reception
Safe deposit box at reception
Additional charge
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Porter
Porter
Pets
Pets allowed
At Novotel Nairobi Westlands, we welcome families, pet lovers, and their furry friends, including canine companions. Our cozy pet-friendly rooms feature comfy pet beds, food & water containers, and fun toys. Pets under 13KGs with up-to-date vaccinations are welcome. For a small fee, pets can enjoy designated areas excluding dining spaces. Pets must be on a leash. Contact us for a complete pet policy. Create unforgettable memories with your pets at our welcoming hotel.
Catering
2 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Business
13 Meeting rooms
Family
Babysitting on request
Babysitting on request
Services for children
Children''s Club for 0 to 3 years
Children''s Club for 3 to 6 years
Board games available
Play area
Well-being
Outdoor Swimming Pool
Outside
On site
Fitness Center
On site
Page 1 out of 1, Restaurant 1 :
GEMMA'S CUCINA ITALIANA
, Restaurant 2 :
SOCIAL HUB
GEMMA'S CUCINA ITALIANA
Photo out of - GEMMA'S CUCINA ITALIANA
Experience authentic Italian cuisine where Mediterranean flavors shine. With space for 160 guests, we're open daily from 6:30am to 10:30pm. Come as you are and enjoy a relaxed, welcoming atmosphere for any occasion.
Cooking style
Italian
Capacity
160
Accessibility
Accessible service
Lower Kabete Road, Westlands, 00600 Nairobi, Kenya
Experience authentic Italian cuisine where Mediterranean flavors shine. With space for 160 guests, we're open daily from 6:30am to 10:30pm. Come as you are and enjoy a relaxed, welcoming atmosphere for any occasion.
SOCIAL HUB
Photo out of - SOCIAL HUB
Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.
Cooking style
Cafe
Capacity
75
Accessibility
Accessible service
Lower Kabete Road, Westlands, 00600 Nairobi, Kenya
Indulge in the flavors of the world at our continental-inspired restaurant. With capacity for 80 guests, Social Hub is open daily from 6:30am to 10:30pm. Come as you are and enjoy international bites in a welcoming atmosphere.
Page out of
TRUNK & TANDOOR
Photo out of - TRUNK & TANDOOR
Ascend to new heights at our Indian-inspired gastro bar, blending vibrant colors, spices, and flavors in a unique setting. With space for 80 guests, we're open daily from 3pm to 1am. Come as you are and enjoy unforgettable evenings.
Ascend to new heights at our Indian-inspired gastro bar, blending vibrant colors, spices, and flavors in a unique setting. With space for 80 guests, we're open daily from 3pm to 1am. Come as you are and enjoy unforgettable evenings.
ROOFTOP POOL & BAR
Photo out of - ROOFTOP POOL & BAR
Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.
Unwind at our rooftop poolside restaurant with sweeping city views. Perfect for 40 guests, enjoy continental cuisine, cocktails, and bubbles from 7am to 10:30pm. Come as you are and soak in a relaxed, stylish atmosphere.
Breakfast
Photo out of - Breakfast
Get a head start of your day with a sumptuous breakfast spread. Choose from a variety of international and local cuisines comprising with healthy options curated for you.
Buffet
Because great days always start with a good breakfast. Stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
Gemma's Kitchen
Get a head start of your day with a sumptuous breakfast spread. Choose from a variety of international and local cuisines comprising with healthy options curated for you.
Pool
Photo out of - Pool
Indulge in a refreshing swim in the temperature-controlled, crystal-clear pool or bask in the sun as you relax in our outdoor oasis.
Outdoor Swimming Pool
Indulge in a refreshing swim in the temperature-controlled, crystal-clear pool or bask in the sun as you relax in our outdoor oasis.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Heated Pool
At your disposal
Shower
Indulge in a refreshing swim in the temperature-controlled, crystal-clear pool or bask in the sun as you relax in our outdoor oasis.
Fitness center
Photo out of - Fitness center
Elevate your fitness journey, equipped with state-of-the-art cardio and weight-training machines. Whether you're a hotel guest or a member, discover a range of activities for your unique experience.
Fitness Center
Elevate your fitness journey, equipped with state-of-the-art cardio and weight-training machines. Whether you're a hotel guest or a member, discover a range of activities for your unique experience.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Treadmill
Fitness machines
Cross trainer
Towels available
Elevate your fitness journey, equipped with state-of-the-art cardio and weight-training machines. Whether you're a hotel guest or a member, discover a range of activities for your unique experience.
In Balance Spa
Photo out of - In Balance Spa
Additional charge
Explore relaxing body treatments and massages at our Spa for a peaceful wellness experience.
We stayed with a large group of family and friends for a wedding. The service before we arrived was excellent. The team were very responsive and helpful in replying to emails.
Once we arrived, the team made us feel welcome and were extremely attentive during the stay. Over the two/three weeks we were there, Novotel became like home.
I can't thank them enough for all their efforts and would recommend them to anyone visiting Nairobi.
Dear Devan,
Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are delighted to hear that you and your family felt welcome and at home during your visit. Our team is committed to providing excellent service, and it is gratifying to know that their efforts met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
Padmanabhan R. R.
Business
-
Confirmed reviews ALL
All the staff were very courteous, kind and went an extra mile to serve us. Keep it up.
Dear Padmanabhan,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression and ensured your comfort. We greatly appreciate your feedback and will share it with the team to motivate them further.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
David O. O.
Couples
-
Confirmed reviews ALL
Good Room service and ambience
Dear David,
Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of our accommodations and appreciated the room service and ambiance. Your satisfaction is our priority.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
William J. K.
Couples
-
Confirmed reviews ALL
It was a real pleasure staying here. Everything was perfect. The lobby area with the open view of the lifts is beautifully designed. Rooftop pool awesome although a little small. Breakfast amazing with loads of choice. I would come back here for sure. Thanks for a memorable stay.
Dear William,
Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you enjoyed our beautifully designed lobby, the rooftop pool, and the extensive breakfast options. Your positive feedback is greatly appreciated, and it is wonderful to know that your experience was memorable. We look forward to welcoming you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
Daniel R. N.
Families
-
Confirmed reviews ALL
Thank you to Stephen and Joseph for the warm welcome we really appreciate it.
Not forgetting Abigail who waited on us.
The food was exceptional on the first night although it failed to live up to the same standards the last night.
It would be nice if the carpets were changed as they had some pretty nasty stains.
An overall pleasant experience and would definitely visit again.
Dear Daniel R. N.,
Thank you for your wonderful feedback and for highlighting Stephen, Joseph, and Abigail. We’re delighted to hear that you enjoyed the warm service and found the food exceptional during your first night. We also appreciate your observations regarding consistency in food quality and the condition of the carpets, and we’ll share these with the relevant teams for review and follow-up. It’s lovely to know that you had an overall pleasant experience and would consider visiting us again. We look forward to welcoming you back!
Best regards,
Novotel Nairobi Westlands
Dear Devan,
Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are delighted to hear that you and your family felt welcome and at home during your visit. Our team is committed to providing excellent service, and it is gratifying to know that their efforts met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
Padmanabhan R. R.
Business
-
Confirmed reviews ALL
All the staff were very courteous, kind and went an extra mile to serve us. Keep it up.
Dear Padmanabhan,
Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression and ensured your comfort. We greatly appreciate your feedback and will share it with the team to motivate them further.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
David O. O.
Couples
-
Confirmed reviews ALL
Good Room service and ambience
Dear David,
Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of our accommodations and appreciated the room service and ambiance. Your satisfaction is our priority.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
William J. K.
Couples
-
Confirmed reviews ALL
It was a real pleasure staying here. Everything was perfect. The lobby area with the open view of the lifts is beautifully designed. Rooftop pool awesome although a little small. Breakfast amazing with loads of choice. I would come back here for sure. Thanks for a memorable stay.
Dear William,
Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that you enjoyed our beautifully designed lobby, the rooftop pool, and the extensive breakfast options. Your positive feedback is greatly appreciated, and it is wonderful to know that your experience was memorable. We look forward to welcoming you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
Daniel R. N.
Families
-
Confirmed reviews ALL
Thank you to Stephen and Joseph for the warm welcome we really appreciate it.
Not forgetting Abigail who waited on us.
The food was exceptional on the first night although it failed to live up to the same standards the last night.
It would be nice if the carpets were changed as they had some pretty nasty stains.
An overall pleasant experience and would definitely visit again.
Dear Daniel R. N.,
Thank you for your wonderful feedback and for highlighting Stephen, Joseph, and Abigail. We’re delighted to hear that you enjoyed the warm service and found the food exceptional during your first night. We also appreciate your observations regarding consistency in food quality and the condition of the carpets, and we’ll share these with the relevant teams for review and follow-up. It’s lovely to know that you had an overall pleasant experience and would consider visiting us again. We look forward to welcoming you back!
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Rachael D. E.
Business
-
Confirmed reviews ALL
I experienced unexceptional service during my stay, the hotel has got a luxury feel with a close proximity to the malls ,banks etc.
Dear Rachael D. E.,
Thank you for your kind words regarding your recent stay at Novotel Nairobi Westlands. We are pleased to hear that you enjoyed the luxurious ambiance and convenient location. Your feedback on our service is appreciated, and we will continuously strive to enhance our guest experience.
Best regards,
Novotel Nairobi Westlands
Customer review rating 4.5/5
Onyeka K. N.
Business
-
Confirmed reviews ALL
The staff, the infrastructure, the food and services were great. Well done Novotel.
Dear Onyeka K. N.,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our comfortable accommodations, staff service, and dining options. Your commendation motivates us to maintain our high standards.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Ezekiel A.
Solo
-
Confirmed reviews ALL
Beautiful rooms
Dear Ezekiel A.,
Thank you for your kind feedback. We are delighted to hear that you appreciated our prime location and the beauty of our rooms. Your satisfaction is important to us, and we hope to welcome you back soon.
Best regards,
Novotel Nairobi Westlands
Customer review rating 3.5/5
Nicolas P. B.
Families
-
Confirmed reviews ALL
The top floor to access the pool is very filthy.
Dear Nicolas P. B.,
Thank you for sharing your feedback. We’re sorry to hear that the area leading to the pool did not meet the cleanliness standards we aim to maintain. We appreciate you bringing this to our attention and have shared the concern with the relevant team for immediate attention. We hope to provide you with a cleaner and more enjoyable experience on your next visit.
Best regards
Novotel Nairobi Westlands
Customer review rating 4.0/5
Karamjit V.
Solo
-
Confirmed reviews ALL
Good & caring.
Good breakfast.
Well kept place.
Customer review rating 4.5/5
Chetan H. P.
Business
-
Confirmed reviews ALL
From my booking to the stay and to check out was excellent. The food and beverages I had was satisfying and very well presented.
Customer review rating 2.5/5
Mercy W. W.
Couples
-
Confirmed reviews ALL
Our stay would have been perfect. Unfortunately our check in and check out process left a lot to be desired. Felt rushed and dismissive. No welcome drink, assistance with luggage or direction to the room. While we could clearly see other guests being treated differently. Calling 100 from the room proved to be a nightmare, with no response even after calling severally.Our restaurant experience salvaged the trip,as the staff were quite warm and attentive. Special mention to Ezra, our server for dinner and breakfast.
Dear Mercy W. W.,
Thank you for your feedback regarding your recent stay. I regret to hear that the check-in and check-out procedures did not meet your expectations, and I understand how important a warm welcome is. I appreciate your comments about the restaurant staff, particularly Ezra, and I will ensure that this positive feedback is acknowledged. Additionally, I apologize for the difficulties you experienced when trying to reach our team via room service. Your insights are invaluable to us as we strive to enhance our guest experiences.
Thank you for your understanding, and we hope to welcome you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Abhijith B.
Business
-
Confirmed reviews ALL
I had a wonderful stay at Novotel Nairobi Westlands for about 6 nights in August for a business visit to Nairobi. I had a good time each of the days, and the hotel team ensured that all my expectations were fulfilled. The hotel has one of the best fitness centres I have seen in a hotel, and the restaurant options are also plenty.
Dear Abhijith B.,
Thank you for your generous feedback regarding your recent stay at Novotel Nairobi Westlands. We are delighted to hear that you enjoyed your six-night visit and that our team was able to meet your expectations. It is particularly gratifying to know that you appreciated our fitness centre and the variety of dining options available. Your positive remarks motivate us to continue providing exceptional service and facilities.
We look forward to welcoming you back in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Hitesh P.
Business
-
Confirmed reviews ALL
From your reservation team to reception, restaurnt on 11th floor , breakfast team all were excellent.
Dear Hitesh P.,
Thank you for your kind words regarding our team and services. We are delighted to hear that you had an excellent experience with our reservation, reception, and restaurant staff. Your feedback is greatly appreciated and encourages us to continue delivering exceptional service.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Aloys O.
Solo
-
Confirmed reviews ALL
Great check in experience. Very efficient service agents
Dear Aloys O.,
Thank you for your kind words regarding our friendly staff and efficient check-in experience. We are delighted to hear that you enjoyed your stay with us and appreciate your recognition of our service agents.
Goodbye,
Novotel Nairobi Westlands
Customer review rating 0.5/5
Christopher J. M.
Couples
-
Confirmed reviews ALL
1. Severe Water Quality and Safety Concerns
Upon arrival, we discovered that the running water across all appliances—the sink, bathtub, shower, and toilet—was a distinct yellow colour. Given the obvious hygiene risks, this water was entirely unsafe to use. We approached management several times regarding this matter. Despite explicitly informing your team that I have highly sensitive skin, the duty manager dismissed our concerns and insisted we continue using the unsafe water.
Furthermore, when we were offered a room change, we inspected the second room and found it suffered from the exact same discoloured water issue, proving a building-wide infrastructure failure.
2. Unacceptable Service Delays and Avoidance
Because the running water was unusable, we requested clean, filtered water for basic hygiene. Initially, staff inappropriately sent two buckets of the same yellow water to our room. After rejecting this and contacting management twice more to follow up, it took over an hour and a half for potable water to be delivered.
To compound the issue, we were explicitly promised that management would be available the following morning to discuss these failures before our departure. However, no management figures were present at check-out.
3. Mishandled Special Requests and Billing Errors
Prior to arrival, my partner arranged for a surprise box of chocolates to be placed in the room. This surprise was ruined when the manager directly mentioned the arrangement to us right after check-in. To make matters worse, we were double-charged for this item on our final bill and had to expend extra effort to get the duplicate charge corrected.
Given the complete lack of basic running water, the dismissive attitude of your staff, and the subsequent billing errors.
Dear Christopher,
Thank you for taking the time to share your detailed feedback. We are sorry to learn that your stay did not meet your expectations.
We take concerns regarding water quality, service response, special requests, and billing very seriously, and the points you have raised will be reviewed with the relevant teams to better understand what occurred and identify areas for improvement. We also regret any inconvenience or frustration you may have experienced during your stay.
We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a more seamless experience in the future.
Best regards,
Novotel Nairobi Westlands
Customer review rating 5.0/5
Magdaline W. K.
Solo
-
Confirmed reviews ALL
The stay was fantastic. Friendly and highly professional staff. The food at Gemmas was simply amazing, great service and the ambience was simply amazing. The room was super clean, well furnished with all amenities. I'd like to mention that the hotel is very child friendly. I'll definitely be coming back!
Customer review rating 2.5/5
George G. M.
Couples
-
Confirmed reviews ALL
Everything was well but dining in the coffee shop at “L” floor needs serious attention,,like one has to beg for the waitress there at the coffee shop to clean the table,,and here attitude too wasnt so accommodating,,The waiter making coffee and drinks came to our table smelling alcohol..the Italian restaurant and the indian restaurant service was amaizing,,and the staff very professional,,including housekeeping,bell boy,valet,receptionist were so kind,,the coffee shop is a huge mess,,everyone else is amaizing
Customer review rating 5.0/5
Serge C. R.
Business
-
Confirmed reviews ALL
Team very supportive (room service, laundry, reception, restaurant...)
Customer review rating 4.5/5
Louis L. N.
Couples
-
Confirmed reviews ALL
awesome
Dear Louis L. N.,
Thank you for your kind words. We are delighted to hear that you had an amazing experience with us. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service.
Best regards,
Novotel Nairobi Westlands
Web-users rating
Other web-users rate our hotel
217 reviews9.2/10Location
458 reviews8.6/10Room
799 reviews9.3/10Service
12 reviews8.8/10WiFi
177 reviews8.5/10Cleanliness
154 reviews9.2/10Breakfast
46 reviews9.9/10Wellness Area
28 reviews9.2/10Bar
39 reviews9.2/10Location
132 reviews8.5/10Room
218 reviews9.2/10Service
7 reviews8.5/10WiFi
49 reviews8.1/10Cleanliness
31 reviews9.1/10Breakfast
9 reviews9.8/10Wellness Area
20 reviews9.2/10Location
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60 reviews9.2/10Service
18 reviews8.7/10Cleanliness
14 reviews9.2/10Breakfast
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Frequently asked questions
Novotel Nairobi Westlands is located at Lower Kabete Road, Westlands, 00600 Nairobi, Kenya. We are situated in the Westlands business district, a 5-minute walk from Sarit Mall and 20 minutes from Jomo Kenyatta International Airport via the expressway. Nairobi Station is 7 km away.
Novotel Nairobi Westlands offers 347 rooms and suites, including:
Superior Room with 1 king bed or 2 twin beds
Executive Room with a king bed and sitting area
Executive and Deluxe Suites
Presidential Suite with 3 bedrooms and forest views
Novotel Nairobi Westlands offers a variety of amenities to enhance your stay:
High-speed Wi-Fi and laundry for an additional fee
Buffet breakfast for an additional fee
Air conditioning, satellite TV, and wheelchair accessibility
Heated outdoor pool and Fitness center
Spa treatments for an additional fee
Gemma's Cucina Italiana, Social Hub, Trunk & Tandoor, and Rooftop Pool & Bar
Concierge, meeting rooms, and wedding venues
Pet-friendly rooms
Novotel Nairobi Westlands features Gemma's Cucina Italiana and Social Hub, open from 6:30 am to 10:30 pm. You can also visit Trunk & Tandoor from 3 pm to 1 am or our Rooftop Pool & Bar from 8 am to 11 pm. We offer a daily breakfast buffet, room service, and diverse menus including halal and gluten-free options.
At Novotel Nairobi Westlands, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Nairobi Westlands regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Nairobi Westlands using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Novotel Nairobi Westlands, pets are allowed for an additional fee. We provide cozy pet beds and toys for your companions under 13KGs.
Novotel Nairobi Westlands offers 13 diverse meeting rooms with natural daylight and a ballroom for up to 300 guests. Each space is well-equipped to support your professional needs.
We would be delighted to host your wedding or event at Novotel Nairobi Westlands, featuring a ballroom with a large foyer and an enchanted garden. Our spaces can accommodate up to 300 guests for meetings or 210 for banquets.
Novotel Nairobi Westlands is a wheelchair accessible hotel featuring 9 rooms for people with reduced mobility. These accommodations include bathrooms with grab bars and roll-in showers for your convenience.
Yes, Novotel Nairobi Westlands allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Nairobi Westlands, you can easily visit these attractions on foot:
Sarit Centre - 5 minute walk
Westgate Mall - 5 minute walk
Westlands Masai Market - 9 minute walk
At Novotel Nairobi Westlands, our Spa offers a peaceful wellness experience with relaxing body treatments and massages for an additional fee. You can also enjoy our tea room and shop during your visit.
Novotel Nairobi Westlands features a Rooftop Pool & Bar with panoramic city views, open daily from 8:00 AM to 11:00 PM. You can also visit Trunk & Tandoor, our Indian-inspired sky lounge, which welcomes everyone to enjoy unforgettable evenings from 3:00 PM to 1:00 AM.
At Novotel Nairobi Westlands, business travelers can enjoy:
13 meeting rooms with natural daylight
High-speed Wi-Fi and in-room business desks
Breakfast from 6:30 AM
Proximity to corporate offices
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