Novotel Nairobi Westlands 5 stars

Customer review rating (ALL Rating) 4.7/5 851 reviews

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Description

Hotel extras

  • In the heart of Westlands, close proximity to corporate offices and steps away from Sarit Mall

  • Spacious, contemporary rooms & one-bedroom suites

  • Savor 04 international dining venues & bars

  • 13 diverse meeting rooms with natural daylight and a ballroom connected to an enchanted garden

  • Well-equipped fitness centre full of natural light

Our accommodation(s)

Hotel location

Novotel Nairobi Westlands

Lower Kabete Road, Westlands
00600 NAIROBI
Kenya

GPS:-1.25727, 36.80062

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  851 reviews

Customer review rating 5.0/5

Mary M. Families - Confirmed reviews ALL

Magical as always . Always feels recognized,valued and appreciated

Dear Mary, Thank you for your kind words. We are delighted to hear that you consistently feel at home during your visits. Your recognition and appreciation are highly valued by our team, and we look forward to welcoming you back for more magical experiences. Best Regards, Novotel Nairobi Westlands

Customer review rating 5.0/5

Gurshon M. Business - Confirmed reviews ALL

Friendly staff and overall very good food

Dear Gurshon, Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our accommodations comfortable and our staff friendly, as well as enjoying the food offered. Your feedback is greatly appreciated. Best regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Justus M. N. Couples - Confirmed reviews ALL

We had a nice experience, room big and comfortable, good breakfast

Dear Justus, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed the spacious room and our breakfast offerings. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon. Best regards, Novotel Nairobi Westlands

Customer review rating 2.0/5

Anthony M. W. Business - Confirmed reviews ALL

The room was good. The good horrible. You're hosting Africans and cooking western cousine 100% do your homework Parking were also very tight for my guests.

Dear Anthony, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the room comfortable. We sincerely apologize that your overall experience did not meet your expectations. Your comments have been taken seriously and shared with the relevant teams for review, particularly as we continue to refine our offerings to better suit the preferences of our diverse guests. We also regret any inconvenience caused and appreciate you bringing this to our attention, as it helps us improve. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Novotel Nairobi Westlands

Customer review rating 4.0/5

Yisehak M. Y. Business - Confirmed reviews ALL

The room is big and luxurious. However, all the pillows were too big for me, and I couldn't get a comfortable sleep. Also, I recommend that those who prepare omelettes serve as per first-come-first-serve manner. Overall, I really like the friendliness and hospitality of the hotel staffs.

Dear Yisehak, Thank you for your feedback. We are pleased to hear that you appreciated the spaciousness and luxury of your room, as well as the hospitality of our staff. We acknowledge your comments regarding the pillows and the omelette service and will take them into consideration for future improvements. Best regards, Novotel Nairobi Westlands

Other web-users rate our hotel

  • 172 reviews 9.2/10 Location
  • 366 reviews 8.8/10 Room
  • 642 reviews 9.4/10 Service
  • 11 reviews 7.9/10 WiFi
  • 136 reviews 7.9/10 Cleanliness
  • 133 reviews 8.8/10 Breakfast
  • 23 reviews 9.1/10 Bar

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