ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.3/5 524 reviews

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ibis Styles Nairobi Westlands - Image 1
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Rhapta Road, Po Box 14746, 00800 NAIROBI, Kenya

Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • Our Heartist team of rockstars ready to welcome you in style

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Our accommodation(s)

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

GPS:-1.265591, 36.798513

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  524 reviews

TripAdvisor Rating  4.6/5  1,829 reviews

Disappointed

TripAdvisor rating 1.0/5

Emmanuel B TripAdvisor review

Your rooms are cool. It was expected that at least a writing desk and chair and a single couch would be there. The $90 rate doesn’t match other hotels charging same rate internationally. Kenya is well noted for nyamachoma. At least charcoal grilled nyamachoma once a week could make experience whole.

Dear EmmanuelbN2206XY, Thank you for sharing your feedback and for your kind words about our rooms. We're glad you found them cool and comfortable. We understand your expectations regarding amenities such as a writing desk, chair, and couch, especially considering the rate. Your feedback is important and helps us evaluate how we can enhance the value we offer to our guests, especially those comparing us to international standards. As for your suggestion about including charcoal-grilled nyamachoma, we truly appreciate it! Celebrating Kenyan culinary traditions is something we’re passionate about, and your idea is well noted—we’ll certainly explore ways to incorporate this into our offerings in the future. We hope to have the chance to welcome you back and provide an even better experience next time. Warm regard Front office manager, Faith Misigoh.

Mother's Day Fun

TripAdvisor rating 5.0/5

Nyaranga O Families - TripAdvisor review

We were at Utamu Restaurant for the Mother's Day Jazz lunch. The food was delicious and the music was great. Senteko also provided great service at our table. We arrived right on time and the buffet was already open with great options and allergen warnings which we really appreciated. 10/10 would recommend!

Dear Nyaranga, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Customer review rating 3.0/5

Zanda D. Solo - Confirmed reviews ALL

This was my second visit to ibis Westlands, this time for a short 24 stay. The room was the usual, small and cozy but, my experience at one of the restaurants significantly impacted my experience. I had lamb from the restaurant on the ground floor which was practically uncooked. I didn't feel comfortable complaining so I called it a loss and moved on. I would appreciate if food quality will be affected by closing time, that restaurant staff communicate that. Apart from that, Friday night entertainment on the rooftop was great. I enjoyed the live jazz. I hope the restaurants situation gets sorted out by my next visit!

Dear Zanda D., Thank you for sharing your experience with us and for choosing to stay at ibis Styles Westlands again. We’re pleased to hear that you enjoyed our central location, the cozy comfort of your room, and especially the live jazz entertainment on our rooftop, it’s always a guest favorite! We truly regret to hear about your disappointing dining experience and appreciate you bringing it to our attention. Your feedback about the lamb dish and the lack of communication from the restaurant team is very important, and we’re addressing this with the relevant team to ensure better consistency and service, regardless of the time of day. We hope to welcome you back again soon and provide a dining experience that lives up to the rest of your stay. Warm regards, Front office manager, Faith Misigoh.

Excellent value for money and wonderful staff!

TripAdvisor rating 5.0/5

Selina H TripAdvisor review

I highly recommend this hotel, it is very good value for money. All the staff were very friendly and pro-actively helpful and the facilities and rooms are beautiful and clean. I stayed here for work and did not have breakfast included, even though you can still go to the breakfast buffet and pay as you go (USD 18), which I did once and the food was great. I ate everyday dinner from the café and it was reasonably priced and delicious. I also used the gym almost every day and it is all clean and works well. What I especially appreciated besides the really friendly staff was that my room had two glass bottles of water that were refilled every day by room service and the gym has extra water too. That was a very nice detail and I liked that no plastic bottles were used. Finally, the location of the hotel is very central and has nice surroundings, very close to the Sarit shopping mall to buy groceries and go to an ATM.

Dear 694Selinah, Thank you so much for taking the time to share such a thoughtful and detailed review! We’re absolutely delighted to hear that you had a comfortable and enjoyable stay with us. It’s wonderful to know you found great value in our offerings and that our team made a positive impression through their friendliness and proactive service. We're especially glad you appreciated the little touches like the refillable glass water bottles and our efforts to reduce plastic use—it’s great to hear these details made a difference during your stay. We’re also happy you enjoyed our gym facilities, café meals, and convenient central location near Sarit Centre. Your kind words truly motivate us to keep delivering the best possible experience for all our guests. We hope to welcome you back soon, whether for work or leisure. Kind regards, Front office manager, Faith Misigoh.

Home away from home!

TripAdvisor rating 5.0/5

K6081SOcynthiak TripAdvisor review

Truly ibis styles,Westlands is now my home.it all begins with from the promptness of the reservations team,Irene, Njambi,Eric,Liz, Faith.Monica from Sales handles our group bookings exeptionally.The rooms are very clean.The reception colours are very welcoming.I could write a lot but generally the hotel services is superb. Will surely be back again and again!!

Dear K6081SOcynthiak, Thank you so much for your heartfelt feedback! We are truly honored to be your “home away from home” and it brings us great joy to know that your experience with us has been consistently exceptional. Your kind words about our reservations and sales team, especially Irene, Njambi, Eric, Liz, Faith, and Monica, mean the world to us. We’ll be sure to pass along your compliments to them. It’s also lovely to hear that you enjoyed the clean rooms, the welcoming atmosphere, and the overall quality of service. We can’t wait to welcome you back again and again, it’s always a pleasure to host you. Warm regards, Front office manager, Faith Misigoh.

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Other web-users rate our hotel

  • 350 reviews 9.5/10 Location
  • 871 reviews 7/10 Room
  • 1,741 reviews 9.5/10 Service
  • 27 reviews 8.1/10 WiFi
  • 371 reviews 3.2/10 Comfort
  • 324 reviews 9.2/10 Cleanliness
  • 304 reviews 9.3/10 Vibe
  • 303 reviews 8.7/10 Breakfast

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