ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.4/5 860 reviews

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Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • Our Heartist team of rockstars ready to welcome you in style

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Our accommodation(s)

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

GPS:-1.265591, 36.798513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  860 reviews

Customer review rating 4.0/5

Larry R. Couples - Confirmed reviews ALL

Our only concern was the room being so small to have a king size bed! and wifi kept going out in the room. The bed was comfortable and despite the cramped quarters of the room, all in all it was adequate. This was the hotel our tour company provided but since we arrived a day early we had to book a pre-tour night that didn't provide breakfast which was disappointing considering the rate. The night that was included in our tour did provide breakfast which was amazing! Probably the finest complimentary breakfast we have ever had at a hotel! The service was excellent which is always appreciated.

Dear Larry R., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,y Front office manager, Faith Misigoh

Customer review rating 4.0/5

Husseinali D. Business - Confirmed reviews ALL

A good room, clean and well places. However, my suggestion please. In the wash rooms please equip with :SHATTAF: " Pipe" to be used to wash after using the toilet facility instead of Tissues..It is cleaners and causes less environmental issues.

Dear Guest, Thank you very much for your kind feedback. We’re pleased to hear that you found your room clean and well prepared. We also truly appreciate your suggestion regarding the addition of a shattaf in the bathrooms. Guest feedback like yours is very valuable to us, and we understand that bathroom preferences can vary based on personal comfort and cultural expectations. Please be assured that your recommendation has been shared with management for consideration in future improvements and upgrades. We hope to have the pleasure of welcoming you back again soon. Warm regards, Front office manager, Faith Misigoh.

Customer review rating 3.5/5

Njoki E. Families - Confirmed reviews ALL

Had an amazing stay with my kids. They loved the aesthetics. Restaurant staff were very friendly and breakfast was excellent with lots of variety. No concierge upon check in and had to carry my own luggage from the car. Overall, my stay was good and I'd definitely come back.

Dear Njoki, Thank you very much for your lovely review. We’re delighted to hear that you and your children had an amazing stay and enjoyed the aesthetics of our hotel. It’s also wonderful to know that our restaurant team made a positive impression and that you appreciated the variety at breakfast. We appreciate your comment regarding assistance with luggage. As a 3-star property, we do not offer porter or concierge services. However, our reception team is always happy to assist whenever possible upon request. We’re truly pleased that you would choose to stay with us again and look forward to welcoming you and your family back soon. Warm regards, Front office manager, Faith Misigoh.

Customer review rating 5.0/5

Mark H. Business - Confirmed reviews ALL

The hotel itself, is perfect; from the room, to the food to the amenities. The team was made this hotel stand out however. At the front desk, looking after my room, in the restaurant and at security. Everyone made me feel special, welcome and looked after every need. Honestly felt like I was a local, while it was my very first visit.

Dear Mark H., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Customer review rating 4.0/5

Suleiman O. Business - Confirmed reviews ALL

Welcoming

Dear Suleiman O., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Other web-users rate our hotel

  • 410 reviews 9.6/10 Location
  • 937 reviews 7.2/10 Room
  • 2,291 reviews 9.6/10 Service
  • 21 reviews 9.3/10 WiFi
  • 855 reviews 9.4/10 Food
  • 398 reviews 9.5/10 Vibe
  • 386 reviews 3.2/10 Comfort
  • 370 reviews 9.4/10 Cleanliness

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