Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the comfort and tranquility of your room, as well as our breakfast offerings. We appreciate your comments regarding the breakfast pricing and the hotel’s location. Your feedback is valuable to us as we continuously strive to improve our guests’ experience. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards Faith Misigoh, Front office manager.

Dear Guest, Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize that the room size did not meet your expectations, particularly with the three beds, and that the photos did not accurately reflect your experience. We understand your disappointment and appreciate you bringing this to our attention. Your feedback is valuable and will be shared with the relevant team as we review how our room descriptions and photographs represent the actual guest experience. We regret the inconvenience caused and hope you will give us another opportunity to provide you with a more comfortable stay. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the bed comfortable, but we sincerely apologize for the cleanliness issues with the wall-mounted tables and for the inconvenience caused by the absence of a fridge in your room. We understand your expectations, especially considering the rate paid, and regret that aspects of our service and room standards fell short of them. Please be assured that your comments will be shared with our housekeeping and management teams for review and appropriate action. We value your feedback and hope to have another opportunity to provide you with a much better experience. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We appreciate you sharing your thoughts with us and would welcome the opportunity to understand what went wrong and how we can improve your experience. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your feedback! We’re delighted to hear that you enjoyed our friendly staff, fresh meals, and clean rooms. However, we sincerely apologize for the discomfort caused by the mattress, pillows, and duvet size. Your comfort is important to us, and we appreciate you bringing these concerns to our attention. We will share your feedback with our team as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you back for a more comfortable stay. Kind regards, Faith Misigoh, Front Office manager.

Dear Joel O., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your wonderful feedback and continued loyalty. We’re delighted to hear that our ibis Westlands reception team consistently delivers friendly, efficient, and outstanding service. Your kind words will be shared with the team as great encouragement. We look forward to welcoming you back. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you experienced, particularly with your reservation and the additional payment required at check-in. We also regret the lack of response to your WhatsApp message. Your comments are taken seriously and will be shared with the relevant teams to improve our booking and communication processes. We appreciate your feedback and hope to have the opportunity to restore your confidence in us. Kind regards, Faith Misigoh Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Mor S., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your feedback. We’re sorry to hear that you found the room and bathroom smaller than expected. We understand that space and comfort are important, and we appreciate you sharing your experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay. Kind regards, Faith Misigoh, Front office manager.

Dear Maria B. H., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Olive M., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Richard N., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay 80/100. We’re pleased to hear that you generally enjoyed your stay and that you appreciated our food. We’re sorry that the room size did not fully meet your expectations, particularly regarding the space around the double bed and fridge. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you back and providing you with an even more comfortable stay. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay, particularly the comfortable room, excellent shower, and housekeeping service. We’re sorry to hear that you did not receive a receipt for the £40 early check-in charge and the £15 breakfast charge. We will look into this to ensure the charges are correctly documented. We also appreciate your comments regarding the breakfast charge on the day of arrival. We understand that practices can vary between hotel groups. In our case, the breakfast included with your booking commenced from the following day, while breakfast on the day of arrival was charged separately. We appreciate your perspective and will certainly take your feedback into consideration. Thank you again for your kind feedback, and we hope to have the pleasure of welcoming you back in the future. Kind regards, Faith Misigoh, Front office manager.