ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating 4.2/5 2,499 reviews

ALLSAFE approved hotel

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ibis Styles Nairobi Westlands
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+ 20 Services

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTA Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (nearby) Paying
  • Fitness centre
  • Massage (nearby) Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi
kenya

Tel: ++254205147500

Check-in from 10h00

Check out up to 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Our restaurants and bars

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

TUSKER LITE SKY BAR

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,499 reviews

TripAdvisor Rating 4.0/5

776 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Relaxing experience

Customer review rating 4.0/5

Sennie Solo - 12/09/2021 Confirmed reviews ALL

I was looking for a peaceful environment to breathe and listen to my thoughts, Ibis Styles gave me just that from the warm welcome of the receptionist , to amazing meals , I'm in awe , the ambience is to live for .

Dear Susan, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for sharing your experience. We will pass your comments to Pamela, we are glad she was great assistance. We hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Amazing stay as always

Customer review rating 4.5/5

Tyler Business - 11/09/2021 Confirmed reviews ALL

Friendly staff. Great accommodations. Thanks!

GOOD

Customer review rating 3.5/5

Wilfred K. Business - 10/09/2021 Confirmed reviews ALL

it was nice staying in your hotel.

Dear Wilfred, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Average

Customer review rating 3.5/5

Twambo M. Business - 10/09/2021 Confirmed reviews ALL

My stay was average. Though very kind and welcoming workers. I didn't like the fact that lundary was not collected and I didn't like the fact the a client must iron there own lundary. Always put in mind that some clients r too much busy and rush for meetings. Especially us who come from different countries.

Well located to town centre

Customer review rating 5.0/5

Violet K. Solo - 09/09/2021 Confirmed reviews ALL

Although it was for a night, the stay was awesome

Dear Violet, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking time to rate. We are glad you enjoyed your stay here. We hope to well you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay, friendly staff, good food

Customer review rating 4.5/5

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

Short stay but staff very friendly and helped with a couple of special requests on short notice. Nice breakfast

Dear Joseph, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for sharing your review. We are pleased you had a pleasant experience. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Regular Visitor to this wonderful hotel

Customer review rating 5.0/5

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

My experience at this hotel is that the staff provides great individual customer service and attention with an atmosphere that’s welcoming and attractive and safe to new clients.

Dear Vanriel, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located , Good Stay

Customer review rating 5.0/5

Pinto O. O. Couples - 08/09/2021 Confirmed reviews ALL

It was one great experience

Dear Pinto, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking time to review our service. We hope to welcome you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

the location is good easy access to the centre

Customer review rating 2.5/5

Vivian Solo - 08/09/2021 Confirmed reviews ALL

Good but Lotions and Tooth paste should be included.

Dear Vivian A., Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. We will share your comments with the team. We hope to well you again soon. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Perfect stay

Customer review rating 5.0/5

Lawrence L. L. Friends - 08/09/2021 Confirmed reviews ALL

I was highly impressed with the service’s of the staff especially Miss Lydia , Miss Gladwell and Miss Edna It’s an awesome experience I can’t forget

Dear Lawrence, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are pleased your time here was exciting and e hope to welcome you again soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay,good strategic position

Customer review rating 4.0/5

Ken Business - 08/09/2021 Confirmed reviews ALL

The best

Dear Kenneth, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

POOR SERVICE

Customer review rating 1.0/5

Dun&co Couples - 07/09/2021 Confirmed reviews ALL

Our KilimaNyama reservation was disregarded. I communicated that it was my wife's birthday in advance, yet despite the staff knowing this...nobody wished her happy birthday when we showed up at the restaurant or even at the reception. There must have been a mix-up or miscommunication among the staff because even the petals-with-candles set-up at the restaurant wasn't prepared yet I had sent a florist to do the set-up. We expected better.

Dear Duncan, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I want to sincerely apologize for the negative experience you had at our venue. We set a high standard for ourselves and are truly sorry that in this instance we failed to meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Diss appointed guest

Customer review rating 2.5/5

Noel Couples - 07/09/2021 Confirmed reviews ALL

It was my husbands birthday and decided to surprise him with a staycation at the hotel. Despite even paying extra for decor i was not impressed with my stay. The only positive thing is the amazing service at the rooftop restaurant

Dear Noel, Thank you for taking time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry a memorable day was not as per expectation. The team takes pride in making special events memorable and it is unfortunate this was not the same for your experience. Please allow us to follow up on the same and allow us to make it up to you and your husband. Let me know when you are available we would like to host both of you for a Stylish Experience. I totally understand we cannot redo the birthday, we however would like a to plan something special if given an opportunity to display the quality of our services. I look forward to hearing from you again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.0/5

Aziz Business - 06/09/2021 Confirmed reviews ALL

Awesome

Dear Hassan, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. thank you for taking your time to review our services. We look forward to host you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located

Customer review rating 5.0/5

Minza Solo - 06/09/2021 Confirmed reviews ALL

The room was very nice and staff was very courteous

Dear Tabitha, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We hope to welcome you again soon and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

goood

Customer review rating 5.0/5

Bashir A. Friends - 05/09/2021 Confirmed reviews ALL

good services

Dear A., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for taking time to write your review. Looking forward to hosting you once again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.0/5

Moed Solo - 04/09/2021 Confirmed reviews ALL

Good hotel, food from outside should be allowed

Dear I., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Perfect service!

Customer review rating 5.0/5

Yves Friends - 03/09/2021 Confirmed reviews ALL

Very good services from all. They took very goid care of my guest, me and my payments, with points

Dear Yves, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you for taking your time to give us this rating, we look forward to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Exceptional room set-up

Customer review rating 4.5/5

Olugboyega F. Business - 02/09/2021 Confirmed reviews ALL

I so enjoyed the layout of the room. Every space is well used to include the Fold up wall stand. The view was also stunning from the 8th floor overlooking the city. The lightening was very adequate, overall I have rebook my room for my return trip. Looing forward to be back. Now the roof top restaurant is another design that is captivating and very relaxing atmosphere

Dear Olugboyega F., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for reviewing our services. We will share your comments with the team. We hope to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Fair Price

TripAdvisor rating 4.0/5

houseofishara 11/11/2020 TripAdvisor review

Remember to pack your own amenity pack some essential items can cost you ! If solo avoid the rooms with adjoining doors. Had my 'neighbors' woke me up at 2:00am after such a long work day. Breakfast was ok My late check out was not communicated....Housekeeper doing her job woke me up again :(

Dear Tripadvisor member, my team and I are very grateful to have received your constructive feedback and kind review of your recent stay at ibis Styles Westlands. I will work with my teams and leaders and use your kind comments to retrain in order that we can grow stronger in our future customer services. Thank you for sharing, my sincere apologies that we did not provide you with a perfect stay. Hoping to welcome you back soon where we can assure you of the changes.

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