ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 2,837 reviews

ALLSAFE approved hotel

ibis Styles Nairobi Westlands
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+ 20 Services

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi
kenya

Check-in from 10h00

Check out up to 10h00

  • MATATU:  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS:-1.265591, 36.798513

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,837 reviews

TripAdvisor Rating 4.5/5

867 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, excellent reception staff

Customer review rating 4.5/5

Samson Business - 21/01/2022 Confirmed reviews ALL

Very welcoming, friendly and on touch staff

Dear Samson, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.0/5

Angeline Solo - 20/01/2022 Confirmed reviews ALL

The room was okay, but atleast make the TV work, Netflix or youtube would come a long way in making the stay great

Dear Angeline, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope to welcome you again soon. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Comfortable stay

Customer review rating 3.0/5

Anonymous Solo - 20/01/2022 Confirmed reviews ALL

It was a good experience,but my room the USB socket wasn’t working and I had to find an alternative.there was flip flops in the room but overall I enjoyed my stay

Dear Jane, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Only hotel that doesn't allow food from outside

Customer review rating 2.0/5

B. Y. Business - 19/01/2022 Confirmed reviews ALL

All other hotels I have stayed at do not restrict food from outside. I would definitely not return for long stay, perhaps 1 or 2 days max where I can eat the food at the hotel but beyond that I would not return.

Dear Y., Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do not allow food from outside as a result of our food safety standard, That way, everything consumed in our premise can be tracked to its source. There is always a manager on duty in the hotel to assist in case of any queries during your stay with us. We look forward for another opportunity to welcome you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

VERY CONVINIENT .

Customer review rating 4.0/5

David K. Couples - 19/01/2022 Confirmed reviews ALL

very smooth check-in, and everything works well , the room was clean and everything worked quite well . the breakfast service was a bit wanting , the waiters were not particularly efficient and most people in the dining struggled to get service, eg ordering coffee and eggs . and even cutlery and serviettes.

Dear David, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Fantastic stay

Customer review rating 4.0/5

Wangare Solo - 18/01/2022 Confirmed reviews ALL

It was on my birthday and i was pleased to stay here. Rooms were clean and comfortable, shower was amazing, my room had a good view and the meals at the restaurant was tasteful. Would recommend and come back again.

Dear Ruth, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Nice amenities, comfortable, good location

Customer review rating 4.0/5

Anonymous Friends - 18/01/2022 Confirmed reviews ALL

ibis Styles Nairobi Westlands has solid hotel accommodations, pleasant staff. Rooms are small, but clean and comfortable. Hotel food is satisfactory. Would stay again for the price.

Dear Sarah H., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you again soon. . Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 5.0/5

Justus S. Couples - 18/01/2022 Confirmed reviews ALL

I had a nice time.clean environment and superb view of the place.

Dear Justus, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Location and service was Okay

Customer review rating 3.0/5

David Couples - 17/01/2022 Confirmed reviews ALL

Great rooms, great service. Missing simple standard amenities you can get from a cheaper lodging

Dear David, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. Your feedback is extremely valuable to us, we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

lovely place to be

Customer review rating 4.0/5

Kennedy Business - 17/01/2022 Confirmed reviews ALL

quite splendid,loved the tranquility of of your rooms,awesome showers,right pressure.

Dear Maingi, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great amenities

Customer review rating 5.0/5

Anonymous Couples - 17/01/2022 Confirmed reviews ALL

Rooms are A1 Restaurant has good dood

Dear Hellen, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we hope to welcome you again soon. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well located

Customer review rating 4.5/5

Linus W. Business - 17/01/2022 Confirmed reviews ALL

One day stay great hospitality especially on the roof top restaurant.

Dear Linus, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope you visit us again soon. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Comfortable

Customer review rating 3.5/5

Anonymous Couples - 16/01/2022 Confirmed reviews ALL

Ups: The bed was good. Food was exemplary. Down: No coffee in the room Wouldn't mind some lotion in the washroom

Dear David, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Privacy is good, rooms neat. Loved the big view window

Customer review rating 4.5/5

Nicole Families - 16/01/2022 Confirmed reviews ALL

Beautiful

Dear Cynthia, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you visit us again soon. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Brilliant! Will definitely do it again.

Customer review rating 4.0/5

Joy M. Friends - 16/01/2022 Confirmed reviews ALL

I loved the room and the view. It was a one night getaway with my sister so a real quick visit. But from check in, comfort and luxury was the hallmark. Small rooms but the creative use of space and ikea, means it did not feel claustrophobic. The dinner was a disappointment. The sweet potatoes used for the chips were mature old ones, so once deep fried theynsimoly mummified and became wooden, hard and tasteless. The chicken as well, dry and not seasoned at all, the skin smothered with some sauce and below absolute tears. Thay chicken with some brining and quick grilling would have been amazing. The brisket was tender but cold, so we didn’t even bother with dessert. In Westlands we are spoilt for choice, so we took our hunger elsewhere. The breakfast though made up for the flat dinner. It was ample and fresh and the scrambled egg was made as is supposed to be. Breakfast was a real treat. Ample safe parking, late check out and convenient accessible location was the highlight for me. The technology used to mute the sound from the Highway below was on point. This, the white noise from the AC unit, Coupled with black out curtains, made for excellent sleep quality. Will definitely be back and this time try the spa treatments.

Dear Joy, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. We strive to improve the quality of our meals at the restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 4.0/5

M.o Couples - 14/01/2022 Confirmed reviews ALL

Served well by the receptionists. The standard room allocated was decent, comfortable and clean. Loved the view from the allocated room! Enjoyed the meals from the restaurants within Ibis styles.

Dear Mabel, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 1.5/5

Nadz Couples - 13/01/2022 Confirmed reviews ALL

We came for the Bed & Breakfast deal that we saw on your Instagram page that clearly state B&B was 7,500/- & room only was 5,500/-/ We were charge 7,500 for room ONLY and im not sure why. but this was unfair, not coming back until you sort out this mess. Clearly, you're conning clients! it's so unfortunate

Dear Hussein, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our rates are however as indicated on social media and same on arrival at the hotel rates we charge KES 7500 bed and breakfast or KES 5500 room only per day from Thursday to Sunday and Monday to Wednesday is KES 9500 bed and breakfast or KES 7500 room only. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Nice overall

Customer review rating 4.0/5

Anonymous Friends - 12/01/2022 Confirmed reviews ALL

Safe good location nice rooms

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Deserves a 5star!

TripAdvisor rating 5.0/5

bmuchena89 17/11/2021 TripAdvisor review

Service I give a 4star simply because of the lazy and incompetent service of the waiters at kilele rooftop. Precise case where a waitress I describe as brown ,short made my nephew wait for 2hours for his order only to leave her shift without serving or even pacing his order. She was just moving up and down and serving the other guests who seemed "important" . Not to mention she forgot literally EVERYTHING, maybe even her own name! How can Accor group have such an incompetent employee? Unimaginable! When I raised the issue to the other waiter all she said "re-order" that was 3hrs later! No apology,was just looking at me as if I wad crazy or something. Thanks to chef Ian who saved the situation in a professional way by not only preparing a meal in 10mins but offering his apology for all the mess.....To me he is the reason to return to Ibis anytime. As for the waiters at Kilele rooftop it's a disgrace!

Dear bmuchena89 Thank you for your review and we are delighted Chef Ian saved the day. Rest assured that we are addressing any service delivery failures and that your next visit will be a pleasant and seamless experience. Thank you once again and hope to see you soon. Regards, Simon

Fair Price

TripAdvisor rating 4.0/5

houseofishara 11/11/2020 TripAdvisor review

Remember to pack your own amenity pack some essential items can cost you ! If solo avoid the rooms with adjoining doors. Had my 'neighbors' woke me up at 2:00am after such a long work day. Breakfast was ok My late check out was not communicated....Housekeeper doing her job woke me up again :(

Dear Tripadvisor member, my team and I are very grateful to have received your constructive feedback and kind review of your recent stay at ibis Styles Westlands. I will work with my teams and leaders and use your kind comments to retrain in order that we can grow stronger in our future customer services. Thank you for sharing, my sincere apologies that we did not provide you with a perfect stay. Hoping to welcome you back soon where we can assure you of the changes.

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