ibis Styles Nairobi Westlands Hotel 3 stars

Customer review rating 4.2/5 2,285 reviews

ALLSAFE approved hotel

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ibis Styles Nairobi Westlands
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+ 19 Services

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)Paying
  • Fitness centre
  • Massage (Nearby)Paying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service availablePaying

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800 nairobi
kenya

Tel: ++254205147500

Check-in from 10h00

Check out up to 10h00

  • MATATU :  Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodation(s)

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with one single bed and one double bed

  • Max. number of persons: 3
  • Area: From 15 / 161 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Trendy room with one double bed

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City View *

* Subject to availability

Trendy room with two single beds

  • Max. number of persons: 2
  • Area: From 19 / 205 sq ft

Trendy room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 21 / 226 sq ft

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
Rooms

Our restaurants and bars

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Non contractual photo

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,285 reviews

tripadvisor

TripAdvisor Rating 4.0/5

672 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great Value

Customer review rating 4.0/5

Akanis Couples - 03/03/2021 Confirmed reviews ALL

Fantastic views on the 9th floor and a particularly lovely breakfast.

Dear Andrew, We very much appreciate your feedback regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. Glad to particularly hear you loved the buffet breakfast as well as views from the 9th floor. We look forward to welcoming you soon. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Not up to the usual standard

Customer review rating 3.5/5

Mark H. Business - 01/03/2021 Confirmed reviews ALL

Stay was ok. Covid 19 measures well implemented with breakfast service etc. For me there was issues around communication to guests regarding some maintenance required during my stay. Now not being able to have a shower in your own home due to an issue is acceptable, but not when you are paying to stay in a reputable hotel, and there is no clear communication as to what is happening. Every enquiry was met with the water will be back in thirty minutes, until near midnight, I finally gave up. There was no real follow up from anyone, it was like we will just pretend nothing happened and it will all go away. It was disappointing, as this hotel is my "go to" hotel for when I am required to be in Nairobi, It is in a good location for my needs.

Dear Mark, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I am sorry the raised concerns went unresolved, as you have mentioned, this is not our standard. Your feedback has been shared with the relevant team leaders for improvement. Please let me know when you are staying with us next, we'll have something special for you. Again, sincere apologies we dropped the ball on listening. Feel welcome Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Mind blowing

Customer review rating 5.0/5

Michael Solo - 28/02/2021 Confirmed reviews ALL

Excellent rooms and decor

Hello Michael, Thank you for the positive sentiments following your experience at ibis Styles Nairobi Westlands. We are delighted to read that you enjoyed your stay. We will definitely pass on the complements to the team and we look forward to welcoming you again sometime soon to experience style and value once again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

service was outstanding, front desk pauline and cynthia are really pleasant and lucy for house keeping

Customer review rating 5.0/5

Salwa F. Solo - 26/02/2021 Confirmed reviews ALL

i would definitely make ibis my hotel of choice again. thank you so much for a wonderful experience

Dear F., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Nbo trip

Customer review rating 4.0/5

D. Friends - 23/02/2021 Confirmed reviews ALL

Hot water was not connected

Dear Bertrand, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good stay

Customer review rating 3.0/5

Anonymous Business - 22/02/2021 Confirmed reviews ALL

The stay was a bit off this time

Dear Susan, Thank you for the feedback following your stay with us. At ibis Styles Nairobi Westlands, feedback acts as a training tool for improvement. I totally understand when you talk about monotony on breakfast given that you stay with us a lot. Please do not be shy to request something different from the Chef. There is also a Senior Manager always on shift, please request to have a conversation with them on breakfast when you stay wit us next. We work to accommodate our guests preference to the best of our ability. We look forward to welcoming you again soon. Karibu tena. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Service

Customer review rating 0.5/5

Japh Solo - 20/02/2021 Confirmed reviews ALL

Horrible service

Dear Japhet, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Great Staff

Customer review rating 4.5/5

Conley V. Solo - 19/02/2021 Confirmed reviews ALL

Staff was friendly and I can’t complain. The hotel was centrally located and allowed me to get to different areas of Nairobi easily.

Dear Conley, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Customer review rating 4.5/5

Francisco A. Business - 17/02/2021 Confirmed reviews ALL

excellent

Dear Francisco, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Poor service

Customer review rating 2.0/5

Anthony M. Couples - 17/02/2021 Confirmed reviews ALL

We missed the appetizer and desert for the dinner and the room lacked slippers/ house shoes to use while inside the room

Dear Anthony, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns raised to prevent future occurrence. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Very quiet very romantic place to be and easy accessible.

Customer review rating 3.5/5

So… Business - 15/02/2021 Confirmed reviews ALL

Loving caring and humble.one things I should must stay bedding are super amaizing clean and fresh. But you need to put something like toothbrush sanitary disposal kit very essential for travellers.

Dear Emmaculate, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We are glad to read that you and bae had an awesome experience with us. We have provided sanitary disposal bags and a mini sanitary bin in all bathrooms for our guest's use, right under the sink. Perhaps you didn't spot them. When you visit next, please do not hesitate to get in touch with our reception team for any assistance, dial reception from the phone in the room. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Karibu tena. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Excellent, in spite of all the challenges of the pandemic

Customer review rating 5.0/5

Jennifer Business - 14/02/2021 Confirmed reviews ALL

The staff went out of their way to be welcoming and very proactive. This is a challenging time for hoteliers, many short staffed. I was very happy. I always stay here and they have never disappointed.

Dear Jeniffer, We are delighted to read that you enjoyed your experience at ibis Styles Nairobi Westlands. It is always a pleasure to learn that our guests are satisfied with the quality of our services and we are thankful for your patronage even during this tough times. We look forward to your next visit with us, thanks again for the feedback. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Location ok

Customer review rating 3.0/5

Arthur G. Business - 13/02/2021 Confirmed reviews ALL

The food gave me serious food poisoning the entire stay. Meat especially. Please check especially chicken and beef. Salads were OK.

Dear Arthur, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. Please allow us to follow up on the issue raised, we will get in direct contact with you o the same. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Disappointing

Customer review rating 1.5/5

Lenard Business - 13/02/2021 Confirmed reviews ALL

Below par. Staff with attitude,slow and not caring

Dear Lenard, Thank you for taking the time to tell us about your experience at our hotel ibis Styles Nairobi Westlands. I am sorry that the experience did not meet expectations; please allow me to express my sincerest apologies. Following your feedback, we have engaged our Food and Beverage Manager to work with the team towards the mentioned points for improvement. We pride ourselves in providing style and value which is unfortunate to read you did not experience. Rest assured we are taking the appropriate measures to improve and we hope for another opportunity to better serve you. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Can do better

Customer review rating 3.0/5

Brriie Couples - 10/02/2021 Confirmed reviews ALL

It was okay.

Dear Brenda, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. It is always a pleasure to recieve feedback, this helps us improve the quality of our services. We'll definitely pass on the complements to Pauline at the front desk as well as catch up with the team leaders at the bar area over the concerns raised. Rest assured, the safety of our guests and that of our team is our top most priority. Thanks again for the feedback and we look forward to welcoming you again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Yes well located and is quite

Customer review rating 3.5/5

Jane M. Business - 09/02/2021 Confirmed reviews ALL

It was amazing

Dear Jane m., We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good Stay

Customer review rating 1.5/5

Johnathan Couples - 06/02/2021 Confirmed reviews ALL

It Was Good but YOU GUYS NEED A POOL . A SWIMMING POOL IS NECESSARY , I WAS SHOCKED YOU ARE WELL LOCATED BUT NO POOL SERIOUSLY.

Dear John, Thank you for taking the time to tell us about your experience at ibis Styles Nairobi Westlands. Yes we do not have a swimming pool, however, other amenities are available for all our guests to enjoy i.e. Spa, Gym and our rooftop bar and restaurants. Feel welcome to experience Style and Value again. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good location and neat rooms.

Customer review rating 3.5/5

Antony Solo - 04/02/2021 Confirmed reviews ALL

Easy check in and access as well as good places to dine around. However, the check out calls are way too early, before 10am.

Dear Anthony, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Comfortable stay

Customer review rating 4.5/5

Morten F. Couples - 04/02/2021 Confirmed reviews ALL

Really comfortable beds and nice WiFi. The breakfast buffet was good and service all around friendly. The redtaurant on the top floor, was really not worth it. Very long wait for subpar overpriced food.

Dear Morten, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel, we also appreciate the feedback regarding our restaurant, our FB Manager is in receipt and is working with the team to resolve. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Underwhelming

Customer review rating 2.5/5

Mart Couples - 04/02/2021 Confirmed reviews ALL

It was very underwhelming. Staff seemed demotivated. We were given a room which had a broken table, didn't have enough towels.

Dear Martin , Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns you have raised to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

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