ibis Styles Nairobi Westlands Hotel 3 stars

It was wonderful time as the whole team provide quality services and care.

I always love ibis from the breakfast to housekeeping to reception keep up with with the good job ... special thanks to Lydia at reception who helped me with my check out and my Uber to an extend to call me to check if I was okay ... kudos Lydia!! Rodgers at the breakfast and Nancy(very humble and respectful) at housekeeping I felt welcome again .... I love ibis styles

was pleased but customer service was not too good

I enjoyed my stay at Ibis. I particularly love the espn channel that televised American football. I will always choose to stay at Ibis for this rare amenity.

It was good staff were professional and bed was very comfortable

The rooms are clean, good services

Staff are excellent, include toilet scrubers inthe rooms, mend the door space of the toilet,you cant do your business quietly all the sounds and smell goes to the room.please check on that

We arrived late and we're hungry, but there's nothing to eat. Next to that, she asked us if we wanted a twin or double, we said twin, but got a double. Went back to the reception and got a twin, key didn't work. Get back again. The key didn't work for our whole stay and everytime when we wanted to enter our room, we had to wait about 5-10 mins before someone was able to walk with us. Overall not good, but not bad either.

I reported the incident already by mail. But no response. I was given room 505 and astonished to find a guy shouting at me in the dark and asking me how I got the key to his room. I was shocked and told him that I got the key at the receptionist and took a step back rushed to the elevator. When closing the door, I heard the guy rushing to lock his door. Reported to the receptionist who indicated that the guy was booked late and the system didn’t capture his booking and 505 is empety. It wasn’t a plausible reason, I indicated to him my suspicion. Why the guy did not call reception to inform about the incident and asked him to call 505 to find out. He did not want to do that. He then assigned me room 606 and followed me to the room. Luckily there was no one in room 606. In the morning, I report to the a lady Manager and told her what happened and could have been a serious issue had the customer attacked me in the dark. She indicated that no such incident reported to her and apologized. I explained to her the gravity of the situation and indicated to her that I spent a terrible night.

The staff was courteous and always greeted us with a smile. The rooms were super comfy and clean. Enjoyed tremendously and looking forward to returning.

Awesome stay !!!!

Small room, but clean. Bed and toilet with shower... what else do you need

Very rude receptionist.rude security personnel and everything was just horrible

The hotel is modern in the area of Westland - Nairobi. I found the room a bit "small" for 3 people. However, it's very clean. The breakfast buffet is excellent and a lot of choices. The gym is great with good quality cardio machines (LIfeFitness brand). The staff is very welcoming.

The staff actually was very friendly, assisted me with ordering train tickets and Uber. Nice views of Nairobi from the top. I saw a cockroach on a bed :(. Breakfast is OK. The location is not central. No swimming pool. Later I stayed in another hotel (Best Western) for less money and with much better facilities and location.