ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.3/5 525 reviews

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Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • Our Heartist team of rockstars ready to welcome you in style

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Our accommodation(s)

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

GPS:-1.265591, 36.798513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  525 reviews

TripAdvisor Rating  4.6/5  1,825 reviews

Excellent value for money and wonderful staff!

TripAdvisor rating 5.0/5

Selina H TripAdvisor review

I highly recommend this hotel, it is very good value for money. All the staff were very friendly and pro-actively helpful and the facilities and rooms are beautiful and clean. I stayed here for work and did not have breakfast included, even though you can still go to the breakfast buffet and pay as you go (USD 18), which I did once and the food was great. I ate everyday dinner from the café and it was reasonably priced and delicious. I also used the gym almost every day and it is all clean and works well. What I especially appreciated besides the really friendly staff was that my room had two glass bottles of water that were refilled every day by room service and the gym has extra water too. That was a very nice detail and I liked that no plastic bottles were used. Finally, the location of the hotel is very central and has nice surroundings, very close to the Sarit shopping mall to buy groceries and go to an ATM.

Dear 694Selinah, Thank you so much for taking the time to share such a thoughtful and detailed review! We’re absolutely delighted to hear that you had a comfortable and enjoyable stay with us. It’s wonderful to know you found great value in our offerings and that our team made a positive impression through their friendliness and proactive service. We're especially glad you appreciated the little touches like the refillable glass water bottles and our efforts to reduce plastic use—it’s great to hear these details made a difference during your stay. We’re also happy you enjoyed our gym facilities, café meals, and convenient central location near Sarit Centre. Your kind words truly motivate us to keep delivering the best possible experience for all our guests. We hope to welcome you back soon, whether for work or leisure. Kind regards, Front office manager, Faith Misigoh.

Home away from home!

TripAdvisor rating 5.0/5

K6081SOcynthiak TripAdvisor review

Truly ibis styles,Westlands is now my home.it all begins with from the promptness of the reservations team,Irene, Njambi,Eric,Liz, Faith.Monica from Sales handles our group bookings exeptionally.The rooms are very clean.The reception colours are very welcoming.I could write a lot but generally the hotel services is superb. Will surely be back again and again!!

Dear K6081SOcynthiak, Thank you so much for your heartfelt feedback! We are truly honored to be your “home away from home” and it brings us great joy to know that your experience with us has been consistently exceptional. Your kind words about our reservations and sales team, especially Irene, Njambi, Eric, Liz, Faith, and Monica, mean the world to us. We’ll be sure to pass along your compliments to them. It’s also lovely to hear that you enjoyed the clean rooms, the welcoming atmosphere, and the overall quality of service. We can’t wait to welcome you back again and again, it’s always a pleasure to host you. Warm regards, Front office manager, Faith Misigoh.

Sky bar

TripAdvisor rating 5.0/5

yvonne w TripAdvisor review

The food at the sky bar was very good with great customer service from Valentine..she was really helpful and the recommendation on the food was great as well,it was yummy..We really enjoyed the visit and the ambience. We will definitely be back.

YvonneewH329MO, Thank you for taking the time to share your experience! We’re so pleased to hear that you enjoyed the food and ambience at our rooftop. It’s great to know that Valentine provided excellent service and helpful recommendations, we’ll be sure to pass along your kind words to her. We’re proud to offer a space where guests can relax and enjoy delicious meals with a great view. We look forward to welcoming you back again soon! Warm Regards, Front office manager, Faith Misigoh.

Amazing services from Faith W receptionist

TripAdvisor rating 5.0/5

Paige L TripAdvisor review

I received the most profound service from faith W. She was amazing good, gave the most amazing recommendations 👏. I was visiting ibis with a friend the breakfast was 10/10. I had a blast. 😌I highly recommend her for Front office services she is supper fun and supportive of the guest .

Dear Paigelz 201Q, Thank you so much for your kind words and for choosing ibis Styles for your visit! We’re thrilled to hear that you had such a positive experience and that Faith W. made such a memorable impression. She truly embodies the spirit of hospitality, and we’re proud to have her as part of our front office team. Your feedback will be shared with her, and the entire team, as it’s always encouraging to know our efforts are appreciated. We’re also glad you enjoyed the breakfast and had a great time with your friend. We hope to welcome you back soon for another 10/10 experience! Warm regards, Front office manager, Faith Misigoh.

Faith w

TripAdvisor rating 5.0/5

Javan M TripAdvisor review

Faith w is an outstanding guest service agent who consistently delivers exceptional service with warmth and professionalism. She handles guests and concerns always ensuring a positive experience. I highly recommend her for any front office or customer facing role

Dear Javanm377, Faith W. is an outstanding Guest Service Agent who consistently goes above and beyond to ensure every guest feels valued and well cared for. She approaches each interaction with warmth, professionalism, and a genuine desire to create a positive experience. Her ability to calmly and effectively handle guest concerns, while maintaining a high level of service, makes her an invaluable asset to the front office team. I highly recommend Faith for any customer-facing or front office role she exemplifies true hospitality at every touchpoint. Kind regards, Front office manager, Faith Misigoh.

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Other web-users rate our hotel

  • 349 reviews 9.5/10 Location
  • 862 reviews 7/10 Room
  • 1,711 reviews 9.5/10 Service
  • 28 reviews 7.9/10 WiFi
  • 682 reviews 9.4/10 Food
  • 370 reviews 3.2/10 Comfort
  • 324 reviews 9.1/10 Cleanliness
  • 304 reviews 8.7/10 Breakfast

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