Dear Fortune O. A., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Dear Velma O., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your feedback and for sharing your experience. We’re glad to hear you had a nice overall experience, but we sincerely apologize for the internet issues you experienced over those three days. We understand how inconvenient this can be and appreciate your patience and understanding. We hope to provide you with a much smoother experience on your next visit. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel and rooms clean and well maintained. We sincerely apologize that the room size and limited workspace made your stay less comfortable, especially while working. We understand how important it is to have adequate space for luggage and a comfortable area to work. We truly appreciate your feedback and will take it into consideration as we look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front office manager, Faith Misigoh.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Dedan G., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize that the cutlery was not cleaned to the expected hygiene standards during your stay. We understand how important cleanliness and hygiene are, and we regret the concern and inconvenience this may have caused you. Your feedback has been shared with our housekeeping team, and we are taking steps to reinforce our cleaning and hygiene procedures to prevent this from happening again. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Faith Misigoh Front office manager.

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the lack of refrigerators and adequate wardrobe space in the rooms. We understand that having a refrigerator is important for keeping drinks and water cold, while sufficient wardrobe space helps guests keep their clothes and luggage organized. We appreciate you highlighting these concerns. Your feedback has been noted and shared with our management team for consideration as we continue to improve our facilities and guest experience. Thank you for taking the time to share your comments with us. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for taking the time to provide such detailed feedback and for your continued trust in ibis and the Accor group. We truly appreciate your loyalty and are pleased to know that you continue to value our safety and security standards. At the same time, we sincerely regret that this stay did not meet the expectations you had based on your previous experience with us in 2021. We are particularly sorry about your breakfast experience. We understand the importance of having sufficient, fresh and varied vegetarian options available throughout breakfast service, and we regret that the quality and availability of certain items, including the poha and oats porridge, fell short of expectations. We also regret that, despite your concerns being raised with our team and assurances being provided, you experienced a similar issue the following morning. This is certainly not the level of consistency we aim to provide. Your comments have been shared with our Food & Beverage and kitchen teams for review and corrective action. We have also noted your feedback regarding the shower water pressure in Room 515 and will have this checked by our maintenance team. Thank you once again for your constructive feedback. We value your patronage and hope that your next stay will reflect the level of service and hospitality you have come to expect from ibis and Accor. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you and your 2-year-old enjoyed your week with us and that our team was able to make your stay comfortable and enjoyable. We are especially pleased that you appreciated our convenient location, food, clean rooms, and professional airport transportation service. Your kind words will be shared with our entire team as encouragement for their continued commitment to excellent service. It was a pleasure having you and your family stay with us, and we look forward to welcoming you back on your next visit! Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed the cleanliness, excellent food, and our rooftop. We also appreciate your suggestion regarding wardrobe space. We understand how useful additional storage can be and will certainly take your feedback into consideration as we look for ways to improve our rooms. We hope to welcome you back again soon. Kind regards, Faith Misigoh, Front office manager.

Dear Johan N., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for your feedback. We’re glad the room was suitable for your one-night stay. We appreciate your comment regarding the room size and will keep it in mind as we continue to improve our guests’ experience. We hope to welcome you back again in the future. Kind regards, Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.

Dear Moussa S., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager

Dear Dean P., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faith Misigoh, Front office manager.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Faith Misigoh, Front office manager.