ibis Styles Nairobi Westlands Hotel 3 stars

TripAdvisor rating 4.0/5 557 reviews
ibis Styles Nairobi Westlands
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+ 19 Services
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Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • A happy team that is always ready to welcome you

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Services in the hotel and nearby

Check-in from 10h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • JOMO KENYATTAPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
Leisure and activities
  • Pool (Nearby)
  • Fitness centre
  • Massage (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road
Po Box 14746
00800
nairobi
kenya

Check-in from 10h00

Check out up to 10h00

  • MATATU :   Waiyaki Way WESTLANDS

  • By plane

    JOMO KENYATTA At 21km / 13 miles - Shuttle paying

  • By train

    NAIROBI At 5km / 3 miles

GPS :-1.265591, 36.798513

Our accommodations

14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with one single bed and one double bed

  • Max. number of persons: 3
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 3 single beds

  • Max. number of persons: 3
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Trendy room with one double bed

  • Max. number of persons: 2
  • Area: From 15
  • Views: City side *

* Subject to availability

Trendy room with two single beds

  • Max. number of persons: 2
  • Area: From 19

Trendy room with one double bed and one single bed

  • Max. number of persons: 3
  • Area: From 21

Trendy room with one double bed and a fully furnished living room

  • Max. number of persons: 2
  • Area: From 17

Our restaurants and bars

Kilele Nyama

Type of cuisine: Barbecue

Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.

UTAMU RESTAURANT

Type of cuisine: International

Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GRAB & GO TAKE AWAY BAR

Type of cuisine: Cafe

Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.

Lunch

06:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TUSKER LITE SKY BAR

Photo non contractuelle / Strictly non binding

A classic sports bar designed for watching the latest game and enjoying sporting events. Daily theme nights include quiz nights, game nights, comedy nights and music by our resident DJ. Happy hours available daily from 17:30 to 19.30 hrs.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 185

  • Maximum capacity: 182 people

  • Maximum banquet capacity: 64 people

Find out more

Our guest reviews for
ibis Styles Nairobi Westlands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,045 reviews

tripadvisor

TripAdvisor Rating 4.0/5

557 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.2/5

Ch… Business - 22/01/2020 Confirmed reviews ALL

The exact time for breakfast should be communicated to guests especially new guest. Guest should be told in advance to book ahead of time if they will be leaving very early

Dear Chukwudi N., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will also share your highlighted areas of improvement with the rest of the team in order to ensure that your next stay is as pleasant as possible. Thank you again for sharing your experience, and we look forward to another opportunity to welcome you again. Kind regards Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

excellent expenrience! and stay ! value for money

Customer review rating 4.2/5

Mohamed B. Solo - 22/01/2020 Confirmed reviews ALL

excellent stay. friendly and helpful staff. good food wouldn't mind more sugar sachets in the room.

Dear Mohammed, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i have taken note of the recommendations you have made and will share with the team to ensure your next experience is even better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Well managed

Customer review rating 4.2/5

Ajay V. S. Solo - 21/01/2020 Confirmed reviews ALL

Great

Dear S., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

fantastic breakfast

Customer review rating 4.2/5

Anonymous Families - 21/01/2020 Confirmed reviews ALL

the staff was helpful. they responded promptly with our request for a change and got us situated the way we wanted. the breakfast was amazing.

Dear Suzie, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to another opportunity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Extremely satisfied

Customer review rating 4.2/5

Ahmed Solo - 19/01/2020 Confirmed reviews ALL

Excellent

Dear Ahmed, It is always a pleasure to receive positive feedback like yours following the experience at ibis Styles Nairobi Westlands. We are glad you had a magical time with us and we look forward to another opportunity to serve you again sometime soon. Feel Welcome! Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Ms

Customer review rating 4.2/5

Lydia Solo - 19/01/2020 Confirmed reviews ALL

It was wonderful time as the whole team provide quality services and care.

Dear Lidya, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magical journey with us. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good short stay

Customer review rating 4.2/5

P. Business - 19/01/2020 Confirmed reviews ALL

I always love ibis from the breakfast to housekeeping to reception keep up with with the good job ... special thanks to Lydia at reception who helped me with my check out and my Uber to an extend to call me to check if I was okay ... kudos Lydia!! Rodgers at the breakfast and Nancy(very humble and respectful) at housekeeping I felt welcome again .... I love ibis styles

Dear Kawuor, Thank you for the positive response following your experience at ibis Styles Hotel Nairobi Westlands It is always a pleasure to receive positive feedback especially when it comes to reviews of individual team members. We will pass on the complements as well as individual recognition to our star team members Lydia, Nancy and Rodgers. Your feedback is paramount in improving the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again soon. Kind regards, Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good

Customer review rating 4.2/5

Femsi R. N. Families - 17/01/2020 Confirmed reviews ALL

was pleased but customer service was not too good

Dear Femsi, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you in the near future. Kind regards, Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Consistently Pleasurable

Customer review rating 4.2/5

Kc Solo - 16/01/2020 Confirmed reviews ALL

I enjoyed my stay at Ibis. I particularly love the espn channel that televised American football. I will always choose to stay at Ibis for this rare amenity.

Dear C., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay and we look forward to another opportunity to welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Mr

Customer review rating 4.2/5

Don Solo - 16/01/2020 Confirmed reviews ALL

It was good staff were professional and bed was very comfortable

Dear O., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good hospitality

Customer review rating 4.2/5

Sabrina Business - 14/01/2020 Confirmed reviews ALL

The rooms are clean, good services

Dear Sabrina, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to another opportunity to welcome you to another stylish experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Customer service excellent, Please include toilet scrubber in the rooms.very hard to clean the toilet if its messed up

Customer review rating 4.2/5

Goefry Couples - 13/01/2020 Confirmed reviews ALL

Staff are excellent, include toilet scrubers inthe rooms, mend the door space of the toilet,you cant do your business quietly all the sounds and smell goes to the room.please check on that

Dear J., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i have taken note of your highlighted areas of improvement and will share with the team in an effort to better our services. We look forward to another opportunity to welcome you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

No food at night, no room key for our stay

Customer review rating 4.2/5

Anonymous Friends - 12/01/2020 Confirmed reviews ALL

We arrived late and we're hungry, but there's nothing to eat. Next to that, she asked us if we wanted a twin or double, we said twin, but got a double. Went back to the reception and got a twin, key didn't work. Get back again. The key didn't work for our whole stay and everytime when we wanted to enter our room, we had to wait about 5-10 mins before someone was able to walk with us. Overall not good, but not bad either.

Dear Jesse, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet expectations; please allow me to express my sincerest apologies. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our operations team leader is in receipt of your feedback and has taken this issues up with the team by retraining to avoid the same moving forward. We appreciate your sharing your feedback as it assists in the improvement of our service quality. It is our hope that you will give us the opportunity to serve you in the near future. Kind regards, Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Disapponiting

TripAdvisor rating 4.0/5

abedu2020 Business - 11/01/2020 TripAdvisor review

I reported the incident already by mail. But no response. I was given room 505 and astonished to find a guy shouting at me in the dark and asking me how I got the key to his room. I was shocked and told him that I got the key at the receptionist and took a step back rushed to the elevator. When closing the door, I heard the guy rushing to lock his door. Reported to the receptionist who indicated that the guy was booked late and the system didn’t capture his booking and 505 is empety. It wasn’t a plausible reason, I indicated to him my suspicion. Why the guy did not call reception to inform about the incident and asked him to call 505 to find out. He did not want to do that. He then assigned me room 606 and followed me to the room. Luckily there was no one in room 606. In the morning, I report to the a lady Manager and told her what happened and could have been a serious issue had the customer attacked me in the dark. She indicated that no such incident reported to her and apologized. I explained to her the gravity of the situation and indicated to her that I spent a terrible night.

Dear Abedu I am extremely sorry that my team and I provided you such a disappointing stay. I am pleased you made me aware and shared the room numbers that were involved. From your review I have investigated with my team and provided retraining to the staff who were on duty at the time to ensure that a security incident such as you mention never reoccurs in the hotel. Our bedroom doors have double locks and security chains with spy holes for our guests added safety and security. Please accept my sincerest of apologies and reassurance that the training carried out with the team will prevent any future incident occurring to our future guests.

Pure joy

Customer review rating 4.2/5

Stephanie B. Friends - 10/01/2020 Confirmed reviews ALL

The staff was courteous and always greeted us with a smile. The rooms were super comfy and clean. Enjoyed tremendously and looking forward to returning.

Dear Stephanie B., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We are pleased to learn that you had 'pure joy' during your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to another opportunity to welcome you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Fantastic

Customer review rating 4.2/5

Paul M. Friends - 09/01/2020 Confirmed reviews ALL

Awesome stay !!!!

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We are happy that you had an awesome stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to another opportunity to welcome you to another stylish experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good location

Customer review rating 4.2/5

Lars Business - 09/01/2020 Confirmed reviews ALL

Small room, but clean. Bed and toilet with shower... what else do you need

Dear Capt C., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. We are pleased that you enjoyed your general stay with us. We look forward to another opportunity to welcome you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

horrible

Customer review rating 4.2/5

Roni Couples - 09/01/2020 Confirmed reviews ALL

Very rude receptionist.rude security personnel and everything was just horrible

Dear Veronicah, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry to read that you had an unpleasant experience with our security and reception teams. At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that oru Front Office and Security team leaders are in receipt of your comments and are taking the appropriate measures to address the issue raised to prevent future occurrence. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to serve you in the near future. Kind regards, Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Good value

Customer review rating 4.2/5

Michel Families - 07/01/2020 Confirmed reviews ALL

The hotel is modern in the area of Westland - Nairobi. I found the room a bit "small" for 3 people. However, it's very clean. The breakfast buffet is excellent and a lot of choices. The gym is great with good quality cardio machines (LIfeFitness brand). The staff is very welcoming.

Dear Michel, We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are pleased that your general stay with us was pleasant. We look forward to another opportunity to welcome you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…

Just OK

Customer review rating 4.2/5

Dan P. Solo - 06/01/2020 Confirmed reviews ALL

The staff actually was very friendly, assisted me with ordering train tickets and Uber. Nice views of Nairobi from the top. I saw a cockroach on a bed :(. Breakfast is OK. The location is not central. No swimming pool. Later I stayed in another hotel (Best Western) for less money and with much better facilities and location.

Dear Dan, We very much appreciate your comments regarding your stay at ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback about our rock-star team members. I will share your comments with our team which will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured we maintain the highest standards of cleanliness and we carry out routine fumigation on a monthly basis done by initial Hygiene Service which is an international Hygiene Service Provider. Our Executive Housekeeper however quarantined the room for inspection and re-fumigation and I am glad to let you know no bugs were present. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Maryanne Maryanne Njeri Guest Relations Manager ibis Styles Nairobi Westlands Telephone: +254 (0)20…
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