ibis Styles Nairobi Westlands 3 stars
Customer review rating (ALL Rating) 4.3/5 1,148 reviews
Rhapta Road, Po Box 14746
MATATU: Waiyaki Way WESTLANDS
JOMO KENYATTA At 21km / 13 miles - Shuttle paying
NAIROBI At 5km / 3 miles
Check-in from - Check out up to
Located on the ground floor Utamu Restaurant offers a wide selection of continental cuisine. We pride ourselves in excellent customer service and freshly prepared food. The restaurant has 2 outside terraces with seating and patio heaters.
Grab and Go Take Away Bar offers freshly baked pastries, sandwiches, salads, paninis and a wide range of drinks to dine in or take away. Tray services available to your room.
Nairobi's most Stylish and trendiest Roast House serving the best cuts at affordable prices.
14 m² / 150 sq.ft. Double room with a Queen-size Hypnos bed, en-suite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair. 16 m² / 172 sq.ft.Twin room with 2 single-size Hypnos beds, ensuite bathroom, thermostatic Power Shower, Comfort Cooling, free WIFI, hairdryer, in-room safe, 42' Satellite TV, telephone, universal plug, USB charging ports, table and comfy chair.
Our guest reviews
100% genuine reviews from our guestsFind out more
Beautiful hotel in an excellent location.
TripAdvisor rating 5.0/5
gsuk2001 TripAdvisor review
Excellent breakfast with a wide choice (included in the room rent.). Apart from dining options in the hotel , many restaurants are in walking distance from the hotel. Neat and clean rooms. Very polite and courteous staff.
Dear gsuk2001 First and foremost we would like to thank you for the praising review you shared following your recent stay at our Ibis STYLES Westlands and are delighted to read that we were able to match your expectations We also greatly appreciate your comments on quality of breakfast , its indeed rewarding to read that we were able to conquer your palate and we shall not fail to pass your praising comments to the culinary team . Again we thank you for the wonderful review , it ahs been a pleasure for us to read and we look forward to serving you again soon . Best Regards Jacqueline Anjao Food and Beverage Manager
Customer review rating 2.5/5
Lily Solo - Confirmed reviews ALL
Upon arrival, there was no potter to carry my bag to my room, no greeting from the receptionists. Room was too small, reception took alot of time to respond to my calls. The stools in the room too hard to sit on, I suggest you put one leather chair for comfort. Put a fridge with snacks in the room because I was hungry midnight and no restaurant was open. Put an airfreshener in the toilet. Bed was very comfortable and the water pressure from the shower was good. Bathroom floor was not very clean, should be thoroughly scrubbed. Kilele nyama had excellent customer service and the food though pricy, was very sumptuous. Scanned online menu took alot of time to open. I suggest the restaurant keeps one manual menu incase of technical hitches. The ladies security staff should appear presentable. Their hairs were not well done, no makeup.
Dear Lilian, Thank you for taking the time to tell us about your experience at the ibis Styles Nairobi Westlands. I am sorry that your experience did not meet your expectations and for that we are sorry. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do have bigger rooms available upon request at an extra cost as well as an executive suite with a fridge as well. Sorry to hear you were hungry at midnight, we do offer room service until 2am from our rooftop venues. We currently do not have a spa but working towards the same. We take this feedback into consideration and use it to improve the quality of our services. If you are open to discussing this further please call us 07… and ask to speak to Jacqueline our Reservations Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Well located, Good stay
Customer review rating 3.5/5
Nancy G. Solo - Confirmed reviews ALL
The rooms are great , great place for a staycation, front office staff awesome. Unfortunately I tried your two restaurants ( Utamu and Kilele Nyama) the food was not great.
Dear Nancy, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your experience at ibis Styles Nairobi Westlands was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful staycation memories and be rest assured your next visit we will improve on the mentioned matter. Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…
It's situated in an accessible strategic place
Customer review rating 5.0/5
Sa… Business - Confirmed reviews ALL
I liked your services
Dear Sarah, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your experience at ibis Styles Nairobi Westlands was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful staycation memories. Sellah Treza Guest Relations Team ibis Styles Nairobi Westlands Telephone: +254 (0)20…
Great Hotel. Outstanding Service , amazing hospitality and wonderful location
TripAdvisor rating 5.0/5
imranaH6676BO Couples - TripAdvisor review
Though we have stayed in another 5 star hotel initially based on the mentioned tattings in the booking site but genuinely we regret we should have stayed at ibis even in those early days too. Amazing hotel, very nice courteous staff who never say no. An excellent sumptuous breakfast. Great location so all in all it was one of our most memorable stays, and on top of every thing the price was also very reasonable . 10/10 and strongly recommended
Dear imranaH6676BO Thank you very much for leaving these wonderful comments on TripAdvisor following your recent stay at Ibis Styles Westlands, we are delighted that you enjoyed your stay among us . I 'am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution on your wellbeing whilst in our hotel . It is also good to know that you enjoyed the breakfast prepared by our professional chefs and its indeed rewarding to note that we were able to conquer your palate . Thank you once again for choosing our hotel for your stay and we very much look forward to having the opportunity to serve you again in the future Best regards Jacqueline Anjao Food and Beverage Manager
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