ibis Styles Nairobi Westlands 3 stars

Customer review rating (ALL Rating) 4.4/5 932 reviews

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Description

Hotel extras

  • Centrally located in Nairobi

  • Safe Hotels Premium Certified, international health and safety standards

  • Free Wi-Fi that is fast and unlimited

  • Our Heartist team of rockstars ready to welcome you in style

  • Modern, clean, comfortable and trendy spaces to sleep, dine and work at affordable prices

Our accommodation(s)

Hotel location

ibis Styles Nairobi Westlands

Rhapta Road, Po Box 14746
00800 NAIROBI
Kenya

GPS:-1.265591, 36.798513

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  932 reviews

Customer review rating 4.0/5

Trevor C. Business - Confirmed reviews ALL

Always a reliable experience for my business trips. However, even though the service is very professional I feel that the prices of food and wine is very high and thus may put extra strain on the business budget for future trips into the region

Dear Guest, Thank you for your continued trust in us for your business trips. We’re delighted to know you find our service reliable and professional. We also appreciate your feedback regarding our food and wine pricing your comments are valuable and will be taken into consideration as we continually review our offerings to better meet our guests’ needs. We look forward to welcoming you again soon. Kind regards, Front office manager, Faith Misigoh.

Customer review rating 3.5/5

Hailemariam A. Business - Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front office manager, Faith Misigoh.

Customer review rating 5.0/5

Sheila N. Business - Confirmed reviews ALL

Wonderful

Dear Sheila N., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Customer review rating 5.0/5

Caroline N. &. J. D. Friends - Confirmed reviews ALL

The services &. hospitality was epic.Your staff are so professional and warm.Wow!

Dear CAROLINE N. &. J. D., We very much appreciate your comments regarding your stay at the ibis Styles Nairobi Westlands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office manager, Faith Misigoh.

Customer review rating 0.5/5

Vadim L. Business - Confirmed reviews ALL

mixed, communication afterwards unfortunately ruined the earlier good experience at stay

Dear Guest, Thank you for your feedback and for highlighting that you had a comfortable stay with us we truly appreciate that. We sincerely apologize for the frustration caused by the delay in communication and for not receiving your invoice as expected. This is not the standard we aim to provide, and we understand how important timely follow-up is after your stay. We are currently looking into this matter and will ensure your invoice is sent to you as soon as possible. We are also reviewing our communication processes to prevent this from happening in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again for a smoother experience. Kind regards, Front office manager, Faith Misigoh.

Other web-users rate our hotel

  • 421 reviews 9.5/10 Location
  • 962 reviews 7.4/10 Room
  • 2,375 reviews 9.6/10 Service
  • 23 reviews 9.6/10 WiFi
  • 886 reviews 9.5/10 Food
  • 415 reviews 9.6/10 Vibe
  • 391 reviews 3.4/10 Comfort
  • 380 reviews 9.5/10 Cleanliness

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