Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 228 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Newly open since May 2024

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities

  • Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

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Room 1

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  228 reviews

Pleasant stay

Customer review rating 5.0/5

Maureen &. E. Families - Confirmed reviews ALL

Lovely Stay

Customer review rating 4.5/5

Bennett A. Business - Confirmed reviews ALL

Dear Bennett, Thank you for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed the location, service, and food. Your feedback truly motivates us to continue delivering top-notch experiences for all our guests. We look forward to welcoming you back to Pullman Nairobi Upper Hill soon. Kind Regards, Ken Musili General Manager

Hospitable

Customer review rating 4.5/5

Abouh Business - Confirmed reviews ALL

Dear Abouh, Thank you very much for taking the time to share your feedback and for choosing Pullman Nairobi Upper Hill. We are delighted to hear that overall you enjoyed your stay with us. At the same time, we sincerely appreciate you bringing to our attention the areas where we can improve. Your comments regarding the emergency support services are extremely important to us, as guest safety and wellbeing are our highest priorities. We are currently reviewing our emergency response procedures to ensure that assistance is not only prompt but also thorough and reassuring in any situation. Additionally, we take your observations about the airport transfer service very seriously. It is completely unacceptable for drivers to use mobile phones or drive at unsafe speeds while transporting our guests. We are addressing this issue immediately with our transport partners, reinforcing strict compliance with safety regulations and providing additional training to ensure that all drivers prioritize passenger safety at all times. Your feedback is invaluable in helping us improve, and we are committed to making the necessary enhancements to provide you and all our future guests with an even safer and more comfortable experience. We truly hope to have the opportunity to welcome you back and exceed your expectations. Kind Regards, Ken Musili General Manager

Amazing customer service

Customer review rating 5.0/5

M. Couples - Confirmed reviews ALL

Dear m., Thank you so much for choosing to stay at Pullman Nairobi Upper Hill We are absolutely delighted to hear that you had a wonderful stay with us and that you enjoyed our location, breakfast offerings, and above all, the service provided by our amazing team. It brings us great joy to know that Zachariah, Fred, Robinson, Cynthia from housekeeping, Nicholas, Anthony, Hillary, and Eunice Oyola made such a positive impact on your experience. We are incredibly proud of them and will be sure to share your kind words with each of them—they will be thrilled to know they made your stay extra special. At Pullman Nairobi Upper Hill, we are committed to creating memorable experiences for our guests, and your appreciation truly motivates us to keep delivering exceptional service. We look forward to welcoming you back soon for another unforgettable visit. Kind Regards, Ken Musili General Manager

Good stay

Customer review rating 4.5/5

Mocess A. Business - Confirmed reviews ALL

Dear Mocess, Thank you for choosing Pullman Nairobi Upper Hill. We’re truly pleased to hear that you enjoyed a calm and peaceful stay with us — a perfect environment for both business and tourism. Our goal is always to provide a serene setting, modern comfort, and seamless service to help our guests stay focused and relaxed. Your feedback encourages us to continue creating exceptional experiences for all our visitors, and we sincerely hope to have the pleasure of welcoming you back again soon. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 29 reviews 10/10 Location
  • 75 reviews 8.9/10 Room
  • 172 reviews 9.3/10 Service
  • 81 reviews 9.2/10 Food
  • 57 reviews 10/10 Vibe
  • 34 reviews 9.5/10 Amenities
  • 34 reviews 9.3/10 Cleanliness
  • 19 reviews 8.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.