Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 742 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities. Gym and Lap pool available

  • Our hotel is Safe hotels certified, book with complete peace of mind.

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Dispatch Grill Restaurant

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  742 reviews

Customer review rating 4.5/5

Nyasha P. M. Business - Confirmed reviews ALL

Great service with very warm welcoming and helpful staff, from reception desk, restaurant and room service teams.

Dear Nyasha P., Thank you for your kind and thoughtful feedback. We are truly pleased to hear that every member of our team you encountered was helpful and contributed to making your stay away from home a great experience. Your feedback is greatly appreciated and will be shared with our staff as encouragement to continue delivering exceptional service. We look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Alemayehu M. Z. Business - Confirmed reviews ALL

Nice location. Enjoyable restaurant. Willing to assist staff.

Dear Alemayehu M. Z., Thank you very much for sharing your detailed feedback and for being a valued ALL Accor Silver member. We are delighted to hear that you enjoyed our location, restaurant, and found our team willing to assist, your kind words truly mean a lot to us. However, please accept our sincere apologies for the areas where we did not meet your expectations. We regret that your membership was not recognized upon arrival and that you had to request this yourself. This is not the level of service we strive to provide, and we will reinforce this with our team to ensure proper recognition of our valued members at all times. We are also sorry to hear that the internet connection speed and the welcome drink experience did not meet your expectations. Additionally, we appreciate your suggestion regarding more variety in our food offerings. Your feedback has been noted and will be shared with the relevant teams for improvement. Thank you once again for your valuable input. We truly appreciate your loyalty and hope to have the opportunity to welcome you back for a much, improved experience. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Chaka B. Business - Confirmed reviews ALL

The restuarant had amazing facilities, delicious meals and very supportive staff

Dear Chaka B., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our facilities, delicious meals, and the support from our team. We also appreciate your valuable suggestion regarding ease of access. Your input is important to us, and we will certainly review this area to identify opportunities for improvement and enhance the overall guest experience. Thank you once again for sharing your thoughts. We look forward to welcoming you back for an even more seamless experience in the future. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Kelly R. Business - Confirmed reviews ALL

This was my third stay in the past year at the Pullman Nairobi Upper Hill and it feels like home. The staff are as wonderful as ever, and on this stay I would particularly like to recognize Robinson at Reception, who was so helpful from the moment I arrived. He even recognized me and greeted me by name when I returned after Easter weekend away to complete a final one-night stay here. Virginia, the hostess in the Dispatch Restaurant, is also so welcoming and friendly. The hotel drivers, including George and Alex, are great as well. Thanks to all for a great stay!

Dear Kelly R., Thank you for choosing to stay with us again at Pullman Nairobi Upper Hill and for your continued loyalty over the past year. We are truly delighted to hear that the hotel feels like a home away from home for you. We greatly appreciate your kind recognition of our team members. Your compliments will be shared with Robinson at Reception for his helpful and personal service, Virginia at Dispatch Restaurant for her warm hospitality, and our drivers George and Alex for their excellent service. They will all be thrilled to know they contributed to making your stay so enjoyable and memorable. Your feedback means a great motivation to us, and it is always a pleasure to welcome your back. We look forward to hosting you again soon for another exceptional stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 2.5/5

Claude S. S. S. S. C. Business - Confirmed reviews ALL

The team is great at the Hotel, the Hotel itself is not great, breakfast can be improved, and the executive lounge is shamefull, not sure what was refurbished other than some paint here and there, prefer the novotel or the M Gallery

Dear Claude S. S. S. S. C., Thank you for taking the time to share your detailed feedback with us. We are truly pleased to hear your kind feedback about our team, as well as your positive experience with the app and loyalty program. At the same time, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies regarding your experience with the breakfast offering, the Executive Lounge, and the overall condition of the hotel, including the bathrooms. We also note your comments regarding the refurbishment, and we understand your disappointment. Your feedback is extremely valuable and has been shared with our management team for review, as we continuously strive to improve our facilities and guest experience. We are committed to addressing these concerns and enhancing the overall quality of our product. We truly appreciate your honest feedback and your continued support. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 93 reviews 9.6/10 Location
  • 201 reviews 8.3/10 Room
  • 506 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 138 reviews 9.4/10 Vibe
  • 70 reviews 8.8/10 Cleanliness
  • 49 reviews 7.5/10 Breakfast
  • 9 reviews 2.6/10 Bar

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