Pullman Nairobi Upper Hill 5 stars

Name: Pullman Nairobi Upper Hill, Hotel in Nairobi - ALL
Address: Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, NAIROBI, 00100, KE
Telephone: +254719096000
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 241 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Pullman Nairobi Upper Hill

Hotels combining lifestyle and design, for business and leisure

Our new hotel offers an immersive art experience, captivating F&B happenings, and stylish accommodations. Perfectly blending contemporary design and world-class service, Pullman Nairobi is your destination for a vibrant stay in the heart of Kenya's capital.

Immerse in a sanctuary where business and leisure convene. Experience transformative spaces designed to inspire, from vibrant coworking areas to serene wellness facilities.

Perfectly situated near the central business district, embassies, multinational corporations, Nairobi National Museum, Kenya Railway Golf Club, Railway Museum, and major banks, the hotel offers an unparalleled vantage point for both business and leisure.

Welcome to the New Hotel Pullman Nairobi, a contemporary oasis in the thriving financial districts of Nairobi for global jetsetters and business travelers. Enriched with captivating artistic elements, our hotel promises a truly distinctive experience.

Ken Musili, Hotel Management

Hotel extras

Newly open since May 2024
Prime Location: Situated in a strategic location, in the heart of Nairobi
Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.
State-of-the-Art Meeting and Event Facilities
Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

Room

Deluxe Room with 2 Double beds

3 pers. max
30 m² / 322 sq ft

Bedding 2 x Double bed(s)
Views: City View

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Room with King size bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Executive Club Room with 1 King-size bed

3 pers. max
36 m² / 387 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Junior Suite with 1 King-size bed

3 pers. max
73 m² / 785 sq ft

Bedding 1 x King size bed(s)
Views: City View

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Executive Suite with 1 King-size bed

3 pers. max
89 m² / 957 sq ft

Bedding 0 x King size bed(s)
Views: City View

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior Room with King size bed

3 pers. max
30 m² / 322 sq ft

Bedding 1 x King size bed(s)
Views: City View
Accessible room

From NaN € NaN USD Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

+254 719 096000

Railway station
Highway exit
Helipad/aerodrome

A104

Highway exit

Access: 2.1 km / 1.3 mi 29 min walk / 5 min drive

Shuttle

Additional charge

Shuttle on call

NAIROBI

Railway station

Access: 2.8 km / 1.74 mi 37 min walk / 6 min drive

Shuttle

Additional charge

Shuttle on call

WILSON AIRPORT

Helipad/aerodrome

Access: 5.4 km / 3.36 mi 50 min walk / 11 min drive

Shuttle

Additional charge

Shuttle on call

Kitengela Glass

Art and Culture

IMAX - Central Business District

Cinema district

National Museum of Kenya

Museums

Bomas of Kenya

Art and Culture

Nairobi National Park

Park

The Beer District

Bar

Carrefour Mega on Uhuru Highway

Shopping centre/mall

Yaya Centre

Shopping district

Mama Ashanti

Restaurant and cafe district

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 390 m² / 4197 sq ft
Maximum seats capacity: 550
Maximum capacity for banquets: 300

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5 241 reviews

Ernest K. K. Business - 5/17/2025 Confirmed reviews ALL

It was one of the coziest and most comfortable three day stay to remember in my life. The pick up from the airport was very warm from Pullman's staff, drive was smooth and in few minutes we were at the reception of the Hotel. Again we were welcome by cheerful, efficient and very friendly staff. The room... wow! Very clean, so cozy with everthing I wanted. It took me few minutes before I was mesmerized by its coziness and I went to sleep with all comfort. So the onboard tea, coffee, water made my fully hydrated and healthy. I loved the breakfast. For those who love breakfast like me, come to Pullman Upper Hill, and I bet no one will opt for elsewhere. Breakfast has everything, well arranged, prepared and cooked. Kudos to the Kitchen Crew. They have the art and the talent! That is why whoever eat their food, is blessed. Security is tight and trustworthy. I had nothing to worry about my safety or my property. The Bar, my best place during evening time.. The bar was good, and I envy those guys at the bar counter. They are simply the best guys and God bless them!! They have an art in handling their drinking customers and customers trust them. This is very different experience I had in here when I compare with other places I once stayed. Kudos to these young men! Room service has no extra charges! That is superb! I day I was leaving I had that feeling of going to miss some things I dont know if I shall experience and enjoy elsewhere. I WILL COME BACK TO THIS MARVELOUS PLACE.

Dear Ernest, Thank you for such a heartfelt and detailed review and choosing Pullman Nairobi Upper Hill. We are absolutely delighted to hear that your stay at Pullman Nairobi Upper Hill was one of the coziest and most memorable experiences of your life. From the warm airport pickup to the cheerful welcome at reception, the comfort of your room, and the thoughtful in-room amenities we are so pleased every detail contributed to your comfort. Your kind words about our breakfast team, security, bar staff, and room service truly mean a lot. We believe that hospitality is about creating genuine moments and it is clear that our team delivered exactly that during your stay. We will be sure to share your praise with everyone mentioned they will be thrilled to know the impact they made. We can’t wait to welcome you back for another exceptional experience. Until then, thank you once again for choosing Pullman Nairobi Upper Hill. Kind Regards, Ken Musili General Manager

Rumbidzai M. C. Business - 5/16/2025 Confirmed reviews ALL

Dear M., Thank you for choosing Pullman Nairobi Upper Hill and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay with us especially the warm hospitality from our team and the modern décor. It is also wonderful to know that our local dishes made a great impression. We take pride in offering a blend of international and authentic Kenyan cuisine. We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience. Kind Regards, Ken Musili General Manager

Patrick K. Business - 5/16/2025 Confirmed reviews ALL

Dear Patrick, Thank you for choosing Pullman Nairobi Upper Hill and for taking the time to share your review. We truly value your feedback and look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili General Manager

Janet A. N. Business - 5/13/2025 Confirmed reviews ALL

Dear Janet, Thank you for choosing Pullman Nairobi Upper Hill and for taking the time to share your review. We truly value your feedback and look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili General Manager

Margaret W. N. Couples - 5/6/2025 Confirmed reviews ALL

I recently stayed at Pullman Nairobi and had mixed experiences during my visit. Upon arrival, we were asked to park outside the gate without the security team confirming whether we were overnight guests or attending an event. We were told the parking was full, yet no valet service was offered to assist us. Unfortunately, no effort was made to bring the car in even after the event was over, and it was only at check-out that the security team realized the oversight. Dinner service was notably slow, and the club sandwich I ordered was served cold and was below the standard I expected. The next morning, breakfast via room service was also served cold. The fruit salad and juices had an unpleasant aftertaste and did not seem fresh. On a positive note, the hotel itself is beautiful, and the room was amazing—comfortable, clean, and well-appointed. Check-in and check-out were swift and handled by a very professional and friendly team. With some improvement in the dining and arrival experience, the overall stay could have matched the quality of the hotel’s ambiance and front desk service.

Dear Margaret, Thank you for sharing such a detailed and constructive review of your recent stay at Pullman Nairobi Upper Hill. We sincerely apologize for the inconveniences you experienced particularly with the parking arrangement, room service quality, and dinner service. Your feedback highlights areas where we fell short, and we truly appreciate you bringing these matters to our attention. We are pleased to hear that you found the hotel’s ambiance and room comfort to your satisfaction and we’re especially glad that our front office team made a positive impression during check-in and check-out. Your experience has been shared with the relevant teams to ensure we make the necessary improvements, especially in guest arrival handling and culinary service standards. We hope to welcome you back and offer the seamless, high-quality experience that Pullman is known for. Thank you once again for choosing us. Kind Regards, Ken Musili General Manager

Web-users rating

Other web-users rate our hotel

30 reviews 10/10 Location
77 reviews 8.7/10 Room
182 reviews 9.2/10 Service
89 reviews 9.2/10 Food
59 reviews 10/10 Vibe
35 reviews 9.6/10 Amenities
35 reviews 9.3/10 Cleanliness
21 reviews 8.2/10 Breakfast

11 reviews 10/10 Location
38 reviews 8.9/10 Room
68 reviews 8.9/10 Service
19 reviews 10/10 Vibe
15 reviews 9.5/10 Cleanliness
13 reviews 9.7/10 Amenities
7 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.