Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 795 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities. Gym and Lap pool available

  • Our hotel is Safe hotels certified, book with complete peace of mind.

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Dispatch Grill Restaurant

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  795 reviews

Customer review rating 4.5/5

Gilbert K. C. Business - Confirmed reviews ALL

the hospitality was on top notch.

Dear Gilbert K. C., Thank you for your wonderful review. We are delighted to hear that you enjoyed our clean environment, delicious food, and exceptional hospitality. It is especially rewarding to know that our friendly and professional team made such a positive impression during your stay. We truly appreciate your kind words and will gladly share your feedback with our team, as it serves as great encouragement to continue delivering outstanding service. We look forward to welcoming you back for another memorable experience. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Evelyne G. M. Business - Confirmed reviews ALL

Everything was perferct, location, services, rooms and food. I would recommend this hotel

Dear Evelyne G. M., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our location, services, rooms, and food, and that your breakfast experience stood out so positively. We also appreciate your Concern regarding the dinner buffet. Your feedback about the variety of options is valuable to us, and we will certainly share it with our culinary team as we continuously work to improve our dining experience. Thank you once again for recommending our hotel. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Vipul M. V. Business - Confirmed reviews ALL

Perfect. Only thing is to install Jet spraying system in washroom . As we Indian we must have it washrooms. Above is my humble suggestions.

Dear Vipul M. V., Thank you for your excellent review and for rating your experience as perfect. We are truly delighted to know that you enjoyed your stay with us. We also sincerely appreciate your thoughtful suggestion regarding the installation of a jet spraying system in the washrooms. Guest feedback is very important to us, and we understand how such amenities can enhance comfort and convenience for our international guests, especially our Indian guests. Your recommendation will certainly be shared with the relevant team for consideration. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Boniface E. Business - Confirmed reviews ALL

Excellent customer service, confortable accomodation, delicious meals

Dear Boniface E., Thank you for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent customer service, comfortable accommodation, and delicious meals. It is also pleasing to know that the booking process was seamless and contributed positively to your stay. We truly appreciate your special mention of Virginia. We are proud to have team members like her who consistently create a warm and welcoming atmosphere for our guests. Your kind words will certainly be shared with her. Thank you as well for your feedback regarding our breakfast selection and sustainability efforts. Your comments are valuable to us as we continuously work to improve our services and enhance our guests’ experiences. It was a pleasure hosting you, and we look forward to welcoming you back again soon. Kind Regards, Ken Musili, General Manager.

Customer review rating 0.5/5

Onyango O. G. Business - Confirmed reviews ALL

kitchen madam shouting at clients instead of guiding

Dear Onyango O. G., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We are concerned to hear about the delay during the check-in verification process and the slow service you encountered. Waiting over 30 minutes after booking is certainly not the experience we aim to provide, and we understand your frustration. Your feedback has been noted and will be addressed with the relevant departments to improve our response time and overall efficiency. We are also very sorry to learn about your experience in the kitchen area. Our team is expected to treat every guest with professionalism, respect, and courtesy at all times. Please accept our sincere apologies for the behavior you encountered, as this does not reflect our service standards. We will follow up internally to ensure such situations are handled more appropriately in the future. Your feedback is valuable to us as it helps us identify areas that need improvement. We truly appreciate your honesty and hope you will give us another opportunity to provide you with a much better experience in the future. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 100 reviews 9.3/10 Location
  • 218 reviews 8.6/10 Room
  • 538 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 239 reviews 8.4/10 Food
  • 145 reviews 9.5/10 Vibe
  • 76 reviews 9.1/10 Cleanliness
  • 52 reviews 7.3/10 Breakfast

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