Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 558 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Newly open since May 2024

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities

  • Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  558 reviews

Customer review rating 5.0/5

Angeline A. O. Solo - Confirmed reviews ALL

Reception was perfect, rooms are good and above all, I have a very sensitive stomach and I often suffer stomach discomfort especially with hotel foods. I did not experience the same with your foods and this made me fall with your place

Dear Angeline A. O., Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill. We are delighted to read that we were able to meet your expectations. It fills us with pride that you enjoyed the gastronomic creations prepared by our chefs, as we continually strive to satisfy the diverse culinary wishes of our guests. We hope you will return soon to sample more of what our kitchen has to offer. Your appreciation for our staff is greatly valued and serves as a tremendous source of motivation. We will certainly pass along your kind compliments to the team. We are also pleased to learn that you enjoyed our hotel’s exceptional location and the serene, quiet environment, which adds to the overall comfort and experience. We look forward to welcoming you back soon. Kind Regards, Ken Musili General Manager

Customer review rating 4.5/5

Issa Y. M. Business - Confirmed reviews ALL

The hotel is amazing. It is one of its kind, probably the best i have spent in Nairobi

Dear Issa Y. M., Thank you very much for sharing this great review of your recent stay at Pullman Nairobi Upper hill. We are thrilled to hear that you enjoyed your experience. We fully agree that our dedicated staff plays a key role in creating memorable moments for our guests. The entire team works tirelessly to deliver a high standard of service and ensure a warm, memorable stay. Last but not least, cleanliness remains a top priority for Accor, and we appreciate you highlighting this aspect of our hotel. We strive to in still complete confidence in this area, knowing that it is essential for a comfortable experience. Once again, thank you for sharing your experience with us. We look forward to welcoming and serving you again soon. Kind Regards, Ken Musili General Manager

Customer review rating 4.5/5

Zachary B. O. Business - Confirmed reviews ALL

Staff were receptive and the ambience was high notch

Dear Zachary B. O., Thank you very much for sharing this wonderful review of your recent stay at Pullman Nairobi Upper Hill. We are thrilled to hear that you enjoyed your experience, and we certainly agree that our dedicated staff plays a key role in enhancing our guests’ overall stay. The entire team works diligently to deliver a high standard of service and create warm, memorable moments. We appreciate you highlighting the cleanliness of our facilities. We understand how important this aspect is for our guests’ comfort, and our housekeeping team carries out thorough cleaning of our installations and rooms on a daily basis. Thank you once again, and we look forward to welcoming you back on your next visit. Kind Regards, Ken Musili – General Manager

Customer review rating 5.0/5

Kinuthia Solo - Confirmed reviews ALL

Had a wonderful staycation

Dear Kinuthia, Thank you for sharing your positive experience. We are delighted to hear that you enjoyed your staycation with us and appreciated the service provided by our staff. However, we regret that we fell slightly short regarding the breakfast and swimming pool experience during your stay. Your satisfaction is our priority, and we truly appreciate your feedback, as it helps us continually improve the experience we offer our guests. Please rest assured that your concerns have been duly noted and addressed with our management. Thank you once again, and we look forward to welcoming you back on your next visit. Kind regards, Ken Musili General Manager

Customer review rating 4.0/5

Maweja F. M. Business - Confirmed reviews ALL

All was well and I appreciated your service restaurant and so fort

Dear Maweja F. M., Thank you for your positive feedback regarding our restaurant service. We are pleased to hear that you had a satisfactory experience during your stay. Your appreciation motivates our team to continue delivering excellent service. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 70 reviews 9.9/10 Location
  • 168 reviews 8.5/10 Room
  • 388 reviews 9.2/10 Service
  • 6 reviews 6.2/10 WiFi
  • 101 reviews 9.9/10 Vibe
  • 71 reviews 9.2/10 Amenities
  • 62 reviews 9.5/10 Cleanliness
  • 38 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.