Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 564 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Newly open since May 2024

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities

  • Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  564 reviews

Customer review rating 4.5/5

Salimah M. Business - Confirmed reviews ALL

Very amazing. Just that I wanted to swim but the pool was too cold. Try getting a heating system for it. The gym and steam room are top notch. Get an additional spa, will be very beneficial to all.

Dear Salimah M., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. Thank you for your kind words about our serene atmosphere and facilities. We appreciate your feedback regarding the pool temperature and the suggestion for an additional spa. Your comments are valuable as we strive to enhance our guests' experiences. Kind regards, Ken Musili General Manager

Customer review rating 1.0/5

Jermy P. Business - Confirmed reviews ALL

The check-in experience was ok - it could have been faster but ok. Our experience on our last evening - as we were about to leave for the airport - made us swear off staying in this hotel again. First, there was no table at the Dispatch restaurant because of some event, so we went to Junction bar. We ordered from the menu. The food arrived around 30 minutes after! Every 5 minute or so they brought different things to the table: napkins, napkins again, two knives, exchanged one knife with a fork, changed the table setting again, etc, but food was nowhere to be found even after telling them that we have a flight to catch. Next is the check out process - they want to charge our card without showing us the invoice first. Then the clincher - we arranged for airport transfer at 9pm. At 9pm, the van wasn't there. No one from the reception staff knows where it was or what time exactly it would come. And there was no interest to find solution to the problem, eg calling a taxi or having replacement car. To think that we've already paid for this airport transfer at that point. We were only told everything was ok!!! How can it be ok - there was a chance we would miss our flight. The van finally arrived at 9:30pm. Totally unacceptable and there was no apology from the hotel staff. It seems they were even avoiding us the whole time. The small lady with short hair at the reception desk wasn't helpful at all and actually gave me attitude on the first day when i asked about our car hire for the next day. Oh, and the driver even seemed upset and drove like a maniac. We could have been in an accident the way the driver was driving!

Dear Jermy P., Thank you for taking the time to share your experience at Pullman Nairobi Upper Hill. We sincerely regret to learn about the inefficiencies you encountered during your stay, particularly with the service at the Dispatch Restaurant and during the check-out process. It is disappointing to hear that the timing of your meal was not satisfactory, especially given your impending flight. Your feedback regarding the lack of communication about your airport transfer is greatly appreciated; we understand how critical timely transportation is for our guests. We strive to maintain high standards of service and guest satisfaction, and it is clear that we did not meet those expectations during your visit. Your comments about the reception staff and the driver’s behaviour have been duly noted, and we will ensure that these concerns are addressed appropriately. Please be assured that your feedback is invaluable in helping us improve our services. Thank you once again for your valuable insights. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Kind regards, Ken Musili General Manager

Customer review rating 5.0/5

Precious W. G. Business - Confirmed reviews ALL

Pullman is a swt place to stay again, I meet new friends during my stay at the hotel, ur staff are friendly always smiling wit clients and make sure the are okay,, Infct lot more to say seriously is the hotel staff that make me love Kenya which I don’t feel like coming bck I love Kenya I love Pullman hotel I missed my friends (staffs) wic the made me feel at home

Dear Precious W. G., Thank you so much for sharing this heartwarming review of your stay at Pullman Nairobi Upper Hill. We are truly delighted to hear that you had such a memorable experience with us. It brings us great joy to know that our team made you feel welcomed, valued, and at home. Our staff takes immense pride in creating genuine connections with our guests, and your kind words will certainly be a wonderful source of motivation for them. We are equally happy to hear that your stay allowed you to make new friends and that our team contributed to your love for Kenya. Knowing that you didn’t feel like leaving is the highest compliment we can receive. Thank you for choosing Pullman Nairobi Upper Hill. We cannot wait to welcome you back and reunite you with the friends who made your stay so special. Kind regards, Ken Musili General Manager

Customer review rating 5.0/5

Angeline A. O. Solo - Confirmed reviews ALL

Reception was perfect, rooms are good and above all, I have a very sensitive stomach and I often suffer stomach discomfort especially with hotel foods. I did not experience the same with your foods and this made me fall with your place

Dear Angeline A. O., Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill. We are delighted to read that we were able to meet your expectations. It fills us with pride that you enjoyed the gastronomic creations prepared by our chefs, as we continually strive to satisfy the diverse culinary wishes of our guests. We hope you will return soon to sample more of what our kitchen has to offer. Your appreciation for our staff is greatly valued and serves as a tremendous source of motivation. We will certainly pass along your kind compliments to the team. We are also pleased to learn that you enjoyed our hotel’s exceptional location and the serene, quiet environment, which adds to the overall comfort and experience. We look forward to welcoming you back soon. Kind Regards, Ken Musili General Manager

Customer review rating 4.5/5

Issa Y. M. Business - Confirmed reviews ALL

The hotel is amazing. It is one of its kind, probably the best i have spent in Nairobi

Dear Issa Y. M., Thank you very much for sharing this great review of your recent stay at Pullman Nairobi Upper hill. We are thrilled to hear that you enjoyed your experience. We fully agree that our dedicated staff plays a key role in creating memorable moments for our guests. The entire team works tirelessly to deliver a high standard of service and ensure a warm, memorable stay. Last but not least, cleanliness remains a top priority for Accor, and we appreciate you highlighting this aspect of our hotel. We strive to in still complete confidence in this area, knowing that it is essential for a comfortable experience. Once again, thank you for sharing your experience with us. We look forward to welcoming and serving you again soon. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 72 reviews 9.6/10 Location
  • 169 reviews 8.5/10 Room
  • 393 reviews 9.1/10 Service
  • 6 reviews 6.2/10 WiFi
  • 102 reviews 10/10 Vibe
  • 74 reviews 8.9/10 Amenities
  • 62 reviews 9.4/10 Cleanliness
  • 38 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.