Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 707 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities. Gym and Lap pool available

  • Our hotel is Safe hotels certified, book with complete peace of mind.

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Dispatch Grill Restaurant

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  707 reviews

Customer review rating 4.5/5

Camille H. R. G. Business - Confirmed reviews ALL

I had a first rate customer service. It started before I arrived with an email asking about my preferences and airport pick up (charged). Then everytime I engaged with staff I found them to be both friendly and helpful. Not in that I'm hoping for a tip way but genuine. When I left my phone in the back of an uber they went out of their way to help. It all ended well. Thanks Jacqueline with the fancy phone, 😂. The gym was also outstanding. One of the best hotel gyms I've used. Doing some squats the gym staff came and gave me some useful tips. All in all a great hotel, and highly recommend.

Customer review rating 5.0/5

Frank C. Business - Confirmed reviews ALL

My experience staying at Pullman Nairobi Upper Hill was excellent. The hotel offered a high standard of comfort, with well-appointed rooms, professional staff, and efficient service throughout my stay. Its convenient location and quality amenities made it a pleasant and reliable choice for both business and relaxation.

Customer review rating 4.5/5

Clarisse F. K. Business - Confirmed reviews ALL

we had a good experience in the pullman hotel.

Dear Clarisse F. K., Thank you for sharing your feedback with us. We are delighted to hear that you had a comfortable stay and enjoyed our services, breakfast, and the cleanliness of both the hotel and its surroundings. Your kind words about our commitment to maintaining a clean and sustainable environment mean a lot to us. It is especially rewarding to know that you would recommend our hotel, and we truly appreciate your trust and support. We look forward to welcoming you back for another pleasant stay in the future. Kind Regards, Ken Musili General Manager

Customer review rating 4.0/5

C. C. A. O. Business - Confirmed reviews ALL

Good ambience, great and dedicated staff. Though staff needs to take the guests through how the AC works, TV and please add CNN and NETFLIX to just keep the guests entertained in their rooms.

Dear C. A. O., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the ambience and appreciated the dedication of our team. It is especially rewarding to know that our housekeeping team was able to provide you with peace of mind regarding your belongings in Room 233, your kind recognition will certainly be shared with them. We also value your constructive suggestions regarding in-room guidance for air conditioning and television usage, as well as your entertainment preferences. Your comments regarding the availability of channels and streaming options have been noted and will be reviewed as part of our ongoing guest experience improvements. Thank you as well for sharing your concerns about our breakfast selection and sustainability efforts. We are sorry to learn that our sustainability communication did not fully meet your expectations, as well as the lack of clarity around the Accor member discount usage. Your feedback is important and will be shared with the relevant teams for clarification and improvement. We truly appreciate your insights, as they help us enhance both our services and guest communication. We look forward to welcoming you back for an even better experience in the future. Kind Regards, Ken Musili General Manager

Customer review rating 4.0/5

Jean K. K. Business - Confirmed reviews ALL

The Pullman Nairobi Upper Hill teams include: Security guards, Receptionists, Servants at Restaurant, rooms cleaners, ... are kind, receptive and understanding to the point of encouraging clients "guests" to appreciate your various services and feel like returning in the coming days and recommending your hotel to others among so many others.

Dear Jean K. K., Thank you sincerely for taking the time to share such a thoughtful and detailed review of your stay with us. We are truly delighted to hear that your experience at Pullman Nairobi Upper Hill met your expectations and that our team, from security, reception, restaurant, and housekeeping, made you feel welcomed, supported, and encouraged to return. Your kind words and recognition mean a great deal to us, especially coming from a valued guest who has visited Nairobi multiple times and chose us based on recommendation and research. We are especially grateful for your special mention of Miss Mercy and Joanine. Your appreciation will be shared with them, and with the entire team, as it will surely motivate them to continue delivering excellent service. We also acknowledge your feedback regarding the internet connection. Please accept our apologies for the inconvenience caused. Your comment has been noted and will be addressed with our technical team for improvement. In addition, we appreciate your reflections on sustainability and the positive impact you perceive in terms of local economic development. Your perspective is truly valued and encouraging. Thank you once again for your loyalty and trust. We look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Kind Regards, Ken Musili General Manager

Other web-users rate our hotel

  • 91 reviews 9.6/10 Location
  • 195 reviews 8.1/10 Room
  • 485 reviews 9.1/10 Service
  • 6 reviews 5.6/10 WiFi
  • 131 reviews 9.4/10 Vibe
  • 68 reviews 8.6/10 Cleanliness
  • 47 reviews 7.8/10 Breakfast
  • 8 reviews 3.2/10 Bar

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