Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 545 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Newly open since May 2024

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities

  • Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  545 reviews

Customer review rating 5.0/5

Daniel K. M. Business - Confirmed reviews ALL

It was an extremely warm experience.

Dear Daniel K. M., Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel. We are delighted to read that we were able to meet your expectations. We also sincerely appreciate your kind words about our staff. They work very hard to surpass guest expectations, and we will be sure to share your compliments with them. Thank you for choosing our hotel during your visit to the area. We look forward to welcoming you back again very soon. Kind regards, Ken Musili General Manager

Customer review rating 2.0/5

Suleiman H. S. Business - Confirmed reviews ALL

My Experience was bad at the last day. I arrived on 22nd November, paid my booking for 3 days. I attended the EAC Permanent Secretaries and Ministers’ meetings, the meeting that was taken place in the same premises. On 25th, there was a Guest (We used her as the Consultant, a Kenyan) arrived in the Hotel at 08a.m and as I was going to the meeting room, I left her in my room. From 11a.m the Hotel was calling the phone in my room repeatedly and She picked and told them that am in the meeting. Then a Lady (who introduced herself as Manager) went to that room with a Security Guard, they took her Passport and shortly brought an invoice with her name while the room was mine. They left the room, but shortly they start to call again and asking “what time she will leave?”, and also the room was already sold. It’s when the Lady passed that message to me. After hearing that, I went back to the reception at around 2.30p.m (so I left the meeting), when I asked if they called me, they agreed and told me the same story. I asked them, why they sold my room while am still in and when I arrived at the first Day I told the Receptionist that I will stay until we finish the meetings? And I even asked him “what will happen if I don’t checkout timely? And he replied that “you would charge me the full day price.” So it means staying in the room could attract to further payments, then why they kept selling it while am in. Then they called that Lady Manager, when She came she spoke to me in that manner of authority even not realising She is talking to the Leader. She wanted to shift me at Mercury Hotel, I refused. After long arguments She left me in the same room but charged 50$ for that Guest, and insisted that the Security Guard called George told her that. I denied and even allowed her to check the CCTV Camera but She didn’t do that, and insisted that even if She is doing our work in the PC in my room, I have to pay. I agreed as She said that was a Hotel Policy, and that 50$ was in the name of the Guest, so I told them to put in my name because it’s my room still. And then She insisted the Receptionist to provide me with the new outstanding balance with charges for the extra night 135$, charge for the Guest 50$, Meals 3700Ksh., and 19$ for the Guest Lunch. I notified it and said NO PROBLEM! Then, I went to the room so I can see if the Consultant has completed her work to leave but I found the team had sent her some issues to finalize. And I left and go back to the meeting. And I told her if she is done even if am not around, she can leave my key at the reception. Then, we concluded the meeting around 6 and directly went to my room. As I entered then she left. After some minutes I was taking shower and heard the phone ringing, I picked then the Lady Manager asked me if the Girl was left, I was so upset, trying to think why again concerning while it’s 6 and I paid their amount? And she even didn’t sleep so they could say the second day is approaching? Then, after some minutes, She called again asking the same question. I was really really so upset about that unprofessionalism. Early in the morning of 26 I checked out, cleared the outstanding balance including the 50$ of the Guest Consultant. But yesterday, the Lady texted me informing that She was called by the Police Station, required to go there, there is a concern that She left the Hotel without paying her outstanding bill of 50$ for entering a room. I wondered what kind of mistreatment and unprofessionalism is this? So your service from the day I arrived was super excellent until that last day turned to strongly unsatisfactory cause of one mishandled incident. Please work on that so that it cannot be repeated to other Guests. I normally come to Nairobi 6-8 times yearly but I won’t dare again to sleep in your hotel. But I took time to write to you for love especially to Owner(s) who invested their money, and to your many hardworking and dedicated Staffs who serve their customers accordingly. Your improvement and progress is their life, I treasure it mostly as a Leader. I humbly submit.

Dear Suleiman H. S., Thank you for taking the time to share your experience with us. Your feedback is truly invaluable, and I regret to learn that your final day at Pullman Nairobi Upper Hill did not meet the high standards we strive to uphold. I acknowledge the confusion regarding room occupancy during your stay, and I understand how unsettling it must have been to receive repeated inquiries while you were engaged in important meetings. Ensuring that our guests feel respected and properly attended to is a core priority for us, especially in matters involving room assignments. We appreciate your patience as we worked to resolve the situation. While we are encouraged to hear that your overall stay was positive, please accept my sincere apologies for the lapse that impacted your perception of our service. Your comments have been shared with the team and will be used to reinforce our commitment to providing a seamless and respectful guest experience. Thank you once again for your constructive feedback and for your kind words about our dedicated staff. We truly value your patronage and hope to have the opportunity to serve you better in the near future. Kind regards, Ken Musili General Manager

Customer review rating 5.0/5

Saloum R. Families - Confirmed reviews ALL

I stayed for two nights and the check in was the beginning of a lovely stay for my family the staff were really friendly and very helpful.the rooms were beautiful and we loved the color combinations on the walls. The food was amazing from the set up to the taste and flavors. Really nice 10/10 for the food. Service staff was amazing and really helped with the little ones .

Dear Saloum R., Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. It fills us with pride that you enjoyed the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests, and we hope you will be back soon to sample more of what the chef has to offer. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind Regards, Ken Musili – General Manager

Customer review rating 5.0/5

Victoria C. O. Business - Confirmed reviews ALL

I had a pleasant stay. The ambience, beautiful room, pleasant hotel staff, awesome view all combined to make my stay a memorable one.

Dear Victoria C. O., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found your room comfortable and our staff courteous. Your positive feedback on the ambience and view is greatly appreciated. We look forward to welcoming you back in the future. Kind Regards, Ken Musili General Manager

Customer review rating 5.0/5

Dauda M. Business - Confirmed reviews ALL

I experienced an utmost service and I would wish to always stay in Pullman hotel whenever I visit kenya

Dear Dauda M., Thank you for your kind words regarding your recent experience at Pullman Nairobi Upper Hill. We are delighted to hear that you found our environment conducive and enjoyed our service. We look forward to welcoming you back during your future visits to Kenya. Kind Regards, Ken Musili – General Manager

Other web-users rate our hotel

  • 70 reviews 9.9/10 Location
  • 166 reviews 8.5/10 Room
  • 382 reviews 9.3/10 Service
  • 6 reviews 6.2/10 WiFi
  • 101 reviews 9.9/10 Vibe
  • 71 reviews 9.2/10 Amenities
  • 62 reviews 9.5/10 Cleanliness
  • 38 reviews 8.6/10 Breakfast

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