Pullman Nairobi Upper Hill 5 stars

Dear James, Thank you so much for sharing such a wonderful review of your anniversary stay with us. We are truly delighted that you and your wife chose to celebrate such a special occasion at Pullman Nairobi, and it is heartwarming to know that your experience was comfortable, peaceful, and memorable. We are especially pleased that you enjoyed the cozy room, well-equipped gym, tranquil surroundings, and the atmosphere and dining experience at our restaurant. Your kind words about the food are particularly appreciated! A very special thank you for recognising Isaac, Peter, Margaret, Tracy, and Terry. We are delighted to hear that each of them contributed to making your anniversary stay special. We will be sure to share your wonderful compliments with them and the wider team. It was our pleasure to be part of your celebration, and we are so happy that you would love to visit us again. We look forward to welcoming you and your wife back for another memorable stay. Congratulations once again on your anniversary! Kind Regards, Ken Musili, General Manager.

Dear Aiyamekhue, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed our clean environment and good food, and that your overall experience was satisfactory. We sincerely apologise for the areas where our service did not fully meet your expectations, particularly regarding the friendliness and assistance provided by some of our elevator attendants. We understand how important attentive and helpful service is to a comfortable guest experience, and we will address this feedback with the team. We also appreciate your thoughtful suggestion regarding the relocation of the luggage scanner. Your comments about convenience, weather protection, and improving the overall arrival experience are valuable, and we will certainly share them with the relevant team for consideration. Thank you again for your honesty and for being a valued ALL Accor Gold member. We truly appreciate your feedback and hope to provide you with an even better experience on your next visit. Kind Regards, Ken Musili, General Manager.

Dear Chrysanthus, Thank you for taking the time to share your review and for highlighting the aspects of your stay that you particularly appreciated, including our convenient location and facilities. We also value your feedback regarding our pricing. We understand that overall value is an important consideration for our guests, and we continuously review our rates and offerings to ensure they remain competitive and provide a worthwhile experience. We have also taken note of your comments regarding supper not being included and will consider opportunities to introduce more flexible packages that incorporate additional dining options in the future. Thank you as well for your feedback on our breakfast selection. We are always looking for ways to enhance our menu and provide a wider variety to suit the preferences of our guests. We would be delighted to receive any specific suggestions you may have regarding items or options you would like to see included. Your feedback is greatly appreciated and will assist us in our ongoing efforts to improve our services and overall guest experience. We look forward to the opportunity of welcoming you back and providing an even more enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Grigol, Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you had a comfortable stay, felt safe, and enjoyed the service from our team as well as our restaurant. It’s always encouraging to know that our staff contributed positively to your experience. We sincerely apologise for the inconvenience caused by the Wi-Fi connection speed. We understand how important a fast and reliable internet connection is, particularly when travelling, and we regret that it did not meet your expectations during your stay. Your feedback is valuable to us, and we will certainly share it with our team as we continue working to improve the connectivity and overall guest experience. Thank you once again for your kind words and for bringing this to our attention. We truly hope to welcome you back and provide you with an even more comfortable and seamless stay. Kind Regards, Ken Musili, General Manager.

Dear Devin, Thank you for taking the time to share such a wonderful review. We are delighted to hear that you had a beautiful stay and that you received a warm welcome upon arrival. It is particularly pleasing to know that you enjoyed the atmosphere of our lobby, the friendly and attentive service from our team, and the comfort and cleanliness of your room. We are equally delighted that you enjoyed our food and dining experience. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue delivering a high standard of service to all our guests. Thank you for choosing to stay with us. We look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili, General Manager.