Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 876 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities. Gym and Lap pool available

  • Our hotel is Safe hotels certified, book with complete peace of mind.

  • EDGE Certified: 20% more efficient in energy and water usage for a greener stay

Our accommodation(s)

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Room 1

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

The Dispatch Grill Restaurant

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  876 reviews

Customer review rating 5.0/5

Mcblessings B. Business - Confirmed reviews ALL

Dear McBlessings, Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to know that you felt safe and at home during your first visit to Nairobi. It is pleasing to hear that you enjoyed our friendly service, comfortable and well-maintained room, delicious food, and the conference shuttle service. We are also glad that our housekeeping team consistently ensured your room was clean and well stocked each day. Thank you for recognising one of our team members who made such a positive impression during your stay. Although you do not recall his name, we truly appreciate your kind words and will share your compliments with the team. We sincerely appreciate your recommendation and look forward to welcoming you back to Pullman on your next visit to Nairobi. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Benedicto H. Solo - Confirmed reviews ALL

Dear Benedicto, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed the spacious room, comfortable bed, bathroom, and ironing facilities. It's also great to know that our security, shuttle service, breakfast, Wi-Fi, and room amenities left such a positive impression. We do apologize that you missed having a toothbrush and toothpaste during your stay. While a dental kit is available upon request, we understand that this should be clearly communicated or made readily accessible without guests needing to ask. We will look into better ways to ensure all essential amenities are consistently placed in the room from the start, so no guest has to miss out on the small details that make a stay truly comfortable. Thank you again for your kind words and valuable feedback. We look forward to welcoming you back for another wonderful stay. Kind Regards, Ken Musili, General Manager.

Customer review rating 4.5/5

Namirimo J. T. Business - Confirmed reviews ALL

Dear Namirimo, Thank you for choosing to stay with us. We are delighted to hear that you had a comfortable stay and appreciated our convenient location and the sense of safety throughout your visit. It is especially rewarding to know that you would recommend our hotel to others. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Kind Regards, Ken Musili, General Manager.

Customer review rating 5.0/5

Mwelura F. H. Business - Confirmed reviews ALL

Dear Mwelura, Thank you for your wonderful feedback. We are truly honoured that you consider Pullman your second home in Nairobi. It is a pleasure to know that you enjoyed every aspect of your stay, from our comfortable rooms and dining experience to the professionalism of our team and the welcoming atmosphere throughout the hotel. We are especially pleased that our housekeeping team consistently maintained your room to a high standard and that our reception team made your arrival a memorable one. Your kind recognition will be shared with the teams, as it serves as great motivation for us to continue delivering exceptional service. Thank you once again for choosing Pullman. We look forward to welcoming you back for another outstanding stay. Kind Regards, Ken Musili, General Manager

Customer review rating 5.0/5

Jonathan M. P. Business - Confirmed reviews ALL

Dear Jonathan, Thank you so much for sharing such heartfelt feedback about your recent stay. We're truly delighted to hear that you found your experience welcoming and satisfying. It means a great motivation to us that you felt a sense of family warmth even while away from your own family, creating that kind of comforting, home away from home atmosphere is exactly what we strive for. We're also thrilled that you took the time to mention our ushering team as a special contributor to your satisfaction. We will be sure to pass along your kind words to them, as such recognition means a lot to our staff and motivates them to continue delivering excellent service. Thank you once again for choosing us. We look forward to welcoming you back on your next visit for another outstanding stay. Kind Regards, Ken Musili, General Manager.

Other web-users rate our hotel

  • 106 reviews 9.5/10 Location
  • 241 reviews 8.5/10 Room
  • 592 reviews 9.2/10 Service
  • 6 reviews 5.6/10 WiFi
  • 266 reviews 8.6/10 Food
  • 155 reviews 9.7/10 Vibe
  • 84 reviews 9.1/10 Cleanliness
  • 57 reviews 8.1/10 Breakfast

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