Pullman Nairobi Upper Hill 5 stars

Customer review rating (ALL Rating) 4.6/5 596 reviews

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Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574, 00100 NAIROBI, Kenya

Description

Hotel extras

  • Newly open since May 2024

  • Prime Location: Situated in a strategic location, in the heart of Nairobi

  • Exceptional Dining escapes offering a diverse range of cuisines crafted by our Chef.

  • State-of-the-Art Meeting and Event Facilities

  • Our hotel is Safe hotels certified, book with complete peace of mind.

Our accommodation(s)

Hotel location

Pullman Nairobi Upper Hill

Kenya Road Upper Hill, Nairobi Kenya, P O Box 25574
00100 NAIROBI
Kenya

GPS:-1.3005, 36.8152

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE DISPATCH GRILL

Welcome to The Dispatch Grill, where steak lovers find their culinary haven. We specialize in premium cuts of beef, cooked to perfection. From our signature Rib Eye to the rich T-bone, every dish is crafted with passion and expertise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  596 reviews

Customer review rating 5.0/5

Gionata V. Business - Confirmed reviews ALL

In the widely spread city of Nairobi location is king, and the pullman Upper Hill was very strategic for all my meetings, easy to reach with the express way, not far from the airport etc.. Room is spacious, well equipped and clean, furniture adequate and working desk of the right size. the staff is well trained and shows genuine care and interest.

Dear Gionata V., Thank you for sharing your positive feedback regarding your recent stay at Pullman Nairobi Upper Hill. We’re delighted to hear that our strategic Upper Hill location made it convenient for your meetings and travel, and that you found the room spacious, clean, and well equipped with a comfortable working desk. It’s especially rewarding to know that our team’s training and genuine care stood out during your stay. Your kind words are a great motivation for all of us. We truly appreciate your feedback and look forward to welcoming you back to Pullman Nairobi Upper Hill in the near future. Kind Regards, Ken Musili General Manager

Customer review rating 4.0/5

Whitney A. A. Business - Confirmed reviews ALL

The experience was beautiful though short

Dear Whitney A. A., Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. Thank you once again and we look forward to your next visit. Kind Regards, Ken Musili General Manager

Customer review rating 0.5/5

Congcong D. Business - Confirmed reviews ALL

No one care about the customers feeling

Dear Congcong D., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience left you feeling disappointed and that our service did not meet your expectations. Please accept our sincere apologies for the frustration you encountered. At our hotel, we strive to treat every guest with care, respect, and professionalism, and we regret that your experience gave you a different impression. Your comments are taken seriously, as they highlight areas where we clearly need to improve. We would appreciate the opportunity to better understand the specific circumstances that led to your dissatisfaction so that we can address them appropriately and take corrective action with the relevant teams. Your feedback is important to us and will be used constructively to improve our service standards and guest care. Thank you for bringing this matter to our attention. We hope you will allow us the opportunity to regain your trust and provide you with the level of service our guests deserve. Kind regards, Ken Musili General Manager

Customer review rating 0.5/5

Barbara E. Friends - Confirmed reviews ALL

They didn't refund my reservation with more than 30 days notice.

Dear Barbara E., Thank you for bringing this matter to our attention. We are truly sorry to learn about your injury and subsequent hip replacement surgery. We sincerely hope that you are recovering well, and we wish you strength and good health during your recovery. We regret the distress you experienced regarding the cancellation of your reservation and the refund process. Your feedback has been escalated to our management and reservations teams for further review. We take such matters seriously and are committed to re-examining the details of your reservation in line with our cancellation policy and the information you have shared. Our goal is to ensure fairness, clarity, and compassion in situations of this nature. We appreciate you taking the time to share your experience, and we apologize for any inconvenience or concern this matter may have caused. We hope to have the opportunity to resolve this appropriately and to restore your confidence in our service. Kind regards, Ken Musili General Manager

Customer review rating 3.5/5

Christine N. ,. Families - Confirmed reviews ALL

Very comfortable stay,clean room and good food

Dear Christine, Thank you for sharing your feedback with us. We are delighted to learn that you had a very comfortable stay and that you enjoyed the cleanliness of your room as well as the quality of our food. Your positive comments are truly appreciated and serve as encouragement to our team. We also note your observations regarding limited activities for children and the swimming pool not being heated. We understand how important family-friendly amenities are in enhancing the overall guest experience, and your feedback has been shared with our management team for consideration as we continue to improve and expand our recreational offerings. Thank you once again for taking the time to share your experience. We value your input and hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Kind regards, Ken Musili General Manager

Other web-users rate our hotel

  • 74 reviews 9.6/10 Location
  • 177 reviews 8.5/10 Room
  • 408 reviews 9/10 Service
  • 6 reviews 7.1/10 WiFi
  • 164 reviews 8.1/10 Food
  • 107 reviews 9.8/10 Vibe
  • 65 reviews 8.9/10 Cleanliness
  • 39 reviews 8.1/10 Breakfast

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