Dear Antony, Thank you for taking the time to share such a detailed and kind review. We are delighted to hear that the honeymoon room met your expectations, from the comfort of the bed to the well-maintained shower facilities and the pleasant natural lighting throughout the room. Providing a clean and comfortable environment for our guests, particularly during such a special occasion, is something we take great pride in. We are equally pleased to hear about the excellent service you received from our team. Your kind words will be shared with our Restaurant Supervisor and Reception staff, whose warmth and dedication are truly appreciated. It was also my pleasure to have connected with you personally, and I'm delighted that small gesture left such a lasting impression. We look forward to welcoming you back for your full board experience and will be happy to assist in making your next stay just as memorable. Kind Regards, Ken Musili, General Manager.

Dear Anisa, Thank you for your detailed and honest feedback, and for celebrating your birthday with us. We're glad your stay began on a high note, and we sincerely apologize that it wasn't consistent throughout. We're delighted that Saida and our Front Office Manager arranged a room upgrade for your birthday, and that the bathroom, Perez and Elizabeth's service, housekeeping's turndown touches, and Evet's assistance at check-out all contributed positively to your stay. We will personally pass on your thanks to each of them. We also take your concerns seriously. The bones found in the fish fillet are a genuine safety issue, and we are addressing this directly with our Chef, along with the unavailability of French fries. We will also work on improving attentiveness at breakfast, ensuring the pool is heated for guest comfort, restocking bathroom amenities such as bar soap and bubble bath, and encouraging greater warmth from our team. Your feedback is invaluable in helping us improve, and we would welcome the opportunity to host you again and deliver the experience you deserve as a valued Silver member of the ALL Accor Live Limitless programme. Thank you once again for sharing your thoughts. We sincerely hope your next visit will be much more enjoyable, and we look forward to welcoming you back. Kind Regards, Ken Musili, General Manager.

Dear Jayanta, Thank you for the wonderful rating you shared following your recent visit to Pullman Nairobi Upper Hill, we are delighted to read that we were able to match your expectations. Thank you once again and we look forward to your next visit. Kind Regards, Ken Musili General Manager

Dear Widya, Thank you for sharing your detailed feedback following your stay with us after your Masai Mara safari. We're delighted to hear that George made such a positive impression from check-in and went above and beyond to accommodate your requests, we will be sure to share your kind words with him and the team. We're also pleased that you enjoyed the spacious room and found our breakfast selection varied and delicious. We appreciate your honest comments regarding our location. While we are ideally situated within a business and financial hub, we understand this may not suit every traveller's preference, particularly those looking to be closer to shopping and leisure attractions. We also apologize for any inconvenience caused by the nearby construction activity and appreciate your patience in this regard. Thank you as well for being a valued ALL, Accor Live Limitless member. As a Classic member, we hope to welcome you back soon and continue enhancing your experience with us on future stays. We look forward to hosting you again. Kind Regards, Ken Musili, General Manager.

Dear Mary, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described during your recent stay. We regret that your initial room assignment did not reflect the standard of service we aim to provide, particularly for our valued ALL Accor loyalty members. As a Classic member, your membership details should have been acknowledged at check-in, and a more suitable room offered from the outset, we are sorry this was not the case. We also apologize for the delay in addressing your room change request. It should not have been necessary for you to return to the Front Desk to have this resolved, and we understand your frustration with this added inconvenience. Additionally, we regret that your ice requests were repeatedly overlooked during room service deliveries at dinner. Please be assured that your concerns have been shared with our Front Office and Room Service teams for review, particularly regarding how we recognize and prioritize our loyalty members at check-in. This is valuable feedback, and we are committed to improving in this area. We appreciate your continued loyalty as an ALL-Accor member and hope to have the opportunity to welcome you back for a stay that better reflects the experience you deserve. Kind Regards, Ken Musili, General Manager.

Dear Joel, Thank you very much for taking the time to share such a wonderful review of your stay with us. We are delighted to hear that you had an amazing experience and that our staff's warm welcome and cooperation contributed positively throughout your visit. We are also pleased that your request for an extra blanket was promptly attended to — ensuring our guests' comfort remains a top priority for us. We would like to extend our sincere appreciation to George and the entire reception team for their outstanding service, as well as to the team responsible for setting up tea breaks and arranging the event space. Your kind recognition of their efforts will be shared with them, and we are certain it will serve as great encouragement. Thank you once again for your generous feedback. We look forward to welcoming you back for another exceptional stay. Kind Regards, Ken Musili, General Manager.

Dear Dinendran, Thank you for the wonderful rating and for sharing your positive feedback following your recent stay at Pullman Nairobi Upper Hill. We are truly delighted to know that you had a comfortable stay and experienced amazing service from our team. As a valued Classic member, we sincerely appreciate your continued trust and loyalty. Your kind words and support mean a great deal to us and inspire our team to consistently deliver exceptional service and memorable experiences. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Nadine, Thank you for your detailed and honest feedback, and for choosing to stay with us again — it's wonderful to know you loved the hotel both as Crowne Plaza and now as Pullman. We're delighted to hear you enjoyed the gym, food, cleanliness, and friendly service, and we especially appreciate your kind mention of Max for his excellent support with your operations team, as well as our 2 first aid team for their prompt care of your student. We will be sure to pass along your gratitude, Asante sana indeed. Our gatemen will also be pleased to know their attentiveness to guest safety did not go unnoticed. We sincerely apologize for the repeated key card issues that locked you and members of your group out of your rooms during your stay. This is not the standard of service we aim to provide, and we will investigate this matter with our housekeeping and technical teams to ensure it does not happen again. Thank you for your recommendation and for taking the time to share this feedback. We look forward to welcoming you back for an even smoother stay. Kind Regards, Ken Musili, General Manager.

Dear Jonas, Thank you for the wonderful rating you shared following your recent stay at Pullman Nairobi Upper Hill. We are truly delighted to learn that your experience met your expectations. As a valued Classic member, your continued trust and loyalty are sincerely appreciated. Your support is highly valued and inspires our team to consistently deliver exceptional service and memorable experiences. Thank you once again. We look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Dear Chris, Thank you so much for this wonderful review, and for continuing to choose Pullman Nairobi Upper Hill for your stays. It truly means a great motivation to us that you consider us the perfect choice when visiting Upper Hill, and we're delighted that your experience once again reflected great cleanliness, and friendly, helpful service. We are especially pleased to hear your kind mention of Chef Rami, George at the front desk, and Fred as your waiter. We will be sure to pass along your compliments to them, recognition like this means so much to our team and reflects the standard of service we strive to deliver every day. Thank you also for being a valued Classic member of the ALL, Accor Live Limitless programme. We truly appreciate your continued loyalty. We also note your feedback regarding the speed of connection, and we will share this with our technical team as we work to improve Wi-Fi performance for our guests. Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another great stay. Kind Regards, Ken Musili, General Manager.

Dear Moses, Thank you so much for sharing this lovely review, and for choosing to stay with us. We are absolutely delighted to hear that your experience was a very comfortable one, right from the warm welcome you received. We are especially pleased to hear about the wonderful welcome you received from Terry. Going above and beyond to help find you the best room and taking the time to explain the restaurant and swimming pool details, is exactly the kind of thoughtful service we strive to offer every guest. We will be sure to pass along your kind words to her, I'm sure it will mean a great motivation to her. We're thrilled that your overall stay was comfortable and pleasant, and we truly appreciate you taking the time to share your experience with us. Thank you again, and we look forward to welcoming you back on your next visit. Kind Regards, Ken Musili, General Manager.

Dear W F. V., Thank you for taking the time to share such detailed and honest feedback with us. We are pleased to hear that you enjoyed the comfort and cleanliness of your room, found our team welcoming, and had a satisfactory experience using our meeting facilities. We sincerely apologize for the inconveniences regarding the limited bathroom amenities and the buffet dinner not meeting your expectations. We appreciate your feedback and will share it with the relevant teams to improve our facilities and dining experience. We also acknowledge your feedback regarding the commitments associated with the ALL – Accor Live Limitless programme. We are sorry that these did not resonate with you or add value to your experience. We appreciate your honesty, and your feedback will be shared with the relevant team as we look for ways to make these commitments more meaningful to our guests. Please accept our sincere apologies for the areas where we fell short during your stay. We greatly value your loyalty as a Classic member and hope to have the opportunity to welcome you back and provide a more thoughtful, comfortable, and enjoyable experience. Kind Regards, Ken Musili, General Manager.

Dear Marcin, Thank you so much for this wonderful review! We are absolutely delighted to hear that you had such an amazing experience with us, from the quality of your room to the exceptional support from our team. feedback like "all hotel experience should be like this one" truly mean the world to us and reflect the standard we strive to deliver every day. We're also thrilled that you enjoyed our location, service, and food, it's wonderful to know these aspects of your stay stood out. Thank you for being a valued silver member of the ALL, Accor Live Limitless programme. We're especially pleased to hear that you enjoy our app and the deals available through it; we're continually working to enhance this experience for our members. We appreciate your feedback regarding the speed of connection, and we will pass this along to our technical team as we work to improve Wi-Fi performance for our guests. Thank you again for taking the time to share such kind words. We truly look forward to welcoming you back for another exceptional stay. Kind Regards, Ken Musili, General Manager.

Dear Peter, Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found our staff friendly, we are genuinely sorry that your overall experience was only a mixed one. We sincerely understand how frustrating it can be when the speed of service does not meet your expectations, particularly when you are relying on us for a comfortable and seamless stay. Please know that we take your concerns seriously. We would greatly appreciate it if you could share further details about your experience, as this will help us better understand what went wrong and identify meaningful areas for improvement. Our goal is to ensure that every guest receives prompt, attentive, and efficient service throughout their stay. We truly value your loyalty as a Classic member of the ALL ,Accor Live Limitless programme, and we are grateful that you chose to stay with us. Your feedback gives us an important opportunity to learn and improve. We are sincerely sorry that we fell short of the level of service you deserved and for any frustration or inconvenience this may have caused. Please accept our heartfelt apologies, and we hope you will give us another opportunity to provide you with the warm, efficient, and memorable experience you expected from us. Kind Regards, Ken Musili, General Manager.

Dear Ebenezer, Thank you for taking the time to share your feedback with us following your recent stay. We are pleased to hear that you found your experience with us to be very good and that you had a comfortable stay overall. It's also great to know that check-in at our reception went smoothly for you. As a valued ALL, Accor Live Limitless Classic member, we sincerely appreciate your continued loyalty and trust in our brand. We look forward to welcoming you back for another comfortable and enjoyable stay. Kind Regards, Ken Musili, General Manager.

Dear Charlotte, Thank you for taking the time to share such a wonderful review of your stay at Pullman. We are delighted to hear that you felt warmly welcomed and that our team's friendly and attentive service contributed to a comfortable and enjoyable experience. We are especially pleased to hear your kind words about Evet at reception, and we will be sure to share your appreciation with her directly. It is also wonderful to know that you enjoyed your time at the gym and found the stretching routine particularly beneficial after your long flight. We are glad you found our central location convenient, and that booking through the ALL app was both easy and informative. As a valued ALL, Accor Live Limitless Gold member, we sincerely appreciate your continued loyalty and are thrilled that you enjoyed your stay with us. Thank you once again for your kind words. We look forward to welcoming you back to Pullman and ensuring your next stay is just as memorable. Kind Regards, Ken Musili, General Manager.

Dear Vrinda, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel efficient, clean, and well equipped with all the amenities needed for a comfortable stay. As a valued ALL, Accor Live Limitless Classic member, we deeply appreciate your continued loyalty and trust in our brand. We look forward to welcoming you back and ensuring your next stay is equally memorable. Kind Regards, Ken Musili, General Manager.

Dear Kennedy, Thank you for your exceptional feedback. We are delighted to hear that your experience was fantastic in all aspects and that you enjoyed the wonderful atmosphere from your room to the restaurant. It is especially heartwarming to know that Mercy, Christine, and Faith made a positive impression through their polite, attentive, and professional service. We will be sure to share your kind recognition with them and the wider team. We also sincerely appreciate your positive mention of our energy and water usage initiatives. We remain committed to responsible practices while ensuring our guests enjoy a comfortable and memorable stay. Thank you once again for your generous comments. We look forward to welcoming you back for another exceptional experience. Kind Regards, Ken Musili, General Manager.

Dear Nelly, Thank you for sharing your wonderful feedback. We are delighted to know that you had a great experience, enjoyed our excellent customer service, and appreciated the spacious rooms. As a valued ALL Accor member with Classic status, we sincerely appreciate your continued loyalty and trust. Your kind words are a great encouragement to our team and inspire us to maintain the highest standards of service. We look forward to welcoming you back for another enjoyable stay. Kind Regards, Ken Musili, General Manager.