Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you sincerely for taking the time to share such a detailed and thoughtful review following your transit stay with us. We are delighted to know that, despite your short visit of less than 12 hours, our hotel was able to meet your needs and provide you with a comfortable and seamless experience. It is wonderful to hear that you appreciated the efficient and friendly check-in, your room upgrade, and our signature Mövenpick chocolate welcome amenity. We are equally pleased that you enjoyed your dinner and breakfast, and that our convenient operating hours allowed you to dine comfortably during your transit. Your kind recognition of our Front Office team, Restaurant colleagues, and shuttle driver is especially appreciated. We will certainly share your compliments with them, as such feedback is a wonderful encouragement to the entire team. We also appreciate your helpful observations regarding our airport-transit location and our alcohol-free concept. These are important aspects of our hotel experience, and we are grateful that you took the time to share them with fellow travellers. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We are delighted to know that you would choose to stay with us again when transiting through Kuala Lumpur, and we look forward to welcoming you back for another smooth and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Mohamad H. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you sincerely for your wonderful 100/100 rating and for taking the time to share such detailed feedback with us. We are delighted to know that you enjoyed your stay and appreciated the clean bedsheets, pleasant view, quiet surroundings, room amenities, and overall comfort. We sincerely apologise for the inconvenience caused by the bathroom water leakage in Room 5206. We have noted your feedback regarding the damaged silicone seal and water seeping towards the sink area, and our Engineering team will be informed to inspect and rectify the matter accordingly. We also appreciate your feedback regarding the towel-changing SOP. We will review the communication and ensure that the guidelines are clearer and more convenient for our guests. Thank you once again for your kind support and for highlighting both the positives and areas where we can improve. We truly appreciate your feedback and look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for another excellent stay. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Joel J. T. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive impressions of your stay. We are delighted to know you had a comfortable and enjoyable time with us. We look forward to welcoming you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr. Mohamed v. L., Warm greetings from Mövenpick Hotel & Convention Centre KLIA. Thank you for sharing your detailed feedback with us. As a valued Accor Live Limitless Platinum member, please accept our sincere apologies that your recent experience did not reflect the level of recognition and service we are committed to providing to our loyal members. We would like to assure you that our ALL members, particularly our Platinum members, remain a priority for our hotel, and it is certainly never our intention to make any guest feel otherwise. In this particular situation, we acknowledge that our team inadvertently fell short of our usual standards, and we sincerely regret the impression this created. Our Loyalty Desk is available at the main lobby to assist and recognise our valued members. During your arrival, however, our team member was attending to another guest, and we regret that this resulted in the expected dedicated attention not being provided to you at that moment. We also sincerely apologise for the payment error and any inconvenience this caused. We are equally concerned to learn about the leakage and unusual smell in your room. This is certainly not the experience we want our guests to encounter, and your feedback has been shared with the relevant teams for immediate follow-up and corrective action. Regarding drinking water, we would like to clarify that the tap water at our hotel is not advised for direct consumption, in accordance with the relevant local authority guidance. Therefore, complimentary bottled mineral water is provided in our guest rooms for drinking purposes. We understand that practices may differ among hotels in Kuala Lumpur, but our approach is based on the applicable guidance for our property. As a sincere gesture of goodwill and in the hope of regaining your confidence in us, I would be delighted to extend to you a complimentary upgrade to one of our spacious Executive King Plus rooms, inclusive of Executive Lounge access, complimentary early check-in and late check-out, subject to availability. We hope this gesture will provide us with the opportunity to personally demonstrate the improvements we are committed to making and deliver the level of experience you should have received from the outset. Most importantly, we regret that these isolated shortcomings led you to feel that your loyalty was not valued. That is not reflective of our philosophy towards ALL members, and we will use your feedback as an opportunity to further strengthen our team's training, communication and service delivery. We sincerely appreciate your loyalty to Accor and hope you will allow us another opportunity to demonstrate the genuine hospitality and member recognition that you should have received during this stay. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

DeaMr Charles , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to provide us with your valuable feedback. We are truly delighted to hear that you enjoyed your stay experience from arrival until departure. Your kind recognition towards our service rendition and hospitality is deeply appreciated and serves as encouragement for our team members to continue delivering memorable guest experiences. It was our pleasure to host you and we hope to welcome you back again very soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr S. A. S. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! We appreciate your kind feedback regarding your recent stay. Knowing that you had a satisfying experience truly means a lot to our team. We look forward to your return visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your room decent and that your overall experience was satisfactory. We also appreciate you highlighting your preference for our suites, particularly the bathtub, and we are delighted that this is an aspect of your previous experience that you enjoyed. At the same time, we sincerely regret the concern regarding the air-conditioning blower and filter. Your feedback is important to us, and we will share this with our Engineering and Housekeeping teams for immediate attention and follow-up, as proper maintenance and cleanliness of our room facilities are essential to guest comfort. Thank you once again for your honest feedback. We truly appreciate your continued preference for our suites and hope to have the pleasure of welcoming you back to Mövenpick KLIA for a more comfortable and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the comfort of your room, particularly the separate bath, toilet and shower facilities. We are also pleased that you found our location convenient for your travel needs. We appreciate your comment regarding the need for transportation to reach the nearest shops. As an airport hotel, we understand that access to nearby shopping areas is an important consideration for our guests, and your feedback is valuable as we continue to look for ways to make the overall stay experience more convenient. It was our pleasure to have you as our guest, and we sincerely hope to welcome you back to Mövenpick KLIA for another comfortable and enjoyable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to share your wonderful feedback with us and for choosing to stay at Mövenpick Hotel & Convention Centre KLIA. We are especially delighted to hear that you had a welcoming and comfortable stay, particularly after having some reservations about staying at an airport hotel based on your previous experiences. Knowing that we were able to pleasantly surprise you and provide a positive experience truly means a great deal to us. Your kind words are a wonderful encouragement to our team, who continuously strive to provide genuine hospitality and ensure every guest feels comfortable and well cared for throughout their stay. Thank you once again for your trust and support. We look forward to welcoming you back again and creating another enjoyable and memorable stay for you. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for your kind review and for choosing to stay with us. We are pleased to learn that your overall stay experience was comfortable, enjoyable, and satisfying. Your compliments towards our team members and service standards are truly appreciated and will certainly be shared with the entire team as encouragement for their continuous efforts. We look forward to welcoming you back again for another pleasant and memorable experience in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your wonderful experience with us. We are delighted to know that your stay was enjoyable and that our team managed to provide warm hospitality and attentive service throughout your visit. It is always encouraging to receive such positive feedback from our valued guests as it inspires us to continue delivering memorable experiences consistently. We sincerely appreciate your support and eagerly await the opportunity to welcome you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to share your wonderful review and for choosing to stay with us. We are delighted to know that you had a really wonderful stay and that our team members were accommodating and provided you with excellent customer service. Your kind compliments are truly appreciated and will certainly be shared with the entire team as encouragement and recognition of their continuous efforts to create memorable experiences for our guests. We are grateful for your support and look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for another pleasant and memorable stay in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent feedback regarding your recent stay experience. We are extremely pleased to hear that your overall visit was smooth, comfortable, and enjoyable. Your kind comments towards our hospitality and guest services mean a lot to us and serve as great motivation for the team to continue striving for service excellence. We truly appreciate your support and look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had an enjoyable and memorable experience throughout your visit. It is very rewarding to hear that our hospitality, facilities, and overall service delivery met your expectations. Your kind recognition motivates our team to continuously provide exceptional experiences to all our valued guests. Thank you once again for your generous support and we sincerely look forward to welcoming you back again soon for another remarkable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback with us. We are truly delighted to know that our team was able to assist your elderly father throughout his journey and provide the care and reassurance needed to make his travel experience safe and stress-free. It is especially heartening to know that our team kept you informed at every step, particularly given your father’s hearing impairment and language barrier. Ensuring our guests feel safe, cared for, and well supported is at the heart of our hospitality, and your kind words are a great encouragement to our team. Thank you once again for your trust and generous feedback. We sincerely look forward to welcoming you and your family back to Mövenpick Hotel & Convention Centre KLIA on your next visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your experience with us. We are delighted to know that our convenient location was helpful during your hectic transfer from Qatar to Brunei. We truly understand how stressful unexpected flight delays can be, especially when you have only a short window before your onward journey. We are pleased that our team was able to accommodate your situation and extend your check-out time, allowing you a little more time to rest and refresh before continuing your journey. Your kind words mean a great deal to our team, and we are especially pleased that our flexibility and understanding helped make a challenging travel situation a little easier. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We wish you safe and pleasant travels ahead and hope to welcome you again on your next journey through KLIA. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Mohamad Z. A. F. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback regarding your recent stay with us. We are delighted to know that you found everything else to your satisfaction and enjoyed your overall experience. We sincerely apologize for the inconvenience caused by the air-conditioning, particularly as the room did not feel sufficiently cool despite being set at 15°C. We understand how important a comfortable room temperature is for a restful stay. Please be assured that we have taken note of your feedback and will share it with our Engineering team for further checking and improvement. Thank you once again for your valuable feedback and support. We sincerely look forward to welcoming you back and providing you with a more comfortable experience on your next visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing such a wonderful and detailed review of your recent stay with us. We are absolutely delighted to know that you and your family had such a memorable experience. We are especially pleased that our Front Office team was able to assist with your request for a connecting room and find a suitable solution for your family, despite the initial availability challenge. Your kind recognition of their efficiency and willingness to go the extra mile is truly appreciated. It is also fantastic to hear that you enjoyed our breakfast selection and signature dishes, as well as our spacious swimming pool. We are particularly happy that your children enjoyed our Chocolate Hour, which is one of the experiences we love sharing with our younger guests and families. Your wonderful feedback and five-star recommendation mean a great deal to the entire team. We will certainly share your kind words with our colleagues as encouragement to continue creating warm, memorable, and family-friendly experiences for our guests. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We look forward to welcoming you and your family back for another fantastic stay very soon! Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA