Mövenpick Muenchen Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 1,287 reviews

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Ludwigstrasse 43, 85399 HALLBERGMOOS, Germany

Description

Hotel extras

  • Show kitchen with regional, Swiss and international specialties and bar

  • Quiet setting near the airport

  • Sun terrace and Bavarian beer garden

  • 10 spacious meeting rooms, some with direct access to the terrace

  • 165 guest rooms, renovated in 2020

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Twin

Photo out of - Classic Twin

Our comfortable Classic rooms with two twin beds (each 140 cm x 200 cm) offer enough space for up to three people to relax. Amenities include free WIFI, bathtub, LCD TV, air conditioning, desk, minibar and safe.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Twin bed(s)
See availabilities

Make yourself at home in our 27 m² Superior rooms with a king-size bed (180 x 200 cm) and recharge your batteries for the day. Amenities include free WIFI, shower, LCD TV, air conditioning, desk, minibar and safe.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Make yourself at home in our 27 m² Superior rooms with two twin beds (each 140 x 200 cm) and recharge your batteries for the day. Amenities include free WIFI, shower, LCD TV, air conditioning, desk, minibar and safe.

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

A new design with warm colors awaits you in our 32 m² Premium King Rooms (180 cm x 200 cm). These rooms also offer a balcony and are equipped with free WIFI, LCD TV and a minibar.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The Sleep rooms are located on the top floor and offer additional comforts such as a Youbed with a mattress that can be individually adjusted, a sleep mask, lavender bags, earplugs, chocolate, tea and black-out stickers.

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our Family Connecting room consists of two double rooms connected by a connecting door. They are equipped with two king-size beds (each 180 cm x 200 cm), WIFI, air conditioning and a coffee/tea maker.

Max. number of persons
4
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Free local calls
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mövenpick Muenchen Airport

Ludwigstrasse 43
85399 HALLBERGMOOS
Germany

GPS:48.33159, 11.742494

Telephone
Fax +49 811 888444

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 165 rooms
  • One room for people with reduced mobility
  • 10 connecting rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

11 Meeting rooms

Sports and leisure

Jogging track

  • Nearby

Bike rack facilities

  • On site

Jogging track

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Public
  • 210 parking spaces
  • Parking opened 24/7

  • Parking pricing: 20.00 € 20 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 22 kVA

Vehicles

  • Bus parking

Security

  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

MOVENPICK RESTAURANT

Photo out of - MOVENPICK RESTAURANT

Our Movenpick restaurant with open show kitchen and light-flooded conservatory offers regional, Swiss and international specialties. From May to September you can also enjoy meals on the summer terrace in our beer garden.

Cooking style
International
Chef name
Frank Kuehn
Capacity
120
Accessibility
Accessible service
Ludwigstrasse 43, 85399 Hallbergmoos, Germany
Telephone +49 811 888516
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Vegetarian menu

Our Movenpick restaurant with open show kitchen and light-flooded conservatory offers regional, Swiss and international specialties. From May to September you can also enjoy meals on the summer terrace in our beer garden.

Enjoy Bavarian and American bites until midnight. Keep up to date with sports and news on our large screen. Our selection of exclusive wines, a variety of fantastic cocktails, and cold beers from regional breweries round out our offerings.

Start your day with a healthy and delicious breakfast from the menu or enjoy our generous breakfast buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,287 reviews

Customer review rating 5.0/5

Tim D. Couples - Confirmed reviews ALL

Dear Mr D., thank you for your visit and thank you for your positive feedback which I shared with my team. Above all I am pleased that you were satisfied with all our services. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Nicola B. Business - Confirmed reviews ALL

Dear Ms B., thank you for your visit and thank you for your positive feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconveniences you may have had. Nevertheless it would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Jeffery A. Business - Confirmed reviews ALL

Dear Mr. A., thank you for your visit and thank you for your positive feedback which I shared with my team. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Ross T. Business - Confirmed reviews ALL

Dear Ms. T., thank you for your visit and thank you for your positive and constructive feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconveniences you may have had. I assure you that I will discuss your suggestions with my team. It would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Shachar T. Families - Confirmed reviews ALL

Dear Guests, thank you for your visit and thank you for your positive feedback which I shared with my team. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Dear Mr D., thank you for your visit and thank you for your positive feedback which I shared with my team. Above all I am pleased that you were satisfied with all our services. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Nicola B. Business - Confirmed reviews ALL

Arrival was lovely. Check in was smooth. Information was readily available and understandable. The room was ace, really spacious and well thought out. Bed was comfy and everything was really clean. However the room was very dark, all of the lights were on and I still struggled to see. Aircon didn't go cold enough and the fan was noisy so I didn't sleep. Sauna was lovely, a wonderful chance to wind down. Breakfast - didn't cater for vegans, so 2 hashbrowns from the hot food and a tiny bowl of cereal - not worth the money for me. Check out, efficient, however the information was unclear and I couldn't find the shuttle pick up and as a result missed my connection. A signpost outside wouldn't hurt, or perhaps a slightly more helpful check out.

Dear Ms B., thank you for your visit and thank you for your positive feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconveniences you may have had. Nevertheless it would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Jeffery A. Business - Confirmed reviews ALL

2 nights, business at airport so very convenient. Comfortable hotel, no issues

Dear Mr. A., thank you for your visit and thank you for your positive feedback which I shared with my team. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Ross T. Business - Confirmed reviews ALL

Well located. Warm welcoming hotel. Very nice staff. Hotel needs a renovation. Food could be improved. Understaffed in the restaurant for both dinner and breakfast. Staff there are very warm and the nicest people however they are over whelmed by the numbers of guests and are not able to give great service. Breakfast selection is lacking and the heat lamps do not provide enough heat to keep the food hot. Cold scrambled eggs are not good. The coffee machine is useless and the coffee used is terrible. Buy a good Italian espresso. Why have a machine in the lobby that is not working in the am at the busiest time instead of making a guest go to the breakfast buffet and wait in line for a espresso in the am. The buffet is not worth €80.00 for two people. Improve the food. Have an attendant there to keep the buffet looking great and refilled as the one person you have there is running trying to keep up with all the guests. Ridiculous. A four star hotel? Not at all. The schnitzle at dinner was excellent. Get rid of the premade spatzle and make it fresh. The product your buying was not cooked enough either and no butter or fresh chopped parsley. Again this speaks to the difference between a 4 star and 3 star hotel. Fresh would show that not everything is out of a package like the breakfast buffet. The premade pancakes and rusti suck. No other words for that. Awful. The scrambled eggs should be kept fresh and plentiful. Guests should not have to stand there for 10 minutes waiting for eggs at breakfast.also, season the eggs. A little salt and pepper go a long way. A small amount of creme fraiche or sour cream would do well to assist keeping the eggs nice and soft without turning color and looking old. Great bacon ham and cold cuts. Weisswurst was great. The rooms look tired and need renovation. We had a courtyard room with a window that opens directly to the courtyard. No screen on the window for preventing insects and not safe as someone could just climb through the window into the room in the middle of the night when the window is open. Room was spacious, bed comfortable and duvet cover comfortable as there are no sheets on the bed. A little surprised not to have sheets on the bed. The soap for the shower could be improved. The scent is not good. When a guest is parking it should be clearly explained to retain the parking ticket to leave the lot. We were told to throw it away we did not need it. When I attempted to pay at the gate the machine would not take my card. Business Travellers dont have time for that nonsense when they are leaving and trying to get to the airport. Check was great and the lady on the front desk was awesome. Very warm, helpful and because of her I would come back and stay again. Hotel is nice but looks rundown.

Dear Ms. T., thank you for your visit and thank you for your positive and constructive feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconveniences you may have had. I assure you that I will discuss your suggestions with my team. It would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.0/5

Shachar T. Families - Confirmed reviews ALL

we had to change room because of bed smell. other than that, good experience

Dear Guests, thank you for your visit and thank you for your positive feedback which I shared with my team. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 1.0/5

Michael M. Business - Confirmed reviews ALL

Hotel needs a renovation, it has been a while since I last stayed there and there are many other better options in the area at a better price. Not being able to eat in the bar area is no good. When you go alone, you do not want to sit in the restaurant alone. The staff we not accommodating.

Dear Mr. M., thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the disappointing experience you had during your stay. What you describe does not reflect the level of service that we expect from our hotel. We are particularly sorry about the unfriendly bar employee. Your comments regarding our team have been taken seriously. We will review these matters internally and use your feedback to reinforce our service standards and staff training. Nevertheless it would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 5.0/5

Maria L. Friends - Confirmed reviews ALL

Excellent service

Dear Ms. L., thank you for your visit and thank you for your positive feedback which I shared with my team. Above all I am pleased that you were satisfied with all our services. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Customer review rating 4.5/5

Franci K. Couples - Confirmed reviews ALL

Nice rooms, transport to airport and back

Dear Franci, We appreciate your feedback and are already looking forward to welcoming you again. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Ashleigh B. Friends - Confirmed reviews ALL

Hello - the staff were lovely and accommodating. Just wanted to flag that there was a significant amount of someone's hair in the bathroom - including the bathtub, on the shower tile walls and around the bathroom floor. It made me question whether it had been cleaned before I stayed - was only one night and we arrived late so just dealt with it but wanted to share. Thanks.

Dear Ashleigh, Thank you for taking the time to share your feedback with us. We are very pleased to hear that our staff were lovely and accommodating during your stay. However, I am very sorry to hear about the condition of the bathroom. This is certainly not the standard of cleanliness we aim to provide. Please accept our sincere apologies for this oversight. We greatly appreciate you bringing this to our attention. We will share your feedback with our housekeeping team and ensure that the matter is addressed so that this does not happen again. Thank you again for letting us know, and we hope to have the opportunity to welcome you back and provide you with the experience you deserve. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 4.5/5

Frederick B. Couples - Confirmed reviews ALL

Nice hotel near airport. Good sized room with refrigerator and kettle. Fabulous breakfast!

Dear Frederick, We are happy to note that you enjoyed your stay and would welcome the opportunity to be your host again. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 4.5/5

Gerry Q. Business - Confirmed reviews ALL

Easy to get to from airport. Staff on arrival were efficient and courteous. Rooms were clean and confortable. Good breakfast options and checkout was quick and efficient.

Dear Gerry, Thank you for sharing your kind feedback with us and other travelers. We are happy to note that you enjoyed your stay and are already looking forward to welcoming you again. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Charles P. Solo - Confirmed reviews ALL

I needed 2 nights in Munich for an emergency, and stayed on points. The hotel is an old property, and the room design shows its age. Multiple carpets in one room, pea green paint, an inexplicable breakfast nook that you must step up into, and am overall lack of sufficient lighting. That said, the highlights were the staff, who were extremely friendly and helpful, and the food, which was good for dinner and great for breakfast.

Dear Charles, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that our team made a positive impression and that you found our staff extremely friendly and helpful. It is also wonderful to know that you enjoyed your meals, particularly breakfast. We appreciate your honest comments regarding the age and design of the property. We understand that certain aspects of the room furnishings, layout, and lighting may not meet the expectations of every guest, and we are grateful for your feedback. Comments such as yours are valuable as we continuously look for ways to improve the guest experience. We are glad that, despite the circumstances of your visit, you had a pleasant experience with our team and our culinary offering. We hope to have the opportunity to welcome you back to Munich under better circumstances. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Axel S. Families - Confirmed reviews ALL

Ok, but for dinner (Käsespätzle were very "fad" and there was no salt on the table...)

Dear Axel, Thank you for staying with us and for sharing your feedback. We forwarded your feedback to our chef to make a follow up with the team. Nevertheless we hope we can welcome you again and wish you all the best in the meantime. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Terje J. Families - Confirmed reviews ALL

Stayed here several times. While the room is familiar, this time it felt a bit less satisfying. Facing the airport resulted in quite some noise, but windows can't be kept open anyway since huge bees (?) decide to visit quickly. Breakfast had less variety than before.

Dear Terje, I appreciate your detailed feedback and make a follow up with the team. Nevertheless I hope you had a safe journey and would welcome the opportunity to be your host again. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 5.0/5

Jennifer O. Business - Confirmed reviews ALL

I love your hotel; rooms are very clean and large compared to other hotels. The food is just excellent. I recommend highly.

Dear Jennifer, I appreciate your great feedback and are already looking forward to welcoming you again soon. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 0.5/5

Cansu I. Families - Confirmed reviews ALL

Unfortunately, our experience at breakfast this morning was extremely disappointing. I came downstairs with my baby for breakfast and noticed that almost all of the tables by the windows were still covered with dirty plates and dishes left by previous guests. I politely asked the waitress, whose name I believe was Marien, if she could please clear and clean one of the tables by the window, as I wanted to sit there with my baby. Instead of helping, she dismissively told me, “You can sit over there by the wall,” in a very unpleasant tone. I explained that I preferred to sit by the window, where there were empty tables that simply needed to be cleared. Her attitude became even more unfriendly. When I then asked for a high chair for my baby, she merely pointed at it and said, “You can take one from there.” This was particularly disappointing given that I was alone with a small child. I eventually walked away, frustrated, and headed back toward my room. Only then did she call after me asking if I wanted her to bring me the chair. By that point, the way I had been treated had already left a very bad impression. What made the experience even worse was that after I returned to my table, I noticed the staff looking in my direction and talking among themselves. Whether or not they were discussing me, it certainly made me feel uncomfortable and unwelcome. A hotel’s breakfast service is one of the simplest opportunities to make guests feel welcome, and unfortunately this was the complete opposite. The hotel itself feels rather dated, but what was most disappointing was the lack of basic courtesy and professionalism from the staff. I sincerely hope management takes this kind of feedback seriously. Guests should be treated with the same level of courtesy and respect regardless of their nationality. Professionalism and hospitality should be the standard for everyone.

Dear Guest, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about your disappointing experience during breakfast. What you describe is certainly not the level of hospitality and service we expect from our team. In particular, I regret that you were left to clear a table yourself and that you did not receive the assistance you reasonably expected while travelling with your baby. Our guests should feel welcomed, respected, and cared for, and we clearly fell short of that standard on this occasion. I am also very sorry about the way your request for a high chair was handled. Even if the chair was readily available, simply pointing it out to a guest who is alone with a small child is not the attentive and courteous service we aim to provide. We should have offered to bring it to you without hesitation. Your comments regarding the tables that had not been cleared and your impression that staff were looking in your direction and speaking among themselves are equally concerning. Regardless of what was being discussed, we understand how uncomfortable and unwelcome this situation must have made you feel. Please be assured that we take your comments seriously. I will discuss this incident with our breakfast team and reinforce our expectations regarding attentiveness, respectful communication, cleanliness, and, above all, genuine hospitality towards every guest. We do not accept nationality or background as a basis for different treatment, and every guest deserves the same courtesy and respect. I also appreciate your broader comment about the condition of the hotel. While some aspects of the property may reflect its age, this should never be an excuse for shortcomings in service. Once again, please accept my sincere apologies for the experience you had. Thank you for bringing this to our attention and giving us the opportunity to address it. We hope that, despite this disappointing experience, you will consider giving us another opportunity to demonstrate the standard of hospitality we strive to provide. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.0/5

Georges S. Business - Confirmed reviews ALL

Location of the hotel is remote , if you add the taxi cost to go from and to airport , you better of staying at the airport hotel. Staff very corporate and too much German speaker

Dear Mr. S., Thank you for taking the time to share your feedback with us. We are sorry to hear that the location and transportation options did not meet your expectations. As our hotel is located outside the city centre, we understand that the additional taxi costs to and from the airport can be an important consideration. We regret that this affected your overall experience. We are also sorry that you perceived our service as too corporate. Our team aims to provide a professional and welcoming experience to all our guests, regardless of their language or background. We will certainly take your comments into consideration as we continue to improve the guest experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay. Kind regards, Ulrich Zimmermann General Manager

Customer review rating 3.0/5

Sheryl C. Families - Confirmed reviews ALL

Pleasant and helpful staff, but place is very dull , no gym on site, eggs on order is very bad .. wierd oil or preparation method,, seems like the egg is split

Dear Guests, thank you for your visit and thank you for your feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconveniences you may have had. Nevertheless it would be a pleasure to welcoming you again to be your host to convince you regarding our services. Best regards Ulrich Zimmermann General Manager

Customer review rating 3.5/5

Faez A. Families - Confirmed reviews ALL

If am coming to the munic Iam not staying in movbeic hotel

Dear Guest, thank you for your visit and thank you for your feedback which I shared with my team. Unfortunately you were not as satisfied as you expect. Please apologize for any inconvenience you may have had. As you can read in the most of our guest comments our hotel is very popular by our guests. I am very sorry that you have such a negative feeling. Nevertheless it would be a pleasure to welcoming you again to be your host to convince you about our good services. Best regards Ulrich Zimmermann General Manager

Customer review rating 5.0/5

Liane K. Families - Confirmed reviews ALL

Nicely appointed, helpful staff, clean rooms, on site restaurant has good selections, quick and friendly service.

Dear Mrs. K., thank you for your visit and thank you for your positive feedback which I shared with my team. Above all I am pleased that you were satisfied with all our services. It would be a pleasure to welcoming you again to be your host. Best regards Ulrich Zimmermann General Manager

Other web-users rate our hotel

  • 796 reviews 8.4/10 Location
  • 1,008 reviews 7.4/10 Room
  • 950 reviews 8.4/10 Service
  • 9 reviews 9.3/10 WiFi
  • 491 reviews 8.7/10 Breakfast
  • 491 reviews 6.6/10 Cleanliness
  • 173 reviews 6/10 Vibe
  • 121 reviews 6/10 Amenities

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