Novotel Munich Airport

Customer review rating (ALL Rating) 4.6/5 3,527 reviews

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Novotel Munich Airport - Image 1
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Nordallee 29, 85356 MUNICH, Germany

Description

Hotel extras

  • Comfortable executive room with desk, Nespresso machine, and mini-bar

  • Modern hotel directly at Munich Airport with good public transport links

  • Excellent soundproofing makes sure you will have a restful sleep near the airport.

  • 12 modern, versatile meeting rooms for up to 120 people

  • Overnight stay for up to 2 children under 16 in their parents' room free of charge

Our accommodation(s)

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Hotel location

Novotel Munich Airport

Nordallee 29
85356 MUNICH
Germany

GPS:48.354752, 11.758225

Telephone
Fax +49 89 970513100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE FLAVE OF MUNICH

FLAVE of Munich promises light, rich colour accents, comfortable seating areas and international specialties, freshly prepared in our open kitchen. A place where you can recharge, but also enjoy meeting colleagues and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,527 reviews

TripAdvisor Rating  4.0/5  2,584 reviews

Customer review rating 3.5/5

Irene R. Couples - Confirmed reviews ALL

It was ok. Good bed. Shower alternated hot and cold--so not good.

Dear Ms. R., thank you very much for taking the time to share your feedback about your stay with us. We are delighted that you found our bed comfortable and that your room was clean overall. At the same time, we are very sorry that the water temperature in the shower was not consistent and that your walk from the S8 train connection to the hotel was challenging for you. Please be assured that we have forwarded your comments to our technical and service teams to improve the shower experience for our guests. We also thank you for your feedback regarding check-in, Wi-Fi, and team service. Every piece of constructive feedback helps us to optimize our service so that future stays are even more enjoyable. We would be pleased to welcome you back to our hotel and provide you with a fully comfortable experience. Kind regards, Your Novotel Munich Airport Team

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

we had a large room, which is alwasys great we enjoyed a good breakfast in the morning

Dear Mr. M., thank you very much for taking the time to review your stay with us. We are very pleased to read that you enjoyed the spacious comfort of your room and the breakfast. We are also glad that the booking through the Accor ALL app was reliable and uncomplicated for you, and that you were satisfied overall with our team, cleanliness, and check-in. At the same time, we take your comments regarding check-out and the value for money seriously, in order to make the experience even more enjoyable for future guests. Thank you also for your loyalty as an ALL Classic member and for your willingness to recommend our hotel and the rewards program. We would be delighted to welcome you again on a future stay and provide you with another thoroughly enjoyable experience. With kind regards, Your Novotel Munich Airport Team

Customer review rating 3.5/5

Ching F. C. Business - Confirmed reviews ALL

The process to check is quick and easy. You can either take the S1 or bus to go to this hotel from MUC. This hotel is very close to the security office for registration.

Dear Mr. C., thank you very much for reviewing your stay at the Novotel Munich Airport and for sharing your experiences with us in such detail. We are pleased that you have rated us 70/100 overall and recommend our hotel as a "Good location for aircraft inspection" – it seems you particularly appreciated our proximity to the security office as well as the good accessibility via S1 and bus. We also thank you for booking your trip through the Accor ALL App and for placing your trust in us as an ALL Classic member. We are glad that you rated many aspects of your stay solidly, including: - Cleanliness (90/100) - Wi-Fi, breakfast, team, value for money, check-in, accommodation, and check-out (each 70–80/100) Your feedback on the WLAN transmission speed is particularly valuable to us. We are continuously working to further optimize the internet quality for our international business travelers, and your input helps us set the right priorities. Even though you did not experience any issues during your stay, we would be very pleased to impress you even more during your next visit – especially in the areas of breakfast, team service, and overall experience. Thank you again for your time and candid feedback. We hope to welcome you back soon when you are next on business at Munich Airport. Best regards, Your Novotel Munich Airport Team

Customer review rating 5.0/5

Joe H. Business - Confirmed reviews ALL

Very nice hotel. Staff was very friendly.

Dear Mr. H., thank you very much for your wonderful review of your stay at Novotel Munich Airport. We are very pleased that you had an entirely positive experience and rated us with the highest score. It is especially gratifying to hear that you liked the hotel's location and found our team to be very friendly. We are delighted that you felt comfortable with us and that the accommodation, Wi-Fi, cleanliness, and value for money met your expectations. That you would recommend us without reservation is a valuable recognition for us and motivates our entire team to continue providing the highest quality and service. We would be pleased to welcome you back to the Munich Airport on your next stay and provide you once again with a comfortable and enjoyable experience. With kind regards, Your Novotel München Airport Team

Customer review rating 1.0/5

Ian M. Solo - Confirmed reviews ALL

I stayed overnight for one night on 8/9 November. After breakfast on checkout day, 9th November, I asked if a later checkout was available from the usual 12.00pm checkout time. As an Accor member, I was granted a complimentary later checkout until 2.00pm which, as my flight was late that evening, I was happy to accept. Before checking out later on, I needed to spend some time out of the hotel before returning to have a shower and then checkout at 2pm. Leaving the hotel at 11am, I checked with the reception staff that the cleaners would be aware that I had a later checkout as my personal belongings were still in the room and I wanted to make sure they would be safe. I was assured the cleaners would be aware of the later checkout and not to worry. I returned to the hotel around 12.30pm, went up to my room and, opening the door, I immediately knew the cleaners had been into the room as the net curtains had been closed, the bed made and room cleaned and all of my belongings I'd left behind, located in three different places in the room, had been removed. Wanting to know where my belongings were, I panicked and immediately went down to the reception to let them know what had happened, speaking to the same two reception staff I'd wanted reassurance from earlier. They were both surprised and called the housekeeping manager who set about locating my belongings. Around fifteen minutes later a bag was passed to me with my possessions in and, relieved, I went back to my room. Getting back into my room I realised not all of my possessions had been returned to me so, panicking again, I went back to the reception and explained that I was still missing some items. The housekeeping manager was still there and she went back upstairs to speak to the cleaners. She came back minutes later to assure me that nothing else had been found in my room, I assured her there was and that, as they hadn't been returned to me, I had to assume they had been put in with the rubbish. The housekeeping manager assured me there was nothing that would have been thrown out but I told her that, with respect, the cleaners would not know what they were searching for and that I wanted to look in the rubbish myself. I was taken upstairs to the cleaners trolley and the rubbish bag was ripped opened for me. Immediately I came across a number of my possessions sitting in the rubbish bag. With hotel staff standing around me as I looked through the rubbish bag, I can only describe the experience of having to look through a bag containing other guests rubbish as both degrading and humiliating. I wasn't offered any help to look through the rubbish and, to this day, I still have no idea if I got all of my possessions back as I did not want to look through the rubbish bag for any longer than I had to, with staff watching over me. I found the whole experience extremely disturbing, intrusive and very upsetting, that cleaners would go through my belongings and decide what items they would simply throw out in the rubbish and what items would be saved. Quite how they came to decide which survived and which wouldn't, is beyond me. The reception staff and housekeeping manager tried to assure me that the cleaners must have thought I'd forgotten to take the items with me on checkout but I found that hard to believe with the amount of belongings I'd left in the room, some in the bathroom and others in two different locations in the room itself. I understand hotel guests can forget an item or two but not a whole range of items and in several places in the room as well. To me it was quite obvious that the room was still occupied and the cleaners, without checking with reception first, for whatever reason, simply took it on themselves to remove my belongings regardless. I have stayed in this hotel before but would definitely think twice about staying here again, especially with a late checkout. If it hadn't been for the fact the hotel itself is good, the staff friendly, the room comfortable and the breakfast good, I would most definitely have given this stay a score of 1. Future guests, you've been warned!

Dear Mr. M., First of all, please allow us to sincerely apologize for the extremely distressing experience you encountered during your recent stay with us. We are deeply sorry that your belongings were handled in a way that caused you panic, humiliation, and anxiety, and we fully understand the frustration and upset this incident has caused. Your detailed account highlights a serious lapse in our internal procedures regarding late check-outs and room cleaning. We acknowledge that the reception team should have ensured that housekeeping was fully aware of your late check-out, and that appropriate measures—such as “Do Not Disturb” signage or clear communication with cleaning staff—should have been taken to prevent any interference with your belongings. It is also unacceptable that you had to search through items in the rubbish bag yourself while staff observed, and we are truly sorry for the intrusive and degrading nature of this experience. We want to assure you that your feedback has been taken very seriously. We are reviewing our processes with both reception and housekeeping to ensure that this never happens again. Our goal is to safeguard the privacy and possessions of every guest, particularly those with late check-outs, and to provide clear guidance and training to our team to prevent misunderstandings like the one you experienced. While we are glad to hear that you found the hotel, breakfast, and room to your liking, we deeply regret that this incident overshadowed your overall experience. Please be assured that we value your loyalty as an Accor ALL member, and we are committed to making things right. We would very much like to take the opportunity to discuss this matter further with you and find a way to restore your trust in the Novotel Munich Airport. We have already sent you a personal email. Once again, we would like to sincerely apologize for this unacceptable situation and the inconvenience it has caused. With our deepest regrets, Your Novotel Munich Airport Team

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Other web-users rate our hotel

  • 2,585 reviews 8.7/10 Location
  • 2,971 reviews 8.2/10 Room
  • 2,318 reviews 8.2/10 Service
  • 49 reviews 7.2/10 WiFi
  • 1,164 reviews 8.3/10 Breakfast
  • 1,130 reviews 9.2/10 Cleanliness
  • 952 reviews 6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.