Dear Julie, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location, the cleanliness of your room, and the smooth check-out experience. However, we sincerely regret that several aspects of your stay did not meet your expectations. We understand your frustration regarding the parking fee, particularly given the short duration of your stay, and appreciate you sharing your perspective. We are equally sorry to hear about the issues with the shower temperature and room heating, as well as the lack of sufficient in-room amenities. Your comments have been shared with our maintenance and housekeeping teams for review. Furthermore, we sincerely apologize for the difficulties you experienced with our online check-in process and the unclear reception signage. We also regret that the service you received from our restaurant team did not reflect the warm and attentive hospitality we strive to provide. Please rest assured that your feedback will be addressed with the respective departments. Your comments are very valuable to us, as they help us identify areas where we need to improve. We truly hope you will give us another opportunity to provide you with a much more enjoyable experience in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Matthew, Thank you very much for your fantastic feedback and for taking the time to share your experience with us. We are delighted to hear that you had such an enjoyable stay and that our team made you feel well taken care of. It is especially wonderful to know that you enjoyed the food at our bar and restaurant and that our waitress made a positive impression with her attentive and helpful service. We will be sure to share your kind words with the entire team, especially our restaurant colleagues. As a valued ALL Gold member, we truly appreciate your loyalty and trust in Novotel Munich Airport. We look forward to welcoming you back again soon! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr S., Thank you so much for your wonderful and detailed review of Novotel Munich Airport. We are delighted to hear that you and your family had such an enjoyable stay and appreciated our convenient location, excellent transport connections, and clean, quiet and comfortable rooms. Your kind words about our service are especially appreciated. We will be very happy to pass on your special thanks to Mahela. It is wonderful to know that the warm and professional welcome at check-in made such a positive first impression. Thank you also for sharing your observations regarding the local bus service during peak travel times. While public transport is outside our direct control, we appreciate your practical advice for fellow travellers and understand how important reliable connections are when catching a flight. We have also taken note of your feedback regarding the check-out experience and will share it with the relevant team. Your recommendation means a great deal to us. We look forward to welcoming you and your family back to Novotel Munich Airport on your next visit! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms G., Thank you very much for your outstanding review and for sharing such detailed feedback about your stay at Novotel Munich Airport. We are delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, excellent breakfast and, above all, the friendly service provided by our team. It is especially rewarding to know that our colleague on the phone made such a positive first impression and that our team was happy to assist you in finding your room. We will also gladly share your special recognition of the evening waitress from 29 October with her and the entire team. Your appreciation will mean a great deal to her, especially knowing how busy the bar was that evening. Thank you again for your perfect scores and kind recommendation. We look forward to welcoming you back on your next visit to Munich! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear James, Thank you very much for your excellent review! We are delighted to hear that you enjoyed your stay at Novotel Munich Airport and found our location convenient for your journey home. It is wonderful to know that you appreciated the spaciousness and cleanliness of your room and that you were happy with your overall experience. Your kind words and willingness to stay with us again are a great compliment to our team. Thank you for choosing Novotel Munich Airport and for your recommendation. We look forward to welcoming you back on your next visit to Munich and providing you with another comfortable and pleasant stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr R., Thank you so much for your wonderful and detailed feedback! We are delighted to hear that our team made such a positive difference to your family’s stay, especially when travelling with twins and a larger group. We understand how important it is to feel supported in these situations, and we are glad our team could assist with the additional baby cot, arrange food delivery for your wife, organize taxis and provide helpful recommendations. Your special mention of our front desk colleague, whose name you believe started with a “D,” is greatly appreciated. We will be happy to share your kind words with the team. We are truly sorry, however, to hear about the frustrating experience you had with public transport at the airport. Arriving at a hotel with a group of 13 after being directed the wrong way must have been stressful. Thank you for highlighting bus 635 as the route to our hotel. We appreciate you sharing this experience and hope your next journey to us will be much smoother. As an ALL Accor Classic member, thank you for your trust and loyalty. We look forward to welcoming you and your family back to Novotel Munich Airport for another excellent stay! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms C., Thank you for sharing your lovely feedback and for choosing Novotel Munich Airport for your stay. We are delighted to hear that you had a pleasant experience and especially appreciated the bathroom design, the warm and comfortable feel during the colder weather, and the open-concept clothes-hanging area. It is always rewarding to know that these thoughtful details contribute to our guests’ comfort. Thank you also for your positive ratings across the different aspects of your stay. We hope to have the pleasure of welcoming you and your partner back to Novotel Munich Airport for another enjoyable visit in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Helena, Thank you very much for your wonderful feedback! We are delighted that Novotel Munich Airport was the perfect stopover before your long journey to Australia and that you enjoyed the comfort and amenities of your room. It is especially pleasing to hear that everything went smoothly and that our team made a positive impression with their professionalism and friendliness. We are also grateful for your excellent ratings and your willingness to recommend us to others. As an ALL Classic member, we truly appreciate your loyalty. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back whenever your travels bring you to Munich again. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Selena, Thank you for sharing your feedback and for choosing Novotel Munich Airport for your stay. We are delighted to hear that you enjoyed our convenient location, found your bed exceptionally comfortable, and appreciated the smooth check-in and check-out experience. It is also wonderful to know that you found your room super clean. We appreciate your feedback regarding the service and value for money. We always strive to offer our guests a welcoming experience and the best possible value, and your comments help us identify areas where we can continue to improve. Thank you again for your review. We hope to have the pleasure of welcoming you back to Novotel Munich Airport for another comfortable and relaxing stay! Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S., Thank you for taking the time to share such detailed feedback about your stay at Novotel Munich Airport. We are pleased to hear that you found our hotel comfortable and conveniently located for your business trip, and that you particularly appreciated the excellent service from our bar, restaurant, and breakfast teams. We will gladly share your kind comments with our colleagues. At the same time, we sincerely apologise for the lengthy check-in process. We understand how frustrating this can be, especially when you are travelling for business. Thank you for highlighting the lack of an online check-in option as well. Your comments are valuable, and we will share them with the relevant team as we look for ways to make arrival smoother and more efficient. We also appreciate your feedback regarding the room window and understand the importance of fresh air and ventilation for a comfortable stay. Thank you again for your constructive comments and for recognising the friendliness and helpfulness of our team despite the inconvenience. We hope to have the opportunity to welcome you back and provide an even smoother experience next time. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. R., Thank you very much for your wonderful feedback and for your continued loyalty to Novotel Munich Airport. We are delighted to hear that you feel welcome during your stays with us and that you enjoy the recognition of your ALL Accor Platinum status. We appreciate your honest feedback regarding the evening lounge experience at other hotel brands. It is great to know that the dinner voucher during this stay made your experience complete. Your feedback is valuable to us as we continue looking for ways to make our guests’ stays even more rewarding. Thank you again for choosing us so regularly and for taking the time to share your experience. We look forward to welcoming you back on your next business trip! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. R., Thank you very much for your wonderful review and for sharing your experience with us! We are delighted to hear that you appreciated our convenient location, with easy bus connections to and from the airport terminals, as well as our spacious rooms and online check-in. It is also great to know that you found the booking process through the ALL Accor app easy and convenient. We truly appreciate your kind words about our team and are especially pleased that you would recommend us to others. Thank you for your continued trust as an ALL Silver member. We look forward to welcoming you back to Novotel Munich Airport on your next business trip and wish you safe and pleasant travels! Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Sabrina, Thank you for sharing your feedback with us. We are pleased that you appreciated our bread selection and the service provided by our team. However, we sincerely apologize that the cleanliness of your room did not meet your expectations. Finding hair on your bed linen, sofa, and bathroom wall is unacceptable, and we understand how disappointing this must have been, especially when travelling with your family. We also appreciate your comments regarding the freshness of some cold cuts, the breakfast selection, and the option to prepare your own muesli. Your feedback is valuable and will be shared with our housekeeping and breakfast teams to help us identify areas for improvement. We regret that your experience did not provide the value and comfort you expected, and we hope to have the opportunity to welcome you back for a much more enjoyable stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Pascal, Thank you very much for your excellent review and your kind feedback! We are delighted to hear that you had such a pleasant stay with us and appreciated the comfort of your room, the cleanliness of our hotel, the breakfast, and the friendliness of our team. We also appreciate your suggestion regarding a welcome cocktail. We understand that such a thoughtful gesture would be a lovely extra touch to make your stay even more special, and we will be happy to share your feedback with our team. It is wonderful to know that you would choose Novotel Munich Airport again for your next visit to Munich. We look forward to welcoming you back and providing you with another enjoyable stay! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. P., Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to hear that you enjoyed your stay at Novotel Munich Airport and found our hotel convenient and comfortable for your overnight stay before your flight. It is also lovely to know that you appreciated our food. Your excellent ratings mean a great deal to us and serve as a wonderful motivation for our entire team. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. T., Thank you for taking the time to share your feedback following your stay at Novotel Munich Airport. We are delighted to hear that you appreciated our friendly team, the cleanliness of our hotel, and our convenient location. We also appreciate your comments regarding transportation. We understand that getting around can sometimes be challenging, and your feedback is valuable in helping us better inform our guests about the available transport options. Thank you for your recommendation and for sharing your thoughts on our sustainability initiatives. We are continuously working to improve our guests’ experience and make our hotel more sustainable. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Cathy, Thank you so much for your fantastic review! We are delighted to hear that you had such a comfortable and pleasant stay at Novotel Munich Airport. It is wonderful to know that you enjoyed our extensive breakfast buffet, the variety of food choices, the cleanliness of our hotel, and the helpfulness of our team. We are especially pleased that you loved our sauna area and appreciated the convenient bus connection to the airport. Your excellent ratings across all areas mean a great deal to us and are a wonderful motivation for our entire team. Thank you for your enthusiastic recommendation. We look forward to welcoming you and your friends back to Novotel Munich Airport for another relaxing and enjoyable stay! Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. M., Thank you very much for your wonderful review and for choosing Novotel Munich Airport. We are delighted to hear that you enjoyed the comfort of your room, our convenient connection to the airport, and the variety of food and drinks offered in our restaurant. It is especially rewarding to hear your kind words about our team. We will be sure to share your compliments with Selena and Hamza, who will be very pleased to know that they helped make your stay so enjoyable. Thank you for your excellent rating and your recommendation. We truly appreciate your trust and look forward to welcoming you back to Novotel Munich Airport on your next business trip. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. M., Thank you very much for sharing your feedback and for recommending Novotel Munich Airport. We are delighted to hear that you appreciated our convenient location, the quick check-in and check-out process, and the comfort of our rooms. We are also pleased that the bathroom design provided the privacy you value. It is wonderful to know that our team, cleanliness, and Wi-Fi all met your expectations. We also appreciate your feedback regarding the value for money and our sustainability efforts. Your comments are important to us and help us identify opportunities to further improve our guests’ experience. Thank you for choosing our hotel. We look forward to welcoming you and your family back to Novotel Munich Airport on a future visit. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport