Dear Jeff, Thank you for taking the time to share your feedback following your stay at Novotel Munich Airport. We are pleased to hear that you appreciated the cleanliness of our hotel and the friendliness of our team. At the same time, we are sorry that the firmness of the bed affected your comfort and that our breakfast selection did not meet your expectations. We understand your suggestion regarding a simpler breakfast option, such as a cup of coffee or a small selection of items, without having to choose the full buffet. We also regret that the croissants were not presented in the condition you expected. Your comments are valuable to us and will be shared with our team as we continue working to improve our breakfast experience. Thank you again for your honest feedback. We hope to have the opportunity to welcome you and your family back and provide you with a more comfortable and enjoyable stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Gilles, Thank you for taking the time to share your feedback with us. We sincerely regret that your stay did not meet your expectations. We are sorry to hear about the issues you experienced in the bathroom, particularly the low water pressure and fluctuating shower temperature. We understand how frustrating this must have been and agree that a comfortable and reliable shower is an essential part of a pleasant hotel stay. We also appreciate your comments regarding the bathroom renovation, the carpets, cleanliness, and the consistency of our services, including the Wi-Fi. Your feedback is important to us, and we will share your observations with the relevant departments so that these areas can be reviewed and improved. Please accept our sincere apologies for the disappointment you experienced. We would appreciate the opportunity to welcome you back in the future and provide you with a much more satisfying stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. L., Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had a pleasant stay and appreciated our convenient location, the cleanliness of your room, and the friendliness of our team. At the same time, we are sorry that the window in your room could not be opened and that this affected your sleeping comfort. We understand how important a comfortable room and a good night's sleep are, especially when travelling for business. Thank you for bringing this to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back to Novotel Munich Airport for an even more enjoyable stay. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Rene, Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you appreciated our convenient location, quiet rooms, and smooth check-in process. It is wonderful to know that you enjoyed your stay with us. Thank you also for your valuable suggestion regarding payment at check-out and the possibility of adding restaurant charges to your room bill. We understand how convenient this would be, especially for business travellers, and we appreciate you sharing this idea with us. We truly value your loyalty as an ALL Accor Gold member and hope to have the pleasure of welcoming you back to Novotel Munich Airport for another comfortable and enjoyable stay. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Christopher, Thank you very much for your excellent review and for choosing Novotel Munich Airport. We are delighted to hear that you enjoyed our clean, modern hotel and the friendliness of our team. We also appreciate your feedback regarding the Wi-Fi transmission speed. Your comments are valuable to us as we continuously work to improve our guests’ experience. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. W., Thank you very much for your excellent review and for awarding us a perfect score! We are delighted to hear that you enjoyed your stay and were pleased with your room. Even during a short visit, it is wonderful to know that we could provide you and your partner with a comfortable and enjoyable experience. As a valued ALL Accor Gold member, your feedback and loyalty mean a great deal to us. We also appreciate your ratings regarding the check-in experience and our team, as they help us identify opportunities to improve our service further. We hope to have the pleasure of welcoming you back to Novotel Munich Airport soon for another pleasant stay! Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. S., Thank you very much for your continued trust in Novotel Munich Airport and for taking the time to share your feedback with us. We are pleased to hear that our hotel continues to be a convenient and reliable choice for you before your early morning flights back to the United States. It is wonderful to know that you were satisfied with your room, cleanliness, and the overall comfort of your stay. However, we sincerely apologize for the difficulties you experienced when trying to make your reservation through our website. We understand how frustrating it must have been to encounter credit card issues and spend two weeks trying to complete your booking. This is certainly not the booking experience we want to provide, and we appreciate you bringing it to our attention. Your feedback is valuable to us, and we will share your comments with the relevant team for review. Thank you again for your loyalty as an ALL Accor member. We look forward to welcoming you back on your next trip and hope your future reservations will be much smoother. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. F., Thank you very much for taking the time to share your feedback following your stay at Novotel Munich Airport. We are delighted to hear that you appreciated our convenient location and the friendliness of our team. It is also great to know that you enjoyed the facilities and dining options available at our hotel. However, we are sorry that the firmness of the bed affected your sleeping comfort and that the Wi-Fi speed did not fully meet your expectations. We understand how important a restful night's sleep and a reliable internet connection are for an enjoyable stay. Please rest assured that we take your comments seriously and will share them with the relevant teams for further review. We also appreciate your feedback regarding our restaurant prices, as guest comments help us continually evaluate the overall experience we offer. Thank you again for your valuable feedback and recommendation. We hope to have the pleasure of welcoming you and your partner back in the future and providing you with an even more comfortable stay. Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. B., Thank you for your continued trust in Novotel Munich Airport and for making us your preferred choice before early flights from Munich. We are delighted to hear that your stays have consistently been enjoyable and that our location, cleanliness, and the service provided by our reception and restaurant teams have met your expectations. Your kind words about our colleagues are especially appreciated, and we will gladly share them with the team. We also value your constructive feedback regarding the check-in process. We are sorry that the difference in the name used for your reservation caused a delay at reception and that the online check-in link did not work as expected. We understand how important a smooth and efficient arrival is, particularly when travelling for business, and your comments help us identify where the process can be improved. We also appreciate your honest perspective on sustainability. Our intention is to make more responsible choices while continuing to provide the level of comfort and service our guests expect. We certainly do not want these efforts to come at the expense of a welcoming experience. Thank you once again for your loyalty and thoughtful feedback. We look forward to welcoming you back for many more comfortable stays before your early departures! Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Max, Thank you for sharing your feedback! 😊 We’re glad to hear that you enjoyed your stay with us and appreciated our location and overall comfort. We’re sorry about the low water pressure in the bathtub and appreciate you bringing this to our attention. We’ll share your comments with our team so that the issue can be looked into. Thank you again for your kind words. We hope to welcome you and your family back to Novotel München Airport soon! Kind regards, Novotel München Airport Team

Dear Julia, Thank you very much for sharing your detailed feedback with us. We are delighted to hear that you enjoyed the comfort of our rooms, the friendly atmosphere at our bar, and the excellent service provided by our team. At the same time, we sincerely apologize for the difficulties you experienced when finding the correct bus stop at the airport. We understand how confusing this can be, especially when travelling with luggage, and we appreciate your suggestion to provide clearer directions. Your feedback is valuable and will help us improve the information we share with our guests. We are also sorry to hear that you experienced difficulties with our Wi-Fi connection, particularly as an ALL Gold member. We understand how frustrating it must have been to be repeatedly disconnected, and we regret that this aspect of your stay did not meet your expectations. Thank you again for your constructive comments and for your loyalty as an ALL member. We hope to have the pleasure of welcoming you back to the Novotel München Airport and providing you with an even better experience on your next visit. Kind regards, Novotel München Airport Team

Dear Ms. N., Thank you very much for your lovely feedback! We are delighted to hear that you had a great stay with us and were especially pleased with the cleanliness of our hotel and the overall experience. We also appreciate your feedback regarding your arrival and our team. Your comments are important to us, as we continuously strive to make every guest’s stay as pleasant and comfortable as possible. We hope to have the pleasure of welcoming you back to the Novotel München Airport in the future! Kind regards, Novotel München Airport Team

Dear Mr. M., Thank you very much for taking the time to share your detailed feedback with us. We are sorry to hear that several aspects of your stay did not fully meet your expectations. In particular, we regret that you found the beds and pillows uncomfortable, noticed an unpleasant sweet odor in the room, and experienced weak water pressure in the shower. We also appreciate your honest feedback regarding the breakfast and the value for money. At the same time, we are pleased that you appreciated the soundproofing, the cleanliness of the room, and our convenient location near Munich Airport. Please be assured that we take your comments seriously and will share your feedback with the relevant departments so that these points can be reviewed and improved where possible. We sincerely hope to have the opportunity to welcome you again and provide you with a more comfortable and enjoyable stay. Kind regards, Novotel München Airport Team

Dear Mr. H., Thank you very much for taking the time to share such detailed and wonderful feedback about your stay with us. We are delighted to hear that you found your room clean, warm, comfortable and quiet, especially considering our proximity to the airport. It is lovely to know that our hotel was a convenient base for your various trips around Munich and beyond, and that you enjoyed returning to our restaurant for dinner. We are especially pleased that you enjoyed the food and that our team contributed to a pleasant stay. We also appreciate your positive feedback regarding our sustainability efforts and the option to reduce daily room cleaning and linen changes. Thank you again for choosing Novotel München Airport for your week in Munich. We hope to have the pleasure of welcoming you back on your next visit! Kind regards, Novotel München Airport Team

Dear Mr. T., thank you very much for your excellent review and for taking the time to share your experience with us. We are delighted to hear that you appreciated our helpful team, the clean and modern hotel, and the convenient connection to the airport with bus 635. It is wonderful to know that everything worked well for your family during your stay and that you rated all areas so highly. A special thank you for mentioning Eva from our bar team as a “champion”! We will certainly share your kind words with her – compliments like this mean a great deal to our colleagues. We also truly appreciate your 10/10 recommendation and your positive feedback as an ALL Silver member. We hope to welcome you and your family back again whenever you are travelling through Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. S., We are glad that our location worked well for your travel plans and especially appreciate hearing that you would stay with us again for the convenience of being close to the airport. At the same time, we understand your disappointment that the hotel is not within a comfortable walking distance of the terminals. We know that this can be an important consideration, particularly when travelling with luggage, and we will take your comment into account regarding clearer expectations around the airport connection. We are also sorry about the appearance of the shower floor. Even if the mark was only a stain, it should not give the impression that the shower has not been properly cleaned. We will share your feedback with our housekeeping team so that this is checked more carefully. It is lovely to see that you were very happy with our team and that both arrival and departure went smoothly. We hope to welcome you and your partner again on a future trip through Munich. Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. D., thank you very much for your wonderful feedback and for your perfect rating of Novotel Munich Airport. We are delighted to hear that you enjoyed your stay and especially appreciated the cleanliness of our hotel, our restaurants and the friendliness of our team. Your kind words mean a great deal to us and are a wonderful motivation for everyone. We also truly appreciate your 10/10 recommendation and your excellent ratings across all areas, including breakfast, value for money and our sustainability efforts. We hope to have the pleasure of welcoming you back again whenever your travels bring you to Munich Airport. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ms. G., We are very sorry to read how distressing your stay at Novotel Munich Airport must have been for you and, in particular, for your youngest child. We sincerely regret that the requested cot was not ready upon your arrival and that your child therefore had to sleep on the sofa bed. We are especially concerned by your report that your child was subsequently bitten by insects while sleeping there. We fully understand how upsetting and worrying such an experience must have been for your family. We take your comments regarding the cleanliness and condition of the accommodation very seriously. Your report has been shared with our responsible teams so that the situation can be investigated thoroughly, including the area around the sofa bed and curtains, to establish what may have caused this issue. Please accept our sincere apologies for the inconvenience and distress caused. We would greatly appreciate the opportunity to discuss your experience with you personally and to regain your trust. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. D., thank you very much for taking the time to share your feedback about your stay at Novotel Munich Airport. We are delighted to hear that you had an overall relaxing stay and were satisfied with your accommodation, our team, cleanliness and the smooth arrival and departure experience. Your excellent rating for the value for money and your 9/10 recommendation are especially appreciated. At the same time, we understand that the absence of room service was a limitation during your stay. We appreciate you pointing this out, as convenient dining options are particularly important for families and during a stay at an airport hotel. We also take note of your comment regarding the Wi-Fi transmission speed and will share this feedback with our relevant team. We hope to have the pleasure of welcoming you and your family back to Novotel Munich Airport in the future. Kind regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport