Novotel Munich Airport Hotel

No airport shuttle. Restaurant closed with bad covid excuse (Strange that other hotels have threir restaurants open). Bad sandwiches and no fresh choises. Room clean but small for family. Generally this was not a good experience.

In view of the current COVID situation, the stay was pleasant. Too bad that not even the restaurant was open and only an anonymous fridge for refreshment

The hotel IS Perfect

Bar, Restaurant etc were closed. Covid cannot be an excuse for ever. I travel to Novotel a lot of times, the rooms were the normal Novotel standards.

Now when the restaurants are all open, it would be nice to be able to at least have a drink and a snack served. And there are no cafés or bars around - so it felt really strange and heartless - not friendly to be at the hotel.

Clean and tidy rooms, good variety of channels on TV, complimentary food and drink due to the restaurant being closed (Covid-19) and friendly service

Disturbed sleep, unwanted phone calls, had to move rooms at midnight due to the noise

I.o.

When I book I requested for transport from airport to the hotel. Nothing happened - I had to find the way to get to the hotel. I have booked and paid for breakfast. Did not get anything. The only choice was the disgusting sandwiches . A yogurt or milk and serial or fruit juice would have been sufficient. I had NOTHING.

Perfect for travellers whaithing of the flight. No complains

We liked that the hotel is close to the airport, and after the flight we didn't want to spend a lot of time on the road. Room was clean and nice, there was enough space not only for us - family with 2 kids - but also for all our bags. We didnät have breakfast served due to the coronavirus - but the price was less than advertised on booking, and we had an opportunity to take sandwiches and drinks, so we totally fine and absolutely happy about our stay.

Bartenders were excellent and the front desk staff friendly

We only stayed one night in our flight to leave the country due to the Covid-19 virus measures in Germany and Australia. At such a time of crisis, the hotel staff could not have been more helpful. Answers to questions, provision of supplies, support with printing documents, making arrangements, and simply being personable in everyday duties; all done in a greatly appreciated and timely manner. Combined with good food and drink in a modern facility at a sensible location, we cannot recommend the hotel more highly. Thank you, Ursula & M..

When there's no where else to turn these guys help. It is a little expensive but they are there when you need them. Great room, greasy mattress, great food.

My wife and I and our daughter and partner over-nighted as we awaited a flight the following morning. We booked two rooms with bed and breakfast and an evening meal. The package was good value. The room was comfortable, the food delicious and the staff friendly. We had a drink in the bar afterwards and it was very comfortable. The hotel is so close to the airport and the frequency of the shuttle bus took all stress from the journey. So, if I was travelling through Munich airport again I would certainly use the hotel. A few negatives but nothing serious. One of the cups in the room had a crack along the bottom and when I poured in the boiling water it poured out through the crack. If I had the cup in my hand it would have been scalded. We got our vouchers for the dinner at reception but the voucher was for 2 people. we told them we had booked for 4. The receptionist told us that there was no problem that the voucher was for 2 rooms. Alas, when we went to the dining room they stated it was only for 2 people so we had to return to reception, somewhat embarrassed and got the voucher sorted. There was a bit of a delay in serving the main course. Please note all issues were resolved speedily, but a pity they occurred. They certainly would not prevent us staying with you again. At this stage we are in the midst of a serious health challenge with CORVID 19. I wish all your staff the best wishes and that they will be safe.