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Novotel Munich Airport Hotel

Customer review rating 4.4/5 9,533 reviews

ALLSAFE approved hotel

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Novotel Munich Airport
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Hotel extras

  • An ALLSAFE certified hotel

  • Good links with public transport and the airport

  • Meeting facilities, including catering, equipment and organizational support

  • Children stay for free; play area and children's menu available

  • Executive Room with desk space, Nespresso machine and WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Munich Airport

Nordallee 29
85356 munich
germany

Tel: +49899705130

Fax: (+49)89/970513100

Check-in from 15h00

Check out up to 12h00

  • LINE 635 :  635 Novotel / Urlauberparkplatz P41

  • MAIN STATION MUENCHEN :  S1 / S8 BESUCHERPARK

  • By plane

    FRANZ JOSEF STRAUSS At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 38km / 23.61 miles

GPS :48.354752, 11.758225

Hotel services

THE FLAVE OF MUNICH

"The Flave of Munich" is open daily from 5:00 pm. to 10:30 pm. Enjoy delicious international specialties, freshly prepared at our live cooking station.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 257 rooms
    • 2 rooms for people with reduced mobility
    • 191 family rooms
    • 7 connecting rooms
    • 257 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • NOVOTEL Additional charge
    • On site
    • 47 parking spaces
    • Private
    • Parking opened 24/7
  • Airport Car Park P41
    • Near the property
    • 1,500 parking spaces
    • Public

Our accommodation(s)

The modern, spacious rooms at Novotel can be adapted to your individual requirements.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 153

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 65 people

Find out more

Our guest reviews for
Novotel Munich Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,533 reviews

TripAdvisor Rating 4.0/5

2,435 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfortable and convenient location

Customer review rating 4.5/5

Guido Business - 12/10/2021 Confirmed reviews ALL

Easy reachible from the airport, quite and relaxing stay

Dear Guido, Thank you for taking the time and trouble to complete a survey following your recent stay at the Novotel Munich Airport. We thank you for the feedback on the check in. We are delighted to hear, that you enjoyed your stay with us and very much look forward to warmly welcoming you again to Novotel Munich Airport in the near future. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Would stay again

Customer review rating 5.0/5

Helene Solo - 11/10/2021 Confirmed reviews ALL

All staff were polite and professional. I opted for a themed room Doreen & Lisa Processo Barn, and I loved it. Large room, plenty of space and the decor gave a smile to my face!

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel Munich Airport. Oh yes, I love this special room as well, with the cozy atmosphere of the mountains and hut flair. I hope that you enjoyed the Prosecco as well. Thank you again for sharing your experience, and we hope to be welcoming you again in the near future. Best regards from Munich Kathrine Griesbeck Guest Relations Novotel München Airport

Very good price-performance-ratio

Customer review rating 4.5/5

Kevin Solo - 11/10/2021 Confirmed reviews ALL

Great personnel. The rooms are impressive.

Dear Kevin, We very much appreciate your comments regarding your stay at the Novotel Munich Airport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant hotel experience with us. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Location fine, gym nice as was safe and fridge.

Customer review rating 1.5/5

Mary R. Solo - 11/10/2021 Confirmed reviews ALL

BUT: Soap dispenser in bathroom was empty. When it was replaced, the soap wouldn't dispense. The cold faucet in the bathroom didn't work, so I had to "shower" in the sink, to avoid being scalded. Room lacked pad and pencil/pen.

Dear Mary, Thank you for taking the time to tell us about your experience at the Novotel Munich Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The technical manager has been informed about the issues you had in the bathroom and it has already been resolved. I am very sorry that this disturbed your otherwise good impression of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Good stay but poor reception service

Customer review rating 2.0/5

Guest E. Business - 10/10/2021 Confirmed reviews ALL

I arrived at the hotel for check in about 7:40pm. Only one receptionist was there to do the check in and the queue was long, waiting for nearly half an hour to have the check in done. The gentleman receptionist looked tired and not willing to speak any more word. I didn’t understand why there were no other staff to do the check in as soon as they saw the long queue. This is a proper Novotel, but the standard is really below the expectations. However, the positive side was the Prosecco I was given when I was queueing. Also, after checked in, all felt fine for the room, bar and restaurant.

Dear Guest E., Thank you for taking the time to tell us about your experience at the Novotel Munich Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On this evening where you arrived to the hotel, we unfortunately had problems with the hotel software and this explains the waiting time at the reception, as one team member had to take care of the support handling. Situations like this is of course stressful not only for the guests but also for the staff. It is nice to hear, that you enjoyed the courtesy gesture of the glass of Prosecco while waiting and that you enjoyed the rest of the stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards from Munich, Kathrine Griesbeck Guest Relations Novotel München Airport

Alles gut

Customer review rating 4.5/5

Michael W. Couples - 09/10/2021 Confirmed reviews ALL

Alles gut

Hallo Michael W., vielen Dank, dass Sie sich nach Ihrem letzten Aufenthalt im Novotel München Airport die Zeit und Mühe genommen haben, an einer Umfrage teilzunehmen. Schön zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und wir würden uns sehr freuen, Sie bald wieder im Novotel München Airport begrüßen zu dürfen. Mit freundliche Grüße, Kathrine Griesbeck Guest Relations Novotel München Airport

Well located for airport

Customer review rating 4.0/5

Michael B. Business - 09/10/2021 Confirmed reviews ALL

Perfect for airport and clean

Dear Michael B., Thank you for sharing your experiences with us and for have chosen our Novotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Novotel Munich Airport in the near future. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Well located, comfortable stay but check-in slow and short term parking options not clear

Customer review rating 4.0/5

Andrew Business - 08/10/2021 Confirmed reviews ALL

Great location and room clean and comfortable. No issues with noise Was dropping off luggage and then returning hire car so parked in short term car park as it was not clear if could use area outside hotel door. Had already checked in online so expected efficient key pickup but needed to show vaccine certificate and queued a while for this as only one receptionist on Then realised had to pay for parking at reception again so had to re-queue. This is not clear or efficient - there should be a machine or question at checkin and ability to add to room

Dear Andrew, First of all, thank you for choosing our Novotel at Munich Airport. We would also like to thank you very much for your positive but also constructive feedback, which we will discuss with the team. I think you have a good point here. We are very pleased that you had a pleasant stay with us and we look forward to your next visit here at the airport. Wishing you a nice and successful week. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Convenient location, clean and comfortable affordable stay

Customer review rating 4.5/5

Nikki Couples - 08/10/2021 Confirmed reviews ALL

Location is close to Munich airport and town of Freising, both a short bus ride away with stop right outside the hotel. Hotel is very clean, modern, and updated. Very comfortable stay for an affordable price. Highly recommend.

Dear Nikki, We very much appreciate your comments regarding your stay at the Novotel Munich Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Close to airport. Good shuttleservice.

Customer review rating 4.5/5

Kåre B. Friends - 07/10/2021 Confirmed reviews ALL

Good breakfast . The personell took Covid 19 seriously.

Hello Kåre, Thank you very much for your comments on your stay at the Novotel München Airport. We are very pleased with your kind words and delighted to hear that your expectations for this stay have been met. Your satisfaction is the best reward for our employees, who work every day to provide you with impeccable service. We hope to be welcoming you again to the Novotel in the near future. My kind regards to Norge, Kathrine Griesbeck Guest Relations Novotel München Airport

Well located

Customer review rating 4.5/5

Anonymous Solo - 07/10/2021 Confirmed reviews ALL

Overall a very goid experience, friendly staff, quiet and well located near the airport.

Dear L, Thank you so much for your good review of your stay at the Novotel Munich Airport. We are very pleased with your kind words and delighted to hear that your expectations for this stay have been met. Your satisfaction is the best reward for our employees, who work every day to provide you with impeccable service. We look forward to welcoming you again to the Novotel in the near future. Best regards and hope for you to have a good day, Kathrine Griesbeck Guest Relations Novotel München Airport

WONDERFUL staff

Customer review rating 5.0/5

Suzanne D. J. /. M. P. J. Couples - 07/10/2021 Confirmed reviews ALL

Clean, well-designed room Terrific restaurant and front desk staff

Dear Mrs. and Mr. J., Thank you for taking the time and trouble to complete a survey following your recent stay at the Novotel Munich Airport. We are delighted that you enjoyed the stay in our hotel. Your satisfaction is the best reward for our employees, who work every day to provide you with impeccable service. We look forward to warmly welcoming you again to Novotel Munich Airport in the near future. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Fast, efficient, clean - and nice staff!

Customer review rating 5.0/5

Frank A. Solo - 06/10/2021 Confirmed reviews ALL

Had a one-nighter in Munich before connecting flights, and chose Novotel since it was close to airport. So didn't really have any high expectations - but the place surprised me: they actually managed to give it a nice atmosphere right from when you enter the lobby. Nice and cozy bar area, good taste in interior design - above standard of airport hotels in my experience! Rooms were nice, spacious and clean, bed was good. Easy to get there by public bus, 5 min by taxi. And really friendly and smiling staff! Nothing worse after a long travel day to get to your hotel late at night and being met by some grumpy person in the reception. Not here. All helpful and smiling - very precious nowadays. Can highly recommend Novotel at Munich airport!

Dear Frank, Thank you very much for your comments on your stay at the Novotel München Airport. We are very pleased with your kind words and delighted to hear that your experiences during you stay were exceeded by your expectations. Your satisfaction is the best reward for our employees, who work every day to provide you with impeccable service. Today by reading this, you made my day and I will share this remarkable review the team. Thank you! We look forward to welcoming you again to the Novotel in the near future. Med venlig hilsen :-) Kathrine Griesbeck Guest Relations Novotel München Airport
Customer review rating 4.5/5

Gilde K. Solo - 05/10/2021 Confirmed reviews ALL

Nice room, but no soap that I was able to use

Dear Gilde K., Thank you for the good review of our hotel! We are glad to hear that you liked the room. There are soap dispensers in the bath and by the sink. I am sorry to hear if both were empty, as this should not happen. If you need anything in the room during your stay, please do not hesitate to contact the reception with your request. I wish you a nice day and we hope that we may greet you again in our Novotels. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Convenient to airport and welcoming staff

Customer review rating 3.5/5

Jeremy D. Business - 04/10/2021 Confirmed reviews ALL

There was an IT issue which delayed checking in, which was frustrating but the room was fine for what I needed. I arrived late and left early and so am unable to comment on the services but the bottle of cold water was very appreciated. The room was very warm when I arrived but air conditioning did cool that off eventually. Overall happy with experience

Dear Jeremy D., We very much appreciate your comments regarding your stay at the Novotel Munich Airport. I am delighted to hear, that you could enjoy the room and the stay with us, despite of the problems with the it system during teh chek in. We are still in contact with the techical support to ensure a better functionallity of the systems for the future. Thank you again for sharing your experience, and we hope to be welcoming you back again in the near future. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Reassuringly thorough attention to COVID protocols

Customer review rating 4.0/5

Jennie Solo - 04/10/2021 Confirmed reviews ALL

I've visited with you twice during the pandemic. The rooms have no clutter because non-essentials such as coffee service and condiments have been removed. High touch surfaces are obviously finger-print- and dust-free. Except for the ground-floor being called the basement by the elevator voice, all is well.

Dear Jennie, First of all, thank you for choosing our Novotel at Munich Airport again. It is nice to hear, that you have felt comfortable and pleasant during your past stays in the time of the pandemic. We would also like to thank you very much for your positive but also constructive feedback, which we will discuss with the team. We look forward to your next visit here at the Munich Airport. I wish you a nice and sunny day. With autumnal greetings Kathrine Griesbeck Guest Relations Novotel München Airport

Well located

Customer review rating 1.0/5

A. S. Business - 04/10/2021 Confirmed reviews ALL

Check-in too slow and incorrect (Address, Name, etc.), Bar and Restaurant closed at 23.00, just when lengthy check-in was completed. Inacceptable Long line at check-in even after 23.00 Room numbering confusing. My room was on the other end of the building although started right at elevator. Would have been helpful if front desk would point this out.

Dear Mr. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize the waiting time and inconvenience you had during the arrival. I will speak with the front desk team about your experiences and use this case to improve on our services. Currently due to the persistent effect of the pandemic, we close the bar at 22:30 H, as also displayed on our homepage. We hope to be able to change this within the coming months. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

This place is awesome!

TripAdvisor rating 5.0/5

julialuc Business - 22/09/2021 TripAdvisor review

Just a few minutes from the airport, the rooms are nice, the breakfast great and the bar area very friendly. Enjoyed every bit of it. The people at the desk were very nice, perfect English, the check in was very quick, the checkout even faster. I just can’t find anything that went wrong!

Dear Julialuc, Thank you for this great review. We are very happy to hear, that this stay was such a good experience for you and that you could enjoy everything during the accommodation in our Novotel. I am also very pleased, that you found the staff friendly and had a smooth check in and check out. Thank you again for sharing your feedback and I hope to be welcoming you back to the Novotel Munich airport for another awesome stay in the near future. Wishing you a nice day and best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

Not all for the money

TripAdvisor rating 2.0/5

ovijota Business - 06/09/2021 TripAdvisor review

Feeling that the reception staff was to laugh of the clients and spend the time there wasting the time and money for clients. It’s not easy to understand why a rule is valid for restaurant night, and absolutely banned for restaurant morning. Why a type of mask is compulsory when the staff carry other or a kind of funny one. Totally luck of respect.

Dear Ovijota, Thank you for taking you the time to tell us about your experiences in our hotel. I am very sorry to hear, that you did not fell as comfortable during your stay, as we wish for all our guest. I can assure you, that our staff members are taking their jobs serious and also treating the guests with kindness and respect. I apologize on the behalf of the team, if a situation could have been misunderstood and I will ask them to reconsider an appropriate occurrence in front of the guests. I can understand the confusion, regarding the current rules on wearing the mask in the public areas of the hotel. We are obliged to follow the regulations of the Bavarian Government, which states that guests are to use the FFP2 masks, but allows staff to use lighter ones. We regret, that you have left the hotel with this feeling. We on the other hand are trying to keep up with the good mood after so many months of lock down and distancing - also by wearing a funny mask. I really hope, that you accept this apology for the inconvenience this might have coursed you and of course we hope to be welcoming you back to our hotel again on another occasion. Best regards, Kathrine Griesbeck Guest Relations Novotel München Airport

convenient

TripAdvisor rating 5.0/5

CMihai1965 Business - 30/07/2021 TripAdvisor review

Good value for money. Large room, comfortable bed & pillows. Decent breakfast. All very clean and with a lot of anti-pandemic measures. Unfortunately my idea of walking to the airport doesn't work: you should take the bus which comes every 20 min.

Dear CMihai1965, Thank you for your excellent rating of our Hotel. We very much appreciate your comments regarding your recent stay at the Novotel Munich Airport. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. We are happy to hear, that you enjoyed the room with the comfortable "Live and Dream" Novotel bed and also found time to a nice breakfast. Thank you again for sharing your experience and we look forward to warmly welcoming you again to our Novotel in the near future. Best regards, Kathrine Griesbeck Guest Relations Novotel Munich Airport

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