Dear Arin S., Thank you for your feedback regarding your recent stay. We appreciate your comments about the shower toilet privacy and will take them into consideration for future improvements. Best regards, ibis Styles Muenchen Airport

Dear Mr. S., Thank you for taking the time to share your feedback and for rating your stay positively overall. We are pleased that you enjoyed your accommodation and particularly appreciated the cleanliness of our hotel. We understand your disappointment regarding the lack of a pedestrian walkway directly connecting our hotel to the airport terminals. Although we are located within the Munich Airport area, the airport infrastructure does not provide a practical walking route to the terminals. However, public bus 635 connects our hotel with the airport in approximately five minutes, with the nearest bus stop just a short walk from our entrance. We also appreciate your comments regarding the Wi-Fi connection speed. Reliable and fast internet access is particularly important for our guests, and we will review your feedback with our technical team. Thank you again for your constructive suggestions. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit to Munich. Kind regards, ibis Styles München Airport

Dear Rebecca C., Thank you for your feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed the convenience of our shuttle service. Your comments about the restaurant meals have been noted, and we appreciate your input as we strive to enhance our dining experience. Best regards, ibis Styles Muenchen Airport

Dear Ms. P. V., Thank you very much for your excellent rating and your kind feedback! We are delighted that you had a pleasant and convenient stay with us during your flight connection and were able to enjoy some time in Munich city centre thanks to the good transport connections. It is wonderful to know that you had such a positive experience at our hotel. We would be delighted to welcome you back to Ibis Styles München Airport on a future trip! Warm regards, Ibis Styles München Airport

Dear Ms. H., Thank you very much for your positive review and for sharing your thoughtful suggestions! We are delighted that you appreciated our convenient location near Munich Airport, the cleanliness and comfort of your room, and especially the friendliness of our team. We also understand your comments regarding the room furnishings. While our ibis Styles room concept focuses on modern, space-efficient design, we appreciate that having a comfortable chair rather than sitting on the bed would make a real difference to your experience. Your suggestions for a shelf and handrail in the separate toilet area are equally valuable, particularly from a practical comfort and accessibility perspective. We will share these observations with our management team for consideration. Thank you again for your constructive feedback and your willingness to recommend us. We hope to welcome you back to ibis Styles München Airport on your next visit! Kind regards, ibis Styles München Airport

Dear Jane, Thank you so much for your wonderful review and for describing your stay as “perfect for what I needed” – that is exactly what we love to hear! We are delighted that you appreciated our modern, spotless hotel, convenient airport location, breakfast and value for money. Most importantly, it is lovely to know that our team made you feel so welcome and well looked after. A special thank you for mentioning Steven! We will be very happy to share your kind words with him personally. Knowing that his helpfulness made a difference to your stay will certainly put a smile on his face. Your enthusiastic recommendation means a great deal to all of us. Thank you for choosing ibis Styles München Airport, and we hope to have the pleasure of welcoming you back whenever your travels bring you to Munich again! Kind regards, ibis Styles München Airport

Dear Mary A., Thank you so much for your wonderful review and for describing your stay as “convenient, comfortable, cordial” – three words that perfectly capture the experience we aim to provide! We are delighted that you enjoyed our comfortable beds, peaceful atmosphere, spotless rooms and breakfast selection. It is especially rewarding to hear that our friendly team made such a positive impression and that everything from booking to departure went so smoothly. We are also pleased that you found the airport connection so convenient. Just a small clarification for future travellers: Bus 635 is a public service that requires a valid transport ticket, rather than a complimentary hotel shuttle. Your enthusiastic recommendation means a great deal to our entire team. Thank you for choosing ibis Styles München Airport, and we hope to have the pleasure of welcoming you back on your next visit to Munich! Kind regards, ibis Styles München Airport

Dear Ms. C., Thank you for taking the time to share such detailed and constructive feedback about your stay! We are pleased that you appreciated our new hotel, its cleanliness and its convenient location near Munich Airport. Your observations regarding our self-checkout market are particularly helpful. The system is intended to make purchasing snacks and drinks quick and convenient, so difficulties scanning products and completing transactions are certainly not the experience we want to provide. We will review these issues and ensure our team is better prepared to assist guests when needed. We also appreciate your comments about the landscaping and litter around the hotel. Maintaining an attractive and welcoming exterior is important to us, regardless of where the litter originates, and we will give this area additional attention. Regarding the room layout, our ibis Styles concept emphasizes modern, compact and functional accommodations. Nevertheless, we understand your point that airport travelers often carry substantial luggage and need sufficient space to open their suitcases comfortably. Your practical feedback is valuable to us. Thank you for recognizing that a newly opened hotel may still have areas requiring refinement. We appreciate your understanding without taking your concerns lightly. We hope to welcome you and your partner back for an even smoother and more enjoyable experience on your next visit to Munich! Kind regards,\ ibis Styles München Airport

Dear Ms. C. P., Thank you for taking the time to share such detailed feedback about your stay. We are pleased that your initial experience was positive and that you appreciated the peaceful atmosphere, the friendliness of our team and our breakfast selection. However, I sincerely apologize for the way your reported shower problem was handled. A blocked shower causing water to overflow onto the carpet is clearly unacceptable, and the fact that you reported the issue in the morning but returned late at night to find it unresolved is particularly disappointing. I fully understand your frustration at being offered a room change at 12:30 a.m., especially after a long day and with an early flight ahead. While relocating you was intended to provide an immediate solution, the situation should have been addressed much earlier, without putting you in such an inconvenient position. Your feedback highlights an important failure in our internal communication and follow-up procedures. We will review this incident with our Front Office, Housekeeping and Technical teams to ensure that reported maintenance issues are properly tracked, addressed and communicated to our guests. Thank you again for bringing this to our attention. I hope you will give us another opportunity to demonstrate the level of comfort and service you should rightfully expect from us. Kind regards, ibis Styles München Airport

Dear Ms. S., Thank you so much for your wonderful review and for your loyalty as an ALL Silver member! We are delighted that you enjoyed a peaceful and comfortable stay in our new hotel and found the public bus connection to Munich Airport so convenient. Making travel as easy and relaxing as possible is exactly what we aim for. Your lovely comments about our friendly and helpful team are especially appreciated. We will be delighted to share your compliments with our colleagues, who work hard to make every guest feel welcome. It is particularly rewarding to see that you were completely satisfied with every aspect of your experience, from booking through to departure. Thank you once again for choosing ibis Styles München Airport. We look forward to welcoming you back on your next visit to Munich! Kind regards, ibis Styles München Airport

Dear Mr. P., Thank you very much for your perfect rating and your wonderful feedback! We are delighted that you enjoyed your stay and appreciated our facilities, convenient location and value for money. It is especially nice to hear that our receptionist made such a positive impression on you. We will be happy to share your kind words with our team. Thank you for your recommendation. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on a future trip to Munich! Warm regards, Ibis Styles München Airport

Dear Ms. L., Thank you very much for your perfect rating and your lovely feedback! We are delighted that you enjoyed your stay and found our hotel comfortable and peaceful. We are especially pleased that our colleague made such a positive impression with her excellent reception and customer service. We will be happy to share your kind words with her. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on a future trip to Munich! Warm regards, Ibis Styles München Airport

Dear Ms. Z., Thank you very much for your perfect rating and your wonderful feedback! We are delighted to hear that you enjoyed our new and stylish hotel, the cleanliness, our friendly team, the good food and our service. It is also great to know that you found the bus connection to the airport convenient. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on your next trip to Munich! Warm regards, Ibis Styles München Airport

Dear Mr. c., Thank you very much for your perfect rating and your wonderful feedback! We are delighted that you appreciated our friendly team, the convenient location and the facilities of our hotel. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Ibis Styles München Airport on your next trip to Munich. Warm regards, Ibis Styles München Airport

Dear Mr. V., Thank you for taking the time to share your feedback with us. We are very sorry that the concept and design of our rooms did not suit your personal preferences and that your stay therefore did not meet your expectations. We sincerely apologize for the inconvenience caused. We understand that the room concept is an important part of the overall hotel experience and regret that it was not the right fit for you. We hope that we may have the opportunity to welcome you again and provide you with a more positive experience. Warm regards, Ibis Styles München Airport

Dear Mr. L., Thank you very much for your excellent rating and your positive feedback! We are delighted to hear that you enjoyed your comfortable and cozy room and appreciated the privacy as well as the amenities provided. It is wonderful to know that you had such a pleasant stay with us. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on your next trip to Munich! Warm regards, Ibis Styles München Airport

Dear Mr. F., Thank you very much for your excellent rating and your kind feedback! We are delighted to hear that you had such a positive experience and that our front desk team was especially helpful during your stay. We will be happy to share your kind words with our team, especially with the colleague who assisted you with your check-in. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on your next trip to Munich! Warm regards, Ibis Styles München Airport

Dear Mr. B., Thank you very much for your perfect rating and your kind feedback! We are delighted to hear that you appreciated our convenient location, the easy connection to the airport, our friendly and professional team, and the variety of our breakfast selection. It is wonderful to know that you were completely satisfied with your stay and the services we offer. We hope to have the pleasure of welcoming you back to Ibis Styles München Airport on your next trip to Munich! Warm regards, Ibis Styles München Airport