ibis Muenchen Airport Sued Hotel 2 stars

The experience was extremely disappointing. The credit card reader initially used at check in was broken, and I wound up having to attempt with 4 different cards, all of them being "declined". After the fourth card didn't work, the person helping me tried to use a different card reader, and it immediately worked. Ultimately this is not that big of an issue, but it is quite embarrassing when you are traveling with someone else and all of the cards get declined. The person at the desk was helpful, and there was a bit of a language barrier that could have contributed, but she kept saying my cards are being "declined" which was pretty embarrassing to hear 4 consecutive times on cards you know all function. After the check-in process, we were able to secure our keys and head up. On this particular day, one of the elevators was broken, and the other one, for whatever reason would not come down to the lobby. After an extended wait, we determined that stairs would ultimately be the only course of action. While this is not the biggest problem, we had rather large and heavy bags, as we were flying out the next morning, and carrying them up a few floors just didn't feel great. We then got to the room, and it was quite small, which is okay, it is a budget hotel, but there was some issues with cleanliness. The sheets looked a little wrinkled(as if previously slept in), which seemed odd, and the floor looked like it really could have used mopping. Worst of all, the bathroom sink had some hairs from a previous customer, and the trash can had not been emptied, and had some rather unappetizing used q-tips in it. All of these things were not at all ideal, but asking for a new room would have required us to struggle through the language barrier again, and need to carry our things down the stairs and then back up again. Ultimately, I realize that I am a guest in Germany, and I deserve a large part of the blame, as my German is only okay and I really struggle with it when spoken in different dialects/accents, but English felt like a worse option, so ultimately, we just decided to stay in that room, to get some sleep, and just grit our teeth for the night. The hotel staff were nice enough, and I am sure all of the people at the hotel are busy, have larger problem's (perhaps elevator related) at work and in life, and I don't mean to criticize anyone who we encountered in the hotel. I really don't like leaving negative reviews, because I don't want to get anyone in trouble. And none of the things we encountered were anyone's fault in particular, but the fact that all of these things happened together really meant I came away from my experience with a bad taste in my mouth. I don't like sounding overly dramatic, but I can honestly say that I have never had a worse experience in hospitality. Again, there was no singular interaction, just a combination of seemingly everything going wrong and feeling like you are in a very dirty environment contributed to a restless stay. (there was also construction noise outside our hotel in the morning that lead to a sooner than ideal wake-up) I don't think I am writing off Ibis as an option forever, but my experience made me feel like I was not valued as guest, and perhaps I'll look at other lodging options when available. I am sorry for leaving a negative review, and I understand that the nature of reviews mean that unsatisfied customers tend to review more, so I am sorry to contribute to this by leaving this review. However I feel that perhaps this could help you with your business going forwards with me and with all other customers.

Very welcoming front desk and the waitress in the hotel’s restaurant was very outgoing and made some fun.

The IBIS is a typical IBIS, OK room, small with a good bed, a small desk, hardly any room to put a bigger suitcase and a adequate bathroom. The restaurant is OK but certainly not exceptional and so is the breakfast. Staff seem to change fairly often and even though you stay with them more often, only very few seem to recognize you as a returning guest. They do however always have your welcome pack (drink and good Wi-Fi) ready upon arrival.

A hearty welcome, even for the dog the receptionist had a few friendly words. At each stay at Ibis in Hallbergmoos airport, we have good experiences, the room with view to the airport is for us reserved. The restaurant has a small but excellent dishes to serve. Overall satisfied and reservation in February is already done.

Everything is fine and satisfied and breakfast menu could be further improved.

It is my second time in this hotel in winter time and the temperature in the room is always too cold. Even with the a/c at 25ºC. Other things were good as usual.

Generally good. However, I wish the hotel had a minibus service to and from the hotel during flying hours. For passengers with no car arriving at the airport, it costs all of €20 to get to the hotel by taxi, which is but a short distance away. I appreciate the bus service in the morning to get to the airport from the hotel (at a cost of €10, rather pricey), but why not have the same service from the airport at intervals of, say, every 30 minutes? Given this inconvenience and cost, I doubt whether I would choose to stay at your hotel again if arriving at the airport late at night. In fact, I am arriving at Munich this Friday, 6 December, at the same time as my last arrival, but I will not be staying at your hotel given the inconvenience of getting to it. I hope this changes. The driver of the minibus shuttle in the morning needs to know some English! The one who picked me up knew not a word and there was not way to communicate with him.

I appreciate the offering of the shuttle bus to the airport on the morning of my departure, but would urge the provision of this service every 30 minutes during airport opening hours FROM the airport, as the cost of €20 by taxi to get to the hotel is prohibitive for some. Though from my room I could see the airport installations, there is no possible way to walk to the hotel from the airport. The only other viable way of getting to the airport is to get a train and then a bus, which can take up to an hour, but for passengers arriving late at night, this is not an option. It would be helpful also if the shuttle driver had some elementary English, as the one who picked me up had not a word of it, possibly due to his age. No noise from airplanes while sleeping. Good WiFi service. Grateful for wake-up call from reception.

The lady at the reception and at the restaurant were so sweet to us. They helped us throughout our stay. Just loved it.

Everything, including the food, was excellent. The only complaint i have is that there is no free public parking anywhere near the hotel, and they charged me 12€ just for parking my car in the outside, under no roof or anything to justify the fee other than not having to walk to the hotel or take a taxi.

This hotel is not close the to the aiport and requires a taxi to get to from the terminal. Expect the taxi drivers to be very irate when then realise they are only getting a 20 Euro fare after waiting for 4 hours. None of this information is clarified on the website. I later found that you can get the S8 train to Halberrgmoos and then a bus. This could easiluy be explained and is a lot cheaper and less stresful.

Overall a pleasant stay. Good rest, although the duvet was too warm considering that the room was very comfortable. I missed some facilities to make coffee or tea in the room. The only negative note is due to the smell in the room, from the drainpipes in the toilet I believe...

I spent only one night in this hotel. It is good but the service and behavior of few staffs need to be review.

I booked through the Accor system, and wanted to pay onsite with points and balance dollars. Unfortunately, because of an IT systems issue, I could not do so, only with all dollars. Otherwise, the staff including Reception were very friendly and responsive, I enjoyed my meal and my short stay at the Ibis.

Due to misunderstanding, there was an extra room booked under my name. However, the front of house together with her supervisors are so kind to cancel one of them so that I won't be charged without staying in. Very supportive and understanding team! The waitress at the restaurant was extremely kind and cheerful, serving the entire customers in the restaurant during dinner @ November 5th.