Mercure Istanbul Sirkeci 4 stars

Customer review rating (ALL Rating) 4.6/5 838 reviews

Mercure Istanbul Sirkeci - Image 1
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Description

Our accommodation(s)

Hotel location

Mercure Istanbul Sirkeci

Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul
34112 ISTANBUL
Turkey

GPS:41.014461, 28.974929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Hotel Gym can used 06:00 ile 24:00 arasında

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  838 reviews

Customer review rating 3.5/5

Raza N. Business - Confirmed reviews ALL

Well located to move around however difficult to find

Customer review rating 5.0/5

Robert W. N. Families - Confirmed reviews ALL

Very well. Every need was good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Henri J. H. Couples - Confirmed reviews ALL

see previous question

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 3.5/5

A. K. A. A. Families - Confirmed reviews ALL

The hotel has a great location and the overall cleanliness was good. Unfortunately, my experience with the reception team significantly impacted my stay. The communication before check-in was not handled professionally and left a negative impression before I had even arrived. As an ALL – Accor Live Limitless Gold member, I also expected my loyalty status to be acknowledged and reflected in the level of service provided. This did not happen, and what was more disappointing was the lack of interest or effort from the team when I raised the matter. The property itself has good potential, particularly given its location and cleanliness, but the front-desk experience and recognition of loyal Accor members need significant improvement.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Saarah D. P. Families - Confirmed reviews ALL

Mercure Istanbul provided an excellent balance of comfort, quality, and service. The rooms were stylish and well equipped, the staff were professional and welcoming, and the overall experience was seamless from check-in to check-out. Highly recommended for anyone visiting Istanbul Special mentions to Aziz, Kadar, and the breakfast staff

Other web-users rate our hotel

  • 699 reviews 9.5/10 Location
  • 558 reviews 7.8/10 Room
  • 858 reviews 9.2/10 Service
  • 8 reviews 8.3/10 WiFi
  • 276 reviews 8/10 Breakfast
  • 269 reviews 8.6/10 Cleanliness
  • 85 reviews 8.5/10 Food
  • 12 reviews 2/10 Bar

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