Mercure Istanbul Sirkeci 4 stars

Customer review rating (ALL Rating) 4.6/5 807 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Istanbul Sirkeci

Hobyar Mah. Muhzirbasi Sokak No6, Fatih Istanbul
34112 ISTANBUL
Turkey

GPS:41.014461, 28.974929

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Hotel Gym can used 06:00 ile 24:00 arasında

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  807 reviews

Customer review rating 4.5/5

Marwa A. E. A. E. Friends - Confirmed reviews ALL

The room was clean and the beds were very comfortable. Location is the best part, being very close to the tram station and Marmaray station. Also surrounded by several vital streets that you'd like to stroll and explore. 4-minute-walk to the amazing Yeni Cami mosque. We asked for an iron at the reception and they told us they'll send it to the room but we never got one. Breakfast was very nice (but there were some flies around the buffet, I think the restaurant management should find a solution for this issue)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Mohammed A. S. Families - Confirmed reviews ALL

Where do I start. From booking on Accor App to checkout seamless wonderful experience. Wonderful boutique beautiful hotel with amazing staff at reception and at breakfast time. Pictures on the website of the hotel doesn’t do the hotel justice, far more better when you see it for yourself. Location is spot on. Less than 1 minute to the tram very centrally located and walking distance to many historical sites and port.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Angela I. B. Friends - Confirmed reviews ALL

It was all good until I requested 2 hours late check out , which was NOT accepted by the front desk manager Erol. I was only given one hour late check out. So ,next time I will have to choose a different hotel in the area.Luckily ,there are plenty of other options.

Dear Angela, Thank you for sharing your feedback. Our standard check-out time is 12:00 PM. Although the hotel was fully booked on the day of your departure, we were happy to accommodate your request as much as possible by offering you a complimentary late check-out until 1:00 PM. We understand that you were hoping for an additional hour. However, due to our occupancy and operational requirements, we were unfortunately unable to extend your stay further. During our conversation, you mentioned that you would leave a negative review with the company through which you made your reservation if your request could not be fully accommodated. While we always do our best to assist our guests whenever possible, there are times when availability prevents us from fulfilling every request. It was truly our pleasure to host you, and we sincerely appreciate that you chose to stay with us. We wish you all the best and hope to have the opportunity to welcome you again in the future. Sincelery , Mercure İstanbul Sirkeci Hotel Team

Customer review rating 2.0/5

Anton B. Couples - Confirmed reviews ALL

Someone in the room above us started moving chairs or furniture from 5:00 a.m. until 9:00 a.m. Since the hotel has wooden parquet floors instead of carpeting, the noise was extremely loud and could be heard very clearly. At around 6:00 a.m., we contacted the front desk and asked them to speak with the guests in the room above us and ask them to stop. Unfortunately, the noise continued, which significantly affected our sleep.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 4.5/5

Umair A. B. Families - Confirmed reviews ALL

The hotel staff were exceptionally friendly and welcoming, from the reception team to housekeeping and the breakfast staff. Their warm hospitality made our stay even more enjoyable. The location is excellent, with Sirkeci Tram Station just a short walk away, making it easy to explore the city. It's also within walking distance of popular spots like Hafız Mustafa and Sultan Ahmet Köftecisi, making it convenient for dining and desserts.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 656 reviews 9.6/10 Location
  • 531 reviews 7.8/10 Room
  • 816 reviews 9.4/10 Service
  • 10 reviews 7.7/10 WiFi
  • 264 reviews 8/10 Breakfast
  • 262 reviews 8.5/10 Cleanliness
  • 154 reviews 8.6/10 Vibe
  • 13 reviews 1.5/10 Bar

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