We, and many of the other attendees, used the new Mama Shelter hotel as a base for an Oxbridge reunion weekend. Although I expect high standards from any Accor Group hotel, we were still surprised by just how good this hotel was, particularly as staff quality always tends to be an issue in the GDL. Excellent basement parking, efficient (and welcoming) lifts, friendly service from reception, a well laid out room and bathroom, and a delicious breakfast all contributed to a pleasant stay. With a hectic weekend timetable, the simple access to and from the Mudam tram stop was much appreciated. Living little more than an hour's drive away, we rarely need to stay in Luxembourg but if the need arises again we will undoubtedly choose the Mama Shelter.

Hotel location is central. The flair is freestyle. I enjoyed the Breakfast a lot.

lovely hotel but the room smell bad

Excellent service et confortable

I wasn't happy about paying a guarantee for my stay in a hotel, it's the first time I have to do such a thing. It was also very inconvenient, since my debit card was not accepted so, after a long trip, I was sent out to find an ATM and bring the money. The check-out took also longer than normal because staff had to check whether my room was ok or not to give me back that guarantee. Is that really necessary? I find it not customer-friendly at all. Apart from that, the room was very nice, neat and REALLY calm, something that I appreciated. I missed a kettle and coffee/tea available in the room as all other Luxembourg hotels have. The shower was also not ideal, with hot/cold water not functioning very well and spilling a lot of water on the floor. I could also perceive a slight sewer smell. The staff was overall very friendly, except for one lady in charge of the restaurant who very quickly told me that the restaurant was full and did not make any effort to accommodate me on a table after a long day of work, not making either any effort to be polite. So I was send out the hotel again. I think that for the price of the rooms it is possible to find nicer places in Luxembourg who are friendlier and more customer-oriented.

Mamas Shelter Lux up to now was a hidden gem to me. A colleague recommended it and I must say that I was not disappointed. Really funky decor with a unique styling throughout. The staff were excellent; the food was wonderful and even though this was a brief stay for work reasons I will happily come back again soon.

We, and many of the other attendees, used the new Mama Shelter hotel as a base for an Oxbridge reunion weekend. Although I expect high standards from any Accor Group hotel, we were still surprised by just how good this hotel was, particularly as staff quality always tends to be an issue in the GDL. Excellent basement parking, efficient (and welcoming) lifts, friendly service from reception, a well laid out room and bathroom, and a delicious breakfast all contributed to a pleasant stay. With a hectic weekend timetable, the simple access to and from the Mudam tram stop was much appreciated. Living little more than an hour's drive away, we rarely need to stay in Luxembourg but if the need arises again we will undoubtedly choose the Mama Shelter.

The hotel has a very good interior design that I really liked. The staff are nice and very helpful. The hotel room was a decent size and well equipt. Bed very comfortable also. I liked that they give you the option of room cleaning in the afternoon. The location of the hotel is good and the tram station is only a few minutes walk. I would definitely stay there again and I highly recommend it.

I really love and enjoy staying at the Mama Shelter. The Font Desk people was very great and provide good customer service. I love the entertainment at the restaurant the live music was awesome..

We stayed for 2 days with family. Great rooms, modern, clean, very comfortable. Easy to get the tram and close to. Mall. You can reach downtown on 15 min so it is an easy location if you do not want to stay in more touristic area

very good stay, nice room

I liked the atmosphere and style of the hotel. Nice food in the restaurant,.

Fantastic hotel with great roof top bar, perfect for unwinding after a conference

The room was excellent and the staff very friendly. The breakfast was good and the interior was very nice in the whole hotel. But the walls were very thin and I experienced disturbance several times late at night. Partly loud music from the roof top bar (I think), but also talking from the people in the room next door.

The hotel has a very nice (eclectic) design creating a warm atmosphere. Breakfast provides all you need in a very relaxing way. The location is very convenient thanks to the free fast and frequent public transportation to the city.