Mama Shelter Luxembourg 3 stars

Customer review rating (ALL Rating) 4.6/5 1,944 reviews

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Description

Hotel extras

  • Rooftop with ping-pong table and pétanque area.

  • Stylish rooms and 5-star bedding

  • Co-working space and conference rooms (Workshops)

  • Bakery

  • Local and homemade cuisine by Chef Jean-Edern Hurstel

Our accommodation(s)

Hotel location

Mama Shelter Luxembourg

2 Rue Du Fort Niedergrunewald
L2226 Luxembourg
Luxembourg

GPS:49.621698, 6.144585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,944 reviews

TripAdvisor Rating  3.5/5  162 reviews

Very poor customer service

TripAdvisor rating 1.0/5

N1418FWmarkb TripAdvisor review

I dined here with 9 other business colleagues on April 25th 2024. The table was pre booked but there was no meet and greet service on arrival and one of the waitresses indicated we should find our own table. She said this with her back to us as she walked past us. Most of the seats were attached to the floor so we had difficulty finding a suitable table and ended up huddled and crowded for our meal. We waited to be served until a passing waiter said over his shoulder to look at the QR code. There was no courtesy when we were served - staff were officious and in some instances quite hostile. My starter and mains were served together and the table was not promptly cleared of plates/glasses making it even more cramped. It was a struggle to get table service for anything ie drinks, more napkins. A part of our order was not served yet added to the bill. It was worth 14 Euros on a 464 Euro bill. The staff and manager, flanked by imposing security, were highly argumentative before eventually amending the bill. We we not asked about our experience, wished a pleasant evening- they even declined our request for them to take a group photo of us (the meal was uniting colleagues from all over the world). Whilst the food was adequate, the dining experience was not as there was a complete absence of customer care. I will not dine here again

Funky Mama Hotel.

TripAdvisor rating 4.0/5

LeeLou64 TripAdvisor review

We arrived late one night and left early the next morning, so did not notice a lot of things previously mentioned, like no coffee or tea, water etc. In saying that, our beds and pillows were comfortable and the towels were new, plush and big - definitely a change from the norm. The rooms and bathroom were funky, with quality fixtures and fittings - we liked the design a lot, although it was a little dim lighting wise. We ate dinner and breakfast there as did not have time to explore Luxembourg at all. Both meals were very good - would definitely eat there again. Check in was slow and staff (in particular the female) had a bit of attitude! It was the most expensive place we stayed in our 4 weeks in Europe - but it's Luxembourg I guess.

Needs staff improvements

TripAdvisor rating 3.0/5

Carlos O Couples - TripAdvisor review

Stayed in various mama shelter hotels around the world so I am used to the nice decor and funky ambiance which is something that keeps me coming back but on this one i was received by alexandra from front desk with an overall un friendly attitude very unlike the spirit of mama shelter. Apart from that everything was good, great room delicious cookies at reception great food and ok location ( transport is free in Luxembourg so no problem traveling into the city) on the downside cinema is not public and no gym.

The hotel is fine but....

Customer review rating 3.5/5

G L. Business - Confirmed reviews ALL

Everything was fine but I really wish the staff would remember to send invoices after a fast check out without being reminded. I still have an invoice missing from 27th September which I need urgently.

Good stay

Customer review rating 4.5/5

Mathieu Couples - Confirmed reviews ALL

Good stay! Comfortable room, welcoming drink and biscuits delicious, breakfast with variety and great food. The decoration is just amazing, comfy and funny, I like it a lot!

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Other web-users rate our hotel

  • 627 reviews 8.9/10 Location
  • 983 reviews 8.2/10 Room
  • 913 reviews 8.5/10 Service
  • 10 reviews 5.6/10 WiFi
  • 636 reviews 9.4/10 Vibe
  • 518 reviews 8.7/10 Breakfast
  • 479 reviews 8/10 Comfort
  • 353 reviews 8.6/10 Amenities

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