Mama Shelter Luxembourg

Mama Shelter Luxembourg 3 stars

Customer review rating (ALL Rating) 4.5/5 1,318 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Rooftop with ping-pong table and pétanque area.

  • Stylish rooms and 5-star bedding

  • Co-working space and conference rooms (Workshops)

  • Bakery

  • Local and homemade cuisine by Chef Jean-Edern Hurstel

Hotel location

Mama Shelter Luxembourg

2 Rue Du Fort Niedergrunewald
L2226 Luxembourg
Luxembourg

  • By plane

    LUXEMBOURG AIRPORT At 7.7km / 4.78 miles - Shuttle paying

  • By plane

    LUXEMBOURG AIRPORT At 7.7km / 4.78 miles - Shuttle paying

  • By helicopter

    HOPITAL KIRCHBERG At 3.5km / 2.17 miles

  • By car

    SORTIE 8 N51 At 5.7km / 3.54 miles

  • By train

    LUXEMBOURG At 5.3km / 3.29 miles

GPS:49.621698, 6.144585

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,318 reviews

TripAdvisor Rating  4.0/5  86 reviews

Certificate of excellence 2022

No room services in the morning possible (love my coffee in bed!!!). Do sth!

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Great, love it. Except for the lack of room service, see above.

Service disapointment

Customer review rating 3.0/5

David Solo - Confirmed reviews ALL

No room services. Impossible to call the reception, no phone number. No wifi code available in the room, asked at the reception. Snack dispenser at the first floor but not available, empty and switched off. Take away for eating and waiting like other customers coming at the restaurant, and very easy to come back to the room with a large plate...The evening, Hotel doorman unwelcoming. Rooftop barmen useless, have to call them for a drink after 10min waiting, at 17h00. Staff dresscode, please. 18h, the room was not cleaned, at the reception, would you like us to clean it ? Yes...please... Otherwise hotel decorations are nice.

Inconsistent service

Customer review rating 2.5/5

Jas Business - Confirmed reviews ALL

There isn’t food room service delivery provided however the restaurant does prepare your food order on a tray. When I came down to collect the food, I was surprised there isn’t a food cover while I hold the tray to take the elevator back to the room. The website mentioned the dinner menu is available from 6pm however when I called, the staff could rudely mentioned the kitchen only opens at 7pm. Once I called after 7pm, the staff mentioned she can’t take my order through the phone and I need to come down to place the order which is an inconvenience as I still got an online meeting ongoing. :(

Beautifully unique

Customer review rating 5.0/5

Lilli C. Business - Confirmed reviews ALL

Beautiful hotel with a unique character. I loved my stay in London and Luxembourg in the Mama Shelter hotels. I did however prefer the breakfast in the London hotel. The breakfast there is table service and gives you a lot more optionality. Whereas in Luxembourg it was a self-service breakfast and optionality was low.

Good place for business trip

Customer review rating 3.5/5

Sophie H. Business - Confirmed reviews ALL

Business trip in Lux. 3 days . first time here

Convenient and comfortable

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

We, and many of the other attendees, used the new Mama Shelter hotel as a base for an Oxbridge reunion weekend. Although I expect high standards from any Accor Group hotel, we were still surprised by just how good this hotel was, particularly as staff quality always tends to be an issue in the GDL. Excellent basement parking, efficient (and welcoming) lifts, friendly service from reception, a well laid out room and bathroom, and a delicious breakfast all contributed to a pleasant stay. With a hectic weekend timetable, the simple access to and from the Mudam tram stop was much appreciated. Living little more than an hour's drive away, we rarely need to stay in Luxembourg but if the need arises again we will undoubtedly choose the Mama Shelter.

Short stay but nice

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Hotel location is central. The flair is freestyle. I enjoyed the Breakfast a lot.

good stay

Customer review rating 3.5/5

Cristina Business - Confirmed reviews ALL

lovely hotel but the room smell bad

Ambiance

Customer review rating 4.0/5

Ludo Business - Confirmed reviews ALL

Excellent service et confortable

Guarantee??

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

I wasn't happy about paying a guarantee for my stay in a hotel, it's the first time I have to do such a thing. It was also very inconvenient, since my debit card was not accepted so, after a long trip, I was sent out to find an ATM and bring the money. The check-out took also longer than normal because staff had to check whether my room was ok or not to give me back that guarantee. Is that really necessary? I find it not customer-friendly at all. Apart from that, the room was very nice, neat and REALLY calm, something that I appreciated. I missed a kettle and coffee/tea available in the room as all other Luxembourg hotels have. The shower was also not ideal, with hot/cold water not functioning very well and spilling a lot of water on the floor. I could also perceive a slight sewer smell. The staff was overall very friendly, except for one lady in charge of the restaurant who very quickly told me that the restaurant was full and did not make any effort to accommodate me on a table after a long day of work, not making either any effort to be polite. So I was send out the hotel again. I think that for the price of the rooms it is possible to find nicer places in Luxembourg who are friendlier and more customer-oriented.

Great hotel

Customer review rating 4.0/5

Ken B. Business - Confirmed reviews ALL

Mamas Shelter Lux up to now was a hidden gem to me. A colleague recommended it and I must say that I was not disappointed. Really funky decor with a unique styling throughout. The staff were excellent; the food was wonderful and even though this was a brief stay for work reasons I will happily come back again soon.

A little oasis of peace during a hectic Oxbridge reunion weekend

TripAdvisor rating 5.0/5

becasse TripAdvisor review

We, and many of the other attendees, used the new Mama Shelter hotel as a base for an Oxbridge reunion weekend. Although I expect high standards from any Accor Group hotel, we were still surprised by just how good this hotel was, particularly as staff quality always tends to be an issue in the GDL. Excellent basement parking, efficient (and welcoming) lifts, friendly service from reception, a well laid out room and bathroom, and a delicious breakfast all contributed to a pleasant stay. With a hectic weekend timetable, the simple access to and from the Mudam tram stop was much appreciated. Living little more than an hour's drive away, we rarely need to stay in Luxembourg but if the need arises again we will undoubtedly choose the Mama Shelter.

Very cool decor

Customer review rating 5.0/5

Andreea Solo - Confirmed reviews ALL

The hotel has a very good interior design that I really liked. The staff are nice and very helpful. The hotel room was a decent size and well equipt. Bed very comfortable also. I liked that they give you the option of room cleaning in the afternoon. The location of the hotel is good and the tram station is only a few minutes walk. I would definitely stay there again and I highly recommend it.

Good stay

Customer review rating 5.0/5

Jean Business - Confirmed reviews ALL

I really love and enjoy staying at the Mama Shelter. The Font Desk people was very great and provide good customer service. I love the entertainment at the restaurant the live music was awesome..

Good stay

Customer review rating 4.0/5

Rodrigo Families - Confirmed reviews ALL

We stayed for 2 days with family. Great rooms, modern, clean, very comfortable. Easy to get the tram and close to. Mall. You can reach downtown on 15 min so it is an easy location if you do not want to stay in more touristic area

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very good stay, nice room

Great stay

Customer review rating 5.0/5

Paul E. Business - Confirmed reviews ALL

I liked the atmosphere and style of the hotel. Nice food in the restaurant,.

Great hotel

Customer review rating 5.0/5

Drew Business - Confirmed reviews ALL

Fantastic hotel with great roof top bar, perfect for unwinding after a conference

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The room was excellent and the staff very friendly. The breakfast was good and the interior was very nice in the whole hotel. But the walls were very thin and I experienced disturbance several times late at night. Partly loud music from the roof top bar (I think), but also talking from the people in the room next door.

Excellent stay in a very convenient location

TripAdvisor rating 5.0/5

hubert_raeymaekers TripAdvisor review

The hotel has a very nice (eclectic) design creating a warm atmosphere. Breakfast provides all you need in a very relaxing way. The location is very convenient thanks to the free fast and frequent public transportation to the city.

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