Dear Ricardo, Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed our friendly and helpful team, as well as our food and rooms. We also appreciate your comments regarding the Wi-Fi experience. We understand that having to access the login page each time you want to use the internet can be inconvenient, and we are sorry for any frustration this may have caused during your stay. We will share your feedback with the relevant team so we can review how to make the connection process more seamless and convenient for our guests. Thank you once again for helping us identify areas where we can improve. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Best regards, Mariluz Coloma Front Office Manager

Dear Yenny, Thank you very much for sharing your feedback and for your positive comments about our location, comfortable facilities, breakfast selection, and cocktails. We are pleased to know that you had an overall comfortable experience with us. We sincerely apologize for the inconvenience you experienced with the Wi-Fi connection. We understand how important reliable and fast internet access is, especially during a hotel stay. We also appreciate your comment regarding the lack of information provided at check-in. We will share your feedback with our IT teams to reinforce the information provided to our guests and review the connection quality to ensure a smoother experience. Thank you once again for helping us identify areas for improvement. We hope to have the pleasure of welcoming you back and providing you with an even better experience. Kind regards, Mariluz Coloma Front Office Manager

Dear Jeff C. M., Thank you for taking the time to share your feedback with us. We sincerely apologize that several aspects of your experience did not meet the standards you expected from a quality hotel. We are sorry for the delays in breakfast replenishment, the inconsistencies during your dining experience, and the inconvenience regarding the drink voucher. We also regret that our service did not always feel welcoming and attentive. Your comments have been shared with our Food & Beverage team, and we will reinforce our service, communication, food quality, and operational standards to prevent similar situations. Please accept our sincere apologies and thank you for helping us identify areas where we can improve. Kind regards, Roberto Bringas Food & Beverage Manager Pullman Lima San Isidro

Dear Donald, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Henry, Thank you for sharing your experience with us. We are delighted to know that you had a comfortable stay and that our team provided attentive, patient, and kind service throughout your visit. Creating a welcoming and enjoyable environment for our guests is one of our top priorities, and it is wonderful to hear that you felt well cared for during your time with us. We are also pleased that you found our facilities suitable and comfortable. We hope that on your next visit you will have the opportunity to enjoy our breakfast experience as well, which our team prepares with great care every day. Thank you once again for your kind words. We look forward to welcoming you back soon. Kind regards, Mariluz Coloma Front Office Manager

Dear Manuel, Thank you very much for sharing your detailed feedback with us. We are delighted to know that you enjoyed our location, the comfort of your room, the quality of our food, and especially the friendliness and attentiveness of our team. Your kind words are truly appreciated and will be shared with our staff, as they are a great motivation for all of us. At the same time, we sincerely appreciate your constructive comments regarding the breakfast experience. We regret that some aspects of the buffet organization and food preparation did not fully meet your expectations. Please rest assured that your observations regarding the buffet layout, labeling, and hot food preparation have been noted and will be reviewed with our culinary team as part of our continuous improvement efforts. Thank you once again for your valuable feedback and for choosing us. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Mariluz Coloma Front Office Manager

Dear Peter, Thank you very much for sharing your experience with us. We are delighted to know that you enjoyed your 5-day stay, and that our location, facilities, and team contributed positively to your visit while attending your conference. We also appreciate your feedback regarding the room lighting. We are pleased to know you enjoyed the spaciousness and comfort of your room, and we will certainly take your comments into consideration as we continuously look for ways to improve our guests’ experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back soon. Kind regards, Mariluz Coloma Front Office Manager

Dear Angela, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Nicolas, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Karen, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Andrew, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Mr. L., Thank you very much for sharing such a heartfelt review with us. We are truly delighted to know that once again you enjoyed a magnificent stay at our hotel and that our team’s kindness, courtesy, and dedication across all departments contributed so positively to your visit to Lima. At the same time, we sincerely apologize for the inconvenience you experienced upon arrival regarding your upgrade, loyalty recognition, and welcome benefits. This is certainly not the seamless experience we aim to provide to our valued guests. We greatly appreciate your understanding and are pleased to know that Jackeline H. was able to promptly resolve the situation and ensure that your stay met the standards you have come to expect from us and other Accor properties. Your special recognition of Jackeline, Gian Carlo, Eric, Angelline, Lenny, Stephanie, Abimael, Renzo, and the rest of our team means a great deal to us. We will proudly share your kind words with them, as they will be truly honored to know they made such a memorable impact on your experience. Thank you once again for your loyalty and continued trust. It is always a pleasure to welcome you, and we look forward to making your next stay even more exceptional. Kind regards, Mariluz Coloma Front Office Manager

Dear Mr. Luc, Thank you for taking the time to share your feedback. We sincerely regret to learn that your recent stay did not meet your expectations, especially after your continued loyalty over the past five years. Please accept our apologies for the shortcomings you experienced, including the room conditions and the absence of the usual loyalty program benefits and personalized touches you are accustomed to. This is certainly not the level of service we strive to deliver, particularly to our valued returning guests. Your comments have been duly noted and will be addressed with our team to ensure these situations are not repeated. Please feel free to take note of my personal contact details, and do not hesitate to reach out to me directly for any future reservations or if you encounter any inconvenience. It will be my pleasure to personally ensure that your next stay meets and exceeds your expectations. We truly appreciate your loyalty and hope to have the opportunity to welcome you back soon under much better circumstances. Kind regards, Mariluz Coloma Front Office Manager

Dear Stephen R., We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Mauricio, Thank you for taking the time to tell us about your experience at the Pullman Lima San Isidro. We have gluten-free bread in our breakfast buffet, we regret that it was not available when you were having breakfast. I will reinforce with my team the replenishment of products so that situations like the one you experienced do not happen again. Sincerely, Roberto Bringas F&B Manager

Dear Pamela, We very much appreciate your comments regarding your stay at the Pullman Lima San Isidro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariluz Coloma Front Office Manager

Dear Paulina, Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay overall. At the same time, we sincerely apologize for the inconvenience you experienced with the safety box and the delay in resolving it. This is certainly not the level of service we aim to provide, and your comments will help us improve our response times in such situations. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Mariluz Coloma Front Office Manager

Dear Geoffrey, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the hot and cold water issue on March 4th. This was an unexpected emergency that affected service for only one day. Please be assured that our team worked throughout the night to resolve the situation, and full water service was restored on March 5th. We understand how important these services are for a comfortable stay, and we regret that this issue affected your experience. Measures have been taken to prevent similar situations in the future. We truly value your feedback and hope to have the opportunity to provide you with a seamless and enjoyable stay on your next visit. Kind regards, Mariluz Coloma Front Office Manager

Estimado Diego, Le agradecemos enormemente sus comentarios en relación a su estancia en Pullman Lima San Isidro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mariluz Coloma Front Office Manager