Novotel Karawang 4 stars

Dear Ms. Clara, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Karawang. We truly appreciate your kind comments regarding our strategic location, easy access from the Karawang Barat toll road, and our friendly and accommodating team. We sincerely apologize for the discomfort caused by the firmness of our pillows and bed. We understand how important a good night's sleep is, and we regret that this affected your stay. We will share your feedback with our team and review the availability and communication of softer pillow options or mattress toppers to better accommodate our guests' preferences. Regarding the welcome drinks, we are sorry that the takeaway cup charge caused disappointment, especially as a valued Gold member. We understand your expectation and appreciate you bringing this matter to our attention. Your feedback regarding the complimentary welcome drink policy has been noted and will be discussed with the management team for further consideration. We genuinely value your loyalty and hope you will give us another opportunity to provide you with a more comfortable and seamless experience on your next visit. Warm regards, Fika Koyong General Manager

Dear Ms. M., Thank you for taking the time to share your feedback following your family stay at Novotel Karawang. We sincerely apologize that your experience did not meet your expectations, particularly regarding the facilities for children and the pool environment. We understand how important it is for families to have a comfortable and enjoyable space where children can relax and play. We are especially sorry to hear about the smoking situation around the pool. We take our guests’ comfort and the cleanliness of our facilities seriously, and your feedback will be shared with the relevant team for closer attention and better monitoring of the area. We also appreciate your positive feedback regarding your booking experience through the Novotel website. We hope you will give us another opportunity to welcome you and provide a much more pleasant experience for you and your family. Warm regards, Fika Koyong General Manager Novotel Karawang

Dear Mr. Alfred C., Warm greetings from Novotel Karawang. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that our services met your expectations and that you had a comfortable and satisfying stay with us. It is also a pleasure to learn that your booking experience through the ALL Accor App was smooth and convenient. As one of our valued ALL Platinum members, your trust and loyalty mean a great deal to us, and we sincerely appreciate your continued support. Your encouraging comments serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Novotel Karawang. We look forward to welcoming you back on your next visit and providing you with another outstanding stay. Warm regards, Fika Koyong General Manager

Dear Mr. Adi K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location in West Karawang, enjoyed our fresh breakfast, found our team to be welcoming, and valued the recognition of your ALL Gold membership. It is wonderful to hear that you also found our hotel comfortable and clean overall. At the same time, we sincerely apologize for the areas that did not meet your expectations. We truly appreciate you bringing to our attention the cleanliness concern in the corner area as well as the cigarette smoke you noticed near the lift during your check-out. Please rest assured that your comments have been shared with our Housekeeping and Security teams. We will strengthen our cleaning inspections and reinforce our non-smoking policy to ensure guests fully comply with the designated smoking areas, creating a more pleasant environment for everyone. Your valuable feedback helps us improve, and we hope to have the opportunity to welcome you back for a much more comfortable and seamless stay in the near future. Warm regards, Ny. Fika Koyong General Manager

Dear, Mr. Anggakara P., Thank you very much for taking the time to share your feedback. We are delighted to know that you found our hotel to be well located and comfortable, and that your overall stay met your expectations. It is also a pleasure to hear that you enjoyed booking your stay through the ALL Accor App. Your kind words encourage our team to continue delivering a comfortable and seamless experience for all our guests. We truly appreciate your support and look forward to welcoming you and your family back to Novotel Karawang for another enjoyable stay in the near future. Warm regards, Fika Koyong General Manager