Dear Nurkholis A. S., Thank you for choosing Novotel Karawang and for taking the time to share your experience with us. We are delighted to hear that, despite making your reservation while on the way, our team was able to prepare everything in time for your arrival and provide you with a smooth check-in experience. We appreciate your positive feedback regarding the room, dinner, and overall service. At the same time, we regret to learn that the entrance to your room was somewhat inconvenient. Please accept our apologies for any discomfort this may have caused during your stay. Your feedback has been noted and will help us review ways to further enhance our guests' comfort and experience. I am especially pleased to hear your kind recognition of Luthfi. It is always encouraging to know when a team member exceeds expectations and creates a positive impression. I will personally share your compliments with him, and I am sure he will be delighted to know that his efforts were appreciated. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Karawang and providing an even better experience on your next visit. Warm regards, Fika Koyong General Manager

Dear B. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fika Koyong General Manager

Dear Ms. Clara, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Karawang. We truly appreciate your kind comments regarding our strategic location, easy access from the Karawang Barat toll road, and our friendly and accommodating team. We sincerely apologize for the discomfort caused by the firmness of our pillows and bed. We understand how important a good night's sleep is, and we regret that this affected your stay. We will share your feedback with our team and review the availability and communication of softer pillow options or mattress toppers to better accommodate our guests' preferences. Regarding the welcome drinks, we are sorry that the takeaway cup charge caused disappointment, especially as a valued Gold member. We understand your expectation and appreciate you bringing this matter to our attention. Your feedback regarding the complimentary welcome drink policy has been noted and will be discussed with the management team for further consideration. We genuinely value your loyalty and hope you will give us another opportunity to provide you with a more comfortable and seamless experience on your next visit. Warm regards, Fika Koyong General Manager

Dear Ms. M., Thank you for taking the time to share your feedback following your family stay at Novotel Karawang. We sincerely apologize that your experience did not meet your expectations, particularly regarding the facilities for children and the pool environment. We understand how important it is for families to have a comfortable and enjoyable space where children can relax and play. We are especially sorry to hear about the smoking situation around the pool. We take our guests’ comfort and the cleanliness of our facilities seriously, and your feedback will be shared with the relevant team for closer attention and better monitoring of the area. We also appreciate your positive feedback regarding your booking experience through the Novotel website. We hope you will give us another opportunity to welcome you and provide a much more pleasant experience for you and your family. Warm regards, Fika Koyong General Manager Novotel Karawang

Dear Mr. Alfred C., Warm greetings from Novotel Karawang. Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that our services met your expectations and that you had a comfortable and satisfying stay with us. It is also a pleasure to learn that your booking experience through the ALL Accor App was smooth and convenient. As one of our valued ALL Platinum members, your trust and loyalty mean a great deal to us, and we sincerely appreciate your continued support. Your encouraging comments serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Novotel Karawang. We look forward to welcoming you back on your next visit and providing you with another outstanding stay. Warm regards, Fika Koyong General Manager

Dear Mr. Adi K., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you appreciated our convenient location in West Karawang, enjoyed our fresh breakfast, found our team to be welcoming, and valued the recognition of your ALL Gold membership. It is wonderful to hear that you also found our hotel comfortable and clean overall. At the same time, we sincerely apologize for the areas that did not meet your expectations. We truly appreciate you bringing to our attention the cleanliness concern in the corner area as well as the cigarette smoke you noticed near the lift during your check-out. Please rest assured that your comments have been shared with our Housekeeping and Security teams. We will strengthen our cleaning inspections and reinforce our non-smoking policy to ensure guests fully comply with the designated smoking areas, creating a more pleasant environment for everyone. Your valuable feedback helps us improve, and we hope to have the opportunity to welcome you back for a much more comfortable and seamless stay in the near future. Warm regards, Ny. Fika Koyong General Manager

Dear, Mr. Anggakara P., Thank you very much for taking the time to share your feedback. We are delighted to know that you found our hotel to be well located and comfortable, and that your overall stay met your expectations. It is also a pleasure to hear that you enjoyed booking your stay through the ALL Accor App. Your kind words encourage our team to continue delivering a comfortable and seamless experience for all our guests. We truly appreciate your support and look forward to welcoming you and your family back to Novotel Karawang for another enjoyable stay in the near future. Warm regards, Fika Koyong General Manager

Dear Mr/Mrs. Mega A. K., Thank you for taking the time to share your feedback and for choosing Novotel Karawang. We are delighted to know that you enjoyed your stay and appreciated our clean, well-maintained rooms as well as our breakfast offerings. We also sincerely appreciate your constructive comments. We apologize for the inconvenience you experienced during breakfast due to the limited seating capacity. During busy periods, our restaurant can become quite crowded, and we understand that having to share a table may have affected your dining experience. Please know that we are continuously exploring ways to improve guest comfort during peak breakfast hours. We also regret that the shower water pressure and air conditioning did not meet your expectations. Your feedback has been shared with our Engineering team to inspect and optimize both the water pressure and the air conditioning system, ensuring greater comfort for our guests. Thank you once again for your valuable feedback. Your comments help us improve the experience we provide, and we truly hope to have the opportunity to welcome you back for an even more enjoyable stay at Novotel Karawang. Warm regards, Fika Koyong General Manager

Dear Mr. Yustinus W. N., Thank you for your perfect score and for sharing your experience with us. We are delighted to know that you appreciated our check-in service, friendly security team, and comfortable room. Your kind words will be shared with our team as encouragement to continue delivering excellent service. We look forward to welcoming you back to Novotel Karawang in the near future. Warm regards, Fika Koyong General Manager

Dear Mr. Farid W., Thank you for sharing your review and for choosing Novotel Karawang. We are delighted to know that you enjoyed our strategic location and found your stay comfortable. Being conveniently located near the toll gate is indeed one of the advantages we are proud to offer for both business and leisure travelers. Your positive feedback means a lot to us, and we look forward to welcoming you back for another pleasant stay in the future. Warm regards, Fika Koyong General Manager

Dear Mr, John, Thank you for your wonderful review and for choosing to stay with us at Novotel Karawang. We are delighted to hear that you enjoyed our clean and comfortable rooms, delicious food, and the warm hospitality provided by our team. Your kind words about our housekeeping staff, restaurant team, and reception team mean a lot to us. We will be sure to share your compliments with them, as they will be thrilled to know they helped make your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Fika Koyong General Manager

Dear Mr. Putra K. U., Thank you very much for your wonderful review and for sharing your experience at Novotel Karawang. We are delighted to know that your reservation process went smoothly and pleasantly. We truly appreciate your kind words for Ana from our Reservation team. It is wonderful to hear that her friendliness, professionalism, responsiveness, and attention to detail made such a positive impression on your experience. Your appreciation will certainly be shared with Ana as encouragement to continue delivering excellent service. Thank you once again for choosing Novotel Karawang. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Fika Koyong General Manager

Dear Mr. Robert L. J., Thank you for taking the time to share your wonderful experience at Novotel Karawang. We are delighted to know that our hotel could provide both comfort and convenience during your business trip. It is truly rewarding to hear that you appreciated our strategic location, comfortable room, and well-maintained facilities. We are especially pleased to know that our team, including the receptionist staff, Mahmut the driver, and our manager, were able to assist you and contribute to a smooth and enjoyable stay. Your kind words about our team’s professionalism, friendliness, and helpfulness mean a lot to us and will certainly motivate us to continue delivering excellent service to all our guests. Thank you once again for your recommendation. We look forward to welcoming you back to Novotel Karawang on your next visit. Best regards, Fika Koyong General Manager

Dear Mrs. Nyimas A., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear Mr. Riandy Y. S., Thank you for taking the time to share your experience regarding your recent family stay via the Accor ALL app. We are delighted to hear that you enjoyed a comfortable stay and found our location convenient for your needs. Please accept our sincere apologies for the inconvenience you experienced with our parking facilities. Your feedback regarding the parking space is invaluable to us, and we will certainly use it as a reference for future improvements to better accommodate modern vehicles. It was a pleasure having you and your family with us, and we look forward to the opportunity of welcoming you back for an even more seamless experience. Fika Koyong General Manager

Dear Mr. Noor F. I. B. Z., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear Mr. Joe H., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Dear Mr. Rully, Thank you for taking the time to share your feedback and for staying with us at Novotel Karawang. We sincerely apologize for the inconvenience caused by the delay in responding to your report regarding the air conditioning issue in your room. We understand how important a comfortable room environment is, and we regret that our response did not meet your expectations. Please be assured that your comments have been shared with the relevant teams for review and improvement. We are committed to providing prompt and efficient service, and your feedback helps us identify areas where we can do better. We appreciate your valuable input and hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable stay in the future. Warm regards, Fika koyong General Manager

Dear Bhoga K., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager