Novotel Karawang 4 stars

Customer review rating (ALL Rating) 4.4/5 185 reviews

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Novotel Karawang - Image 1
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Jl Interchange Karawang Barat, Margakaya Teluk Jambe Barat, Karawang Jawa Barat, 41361 KARAWANG, Indonesia

Description

Hotel extras

  • Free WIFI is available.

  • The hotel is 10 min away from the Karawang industrial compound.

  • Guests can unwind at our Fitness Centre and Spa.

  • The hotel has easy access to the Karawang Barat Toll Gate of the Jakarta to Bandung Highway.

  • The hotel is located only 10 minutes away from the International Golf Club

Our accommodation(s)

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Hotel location

Novotel Karawang

Jl Interchange Karawang Barat, Margakaya Teluk Jambe Barat, Karawang Jawa Barat
41361 KARAWANG
Indonesia

GPS:-6.33776, 107.272111

Telephone
Fax +62 267 6483000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NUANCE RESTAURANT

Enjoy our buffet and à la carte offerings from breakfast, lunch to dinner. A great selection of delectable cuisine served in a fun and casual ambiance. Nuance is the perfect place for an after work rendezvous.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  185 reviews

TripAdvisor Rating  4.8/5  410 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Nanda D. N. Families - Confirmed reviews ALL

Always happy to stay in novotel happy, service excellent, good ambience, overall we love it.

Dear mrs. Nanda D. N., We very much appreciate your comments regarding your stay at the Novotel Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Eli L. Couples - Confirmed reviews ALL

Prior to the stay, I did not appreciate being contacted to make a bank deposit via WhatsApp to secure my stay. I booked the only option through the ALL app which had no prepayment required. If the hotel wishes to have upfront payment, they should have this option available. This negatively impacted the experience, as otherwise the stay was pleasant.

Dear Mr. Eli L., Thank you very much for sharing your feedback and for staying with us. We truly appreciate your comments and are glad to hear that you found the stay pleasant overall. We sincerely apologize if our request for a deposit caused any inconvenience. As your reservation was during the New Year high season, when demand is extremely high and rooms are fully booked, we request a deposit to ensure that all reservations are guaranteed and to avoid last-minute cancellations. We appreciate your understanding and your valuable feedback, which helps us improve our communication with future guests. We hope to have the opportunity to welcome you again in the future and provide an even better experience. Sincerely, Fika Koyong General Manager

Customer review rating 4.0/5

Randy Z. Solo - Confirmed reviews ALL

fast check in : NO. fast check out : YES. Nice FO service when i check out. best location. nice pool. best breakfast. nice service from the F & B staff , polite and helpful.

Customer review rating 2.0/5

Kairul L. Families - Confirmed reviews ALL

I recently stayed at the Novotel Karawang and was quite let down by the overall experience. While the room itself was decent, many other aspects of the hotel fell short of the 4-star rating. The front desk staff seemed quite uninformed, unable to properly answer my questions or provide the promised welcome drink. The breakfast buffet was terrible, with many empty trays that were not promptly refilled by the staff. The Indomie noodle station had excessively salty broth, and the egg station items were also overly salted. It was clear the kitchen was struggling to maintain quality and consistency. The pool area was dirty and had visible algae buildup, and there were even cockroaches present. The gym also had an unpleasant mildew odor. Most of the other guests appeared to be business travelers rather than leisure guests. Overall, I would not recommend the Novotel Karawang, as it falls well short of a 4-star hotel experience. The Mercure Karawang would likely be a much better choice in the area. I expected far more from the Novotel brand.

Dear Mr. Kairul L., Thank you for taking the time to tell us about your experience at the Novotel Karawang. I am sorry that your experience did not meet your expectations. Your comments about the staff's knowledge and the quality of the breakfast buffet have been noted, and I assure you that we value guest input as a means to enhance our services. I also appreciate your observations regarding the pool area and gym facilities. Cleanliness and maintenance are priorities for us, and your feedback will be shared with our team to ensure improvements are made in these areas. We strive to provide a memorable experience for all our guests, and I am truly sorry to hear that we fell short during your visit. Thank you once again for your insights, and I hope you consider giving us another chance in the future. please allow me to express my sincerest apologies. Sincerely, Fika Koyong General Manager

Customer review rating 3.0/5

Nikolas A. Business - Confirmed reviews ALL

Breakfast and dinner were good, but options are limited. Room and pillows were smelling bad.

Dear Nikolas A., Thank you for taking the time to tell us about your experience at the Novotel Karawang. We appreciate your comments regarding our location and dining options. However, I regret to hear about the issues you experienced with the room and pillows. Your concerns are important to us, and we will review them accordingly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fika Koyong General Manager

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Other web-users rate our hotel

  • 84 reviews 8.5/10 Location
  • 305 reviews 8.4/10 Room
  • 292 reviews 8.9/10 Service
  • 5 reviews 7.7/10 WiFi
  • 169 reviews 8.6/10 Cleanliness
  • 93 reviews 8/10 Breakfast
  • 92 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.