Kepada Yth. Bapak Karyadi S., Salam hangat dari Ibis Styles Bekasi Jatibening! Atas nama seluruh tim ibis Styles Bekasi Jatibening, kami mengucapkan terima kasih yang tulus atas ulasan yang luar biasa ini. Kami senang dan bangga membaca bahwa Bapak telah merasakan "Welcoming stay" bersama kami. Menjadi tujuan utama kami agar setiap tamu yang datang merasa diterima, nyaman, dan dipedulikan sejak pertama kali tiba. Apresiasi sebesar-besarnya juga kami sampaikan kepada Bapak karena telah mengakui kerja keras tim kami. Kami terus berusaha untuk memberikan pelayanan untuk memenuhi ekspektasi — memperhatikan detail-detail kecil, mulai dari kerapihan kamar, keramahan sapaan, hingga memastikan kebutuhan Bapak terpenuhi dengan cepat, agar anda dapat merasakan kenyamanan seperti di rumah sendiri. Mendengar bahwa pengalaman Bapak sangat berkesan dan berencana untuk kembali lagi adalah hal terbaik bagi kami. Itu menjadi semangat bagi seluruh tim untuk terus menjaga dan meningkatkan standar pelayanan kami setiap harinya.Kami menantikan kesempatan untuk menyambut Bapak kembali di ibis Styles Bekasi Jatibening. Semoga di kunjungan berikutnya, kami dapat kembali menciptakan momen-momen nyaman dan tak terlupakan untuk Bapak. Sekali lagi terima kasih atas kepercayaan dan dukungannya. Hormat kami, Hieronimus Supadma Front Office Manager

Dear Mr. Rizki, Warm greetings from Ibis Styles Bekasi Jatibening! Thank you very much for taking the time to share your review. We are delighted to hear that you found our hotel well located and comfortable, and that you enjoyed our excellent service. It is our pleasure to ensure every guest feels at home during their stay. Your feedback means a lot to our entire team and motivates us to continue maintaining our high standards. We look forward to welcoming you back to ibis Styles Bekasi Jatibening in the near future. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. William K., Warm greetings from Ibis Styles Bekasi Jatibening! Thank you so much for taking the time to share your great feedback about your experience stay with us. We are delighted to hear that your room was comfortable and that our staff made your stay exceptional. “Could not have asked for a better experience” is the highest compliment for our team. We will be sure to pass your kind words to our Housekeeping and Front Office teams who work every day to deliver service with our “All Heart” philosophy.We look forward to welcoming you back on your next visit to Bekasi. Until then, we wish you a great day ahead. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. Soon H. Y., Warmest greetings from Ibis Styles Bekasi Jatibening! Please accept our sincerest apologies for the disappointing experience you had during your stay at ibis Styles Bekasi Jatibening. This is not the standard of comfort and “All Heart” service we aim to deliver, especially when you had an early meeting the next morning. Thank you for taking the time to share these details. Your feedback is vital. Our Housekeeping and Engineering teams have already been instructed to follow up all the problem. Under the updated ALL Accor loyalty program, benefits such as complimentary room upgrades and welcome fruit are no longer included for Elite members. You can view the full, up-to-date list of benefits for each tier in the ALL Accor app under the “Benefits” section. We understand this change may be disappointing, and we remain committed to offering other forms of service and recognition within the current policy. We are genuinely sorry that we did not meet your expectations this time. Thank you again for your feedback. We hope you will give us another opportunity to welcome you back and show you the true hospitality ibis Styles Bekasi Jatibening strives for. Best regards, Hieronimus Supadma Front Office Manager

Kepada Yth. Bapak Achmad y., Salam hangat dari Ibis Styles Bekasi Jatibening! Terima kasih banyak atas review singkat namun bermakna. Kami senang sekali mendengar Bapak merasa nyaman selama menginap di hotel kami. Kenyamanan tamu memang prioritas utama kami, mulai dari kebersihan kamar hingga keramahan tim.Kami menantikan kesempatan untuk menyambut Bapak kembali dan memastikan rasa nyaman itu tetap terjaga di kunjungan berikutnya. Hormat kami, Hieronimus Supadma Front Office Manager

Dear Mr. Josiah W., Warmest greetings from Ibis Styles Bekasi Jatibening. Thank you for choosing our hotel while you stay in Bekasi area. We so sorry to hear that your experience with room upgrade didn't meet your expectations during your stay at Ibis Styles Bekasi Jatibening. We do apologize for the disappointment caused, but I want to clarify that as an Accor ALL Gold member, the complimentary room upgrade benefit does not apply to Economic Accor hotel brands like Ibis, Ibis Styles and Adagio. You can find this information on the Accor ALL app under the benefits section. I understand that other Ibis Styles locations may have offered upgrades in the past, but now mostly Economic hotel brands are bound by the current policy. We appreciate your loyalty and the significant business you brought to our hotel, especially during your wedding celebration. Please accept my apologies for not being able to offer an upgrade, and I hope you understand our position. On a positive note, We are delighted to hear that our staff were fantastic, accommodating, and friendly. We will ensure that their efforts are recognized and appreciated. We value your feedback and look forward to welcoming you back soon. If there's anything we can do to improve your next stay, please don't hesitate to let us know. Best regards, Hieronimus Supadma Front Office Manager

Kepada Yth. Effi S., Salam hangat dari Ibis Styles Bekasi Jatibening ! Kami sangat senang mendengar bahwa Anda puas dengan pelayanan yang baik dan kebersihan kamar di Ibis Styles Bekasi Jatibening. Kami berusaha keras untuk menciptakan pengalaman menginap yang nyaman dan berkesan bagi tamu kami, dan kami sangat berterima kasih atas pujian Anda. Kami berharap dapat menyambut Anda kembali segera! Hormat kami, Hieronimus Supadma Front Office Manager

Dear Mr. Sebastian A., Warm greetings from Ibis Styles Bekasi Jatibening! Thank you for choosing Ibis Styles Bekasi Jatibening for your second stay with us. We are happy to hear that you had an exceptional experience during your two-week stay. We're delighted to hear that our staff, including Mr. Rasyid, made you feel welcomed and accommodated your needs. Our team takes pride in providing warm and friendly service, and we're grateful that it shone through during your stay. We're also pleased to hear that you enjoyed our breakfast options, which are designed to offer a taste of local flavors. Mr. Rasyid's dedication to ensuring your comfort is truly appreciated, and we'll be sure to pass on your kind words to him. Thank you for your loyalty and for choosing Ibis Styles Bekasi Jatibening. We're looking forward to welcoming you back soon and exceeding your expectations again! Best regards, Hieronimus Supadma Front Office Manager

Kepada Yth. Ibu Effi S., Salam hangat dari Ibis Styles Bekasi Jatibening! Terima kasih atas ulasan yang sangat positif tentang hotel kami. Kami bersyukur mendengar bahwa Anda memiliki pengalaman menginap yang memuaskan sebagai ALL Platinum member. Kami senang bahwa Anda merasa kamar yang bersih dan segala sesuatu berjalan dengan baik selama menginap di hotel kami. Kami berusaha untuk memberikan pelayanan yang terbaik bagi tamu kami, terutama bagi anggota Platinum member seperti Anda. Terima kasih atas apresiasi Anda, kami berharap dapat menyambut Anda kembali di Ibis Styles Bekasi Jatibening di masa depan! Hormat kami, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Dear Mr. Sidharta G. D., Warm greetings from Ibis Styles Bekasi Jatibening! Thank you for taking the time to share your detailed feedback following your recent stay at Ibis Styles Bekasi Jatibening. We truly appreciate your loyalty as a Gold member and are glad to hear you enjoyed the benefits such as the late check-out, welcome drink, and complimentary breakfast. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room cleanliness, safe deposit box, bed arrangement, and breakfast service have been noted with utmost seriousness. Please rest assured that we are addressing these matters with our housekeeping and F&B teams to ensure immediate improvements and prevent recurrence. On a brighter note, we’re delighted to hear that Ms. Rastya’s ( Reception ) warm hospitality left a positive impression. We will be sure to pass along your kind words to her — she will be thrilled to know her efforts were appreciated. Thank you once again for your constructive feedback and belief in our potential. We are committed to enhancing our service and facilities, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience. Best regards, Hieronimus Supadma Front Office Mananegr

Dear Ms. Fiska F., Thank you for sharing your experience with us. We’re delighted to hear that your check-in process was smooth and that we were able to accommodate your request for a quiet room to ensure a restful stay. We sincerely apologize for the initial oversight regarding the vitrage in your room, but we’re glad our housekeeping team responded promptly and resolved it to your satisfaction. Your feedback helps us continue to improve and deliver the best possible service. We hope to welcome you back soon at Ibis Styles Bekasi Jatibening for another comfortable and seamless stay. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Dear Fita P., Warm greetings from Ibis Styles Bekasi Jatibening. Thank you for taking the time to share your concerns about your stay with us. We do apologize for the issues you experienced with the swimming pool cleanliness, breakfast quality, and umbrella request. We take these matters seriously and will address them immediately. The swimming pool is typically cleaned daily, but it seems we fell short this time. We'll ensure it's cleaned every day moving forward. Regarding breakfast, we'll work with our kitchen to improve food quality and service speed. We appreciate your feedback on the reception and room. We'll remind our staff to be more attentive to guest requests. Sorry again for the inconvenience, and we hope you'll give us another chance to serve you better. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Kepada Yth. Bapak Dohar E. Z., Salam hangat dari Ibvis Styles Bekasi Jatibening! Merupakan kebahagiaan tersendiri bagi kami menerima ulasan positif dari Anda. Kami senang mengetahui bahwa pengalaman menginap Anda di Ibis Styles Bekasi Jatibening meninggalkan kesan yang begitu baik. Ulasan seperti ini menjadi semangat bagi seluruh tim kami untuk terus memberikan pelayanan terbaik setiap harinya. Kami menghargai apresiasi Anda terhadap kebersihan hotel, kenyamanan kamar, serta kerapian toilet kami. Terlebih lagi, pujian Anda terhadap keramahan dan bantuan dari seluruh staf kami sungguh berarti bagi kami. Tim kami memang berkomitmen untuk menciptakan suasana yang hangat dan menyenangkan bagi setiap tamu. Terima kasih atas ucapan selamat dan dukungan Anda. Kami menantikan kunjungan Anda berikutnya untuk memberikan pengalaman yang terbaik. Hormat kami, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Dear Mr. Hadyan H., Warm greetings from Ibis Styles Bekasi Jatibening.. We thank you for your positive reviews and for choosing to stay with us while you in Bekasi Jatibening. We are delighted to hear that your experience met your expectations , from our room rates and services to the smooth check-in and check-out process. It’s especially rewarding to know that you found your room clean and comfortable, and that our team made your stay enjoyable. Your intention to return means the world to us, and we can’t wait to welcome you back for another pleasant visit. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Dear Mr. Aditya K., Warmest greetings from Ibis Styles Bekasi Jatibening.. Thank you so much for taking the time to share your detailed experience with us. We're truly grateful for your kind words and delighted to hear that your check-in and room upgrade were well-prepared, and that our team’s warm smiles made a positive impression on your stay 😊. We're also glad you enjoyed the spacious rooms, great views, and refreshing air conditioning! We sincerely appreciate your constructive feedback regarding areas that didn’t meet expectations. Your comments about the pool hours, Accor benefit inconsistencies, and delays in room service are noted with great concern. We understand how frustrating it must have been to receive mixed information and experience delays, and we’re actively working with our team to ensure clearer communication and smoother processes moving forward. Regarding the Do Not Disturb light and towel replacement, we apologize for the oversight. Our housekeeping team is being retrained to respect guest preferences more attentively. The issue with lights being left on and the emergency phone in the lift lobby not being connected are also being addressed immediately to ensure guest comfort and safety. We’re grateful for your patience and for highlighting these areas—it helps us improve and serve you better. We hope to welcome you back soon and provide an even more seamless and enjoyable experience. Warm regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Dear N., Warm greetings from Ibis Styles Bekasi Jatibening. Thank you for sharing your feedback with us. We truly appreciate your honesty and are sorry to hear that the air conditioning in Room 816 did not meet your expectations during your stay. Please rest assured that we have forwarded this concern to our Engineering team for immediate inspection and maintenance. Your input is invaluable in helping us maintain the comfort and quality that our guests deserve. We hope to have the opportunity to welcome you back soon with an even better experience. Best regards, Hieronimus Supadma Front Office Manager

Dear Ivan T., Warmest greetings from Ibis Styles Jatibening. Thank you for choosing ibis Styles Bekasi Jatibening as your place to stay in Bekasi and thank you for giving us positive review. We are delighted to know that you have enjoyed our location, room and facilities. The warm compliment has been addressed accordingly to our entire team to maintain our consistency on providing the excellent service for our guest. The amazing experience you had, is what we are always aiming for and therefore your next visit will be much anticipated by the entire team of ibis Styles Bekasi Jatibening. Sincerely, Rahmad DARTIUS Guest Experience Champion

Kepada Tony H. yang terhormat, Salam hangat dari Ibis Styles Jatibening. Terima kasih banyak atas ulasan positif yang diberikan kepada ibis Styles Bekasi Jatibening. Sungguh menjadi kebahagiaan bagi kami untuk mengetahui bahwa Anda dan keluarga amat berkenan dengan hotel kami dan mendapatkan pengalaman menginap yang menyenangkan. Sekali lagi terima kasih dan besar harapan kami untuk menerima kembali kunjungan Anda di ibis Styles Bekasi Jatibening. Tentunya kami akan memastikan pada kunjungan berikutnya Anda akan mendapatkan pengalaman menginap yang sangat menyenangkan seperti sebelumnya. Hormat kami, Rahmad DARTIUS Guest Experience Champion