ibis Styles Bekasi Jatibening 4 stars

Customer review rating (ALL Rating) 4.7/5 415 reviews

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Jalan Caman Raya 21, Jatibening, Pondokgede, 17412 BEKASI, Indonesia

Description

Hotel extras

  • ibis Styles Bekasi Jatibening is located in Grand Icon Complex.

  • The hotel provides easy access to the supermarket, restaurants and shopping centers.

  • The hotel offers easy access to 3 major toll roads leading to the Bekasi Industrial Area.

  • The hotel presenting the vibrant homey neighborhood of Bekasi.

  • The hotel perfect for leisure and business travellers looking to stay in Bekasi Area

Our accommodation(s)

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Hotel location

ibis Styles Bekasi Jatibening

Jalan Caman Raya 21, Jatibening, Pondokgede
17412 BEKASI
Indonesia

GPS:-6.252186, 106.952499

Telephone
Fax +62 21 80676110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  415 reviews

TripAdvisor Rating  4.8/5  834 reviews

Certificate of excellence 2025

Satisfied Australian customer

TripAdvisor rating 5.0/5

Hans R TripAdvisor review

The location was 10 minutes from the family. The atmosphere was relaxing. The room was spacious and comfortable. The staff were exceptionally friendly, helpful and caring about my wellbeing. I was made to feel valued as a guest. Can recommend this hotel to anyone and I am going back there in 4 weeks because it is also excellent value.

Dear 51hansr , Warm greetings from Ibis Styles Bekasi Jatibening... Thank you for choosing our hotel while you stay in Bekasi area. We' are absolutely thrilled to hear that you had a wonderful stay at Ibis Styles Bekasi Jatibening! Thank you for taking the time to share your positive experience with us. We are delighted to hear that our location was convenient for you and your family, and that our staff made you feel valued and cared for. Our team is committed to providing exceptional service, and it's wonderful to know that we met your expectations. We're looking forward to welcoming you back in 4 weeks and appreciate your loyalty to our hotel. Please feel free to reach out to us anytime if there's anything we can do to make your next stay even better! Thank you again for choosing Ibis Styles Bekasi Jatibening, and we can't wait to see you soon! Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 5.0/5

Hadyan H. Solo - Confirmed reviews ALL

I so happy to stay here. Room rate and all the products and services have been met my expectations. The check in and check out process by reception very smooth and room really clean. I will come back to stay here.

Dear Mr. Hadyan H., Warm greetings from Ibis Styles Bekasi Jatibening.. We thank you for your positive reviews and for choosing to stay with us while you in Bekasi Jatibening. We are delighted to hear that your experience met your expectations , from our room rates and services to the smooth check-in and check-out process. It’s especially rewarding to know that you found your room clean and comfortable, and that our team made your stay enjoyable. Your intention to return means the world to us, and we can’t wait to welcome you back for another pleasant visit. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Customer review rating 3.5/5

Aditya K. Business - Confirmed reviews ALL

The hotel had my check-in prepared and room upgraded, as part of my Accor benefits even before arrival, which I really appreciate! Rooms are big! Views are great! Air con is great! Pool hours are not that great, as no one has time to go in the evening before 6pm. Way too much confusion about other Accor benefits, such as discount on food for room service. 3 people said yes, reception said already applied, but when the bill came, staff said not available. Went to the Restaurant to eat, but they made me wait 20 mins to get the bill because they had to apply my Accor discount, but could not do this at the restaurant counter. I always turn on the Do Not Disturb light, but every time I come back to my room in the evening, my room has been serviced - doesn't make any sense. I keep handing up my towels, but they keep getting replaced everyday. I turn off the lights before leaving, but every day I come back, all the lights are on - not sure why! Food tastes really good, but they always say 25 mins for room service, but it takes 45-50 mins every time. Out of the 4 times I've ordered, incorrect order was only delivered once.

Dear Mr. Aditya K., Warmest greetings from Ibis Styles Bekasi Jatibening.. Thank you so much for taking the time to share your detailed experience with us. We're truly grateful for your kind words and delighted to hear that your check-in and room upgrade were well-prepared, and that our team’s warm smiles made a positive impression on your stay 😊. We're also glad you enjoyed the spacious rooms, great views, and refreshing air conditioning! We sincerely appreciate your constructive feedback regarding areas that didn’t meet expectations. Your comments about the pool hours, Accor benefit inconsistencies, and delays in room service are noted with great concern. We understand how frustrating it must have been to receive mixed information and experience delays, and we’re actively working with our team to ensure clearer communication and smoother processes moving forward. Regarding the Do Not Disturb light and towel replacement, we apologize for the oversight. Our housekeeping team is being retrained to respect guest preferences more attentively. The issue with lights being left on and the emergency phone in the lift lobby not being connected are also being addressed immediately to ensure guest comfort and safety. We’re grateful for your patience and for highlighting these areas—it helps us improve and serve you better. We hope to welcome you back soon and provide an even more seamless and enjoyable experience. Warm regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Customer review rating 4.0/5

N. N. Business - Confirmed reviews ALL

AC in Room 816 was hot, I think it needs a regular service to make it more cool

Dear N., Warm greetings from Ibis Styles Bekasi Jatibening. Thank you for sharing your feedback with us. We truly appreciate your honesty and are sorry to hear that the air conditioning in Room 816 did not meet your expectations during your stay. Please rest assured that we have forwarded this concern to our Engineering team for immediate inspection and maintenance. Your input is invaluable in helping us maintain the comfort and quality that our guests deserve. We hope to have the opportunity to welcome you back soon with an even better experience. Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 4.5/5

Ivan T. Families - Confirmed reviews ALL

Friendly staff and good location for staycation

Dear Ivan T., Warmest greetings from Ibis Styles Jatibening. Thank you for choosing ibis Styles Bekasi Jatibening as your place to stay in Bekasi and thank you for giving us positive review. We are delighted to know that you have enjoyed our location, room and facilities. The warm compliment has been addressed accordingly to our entire team to maintain our consistency on providing the excellent service for our guest. The amazing experience you had, is what we are always aiming for and therefore your next visit will be much anticipated by the entire team of ibis Styles Bekasi Jatibening. Sincerely, Rahmad DARTIUS Guest Experience Champion

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Other web-users rate our hotel

  • 93 reviews 8.5/10 Location
  • 509 reviews 9/10 Room
  • 624 reviews 9.5/10 Service
  • 11 reviews 8.6/10 WiFi
  • 415 reviews 9.2/10 Food
  • 330 reviews 9.1/10 Cleanliness
  • 184 reviews 9.1/10 Breakfast
  • 95 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.