ibis Styles Bekasi Jatibening 4 stars

Customer review rating (ALL Rating) 4.7/5 378 reviews

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Jalan Caman Raya 21, Jatibening, Pondokgede, 17412 BEKASI, Indonesia

Description

Hotel extras

  • ibis Styles Bekasi Jatibening is located in Grand Icon Complex.

  • The hotel provides easy access to the supermarket, restaurants and shopping centers.

  • The hotel offers easy access to 3 major toll roads leading to the Bekasi Industrial Area.

  • The hotel presenting the vibrant homey neighborhood of Bekasi.

  • The hotel perfect for leisure and business travellers looking to stay in Bekasi Area

Our accommodation(s)

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Hotel location

ibis Styles Bekasi Jatibening

Jalan Caman Raya 21, Jatibening, Pondokgede
17412 BEKASI
Indonesia

GPS:-6.252186, 106.952499

Telephone
Fax +62 21 80676110

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  378 reviews

Customer review rating 5.0/5

Sebastian A. Couples - Confirmed reviews ALL

This was my second time staying at ibis Styles Bekasi, this time for two weeks and i must say i have no complaints to make at all...great friendly staff that make you feel welcomed, not once did i not see a smile. The breakfast was always on point and full of tasty traditional options. Special big thank you to Mr. Rasyid for always accommodating me and having me feel comfortable since the first time i logged at ibis! I look forward to book again in the future.

Dear Mr. Sebastian A., Warm greetings from Ibis Styles Bekasi Jatibening! Thank you for choosing Ibis Styles Bekasi Jatibening for your second stay with us. We are happy to hear that you had an exceptional experience during your two-week stay. We're delighted to hear that our staff, including Mr. Rasyid, made you feel welcomed and accommodated your needs. Our team takes pride in providing warm and friendly service, and we're grateful that it shone through during your stay. We're also pleased to hear that you enjoyed our breakfast options, which are designed to offer a taste of local flavors. Mr. Rasyid's dedication to ensuring your comfort is truly appreciated, and we'll be sure to pass on your kind words to him. Thank you for your loyalty and for choosing Ibis Styles Bekasi Jatibening. We're looking forward to welcoming you back soon and exceeding your expectations again! Best regards, Hieronimus Supadma Front Office Manager

Customer review rating 4.5/5

Effi S. Couples - Confirmed reviews ALL

Good stay c

Kepada Yth. Ibu Effi S., Salam hangat dari Ibis Styles Bekasi Jatibening! Terima kasih atas ulasan yang sangat positif tentang hotel kami. Kami bersyukur mendengar bahwa Anda memiliki pengalaman menginap yang memuaskan sebagai ALL Platinum member. Kami senang bahwa Anda merasa kamar yang bersih dan segala sesuatu berjalan dengan baik selama menginap di hotel kami. Kami berusaha untuk memberikan pelayanan yang terbaik bagi tamu kami, terutama bagi anggota Platinum member seperti Anda. Terima kasih atas apresiasi Anda, kami berharap dapat menyambut Anda kembali di Ibis Styles Bekasi Jatibening di masa depan! Hormat kami, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Customer review rating 3.0/5

Sidharta G. D. Solo - Confirmed reviews ALL

As a member, I enjoyed several benefits, including a late check-out until 5:00 PM, a welcome drink, and complimentary breakfast for two. However, there were several disappointing aspects of my stay. The room needed to be properly cleaned, as there was a lot of hair on the floor. The safe deposit box battery was low, and instead of a double bed as per my reservation, the room had two single beds pushed together. In addition, the breakfast experience was below expectations, as some food items ran out and were not replenished promptly. Despite these shortcomings, I would like to personally thank Ms. Rastya for her warm hospitality. Mr. Jamal, I sincerely hope you will take this feedback constructively and work on improving both the hotel and the team. I believe Ibis Styles Bekasi Jatibening has the potential to perform better and stand out among other hotel chains in Bekasi.

Dear Mr. Sidharta G. D., Warm greetings from Ibis Styles Bekasi Jatibening! Thank you for taking the time to share your detailed feedback following your recent stay at Ibis Styles Bekasi Jatibening. We truly appreciate your loyalty as a Gold member and are glad to hear you enjoyed the benefits such as the late check-out, welcome drink, and complimentary breakfast. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room cleanliness, safe deposit box, bed arrangement, and breakfast service have been noted with utmost seriousness. Please rest assured that we are addressing these matters with our housekeeping and F&B teams to ensure immediate improvements and prevent recurrence. On a brighter note, we’re delighted to hear that Ms. Rastya’s ( Reception ) warm hospitality left a positive impression. We will be sure to pass along your kind words to her — she will be thrilled to know her efforts were appreciated. Thank you once again for your constructive feedback and belief in our potential. We are committed to enhancing our service and facilities, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience. Best regards, Hieronimus Supadma Front Office Mananegr

Customer review rating 4.0/5

Fiska F. Solo - Confirmed reviews ALL

Check in was smooth. Room is quiet cos I asked quiet room to sleep. The only missed was the room was setting without vitrage, so I had to ask HK to come and get it fixed. They fixed it fast so I could rest right afterwards.

Dear Ms. Fiska F., Thank you for sharing your experience with us. We’re delighted to hear that your check-in process was smooth and that we were able to accommodate your request for a quiet room to ensure a restful stay. We sincerely apologize for the initial oversight regarding the vitrage in your room, but we’re glad our housekeeping team responded promptly and resolved it to your satisfaction. Your feedback helps us continue to improve and deliver the best possible service. We hope to welcome you back soon at Ibis Styles Bekasi Jatibening for another comfortable and seamless stay. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Customer review rating 2.5/5

Fita P. Solo - Confirmed reviews ALL

The reception is nice; room also nice but when I ask for the umbrella that I saw that was on the rack but no one knowing about that and need to wait from the security I even given my room number before they ask; they are not even bother to ask the room number The swimming pool is big but as I can saw the swimming pool on the next apartment that seems super contrast as they just start cleaning when someone is swimming which that not healthy as that might be a lot of germ there and I think the hotel need to maintain that every day (if you need the photo I also keep that) The breakfast is ok, but they serve really long, after waiting for long even the porridge is overcook (burn) and felt really weird. But overall the stay is good just have a bad impression to stay there again

Dear Fita P., Warm greetings from Ibis Styles Bekasi Jatibening. Thank you for taking the time to share your concerns about your stay with us. We do apologize for the issues you experienced with the swimming pool cleanliness, breakfast quality, and umbrella request. We take these matters seriously and will address them immediately. The swimming pool is typically cleaned daily, but it seems we fell short this time. We'll ensure it's cleaned every day moving forward. Regarding breakfast, we'll work with our kitchen to improve food quality and service speed. We appreciate your feedback on the reception and room. We'll remind our staff to be more attentive to guest requests. Sorry again for the inconvenience, and we hope you'll give us another chance to serve you better. Best regards, Hieronimus Supadma Front Office Manager Ibis Styles Bekasi Jatibening

Other web-users rate our hotel

  • 89 reviews 8.5/10 Location
  • 462 reviews 8.8/10 Room
  • 558 reviews 9.5/10 Service
  • 11 reviews 6.8/10 WiFi
  • 340 reviews 9.2/10 Food
  • 292 reviews 8.9/10 Cleanliness
  • 159 reviews 9.2/10 Breakfast
  • 92 reviews 9.2/10 Vibe

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