Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.9/5 1,093 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

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Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,093 reviews

TripAdvisor Rating  4.5/5  575 reviews

Certificate of excellence 2023

Table manner

TripAdvisor rating 5.0/5

okta viani w TripAdvisor review

It was an extraordinary experience when I was able to carry out a table manner event at Mercure Karawang. the food served is extraordinary, starting from the taste, texture, appearance, aroma. quite satisfied with the food and drinks served. Today I have a table manner event at the Mercure Karawang Hotel. I recommend this place because I believe Mercure Karawang can provide the best service. The staff there were very friendly, the chef immediately explained the process by which the food was made and the composition of the food, Mr. Chandra and Mr. Uung were able to explain the ingredients and serve the menu well, and also prepared the event according to our needs. I am satisfied because I chose the Mercure Karawang Hotel as the venue for this table manner event.

Dear Oktavianiw2024, We greatly appreciate your feedback regarding your visit to Mercure Karawang. Receiving positive feedback is highly gratifying for us. We will ensure that your comments are shared to Mr Chandra, UUng and with our team. We are confident that this feedback will serve as a motivation for all our staff as we continuously strive to enhance the quality of our services. Thank you once again for sharing your experience, and we sincerely hope that your future visits will be equally satisfying. Best regards, Dodit Hapsoro General Manager

Nice experience

TripAdvisor rating 5.0/5

Compass47786972115 TripAdvisor review

The hotel is very nice, the staff are friendly and quick response especially vanny at lobby. I came here with my college for business matters and the wifi, room, and breakfast is very good and delicious. They also have hot tub and sauna! Will comeback again later 👍🏼

Dear Compass47786972115, Thank you for your delightful feedback! We are thrilled to learn that the warm hospitality provided by Vanny made your stay truly memorable. Your kind words reflect the dedication and commitment of our staff to providing exceptional service at Mercure Karawang. We appreciate your recognition of our team's efforts, and it will be our pleasure to welcome you and your family back to this wonderful place. If there is anything specific you would like to experience or arrange during your next visit, feel free to let us know. We look forward to hosting you again for another memorable stay! Sincerely, Dodit Hapsoro General Manager Mercure Karawang

live tepan yaki

TripAdvisor rating 5.0/5

Vacation29958712120 TripAdvisor review

Thankyou for exellent service by ka dewi and ka ara , and good experience tepan yaki live by chef swandi and also thanku chef hermawan for ur kindness! over all the taste of food it was delicious! 🥰🥰

Dear Vacation29958712120, We are very grateful for your comments regarding your visit to Mercure Karawang. It is very pleasing for us to receive positive feedback. We will share your comments with our team especially Chef Iswandi, Chef Hermawan, Dewi and Ara. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Dodit Hapsoro, General Manager

Great Service

TripAdvisor rating 4.0/5

james t TripAdvisor review

Excellent service at pool bar and front desk. Nata and Vanny went the extra measure at all times. The Japanese place is good. Totally unexpected in this part of Indonesia too! The rooms are clean and well appointed. I did a lot of work from the desk in the room.

Dear Mr AmericanTourister59, We are very grateful for your comments regarding your visit to Mercure Karawang. It is very pleasing for us to receive positive feedback. We will share your comments with our team especially Ms Vanny And Nata. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, Dodit Hapsoro General Manager

Great Experience

TripAdvisor rating 5.0/5

Senthil Kumar T TripAdvisor review

It was a pleasant stay for 2 weeks. Nice room, friendly staffs at the front desk and at the restaurant. Although all the staffs are friendly, i would like to name a few of those frindly staffs, Ms. Vanny, Salma, Devi, Ilham, Ara, Maki and Putri are so nice people.

Dear Trip225351, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Ms Vanny, Salma, Devi, Ilham, Ara, Maki and Putri. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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Other web-users rate our hotel

  • 145 reviews 8.8/10 Location
  • 339 reviews 8.4/10 Room
  • 464 reviews 9.2/10 Service
  • 7 reviews 2.2/10 WiFi
  • 243 reviews 9.3/10 Food
  • 177 reviews 8.3/10 Cleanliness
  • 136 reviews 9.2/10 Breakfast
  • 80 reviews 8.7/10 Vibe

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