Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.9/5 746 reviews

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Description

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

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Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  746 reviews

TripAdvisor Rating  4.5/5  688 reviews

Certificate of excellence 2024

Big parking lot compare with Novotel,britz,asia link,etc. good food.

Customer review rating 4.0/5

M A. M. A. Business - Confirmed reviews ALL

Big parking lot. Feel safe when you need to park your car compare with the other hotel around Karawang. Sometimes an event in the hotel and we park our car outside the hotel. Good food for breakfast. Mercure Karawang have many option of food for breakfast. Mostly good experience Something that need to be improved for Mercure Karawang is 1. In some room sometimes bathroom floor is not in good level for drainage the water. So the water will stay in the corner or going slow to drainage hole. 2. Breakfast room service is charged. Better this services should be free(compare with the other 4 star hotel some of them is free charge). Because sometimes we Shift 2 or 3 on the project so we can't attend the breakfast in the restaurant. So when we request to room service breakfast I got additional charge for it

Well located

Customer review rating 4.0/5

Gunawan B. Families - Confirmed reviews ALL

Great location mercure

Yang terhormat Bapak Gunawan B., Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Karawang. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staff kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, M Revy GUNADI Front Office Manager

Second Home

Customer review rating 5.0/5

Mary A. Families - Confirmed reviews ALL

Feels like at home

Yang terhormat Ibu Mary A., Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Karawang. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staff kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, M Revy GUNADI Front Office Manager

Superb service and food!

TripAdvisor rating 5.0/5

Cut F TripAdvisor review

Meeting room was super neat, the food was superb. Very great service. The staff provide us with complete amenities and tools for our meeting. Food was ready on time, at the exact time as we requested. Location-wise, very accessible and located in the very strategic point of Karawang. Def will be back for another event.

Dear Cutf2024, We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services. Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future. Best regards, Dodit Hapsoro General Manager

Good stay and very nice hospitality

Customer review rating 4.5/5

Chandra B. H. Families - Confirmed reviews ALL

It was a nice experience staying at this hotel. It would be perfect if you could somehow eliminate the mosquitos in the restaurant

Dear Bapak Chandra B H., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M Revy Gunadi Front Office manager

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Other web-users rate our hotel

  • 149 reviews 9.3/10 Location
  • 369 reviews 8.2/10 Room
  • 435 reviews 9/10 Service
  • 7 reviews 4.5/10 WiFi
  • 266 reviews 8.9/10 Food
  • 174 reviews 8.6/10 Cleanliness
  • 144 reviews 8.7/10 Breakfast
  • 91 reviews 8.7/10 Vibe

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