Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.6/5 558 reviews

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Description

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  558 reviews

Customer review rating 4.0/5

Frans B. D. Families - Confirmed reviews ALL

Nice stay

Dear Bapak Frans B. D., Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman Anda di Mercure Karawang. Kami senang mengetahui bahwa Anda menikmati kamar yang luas, pemandangan yang baik, serta merasa puas dengan proses booking yang mudah dan cepat. Namun demikian, kami juga menyampaikan permohonan maaf atas beberapa kendala yang Anda alami, seperti waktu check-in yang cukup lama, kondisi kebersihan dan kerapian kamar, serta suasana kamar yang dirasa kurang segar. Masukan Anda sangat berharga dan akan segera kami tindak lanjuti bersama tim terkait untuk meningkatkan standar pelayanan, kebersihan, dan pengalaman tamu secara keseluruhan. Terima kasih atas kepercayaan Anda. Kami berharap dapat memberikan pengalaman yang jauh lebih baik pada kunjungan Anda berikutnya. Hormat kami, M Revy GUNADI Front Office Manager

Customer review rating 5.0/5

Widia S. Couples - Confirmed reviews ALL

Nyaman

Dear Ibu Widia S., Terima kasih telah memberikan ulasan positif mengenai pengalaman Anda di Mercure Karawang. Kami sangat senang mengetahui bahwa Anda merasa sangat nyaman selama menginap, serta puas dengan kamar, kebersihan, layanan staf, dan pengalaman sarapan yang kami sajikan. Ulasan Anda menjadi motivasi bagi kami untuk terus menjaga dan meningkatkan kualitas pelayanan agar tetap memberikan pengalaman terbaik bagi seluruh tamu. Kami berharap dapat kembali menyambut Ibu pada kunjungan berikutnya. Hormat kami, M Revy GUNADI Front Office Manager

Customer review rating 5.0/5

Imam D. Business - Confirmed reviews ALL

Good

Dear Bapak Imam D., Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman Anda di Mercure Karawang. Kami sangat senang mengetahui bahwa Anda merasa puas dengan lokasi hotel yang strategis serta keseluruhan pengalaman menginap yang baik. Apresiasi khusus Anda kepada Ibu Gendis juga akan kami sampaikan sebagai bentuk penghargaan atas pelayanan yang telah diberikan. Terima kasih atas kepercayaan Anda kepada kami. Kami berharap dapat kembali menyambut Bapak pada kunjungan berikutnya di Mercure Karawang. Hormat kami, M Revy GUNADI Front Office Manager

Customer review rating 5.0/5

Nandang M. Business - Confirmed reviews ALL

Overall experince was excellent with excellent service from all Mercure Karawang staf. Good food and good value for money.

Dear Mr. Nandang M., Thank you very much for sharing your detailed and positive feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an excellent overall experience and appreciated the service provided by all our team members, as well as the quality of food and value for money. It is also wonderful to hear your positive remarks about your booking experience through the Accor ALL App and your recognition as a Platinum member. We sincerely appreciate your special mention of Melda R, and we will ensure your appreciation is shared with her as a motivation to continue delivering exceptional service. Your feedback regarding the welcome amenity has also been noted and will be reviewed by our team for improvement. We are also glad that you enjoyed Kemuning Restaurant, the Café at 1st Floor, and the bar experience, as well as the overall dining and service quality across different outlets. Thank you once again for your trust and loyalty. We look forward to welcoming you back to Mercure Karawang for another comfortable and memorable stay. Warm regards, M Revy GUNADI Front Office Manager

Customer review rating 4.5/5

Muhammad I. Business - Confirmed reviews ALL

Amazing hospitality, good attitude for all staff. Nice breakfast menu, and services.

Dear Mr. Muhammad I., Thank you very much for sharing your positive feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location, warm hospitality, and the positive attitude of our team members. It is also wonderful to hear that you appreciated the breakfast selection and overall service quality during your stay. We truly appreciate your special mention of our security team’s attitude, which will certainly be shared with them as motivation to continue delivering excellent service. Your feedback regarding WiFi speed has also been noted and will be reviewed for future improvement. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back for another pleasant stay at Mercure Karawang. Warm regards, M Revy GUNADI Front Office Manager

Other web-users rate our hotel

  • 201 reviews 8.5/10 Location
  • 588 reviews 7.7/10 Room
  • 732 reviews 9.2/10 Service
  • 13 reviews 7.1/10 WiFi
  • 444 reviews 8.7/10 Food
  • 319 reviews 7.8/10 Cleanliness
  • 227 reviews 8.9/10 Breakfast
  • 143 reviews 5.7/10 Comfort

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