Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.6/5 479 reviews

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Description

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

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Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  479 reviews

TripAdvisor Rating  4.8/5  1,372 reviews

Certificate of excellence 2024

Customer review rating 3.0/5

Wibowo N. Families - Confirmed reviews ALL

The location is very strategic, close to the city center, malls, restaurants, and car free day area. Unfortunately, this is my second time staying with my family but the breakfast menu is still lacking variety, especially with an extra charge of IDR 130,000 per person. The food quality was disappointing and not worth the price; it is better to find breakfast outside. As an Accor ALL Gold member, I never received a room upgrade during both stays, nor any amenities that are usually given at other Accor hotels. Overall, the experience did not meet my expectations as a loyal member.

Customer review rating 2.5/5

Anggie P. D. Business - Confirmed reviews ALL

The hotel is not maintained properly, many of the small details inside the room is already damaged and not replaced / fixed, such as shower is not running well due to blockage of dirt in the shower head, room cleanliness not optimal, standard for replacing the linen bed. Front desk staff behave unprofessional during query. During breakfast, unable to provide boiled eggs… Been staying couple times for the last 1-2 years here, but there is no significant change, the quality remains low and does not match with the 4 star-ratings. Either the management never seen the actual on floor condition or it’s designed that way.

Customer review rating 2.5/5

Wong K. H. Business - Confirmed reviews ALL

The basin water tap water flow is small No auto replenish the laundry bag and laundry paper Housekeeping not check the bath gel and shampoo daily to ensure is empty of full No hand tower provided in bath room TV signal is poor and can’t view TV channel

Customer review rating 3.0/5

Kim C. (. Business - Confirmed reviews ALL

Bad smoking smell

Awesome hotel - will be back

TripAdvisor rating 5.0/5

johnmR5564IE TripAdvisor review

Great place to get away from things. The pool and bar was fantastic. Staff were on their game. Breakfast was more than what I expected.

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Other web-users rate our hotel

  • 173 reviews 9/10 Location
  • 497 reviews 7.4/10 Room
  • 547 reviews 9.2/10 Service
  • 11 reviews 6.9/10 WiFi
  • 258 reviews 6.4/10 Cleanliness
  • 187 reviews 8.4/10 Breakfast
  • 119 reviews 5/10 Comfort

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