Mercure Karawang 4 stars

Customer review rating (ALL Rating) 4.6/5 494 reviews

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Description

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

Our accommodation(s)

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Hotel location

Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia
41361 KARAWANG
Indonesia

GPS:-6.328304, 107.290948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  494 reviews

TripAdvisor Rating  4.8/5  1,412 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

F. F. Families - Confirmed reviews ALL

This is the First time i stayed at Mercure Karawang Hotel, very good location near Mall and business centre, to FO team thank your for upgrade my room to executive suite, the room is comfortable and large space, breakfast is available with various menus, at Voula Lounge and Bar for dinner there is barbeque with competitive prices and of course it is delicious, and to Mr. Djati, as General Manager thank you for your hospitality singing a few songs at dinner also aware to my family also i would like to thank to Mr Revi who explain to me about member benefit and your hospitality. Just keep it your good work.

Customer review rating 5.0/5

Henry S. S. Families - Confirmed reviews ALL

Thank you very much for the services that make us feel comfortable and enjoy our weekend. Breakfast, room and hotel facilities are good. Will be back again soon.🙏

Dear Mr Henry S. S., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our services, breakfast, and facilities. We look forward to welcoming you back for another enjoyable stay in the near future. Best regards, M Revy GUNADI Front Office Manager

Great Hotel, Restaurant, and Facilities

TripAdvisor rating 5.0/5

Alvin P TripAdvisor review

I stayed here for 2 nights and it was a wonderful experience. Good room, excellent services and facilities. I tried the japanese restaurant Kunoichi and it was very delicious. I also tried lunch at Kemuning Restaurant here, and two thumbs up for the Soto Tangkar Iga. The ribs was very tendered and the soup was really rich in flavour. Really enjoyed my staycation here. The location was also very strategic and they also have shuttle car so we can go anywhere we want easily

Dear Mr Alvin P, Thank you for taking the time to share your wonderful experience at Mercure Karawang. We are delighted to hear that you enjoyed your stay, particularly the offerings from our Japanese restaurant, Kunoichi, and the culinary delights at Kemuning Restaurant. Your compliments regarding the quality of our food and the strategic location of our hotel are greatly appreciated. It is also gratifying to know that our shuttle service enhanced your stay by providing convenient transportation. We look forward to welcoming you back for another memorable visit. Best regards, M Revy GUNADI Front Office Manager

We had pleasant family staycation in Mercure Karawang. The room was cozy and clean, perfect for relaxing after a fun day

TripAdvisor rating 5.0/5

jessysilanaw TripAdvisor review

We gonna say rate 4,8 for this hotel. Clean room, very friendly & resposive staff Great food in Kunoichi, Kemuning & Voula Lounge bar

Dear Ms Jessy Silana W, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our cozy accommodations and found our staff to be friendly and responsive. Your feedback on our dining options is also greatly appreciated. Best Regards, M Revy GUNADI Front Office Manager

Customer review rating 3.0/5

Wibowo N. Families - Confirmed reviews ALL

The location is very strategic, close to the city center, malls, restaurants, and car free day area. Unfortunately, this is my second time staying with my family but the breakfast menu is still lacking variety, especially with an extra charge of IDR 130,000 per person. The food quality was disappointing and not worth the price; it is better to find breakfast outside. As an Accor ALL Gold member, I never received a room upgrade during both stays, nor any amenities that are usually given at other Accor hotels. Overall, the experience did not meet my expectations as a loyal member.

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Other web-users rate our hotel

  • 173 reviews 9.1/10 Location
  • 513 reviews 7.4/10 Room
  • 591 reviews 9/10 Service
  • 13 reviews 7.9/10 WiFi
  • 267 reviews 6.3/10 Cleanliness
  • 193 reviews 8.5/10 Breakfast
  • 122 reviews 5.1/10 Comfort

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