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Mercure Karawang 4 stars

Customer review rating 4.4/5 1,774 reviews

ALLSAFE approved hotel

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Mercure Karawang
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+ 13 Services

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTA Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Karawang

Jl Galuh Mas Raya
Teluk Jambe
West Karawang Indonesia
41361 karawang
indonesia

Tel: +622678638888

Fax: (+62)267/8638000

Check-in from 14h00

Check out up to 12h00

  • DAMRI , AGRA MAS, WARGA BARU :  Galuh Mas

  • KARAWANG BARAT :  Galuh Mas Area

  • By plane

    SOEKARNO HATTA At 99km / 61 miles - Shuttle paying

  • By car

    KARAWANG BARAT At 2km / 1 miles

  • By train

    KARAWANG At 10km / 6 miles

GPS :-6.328304, 107.290948

Our accommodation(s)

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe City View with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KUNOICHI JAPANESE RESTAURANT

Type of cuisine: Japanese

Our Japanese restaurant serves sushi, sashimi, teppanyaki, udon and bento with cold beer or sake for a memorable dining experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

KEMUNING RESTAURANT

Type of cuisine: International

Kemuning Café, our 24hour All Day Dining restaurant, serves authentic Indonesian delicacies and international cuisine including Western, Chinese and Japanese dishes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

M LOUNGE & POOLBAR

The al fresco pool bar serves light snacks and beverages.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

CUP COFFEE

LOUNGE BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 761

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Karawang

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,774 reviews

tripadvisor

TripAdvisor Rating 4.5/5

293 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

nive view and great location

Customer review rating 4.5/5

Wijaya Couples - 04/06/2021 Confirmed reviews ALL

The view was nice and the location was great

Dear Mr.Ardi Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Karawang. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Kharisma Alam Assistant Front Office Manager

Good enough

Customer review rating 5.0/5

Saputra Couples - 04/06/2021 Confirmed reviews ALL

Room are clean and the food was great

Dear Mr.Rizal Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Karawang. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Kharisma Alam Assistant Front Office Manager

Well located, and happy

Customer review rating 4.0/5

Leny V. Families - 02/06/2021 Confirmed reviews ALL

Good protocol, good service, comfortable place

Dear Ms.Lenny, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Sastra A. Families - 31/05/2021 Confirmed reviews ALL

I can say I'm regular customer

Dear Mr.Sastra, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

well located near to Mall, game center, favorit book store.

Customer review rating 4.0/5

Intan Families - 27/05/2021 Confirmed reviews ALL

Great staycation with family, good pool, spa & sauna, breakfast standard, check in little bit slowly because I already confirm data before come by WA booked 5 Room. Bed cover not clean, please check again before guest come. I hope bed cover already change from previous guest, because during covid 19 situation we have make sure all room clean.

Dear Ms, Intan We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive a feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Good stay and good service

Customer review rating 4.5/5

Domu Business - 27/05/2021 Confirmed reviews ALL

Comfort

Dear Mr.Andre, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Nice place in the middle of town

Customer review rating 4.0/5

Arif Families - 05/05/2021 Confirmed reviews ALL

Traveling with family, the kid enjoy the swimming pool.

Dear Mr.Arif, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Nice stay

Customer review rating 4.5/5

Endang A. Families - 28/04/2021 Confirmed reviews ALL

The foods,cleanliness,safety protocols,were just amazing. The staffs are friendly and helpful

Dear Mr.Endang,, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Nice stay

Customer review rating 5.0/5

Fitri Couples - 18/04/2021 Confirmed reviews ALL

Very nice and comfort room with a very delicious breakfast.

Dear Ms.Fitri We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Great food great room great facilities

Customer review rating 5.0/5

Amir Couples - 16/04/2021 Confirmed reviews ALL

Stayed to celebrate my birthday with my husband, the room was decorated with balloons and birthday cake, the reception was nice giving us an upgrade for our room.

Dear Mr. AMIR Z., We are so happy to hear you got great experience stay with us. Thank you for your time to gve us feedback and review when you stay at Mercure Karawang. We will share your comment to our team to encourage them in order to keep maintaining and improving our services. Once again thank you Mr. Z.. See you on the next visit. Sincerely, D. Mardhani A. Duty Manager

Thank you for the birthday cake

Customer review rating 5.0/5

A. Couples - 15/04/2021 Confirmed reviews ALL

The room was spacious and very clean, the staff was very helpful, the hotel was labeled ALLSAFE and thank you very much for the birthday surprise, really enjoy the stay

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kharisma Alam Assistant Front Office Manager

Slow receptionist and no welcoming fruit/cake

TripAdvisor rating 1.0/5

pulunaga Business - 13/02/2021 TripAdvisor review

I am a silver member booked via accor app. When check in, the receptionist could not get my reservation, I must wait for 10 minutes. After showing my email reservation and chevk in till check out I did not get my right as siber member such as welcoming fruit or small cake. I think this poor standard is out of Accor quality.

Dear Pulunaga Thank you for your time to give us review about your experience of stay. We are deeply apologize for unsatisfied service that you feel and will improve for future. If you have time please contact me through email gm@mercure-karawang.com Have a great day and Stay safe Best Regards Viktor

Good place for family gathering

TripAdvisor rating 5.0/5

Narendra S Family - 06/01/2020 TripAdvisor review

The location is excellent, no traffic jam, very easy to reach and the surrounding area is good for shopping, food central, transport to anywhere is available, apple and secure parking area, the resto is good and the coffee is good enough

Dear Narendra S We are very much appreciate your great comments and rating regarding your stay at the Mercure Karawang. This positive feedback will become our motivation to keep and maintain also improve ourself to become better. Our location is very strategic in The Center of Karawang city, in order to provide our guest comfort and efficiency. This reason also become our benefit and our strong point for you to decide next stay if you visit Karawang City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Consistently perfect

TripAdvisor rating 5.0/5

Wurjanto Family - 19/07/2018 TripAdvisor review

This is my second visit to this hotel. I found that the physical facilities and services are consistently perfect. Special amenities for Accor Plus members are provided exactly according to the book. This is worth noting because at some other Accor hotels member amenities are furnished only intermittently.

what a great stay

TripAdvisor rating 5.0/5

Tjastinas Family - 05/12/2017 TripAdvisor review

this was my first visit at mercure karawang. i stayed for the weekend with family. overall was great stay for us, from check in time until check out. The rooms's clean, spacious and very comfortable as well as the service. i wish i could stay more longer...next time for sure.

Dear Ms Tjastina Wati S, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Teuku Rusiansyah General Manager

Enjoyed my stay at Mercure Karawang

TripAdvisor rating 4.0/5

alfredc466 Friends getaway - 19/11/2017 TripAdvisor review

This is my returned stay at this hotel. Perhaps that reflects my appreciation of the hotel accommodation standards. However, I did experience a bitter incident whereby I tried contacting the hotel via email for some booking re-arrangement , but didn't get any response even after 2 emails. That almost cost me missing my homebound flight. Other than that, I still view this hotel at high regards.

Dear Mr. Alfred, Warm Greeting from Mercure Karawang. Thank you for taking the time to tell us about your experience at the Hotel Mercure Karwang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure Karawang, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Teuku Rusiansyah General Manager

Great

TripAdvisor rating 4.0/5

Mawar H Friends getaway - 02/06/2017 TripAdvisor review

Hotel In the middle of town ,near mall ,near food area ,nice staff, nice lay out ,nice interior ,clean room ,clean bath room , good breakfast menu . We love it . Recommended hotel .keep your good performance.

Dear Ms Mawar H, Warm greetings from Mercure Karawang.... Thank you very much for spending your valuable time to share your experience on TripAdvisor. It is our pleasure to know that our overall product and service was exceed your satisfaction. It will become encouragement for all of The hotel's staff to always give our best service to our hotel. We are delighted to see you again at our hotel. With Best Regards, Teuku Rusiansyah General Manager

Quality of Staff's service is getting bad

TripAdvisor rating 3.0/5

Hady124 Business - 25/03/2017 TripAdvisor review

Several times stay in here since this hotel newly open. I can feel the quality of services is down. Many issues happened during my lately stay. Some complained were being forwarded but no respond from the duty manager Food quality(taste) and variety at the restaurant is consider not good for 4 star rated. Several times inputs given but not shows a feedback or improvement. Can say Management is poorly respond to guest's complained/input.

Dear Mr Hady, Warm greetings from Mercure Karawang... Thank you to spend the time to share your experience on TripAdvisor. Thank you very much to always choose our hotel as your destination stay in Karawang. However I am regret to know that your lately stay at our hotel was not as pleasant as before therefore please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for your feedback and we hope that we can have a chance to give you a better experience for your next stay. With Best Regards, Teuku Rusiansyah General Manager

Did Not Expect to Find This in Karawang

TripAdvisor rating 5.0/5

FGunawan Solo travel - 05/10/2016 TripAdvisor review

Karawang being mostly an industrial town, it surprised me to find this, one of the best Mercure hotels I have ever stayed at. Check in staff thanked me for my loyalty with Accor and upgraded my reservation to a room looking down on the pool and the Karawang mall across the street. I found that the room had been prepared for me, with plentiful of fruits and cakes set on the table when I walked in. With many Japanese factories in the area, the hotel adapts by having Japanese themes. I had a nice dinner at the Japanese restaurant, followed by some relaxing time at the sauna and Japanese style bath. The hotel is still new, so everything feels fresh and clean.

Dear Mr Gunawan, Warm greetings from Mercure Karawang... Thank you very much for spending the time to share your experience on TripAdvisor. It is an honor for us to be considered as one of the best Mercure hotels for you. Also Thank you very much for being our Accor loyalty program and the upgrade room is one of the benefits from the loyalty card itself base on our availability room. I am glad to know that overall product and service was exceed your satisfaction, from the room set up, the VIP Treatment, also for the facilities which has special japanese concept like Kunoichi restaurant, and Ofuro (Japanese Bath) and sauna. Once again thank you very much for your comments and We look forward to welcome you back again in Mercure Karawang. With Best Regards, Teuku Rusiansyah General Manager

Hotel surrounding by the Malls

TripAdvisor rating 4.0/5

992samuell Family - 15/07/2016 TripAdvisor review

New and Best Hotel in Karawang. Just beside the Malls, so easy to find food and entertainment. The room not to big but comfort and cozy enough. The Swimming Pool is nice. But I got a little problem with breakfast experience. The don't fast added the finished food, keep the plate empty. Also not keep the food (especially the soup) warm. So I got not good experience with breakfast ... but the food taste quite good.

Dear Mr Samuel L, Warm greetings from Mercure Karawang... Thank you very much for promoting our hotel as the one of new and best hotel in karawang. I am glad to know that our rooms and swimming pool has met your expectation during your stay. However, I do regret that your breakfast experience was not exceed your satisfaction because of some weaknesses from our service. Please be assured that your feedback has been shared with Our Kemuning Restaurant team to avoid it happen again in the future. Thank you again for this kind review and we look forward to welcoming you back the future. With Best Regards, Teuku Rusiansyah General Manager

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