Mercure Karawang 4 stars

Customer review rating 4.3/5 1,434 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Karawang
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+ 24 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

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  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Billiards/Snooker
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Karawang

Jl Galuh Mas Raya
Teluk Jambe
West Karawang Indonesia
41361
karawang
indonesia

Tel: +622678638888

Fax: (+62)267/8638000

Check-in from 14h00

Check out up to 12h00

  • DAMRI , AGRA MAS, WARGA BARU :  Galuh Mas

  • KARAWANG BARAT :  Galuh Mas Area

  • By plane

    SOEKARNO HATTA At 99km / 61 miles - Shuttle paying

  • By car

    KARAWANG BARAT At 2km / 1 miles

  • By train

    KARAWANG At 10km / 6 miles

GPS :-6.328304, 107.290948

Our accommodation(s)

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

Superior Room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe City View with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

KUNOICHI JAPANESE RESTAURANT

Type of cuisine: Japanese

Our Japanese restaurant serves sushi, sashimi, teppanyaki, udon and bento with cold beer or sake for a memorable dining experience.

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEMUNING RESTAURANT

Type of cuisine: International

Kemuning Café, our 24hour All Day Dining restaurant, serves authentic Indonesian delicacies and international cuisine including Western, Chinese and Japanese dishes.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE & POOLBAR

Non contractual photo

The al fresco pool bar serves light snacks and beverages.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CUP COFFEE

Non contractual photo

LOUNGE BAR

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 761

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Karawang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,434 reviews

tripadvisor

TripAdvisor Rating 4.5/5

242 reviews

Good place to stay so comfy

Customer review rating 4.3/5

Putri A. V. Families - 17/10/2020 Confirmed reviews ALL

I’m feeling satisfied for stayed at mercure one night. The room are very clean and comfortable. But I’m not really satisfied for the breakfast, because the breakfast are not much variations, but the taste was nice. So I hope it will be better.. overall I like to stay at Mercure Hotel.

Dear Ibu Putri Apriyanti, Warm Greeting from Mercure Hotel Karawang. We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback about your experience about the room cleanliness and comfort and also test our food . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding valuable feedback for variance of food in our breakfast basically we can give the same as usual but for the presentation we not full at the buffet due to our Allsafe Standard or covid Protocol that we have to served with fresh food at the behind and again if we don't have show kitchen. but we will do some improvement the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deden Sulaeman Front Office Manager

Nice

Customer review rating 4.3/5

Toto H. Business - 01/10/2020 Confirmed reviews ALL

Nice room, nice view, nice brakefast, nice srvice

Dear Mr. Toto H., We very much appreciate your comments regarding your stay at the Mercure Karawang. and we would like to say thank you very much for become our loyal customer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A.Sin General Manager

good stay

Customer review rating 4.3/5

Maulidawati N. A. Couples - 30/09/2020 Confirmed reviews ALL

place is good and comfortable for stay. but food taste in restauran not very good

Dear Ms. Maulidawati Nur A., We very much appreciate your comments regarding your stay at the Mercure Karawang. and we would like to say thank you very much for become our loyal customer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A.Sin General Manager
Customer review rating 4.3/5

Meliza M. Families - 25/09/2020 Confirmed reviews ALL

I love the room and it’s spacious for me and my family..

Dear WAHYU I., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, M. Viktor A. Sin General Manager

Well located, easy access

Customer review rating 4.3/5

Lily Business - 19/09/2020 Confirmed reviews ALL

For business trip, it is all good.

Dear EUNIKE LILY C., We very much appreciate your comments regarding your stay at the Mercure Karawang. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viktor A. Sin General Manager

Good stay

Customer review rating 4.3/5

Unggul A. Families - 16/09/2020 Confirmed reviews ALL

It was great and overall good experience

Dear Mr. Unggul A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, iktor A.Sin General Manager

warm welcome and quick response

Customer review rating 4.3/5

Suciadi A. Business - 14/09/2020 Confirmed reviews ALL

It was very pleasant stay. Travel for business purposes, comfy and responsive staff. Thanks a bunch

Dear Pak A. Suciadi, On be half of General Manager, thank you very much for your complimentary feed back. I am so happy to welcome you back to stay at Mercure Karawang. We really happy to assist and tacking care of you Pak Suciadi. I pray for you that you always success and always healthy Thank you again for sharing your experience, Feel free to contact me if you need my assistance. Sincerely Deden Sulaeman Front Office Manager

Very dissapointed, feel untrusted

Customer review rating 4.3/5

Miss C. P. Business - 14/09/2020 Confirmed reviews ALL

My was bad esperience that your staff enter my room Twice, without my permission. They blame that i didn't put DND at my door, but i didn't do put "Make up room" tho.. the first when i take a breakfast and twice when i take a nap.. i really shock while i still on the bed and someone enter my room. Feel so impolite for me. I never dissapointed by mercure or accor group in any city i've visit.

Dear Ms. Cintya P., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. From this case I will brief our housekeeping team to ensuring this issue not happen again in the future. I hope Ms. Cintya will accept our apologized and I want to give you recovery, if you have any planning to stay with us again in the near future I wont to give you complimentary free upgrade stay in our Suite Room so you just book your room reservation in our standard room. Please feel free to call or email me if you need my personal assistance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Viktor A. Sin General Manager

Good value for money

Customer review rating 4.3/5

Ronny H. Business - 11/09/2020 Confirmed reviews ALL

Well trianed service personels, best location in Karawang.

Dear RONNY H., Kami sangat berterima kasih atas komentar dan rating yang Anda berikan perihal hotel kami. Kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Viktor A. Sin General Manager

Not well organized

Customer review rating 4.3/5

Hegi Business - 21/02/2020 Confirmed reviews ALL

Pee marking on closet, wrong wrong delivered laundry item, noisy neighborhood, other mated had complimentary welcome fruits, poor billiard table and bad taste tea. Overall was terrible stay. The only good thing is near by our factory and timely and good shuttle

Dear Mr. Hegi H., Warmest greeting from Mercure Hotel Karawang! Thank you for taking the time to tell us about your experience at Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding toilet cleanliness, laundry service, billiard table and other points that you have mentioned has been brought into discussion with the department concern for improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irwan Wirahadykusumah Executive Assistant Manager

Comfort Stay

Customer review rating 4.3/5

Mohd N. Business - 17/02/2020 Confirmed reviews ALL

It was a comfort stay for me in general. However, the Hotel and the management may consider my two cents suggestion below: 1. Some day, hotel provide full toilet amenities , but not all days we stayed, 2. May Hotel serves transportation just to go nearby Mall FoC to customers. Its not easy to cross the road due to heavy traffic.

Dear MOHD N. BIN M., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good place for family gathering

TripAdvisor rating 4.5/5

Narendra S Family - 06/01/2020 TripAdvisor review

The location is excellent, no traffic jam, very easy to reach and the surrounding area is good for shopping, food central, transport to anywhere is available, apple and secure parking area, the resto is good and the coffee is good enough

Dear Narendra S We are very much appreciate your great comments and rating regarding your stay at the Mercure Karawang. This positive feedback will become our motivation to keep and maintain also improve ourself to become better. Our location is very strategic in The Center of Karawang city, in order to provide our guest comfort and efficiency. This reason also become our benefit and our strong point for you to decide next stay if you visit Karawang City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Awesome

Customer review rating 4.3/5

Maya M. Couples - 18/11/2019 Confirmed reviews ALL

Before i step into the room, i already fell so excited..the environment so cool. The room is nice and clean..especially the toilet very clean and i very happy. Everything is super awesome and will make me want to come back in my next vacation.

Dear MAYA m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable room, nice breakfast.

Customer review rating 4.3/5

Achara Business - 13/11/2019 Confirmed reviews ALL

Good service, comfy and clean room, good breakfast. But badly, the Accor member points can’t be collected if booking via travel agency.

Dear ACHARA B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Comfy and clean

Customer review rating 4.3/5

James W. Business - 09/11/2019 Confirmed reviews ALL

Excellent

Dear BPK. JAMES .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Nice and clean

Customer review rating 4.3/5

Benedict Business - 04/11/2019 Confirmed reviews ALL

Room is good n clean. but for swim towel, I don't like the towel can't bring to my room, so, i must change at pool/toilet and that's make my pants wet (not swim suit)

Dear BENEDICT A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Staycation

Customer review rating 4.3/5

Ikhsan N. E. Families - 04/11/2019 Confirmed reviews ALL

We really enjoyed for staycation at this hotel. Very comfortable room and easy to going the shoping market

Dear IKHSAN NOOR e., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Fantastic

Customer review rating 4.3/5

Krk Families - 30/10/2019 Confirmed reviews ALL

Nice room, comfort and cozy

Dear KENAN R., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

low cost hotel service. house keeping

Customer review rating 4.3/5

Erick Business - 28/10/2019 Confirmed reviews ALL

service is very bad. front office staff are very nice but can only say "sorry". we complain from first day about room cleaning not properly done. The towel supplied was old. and only 2 medium size for a deluxe room. usually 4 or 6 towels are supplied. We complain. reply was "sorry" only room suite are having more towel. The supply in the room was unconsistent. some days no soap or no shampoo or.... The worst was a white gold necklace with very high sentimental value desappear in the room. After many sorry and "investigation sill in process" we didn t get any feed back. No more hope now. We are a company team. All complain about house keeping service. I stayed there 2 years ago. The service was also not good. Mercure Karawang must change name for low cost hotel name or improve deeply the service. the house keeping staff must be boost.

Dear ERICK V., Thank you for taking the time to tell us about your experience at the Mercure Karawang. We sincerely apologize for the case Mr. Esson . Based on our investigation according to the procedure, we did not find any indication of suspicious actions taken by our hotel staff. Therefore if you are still not satisfied with our investigation, if you do not mind, we can accompany you to the police station to report this incident. We also want to apologize, regarding our Housekeeping Team is still not consistent in doing room cleaning and refilling equipment in the room. If you do not mind, please let us welcome you back on your next arrival to get the appropriate accor standard. Thank you for your feedback Mr. Esson. Please do not hesitate to contact us again for further needs and assistance. Sincerely, Dodit Hapsoro General Manager

Memorable experience

Customer review rating 4.3/5

Puput M. Business - 28/10/2019 Confirmed reviews ALL

Comfort room and very clean

Dear PUPUT m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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