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Mercure Karawang 4 stars

Customer review rating 4.3/5 1,400 reviews
Mercure Karawang
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+ 23 Services
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Swimming Pool

  • Kids Zone

  • Water Park

  • Shopping mall and optional excursions around the city.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Karawang

Jl Galuh Mas Raya
Teluk Jambe
West Karawang Indonesia
41361
karawang
indonesia

Tel: +622678638888

Fax: (+62)267/8638000

Contact email

Check-in from 14h00

Check out up to 12h00

  • DAMRI , AGRA MAS, WARGA BARU :  Galuh Mas

  • KARAWANG BARAT :  Galuh Mas Area

  • By plane

    SOEKARNO HATTA At 99km / 61 miles - Shuttle paying

  • By car

    KARAWANG BARAT At 2km / 1 miles

  • By train

    KARAWANG At 10km / 6 miles

GPS :-6.328304, 107.290948

Our accommodations

Mercure Karawang has 242 modern, sophisticated rooms. Each room features a 32" LED TV screen, in-room safe, fridge, separate bathroom with standing shower, hairdryer and free Internet access.

Accessible room

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 24m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe City View with 1 king size bed

  • Max. number of persons: 3
  • Area: From 28m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Business Suite with 1 kingsize bed and 1 sofa

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

Accessible room

Suite Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 48m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

KUNOICHI JAPANESE RESTAURANT

Type of cuisine: Japanese

Our Japanese restaurant serves sushi, sashimi, teppanyaki, udon and bento with cold beer or sake for a memorable dining experience.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEMUNING RESTAURANT

Type of cuisine: International

Kemuning Café, our 24hour All Day Dining restaurant, serves authentic Indonesian delicacies and international cuisine including Western, Chinese and Japanese dishes.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M LOUNGE & POOLBAR

Photo non contractuelle / Strictly non binding

The al fresco pool bar serves light snacks and beverages.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 750 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Mercure Karawang

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,400 reviews

tripadvisor

TripAdvisor Rating 4.5/5

222 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Not well organized

Customer review rating 4.3/5

Hegi Business - 21/02/2020 Confirmed reviews ALL

Pee marking on closet, wrong wrong delivered laundry item, noisy neighborhood, other mated had complimentary welcome fruits, poor billiard table and bad taste tea. Overall was terrible stay. The only good thing is near by our factory and timely and good shuttle

Dear Mr. Hegi H., Warmest greeting from Mercure Hotel Karawang! Thank you for taking the time to tell us about your experience at Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding toilet cleanliness, laundry service, billiard table and other points that you have mentioned has been brought into discussion with the department concern for improvement. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Irwan Wirahadykusumah Executive Assistant Manager

Comfort Stay

Customer review rating 4.3/5

Mohd N. Business - 17/02/2020 Confirmed reviews ALL

It was a comfort stay for me in general. However, the Hotel and the management may consider my two cents suggestion below: 1. Some day, hotel provide full toilet amenities , but not all days we stayed, 2. May Hotel serves transportation just to go nearby Mall FoC to customers. Its not easy to cross the road due to heavy traffic.

Dear MOHD N. BIN M., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good place for family gathering

TripAdvisor rating 4.5/5

Narendra S Family - 06/01/2020 TripAdvisor review

The location is excellent, no traffic jam, very easy to reach and the surrounding area is good for shopping, food central, transport to anywhere is available, apple and secure parking area, the resto is good and the coffee is good enough

Dear Narendra S We are very much appreciate your great comments and rating regarding your stay at the Mercure Karawang. This positive feedback will become our motivation to keep and maintain also improve ourself to become better. Our location is very strategic in The Center of Karawang city, in order to provide our guest comfort and efficiency. This reason also become our benefit and our strong point for you to decide next stay if you visit Karawang City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Awesome

Customer review rating 4.3/5

Maya M. Couples - 18/11/2019 Confirmed reviews ALL

Before i step into the room, i already fell so excited..the environment so cool. The room is nice and clean..especially the toilet very clean and i very happy. Everything is super awesome and will make me want to come back in my next vacation.

Dear MAYA m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable room, nice breakfast.

Customer review rating 4.3/5

Achara Business - 13/11/2019 Confirmed reviews ALL

Good service, comfy and clean room, good breakfast. But badly, the Accor member points can’t be collected if booking via travel agency.

Dear ACHARA B., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Comfy and clean

Customer review rating 4.3/5

James W. Business - 09/11/2019 Confirmed reviews ALL

Excellent

Dear BPK. JAMES .., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Nice and clean

Customer review rating 4.3/5

Benedict Business - 04/11/2019 Confirmed reviews ALL

Room is good n clean. but for swim towel, I don't like the towel can't bring to my room, so, i must change at pool/toilet and that's make my pants wet (not swim suit)

Dear BENEDICT A., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Staycation

Customer review rating 4.3/5

Ikhsan N. E. Families - 04/11/2019 Confirmed reviews ALL

We really enjoyed for staycation at this hotel. Very comfortable room and easy to going the shoping market

Dear IKHSAN NOOR e., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Fantastic

Customer review rating 4.3/5

Krk Families - 30/10/2019 Confirmed reviews ALL

Nice room, comfort and cozy

Dear KENAN R., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

low cost hotel service. house keeping

Customer review rating 4.3/5

Erick Business - 28/10/2019 Confirmed reviews ALL

service is very bad. front office staff are very nice but can only say "sorry". we complain from first day about room cleaning not properly done. The towel supplied was old. and only 2 medium size for a deluxe room. usually 4 or 6 towels are supplied. We complain. reply was "sorry" only room suite are having more towel. The supply in the room was unconsistent. some days no soap or no shampoo or.... The worst was a white gold necklace with very high sentimental value desappear in the room. After many sorry and "investigation sill in process" we didn t get any feed back. No more hope now. We are a company team. All complain about house keeping service. I stayed there 2 years ago. The service was also not good. Mercure Karawang must change name for low cost hotel name or improve deeply the service. the house keeping staff must be boost.

Dear ERICK V., Thank you for taking the time to tell us about your experience at the Mercure Karawang. We sincerely apologize for the case Mr. Esson . Based on our investigation according to the procedure, we did not find any indication of suspicious actions taken by our hotel staff. Therefore if you are still not satisfied with our investigation, if you do not mind, we can accompany you to the police station to report this incident. We also want to apologize, regarding our Housekeeping Team is still not consistent in doing room cleaning and refilling equipment in the room. If you do not mind, please let us welcome you back on your next arrival to get the appropriate accor standard. Thank you for your feedback Mr. Esson. Please do not hesitate to contact us again for further needs and assistance. Sincerely, Dodit Hapsoro General Manager

Memorable experience

Customer review rating 4.3/5

Puput M. Business - 28/10/2019 Confirmed reviews ALL

Comfort room and very clean

Dear PUPUT m., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

conviniance Hotel for Business and family in Karawang

Customer review rating 4.3/5

Henky K. H. Business - 28/10/2019 Confirmed reviews ALL

I got upgrade room, room is clean, good facility (shuttle car, sport center), over all breakfast is good however I got un fresh fruit (Melon) on my breakfast. it should not be happen for 4 star hotel likes Mercure Accor member.

Dear HENKY K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

The 2nd time not received Earn stay points after check out.

Customer review rating 4.3/5

Robert L. Business - 18/10/2019 Confirmed reviews ALL

CHAIHUAT ROBERT L. 30…6636 4 check in on 9 sept and check out on 26 Sept. After check out I not getting any stay points. this is second time experience. email to mercure karawang but no feed back.

Good Morning Mr Robert We do apologize for late to reply to your email but I have double checked with ACCOR paris with Mrs. Liliana that we have earned your point. . if there are things that are not pleasing, please confirm to the accor for more details and don’t hesitate to contact us. Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General manager

Good

Customer review rating 4.3/5

K. Business - 15/10/2019 Confirmed reviews ALL

Hotel has good access to business and shopping centre

Dear AHMAD K., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Awesome

Customer review rating 4.3/5

Sy… Couples - 11/10/2019 Confirmed reviews ALL

Great hotel, with satisfying services and luxury think in the room

Dear SYAHLAN S., Thank you for your good comments regarding your stay at the Mercure Karawang. We really appreciate it. I will share your comments with our team and your feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Convenient

Customer review rating 4.3/5

Andy Business - 24/09/2019 Confirmed reviews ALL

I was a quite frequent stay at mercure. So I got used to.

Dear ANDY C., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Great Hotel and good service

Customer review rating 4.3/5

Boon L. C. Business - 10/09/2019 Confirmed reviews ALL

The room is big and clean. Daily buffet breakfast is great opportunity to try local foods and delicacies. The staff is attentive and the daily shutter to my factory is great. The only complaint is the driver who transfer me to Ibis Bandung on 6th Sept morning is not good at all as he falls a sleep during driving and have to keep taking sweets to wake him up. Pls can you train all drivers to ensure they have sufficient sleep before taking any duty the next day.

Dear BOON LEE C., Thank you for taking the time to tell us about your experience at the Mercure Karawang. I am truly sorry that your experience did not meet your expectations regarding your transportation to Bandung. Please allow me to express my sincerest apologies, regarding this matter. We already remind to Our Golden Bird as a third party to take this as an Improvement in term of services, and we will do some action to ensuring all drivers well manage their times to well performance during their working. We appreciate your sharing is our concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dodit Hapsoro General Manager

Good

Customer review rating 4.3/5

Robert Business - 06/09/2019 Confirmed reviews ALL

Not received rewards points from previous stay.

Dear ROBERT L., We very much appreciate your comments regarding your stay at the Mercure Karawang. We do apologize and We will check regarding your information and ensure to earn your point to your account . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager

As I expected, it was very good experiences

Customer review rating 4.3/5

I. Families - 27/08/2019 Confirmed reviews ALL

as I expected, we always satisfied with the all matters at Mercure Hotel Karawang. please always keep it!!

Dear I. INTAN, We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Everything is just perfect as I want it to be

Customer review rating 4.3/5

Naerna Business - 22/08/2019 Confirmed reviews ALL

It is with great pleasure that I can stay at Mercure Karawang Hotel. The reception team was courteous and informative. My room was clean, comfortable, and furnished appropriately except garbage bin in the bathroom which is no sanitary bag. The Hotel team was prompt, reliable and friendly. Management was available to solve problems. The food quality was good, but sometimes have to wait if ordering at Kunoichi Restaurant for dinner. Hotel amenities (pool and playground) were clean, attractive and properly equipped. My daughter was happy enough with the little playground. I think she enjoyed living in this attractive hotel for several months.

Dear ERNA Y., We very much appreciate your comments regarding your stay at the Mercure Karawang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro Genaral Manager
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