Mercure Karawang 4 stars

When i do checkin on receptionist, was disgusting there is many tissue on the floor and i tell the lady and she sound not care, well room was good for little transit in Karawang thank you. Breakfast not so good, i was eating the peanut sauce for gado gado and taste like bau mean not fresh also the ikan goreng tepung not cooked well, the omelette also cold because they made a lot for stoks.

The view was nice and the location was great

Room are clean and the food was great

Good protocol, good service, comfortable place

I can say I'm regular customer

Great staycation with family, good pool, spa & sauna, breakfast standard, check in little bit slowly because I already confirm data before come by WA booked 5 Room. Bed cover not clean, please check again before guest come. I hope bed cover already change from previous guest, because during covid 19 situation we have make sure all room clean.

I am a silver member booked via accor app. When check in, the receptionist could not get my reservation, I must wait for 10 minutes. After showing my email reservation and chevk in till check out I did not get my right as siber member such as welcoming fruit or small cake. I think this poor standard is out of Accor quality.

The location is excellent, no traffic jam, very easy to reach and the surrounding area is good for shopping, food central, transport to anywhere is available, apple and secure parking area, the resto is good and the coffee is good enough

This is my second visit to this hotel. I found that the physical facilities and services are consistently perfect. Special amenities for Accor Plus members are provided exactly according to the book. This is worth noting because at some other Accor hotels member amenities are furnished only intermittently.

this was my first visit at mercure karawang. i stayed for the weekend with family. overall was great stay for us, from check in time until check out. The rooms's clean, spacious and very comfortable as well as the service. i wish i could stay more longer...next time for sure.

This is my returned stay at this hotel. Perhaps that reflects my appreciation of the hotel accommodation standards. However, I did experience a bitter incident whereby I tried contacting the hotel via email for some booking re-arrangement , but didn't get any response even after 2 emails. That almost cost me missing my homebound flight. Other than that, I still view this hotel at high regards.

Hotel In the middle of town ,near mall ,near food area ,nice staff, nice lay out ,nice interior ,clean room ,clean bath room , good breakfast menu . We love it . Recommended hotel .keep your good performance.

Several times stay in here since this hotel newly open. I can feel the quality of services is down. Many issues happened during my lately stay. Some complained were being forwarded but no respond from the duty manager Food quality(taste) and variety at the restaurant is consider not good for 4 star rated. Several times inputs given but not shows a feedback or improvement. Can say Management is poorly respond to guest's complained/input.

Karawang being mostly an industrial town, it surprised me to find this, one of the best Mercure hotels I have ever stayed at. Check in staff thanked me for my loyalty with Accor and upgraded my reservation to a room looking down on the pool and the Karawang mall across the street. I found that the room had been prepared for me, with plentiful of fruits and cakes set on the table when I walked in. With many Japanese factories in the area, the hotel adapts by having Japanese themes. I had a nice dinner at the Japanese restaurant, followed by some relaxing time at the sauna and Japanese style bath. The hotel is still new, so everything feels fresh and clean.

New and Best Hotel in Karawang. Just beside the Malls, so easy to find food and entertainment. The room not to big but comfort and cozy enough. The Swimming Pool is nice. But I got a little problem with breakfast experience. The don't fast added the finished food, keep the plate empty. Also not keep the food (especially the soup) warm. So I got not good experience with breakfast ... but the food taste quite good.