The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.4/5 876 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Chen Twin with Two Queen Beds

Photo out of - Chen Twin with Two Queen Beds

Be greeted by two Art Series Signature Queen Beds when you enter our Chen Twin with Two Queen Beds. Appointed with Zhong Chen artwork, art books, and workstation, relax knowing everything you need is right at your fingertips.

  • Views:

    City View

Max. number of persons
4
Area
From 27 mÂČ / 290 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 27 mÂČ / 290 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View
See availabilities

Open planned living with fully equipped kitchenette, Art Series Signature king bed, joyful Zhong Chen art, art books and a workstation. Includes a dining table for two.

  • Views:

    City View

Max. number of persons
3
Area
From 34 mÂČ / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Dishwasher
  • Full kitchen
  • Kettle
  • Microwave
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Your Chen Deluxe King Balcony is a home away from home. Let a breeze in from your own private balcony complete with outdoor chairs and table. Includes Art Series Signature king bed, Zhong Chen's joyful works and art books.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 34 mÂČ / 365 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

The Chen 2 Bedroom Deluxe Interconnecting is just the place to retreat and unwind. Let the natural light and fresh air flood in as you take advantage of these two open plan interconnecting Studio Suites which features a king size Art Series Signature bed

Max. number of persons
6
Area
From 58 mÂČ / 624 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Electric stove
  • Full kitchen
  • Induction hobs
  • Kettle
  • Kitchen extractor fan
  • Kitchen maintenance kit
  • Mini Bar
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Kick back and relax in a Chen King Balcony. Let in the fresh air from your own private balcony complete with outdoor table and chairs. Inside you will find Zhong Chen's joyful art on the walls and a Signature Art Series king bed to rest your head.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 29 mÂČ / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Nespresso machine
  • Crockery and cooking utensils
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Dish-cleaning supplies
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100 rooms
  • 100 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Japanese
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets not allowed

Family

Services for children

  • Children''s TV Channels

Well-being

POOL

  • Outside
  • On site
  • On site
  • Indoor parking
  • Private
  • 25 parking spaces
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 14.79 € 24 AUD Per day

Security

  • Sprinkler
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Pool

Photo out of - Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

POOL

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion.

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Location

  • On site
  • 0 m / 0 mi

Pool features

  • Outdoor pool

Dimension

  • Pool Depth Min: 1.2 m / 3.94 ft
  • Pool Size Max: 25 m / 82.02 ft

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  876 reviews

Customer review rating 5.0/5

Louisa F. Business - Confirmed reviews ALL

Dear Louisa, Thank you for your lovely feedback. I’m glad you enjoyed your stay with us. We appreciate your suggestion about access to the 7th floor garden lounge and improved directions to our car parking and will keep these in mind for future considerations. We hope to welcome you back to The Chen again soon. Sincerely, Hazel De Jesus General Manager

Customer review rating 4.0/5

Steven T. Families - Confirmed reviews ALL

Dear Steven, I’m glad your family enjoyed your stay, particularly the spacious room, our friendly team and the dining options nearby. Thank you also for sharing your thoughts about the bathroom. We appreciate these suggestions and will keep them in mind. It’s lovely to hear you’d happily stay with us again, and we look forward to welcoming you back to The Chen! Sincerely, Hazel De Jesus General Manager

Customer review rating 4.5/5

David S. Business - Confirmed reviews ALL

Dear David, Thank you for your loyalty and your amazing review. I’m glad you had a comfortable stay and enjoyed our convenient location. Thank you for choosing The Chen, and we hope to welcome you back again soon! Sincerely, Hazel De Jesus General Manager

Customer review rating 4.5/5

Christine M. Families - Confirmed reviews ALL

Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Chen Team

Customer review rating 3.0/5

Ruyue X. Couples - Confirmed reviews ALL

Dear Ruyue, I’m really sorry to hear about your experience, especially knowing that you are a loyal guest of The Chen. We truly appreciate your loyalty, and I can understand why this would have been disappointing. Regardless of the rate or booking channel, we want all our guests to feel welcome and well looked after. I’m sorry that the conversation with our team made you feel that you were being treated differently. This is certainly not how we want our guests to feel, and I will personally follow this up with the team. Thank you for bringing this to my attention. We genuinely value your continued support, and I hope you will give us another opportunity to welcome you back and restore your confidence in The Chen. Sincerely, Hazel De Jesus General Manager

Dear Louisa, Thank you for your lovely feedback. I’m glad you enjoyed your stay with us. We appreciate your suggestion about access to the 7th floor garden lounge and improved directions to our car parking and will keep these in mind for future considerations. We hope to welcome you back to The Chen again soon. Sincerely, Hazel De Jesus General Manager

Customer review rating 4.0/5

Steven T. Families - Confirmed reviews ALL

The room I stayed in was roomy and clean. I found the bathroom to be cramped, with little shelf space for toothbrush, paste, hair brush, shaver , etc. The location of the toilet roll holder, diagonally behind you, was difficult to access. The staff were very friendly and easy to contact. They were quick to get fixed any issues. I really enjoyed my meals at both BBQ-K and Katori, 2 of the attached restaurants. If you don't like Asian food, you'll find it hard to find other restaurants in Box Hill. I'll happily stay there again.

Dear Steven, I’m glad your family enjoyed your stay, particularly the spacious room, our friendly team and the dining options nearby. Thank you also for sharing your thoughts about the bathroom. We appreciate these suggestions and will keep them in mind. It’s lovely to hear you’d happily stay with us again, and we look forward to welcoming you back to The Chen! Sincerely, Hazel De Jesus General Manager

Customer review rating 4.5/5

David S. Business - Confirmed reviews ALL

Very enjoyable experience and staff were courteous

Dear David, Thank you for your loyalty and your amazing review. I’m glad you had a comfortable stay and enjoyed our convenient location. Thank you for choosing The Chen, and we hope to welcome you back again soon! Sincerely, Hazel De Jesus General Manager

Customer review rating 4.5/5

Christine M. Families - Confirmed reviews ALL

Fantastic Room and location! Love the staff too!! Super helpful, super friendly and love their vibes! However my son would like to use the pool but it was so full and noisy. Also no free carpark, expect to pay per night. Otherwise we love everything! Especially how its close to places to buy food We're already planning to go back for another staycay 😍

Dear Christine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Chen Team

Customer review rating 3.0/5

Ruyue X. Couples - Confirmed reviews ALL

We were feel disappointed, we are a regular customer. We booked the Chen more than six times before. But this time we booked 5 days, asked for one time room cleaning - not the full cleaning, but just replenish some tissue/ disposal of rubbish bin/ cleaning the bathroom a bit. And the staff and housekeeping manager spent 30 mins + to discuss about we are booking a cheap room, so we deserved a cheap service which we didn’t understand because we booked through AMEX travel website. In the website there is no mention about daily cleaning or weekly cleaning or cheap service.

Dear Ruyue, I’m really sorry to hear about your experience, especially knowing that you are a loyal guest of The Chen. We truly appreciate your loyalty, and I can understand why this would have been disappointing. Regardless of the rate or booking channel, we want all our guests to feel welcome and well looked after. I’m sorry that the conversation with our team made you feel that you were being treated differently. This is certainly not how we want our guests to feel, and I will personally follow this up with the team. Thank you for bringing this to my attention. We genuinely value your continued support, and I hope you will give us another opportunity to welcome you back and restore your confidence in The Chen. Sincerely, Hazel De Jesus General Manager

Customer review rating 5.0/5

Pamela M. Families - Confirmed reviews ALL

Great stay thanks so much

Dear Pamela, Thank you for your amazing feedback! We’re so glad your family enjoyed your stay and hope to welcome you back again soon. Sincerely, Hazel De Jesus General Manager

Customer review rating 5.0/5

Perry A. Business - Confirmed reviews ALL

The property is located in a perfect spot close to shops and restaurants located in box hill, the staff are amazing and cater for all needs within reason but cannot recommend the Chen hotel highly enough.

Dear Perry, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 4.5/5

Anthony S. Business - Confirmed reviews ALL

Well looked after

Dear Anthony, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 4.5/5

Jennie N. Business - Confirmed reviews ALL

Consistently attentive and supportively staff at reception

Dear Jennie, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 5.0/5

Lauren C. Families - Confirmed reviews ALL

Lovely concierge staff, very polite and great with the kids.

Dear Lauren, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 3.5/5

Anthonnette E. A. Couples - Confirmed reviews ALL

It would be better if hotel check in staff welcomes guests with brief info of hotel amenities and services available.

Dear Anthonnette, Thank you for your feedback. We appreciate your suggestion and will continue to look for ways to improve our check-in experience and ensure guests are informed about our available services. Kind regards, Hazel De Jesus General Manager

Customer review rating 4.5/5

Nic V. G. Couples - Confirmed reviews ALL

Was able to get our room early. Without notification

Dear Nic, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 5.0/5

Noor S. Solo - Confirmed reviews ALL

I had excellent experience

Dear Noor, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 4.0/5

Dean M. M. Business - Confirmed reviews ALL

Excellent, modern hotel. Friendly staff.

Dear Dean, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 3.5/5

James J. Business - Confirmed reviews ALL

Massive room with wasted space. The desk was to shallow to be a functional workspace. There was also no dining table (which could double as a work table) even though there was massive amounts of empty space. No oven was disappointing as I thought it had said full kitchen.

Dear Mr J., Thank you for sharing your feedback. I’m sorry the room wasn’t quite what you had expected. Our rooms are designed with a kitchenette for added convenience, and we appreciate your comments as they help us better understand what our guests value. We hope to have the pleasure of welcoming you back again. Sincerely, Hazel De Jesus General Manager

Customer review rating 2.0/5

Manon K. Solo - Confirmed reviews ALL

The location was great. I was surprised to find no room service available and no towels for the pool - which is actually shared with the apartment facilities. The hotel was not particularly clean with stains visible in my room on the ceiling, chairs and walls. The curtains were visibly dusty. I paid extra for a balcony room that overlooked a carpark and was dirty and dusty.

Dear Manon, Thank you for sharing your feedback. I’m sorry your stay didn’t meet your expectations. We appreciate your comments regarding the room condition and will follow up with our team. While we don’t have an in-house restaurant or room service, we understand how these options can add convenience to a stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a better experience. Sincerely, Hazel De Jesus General Manager

Customer review rating 3.5/5

Peter J. S. Business - Confirmed reviews ALL

Good room. Parking confusing and expensive. Accor members should get a parking discount.

Dear Peter, Thank you for your feedback. I’m glad you enjoyed your stay with us. We appreciate your suggestion regarding our Accor members and will keep it in mind for future consideration. We hope to welcome you back again soon. Sincerely, Hazel De Jesus General Manager

Customer review rating 5.0/5

Sussana A. Families - Confirmed reviews ALL

Wonderful experience, lovely friendly staff. Located in a great area close to everything you would need.

Dear Sussana, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 5.0/5

Queen N. Families - Confirmed reviews ALL

I loved my stay at The Chen , I will definitely visit again

Dear Queen, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 4.0/5

Dean C. Business - Confirmed reviews ALL

Loved the large, clean room. Not the price

Dear Dean, Thank you for your feedback! We're delighted you enjoyed your stay and appreciated the comfort of our accommodation. We also value your comments regarding the pricing and hope to have the opportunity to welcome you back in the future. Sincerely, Hazel De Jesus General Manager

Other web-users rate our hotel

  • 548 reviews 8.5/10 Location
  • 744 reviews 7.8/10 Room
  • 626 reviews 8.5/10 Service
  • 7 reviews 4.2/10 WiFi
  • 334 reviews 7.1/10 Cleanliness
  • 150 reviews 8.9/10 Vibe
  • 101 reviews 8.3/10 Pool
  • 25 reviews 4.8/10 Breakfast

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