The Chen Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.3/5 729 reviews

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australia

Description

Hotel extras

  • Take in uninterupted views of Melbourne's CBD skyline from the level 24 Pool Deck

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • We are a convenient 5 minute walk to Epworth Private Hospital and Box Hill hospital

  • Enjoy our entertainment pavilion which is complete with barbeques and seating to wine and dine

Our accommodation(s)

Hotel location

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australia

GPS:-37.817567, 145.118462

Telephone
Fax +61 3 9131 0201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning

Pool

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  729 reviews

TripAdvisor Rating  4.3/5  591 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Richard H. Solo - Confirmed reviews ALL

The room was very clean and comfortable. Very good value for money.

Dear Richard, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team

Customer review rating 3.0/5

Kelly M. Business - Confirmed reviews ALL

I was initially given a room that was in a very noisy location - on the second floor, right on the intersection. I could not sleep and requested to move which was actioned immediately. This room was much better. I couldn't connect to the wifi, and there was no digital TV which I would have expected. The rooftop pool was great - amazing view!

Dear Kelly, Thank you very much for taking the time to share your experience with us. I’m truly sorry that your stay began with a room in a noisy location and that this affected your sleep. I’m glad our team was able to assist promptly with a room move, but I understand the inconvenience this caused. I also appreciate you highlighting the issues with the Wi-Fi connection and the absence of digital TV. This is certainly not the experience we aim to provide, and I have shared your comments with our engineering and IT teams so we can address these concerns immediately. On a positive note, I’m delighted to hear that you enjoyed our rooftop pool and its beautiful views — it’s one of our favourite features, and I’m glad it added something special to your stay. Thank you again for your valuable feedback. If you choose to stay with us again, please feel free to reach out to me directly — I would be more than happy to assist and ensure you have a smooth and enjoyable experience from the very start. Warm regards, Hazel De Jesus General Manager

Customer review rating 4.5/5

Hammad S. Families - Confirmed reviews ALL

Rooms are clean and comfortable

Dear Hammad, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, The Chen Team.

Customer review rating 5.0/5

Caitlin C. Couples - Confirmed reviews ALL

Very affordable, beautiful room. Lovely staff

Dear Caitlin, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, Krishna The Chen Team.

Customer review rating 4.0/5

Leigh F. Business - Confirmed reviews ALL

From when I walked in the door to get greeted by a lovely receptions.until I was checking out. The staff are attentive friendly knowledge about the area.

Dear Leigh, Thank you so much for your kind words and for choosing to stay with us at The Chen. We’re thrilled to hear that you enjoyed your time with us and truly appreciate you taking the time to share your experience. If you’d like to help others discover us, we’d be grateful if you could share your experience online by leaving us a Google Review using the link below: https://g.page/r/CX3Tp5kbKtYdEBM/review Your feedback means a lot to our team and helps us continue providing exceptional experiences to all our guests. We look forward to welcoming you back to The Chen soon! Warm regards, Krishna The Chen Team.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 485 reviews 8.3/10 Location
  • 642 reviews 7.2/10 Room
  • 501 reviews 8.1/10 Service
  • 7 reviews 6.1/10 WiFi
  • 265 reviews 5.6/10 Cleanliness
  • 117 reviews 8.5/10 Vibe
  • 82 reviews 8.1/10 Pool
  • 23 reviews 2.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.