Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,071 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
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Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

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Room 1

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,071 reviews

Customer review rating 2.5/5

Werner S. Business - Confirmed reviews ALL

Customer review rating 0.5/5

Natasha F. Business - Confirmed reviews ALL

Dear Natasha, Thank you for taking the time to share your feedback. I am truly sorry that your stay with us was such a disappointing experience. Reading your comments, it is clear that we did not provide the level of comfort and quality you expected, and I sincerely apologise. In particular, I am very concerned by your feedback regarding the condition and cleanliness of your room, as well as the check-out experience. These are certainly not the standards we strive to deliver, and I have shared your comments with our Housekeeping and Maintenance teams for immediate follow-up. As you noticed, our hotel is currently undergoing a major refurbishment. Peppers Gallery Hotel is a heritage-listed property, and we are investing significantly in renovating both our guest rooms and public areas to create a much more comfortable and modern experience while preserving the character of the building. I completely understand that this ongoing work does not change the experience you had, and I am sorry that we fell short during your visit. I would also like to apologise for the call after you had already checked out. We understand how frustrating that would have been, and we will review the process with our team to ensure it does not happen again. Thank you again for your honest feedback. Although it is difficult to read, it is incredibly valuable as we work through this important stage of the hotel's transformation. We truly appreciate you choosing to stay with us, and I hope we will have the opportunity to welcome you back once the refurbishment is complete so you can experience the improvements firsthand. Kind regards, Odea Zhang Room Division Manager

Customer review rating 3.5/5

Kapil T. Friends - Confirmed reviews ALL

Dear Kapil, Thank you for taking the time to share your feedback following your recent stay with us. I am pleased to know you found our hotel comfortable and well located, and that you had positive interactions with our team. At the same time, I sincerely apologise for the cleanliness issues you experienced. There is no excuse for the bathroom sink not being cleaned properly or for the used coffee capsules not being removed. As you rightly pointed out, these are basic housekeeping standards and should have been completed as part of our room servicing process. I appreciate you bringing these oversights to our attention. I have shared your comments with our Housekeeping team so we can reinforce our room inspection procedures and ensure greater attention is paid to these important details. Thank you again for your honest and constructive feedback. We truly value it, and I hope we will have the opportunity to welcome you back and provide you with a much better experience next time. Kind regards, Odea Zhang Room Division Manager Peppers Gallery Hotel

Customer review rating 5.0/5

Gaurav R. Families - Confirmed reviews ALL

Dear Gaurav, Thank you so much for your wonderful review and for choosing to stay with us. We are delighted to hear that you had such an enjoyable stay and that every aspect of your visit met your expectations. It is especially rewarding to know that Roy and his colleague made such a positive impression during your arrival. I will be sure to share your kind words with Roy and the rest of our Front Office team—they will be thrilled to know their friendly service helped make your stay memorable. Thank you as well for your loyalty as an ALL Classic member. We truly appreciate your support and are pleased that you felt well looked after throughout your stay. We look forward to welcoming you and your family back to Peppers Gallery Hotel again soon. Warm regards, Odea Zhang Room Division Manager Peppers Gallery Hotel

Customer review rating 4.0/5

Helen E. D. Couples - Confirmed reviews ALL

Dear Helen, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you enjoyed your stay overall and that our team and the personal touches in your room made a positive impression. Your kind words have been shared with the team, and they will be thrilled to know their efforts were appreciated. I also appreciate your constructive feedback regarding our refurbishment. I am sorry that the renovation works came as a surprise and that the temporary location for the welcome drink was disappointing. While we are excited about the transformation of the hotel, we understand it is equally important that guests are well informed before they arrive. Thank you as well for your suggestion regarding the directional signage. That's a very practical observation, and I agree that directing guests via the pathway would provide a much better arrival experience. We will review the signage and landscaping to see how we can make the route clearer and more convenient during the renovation period. We truly appreciate your support as an ALL Silver member and are grateful that you chose to stay with us. We look forward to welcoming you back once the refurbishment is complete so you can experience the new Peppers Gallery Hotel in its full glory. Warm regards, Odea Zhang Room Division Manager Peppers Gallery Hotel

Other web-users rate our hotel

  • 355 reviews 8/10 Location
  • 655 reviews 5.9/10 Room
  • 645 reviews 8.1/10 Service
  • 12 reviews 2.4/10 WiFi
  • 288 reviews 5.8/10 Comfort
  • 273 reviews 5.8/10 Food
  • 187 reviews 4.8/10 Cleanliness
  • 164 reviews 3.8/10 Amenities

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