Dear Nathan, Thank you for sharing such lovely feedback. It is wonderful to hear that you enjoyed your weekend with us while taking part in the dance competition. We are especially pleased that our team made you feel so welcome and were able to help with the bowls when you needed them. I will be sure to share your kind words with our room servicing team, as thoughtful moments like this mean a great deal. It is also fantastic to hear that you appreciated our sustainability initiatives and the simple towel reuse approach. We are grateful that you noticed and supported these efforts. We hope to have the pleasure of welcoming you back to Mantra on View for another enjoyable stay. Kind regards, Hetal Pindoriya Assistant Manager

Dear Romokoi, Thank you for sharing your experience with us following your seven night stay. It is lovely to hear that you and your sister had an enjoyable and comfortable time with us, and that you found the hotel well located, clean, and our team helpful. I am sorry that you experienced some difficulties with the WiFi and air conditioning during your stay. I am pleased our team was able to attend to these concerns and get things working again. We also appreciate your feedback regarding the ease of accessing the WiFi and the connection speed and will certainly take this on board as we continue looking for ways to improve the guest experience. Thank you as well for your comments about the environmental information provided in the room. We are glad you found the guidance and options useful. We hope to have the pleasure of welcoming you and your sister back for another enjoyable stay in the future. Kind regards, Nick Bastion-Macdonald Assistant Manager

Dear Tanya, Thank you for sharing your experience with us. I am pleased to hear that you enjoyed our buffet breakfast and found our location convenient, although I am very sorry that these positives were overshadowed by several frustrating aspects of your stay. I sincerely apologise for the condition of your room and for the issues you experienced with the shower and door handle. These are important maintenance concerns, and I am particularly disappointed to hear that you felt your feedback was not taken seriously when you brought them to our attention. Your comments have been shared with our relevant teams so these matters can be followed up appropriately. I also understand your frustration with the information provided regarding access to the building, as well as the delays you experienced during arrival and departure. We appreciate that waiting unnecessarily, particularly at check out, can leave a very poor final impression. Your feedback regarding communication, wait times and the handling of room checks has been noted for review with the team. Thank you for being candid about your experience. Your feedback gives us valuable insight into where we need to improve, and we hope to have the opportunity to provide you with a much smoother experience in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Josh, Thank you for taking the time to share your lovely feedback. It is wonderful to hear that you enjoyed our great location, your room, and the facilities throughout the hotel. We are also delighted to know that your Silver status with ALL Accor was part of your stay experience. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mantra on View again soon. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Palmer, Thank you for choosing to celebrate your wedding anniversary with us. It is lovely to hear that you felt warmly welcomed by the team and that our housekeeping staff helped make your stay comfortable and enjoyable. I am particularly pleased that you found your room tidy and comfortable, and that our central location made it easy to enjoy the beach, tram and nearby shops. We hope your anniversary weekend was a memorable one and would be delighted to welcome you back for another special stay in the future. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Georgia, Thank you for taking the time to share your feedback with us. I am very sorry to hear that your stay was affected by the condition of the apartment and the leaking toilet. This is not the standard we want our guests to experience. Your comments have been shared with our housekeeping and maintenance teams so these concerns can be reviewed and addressed appropriately. I also understand your disappointment regarding the pool. I am sorry if the information you viewed before your arrival created an expectation that a pool was available as a hotel facility. To clarify, Mantra on View does not advertise, promote, or operate pool or spa facilities. The pool you were advised about is privately operated and is not a hotel amenity, which means access is subject to the private operator's arrangements and fees. We appreciate how frustrating this would have been if the information you encountered gave you a different impression. Thank you as well for your comments regarding your arrival experience and our team. We take this feedback seriously and will use it to identify where we can improve the guest experience. Kind regards, Hetal Pindoriya Assistant Manager

Dear Joseph, Thank you for your wonderful feedback and for sharing your experience with us. We’re delighted to hear that you enjoyed a comfortable and relaxing stay. It’s especially pleasing to see your positive ratings across your arrival, accommodation, breakfast, cleanliness and, most importantly, our team. We truly appreciate your kind recognition of our staff and are grateful for your continued support as a Platinum ALL – Accor Live Limitless member. Thank you also for your strong recommendation. We look forward to welcoming you back again for another enjoyable stay. Kind regards, Assistant Manager

Dear Denis, Thank you for sharing your lovely feedback. We are delighted to hear that you found your room clean, tidy and comfortable and that you enjoyed our convenient location near the beach and everything Surfers Paradise has to offer. It is wonderful to know that you had an excellent stay overall. We truly appreciate you choosing Mantra on View and hope to have the pleasure of welcoming you back again soon. Kind regards, Liam Campbell Assistant Manager

Dear Peter, Thank you for taking the time to share your experience. We are delighted to hear that you found the location convenient for getting around and appreciated the helpful service from our team. It is especially pleasing to know that you enjoyed the dining facilities and experienced consistent service across reception, our floor team and restaurant. We take pride in providing a welcoming experience throughout the property, so your kind recognition means a great deal to us. We hope to have the pleasure of welcoming you back again on your next visit. Kind regards, Liam Campbell Assistant Manager

Dear Andrew, Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your stay and found our location so convenient. It is fantastic to know you had such a positive experience at Mantra on View. We look forward to welcoming you back to the Gold Coast again soon. Kind regards, Liam Campbell Assistant Manager

Dear Telissa, Thank you for taking the time to share such detailed feedback. I am pleased to hear that you found your room neat and clean, although I am sorry that several aspects of your stay were frustrating. Your comments about the bathroom condition and the slippery tub surface are particularly concerning. Guest safety is extremely important to us, and we appreciate you bringing this to our attention so it can be reviewed by the relevant team. I also understand your frustration with the timing of housekeeping and not being able to have your room serviced earlier when you were hoping to rest. We appreciate that this meant going without fresh towels when you needed them. I am equally sorry that you had difficulty reaching reception by phone. This is not the level of service we aim to provide, and your feedback will be shared with our team. Thank you again for recognising the cleanliness of the room while also highlighting these areas for improvement. We hope to have the opportunity to provide you with a smoother and more comfortable stay next time. Kind regards, Liam Campbell Assistant Manager

Dear Jakob, Thank you for taking the time to provide such detailed feedback, particularly as you have stayed with us previously. I am pleased to hear that the check in and check out process worked well for you and that you found the express envelope helpful. It is disappointing that the remainder of your short stay did not provide the comfortable and relaxing experience you were hoping for. I am particularly sorry about the issues you encountered with the television and Foxtel, as well as being disturbed by noise from the neighbouring room. When you have limited time at the hotel due to work commitments, I appreciate how frustrating it would be to have these issues interfere with your opportunity to unwind. Your experience in the bathroom is also concerning. I am very sorry that you had a frightening moment with the slippery floor and subsequently experienced skin discomfort after your shower. Although the discomfort subsided, I completely understand why this would have left you unsettled. We will ensure these concerns are brought to the attention of the appropriate teams so they can be looked into carefully. Thank you again for giving us the opportunity to understand what happened. We genuinely value your continued visits and hope your next stay is a much more comfortable and enjoyable one. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Leanne, Thank you for taking the time to share your feedback. It is wonderful to hear that you enjoyed the generous size of your room and found the location convenient. I am sorry, however, that noise from neighbouring rooms and the hallway disturbed your sleep. I understand how frustrating that can be, particularly when you are looking to relax and rest after a day away. We appreciate you bringing this to our attention and will certainly keep your comments in mind when considering room allocations for future stays. While we cannot guarantee specific room requests, we are always happy to note preferences and accommodate them where possible, subject to availability. We also appreciate your continued loyalty as an ALL Accor Gold member and hope to have the opportunity to provide you with a more peaceful stay next time. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Julie, Thank you for sharing your lovely feedback. It is great to hear that you found your room clean and comfortable, and that you enjoyed the stunning view during your stay. I understand why having a pool and a microwave within the room would have made your experience even more convenient. While we do not advertise or operate pool facilities at the hotel, I appreciate you sharing this as something you would have enjoyed. We are also pleased to know that the microwave facilities available downstairs were useful, although I understand having one directly in the room would be preferable. We hope to welcome you back to Mantra on View and provide you with another enjoyable stay. Kind regards, Nick Bastion Macdonald Assistant Manager

Dear Kay, Thank you for sharing such detailed feedback about your stay. I am pleased to hear that you enjoyed the balcony view and that our housekeeping team made a positive impression through their friendly and courteous service. I will be sure to share your kind comments with them. I am genuinely sorry for the issues you encountered with the hot water and the substantial bathroom leak. I can appreciate how disruptive and frustrating this would have been, particularly during your first night. Your comments regarding the condition of the room and your interaction with reception are also disappointing to hear. A warm and welcoming approach is important to us, and your feedback will be shared with the relevant teams for review. I also understand your disappointment regarding the facilities available at the property. While Mantra on View does not advertise or operate a business centre, pool or spa, our dining and bar offerings can vary according to operating requirements and demand. We appreciate that this may not have aligned with what you were expecting. Thank you again for recognising the efforts of our housekeeping team while also highlighting the areas where we fell short. Your feedback provides valuable insight into where we need to improve. Kind regards, Liam Campbell Assistant Manager

Dear Peter, Thank you for taking the time to share such detailed feedback. I am genuinely sorry that your stay during the conference was affected by a number of issues, particularly as your experience was so different from previous stays with us. We sincerely apologise for the hot water interruption and, importantly, for the difficulty you experienced when trying to contact reception and the response you received when seeking assistance. We understand how frustrating and disappointing this would have been. We are also sorry about the ongoing temperature issues in the conference room and during the formal dinner. Your comments regarding the delayed meal service are equally concerning, as we understand that one delayed meal affected the entire table and resulted in food being enjoyed at less than its best. The late night knocking on your room door was also inappropriate, and we apologise that this was not properly explained or followed by an apology when you contacted reception. We appreciate how unsettling this would have been. We are pleased that you found your room well presented and had positive interactions with many members of our team. At the same time, we acknowledge your concerns regarding the condition of the property and the service provided by the night management and catering teams. Your feedback has been shared with the relevant departments for review and improvement. We are truly sorry that we did not provide the standard you expected as an ALL member. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Hetal Pindoriya Assistant Manager

Dear Diane, Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed the beautiful view, convenient location and the comfort and cleanliness of your room. It is also great to hear that you found our lifts quick and readily available during your stay. We appreciate you highlighting the access to the parking area. We understand that having to navigate steps can make arrival and departure less convenient, and we are sorry that this aspect of your experience did not meet your expectations. We will certainly keep your comments in mind as we continue looking at ways to make the guest experience as comfortable as possible. Thank you also for bringing the WiFi connection and speed to our attention. We appreciate the feedback and will share it with the relevant team for consideration. It was a pleasure having you stay with us, and we hope to welcome you back to Mantra on View for another enjoyable visit. Kind regards, Hetal Pindoriya Assistant Manager

Dear Cheryl, Thank you for taking the time to share your feedback. I am sorry that your stay did not meet your expectations, particularly regarding the handling of your Scoopon inclusions at check in. We apologise that your complimentary wine and parking entitlement were not correctly identified initially. We understand how frustrating it would have been to have to raise these inclusions yourself and then see a parking charge applied to your card. We will reinforce with our team the importance of carefully checking package inclusions and entitlements during arrival. I am also sorry that the cleanliness of your room, particularly the curtains, was below the standard we aim to provide. Your comments have been shared with our housekeeping team for attention. We are pleased that you enjoyed the breakfast and WiFi, and that many of your interactions with our team were positive. Thank you again for your honest feedback, as it helps us identify where we can improve the guest experience. Kind regards, Hetal Pindoriya Assistant Manager

Dear Susan, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our central location, comfortable bed, the quality of the property and, most importantly, the service from our team. We appreciate your comments regarding luggage assistance and understand that having support with your bags can make arrival and departure more convenient. We also acknowledge your feedback regarding the parking fee and bathroom amenities, and understand that these were unexpected during your stay. It is wonderful to know that you found your room exceptionally clean and that your check in and departure experiences were smooth. Your feedback is valuable to us as we continue looking for ways to improve the overall guest experience. We hope to have the pleasure of welcoming you back to Mantra on View in the future. Kind regards, Hetal Pindoriya Assistant Manager