Mantra on Northbourne Canberra 4 stars

Customer review rating (ALL Rating) 4.1/5 1,240 reviews

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Description

Hotel extras

  • 24-hour reception

  • In-room internet access

  • Fully equipped gym

  • Carparking

  • Conveniently located close to Canberra attractions

Our accommodation(s)

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Room 1

Room

Hotel

  • 3 pers. max
  • 30 / 322 sq ft
  • Bedding 1 x King size bed(s)

Hotel location

Mantra on Northbourne Canberra

84 Northbourne Avenue
2612 CANBERRA
Australia

GPS:-35.274217, 149.130653

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

STOCK KITCHEN

BREAKFAST ONLY. Stock Kitchen is the perfect place to enjoy fabulous coffee and food with family, friends and colleagues. Inspired by home-style, hearty and healthy fare, we can guarantee there is something everyone will enjoy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,240 reviews

Customer review rating 4.0/5

Michael O. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elan Koirala Front Office Manager

Customer review rating 2.0/5

Joshua C. Families - Confirmed reviews ALL

Dear Joshua, Thank you for taking the time to share your feedback and for your loyalty as an ALL Platinum and Accor Vacation Club member. I'm sorry to hear that your stay did not meet expectations, particularly regarding the cleanliness and comfort of your room. The issues you described, including stains on the floor and couch, unclean surfaces, an unpleasant odour, and excessive street noise, are certainly not reflective of the standards we aim to provide. I also appreciate your comments regarding the WiFi speed. While I'm pleased to see that you found the room spacious and our team welcoming, I understand that these positives were overshadowed by the concerns you experienced. Please be assured that your feedback has been shared with our Housekeeping and Maintenance teams for immediate review and follow-up. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future. Kind regards,

Customer review rating 3.0/5

Naomi A. Families - Confirmed reviews ALL

Dear Naomi, Thank you for your continued loyalty and for sharing your feedback. We're delighted to hear that Mantra Canberra remains your preferred place to stay. I'm sorry that this visit did not meet your expectations. I understand how disappointing it would have been to plan a quiet movie night with your child and then find the TV functionality limited. I also apologise for the noise from the adjoining room and appreciate that, had you known it was an interconnecting room, you would have preferred a different option. Thank you for bringing these concerns to our attention. We will review both the TV setup and how we communicate room configurations to guests. We hope to welcome you back soon and provide the comfortable, quiet stay you've come to expect from us. Kind regards,

Customer review rating 4.5/5

Adams F. Business - Confirmed reviews ALL

Dear Fred, Thank you for your wonderful feedback and for your loyalty as an ALL Silver member. We're delighted to hear that you had an enjoyable stay from arrival through to departure. It's especially pleasing to know that our team helped make your experience a positive one, and we truly appreciate your recognition of all team members. Thank you for your kind comments and recommendation. We look forward to welcoming you back to Mantra on Northbourne on your next visit to Canberra. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Customer review rating 1.0/5

Richard C. Business - Confirmed reviews ALL

Dear Richard, Thank you for taking the time to share your feedback and for your loyalty as an ALL Gold member. We are disappointed to learn that your stay did not meet expectations. We regret that you found the accommodation dated and felt that the overall experience did not represent good value for money. We are also sorry to hear that aspects of our service, breakfast offering, and WiFi did not meet the standards you expected. Guest feedback is important to us, and your comments have been shared with the relevant teams as we continue to review areas for improvement across both our facilities and service delivery. Thank you again for your feedback. We regret that your experience fell short of expectations and appreciate you bringing your concerns to our attention. Sincerely, Elan Koirala Front Office Manager Mantra on Northbourne Canberra

Other web-users rate our hotel

  • 527 reviews 9.1/10 Location
  • 822 reviews 6.8/10 Room
  • 544 reviews 7.8/10 Service
  • 21 reviews 5.1/10 WiFi
  • 335 reviews 5.4/10 Cleanliness
  • 186 reviews 5.8/10 Breakfast
  • 176 reviews 4.6/10 Amenities
  • 166 reviews 3.6/10 Vibe

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