ibis Styles Gelsenkirchen 3 stars

Customer review rating (ALL Rating) 4.2/5 218 reviews

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Description

Hotel extras

  • Access the internet with free WIFI throughout the hotel, 24 hours a day.

  • The hotel is in the city. You can easily reach the Veltins Arena and ZOOM Erlebniswelt.

  • The ibis Styles Gelsenkirchen is a non-smoking hotel.

  • Within walking distance to the main train station

Our accommodation(s)

Hotel location

ibis Styles Gelsenkirchen

Ringstrasse 1 3
45879 GELSENKIRCHEN
Germany

GPS:51.506744, 7.103804

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

Our bar is open for when you are hungry or would like a refreshment. Our team serves hot and cold snacks, hot drinks and chilled drinks 24 hours a day, 365 days a year.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  218 reviews

TripAdvisor Rating  3.5/5  75 reviews

Great lication

Customer review rating 3.5/5

Anzor G. Couples - Confirmed reviews ALL

Hotel is located in a couple of minutes walk from the train station and restaurants bars and shops. We were there for a football game and it was really convenient to be near the “fan zone” as well. Staff at the hotel were very nice and accommodating in every way - check in, check out, parking, etc. Wr arrived early in the morning after flying for 9hrs and then driving for 3 hours, so they were very understanding and allowed us to check in early without charging us. Food at breakfast was also very good. The room was clean and had everything we needed except for air conditioning, which I didn’t even think about asking about before we booked since we americans are spoiled and assume that every hotel is air conditioned. We tried to open the window but the street was very noisy, especially around football games. So if it wasn’t for lack of AC and the noise we had a decent stay. Thank you

Dear Anzor, Thank you for taking the time to review your stay. We are delighted that you appreciated the helpfulness of our staff, the convenience of our parking facilities, and the quality of our breakfast offerings. It is also pleasing to hear that you found the cleanliness of your room to your satisfaction and that our staff's understanding regarding your early check-in added to the comfort of your stay. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that a restful night's sleep is paramount, and we regret to hear that the temperature in your room and external noise impacted this. While we do not have air conditioning, we provide fans upon request to help manage room temperature. Regarding the noise, our hotel's proximity to the train station and city center means that some external sounds may be heard, despite our soundproofed windows. Please know that we can offer rooms on the courtyard side, which are typically quieter, for future stays. Additionally, we are troubled to hear of the discomfort caused by bugs and the lack of sufficient towels. We maintain rigorous cleanliness standards and have noted your comments for further review to prevent such occurrences. Moreover, we take your feedback on the room rate during the football game seriously, and we want to assure you that our pricing is competitive within the market and reflects the increased demand during significant local events. Concerning the internet speed, we continuously work to provide a reliable connection, and we will review your input to improve this service. Finally, we are pleased that you found our location to be highly convenient for enjoying the local atmosphere and events. Should you decide to stay with us again, we will make every effort to provide you with a room that best suits your needs for quiet and relaxation. We are looking forward to welcoming you again. All the best! Ihr Team vom ibis Styles Gelsenkirchen

Complaint letter

Customer review rating 0.5/5

Anni Families - Confirmed reviews ALL

Dear Sir/Madam, I am writing to formally lodge a complaint concerning my recent stay at the ibis Styles Hotel Gelsenkirchen, which I booked through your website. I am deeply dissatisfied with the disparity between the advertised amenities and the actual conditions of the rooms, as well as the substandard hygiene I encountered during my stay at ibis Styles Hotel Gelsenkirchen Deceptive Advertising Upon arrival, I was dismayed to find that the rooms were significantly different from those depicted on your official website. The advertised images and descriptions promised a modern, clean, and comfortable environment. Contrary to these representations, the actual rooms were outdated, poorly maintained, and in no way comparable to what was marketed. This constitutes a clear case of misleading advertising, which violates § 5 of the Gesetz gegen den unlauteren Wettbewerb (UWG), the German law against unfair competition. According to § 5 UWG, misleading commercial practices are prohibited, particularly those involving false or deceptive information about the main characteristics of the goods and services offered. Unhygienic Conditions In addition to the deceptive advertising, the hygiene standards at the hotel were horrible. The rooms were dirty, with stained carpets, unclean bathrooms, and dust-laden surfaces. This condition poses serious health risks and demonstrates a blatant disregard for basic sanitary practices. This is a direct violation of Article 6 of the EU Directive 2011/83/EU on consumer rights, which mandates that goods and services must be of satisfactory quality and fit for the purposes for which such goods and services are commonly supplied. Breach of Contract and German Civil Code (BGB) Furthermore, the poor state of the rooms and lack of hygiene represent a breach of contract under German Civil Code (Bürgerliches Gesetzbuch, BGB), specifically §§ 535-548, which detail the obligations of the landlord to provide the tenant with a property in a condition suitable for its contractual use. The conditions I encountered were far from suitable, and this breach entitles me to a reduction in the agreed rental price and compensation for any resulting damages. Prepaid Reservation and Alternative Accommodation I had paid for my reservation in advance, expecting to receive the quality of service and accommodation advertised. However, due to the unacceptable conditions, I had no choice but to vacate the ibis Styles Hotel Gelsenkirchen and secure alternative accommodation at another hotel, incurring additional expenses and considerable inconvenience. In an attempt to resolve this issue amicably, I offered to accept a refund for all days except the first day of my stay. However, I was informed that all booked days were non-refundable, despite the significant issues I encountered. This response is unacceptable given the misleading advertising and the poor conditions of the accommodation. Request for Resolution In light of these issues, I request the following actions: Full Refund: A full refund of the amount paid in advance for my stay at ibis Styles Hotel Gelsenkirchen. Compensation: Additional compensation for the inconvenience, distress, and extra costs incurred due to the need to move to another hotel. Rectification Measures: Immediate rectification of the misleading content on your website and an overhaul of the hygiene standards at the ibis Styles Hotel Gelsenkirchen to ensure compliance with legal requirements. Failure to address these concerns adequately will compel me to escalate this matter to the relevant consumer protection authorities, including the European Consumer Centre (ECC) and the German Federal Office of Justice (Bundesamt für Justiz), and consider legal action to enforce my rights. I trust that ACCOR will handle this complaint with the seriousness it warrants and look forward to a prompt resolution. Yours sincerely,

Dear Mrs. K., we have taken note of your feedback about your short stay at the Ibis Styles Hotel Gelsenkirchen. It is very unfortunate that you did not feel comfortable in our house. Since guest satisfaction is our top priority, we have of course examined your complaint in detail with the hotel team with all related points you have addressed to inspect significant defects. However, our results of your complaint present a different picture, so we would like to make it clear in advance that we consider your complaints to be unjustified and reject any claims. After checking rooms 416 & 422, we cannot confirm that these rooms did not meet hygienic standards as it was presented by you. Furthermore, it is not correct or verifiable that all the room pictures published on the Internet correspond to what you were assigned upon arrival. According to our team, you wanted to use an Ibis in Düsseldorf from the start of your journey and asked to transfer the advance payment (Hotel Deal was booked by you) , which is not possible because they are different independent companies. You were also offered alternative rooms, which you unfortunately declined. We would also like to inform you that ACCOR as a hotel company has different franchise partners and does not manage this hotel himself, in the case of Gelsenkirchen it is operated by the GCH Hotel Group, so it is not possible to change hotels within the Ibis chain with advance payment, as already explained, which we are sure you will understand. You can be assured that as a hotel company we constantly check and optimize our hotels for quality standards, which is ultimately additionally checked by ACCOR. Kind Regards your Hotelmanager Sandra Werner

Overpriced, and with unfriendly reception staff

Customer review rating 1.5/5

Tim R. Families - Confirmed reviews ALL

I booked two rooms for two nights online. One double room for myself, and one twin room for my two grown up sons Upon arrival, I was told no more twin rooms were available, so my sons had to share a double bed! The reception staff were unfriendly, and with no room for negotiation…I had paid €330 per room , per night…and they had to share a bed

Dear Tim, Thank you for taking the time to review your stay. We are sorry that your stay did not fully meet your expectations. We understand the importance of providing comfortable accommodations, and we regret to hear that the room quality, particularly the lack of air conditioning, did not live up to what you had anticipated. We acknowledge the significance of a clean environment and are concerned to learn about the condition of the carpets. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ihr Team vom ibis Styles Gelsenkirchen

Well located, nice welcome drink, comfy bed

Customer review rating 5.0/5

Javier P. Business - Confirmed reviews ALL

All was good, nice staff and super clean room

Dear Javier, Thank you for such a great review. We are absolutely thrilled that your stay at ibis Styles Gelsenkirchen met your expectations and left a positive impression. It is great that you enjoyed our central location, the comfort of your bed, and the cleanliness of your room, ensuring a restful and enjoyable visit. Our team takes pride in providing a welcoming environment and exceptional service, so we’re delighted to know that this was evident during your stay. We look forward to a return visit from you in the future. Best wishes, Ihr Team vom ibis Styles Gelsenkirchen

Central location, good beds / mattresses

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very short walk from central station, good, firm mattresses. Rooms poorly soundproofed, no real atmosphere / flair in the room, very little facilities in the room (no water cooker, no fridge, 2 towels only)

Dear Guest, Thank you for taking the time to review your stay. We are pleased to hear that you appreciated our central location and the comfort of our beds and mattresses. These are aspects of our hotel that we are particularly proud of and we are glad they met your expectations. We regret to hear that some aspects of your stay did not fully meet your satisfaction. While our rooms are designed to provide a soundproof experience, we understand that noise can sometimes be a concern, and we aim to ensure that our guests have a restful night's sleep. Additionally, we acknowledge that the atmosphere and available facilities in the room play a significant role in the overall experience. We are committed to providing a pleasant and accommodating environment for all our guests and take your comments into consideration. As for the ease of access, we aim to provide clear and straightforward guidance to all our facilities and services. If there were any difficulties encountered, we would like to extend our sincere apologies and assure you that we are constantly seeking ways to enhance our guests' experience. We are looking forward to welcoming you again. All the best! Ihr Team vom ibis Styles Gelsenkirchen

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Other web-users rate our hotel

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