I was very satisfied with my 1-week stay at the hotel, particularly considering the pandemic conditions. The staff was very professional and friendly and tried to accommodate us in every way. Even though the breakfast buffet was not as lavish as during normal times, we were glad that it was still being offered as the restaurants were forced to close that week. The staff took great care that the cleanliness regulations were being followed. The also allowed us to get coffee and tea throughout the day. We were advised that the rooms would not be cleaned during our stay, which we appreciated, but we could get anything we needed from the front desk.

Clean and comfortable Hotel stay. Friendly staff

I have book this hotel to be able to use pool however 2 days before our arrival I received short email saying pool is closed. When I entered room it looked very empty and not welcoming. Apparently everything what was making this room 'luxury room' was removed due to COVID. I was little confused why for example-minature body lotion was removed but multi use shampoo was left? Allegedly everything was available at the reception but chasing after bit and bobs is a very last thing I want to do after arrival. Unfortunately it feels like hotel is using COVID as an excuse rather than accommodate changes. I feel like I payed far too much for this room taking into account that I got basic room, poor breakfast and closed pool. Breakfast was very basic, eggs out of box and half of the croissant on the plate? Overall

Clean and modern hotel.

COVID-19 set up was good. No cleaning of rooms every day was good. Why cant this be done when things go back to normal. Maybe have room cleaning every few days and save the planet.

I stayed here for business and the hotel is easy to find. Parking was plentiful. The staff was very friendly and helpful and treated me like a special customer.

Location is good, 10 minute walk in to essen or 5 minutes to nearest metro. Hotel was very clean and staff extremely friendly. Great choice at breakfast, cooked, fresh fruit, meats, cheeses and breads. Would recommend Only negative was shower sometimes difficult to control temperature

Everything was good except that I was charged twice. My credit card was swiped twice and the person who was at the counter should have been careful.

I was arriving at the hotel early in the morning of Sunday, around 9am. Prior to my arrival, I was told the hotel is fully booked a day before due to big trade event in the city. Upon checking in and presented my Gold card membership, I was then offered a early check-in by the hotel staff, thank you for making the effort in securing an early check in so I can rest in the room after long haul flight. The staffs were friendly be it at reception or at the dinning restaurant, it was a nice and pleasant stay.

Gut!

Best place to stay at ESSEN and for bussines or/and private reasons. Accesibility, location and atmosphere are very good. Beheviours of stuffs also soo friedly and you fell yourself like at home. Breakfast also very satisfied to make good start the day ... even you do not want to stop :-)

I very much appreciate the quality of the rooms (especially the one on the garden side which is quiet). The breakfast is healthy!

Service at a very good level, staff was always available, efficient and smilling. Quality of the equipment and cleanliness of the room were perfect. Swimming pool available was a must. Sleep quality can be improved.

We absolutely loved the room and the great service! Checking in and out were fuss-free. Loved that the hotel provided us with soap for our little one even! Thank you very much! We'll definitely return to this hotel in future.

Stayed in Mercure Plaza Essen for 2 nights of business trip. t was a pleasant stay and pretty much what you would expect from a 4-star hotel. The hotel has bright lobby with adequate seating. Check-in process was efficient with friendly and accomodating staffs. Room was clean, spacious and comfortable. I had the privilege room facing the courtyard shared with apartment building adjacent to the hotel, thus it was very quiet and suitable for resting. The only downside would be the TV that's really undersized and sometime slow to respond. The bathroom has just the right size with bright clean white tiles. Breakfast was excellent, extensive selection of food and drink (even better than Novotel on the higher end of 4-star that I stayed in after this stay), and warm cozy atmosphere. The only downside is that the restaurant only open for breakfast, and not available for lunch or dinner. On the other hand, the hotel is located near an area with plenty of restaurants and bars. Parking is available in the hotel's basement, but costs EUR 18/day, which I personally think should be available for free for hotel guests, of at least at reduced price. Overall, Mercure Plaza Essen would be my preferred choice if I have a trip to the region again.