Novotel Saint-Étienne Centre Gare 4 stars

Customer review rating (ALL Rating) 4.6/5 692 reviews

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Novotel Saint-Étienne Centre Gare - Image 1
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5 Cours Antoine Guichard, 42000 SAINT ETIENNE, France

Description

Hotel extras

  • Close to the Chateaucreux TGV train station

  • Completely new hotel

  • 2690 ft² Terrace upstairs

  • Fitness Area

  • Five minutes from Stade Geoffroy Guichard, Zenith and fairgrounds

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room-1 queen size bed

Photo out of - Executive Room-1 queen size bed

Special considerations especially for you. The Executive room welcomes you in VIP style: Nespresso tea + coffee, optional WiFi and MiniBar, wellness kit with bathrobes and slippers.

  • Views:

    City View or Panorama view

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View or Panorama view
See availabilities

Elegant and refined, the exclusive Novotel N'Room combines ergonomics and innovative perks: minibar, air conditioning, complimentary tray, WiFi, 55" screen.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The exclusive Novotel N'Room combines a refined and understated style with ergonomic practicality and mod-cons: mini-bar, air conditioning, courtesy tray, WIFI, 55" TV. PRM room.

  • Views:

    City View

Max. number of persons
2
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Novotel Saint-Étienne Centre Gare

5 Cours Antoine Guichard
42000 SAINT ETIENNE
France

GPS:45.442398, 4.400851

Telephone
Fax +33 4 28 04 10 89

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 77 rooms
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • 10 connecting rooms
  • 77 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Late Checkout

Pets

Pets allowed

Catering

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

3 Meeting rooms

Family

Services for children

  • Video game area
  • Board games available
  • Play area

Well-being

Fitness center

  • On site

Sports and leisure

Pedal boat

  • Nearby

Boat excursions

  • Nearby

Jogging track

  • Nearby

Badminton court

  • Nearby

Tennis

  • Nearby

Squash court

  • Nearby

Athletics stadium

  • Nearby

Bowling

  • Nearby

Karting

  • Nearby

Football

  • Nearby

Kayaking

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 21 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.89 m / 6.23 ft

  • Parking pricing: 11.00 € 11 EUR Per day

Novotel Bar

Photo out of - Novotel Bar

A business meeting, a break in your day, a moment of sharing with friends or simply unwind after a busy day offering a special moment in a nextgen space.

Bar Type
LOBBY BAR
Capacity
50
Accessibility
Accessible service
Telephone +33 4 28 04 10 90

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

A business meeting, a break in your day, a moment of sharing with friends or simply unwind after a busy day offering a special moment in a nextgen space.

4 options based on your needs: a snack at the reception starting at 4 in the morning. Breakfast buffet. For the crunched: hot drinks, orange juice and croissant at will served at the bar. Room Service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  692 reviews

Customer review rating 4.5/5

Yuqing J. Business - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed our hotel’s location, the cleanliness of the room and the comfort of the bedding. We sincerely apologise for the delay you experienced when leaving the car park on the day of your departure. This delay was due to a temporary fault with the barrier opening system, which has since been resolved. We fully understand the inconvenience this caused, particularly as you were travelling on business, and thank you for your understanding. We hope to have the pleasure of welcoming you back on a future stay. Kind regards, Team Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 3.0/5

Danaele C. A. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience following your stay at our hotel. We are delighted that you enjoyed our location and the cleanliness of the hotel. However, we regret that your two-week stay did not fully meet your expectations. Regarding your request for a complimentary breakfast, we understand your disappointment. We would, however, like to point out that you were already receiving a 10 per cent discount on your room rate. We strive to offer our guests competitive rates, whilst ensuring we maintain the quality of our services. As for the changing of your bed linen, having checked with our staff, we can confirm that it was changed twice during your stay. If you would like your bed linen to be changed more frequently during your stay, please do not hesitate to ask at reception, where our staff will be happy to accommodate your request. Furthermore, having checked your account, we can also confirm that your loyalty points have indeed been credited. We are truly sorry for the inconvenience caused by the alarm going off on Sunday morning and understand that you would have appreciated more communication and an apology from us at the time. Your feedback is invaluable and helps us to continue our efforts to improve the quality of our hospitality and services. We hope to have the opportunity to welcome you back and offer you a more satisfying experience during your next stay. Kind regards, L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 5.0/5

Vinciane Q. Families - Confirmed reviews ALL

Dear Vinciane, Thank you very much for your wonderful feedback! We are delighted to hear that you had a great stay and that you appreciated the cleanliness and comfort of the hotel. We are especially pleased that our team could make your stay a little easier by offering a complimentary late check-out for both rooms, particularly with three babies/toddlers travelling with you. 😊 It was a pleasure having you and your family with us, and we hope to have the opportunity to welcome you back again soon! L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 4.0/5

Bev B. Friends - Confirmed reviews ALL

Dear Bev, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We understand your concerns regarding value for money, which can indeed vary depending on the time of year and demand. We have also taken note of your comment regarding the facilities, which will help us as we consider ways to improve our guests’ experience. We hope to have the opportunity to welcome you back so that we can leave you with a better impression. Sincerely, L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 4.0/5

Kamel B. Business - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed our hotel’s location, the cleanliness of the room and the comfort of the bedding. We sincerely apologise for the delay you experienced when leaving the car park on the day of your departure. This delay was due to a temporary fault with the barrier opening system, which has since been resolved. We fully understand the inconvenience this caused, particularly as you were travelling on business, and thank you for your understanding. We hope to have the pleasure of welcoming you back on a future stay. Kind regards, Team Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 3.0/5

Danaele C. A. Business - Confirmed reviews ALL

Although well located and clean I missed a bit the personal approach. My team and I stayed for 2 weeks in a row. Although my reservation was excluding breakfast I enquired if a possible gesture was possible for some breakfast as the price of 20 Eur is quite extensive for the proposed food. Unfortunately no gesture could be done (Total invoice amount was nearly 2000 Eur). Additionally my sheets were changed only one time in those two weeks (2 nights before I left). Although the alarm went off on Sunday morning 06.55 again no gesture, no sorries. And finally I subscribed to the fidelity program and my points were not added on my account.

Dear Guest, Thank you for taking the time to share your experience following your stay at our hotel. We are delighted that you enjoyed our location and the cleanliness of the hotel. However, we regret that your two-week stay did not fully meet your expectations. Regarding your request for a complimentary breakfast, we understand your disappointment. We would, however, like to point out that you were already receiving a 10 per cent discount on your room rate. We strive to offer our guests competitive rates, whilst ensuring we maintain the quality of our services. As for the changing of your bed linen, having checked with our staff, we can confirm that it was changed twice during your stay. If you would like your bed linen to be changed more frequently during your stay, please do not hesitate to ask at reception, where our staff will be happy to accommodate your request. Furthermore, having checked your account, we can also confirm that your loyalty points have indeed been credited. We are truly sorry for the inconvenience caused by the alarm going off on Sunday morning and understand that you would have appreciated more communication and an apology from us at the time. Your feedback is invaluable and helps us to continue our efforts to improve the quality of our hospitality and services. We hope to have the opportunity to welcome you back and offer you a more satisfying experience during your next stay. Kind regards, L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 5.0/5

Vinciane Q. Families - Confirmed reviews ALL

Team was fantastic they allow us a free late check out on both rooms as we have 3 baby/toddlers. Everything was clean and comfortable Only missing point: the restaurant was closed so we were not able to have diner in the hotel at night.

Dear Vinciane, Thank you very much for your wonderful feedback! We are delighted to hear that you had a great stay and that you appreciated the cleanliness and comfort of the hotel. We are especially pleased that our team could make your stay a little easier by offering a complimentary late check-out for both rooms, particularly with three babies/toddlers travelling with you. 😊 It was a pleasure having you and your family with us, and we hope to have the opportunity to welcome you back again soon! L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 4.0/5

Bev B. Friends - Confirmed reviews ALL

No real amenities so generally fine but seemed a bit overpriced. Possibly because of the time.

Dear Bev, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We understand your concerns regarding value for money, which can indeed vary depending on the time of year and demand. We have also taken note of your comment regarding the facilities, which will help us as we consider ways to improve our guests’ experience. We hope to have the opportunity to welcome you back so that we can leave you with a better impression. Sincerely, L'équipe Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 4.0/5

Kamel B. Business - Confirmed reviews ALL

Good service. I would have preferred to have Nespresso machine in the room

Customer review rating 4.0/5

Laurent R. Couples - Confirmed reviews ALL

Parking compliqué

Monsieur R., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, L’équipe Novotel Saint-Étienne Châteaucreux

Customer review rating 4.0/5

Dominic Y. Business - Confirmed reviews ALL

I have been staying at this Hotel for many years ( basically about 4-5 weeks a year). However, I hsve never been treated as a loyal customer for Accor/Novotel/Mercure: never to have the room upgraded, no free drinks in the room yet needing requesting badly to have drinks (based on I am of Plstinum membership). Except one gentleman named (Shar) and he knows me and he will arrange for me with drinks, but for others, no one care without I am asking. Hope the staff could improve in future. Thanks

Customer review rating 5.0/5

Laurent L. Business - Confirmed reviews ALL

SEJOUR AGREABLE

Customer review rating 4.5/5

Waiss F. Solo - Confirmed reviews ALL

Very comfy and nice hotel

Dear Waiss, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient and our hotel comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Saint-Étienne Centre Gare Châteaucreux

Customer review rating 4.5/5

Jean C. H. Business - Confirmed reviews ALL

Tranquille

Customer review rating 3.5/5

Kempe G. Business - Confirmed reviews ALL

Over all stay was good

Customer review rating 5.0/5

Ruan V. Business - Confirmed reviews ALL

Room was great, great breakfast and frinedly staff, great location as well

Customer review rating 3.5/5

Paul M. Business - Confirmed reviews ALL

This is a nice hotel but you need to improve room preparation and cleaning. The room I stayed in had a nasty mark/stain the carpet that should either be cleaned or replaced, that being said the worst part about this stay was the lack of coffee etc in the room, over the whole week nothing was replaced so by the end of the week I had to find my own coffee, decaf, napkins, cups etc. Typically one day a week might get missed but it wasn't prepared before my visit or at all during the week I was with you!! :-(

Customer review rating 5.0/5

Evelyne M. Couples - Confirmed reviews ALL

Belle chambre bon petit déjeuner tt était parfait et personnel très agreable

Chère Evelyne, Nous sommes ravis que votre séjour vous ait plu ! Bien sincèrement, L'équipe Novotel Saint-Etienne

Customer review rating 5.0/5

Magali B. Families - Confirmed reviews ALL

Chambre exécutive très agréable, confortable. Les deux réceptionnistes présentes à notre arrivée et a notre départ ont été très accueillantes. Emplacement très pratique face à la gare.

Chère Magali, Merci d'avoir pris le temps de donner votre avis, c'est avec un grand plaisir que nous lisons votre commentaire ! Au plaisir de vous recevoir de nouveau, L'équipe Novotel Saint-Etienne

Other web-users rate our hotel

  • 168 reviews 8.5/10 Location
  • 235 reviews 7.6/10 Room
  • 227 reviews 8.3/10 Service
  • 87 reviews 8/10 Breakfast
  • 63 reviews 7.8/10 Cleanliness
  • 53 reviews 9.4/10 Vibe
  • 7 reviews 1.4/10 Bar

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