Novotel Saint-Étienne Centre Gare

Customer review rating (ALL Rating) 4.6/5 849 reviews

Novotel Saint-Étienne Centre Gare - Image 1
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5 Cours Antoine Guichard, 42000 SAINT ETIENNE, France

Description

Hotel extras

  • Close to the Chateaucreux TGV train station

  • Completely new hotel

  • 2690 ft² Terrace upstairs

  • Fitness Area

  • Five minutes from Stade Geoffroy Guichard, Zenith and fairgrounds

Our accommodation(s)

Hotel location

Novotel Saint-Étienne Centre Gare

5 Cours Antoine Guichard
42000 SAINT ETIENNE
France

GPS:45.442398, 4.400851

Telephone
Fax 0428041089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HUB

The Hub is a place where you can settle in and enjoy a meal in a pleasant environment. During quarantine, dining options are available via Room Service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  849 reviews

TripAdvisor Rating  4.0/5  106 reviews

Very bad stay, worst loyalty program

Customer review rating 0.5/5

Dr. E. A. Business - Confirmed reviews ALL

Very bad stay, worst loyalty program . I talked with them many times to confirm my loyalty program rights, I booked 18 nights , they just credited 3 nights. The reception team confirmed for me many times that all 18 nights will be credited to my account but they credited only 3

Dear Dr E. A., We are surprised by your comment, at no time did you mention that your stay had gone badly. Our teams have helped you and your colleagues on several occasions to manage personal problems such as lost luggage at the airport, request for a quote on the price of a taxi ride, train ticket reservation etc Our teams have confirmed that you have registered your loyalty card on all the bookings you have made, and this is indeed the case. We do not set the general conditions of use of the loyalty programme. When you subscribe to a loyalty programme, the conditions are announced to you and you are bound by them. We are sorry that the way the loyalty program works is not suitable for you. Sincerely, Novotel Saint-Etienne Team

well located. nice staff

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The shower situation was really a disaster. A floor squeegee was in the bathroom to manage the water but the entire bathroom was flooding when I was showering and on occation went under the door and soaking the carpet in the room. I had to squeegee while showering to avoid additional flooding.

Dear Karl, We apologise for any inconvenience you may have experienced during your stay. You were in a room for people with reduced mobility, so the shower does not have a tray to facilitate access to it. We are sorry that this did not suit you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team

Convenient Location and Friendly Staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The staff were all helpful and polite. The room was OK, but very hot, and the air conditioning seemed to make no difference to the temperature!

Dear MARY, hank you for your comment We are taking note of your comments in order to improve our service. Sincerely, Novotel Team

Nice place and location, shame about the beds

Customer review rating 3.5/5

Paul Business - Confirmed reviews ALL

This hotel is nice and friendly if not a bit quirky however the beds are a disaster, possibly some of the most uncomfortable I have ever slept on due to the plastic sheet placed under the main bed sheet to protect the bed. It doesn’t breathe and is really uncomfortable all for the sake of saving a little money, a real shame for what could be a great place to stay.

Dear Paul, Thank you for taking the time to give us your opinion. We have taken note of your comments in order to improve the quality of our services. We are sorry your stay did not live up to your expectations and hope to win back your trust next time. Novotel Team

Brand new but not Novotel standing

Customer review rating 3.0/5

Matt Couples - Confirmed reviews ALL

The Novotel St Etienne is brand new but does not match the standing expected from the Novotel brand. The check in area is awkward with just a small table and a laptop. It is also located on the first floor instead of being at the ground floor. The rooms don't provide complimentary bottled water, slippers or body lotion. Our Accor Gold tier membership was not acknowledged upon arrival and we had to ask for the welcome drink voucher. The hotel's branding should have been Ibis Styles.

Dear Matt, Thank you for your opinion, we are sorry that your stay did not fully satisfy you and hope to win back your trust for a future stay. Sincerely, Novotel Saint-Etienne

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Other web-users rate our hotel

  • 169 reviews 8.3/10 Location
  • 262 reviews 8.4/10 Room
  • 297 reviews 8.6/10 Service
  • 141 reviews 8.3/10 Comfort
  • 114 reviews 7.6/10 Breakfast
  • 96 reviews 8.6/10 Cleanliness
  • 71 reviews 9.5/10 Vibe
  • 6 reviews 10/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.