Novotel Saint-Étienne Centre Gare Hotel 4 stars

O poi effect fir business great internet clean friendly - decent breakfast / friendly staff

Room and location OK breakfast too small No bar open on saturday evening !!! not 4 stars level

This hotel used to have a 24h food bar. There is now no food or drink service whatsoever at night, or at weekends. I believe that this is irritating some staff members because they have to deal with the flack from disgruntled clients. The absence of service at weekends, is however mitigated by the new Au Beureau restaurant, which has opened up on the ground floor, next to the hotel. At least you can still get a drink on a weekend afternoon. Check-in was problematic, because on my arrival, the receptioist gave me a card key that did not work properly. It was OK for the elevator but not y room. However, this was very inconvenient and time wasting, because I had to go back down to reception with the luggage I was carrying. I was already tired from a long problematic drive. They no longer provide 10% discount coupons for Maitre Kanters. Instead they now have 10% discount coupons for Au Beaureau. However the cuisine at Au Beaureau is not my first preference. About 50% of their menu (burgers etc...) would count as unhealthy fast food. I am sure, however, that their burgers are better than McDonalds. The hotel car park costs €9 per day. However it is secure and there are no difficult angles, although I would say that the call buttons outside the entrance are not well placed and difficult to reach. If you are an Accor Club member, and you extend your stay, watch out for being overcharged for the additional days. Accor staff in general, have an annoying habit of failing to allow the 5% members discount for the extra nights. This has just happened to me, even though I got the girl to confirm that I would get the same rate for the extra night. I shall be writing to them to demand a €5.20 refund. This problem can be avoided, by making a consecutive reservation over the internet for the extra nights, rather than trusting reception staff to handle the extended reservation. Housekeeping at this hotel performs erratically when it comes to re-stocking the free in-room tea and coffee facilities. There was only 1 dosette of cream provided. I only had the room serviced once during my stay, and on that occasion the housekeeping girl did not leave me any dosettes of cream at all..

Great location. Decent accommodation. Friendly service. (the only thing I would change is the carpet in the room.. the Hotel could replace carpet with tiles/wood. it would be much more proper / pleasant!). Otherwise all good!

Staff was very professional and very much customer care