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Novotel Saint-Étienne Centre Gare Hotel 4 stars

Customer review rating 4.5/5 1,042 reviews

ALLSAFE approved hotel

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Novotel Saint-Étienne Centre Gare
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+ 18 Services

Hotel extras

  • Close to the Chateaucreux TGV train station

  • Completely new hotel

  • 2690 ft² Terrace upstairs

  • Fitness Area

  • Five minutes from Stade Geoffroy Guichard, Zenith and fairgrounds

Hotel location

Novotel Saint-Étienne Centre Gare

5 Cours Antoine Guichard
42000 saint etienne
france

Tel: +330428041090

Fax: (+33)0428041089

Check-in from 12h00

Check out up to 12h00

  • By plane

    ANDREZIEUX At 17km / 10.56 miles

  • By plane

    LYON SAINT EXUPERY At 76km / 47.22 miles

  • By car

    MONTHIEU At 0.1km / 0.06 miles

  • By train

    GARE CHATEAUCREUX At 0.1km / 0.06 miles

GPS :45.442398, 4.400851

Hotel services

HUB

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 77 rooms
    • 3 rooms for people with reduced mobility
    • 10 family rooms
    • 10 connecting rooms
    • 77 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • French
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Pets welcome
    • Pet allowed Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
Access to property
  • Sous terrain Additional charge
    • On site
    • Private
Well-being
  • Fitness center
    • On site
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and perfectly modular, the Novotel room is a real space to live and adapts to any necessity.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 70

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Novotel Saint-Étienne Centre Gare

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,042 reviews

TripAdvisor Rating 4.5/5

75 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Modem clean accommodation

Customer review rating 4.5/5

Steve Business - 17/09/2021 Confirmed reviews ALL

O poi effect fir business great internet clean friendly - decent breakfast / friendly staff

The minimum you could expect

Customer review rating 3.0/5

Anonymous Couples - 23/08/2021 Confirmed reviews ALL

Room and location OK breakfast too small No bar open on saturday evening !!! not 4 stars level

Some aspects of service at this hotel have deteriorated since my previous visit.

Customer review rating 4.0/5

Ken S. Solo - 20/08/2021 Confirmed reviews ALL

This hotel used to have a 24h food bar. There is now no food or drink service whatsoever at night, or at weekends. I believe that this is irritating some staff members because they have to deal with the flack from disgruntled clients. The absence of service at weekends, is however mitigated by the new Au Beureau restaurant, which has opened up on the ground floor, next to the hotel. At least you can still get a drink on a weekend afternoon. Check-in was problematic, because on my arrival, the receptioist gave me a card key that did not work properly. It was OK for the elevator but not y room. However, this was very inconvenient and time wasting, because I had to go back down to reception with the luggage I was carrying. I was already tired from a long problematic drive. They no longer provide 10% discount coupons for Maitre Kanters. Instead they now have 10% discount coupons for Au Beaureau. However the cuisine at Au Beaureau is not my first preference. About 50% of their menu (burgers etc...) would count as unhealthy fast food. I am sure, however, that their burgers are better than McDonalds. The hotel car park costs €9 per day. However it is secure and there are no difficult angles, although I would say that the call buttons outside the entrance are not well placed and difficult to reach. If you are an Accor Club member, and you extend your stay, watch out for being overcharged for the additional days. Accor staff in general, have an annoying habit of failing to allow the 5% members discount for the extra nights. This has just happened to me, even though I got the girl to confirm that I would get the same rate for the extra night. I shall be writing to them to demand a €5.20 refund. This problem can be avoided, by making a consecutive reservation over the internet for the extra nights, rather than trusting reception staff to handle the extended reservation. Housekeeping at this hotel performs erratically when it comes to re-stocking the free in-room tea and coffee facilities. There was only 1 dosette of cream provided. I only had the room serviced once during my stay, and on that occasion the housekeeping girl did not leave me any dosettes of cream at all..

well located

Customer review rating 3.5/5

Pierre Couples - 19/07/2021 Confirmed reviews ALL

Great location. Decent accommodation. Friendly service. (the only thing I would change is the carpet in the room.. the Hotel could replace carpet with tiles/wood. it would be much more proper / pleasant!). Otherwise all good!

Good stay

Customer review rating 5.0/5

P. R. Business - 19/07/2021 Confirmed reviews ALL

Staff was very professional and very much customer care

Good hotel, a bit expensive

Customer review rating 3.5/5

Gabriel Business - 26/11/2020 Confirmed reviews ALL

Hotel was well positioned and comfortable. Personnel was nice and attentive. Parking was reasonably priced. My negative comment is that the hotel is overpriced for the location and the town it is in. The breakfast is still at 17,5 euros while the quantity they give you is very small. In the menu, you have to choose for exemple between bread and croissant, yoghurt or fruit. A bit disappointing, for this price, you should have what you want. COVID has nothing to do with the quantity you are allowed to take. It is the price of the buffet for a very small quantity.

Well located. Good on site parking.

Customer review rating 4.5/5

Cheryl M. Business - 19/10/2020 Confirmed reviews ALL

Hotel cleaniess was excellent. Good choice of breakfast.

Not the Novotel standard

Customer review rating 2.0/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

Just ok, but the hotel looks more like a Ibis

Great hotel central to train station and town centre

Customer review rating 5.0/5

Anthony J. Families - 22/12/2019 Confirmed reviews ALL

Nice rooms, good beds, terrific staff and good location. Perfect for us to come to see the football

A smart good hotel

Customer review rating 4.0/5

Peter V. M. Business - 18/11/2019 Confirmed reviews ALL

Hotel was well organised with excellent room

Excellent hotel

TripAdvisor rating 5.0/5

Nick S Business - 29/09/2019 TripAdvisor review

Great hotel. The location was simple to find and in a great spot. Private parking was a great bonus. Reception was very personal and user friendly. Rooms were very clean and had some very nice touches. Overall first class

Dear Nick, We very much appreciate your comments regarding your stay at the ibis budget Saint-Étienne Centre Gare Châteaucreux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoit Majorel General Manager

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