hotelF1 Saint Etienne Hotel

Excellente

Excellent accueil. Restauration proche.

Convivial

As an Accor member, I booked this hotel which was conveniently located. When I arrived around 11pm, it was near freezing temperature and the room window was opened... The following day, when I came back around 10pm, my access code was not working. The agent on the interphone had the attitude of a security guard rather than a patient service-oriented attitude trying to empathise with a client stuck outside in freezing temperature. According to him, it was my fault since I left in the morning without confirming that I would stay for the whole two days I had reserved and pre-paid... It was non-sense, particularly when it considered that my belongings stayed in my room.

It was overall OK. No major criticism.

Hôtel sale

The lady on the desk was a star sorting the dates of booking issue which arose with my internet booking. Many thanks. Also thanks to the other local guys in the foyet for show interest and helping to get the dates issue sorted. Lovely people.

Courte mais satisfaisante

The room was very noisy and there was a very strong smell of cigarette smoke.

The room smelled of smoke (signed posted everywhere to be No Smoking). The bathrooms were filthy and unusable. The showers were filthy and unusable. The walls were thin, we were woken up repeatedly by neighbors. There was nothing nearby BUT the stadium.

Very convenient

It was exactly as I expected. Simple, clean and not expensive. Staff were friendly also.

The hotel was adeqate, but it was impossible to get to the hotel by car as all roads were closed because of the football. I felt we could have been informed by email before traveling or for there to be something on the web site at time of booking. This meant leaving the carvover half an hours walk away.

Budget and convenient for football

Awful, we couldn`t communicate with the receptionist as she doesn`t speak english which in a hotel of your reputation should be a must to speak the International world language. We were booked for 2 nights from 18/6/16 till 20/6/16 and we wanted to change the dates to 19/6/16 till 21/6/16 as we couldn`t make it from Bordeaux in time and after phone calls to reception and emails to h2… we heard nothing. when we arrived at the hotel the receptionist told us that our booking was cancelled and after over an hour waiting she gave us a cramped small room with 2 single beds instead of the Trio double bed (150 x 200 cm ) we were booked in. Receptionist made us lose the first night but to make matters worse she charged 99 + 1-50 tax total 100-50 euros for following night instead of the proportionate price to what we paid which was 115.70 + 3 euros tax total 118.70 so we finished paying a total of 220-20 euros for 2 nights. Our reservation no was DKSBBCBT