Mövenpick Surabaya City 5 stars

Customer review rating (ALL Rating) 4.9/5 2,716 reviews

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Jl Ahmad Yani No 71, Margorejo, Wonocolo, 60238 SURABAYA, Indonesia

Description

Hotel extras

  • The hotel is located near business districts, shopping centers and the carnival park area.

  • Near Maspion Square

  • Restaurant offers a selection of authentic Indonesian, Asian and Western cuisine.

  • Enjoy free daily activities during your stay with us.

  • Guests enjoy free WiFi in the rooms and publicareas.

Our accommodation(s)

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Hotel location

Mövenpick Surabaya City

Jl Ahmad Yani No 71, Margorejo, Wonocolo
60238 SURABAYA
Indonesia

GPS:-7.314266, 112.734917

Telephone
Fax +62 31 99845999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Patita Restaurant

Patita restaurant offers a selection of authentic Indonesian, Asian and Western cuisine in buffet and a la carte formats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  2,716 reviews

Customer review rating 4.5/5

T. T. Families - Confirmed reviews ALL

There is something smell not good in the toilet and outside near the open parking area... it seems there is a problem with the drainage system cause the smell is popping out. Other than that, overall satisfied. It was a shore stay anyway, but I will try later to enjoy all the facilities provided there

Dear T., Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed the benefits of your Gold Membership and that you were overall satisfied with your stay. It is always a pleasure to welcome our loyal members, and we truly appreciate your continued trust in us. At the same time, we sincerely apologize for the unpleasant odor you encountered in the bathroom and around the open parking area. We appreciate you bringing this matter to our attention. Your observation regarding the drainage system has been shared with our Engineering and Maintenance teams for further inspection and corrective action to ensure a more comfortable environment for all our guests. We are pleased to hear that you are considering returning to experience more of the facilities we have to offer. We look forward to welcoming you back for a longer and even more enjoyable stay in the near future. Thank you once again for your valuable feedback and for choosing to stay with us. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.5/5

Sim W. O. Friends - Confirmed reviews ALL

Great service from the staffs!

Dear Sim W. O., Thank you for taking the time to share your experience with us. We are delighted to know that you had a comfortable stay and that our team’s service contributed positively to your experience. Your kind words about our staff are truly appreciated and will be shared with the team. At the same time, we sincerely apologize that the level of cleanliness did not meet your expectations. Cleanliness is one of our top priorities, and we regret any inconvenience caused during your stay. Please be assured that your feedback has been shared with our Housekeeping team for immediate review and improvement to ensure higher standards are consistently maintained. Thank you once again for your valuable feedback. We appreciate your honesty as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 5.0/5

Muhammad S. A. Families - Confirmed reviews ALL

Nice staff and confi hotel

Dear Muhammad s. A., We very much appreciate your comments regarding your stay at the Mövenpick Surabaya City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Herry P. Business - Confirmed reviews ALL

As per Accor standard, prior to my arrival, the front desk was asking my ETA to the hotel; I arrived around 8:30pm. Upon opening the room, the aircon was turned off; the welcome chocolates were melted. My room was apparently facing the road side and about every 1-2 hours, the train horns were quite loud. During my second day, I was back at the hotel quite early, the room was properly cleaned up but the rubbish bin was not cleared. I guess each cleaner on duty has a different SOP. The third day of my stay, all the curtains were open, aircon were turned off; my room practically absorbing all the Surabaya afternoon sun. Apart from the above, I don’t feel it is a Mövenpick standard, it’s like Novotel or Mercure class. Overall cleanliness, hospitality and friendliness are ok. I will try another property within for my next trip to Surabaya.

Dear Mr. Herry P., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, we sincerely apologize that your experience did not meet the standards you rightfully expected from Mövenpick. We appreciate your candid comments, as they help us identify areas where we need to improve. We regret to learn that upon your arrival, the air conditioning had not been turned on despite our team having confirmed your estimated arrival time in advance. We also understand your disappointment regarding the melted welcome chocolates, which certainly did not provide the warm welcome we intended. Furthermore, we are sorry for the inconvenience caused by the noise from the nearby railway line, as well as the inconsistencies in housekeeping services during your stay. The oversight in not emptying the rubbish bin and the room being left with the curtains open and air conditioning turned off are not reflective of our housekeeping standards. Your comments have been shared with our Housekeeping and Front Office teams for immediate review and corrective action to ensure greater consistency and attention to detail. While we are pleased to know that you found our cleanliness, hospitality, and team friendliness satisfactory, we are disappointed that the overall experience fell short of the elevated service and comfort associated with the Mövenpick brand. Please accept our sincere apologies for the shortcomings you encountered. We value your feedback greatly and will use it as an opportunity to improve our guest experience. We hope you may consider giving us another opportunity in the future to restore your confidence in our hotel. Thank you once again for sharing your experience with us. Sincerely yours, Toat Edi Wijaya General Manager

Customer review rating 4.0/5

Deltha B. Business - Confirmed reviews ALL

The room was clean and well-maintained. However, when I arrived, there was a car parked in the middle of the lobby entrance, which made it difficult for my vehicle to access the lobby. Overall, the stay was comfortable, but better management of the lobby area would improve the arrival experience.

Dear Deltha B., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the room clean, well-maintained, and comfortable. However, we sincerely apologize for the inconvenience you experienced upon arrival due to a vehicle being parked in the lobby entrance area. We understand how this could have impacted your arrival experience and appreciate you bringing this matter to our attention. Please be assured that we have shared your comments with the relevant team to reinforce proper management and monitoring of the lobby area, ensuring smoother access for all guests in the future. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for an even better experience. Sincerely yours, Toat Edi Wijaya General Manager

Other web-users rate our hotel

  • 223 reviews 7.6/10 Location
  • 567 reviews 8.3/10 Room
  • 632 reviews 9.2/10 Service
  • 13 reviews 5.6/10 WiFi
  • 229 reviews 7.8/10 Cleanliness
  • 159 reviews 8.6/10 Breakfast
  • 149 reviews 6.7/10 Amenities
  • 12 reviews 4.1/10 Wellness Area

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