Mövenpick Surabaya City 5 stars

Hanin N. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mövenpick Surabaya City. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa komentar ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Toat Edi Wijaya General Manager

Dear Sastro S., Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Anda bersama kami. Kami senang mengetahui bahwa Anda merasa nyaman selama menginap dan menikmati pengalaman Anda secara keseluruhan. Di sisi lain, kami juga menghargai masukan Anda mengenai variasi menu sarapan yang menurut Anda masih terasa monoton. Masukan Anda sangat berarti bagi kami dan telah kami sampaikan kepada tim terkait sebagai bahan evaluasi untuk terus meningkatkan kualitas serta variasi hidangan yang kami sajikan. Sekali lagi, terima kasih atas ulasan Anda. Kami berharap dapat menyambut Anda kembali di kesempatan berikutnya dan memberikan pengalaman menginap yang lebih memuaskan. Dengan hormat, Toat Edi Wijaya General Manager

Dear Salomo L. G., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate your comments regarding our amenities and breakfast. We understand that the toothpaste provided was smaller than expected, and we appreciate you bringing this to our attention. We also note your feedback about the breakfast selection. While we're delighted to hear that you enjoyed the quality and taste of the items available, we understand that a wider variety would have enhanced your experience. Your feedback is invaluable as we continually strive to improve our services and provide the best possible experience for our guests. Thank you once again for sharing your thoughts. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Sincerely yours, Toat Edi Wijaya General Manager

Dear Lovin L., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick. We are delighted to hear that you enjoyed our convenient location, comfortable and pleasantly scented room, as well as our breakfast selection and the keycard-free room power system. It is always rewarding to know that these aspects contributed to a pleasant staycation experience. We also sincerely appreciate your constructive feedback regarding the noise from the hallway and passing trains. We understand how important a peaceful environment is for a comfortable stay, and we regret any inconvenience this may have caused. Please rest assured that your comments have been shared with the relevant team for review as we continuously look for ways to enhance our guests' experience. Thank you once again for choosing Mövenpick. We truly value your feedback and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Sincerely yours, Toat Edi Wijaya General Manager

Dear Yusa A. S., Thank you very much for taking the time to share your wonderful experience at Mövenpick Surabaya. We are delighted to know that you and your family had such an enjoyable stay with us, even if it was only for one night before your journey to Bromo. It is especially rewarding to hear that our friendly and professional team made a positive impression, and that you appreciated the smooth check-in process and your complimentary room upgrade. We are also thrilled that breakfast became one of the highlights of your stay. It is wonderful to know that your children enjoyed watching our Turkish coffee preparation, and that the dining experience created a memorable moment for your family. Your kind words about our hotel being stylish, comfortable, and family-friendly truly mean a great deal to us. We are equally grateful that you noticed our sustainability initiatives, including our recycled bathroom amenities and glass water bottles. As part of Mövenpick Hotels & Resorts, we remain committed to caring for both our guests and our planet, and it is encouraging to know that these efforts are appreciated. Thank you once again for your generous recommendation. It was our pleasure to welcome you and your family, and we look forward to having the opportunity to host you again on your next visit to Surabaya. Sincerely yours, Toat Edi Wijaya General Manager