Mercure Belem Boulevard 4 stars

Customer review rating (ALL Rating) 4.1/5 656 reviews

Mercure Belem Boulevard - Image 1
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Description

Hotel extras

  • Relax in a hotel with pool and gym

  • Event rooms for conventions and meetings

  • 19 minutes by car to Trabalhadores Highway

  • 8 minutes by car to Belém Water Transport Terminal

  • 15 minutes by car to Belém Bus Terminal

Our accommodation(s)

Hotel location

Mercure Belem Boulevard

Trav Dom Romualdo De Seixas, 1560, Umarizal
66055200 BELÉM
Brazil

GPS:-1.44626, -48.48353

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Maendú

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  656 reviews

Customer review rating 5.0/5

Patricia C. Families - Confirmed reviews ALL

This is my 3rd visit . I always recommed friends and family to stay here. Awesome hotel

Dear Patricia, Thank you very much for your kind review and for choosing Mercure Belém Boulevard once again. We are truly honored to know that this was your third visit and that you continue recommending our hotel to your friends and family. Your recognition of our location, friendly team, and service means a lot to us. It is always a pleasure to welcome you, and we look forward to your next stay with us! Warm regards, Mercure Belém Boulevard Team

Customer review rating 3.0/5

Helen G. Couples - Confirmed reviews ALL

Checkin was fine although initially a problem as staff member had poor english. Manager, with english fixed it. Wifi did not connect in the room.. was meant to. The lobby and corridors for our floor were dark and musty with a distinct smell of mould, which my sinuses react badly to.

Dear Helen G., Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please be assured that your observations have been forwarded to our maintenance and housekeeping teams for immediate verification and corrective actions, as guest comfort and well-being are our top priorities. We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Kind regards, Team Mercure Belém Boulevard

Customer review rating 2.5/5

Thomas W. D. Business - Confirmed reviews ALL

The ACCOR statement next to the elevators about a ""unique cultural legacy", sense of hospitality, anticipate the needs of guests, etc. is a joke. Everything was quite ordinary. There was no welcoming attitude by front desk staff, the room was drab, no manager was on duty on the weekend, the housekeeping was inconsistent, etc.

Dear Mr. Thomas, Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. Please be assured that your comments have been shared with our team for review and improvement. We sincerely hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Mercure Belém Boulevard Team

Customer review rating 4.5/5

Marcio L. R. D. A. Business - Confirmed reviews ALL

Boa

Prezado Marcio, Agradecemos por compartilhar sua avaliação e pela excelente pontuação atribuída à sua experiência. Ficamos muito satisfeitos em saber que sua estadia foi positiva e atendeu às suas expectativas. Seus comentários são extremamente importantes para nós e reforçam nosso compromisso em manter um padrão d. qualidade cada vez melhor. Esperamos ter o prazer d. recebê-lo novamente no Mercure Belém Boulevard em uma próxima oportunidade. Atenciosamente, Barbara Ewerton Supervisora d. hospedagem

Customer review rating 3.5/5

David A. B. Couples - Confirmed reviews ALL

Checkin was ok as was check out. Room was adequate but overpriced for what we got. Dinner at the hotel was downright terribleness a burger that was cold and nearly impossible to cut with a knife that was served 45 minutes after we ordered is. Likely will stay elsewhere next time to Belém.

Dear Mr. David, Thank you for sharing your feedback. We are glad to know that your check-in and check-out experiences were satisfactory. We sincerely apologize for the issues you encountered with dinner service and food quality, as well as your perception regarding value for money. This is far from the standard we aim to provide, and your comments have been forwarded to our Food & Beverage and management teams for immediate action. We appreciate your honesty, as it helps us improve, and we hope to have the opportunity to welcome you again and offer a much better experience. Warm regards, Barbara Ewerton Front Office Supervisor

Other web-users rate our hotel

  • 213 reviews 9.6/10 Location
  • 475 reviews 7.3/10 Room
  • 489 reviews 8/10 Service
  • 16 reviews 8.1/10 WiFi
  • 286 reviews 7/10 Breakfast
  • 181 reviews 6.7/10 Cleanliness
  • 132 reviews 6.2/10 Amenities
  • 81 reviews 7.6/10 Vibe

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