Mercure Belem Boulevard 4 stars

Customer review rating (ALL Rating) 4.1/5 646 reviews

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Mercure Belem Boulevard - Image 1
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Trav Dom Romualdo De Seixas, 1560, Umarizal, 66055200 BELÉM, Brazil

Description

Hotel extras

  • Relax in a hotel with pool and gym

  • Event rooms for conventions and meetings

  • 19 minutes by car to Trabalhadores Highway

  • 8 minutes by car to Belém Water Transport Terminal

  • 15 minutes by car to Belém Bus Terminal

Our accommodation(s)

Hotel location

Mercure Belem Boulevard

Trav Dom Romualdo De Seixas, 1560, Umarizal
66055200 BELÉM
Brazil

GPS:-1.44626, -48.48353

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Maendú

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  646 reviews

TripAdvisor Rating  4.1/5  777 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

David A. B. Couples - Confirmed reviews ALL

Checkin was ok as was check out. Room was adequate but overpriced for what we got. Dinner at the hotel was downright terribleness a burger that was cold and nearly impossible to cut with a knife that was served 45 minutes after we ordered is. Likely will stay elsewhere next time to Belém.

Dear Mr. David, Thank you for sharing your feedback. We are glad to know that your check-in and check-out experiences were satisfactory. We sincerely apologize for the issues you encountered with dinner service and food quality, as well as your perception regarding value for money. This is far from the standard we aim to provide, and your comments have been forwarded to our Food & Beverage and management teams for immediate action. We appreciate your honesty, as it helps us improve, and we hope to have the opportunity to welcome you again and offer a much better experience. Warm regards, Barbara Ewerton Front Office Supervisor

Customer review rating 3.5/5

Liliane F. Business - Confirmed reviews ALL

ok

Prezada Sra. Liliane, Agradecemos por compartilhar sua avaliação e por escolher se hospedar conosco. Sua opinião é muito importante para o nosso aprimoramento contínuo. Esperamos recebê-la novamente em breve. Atenciosamente, Barbara Ewerton Supervisora de hospedagem

Customer review rating 5.0/5

Bradley S. Couples - Confirmed reviews ALL

We arrived early in the morning and the staff did everything they could to accommodate us and give us a quiet comfortable place to wait for a room to become available.

Hello Bradley, Thank you very much for your wonderful review and the perfect score. We are truly happy to know that our team was able to welcome you well and offer comfort while you waited for your room. We work every day to provide a warm and accommodating experience, and it is very rewarding to hear that we met your expectations. We hope to have the pleasure of welcoming you back soon to Mercure Belém Boulevard. Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 4.5/5

Eric W. L. Couples - Confirmed reviews ALL

Clean, nice hotel with a good staff.

Hello Eric, Thank you very much for your review and for choosing Mercure Belém Boulevard. We are glad to hear that you enjoyed our location, cleanliness and the service provided by our team. Your feedback is truly appreciated and motivates us to continue improving. We hope to welcome you back again soon. Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 3.0/5

Sherry S. Couples - Confirmed reviews ALL

We had to have the in room safe attended to three times in 48 hours to get it to open and close properly. It was replaced twice.We were put into one room and switched to another room because the window to the exterior wouldn’t lock in either. They never did lock so we had to prop a chair up. No lotion provided in the bathroom. Lucas in the dining room was wonderful and very helpful telling us about the town. Reception desk was also very helpful.

Dear Sherry, Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple inconveniences you faced regarding the in-room safe and the window issue in your room. We understand how frustrating it must have been to have these problems during your stay, and we regret that they impacted your overall experience. We also note your observation regarding the lack of lotion in the bathroom and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve and ensure these details are not overlooked in the future. On a positive note, we are delighted to hear that Lucas in the dining room and our reception team provided helpful and attentive service, enhancing your visit despite the challenges. We will make sure to share your kind words with them. We hope to have the opportunity to welcome you back in the future, providing a stay that meets our high standards in every aspect, so your experience is seamless and enjoyable from start to finish. Kind regards, Barbara Ewerton Front Office Supervisor

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Other web-users rate our hotel

  • 219 reviews 9.5/10 Location
  • 485 reviews 7.1/10 Room
  • 487 reviews 7.9/10 Service
  • 24 reviews 9.1/10 WiFi
  • 289 reviews 6.7/10 Breakfast
  • 181 reviews 6.8/10 Cleanliness
  • 152 reviews 5.6/10 Food
  • 77 reviews 7.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.