Mercure Belem Boulevard 4 stars

Customer review rating (ALL Rating) 4.0/5 570 reviews

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Mercure Belem Boulevard - Image 1
Mercure Belem Boulevard - Image 2
Mercure Belem Boulevard - Image 3
Mercure Belem Boulevard - Image 4
Trav Dom Romualdo De Seixas, 1560, Umarizal, 66055200 BELÉM, Brazil

Description

Hotel extras

  • Relax in a hotel with pool and gym

  • Event rooms for conventions and meetings

  • 19 minutes by car to Trabalhadores Highway

  • 8 minutes by car to Belém Water Transport Terminal

  • 15 minutes by car to Belém Bus Terminal

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with twin beds

Photo out of - Standard Room with twin beds

Standard Apartment measuring 301 sq. ft. (28 m²) with twin beds, air conditioning, cable TV, WIFI, safe, telephone, desk and minibar. Sleeps up to 2 adults.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • Pay per view channel(s)
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

30-m² superior apartment with living room, 1 queen-size bed and 1 sofa bed, air conditioning, TV, WiFi, safe, telephone, work desk, and minibar. For up to 3 adults.

Max. number of persons
3
Area
From 36 m² / 387 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • Pay per view channel(s)
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior Suite with a living room, kitchenette and laundry facilities. Equipped with air conditioning, safe, telephone, cable TV, minibar and desk. Sleeps up to 3 adults.

Max. number of persons
3
Area
From 45 m² / 484 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Free movies/video
  • Pay per view channel(s)
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 110/120 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Belem Boulevard

Trav Dom Romualdo De Seixas, 1560, Umarizal
66055200 BELÉM
Brazil

GPS:-1.44626, -48.48353

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 93 rooms
  • 2 rooms for people with reduced mobility
  • 12 family rooms
  • 11 connecting rooms
  • 93 non-smoking rooms
  • 30 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Bodybuilding equipment/Gym

  • Nearby
  • On site
  • Indoor parking
  • Private

  • Parking pricing: 12.62 € 75 BRL Per day

Restaurante Maendú

Photo out of - Restaurante Maendú

Cooking style
International
Capacity
70
Accessibility
Accessible service
66055200 Belém, Brazil
Telephone +55 33667575

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Wine and other drinks information

  • Apéritif
  • Vinoteca
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Vegetarian menu

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  570 reviews

Customer review rating 0.5/5

Ricardo K. D. L. Business - Confirmed reviews ALL

Dear Ricardo, We were indeed experiencing a telephone system issue during your stay, and we sincerely apologize for the inconvenience caused. Your invoice was sent yesterday to your e-mail address. Kindly confirm receipt when possible. If anything similar happens again, you may also contact us directly by e-mail at hb… (Reservations) or ba… (Front Office Supervisor), and we will be happy to assist you promptly. Atenciosamente, Ellen Prado | Gerente Geral

Customer review rating 1.0/5

Shaief B. Friends - Confirmed reviews ALL

Dear Shaief B., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. Your opinion is very important, and we would appreciate the opportunity to better understand what happened so we can address any issues and improve our services. Please feel free to contact us directly so we may assist you. We hope to have another opportunity to welcome you back and provide a much better experience. Sincerely, Ellen Prado | General Manager

Customer review rating 5.0/5

Patricia C. Families - Confirmed reviews ALL

Dear Patricia, Thank you very much for your kind review and for choosing Mercure Belém Boulevard once again. We are truly honored to know that this was your third visit and that you continue recommending our hotel to your friends and family. Your recognition of our location, friendly team, and service means a lot to us. It is always a pleasure to welcome you, and we look forward to your next stay with us! Warm regards, Mercure Belém Boulevard Team

Customer review rating 3.0/5

Helen G. Couples - Confirmed reviews ALL

Dear Helen G., Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please be assured that your observations have been forwarded to our maintenance and housekeeping teams for immediate verification and corrective actions, as guest comfort and well-being are our top priorities. We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Kind regards, Team Mercure Belém Boulevard

Customer review rating 2.5/5

Thomas W. D. Business - Confirmed reviews ALL

Dear Mr. Thomas, Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. Please be assured that your comments have been shared with our team for review and improvement. We sincerely hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Mercure Belém Boulevard Team

Dear Ricardo, We were indeed experiencing a telephone system issue during your stay, and we sincerely apologize for the inconvenience caused. Your invoice was sent yesterday to your e-mail address. Kindly confirm receipt when possible. If anything similar happens again, you may also contact us directly by e-mail at hb… (Reservations) or ba… (Front Office Supervisor), and we will be happy to assist you promptly. Atenciosamente, Ellen Prado | Gerente Geral

Customer review rating 1.0/5

Shaief B. Friends - Confirmed reviews ALL

very bad

Dear Shaief B., Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. Your opinion is very important, and we would appreciate the opportunity to better understand what happened so we can address any issues and improve our services. Please feel free to contact us directly so we may assist you. We hope to have another opportunity to welcome you back and provide a much better experience. Sincerely, Ellen Prado | General Manager

Customer review rating 5.0/5

Patricia C. Families - Confirmed reviews ALL

This is my 3rd visit . I always recommed friends and family to stay here. Awesome hotel

Dear Patricia, Thank you very much for your kind review and for choosing Mercure Belém Boulevard once again. We are truly honored to know that this was your third visit and that you continue recommending our hotel to your friends and family. Your recognition of our location, friendly team, and service means a lot to us. It is always a pleasure to welcome you, and we look forward to your next stay with us! Warm regards, Mercure Belém Boulevard Team

Customer review rating 3.0/5

Helen G. Couples - Confirmed reviews ALL

Checkin was fine although initially a problem as staff member had poor english. Manager, with english fixed it. Wifi did not connect in the room.. was meant to. The lobby and corridors for our floor were dark and musty with a distinct smell of mould, which my sinuses react badly to.

Dear Helen G., Thank you for taking the time to share your feedback with us. We sincerely regret that your experience did not fully meet your expectations. Please be assured that your observations have been forwarded to our maintenance and housekeeping teams for immediate verification and corrective actions, as guest comfort and well-being are our top priorities. We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again for a more pleasant experience. Kind regards, Team Mercure Belém Boulevard

Customer review rating 2.5/5

Thomas W. D. Business - Confirmed reviews ALL

The ACCOR statement next to the elevators about a ""unique cultural legacy", sense of hospitality, anticipate the needs of guests, etc. is a joke. Everything was quite ordinary. There was no welcoming attitude by front desk staff, the room was drab, no manager was on duty on the weekend, the housekeeping was inconsistent, etc.

Dear Mr. Thomas, Thank you for sharing your feedback with us. We are truly sorry to learn that your experience did not meet your expectations. Please be assured that your comments have been shared with our team for review and improvement. We sincerely hope to have another opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Mercure Belém Boulevard Team

Customer review rating 4.5/5

Marcio L. R. D. A. Business - Confirmed reviews ALL

Boa

Prezado Marcio, Agradecemos por compartilhar sua avaliação e pela excelente pontuação atribuída à sua experiência. Ficamos muito satisfeitos em saber que sua estadia foi positiva e atendeu às suas expectativas. Seus comentários são extremamente importantes para nós e reforçam nosso compromisso em manter um padrão d. qualidade cada vez melhor. Esperamos ter o prazer d. recebê-lo novamente no Mercure Belém Boulevard em uma próxima oportunidade. Atenciosamente, Barbara Ewerton Supervisora d. hospedagem

Customer review rating 3.5/5

David A. B. Couples - Confirmed reviews ALL

Checkin was ok as was check out. Room was adequate but overpriced for what we got. Dinner at the hotel was downright terribleness a burger that was cold and nearly impossible to cut with a knife that was served 45 minutes after we ordered is. Likely will stay elsewhere next time to Belém.

Dear Mr. David, Thank you for sharing your feedback. We are glad to know that your check-in and check-out experiences were satisfactory. We sincerely apologize for the issues you encountered with dinner service and food quality, as well as your perception regarding value for money. This is far from the standard we aim to provide, and your comments have been forwarded to our Food & Beverage and management teams for immediate action. We appreciate your honesty, as it helps us improve, and we hope to have the opportunity to welcome you again and offer a much better experience. Warm regards, Barbara Ewerton Front Office Supervisor

Customer review rating 3.5/5

Liliane F. Business - Confirmed reviews ALL

ok

Prezada Sra. Liliane, Agradecemos por compartilhar sua avaliação e por escolher se hospedar conosco. Sua opinião é muito importante para o nosso aprimoramento contínuo. Esperamos recebê-la novamente em breve. Atenciosamente, Barbara Ewerton Supervisora de hospedagem

Customer review rating 5.0/5

Bradley S. Couples - Confirmed reviews ALL

We arrived early in the morning and the staff did everything they could to accommodate us and give us a quiet comfortable place to wait for a room to become available.

Hello Bradley, Thank you very much for your wonderful review and the perfect score. We are truly happy to know that our team was able to welcome you well and offer comfort while you waited for your room. We work every day to provide a warm and accommodating experience, and it is very rewarding to hear that we met your expectations. We hope to have the pleasure of welcoming you back soon to Mercure Belém Boulevard. Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 4.5/5

Eric W. L. Couples - Confirmed reviews ALL

Clean, nice hotel with a good staff.

Hello Eric, Thank you very much for your review and for choosing Mercure Belém Boulevard. We are glad to hear that you enjoyed our location, cleanliness and the service provided by our team. Your feedback is truly appreciated and motivates us to continue improving. We hope to welcome you back again soon. Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 3.0/5

Sherry S. Couples - Confirmed reviews ALL

We had to have the in room safe attended to three times in 48 hours to get it to open and close properly. It was replaced twice.We were put into one room and switched to another room because the window to the exterior wouldn’t lock in either. They never did lock so we had to prop a chair up. No lotion provided in the bathroom. Lucas in the dining room was wonderful and very helpful telling us about the town. Reception desk was also very helpful.

Dear Sherry, Thank you for taking the time to share your experience with us. We sincerely apologize for the multiple inconveniences you faced regarding the in-room safe and the window issue in your room. We understand how frustrating it must have been to have these problems during your stay, and we regret that they impacted your overall experience. We also note your observation regarding the lack of lotion in the bathroom and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve and ensure these details are not overlooked in the future. On a positive note, we are delighted to hear that Lucas in the dining room and our reception team provided helpful and attentive service, enhancing your visit despite the challenges. We will make sure to share your kind words with them. We hope to have the opportunity to welcome you back in the future, providing a stay that meets our high standards in every aspect, so your experience is seamless and enjoyable from start to finish. Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 4.5/5

Eugene I. Couples - Confirmed reviews ALL

The front desk was very helpful and the room was large

Dear Eugene, Thank you for sharing your feedback! We’re delighted to hear that our front desk team was helpful and that you enjoyed the spaciousness of your room. Your comments motivate us to keep providing excellent service, and we look forward to welcoming you back for another great stay! Kind regards, Barbara Ewerton Front Office Supervisor

Customer review rating 1.0/5

Hilton D. P. Business - Confirmed reviews ALL

I know that services in Belem can’t be compared to São Paulo or New York or even Rio D. Janeiro. But changing/adding pool chemicals, cleaning it (it looked murky and smelled terribly) and training the staff so they could learn that white wine is served cold are minimum requirements. The restaurant was terrible and that is inexcusable when compared to Belem’s local restaurants and cuisine.

Good morning, Comments like yours help us to keep improving our services. We’ve already informed the responsible department so they can check your complain. Thanks for your feedback!

Customer review rating 3.0/5

Abdias M. Business - Confirmed reviews ALL

Um elevador apenas funcionando, café da manhã só com café com leite de máquina automática, limpeza do quarto mediana, chuveiro frio nos horários mais movimentados

Prezado Sr Abdias, Obrigada por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Estamos em tratativa para uma solução definitiva a respeito do que confere ao elevador. Vou apurar sobre a disposição do item referido, pois nosso padrão é dispor a parte, tanto café e leite, além de leite orgânico. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja agradável e confortável. Atenciosamente, Emanuela Calumby Coordenadora de Hospedagem

Customer review rating 4.5/5

Joselito G. D. A. C. Business - Confirmed reviews ALL

Tudo ocorreu conforme previsto, apenas a área D. reserva não informou a recepção que eu estaria viajando com minha esposa, sendo acomodados em um apartamento com duas camas D. solteiro.

Boa tarde Joselito, Agradecemos os seus comentários no seguimento da sua estada no Mercure Belém Boulevard. Foi com prazer que recebemos as suas felicitações. Não deixaremos D. partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa D. o acolher D. novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Mercure Belém Boulevard

Customer review rating 4.0/5

Torquato C. Business - Confirmed reviews ALL

Tudo ok porque ao chegar o banheiro não tinha tapete mas o problema maior mesmo foi o receptor da NET-CLARO TV que estava com problemas e que inclusive foi recolhido durante a minha estadia , mas nenhum outro foi reposto em seu local.

Bom dia Sr C., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Belém Boulevard. Lamentamos que a prestação de serviço não tenha ocorrido conforme o padrão habitual. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estada, e sua opinião é fundamental para nossa evolução. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Estamos subistituindo a operadora, e vamos averiguar quanto a não substituição em seu apartamento. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Emanuela Calumby Coordenadora de Hospedagem

Customer review rating 2.0/5

Marcelo B. M. Business - Confirmed reviews ALL

Ruim!! Bem localizado. Boa cama. Elevador quebrado por 1 semana. Ducha não funciona adequadamente. Fechadura digital sem bateria (sem manutenção). Troca de sistema de TV sem informar e sem ajuste (nao achei a CNN). Cafe da manha sem leite (funcionários desinformados) sem ar condicionado.

Prezado sr. Marcelo, Muito obrigado por compartilhar conosco sua experiência. Nos alegra saber que nossa localização atendeu as suas necessidades. Nos reunimos com as equipes de atendimento para reforçar nossos processos, visando melhor atender nossos clientes. Nosso Departamento de Qualidade tratou seu relato como uma oportunidade de melhoria. Sabemos que essas ações não abonam o ocorrido, porém esperamos que nos dê a oportunidade de uma nova avaliação em uma próxima hospedagem Atenciosamente, Barbara Ewerton Supervisora de hospedagem

Other web-users rate our hotel

  • 209 reviews 9.7/10 Location
  • 425 reviews 7.6/10 Room
  • 480 reviews 8.1/10 Service
  • 7 reviews 6.5/10 WiFi
  • 265 reviews 7.2/10 Breakfast
  • 171 reviews 7.5/10 Cleanliness
  • 118 reviews 7/10 Amenities
  • 64 reviews 8.1/10 Vibe

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