Grand Mercure Belém do Pará 5 stars

Customer review rating (ALL Rating) 4.1/5 394 reviews

Best price
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Grand Mercure Belém do Pará - Image 1
Grand Mercure Belém do Pará - Image 2
Grand Mercure Belém do Pará - Image 3
Grand Mercure Belém do Pará - Image 4
Av Nazare 375, 66035115 BELEM, Brazil

Description

Hotel extras

  • Prime location in the center of Belém do Pará

  • Hotel with pool and spa

  • No extra charge for children up to 11.

  • Convention Center for up to 600 people

  • Free WiFi available throughout the hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

STANDARD ROOM, 2 DOUBLE SIZE BEDS

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Room measuring 301 sq. ft. (28 m²). Features 1 King Size Bed, a 42" LED TV, air conditioning, minibar, coffee maker, iron and ironing board and a safe. Bathroom specially adapted with grab bars and a shower with a seat for people with reduced mobility.

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

JUNIOR SUITE, 1 KING SIZE BED

Photo out of - JUNIOR SUITE, 1 KING SIZE BED

Junior Suite measuring 431 sq. ft. Features a hall and bedroom, 1 King Size Bed, 42" LED TV, A/C, free WIFI, clock radio with iPod docking station, safe, minibar, iron, ironing board and free newspaper. Bathroom with bathtub, hair dryer and makeup mirror.

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

EXECUTIVE SUITE, 1 KING SIZE BED

Photo out of - EXECUTIVE SUITE, 1 KING SIZE BED

Executive Suite measuring 667 sq. ft. Features a hall with a sofa, dining table and special décor, 1 King Size Bed, 42" LED TV, A/C, free WIFI, Nespresso machine, minibar, safe and free newspaper. Bathroom with bathtub, hair dryer and makeup mirror.

Max. number of persons
2
Area
From 62 m² / 667 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

PRESIDENTIAL SUITE, 1 KING SIZE BED

Photo out of - PRESIDENTIAL SUITE, 1 KING SIZE BED

Luxurious 200-m² Presidential Suite with special decoration and private outdoor pool. Room with 01 king-size bed, special trousseau, 50" LED TV, air conditioning, WiFi, bathroom and hairdryer.

  • Most of the accommodation:

    Private Pool

Max. number of persons
2
Area
From 200 m² / 2152 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Apartment

SUPERIOR EXECUTIVE ROOM, 2 DOUBLE SIZE BEDS

  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Grand Mercure Belém do Pará

Av Nazare 375
66035115 BELEM
Brazil

GPS:-1.45241, -48.48935

Telephone
Fax +55 91 3202-2304

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 173 rooms
  • 2 rooms for people with reduced mobility
  • 173 non-smoking rooms
  • 17 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Business

12 Meeting rooms

Business Center

  • Business center with support staff

Family

Equipements for children

  • Stroller available

Services for children

  • Children''s Club for 0 to 3 years
  • Children''s Club for 3 to 6 years
  • Children''s TV Channels
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

GRAND 375 RESTAURANT

Photo out of - GRAND 375 RESTAURANT

The Grand 375 restaurant offers the best of national, regional and international cuisine. Serving full breakfast, delicious lunch, and an à la carte service for dinner.

Cooking style
International
Chef name
MARCELO SILVA
Capacity
200
Accessibility
Accessible service
Av Nazare 375, 66035115 Belem, Brazil

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Brunch

The Grand 375 restaurant offers the best of national, regional and international cuisine. Serving full breakfast, delicious lunch, and an à la carte service for dinner.

The Grand 375 Bar is the perfect place to unwind after a busy day. Enjoy regional and international drinks, specialty juices, and tasty snacks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  394 reviews

Customer review rating 1.5/5

Juan C. L. A. Business - Confirmed reviews ALL

Dear Mr. Juan, Thank you for sharing your feedback with us. We sincerely regret the inconvenience you experienced during your stay. We are currently experiencing an issue with the issuance of invoices by the local authorities, which has resulted in a backlog of invoices that need to be issued manually. Our team is working intensively to send all pending invoices as quickly as possible. Unfortunately, this issue occurred during a period of high occupancy, which resulted in a significant volume of pending requests. Thank you again for bringing these matters to our attention. Your feedback is important to us and helps us improve our services. Kind regards, Hudson Duarte General Manager

Customer review rating 3.5/5

Ricardo S. Business - Confirmed reviews ALL

Dear Ricardo, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our hotel's location. However, we are sorry to learn that your experience did not fully meet your expectations, particularly regarding our accommodations and the early check-in process. Please note that early check-in is subject to room availability and operational conditions on the day of arrival. We offer several room categories, and it is possible that the room category you reserved was not yet available at the time of your arrival. Your comments are very important to us and will be shared with the appropriate teams as part of our continuous efforts to improve our services and guest experience. We hope to have the opportunity to welcome you back and provide you with a stay that better reflects the standards of hospitality we strive to deliver. Kind regards, Hudson Duarte General Manager

Customer review rating 5.0/5

Thiago R. C. Business - Confirmed reviews ALL

Prezado Thiago R. C., Agradecemos imensamente por suas palavras e por escolher o Grand Mercure Belém do Pará. É gratificante saber que sua estadia foi satisfatória e que apreciou nosso atendimento e localização. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 5.0/5

Claudia C. Business - Confirmed reviews ALL

Prezada Claudia C., Agradecemos imensamente por compartilhar sua experiência positiva conosco. É gratificante saber que nossa equipe e as condições do hotel atenderam suas expectativas. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 4.5/5

Edilberto D. A. S. Business - Confirmed reviews ALL

Prezado Edilberto D. Araújo S., Agradecemos imensamente por seus comentários positivos sobre nossa localização e a qualidade da comida. É sempre um prazer saber que nossos hóspedes apreciam a experiência proporcionada pelo Grand Mercure Belém do Pará. Atenciosamente, Tony Caldeira Gerente Geral

Dear Mr. Juan, Thank you for sharing your feedback with us. We sincerely regret the inconvenience you experienced during your stay. We are currently experiencing an issue with the issuance of invoices by the local authorities, which has resulted in a backlog of invoices that need to be issued manually. Our team is working intensively to send all pending invoices as quickly as possible. Unfortunately, this issue occurred during a period of high occupancy, which resulted in a significant volume of pending requests. Thank you again for bringing these matters to our attention. Your feedback is important to us and helps us improve our services. Kind regards, Hudson Duarte General Manager

Customer review rating 3.5/5

Ricardo S. Business - Confirmed reviews ALL

Good location but the rooms and the staff is a litte old.

Dear Ricardo, Thank you for taking the time to share your feedback. We are pleased to know that you appreciated our hotel's location. However, we are sorry to learn that your experience did not fully meet your expectations, particularly regarding our accommodations and the early check-in process. Please note that early check-in is subject to room availability and operational conditions on the day of arrival. We offer several room categories, and it is possible that the room category you reserved was not yet available at the time of your arrival. Your comments are very important to us and will be shared with the appropriate teams as part of our continuous efforts to improve our services and guest experience. We hope to have the opportunity to welcome you back and provide you with a stay that better reflects the standards of hospitality we strive to deliver. Kind regards, Hudson Duarte General Manager

Customer review rating 5.0/5

Thiago R. C. Business - Confirmed reviews ALL

Bom atendimento , boa localização .

Prezado Thiago R. C., Agradecemos imensamente por suas palavras e por escolher o Grand Mercure Belém do Pará. É gratificante saber que sua estadia foi satisfatória e que apreciou nosso atendimento e localização. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 5.0/5

Claudia C. Business - Confirmed reviews ALL

Limpo, silencioso, Confortável e os colaboradores são sempre simpáticos e disponíveis

Prezada Claudia C., Agradecemos imensamente por compartilhar sua experiência positiva conosco. É gratificante saber que nossa equipe e as condições do hotel atenderam suas expectativas. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 4.5/5

Edilberto D. A. S. Business - Confirmed reviews ALL

Comida boa 😋

Prezado Edilberto D. Araújo S., Agradecemos imensamente por seus comentários positivos sobre nossa localização e a qualidade da comida. É sempre um prazer saber que nossos hóspedes apreciam a experiência proporcionada pelo Grand Mercure Belém do Pará. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 5.0/5

Diego D. S. L. Business - Confirmed reviews ALL

A melhor possível.

Prezado Diego D. S. L., Agradecemos imensamente por suas palavras sobre a localização D. nosso hotel. É sempre gratificante saber que nossos hóspedes apreciam a facilidade D. acesso e a segurança do nosso entorno. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 2.0/5

Paulo L. Business - Confirmed reviews ALL

Atendimento ruim no checkin e checkout. Garçon do restaurante despreparado. Roomservice péssimo (ex.: pedi para acrescentar um ovo no sanduiche e não podia atender pq não tinha preço no cardapio; outro problema foi o "esquecimento" do pessoal da cozinha para preparar meu pedido que acabei cancelando pela demora)

Prezado Paulo L., Agradecemos seu feedback e lamentamos sinceramente que sua experiência conosco não tenha atendido às suas expectativas. Estamos cientes da importância de um atendimento eficiente e da qualidade no serviço de quarto. Suas observações serão levadas em consideração para aprimorarmos nossos processos. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 3.5/5

Luciana E. R. R. Business - Confirmed reviews ALL

Os funcionários foram muito educados e o quarto era confortável. Esses foram os pontos positivos. Já em relação ao silêncio, o hotel precisa melhorar muito. Havia muito pouca proteção acústica tanto da porta quanto da janela. Do meu quarto escutava bastante ruído do elevador, do corredor e, principalmente, da rua. A qualidade do Wi-Fi também era BEM ruim. Tive que fazer reunião usando meu celular pq era impossível usar o Wi-Fi do hotel.

Prezada Luciana E. R. R., Agradecemos por compartilhar sua experiência conosco. É gratificante saber que você apreciou a localização, a educação de nossos colaboradores e o conforto do quarto. No entanto, lamentamos que a questão do ruído e a qualidade do Wi-Fi não tenham atendido suas expectativas. Estamos sempre buscando melhorar a experiência de nossos hóspedes e sua avaliação é fundamental nesse processo. Agradecemos novamente por seus comentários e esperamos ter a oportunidade de recebê-la em uma futura estadia. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 0.5/5

Valentina R. A. Families - Confirmed reviews ALL

Estávamos jantando no restaurante do hotel, que estava vazio e minha filha, uma criança de 9 anos foi impedida de comer um lanche do Mc Donalds que pedimos via iFood para ela, sendo que já havia avisado previamente a recepção sobre o pedido e nada foi dito, uma péssima equipe, mal treinada, mal educada. Tivemos que nos retirar às pressas do restaurante para que ela pudesse comer, pois estava cansada e com fome, após uma viagem de carro de 300 km, desumano e desnecessário!

Prezada Valentina R. A., Agradeço por compartilhar sua experiência conosco. Sinto muito por saber que a sua visita ao nosso restaurante não atendeu às suas expectativas e que sua filha passou por essa situação desconfortável. Agradecemos por ter informado previamente sobre o pedido, pois isso nos ajuda a entender melhor as necessidades de nossos hóspedes. Iremos revisar nossos procedimentos internos para garantir que nossos colaboradores estejam sempre prontos para oferecer um atendimento mais atencioso e eficiente. Espero que nos dê uma nova oportunidade de proporcionar uma estadia mais satisfatória no futuro. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 5.0/5

Maria A. A. D. C. Business - Confirmed reviews ALL

Muito bem acolhidos por todos os funcionários.

Prezada Maria A. A. D. C., Agradecemos imensamente pelo seu feedback positivo. É gratificante saber que a localização e o atendimento da nossa equipe contribuíram para uma boa estadia. Esperamos recebê-la novamente em breve. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 3.0/5

Denilson L. Couples - Confirmed reviews ALL

A primeira impressão ao chegar na recepção do hotel não foi boa, pois atendente "meio que não quis me atender, por eu estar de bermuda, camisa de malha e com uma mochila, apesar de já estar reservado o quarto. Já foi logo dizendo que o "check in" seria às 14 horas. O atendimento melhorou, quando chegou o Salomão, que deve ser líder ou gestor da recepção.

Prezado Denilson L., Agradecemos por compartilhar sua experiência conosco. Lamentamos que sua recepção inicial não tenha sido satisfatória e que a sua vestimenta tenha influenciado a abordagem do atendimento. O nosso objetivo é sempre proporcionar um acolhimento caloroso a todos os hóspedes, independentemente do que estejam vestindo. É bom saber que o Salomão pôde melhorar sua experiência. Estamos sempre em busca de aprimorar nossos serviços e esperamos que sua próxima visita seja ainda mais agradável. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 4.5/5

Maria A. D. C. Business - Confirmed reviews ALL

O pessoal muito receptivo e cordial no check-in e durante toda a estadia. Café d. manhã bem sortido e frutas. Muito bem localizado, a equipe do hotel logo na chegada, nos recebe muito bem e ajuda com as bagagens.

Prezada Maria A. d. C., Agradecemos imensamente por suas palavras gentis sobre nossa localização, equipe e café d. manhã. É gratificante saber que sua experiência foi positiva. Esperamos recebê-la novamente em sua próxima visita. Atenciosamente, Tony Caldeira Gerente Geral

Customer review rating 2.0/5

Fernanda V. S. Business - Confirmed reviews ALL

Ao chegar no quarto observei que ele era o quarto compartilhado com uma porta de separação, meu vizinho estava com a TV muito alta (era 23:00) - liguei na recepção e falei com o atendente Sérgio e ele ficou de avaliar a mudança, após 30 mins liguei para cobrar e ele havia esquecido. Outro fator, o café da manhã pouca reposição, o ovo acabou e por 30 mins onde estive no cafe nao repuseram, pedi ao garçom mas não foi providenciado.

Prezada Fernanda V. S., Agradecemos pelo seu feedback e lamentamos pela sua experiência durante a sua estadia. Entendemos a inconveniência causada pelo barulho do vizinho e pela falta de atenção na reposição do café da manhã. Trabalhamos constantemente para garantir o conforto e a satisfação dos nossos hóspedes, e sua observação é muito importante para nós. Vamos revisar nossos processos para melhorar a comunicação entre a recepção e a equipe do restaurante. Estamos à disposição para futuras estadias. Atenciosamente, Tony Caldeira Gerente Geral

Other web-users rate our hotel

  • 69 reviews 9.7/10 Location
  • 202 reviews 5.7/10 Room
  • 219 reviews 7.6/10 Service
  • 13 reviews 0/10 WiFi
  • 104 reviews 5.7/10 Comfort
  • 98 reviews 7.6/10 Breakfast
  • 59 reviews 5.3/10 Cleanliness
  • 32 reviews 1.7/10 Value

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