Mama Shelter Paris West 3 stars

Customer review rating (ALL Rating) 4.4/5 1,371 reviews

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Description

Hotel extras

  • Right next to the Porte de Versailles Paris Expo Center

  • Rooftop with a 360° view of greater Paris

  • Design by the Dion & Arles interior design studio

  • Colorful, cheerful design in the lobby, rooms, and restaurants

  • 9 conference rooms available

Our accommodation(s)

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Hotel location

Mama Shelter Paris West

20 Av. de la Porte de la Plaine
75015 Paris
France

GPS:48.829383, 2.292336

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,371 reviews

Customer review rating 5.0/5

Sergio G. S. Solo - Confirmed reviews ALL

My stay at Mama Shelter Paris West was truly exceptional. From the very first moment, the entire team made me feel genuinely welcomed with such warm and authentic hospitality. I was also honestly surprised by how incredibly comfortable the beds were — probably some of the best sleep I’ve had in a hotel in a long time. But what impressed me the most was the atmosphere created by the team at reception, led by the amazing manager Fred. His leadership, professionalism, and positive energy clearly reflect on the extraordinary reception team around him. Everyone was attentive, kind, approachable, and made the experience feel personal and memorable. A huge thank you to the entire team for creating such a special stay. I can’t wait to come back.

Hello Sergio👋 Wow… thank you so much for this incredible feedback 💛 We’re truly touched by your kind words and so happy to hear that your stay at Mama Shelter Paris West felt so special from beginning to end ✨ Knowing that you felt genuinely welcomed by the team means a lot to us, and we’re especially delighted that you enjoyed such a great night’s sleep — comfortable beds are serious business at Mama 😉 A huge thank you as well for your wonderful mention of Fred and the reception team. We’ll make sure your compliments are shared with everyone — they’ll be incredibly proud to know they helped create such a memorable experience for you. We absolutely can’t wait to welcome you back for another amazing stay! Mama loves you Sergio❤️ Frédéric, Front Office Manager

Customer review rating 3.5/5

Elliott S. Business - Confirmed reviews ALL

I work for an OTA that features 21 of your hotel's properties, including this one since 2020, so I have a genuine stake in seeing each property shine. I was in town for work with our parent company and was truly excited to stay here — the photos on our site made it look cool, trendy, and full of personality, far more so than other Paris properties I've visited. That excitement was well-founded in many ways: the decor delivered completely, with a fun, quirky, and modern energy that felt authentic rather than forced. The staff was diverse, warm, and clearly embodied the brand — a real highlight. That's precisely why I want to share some observations I hope will be taken in the spirit they're intended. A few maintenance and comfort details fell short of what I'd expect at this caliber of property. One elevator had a missing button. My room had visible damage to the toilet room door, apparently from the entry door handle, which seemed like something that would normally be addressed quickly. Most concerning was finding material in the toilet upon first use — not the welcome anyone hopes for. Sleep was also a challenge throughout my stay. The room was supplied with only a heavy down comforter and no top sheet, which combined with an air conditioning unit that wasn't functioning effectively made for warm, restless nights. The pillows were extremely flat; I requested replacements and the replacements were only a marginal improvement. I'd also note that the absence of an in-room tea kettle or coffee maker was noticed by myself and several colleagues who stayed here — this has been standard at the other half-dozen Paris properties I've visited through our platform, and guests do expect it. I share all of this because the bones of this property are genuinely excellent, and I'd love nothing more than to recommend it wholeheartedly. I hope this feedback is useful.

Hello Elliott👋 Thank you very much for taking the time to share such a thoughtful and detailed review, and also for your continued partnership and support through your OTA platform since 2020 💛 We’re truly pleased to read that the personality, decor and spirit of the hotel lived up to your expectations, and especially that our team left such a positive impression on you. Creating an authentic and welcoming atmosphere is exactly what we strive for at Mama. That being said, we are sincerely sorry for the shortcomings you encountered during your stay. The maintenance issues you mentioned, as well as the cleanliness concern upon arrival, are absolutely not acceptable and clearly do not reflect the standards we aim to provide. Your comments have been shared with the relevant teams for immediate follow-up. We also regret that your sleep quality was impacted by the bedding setup, air conditioning and pillow comfort. We completely understand how important these details are, especially during a work trip. Regarding the absence of tea and coffee facilities in the room, we appreciate your perspective and understand that this is an expectation many travelers may have, particularly when comparing experiences across Paris properties. Your feedback is especially valuable because it comes from someone who knows our industry well and genuinely wants to see the property succeed. We truly appreciate both your honesty and the balanced way in which you shared your experience. We sincerely hope to have the opportunity to welcome you again and provide the seamless experience that reflects the true potential of Mama Shelter Paris West 😉 Mama loves you Elliott❤️ Frédéric, Front Office Manager

Customer review rating 5.0/5

Guido H. Solo - Confirmed reviews ALL

very friendy staff at reception, nice sized room with lovely view over the trees, quiet, short walk to Metro

Hello Guido 👋 Thank you so much for your lovely feedback! We’re delighted to hear you enjoyed the friendly welcome from our reception team, the spacious room with its peaceful view over the trees, and our convenient location close to the Metro 🌿✨ We hope to welcome you back very soon for another relaxing stay at Mama 😉 Mama loves you ❤️ Frédéric, Front Office Manager

Customer review rating 4.5/5

Tim G. Business - Confirmed reviews ALL

Comfortable stay, good location with selection of bars and restaurants within 10 mins walking

Hello Tim, Thank you for your lovely feedback 😊 We’re delighted you enjoyed the comfort of the hotel, our efficient check-in, and the great location nearby bars and restaurants 🍸✨ Your kind words about our team and atmosphere mean a lot to us, and we hope to welcome you back soon to Mama Shelter Paris West! Mama loves you Tim <3 Frédéric, Chef de réception

Customer review rating 4.5/5

Andres G. B. Families - Confirmed reviews ALL

Stayed with the family - 2 kids aged 13 and 11. Perfectly fitted our needs. Personnel is incredibly motivated and welcoming. Many thanks for their help.

Hello Andres👋 Thank you so much for your lovely feedback! We’re delighted to hear your family stay was a great fit for everyone — that’s exactly what we love to offer 💛 And a big thank you for your kind words about our team, they’ll be so happy to hear it! We hope to welcome you all back very soon 😉 Mama loves you ❤️

Other web-users rate our hotel

  • 422 reviews 8.7/10 Location
  • 930 reviews 6.9/10 Room
  • 1,192 reviews 7.9/10 Service
  • 15 reviews 3.1/10 WiFi
  • 621 reviews 7.6/10 Food
  • 533 reviews 9.3/10 Vibe
  • 458 reviews 9.2/10 Breakfast
  • 434 reviews 7.6/10 Comfort

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