Mama Shelter Lille

Mama Shelter Lille 3 stars

Customer review rating (ALL Rating) 4.5/5 447 reviews

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Description

Hotel extras

  • Convenient location near train stations

  • Original design

  • Local and homemade cuisine

  • Ultra-cozy elevated terrace

  • Brunch and DJ sets at weekends

ALLSAFE approved hotel

Hotel location

Mama Shelter Lille

97 Place Saint Hubert
59800 LILLE
France

  • By plane

    AEROPORT DE LILLE At 11km / 6 miles - Shuttle paying

  • By plane

    AEROPORT DE LILLE At 11km / 6 miles - Shuttle paying

  • By car

    D651 At 1km / 0 miles

  • By train

    LILLE FLANDRES At 0km / 0 miles

  • By train

    LILLE FLANDRES At 0.22km / 0.14 miles

GPS:50.639065, 3.070951

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Mama Restaurant Lille

Mama Lille owes its offbeat look to architect Jalil Amor. The bar-restaurant's graffitied black ceiling is signed by Beniloys. The gourmet cuisine is homemade: tuna tonkatsu, coquillettes jambon... Ready?

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  447 reviews

TripAdvisor Rating  4.5/5  238 reviews

Certificate of excellence 2022

Well located but becomes a nightclub over the weekend so bad if you wish to sleep.

Customer review rating 3.5/5

John N. Couples - Confirmed reviews ALL

I liked the rooms and the food was good - bemused I was asked to leave a deposit of 250 euros at check-in, as that was not mentioned before. And I was charged the same amount yesterday, presumably for the breakfasts (though it was just one breakfast on Monday 20th, not two). I am still waiting to see an invoice so I can confirm if I have been overcharged or not. So far, no one has answered my emails. It was also the first time my pillow vibrated while I was trying to sleep on Saturday night. The sound levels were really high and the response was lukewarm when I raised it - a fruit bowl? I tried calling reception but the line was engaged. I shan't consider staying at Mama again till my invoice issue is resolved.

Dear JOHN N., Thank you for taking the time to tell us about your experience at the Mama Shelter Lille. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mama Shelter, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will send your invoice in a different email. The 250 euros were the preauthorization that was charged only for 133 euros for the breakfasts you took during your stay, If you wish to come back to Lille, we would be glad to make it up to you. Please tell our Room Division Manager (me) whenever you feel like coming back to Mama : va… Hope to see you soon ! MAMA LOVES YOU ❤

An excellent choice

Customer review rating 4.5/5

Ian R. Friends - Confirmed reviews ALL

Pre visit communication was extremely efficient as was check in. The room was comfortable and on an upper floor as requested. We did try to avoid any new bedding and towels during our 4 night stay but were given a few changes so perhaps the system could be clearer. We did not use the bar or restaurant as the hotel’s location is so good in the city. On checking out we really appreciated being able to leave our bags as our train was late in the day.

Hi Mister R. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Great vibe

Customer review rating 4.5/5

Dan Couples - Confirmed reviews ALL

Really lied it here, lively and great location

Hi Mister C. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Great location, excellent staff

Customer review rating 4.0/5

Alison W. Friends - Confirmed reviews ALL

Great hotel, the staff are excellent! Rooms are spacious, beds are very comfortable. On the downside the aircon isn't cold and there's no way to adjust the temperature, there's also no tea/coffee facilities in the rooms and a cup of tea will cost €6, which in my opinion is extortionate.

Hi Mrs W. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

Nice Hotel, nice place

Customer review rating 4.5/5

Locky Business - Confirmed reviews ALL

Warm welcome, Good breakfast, nice restaurant, quiet area

Hi Mister S. ! Following your stay at Mama Shelter Lille, we thank you dearly for that kind of feedback ! It is truly what we look for when we are working evryday to make our guests happy Do not hesitate to share your experience on our Trip Advisor page Follow us on Instagram, Facebook and Twitter for you not to miss any info about the Mama Gang ! Hope to see you soon ! MAMA LOVES YOU ❤

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