Majapahit Hotel Surabaya - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 990 reviews

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Description

Hotel extras

  • Iconic heritage hotel blending Dutch colonial charm with timeless elegance

  • Prime location in Surabaya city centre, steps from Tunjungan Plaza shopping mall

  • Close to business district, City Hall and major convention venues

  • Spacious gardens ideal for outdoor events and tranquil relaxation

  • Art Deco–inspired restaurants celebrating Surabaya’s culinary heritage

Our accommodation(s)

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Hotel location

Majapahit Hotel Surabaya - MGallery Collection

Jalan Tunjungan 65, Kec Genteng, 60275
60275 SURABAYA
Indonesia

GPS:-7.259726, 112.740077

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  990 reviews

Customer review rating 4.5/5

Alia K. Families - Confirmed reviews ALL

Hotel location, facility, service, and staff was great. Had a comfortable stay. My only recommendation is renovating the rooms while keeping the old style. I think the bathroom needs work as it is getting very old and rusty.

Dear Ms Alia K. , Warmest greeting from Hotel Majapahit Surabaya MGallery Collection, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed our location, facilities, service, and team, and that you had a comfortable stay with us. We truly appreciate your constructive feedback regarding room updates and bathroom renovations. Preserving our charm while updating our spaces is important to us, and your notes have been shared with our management team for future planning. Once we very appreciate for your insight and bringing this to our attention. We warmly look forward to welcoming you back soon and ensuring your next stay is even more comfortable and enjoyable Warm regards, Kahar Salamun General Manager

Customer review rating 4.0/5

Aklif A. Friends - Confirmed reviews ALL

Good stay

Dear Mr. A. Aklif, Thank you for staying with us for 3 nights at Hotel Majapahit Surabaya - MGallery Collection, and for taking the time to share your feedback. We appreciate your honesty. We understand that there is always room for us to improve, and your comment is a valuable reminder for us to do better. We would be truly grateful if you could share even a few of the areas you felt could be enhanced. Your insights will help us directly, and we are committed to learning from every guest experience to make Hotel Majapahit Surabaya MGallery even better. We value that you chose to stay with us, and we sincerely hope to have the opportunity to welcome you back and provide you with an experience that exceeds your expectations next time. With warm regards, Kahar Salamun General Manager

Customer review rating 4.5/5

Mark A. Families - Confirmed reviews ALL

From the moment we arrived, we were welcomed with warm and attentive hospitality at the reception. A special mention to Ms. Bella, who was exceptionally courteous and made our check-in seamless. Our room exceeded expectations—spacious, immaculately clean, and fitted with fresh linens. The service throughout our stay was outstanding; every request was promptly taken care of, from essentials like extra water, soap, and linens, to a lovely surprise birthday cake arranged for my sister. It made her celebration truly memorable. Thank you, Hotel Majapahit, for such a wonderful and majestic stay!

Dear Mr. Mark A., We were truly delighted to read your review. Thank you for choosing Hotel Majapahit Surabaya - MGallery Collection. We are so pleased to hear that Ms. Bella provided you with a warm and seamless check-in experience. We will be sharing your kind words with her, and we know she will be very touched. We are also glad that your room exceeded expectations and that our team was able to respond promptly to every request during your stay. It was our great pleasure to arrange the birthday cake for your sister. We are honored to have been part of her celebration and to help make it memorable. Thank you again for your wonderful comments. We look forward to welcoming you back to Hotel Majapahit Surabaya MGallery for many more special moments. With warmest regards, Kahar Salamun General Manager Hotel Majapahit Surabaya - MGallery Collection

Customer review rating 4.0/5

Abdul H. M. Families - Confirmed reviews ALL

Great place to roam around at night .. well located

Customer review rating 4.5/5

Arthur H. A. Solo - Confirmed reviews ALL

My trip to Surabaya was supposed to escape from a hectic and demanding job, a chance to step into an unfamiliar city and a gentle introduction to traveling alone. Truth be told, I had booked my room blindly. Yet, the moment I stood before the property, I was mesmerized by its timeless elegance, greeted by its architectural grandeur and understated grace, I fell instantly in love. The Heritage Suite I booked was spacious, beautifully kept, and thoughtful in every touch, right down to the artisanal espresso and complimentary delicacies. The atmosphere here was pure magic, peaceful rather than ghostly, serene without a hint of eeriness, framed by lush foliage in its garden, and rich with subtle details that revealed themselves slowly to those who paused to look. It became so much more than a room to read and rest. It became a space where I reconnected with myself. This hotel is not merely a place I stayed, it is the opening chapter of many stories to come, and a standard I will cherish forever.

Dear Arthur H. A., Thank you from the bottom of our hearts for sharing such a poetic and moving review of your time with us. We are deeply touched to learn that Hotel Majapahit provided the peaceful sanctuary you were searching for. There is something truly special about our heritage property, from its colonial architecture to the quiet rustle of the garden foliage, and knowing that it became a space for you to gently reconnect with yourself is the highest compliment we could ever receive. It is wonderful to hear that your Heritage Suite and the thoughtful details within it made your first solo travel experience so comfortable and magical. Thank you for letting us be part of such a meaningful chapter of your journey. We would be absolutely honored to welcome you back for the opening of many more stories whenever you need another peaceful retreat. Warmest regards, Kahar Salamun General Manager.

Other web-users rate our hotel

  • 377 reviews 9.5/10 Location
  • 611 reviews 8/10 Room
  • 761 reviews 9.3/10 Service
  • 8 reviews 8.5/10 WiFi
  • 490 reviews 8.7/10 Vibe
  • 462 reviews 8.4/10 Amenities
  • 274 reviews 8.8/10 Comfort
  • 272 reviews 9.2/10 Breakfast

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