Dear Elena Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed such a smooth check-in, found our team welcoming, and appreciated the convenience of the parking. It’s especially great to know you had “the best sleep in years” and nine hours of total silence is exactly the kind of comfort we hope every guest experiences! We’re also delighted that breakfast hit the mark, from the fresh pastries and pancakes to the full English and great coffee. Your kind words truly mean a lot to our team. We can’t wait to welcome you back again soon and it’s an honor to be your top pick! Kind regards Aman Sirpal

Dear s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aman Sirpal

Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manish Sharma

Dear Neil, Thank you for your wonderful feedback. We're delighted to hear that you found our staff welcoming, helpful, and professional. It's great that our location and nearby amenities added to your experience. We take pride in providing a warm, friendly, and can-do approach, so your kind comments mean a lot to the team. We look forward to welcoming you back again soon. Best regards, Manish Sharma

Dear Elizabeth Thank you for taking the time to share such detailed feedback following your stay with us. We are delighted to hear that you enjoyed your room and found our hotel to be clean, comfortable, and well presented. Your kind comments regarding our team are especially appreciated, and we will be sure to share your praise with them. Providing professional and helpful service is something we take great pride in. We are sorry to learn that your arrival experience was more stressful than it should have been. We understand that our location and parking arrangements can be challenging for first-time visitors, and we appreciate your feedback as it helps us identify areas where we can improve our guest communications and arrival instructions. We are also disappointed to hear about your dining experience. While we are pleased that you generally enjoyed the food, we understand your concern regarding the portion of prawns provided with your salad and regret that your feedback was not addressed more effectively at the time. This is not the level of service we strive to deliver, and we will be reviewing your comments with our food and beverage team. Thank you again for your valuable feedback. We are pleased that, overall, you had an enjoyable stay and hope to have the opportunity to welcome you back in the future. Best regards, Manish Sharma

Dear Connie, Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that Novotel Leicester has become a reliable choice for your stays and that you consistently feel well looked after by the team. It’s especially rewarding to know that our staff across reception, bar, restaurant, and reservations have made such a positive and lasting impression — we’ll be sure to pass your kind words on to Layla, Pratik, Adam, Ross, Rhian, and the wider team. We’re also pleased that you find the rooms quiet and the beds comfortable, and that this helps you get the rest you need for a productive stay. We truly appreciate your continued loyalty and support, and we look forward to welcoming you back again soon. Best regards, Manish Sharma

Dear Lucio, Thank you for your feedback. We are delighted to hear that you enjoyed our modern facilities, comfortable rooms and beds, friendly staff, and breakfast offerings. We are sorry to hear that finding the hotel and car park was difficult. To help guests arrive more easily, there are directional signs throughout the city centre, detailed arrival and parking information on our website, and using the three W's (What3Words) can provide accurate directions directly to the car park. We are delighted to hear that once you arrived, everything was perfect and that you enjoyed your stay. We appreciate your comments and hope to welcome you back again soon. Best regards, Manish Sharma

Dear Laura, Thank you for your wonderful review. We are delighted to hear that you enjoyed our modern facilities, well-equipped accommodations, and delicious breakfast. Your kind words about our team mean a great deal to us. Providing friendly, professional, and attentive service is something we take great pride in, and we will be sure to share your feedback with our staff. Knowing that their efforts helped make your stay memorable is the greatest reward. We truly appreciate your support and look forward to welcoming you back again soon. Best regards, Manish Sharma

Dear Chandrika, Thank you for your wonderful review and for choosing Novotel Leicester once again. We are delighted to hear that you enjoyed your stay and found our location convenient. It is especially rewarding to know that Sangeet and Pratik Patel made such a positive impression with their friendly and helpful service. We will be sure to share your kind comments with them—they will be thrilled to know their support was appreciated. Thank you for your loyalty and for taking the time to share your experience. We look forward to welcoming you back for a third stay in the near future. Best regards, Manish Sharma

Dear Elise, Thank you for your wonderful review. We're delighted to hear that you enjoyed our comfortable, clean, and safe rooms, as well as the wide selection available at breakfast. It's especially rewarding to know that you appreciated our eco-friendly bathroom products, as sustainability is an important part of our commitment to our guests and the environment. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Best regards, Manish Sharma

Dear Fadeke, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manish Sharma

Dear Muzib, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manish Sharma

Dear David, Thank you for your lovely review and for choosing to stay with us again. We're so pleased to hear you found the rooms comfortable and clean, and that our team helped make your stay enjoyable. We especially appreciate your kind words about our staff member on Friday night — we’re proud of how professionally she handled the situation and ensured the comfort and safety of our guests. We’ll be sure to pass your feedback on to her. We look forward to welcoming you back again soon. Best regards, Manish Sharma

Dear Shona, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed the atmosphere, comfort, and cleanliness during your stay. Your kind words about our staff and service truly mean a lot to us. We look forward to welcoming you back again soon! Best regards, Manish Sharma

Dear Lucy, Thank you for your feedback and for taking the time to share your experience. We’re glad you found the property clean and enjoyed the breakfast and overall food quality. Regarding check-in, our standard check-in time was in place at the time of your arrival. We are also currently operating with a new reservation system, which may occasionally make the process take a little longer as our team continues to become fully familiar with it. We appreciate your patience during this transition period. In relation to your room allocation, your reservation was made as a twin room, and the room provided was in line with that booking type. We also appreciate your additional comments regarding reception, bar service, and dinner waiting times, and we will review these areas carefully with the relevant teams to improve both efficiency and guest communication. We hope to have the opportunity to welcome you back for a smoother experience in the future. Best regards, Manish Sharma

Dear Jo, Thank you so much for your wonderful review. We’re delighted to hear you had such an enjoyable stay with us while visiting for your work meeting. It’s fantastic to know our team made you feel welcomed and well looked after from the moment you arrived, and that you enjoyed the comfort and cleanliness of your room. We’re also pleased you appreciated the Rituals amenities and our food selection. We truly appreciate your kind comments and hope to welcome you back again soon, whether for business or leisure. Best regards, Manish Sharma

Dear Searle Thank you for your continued loyalty and for taking the time to share your experience! We're thrilled to hear that you consistently enjoy your stays with us and appreciate our clean, modern rooms, breakfast, and friendly team. It’s always a pleasure to welcome you back, and we look forward to your next visit! Kind regards Aman Sirpal

Dear Stephen Thank you for your kind words! We're delighted to hear that everything met your needs and that you had a great stay with us. It was a pleasure hosting you, and we hope to welcome you back again soon! Kind regards Aman Sirpal

Dear Joanne Thank you for your kind review! We're delighted to hear you enjoyed our great location, cleanliness, and helpful staff. We truly appreciate your feedback and hope to welcome you back again soon! Kind regards Aman Sirpal