Hello ! Thank you for taking the time to share your feedback. We are delighted to hear that you appreciated the friendly welcome from our reception team and the comfort of your room. We are sorry that you found the parking area too tight and that our pizza offering did not meet your expectations. We understand your disappointment and will take your comments into consideration as we continue to improve our services. We hope to have the pleasure of welcoming you again on a future stay. Vincent

Thank you very much for this wonderful review! We are delighted to hear that you had such an enjoyable stay with us and that you found our hotel to be a great choice for your city break. It is especially rewarding to know that our team made such a positive impression on you. We will be sure to share your kind words with our colleague — we are certain he will be delighted to know that his recommendations helped you discover the old city and its fascinating Plantagenet history! And yes, Henry II was indeed born in Le Mans — a little piece of history that even many visitors from England are unaware of! Thank you once again for your lovely feedback. We hope to have the pleasure of welcoming you and your family back to Le Mans in the future. Kind regards, Vincent

Thank you for taking the time to share your experience. We are pleased to hear that you found our hotel comfortable and well located. We are, however, sorry that the street noise affected the quality of your sleep. Being located directly opposite the train station and close to the city centre does unfortunately mean that some rooms can be exposed to outside noise. We understand how important a quiet night’s sleep is and will be happy to recommend a quieter room on a future stay, subject to availability. We hope to have the pleasure of welcoming you back to Le Mans and providing you with an even more comfortable stay. Kind regards, Vincent

Cher client, Merci pour votre message. Nous sommes désolés d'apprendre que vous souhaitez demander un remboursement. Pourriez-vous nous fournir un peu plus d'informations concernant le motif de votre demande ? Nous examinerons ensuite votre situation et vous répondrons dans les plus brefs délais. Cordialement, L'équipe de la réception

hi, Thank you for your kind review. We are delighted to hear that you enjoyed our convenient location, directly opposite the train station and within easy walking distance of Le Mans' historic city centre. We hope to have the pleasure of welcoming you back to ibis Le Mans Gare Nord on your next visit. Vincent Adjoint de direction

Thank you for taking the time to share your detailed feedback following your stay at ibis Le Mans Gare Nord. We are delighted to hear that you appreciated our perfect location, the comfort of your room, and the warm welcome provided by our reception team. Your kind words regarding our colleague will be shared with her. We are, however, truly sorry that your breakfast experience did not meet your expectations. The situation you describe regarding the lack of products and the delay in replenishment is not in line with the level of service we aim to provide. We understand your disappointment, especially during a short stay, when every moment counts. Your comments have been shared with our breakfast team so that we can improve our organisation and ensure a smoother service during busy periods. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Vincent Adjoint de direction

Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and found your room clean and comfortable. We also appreciate your feedback regarding the towels and the empty soap dispenser. Please accept our apologies for these oversights. Your comments have been shared with our housekeeping team to help us improve the quality of our service. We hope to have the pleasure of welcoming you back to ibis Le Mans Gare Nord on your next visit. Best regards Vincent

Thank you for your wonderful feedback! We’re delighted to hear that you found your room clean, comfortable, and spacious. It’s especially rewarding to know that our team’s friendliness and helpfulness made your stay even more enjoyable. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit! Vincent Adjoint de direction

Thank you so much for your wonderful review! We’re delighted to hear that you found our hotel comfortable and enjoyed the service provided by our team. Your kind words are truly appreciated and will be shared with our staff. We look forward to welcoming you back for another great stay! Vincent Adjoint de direction

Thank you so much for your kind review! We’re delighted to hear that you enjoyed our friendly staff, our great location, and the cleanliness and comfort of your room. Your positive feedback means a lot to our team and motivates us to continue providing the best possible experience for our guests. We hope to have the pleasure of welcoming you back again soon! Vincent Adjoint de direction

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our reception team helpful, appreciated our parking facilities, and that the family room met your expectations, particularly the comfort and size of the beds for your teenagers. We also appreciate your constructive comment regarding the condition of the paintwork in the room. Your feedback is valuable and has been shared with our maintenance team as we continuously work to maintain and improve the quality of our facilities. Thank you again for your review. We hope to have the pleasure of welcoming you and your family back on a future visit to Le Mans. Warm regards, Vincent

Dear Guest, Thank you very much for your kind review and for choosing our hotel during your stay in Le Mans. We are delighted to hear that you enjoyed our automotive-themed décor and that it helped make your stay feel truly connected to the spirit of Le Mans. It is also wonderful to know that you appreciated our convenient location opposite the train station, the cleanliness and security of the hotel, and the friendliness of our team. Your comments about the easy access to public transport are greatly appreciated as well — we are pleased that the tram and bus connections helped you explore the city with ease. We hope to have the pleasure of welcoming you again on your next visit to Le Mans. Kind regards, Vincent

Madame, Un grand merci pour ce magnifique retour et pour le temps consacré à partager votre expérience en détail. Nous sommes ravis d’avoir pu contribuer au bon déroulement de votre belle aventure caritative à vélo. Après une étape aussi exigeante entre Caen et Le Mans, savoir que vous avez trouvé chez nous un lieu confortable, pratique et sécurisé est une véritable satisfaction pour toute notre équipe. Nous sommes particulièrement heureux que notre parking sécurisé, l’emplacement face à la gare ainsi que l’ambiance conviviale de l’hôtel aient répondu à vos attentes. Votre mention concernant la qualité de nos échanges avant votre arrivée nous touche énormément : organiser un séjour pour un groupe aussi important demande une attention particulière, et nous sommes heureux d’avoir pu vous accompagner efficacement. Le fait que vous considériez notre établissement comme l’une des meilleures expériences de votre voyage, tout en étant le plus abordable, représente un très beau compliment pour toute l’équipe. Encore bravo pour votre engagement dans cette randonnée caritative, et merci pour votre confiance. Ce sera avec grand plaisir que nous vous accueillerons de nouveau lors d’un prochain passage dans la région. Bien cordialement, Vincent Adjoint de direction

Monsieur, Merci d’avoir pris le temps de partager votre expérience et pour votre retour constructif. Nous sommes heureux que vous ayez trouvé votre chambre confortable. Nous prenons également bonne note de vos remarques concernant le mobilier ainsi que l’isolation sonore. Nous comprenons que cela ait pu impacter votre confort et vos commentaires sont précieux pour nous aider à améliorer l’expérience de nos clients. Nous espérons néanmoins avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour afin de vous offrir une expérience encore plus agréable. Bien cordialement, Vincent Adjoint de direction

Bonjour, Nous vous remercions sincèrement d’avoir pris le temps de partager votre retour suite à votre séjour parmi nous. Nous sommes ravis d’apprendre que vous avez passé un séjour confortable et que vous avez apprécié votre expérience au sein de notre établissement. Votre satisfaction est notre plus belle récompense et encourage l’ensemble de nos équipes à poursuivre leurs efforts au quotidien. Ce fut un plaisir de vous accueillir, et nous espérons avoir le plaisir de vous recevoir de nouveau très prochainement lors d’un futur passage à Rouen. Bien cordialement, Vincent Adjoint de direction

Madame, Nous vous remercions pour votre retour positif. Nous sommes heureux de lire que vous avez apprécié votre séjour parmi nous et que vous gardez une bonne impression de notre hôtel. Votre satisfaction est essentielle pour nous et encourage nos équipes à poursuivre leurs efforts au quotidien afin d’offrir la meilleure expérience possible à nos clients. Nous espérons avoir L. plaisir de vous accueillir de nouveau prochainement. Bien cordialement, Vincent Adjoint de direction

Dear Guest, Thank you very much for your kind feedback. We are delighted to read that you were very happy with the service provided during your stay. Your satisfaction is the greatest reward for our team and encourages us to continue delivering the best possible experience to each of our guests. We truly hope to have the pleasure of welcoming you again very soon. Kind regards, Vincent

Madame, Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié la sympathie de notre personnel ainsi que le confort et la taille de nos lits. Au plaisir de vous accueillir à nouveau prochainement. Cordialement Vincent Adjoint de direction

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Vincent Adjoint de direction