Novotel Le Mans 4 stars

Customer review rating (ALL Rating) 4.1/5 838 reviews

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Novotel Le Mans - Image 1
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Novotel Le Mans - Image 4
Bords de L'huisne, Boulevard Robert Schuman, 72100 LE MANS, France

Description

Hotel extras

  • Terrace and heated pool in the heart of a landscaped park

  • Restaurant with views of the garden, the pool and the river

  • 5 meeting rooms for your business seminars for 10 to 150 people.

  • Chromecast in all rooms to share your programs from your smartphone

  • Close to the Zoo de la Flèche

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Comfort room - 1 double bed and 1 sofa bed for 2 children

Photo out of - Comfort room - 1 double bed and 1 sofa bed for 2 children

The Classic room (pool view, garden side) can accommodate up to 2 adults and 2 children. This spacious, comfortable room has a modern bathroom & shower, separate toilet, with comforts for a great stay.

  • Views:

    Garden View

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 22 m² / 236 sq ft
  • Bedding 1 x Queen size bed(s) and 2 x Single sofa bed(s)
  • Views: Garden View
See availabilities

Combine work and relaxation with serenity. The Superior room combines modern décor, ergonomics and hi-tech amenities: air-conditioning, free WiFi, safe. courtesy tray and TV.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Combine work and relaxation in complete serenity. Our Superior Room combines modern decor, ergonomics and high-tech facilities, with air conditioning, free WIFI, safe, tea & coffee making facilities and TV connectors. For up to 2 adults and 2 children

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

The more the merrier! Travel with friends or family and benefit from discounts by booking two adjoining, non-communicating double rooms. One of the rooms can have two beds on request and subj. to avail.

Max. number of persons
4

Bedding

Double bed(s) x1

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Le Mans

Bords de L'huisne, Boulevard Robert Schuman
72100 LE MANS
France

GPS:47.990715, 0.231485

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 94 rooms
  • 3 rooms for people with reduced mobility
  • 77 family rooms
  • 3 connecting rooms
  • 94 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge
  • Express Additional charge

Business

4 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

Piscine Novotel

  • Outside
  • On site

Sports and leisure

Bowling

  • Nearby

Squash court

  • Nearby

Jogging track

  • Nearby

Athletics stadium

  • Nearby

Horseback riding

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private

LA CHICANE - BRASSERIE MAISON

Photo out of - LA CHICANE - BRASSERIE MAISON

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

Cooking style
French
Chef name
Floriane DENNEBOUY
Capacity
90
Accessibility
Accessible service
Bords de L'huisne, Boulevard Robert Schuman, 72100 Le Mans, France
Telephone +33 2 43 85 26 80
Opening hours
Monday
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Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Four choices to suit your needs: the Early Bird light option, served at reception 4am-6am; the City Breakfast at the bar, with hot drinks, unlimited croissants, fruit and orange juice; a buffet in the restaurant; continental breakfast in your room

Enjoy your stay at our hotel by unwinding by our outdoor swimming pool. Dip your toes in the water for a truly relaxing experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  838 reviews

Customer review rating 5.0/5

Marilyn R. Solo - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind feedback. We are delighted that you appreciated our convenient location and the friendliness of our team. We will also be sure to share your kind words with our receptionist, who will be pleased to know that their efforts made a difference to your stay. We hope to have the pleasure of welcoming you back to Novotel Le Mans in the future. Kind regards, Jean Adjoint de direction

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your kind review and for your excellent feedback. We are delighted that you appreciated the spacious rooms, the separate bathroom and WC, our secure parking and our restaurant. We are pleased that you found our prices reasonable and hope to welcome you again soon at Novotel Le Mans. Kind regards, Jean Adjoint de direction

Customer review rating 2.0/5

Christine S. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the restaurant and breakfast. We are pleased, however, that you appreciated the comfort of your room. Regarding the coffee facilities, we do have milk sachets available for our guests. Please do not hesitate to ask our reception team during your next stay, and we will be happy to provide them. We sincerely regret the issues you encountered with the children’s meals and the lack of a proper response from our team. Your comments have been shared with the relevant departments so that we can improve our service. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Jean Adjoint de direction

Customer review rating 2.5/5

Helen A. Families - Confirmed reviews ALL

Hi, Thank you for sharing your feedback with us. I'm glad to hear you found our location convenient, and I appreciate your comments about the cleanliness of your room. I'm truly sorry to learn about your experience at breakfast and the service you received. We strive to provide a pleasant dining experience and your insights will be shared with our team to improve our service. Best wishes, Mara DESCHAMPS General Manager

Customer review rating 2.0/5

Mark T. Couples - Confirmed reviews ALL

Salut, Merci d'avoir partagé vos réflexions avec nous. Je suis vraiment désolée d'apprendre les problèmes que vous avez rencontrés pendant votre séjour, surtout avec l'état de la chambre et le service au bar. Nous apprécions vos retours car cela nous aide à améliorer nos services. Je suis contente d'apprendre que vous avez aimé le petit déjeuner, en tout cas ! Nous espérons avoir la chance de vous accueillir à nouveau pour une meilleure expérience à l'avenir. Cordialement, Mara DESCHAMPS Directrice

Dear Guest, Thank you very much for your kind feedback. We are delighted that you appreciated our convenient location and the friendliness of our team. We will also be sure to share your kind words with our receptionist, who will be pleased to know that their efforts made a difference to your stay. We hope to have the pleasure of welcoming you back to Novotel Le Mans in the future. Kind regards, Jean Adjoint de direction

Customer review rating 5.0/5

John F. Couples - Confirmed reviews ALL

Spacious rooms, separate WC & bathroom, lift, safe parking, reasonable restaurant and good prices.

Dear Guest, Thank you very much for your kind review and for your excellent feedback. We are delighted that you appreciated the spacious rooms, the separate bathroom and WC, our secure parking and our restaurant. We are pleased that you found our prices reasonable and hope to welcome you again soon at Novotel Le Mans. Kind regards, Jean Adjoint de direction

Customer review rating 2.0/5

Christine S. Families - Confirmed reviews ALL

Hotel room great though no milk for coffee. Not everyone takes it black.Restaurant was not good though childrens meals were tasteless. I did say that the children’s meals were awful and cold but nothing happened not even a sorry or an apology. We had just driven over 600 kilometres. Breakfast awful cold bacon no scrambled eggs poor. Overall so very disappointed.

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding the restaurant and breakfast. We are pleased, however, that you appreciated the comfort of your room. Regarding the coffee facilities, we do have milk sachets available for our guests. Please do not hesitate to ask our reception team during your next stay, and we will be happy to provide them. We sincerely regret the issues you encountered with the children’s meals and the lack of a proper response from our team. Your comments have been shared with the relevant departments so that we can improve our service. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Jean Adjoint de direction

Customer review rating 2.5/5

Helen A. Families - Confirmed reviews ALL

Room was ok and clean, however the sheets didn’t fit the bed properly. The restaurant and bar service was poor, hardly any srambled egg left at breakfast, having to scrape the side , no staff available refilling things

Hi, Thank you for sharing your feedback with us. I'm glad to hear you found our location convenient, and I appreciate your comments about the cleanliness of your room. I'm truly sorry to learn about your experience at breakfast and the service you received. We strive to provide a pleasant dining experience and your insights will be shared with our team to improve our service. Best wishes, Mara DESCHAMPS General Manager

Customer review rating 2.0/5

Mark T. Couples - Confirmed reviews ALL

Room was very dated, the toilet didn’t flush properly, reception said it was fine but then sent someone to repair as we were checking out. Really difficult to get served in the bar. Very limited dinner menu. Breakfast was OK

Salut, Merci d'avoir partagé vos réflexions avec nous. Je suis vraiment désolée d'apprendre les problèmes que vous avez rencontrés pendant votre séjour, surtout avec l'état de la chambre et le service au bar. Nous apprécions vos retours car cela nous aide à améliorer nos services. Je suis contente d'apprendre que vous avez aimé le petit déjeuner, en tout cas ! Nous espérons avoir la chance de vous accueillir à nouveau pour une meilleure expérience à l'avenir. Cordialement, Mara DESCHAMPS Directrice

Customer review rating 2.0/5

Sophie S. Families - Confirmed reviews ALL

Breakfast was disgusting, coffee machine broken, eggs gross. Hotel old and falling apart. Service was nice.

Hello, I’m truly sorry to hear that your experience didn’t meet your expectations. It's great to know you appreciated our service, but I understand the breakfast and overall condition of the hotel were disappointing. Your feedback about the breakfast quality and the hotel's age is invaluable, and I’ll be sure to share it with our team for future improvements. We hope to welcome you back for a better stay. Mara DESCHAMPS Director

Customer review rating 4.5/5

Rod C. Couples - Confirmed reviews ALL

As above

Bonjour, Merci beaucoup pour vos gentils mots ! Nous sommes ravis d'apprendre que vous avez trouvé votre séjour propre et confortable—notre équipe travaille dur pour s'assurer que tous nos invités passent un bon moment. Si vous avez autre chose à partager ou si nous pouvons rendre votre prochaine visite encore meilleure, faites-le nous savoir ! Prenez soin de vous et à bientôt, Mara DESCHAMPS Manager

Customer review rating 5.0/5

Sarah M. Families - Confirmed reviews ALL

Warm welcome. Good room. Lovely pool.

Dear Guest, Thank you very much for your kind feedback! We are delighted to hear that you enjoyed the warm welcome, the comfort of your room, and our swimming pool. We are also pleased that you appreciated the friendliness of our team. We hope to have the pleasure of welcoming you back to Novotel Le Mans very soon! Kind regards, Jean Adjoint de direction Novotel Le Mans

Customer review rating 1.5/5

Nicola W. Families - Confirmed reviews ALL

We booked a family room and when I contacted the hotel prior to our stay I asked whether we could have a travel cot in the room for our one year old. We were told that would not be possible and the room was for four people. I booked an additional room for me and my one year old. On arrival, we were given our room keys. This is where we experienced two issues: 1) the room booked for mother and baby was on second floor, I had a pushchair due to having a back condition and the lift was out of use. It would not have been possible to access this room and no other room was available. 2) we went into the family room to get our other children settled and there was a double bed made up, twin beds made up and a travel cot for the baby. After being told this was not possible and that we needed an extra room, it was highly frustrating. The keys for the additional room were handed straight back to reception as the first room was made up for all of us and the second room was not accessible or required. I would appreciate to hear back regarding this to arrange a refund for the unnecessary room booking (nw…)

Dear Guest, Thank you for taking the time to share your experience. We are sorry for the misunderstanding regarding the room arrangements for your family and understand your frustration regarding the information provided prior to your arrival. We would, however, like to clarify one important point regarding the additional room. This room was never charged to you and no payment was taken for it. The keys were indeed returned to reception upon your arrival, and consequently, there is no amount to refund for this room. We are also sorry for the delay in responding to your review. We had previously sent you emails regarding this matter, but unfortunately, we did not receive a response from you. This is why our response to your request has been delayed. Regarding the family room, we are pleased that it had ultimately been prepared with the necessary sleeping arrangements, including a travel cot for your baby. We nevertheless regret that the information provided before your stay was not sufficiently clear and that this resulted in an unnecessary reservation and frustration upon arrival. We hope that this clarification will resolve any misunderstanding regarding the additional room. Kind regards, Mara DESCHAMPS – Directrice

Customer review rating 2.0/5

Chris D. Families - Confirmed reviews ALL

We chose the hotel because it had a swimming pool. There had been some rain earlier in the day so were told it was not open as may be too cold. There were multiple families asking to use it and considering it had not rained for a couple of hours and we are in August it felt unreasonable to keep it shut

Dear Guest, Thank you for sharing your feedback. We are sorry that you were disappointed not to be able to enjoy our swimming pool during your stay, especially as this was one of the reasons you chose our hotel. On the day of your stay, there was a risk of thunderstorms. For the safety of our guests, we take the precaution of closing the pool when thunderstorms are forecast, as being near a swimming pool during a storm can present a risk of lightning. We fully understand your disappointment, particularly in August and after the rain had stopped, but unfortunately the safety of our guests must remain our priority. We hope to have the pleasure of welcoming you again under better weather conditions, so that you can fully enjoy our pool. Kind regards, Jean Adjoint de direction Novotel Le Mans

Customer review rating 5.0/5

Mohi K. Families - Confirmed reviews ALL

Good value stay, great restaurant, excellent staff and service

Hi, Thank you so much for your wonderful feedback! We're thrilled to hear you had an excellent stay with us and enjoyed our restaurant and the service provided by our team. We always aim to offer great value to our guests, and it’s fantastic to know we met your expectations. We can't wait to welcome you back for another great experience! Best wishes, Mara DESCHAMPS General Manager

Customer review rating 3.5/5

Chris C. Families - Confirmed reviews ALL

Hotel is a little tired but rooms are comfortable and clean enough. The pool is a highlight particularly in the height of summer. Good stopover point if you're transiting through.

Hello, Thank you for taking the time to share your thoughts with us! We're happy to hear you enjoyed our pool and found our hotel to be a good stopover location. We appreciate your feedback about the rooms, and we're always looking for ways to enhance our guest experience. We hope you'll consider staying with us again on your next journey. Warm regards, Mara DESCHAMPS Directrice

Customer review rating 2.5/5

Casey M. Families - Confirmed reviews ALL

Not nice room whit unkomfortabel sofabeds but nice peopel are working ther

Hi, Thank you for sharing your feedback. I'm glad to hear that our team made a positive impression on you! However, I’m sorry to learn that the sofabeds didn’t meet your expectations for comfort. We strive to provide a cozy stay for all our guests, and your comments will certainly help us evaluate our accommodations. We hope to have the chance to welcome you back in the future for a more enjoyable experience. Best regards, Mara DESCHAMPS Directrice

Customer review rating 1.5/5

Jonathan D. Families - Confirmed reviews ALL

Dreadful. It’s a shame as we’ve been coming to this Novotel hotel in Le Mans for the past 7+ yrs. We even recommend it to friends and family who have stayed there too.

Bonjour, Je suis vraiment désolé d'apprendre que votre récente expérience chez nous n'a pas été à la hauteur de vos attentes. C'est toujours décevant de recevoir des retours de clients fidèles comme vous, surtout après tant d'années de votre soutien. Nous apprécions vos recommandations à vos amis et à votre famille, et j'espère que vous envisagerez de nous donner une autre chance de restaurer votre confiance dans notre hôtel. Cordialement, Novotel Le Mans

Customer review rating 3.5/5

Barry B. Families - Confirmed reviews ALL

Mixed feelings abyour dtay. Receptionist was weird. Took a €200 deposit for an evening meal! The room was very nice if a little warm but when we went to breakfast CHAOS is the only word to describe it. Too many children running amok( not hotel’s fault) food was constantly running out but the staff did their best to re supply. Poor management and supervision seemed to be the reason. We won’t return during August.

Hello, Thank you for taking the time to share your thoughts about your recent stay with us. I'm glad to hear you found your room nice, though I'm sorry to learn that your experience overall didn't meet your expectations. I understand your concerns regarding the deposit taken at check-in. This is a standard procedure for incidentals, and it’s meant to ensure a smooth billing process during your stay. I appreciate your feedback about breakfast; it's always our goal to provide a pleasant dining experience. During peak seasons, things can get a bit hectic, especially with families traveling. It’s great to hear that our staff did their best to keep things running, but I’m sorry to hear you felt management could have been better. Your comments are valuable as we continually strive to improve our services. We hope you might consider visiting us again in the future during a quieter time. Thank you again for your feedback. Warm regards, Mara DESCHAMPS General Manager

Customer review rating 4.5/5

Iwan P. Couples - Confirmed reviews ALL

The hotel is well located for the tram to the city centre and for the A28 to continue our journey. The bedroom was as expected for Novotel - with proper cups rather than disposable ones. The water freely available at reception was also well received. The atmosphere at the bar and restaurant was convivial and the food served was good.

Hello Thank you so much for your lovely feedback! I'm thrilled to hear you enjoyed our convenient location and appreciated the little touches like the proper cups in your bedroom and the complimentary water at reception. It's great to know you had a nice time at our bar and restaurant as well. We hope to welcome you back for another enjoyable stay soon! Best wishes, Mara DESCHAMPS Director

Customer review rating 2.0/5

Glenn N. Families - Confirmed reviews ALL

Sadly the rooms did not match restaurant or reception, we had 2 rooms, 1 partially refurbed and1 refurbished in 1982, totally different, bad smell and not nice beds, bad sleep and not what we would expect from 4* accommodation.

Hello, Thank you for sharing your thoughts about your recent stay with us. I’m glad to hear you enjoyed our location and the dining options! However, I truly regret that the rooms didn't meet your expectations. Your feedback about the condition of the rooms is valuable, and I’ll make sure it's passed on to our renovation team as we continually aim to enhance our guests' experience. Warm regards, Mara DESCHAMPS Manager

Customer review rating 1.0/5

Kirstie P. Families - Confirmed reviews ALL

I've usually had good experiences staying in Novotel hotels in the past, but this was far below the usual standard I'd come to expect from this chain. The toilet in our room was particularly awful and badly stained. The facilities in reception were similarly bad - the wall beneath soap dispenser was absolutely caked - looked like it hadn't ever been cleaned. Lifts were out of order for customers, although still being used by staff. Signs suggested this is routinely the case as the lifts aren't safe to use im hot weather (it was 23 degrees on our arrival). Hallways and corridors smelled bad. I don't usually feel moved to leave negative feedback as I feel like hotel staff are generally trying their best - and I would say that everyone we encountered was at least courteous, which is all that prevented me giving only 1 star - and one bad experience isn't always representative, but in this case I was so shocked that I felt it necessary. Couldn't wait to leave.

Dear Guest, Thank you for taking the time to share your experience with us. I genuinely appreciate your feedback, and I’m sorry to hear that your stay didn’t meet the expectations you’ve come to have from Novotel. I want to sincerely apologize for the issues you encountered regarding cleanliness in your room and the reception area. It's disheartening to know that the standards we pride ourselves on weren't reflected during your visit. I assure you that your comments about the condition of the toilet and the cleanliness of the facilities will be addressed with our housekeeping team. Your feedback is invaluable in helping us maintain the quality our guests expect. I understand that the lifts were out of service during your stay, which can be quite inconvenient. We do have protocols in place to ensure our guests are supported during such situations, and our team is always ready to assist with luggage. I’m sorry if this caused any inconvenience for you. We appreciate your understanding that sometimes, operational issues can arise unexpectedly. It's great to hear that you found our staff courteous; they truly strive to provide the best service possible. We always aim for a positive experience, and I regret that this time we fell short. Your feedback will certainly help us in identifying areas for improvement. Thank you once again for your insights, and I hope you might consider giving us another chance in the future. We’d love the opportunity to provide you with the experience you expect from us. Warm regards, Mara DESCHAMPS Director

Customer review rating 5.0/5

Ursula C. Families - Confirmed reviews ALL

A great half way stop on our trip with very comfortable beds which we needed after a very early or nighttime departure from the UK. friendly staff and great service at the restaurant. Breakfast was very good.

Hello, Thank you so much for your lovely feedback! I'm thrilled to hear that you enjoyed our comfortable beds and the convenient location. It's great to know that our pool added to your experience and that our friendly staff made your stay even better. We're also glad you liked the breakfast! We look forward to welcoming you back for another restful stay. Best regards, Mara DESCHAMPS Director

Customer review rating 0.5/5

Marcio C. Families - Confirmed reviews ALL

It was a very bad time. I arrived late with my three kids and there is just one very small and old lift, the receptionist told me I couldn’t use it. We were with a lot of luggage and one trolley and none of them offered help.

Hi, I’m truly sorry to hear about your experience during your stay with us. We apologize for the inconvenience caused by the lift situation and understand how challenging it can be, especially with kids and luggage. Our team is available 24/7 to assist with any luggage logistics, and I regret that this support wasn't offered to you. Your feedback is invaluable, and I’ll ensure it’s shared with our team. Warm regards, Mara DESCHAMPS Director

Other web-users rate our hotel

  • 214 reviews 8.2/10 Location
  • 606 reviews 5.7/10 Room
  • 504 reviews 8.1/10 Service
  • 20 reviews 7/10 WiFi
  • 228 reviews 3.8/10 Cleanliness
  • 205 reviews 3.9/10 Amenities
  • 204 reviews 7.1/10 Breakfast
  • 200 reviews 4.7/10 Vibe

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