Novotel Le Mans 4 stars

Customer review rating (ALL Rating) 4.1/5 824 reviews

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Description

Hotel extras

  • Terrace and heated pool in the heart of a landscaped park

  • Restaurant with views of the garden, the pool and the river

  • 5 meeting rooms for your business seminars for 10 to 150 people.

  • Chromecast in all rooms to share your programs from your smartphone

  • Close to the Zoo de la Flèche

Our accommodation(s)

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Room 1

Hotel location

Novotel Le Mans

Bords de L'huisne, Boulevard Robert Schuman
72100 LE MANS
France

GPS:47.990715, 0.231485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA CHICANE - BRASSERIE MAISON

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  824 reviews

Customer review rating 0.5/5

Ian H. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I am sincerely sorry to read about the numerous issues you encountered during your stay. The condition of your room upon arrival, the malfunctioning air conditioning, the failure of the sofa bed, and the problem with the safe are clearly not in line with the standards we strive to provide to our guests. I also understand your frustration regarding the delay in recovering your passports from the safe. Such a situation can be particularly stressful, and I regret that the handling of the incident did not give you confidence in our service. Please be assured that your comments have been shared with our maintenance, housekeeping, and reception teams so that immediate corrective actions can be taken. We take your observations regarding cleanliness, maintenance, and overall hotel operations very seriously. While I understand that this experience has left you with a very negative impression of our hotel, I would like to offer my sincerest apologies for the inconveniences caused. Your feedback is valuable as it helps us identify areas requiring improvement. Kind regards, Jean Adjoint de direction Novotel Le Mans

Customer review rating 4.5/5

Patrick M. Couples - Confirmed reviews ALL

Salut, Merci pour tes gentils mots sur notre équipe sympa et le joli restaurant ! On est ravis que tu aies aimé le petit déjeuner. Par contre, on est désolés d'apprendre pour la moisissure dans ta chambre. La propreté est une priorité pour nous, et ton retour nous aide à nous améliorer. On va vraiment se pencher sur ce problème pour garantir une meilleure expérience à nos futurs clients. Prends soin de toi, Novotel Le Mans

Customer review rating 0.5/5

Lucy D. Families - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the challenges you faced during your stay, especially after a long journey. It’s clear we fell short of our usual standards, and I appreciate you bringing these matters to my attention. I understand the importance of having adjoining rooms for families, and I regret that we couldn't accommodate that request during your visit. While we strive to meet special requests, there are times when we face limitations, and I'm sorry that it added to your frustration. Regarding the lift being out of order, I can only imagine how inconvenient that was, especially with heavy luggage. We do our best to keep our facilities running smoothly, and I’ll be sure to follow up on this. I’m particularly concerned to hear about your interactions with our staff. It's disappointing to know that you felt insulted and treated poorly. We pride ourselves on our customer service, and I want to assure you that we take such feedback seriously. I’ll be discussing your remarks with the team to ensure we are providing the respectful and helpful service our guests deserve. Regarding the room cleanliness and the amenities, I sincerely apologize for the oversight. Our housekeeping team is usually diligent, and it’s disheartening to learn that you encountered issues. I appreciate your understanding with the room changes, and we aim for consistency across all rooms, including the availability of coffee machines. Thank you again for your feedback, Lucy. Your experience is important to us, and I hope you might consider giving us another chance in the future. Warm regards, Mara DESCHAMPS Director

Customer review rating 4.5/5

Lynne M. Couples - Confirmed reviews ALL

Hello, Thank you so much for your kind words! I’m thrilled to hear that you had a pleasant overnight stay with us and found our hotel clean and easily accessible. We always strive to provide a comfortable experience for our guests, and it’s wonderful to know we met your expectations. We hope to welcome you back soon for another enjoyable visit! Best regards, Mara DESCHAMPS Director

Customer review rating 5.0/5

John S. Couples - Confirmed reviews ALL

Hi, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our location and found our restaurant and rooms to your liking. It’s great to know you appreciated the peaceful surroundings and the lovely walking paths around the lake. We hope you had a relaxing stay and look forward to welcoming you back soon! Warm regards, Mara DESCHAMPS General Manager

Other web-users rate our hotel

  • 225 reviews 7.9/10 Location
  • 602 reviews 5.5/10 Room
  • 534 reviews 7.9/10 Service
  • 20 reviews 5.6/10 WiFi
  • 243 reviews 3.6/10 Cleanliness
  • 218 reviews 6.4/10 Breakfast
  • 208 reviews 5/10 Vibe
  • 188 reviews 4.4/10 Amenities

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