Dear Dominique, Thank you for taking the time to share your opinion with us. We are very sorry to hear that some aspects of your stay did not meet your expectations. Our team is available 24 hours a day at reception to assist with any concerns, and we wish we had the opportunity to make things right while you were still with us. We hope to see you again in the future. Kind regards, Mattia Mazzocchetti, Front office Manager

Dear Kenny, Thank you for sharing your point of view. We are pleased that you found our team polite in their email exchanges with you. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your booking journey and arrival clearly caused you unnecessary frustration, and we regret that repeated attempts to reach us by phone went unanswered. The discrepancy between the written confirmation and the rooms available when you arrived is not the seamless experience we aim to provide. We also acknowledge your concern about the invoice not reflecting your company details, and your feedback on the breakfast selection, connection speed, and the overall value you felt you received. Your comments will be taken into consideration as we continue to refine our service. Finally, our front desk team is always ready to assist with any request, whether you need extra towels, a quieter room, or help navigating the area. With Erasmus metro station just a short walk away, the heart of Brussels is easily reachable in twenty minutes, and our 24-hour bar offers a convenient spot to unwind after a day of meetings. We hope to see you again for a more enjoyable experience. Best wishes, Mattia Mazzocchetti, Front office Manager

Dear Ian, Thank you for taking the time to share your feedback. We are delighted that you found our team so fantastic during your stay. It is also great to know that our location suited your business trip perfectly, with the Erasmus metro station just down the street and the city centre only 20 minutes away. We are glad you found the booking process quick and easy too, and that your room met your expectations for cleanliness and comfort. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards, Mattia Mazzocchetti, Front office Manager

Dear Emanuel, We appreciate your candid feedback; thank you. We are delighted that you had a positive experience with us. It is also great that our staff made a great impression on you, a. we will be sure to share your kind words with Ms. Sonia Coco. We sincerely apologize that some aspects did not meet your expectations. Our continental buffet includes waffles, fresh fruits, pastries, granola, cold meats a. cheeses, a. we are always happy to assist with any dietary needs. Finally, we are glad you found our hotel well located a. comfortable for your stay. It would be a pleasure to welcome you again. Kind regards, Mattia Mazzocchetti, Front office Manager

Dear Leonore, Thank you for providing your observations. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comfort is important to us, and we regret that disturbances from neighbouring rooms affected your rest. Our executive rooms offer a quieter environment for light sleepers, and earplugs are available in all rooms to help ensure a more peaceful night. We look forward to welcoming you back. Best wishes, Mattia Mazzocchetti, Front office Manager

Dear Grammatiki, Thank you for reviewing your visit. We are delighted that our reception team made such a positive impression with their warm and helpful approach. However, we are sorry that the room did not feel as comfortable as on your previous stays, and we would be happy to help you find the best option for your next visit. Nonetheless, we are pleased that you continue to enjoy our convenient location near the Erasmus metro station, which gives easy access to the heart of Brussels. We would love to have you return in the future. Best regards, Mattia Mazzocchetti, Front office Manager

Dear Patrick, Thank you for your valuable feedback. We are delighted that you enjoyed a comfortable five-night stay with us and found everything straightforward. It is also great to know that you found your twin room clean and appreciated the extra pillow and comfortable beds with toppers. We all look forward to welcoming you back in the future! Best regards, Mattia Mazzocchetti, Front office Manager

Dear Jean-Noel, Thank you for choosing our hotel and for sharing your review. We are glad to know that you found your bed provided a comfortable night’s sleep. However, we are sincerely sorry that several aspects of your stay did not meet your expectations. Your comments regarding the upkeep of our shared spaces and your room have been carefully noted, as have your observations about noise levels and the internet connection. We provide earplugs in all rooms for light sleepers and our team is always available to assist with any concerns during your visit. The value you expected is something we strive to deliver, and we regret that we fell short on this occasion. Finally, we are delighted that you appreciated our location convenient for accessing Erasmus Hospital. We hope to welcome you back soon! Best regards, Mattia Mazzocchetti, Front office Manager

Dear Gemma, We really appreciate your feedback. We are delighted to hear that your stay was overall good. However, we are sorry that some aspects of your visit did not fully meet your expectations. Our classic rooms do not currently offer in-room tea and coffee equipment, though our bar team is always happy to serve you a warm drink at any time. Finally, it is wonderful to know that our location near Erasmus metro station worked well for your couple’s getaway and that you enjoyed an evening meal at our ibis Kitchen. We hope to welcome you back in the future. All the best, Dufer Arnaud, General Manager

Chère Marie, Merci beaucoup pour ce chaleureux retour. Nous sommes ravis que vous ayez passé un très bon séjour en notre compagnie et apprécié la convivialité de notre équipe, ainsi que le calme de notre établissement et le soin apporté à la propreté de nos espaces. Par ailleurs, nous espérons que notre emplacement privilégié vous a permis de rejoindre facilement le centre de Bruxelles tout en bénéficiant d’un environnement agréable et paisible. En attendant votre prochaine visite, nous vous souhaitons une belle journée ! Dufer Arnaud, Directeur Général

Dear Herman, It is disheartening to learn that we fell short of your expectations. We are pleased that our team made a positive impression during your stay. However, we sincerely apologize that your experience fell short in some areas. We recognize that the comfort of your room facilities is important, and we regret any inconvenience you experienced due to the lack of air conditioning in your room. If you require enhanced cooling in the future, it is possible to request an upgraded room with air conditioning for an additional fee. For guest convenience, our rooms do provide more than one electrical socket, including a secondary plug that remains powered even when the lights are turned off. Kind regards, Dufer Arnaud, General Manager

Dear Kristel, Thank you for taking the time to share your opinion with us. We are pleased to know that our team’s efficiency added ease to your arrival and check-in experience. That said, we are truly sorry your experience fell short in some areas. Our rates are standard for the Ibis hotels while your comments have been shared with our culinary and maintenance team to ensure we improve our in-room amenities and provide a consistent breakfast replenishment. Nonetheless, we’re glad that you appreciated our our cleanliness efforts. We hope that we may have the pleasure of welcoming you back on a future visit. Best regards, Dufer Arnaud , General Manager

Dear Nicole, It was a pleasure to receive this great review. We are pleased that you had a pleasant experience with us and appreciated our high standards. This positive feedback will inspire our team members to keep up the good work to ensure each guest has an excellent stay. It is great to know that you found our location to be ideal. It would be our pleasure to have you return on another occasion. Very best wishes, Dufer Arnaud , General Manager

Dear Ayseguel, Thank you for your positive feedback. It truly makes us happy to hear you had such a wonderful experience at Ibis Brussels Erasmus. We are delighted that you enjoyed the clean and comfortable atmosphere and found everything well organised during your stay. Our team is glad the food met your expectations and that the parking made your visit more convenient. It is great to know you felt our prices were fair and that you would gladly return. We hope to welcome you back soon. Best wishes, Dufer Arnaud , General Manager

Dear Kenneth, We appreciate you letting us know about your recent visit. We are delighted that our team’s welcoming approach contributed positively to your experience and that our location served your needs so well during your visit to Brussels. That said, we sincerely regret the challenges you faced with the comfort of your room. While our Superior rooms feature climate control systems, we acknowledge the importance of clear communication about room amenities during bookings. Regarding your sleep experience, we’ll review our bedding setup procedures to ensure optimal stability. Nonetheless, it’s wonderful to know our central position near the Erasmus metro station allowed easy access to Brussels’ cultural highlights. We do hope that you will return on another occasion. Best regards, Dufer Arnaud , General Manager

Dear Jeylan, Thank you for taking the time to share your feedback. We are delighted you enjoyed our breakfast offerings, which include a wide selection of continental specialties and fresh morning beverages to fuel your day. However, our team has noted your feedback about the lunch service and will use it to refine our culinary standards. Nonetheless, we appreciate the opportunity to address your accommodation needs promptly and trust your revised room provided the comfort essential for your business trip. We hope to have the opportunity to welcome you again. Best wishes, Dufer Arnaud , General Manager

Dear Valerie, We appreciate you bringing your concerns to our attention. We sincerely apologize that your experience did not meet your expectations. While our online check-in aims to streamline arrivals, we must carry out checks upon arrival, in accordance with Belgian law. Furthermore, feel free to contact our team if you encounter any problems with the air conditioning. We have notified our technical team. It is our hope that you will allow us the opportunity of providing you with an improved experience in the future. Kind regards, Dufer Arnaud , General Manager

Dear Melisa, We are grateful for the time you took to review your recent visit to our hotel. We are pleased to hear that you found our team welcoming. However, we regret that the temperature in your room affected your comfort. Fans remain available upon request and for future stays, we invite you to explore our Superior rooms with individual climate control. Nonetheless, we hope that our proximity to the Erasmus metro station added further convenience to your business trip. We look forward to welcoming you back. Best regards, Dufer Arnaud , General Manager

Dear Martin, We appreciate your candid feedback; thank you. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our Superior rooms feature air conditioning and can be selected during booking for optimal comfort. Regarding dining, our ibis Kitchen serves both lunch and dinner daily, with main courses available from €14.90. While our pricing reflects seasonal demand and proximity to conference centers, we continuously assess our offerings to balance accessibility with service quality. We hope to have the opportunity of welcoming you back in the future. Best wishes, Dufer Arnaud , General Manager