Pullman Auckland Airport 5 stars

Customer review rating (ALL Rating) 4.6/5 9,121 reviews

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Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport, 2022 Auckland, New Zealand

Description

Hotel extras

  • Steps away from the International terminal; a short walk to & from the Domestic terminal.

  • Te Kaahu Lounge offers a great setting for business or leisure with views and premium benefits

  • Restaurant Te Kaahu offers a selection of finest cuisine enhancing the best of Aotearoa.

  • Rooms feature full-length, sound-proof windows to ensure natural light and peace & quiet.

  • The only 5-star premium located Airport hotel.

Our accommodation(s)

Hotel location

Pullman Auckland Airport

Auckland International Airport, 37 Tom Pearce Drive, P.O.BOX 53163, Auckland Airport
2022 Auckland
New Zealand

GPS:-37.00365, 174.782413

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  9,121 reviews

Customer review rating 5.0/5

Lisa L. Families - Confirmed reviews ALL

lovely setting. comfortable beds.

Kia ora Lisa, Thank you for your feedback and kind rating. We're thrilled to hear that you enjoyed your stay with us. We look forward to the opportunity to welcome you again in the future. Sincerely Susan Sharma Executive Hotel Assistant

Customer review rating 3.5/5

Barbara J. Business - Confirmed reviews ALL

Emergency stay because of Air New Zealand flight cancellation to tauranga

Kia Ora Barbara, Thank you for taking the time to tell us about your recent experience at Te Arikinui Pullman Auckland Airport. We are delighted to hear that, despite how busy it was, our Te Kaahu team was able to provide efficient, friendly, and knowledgeable service. We truly appreciate your kind words and hope the rest of your journey goes smoothly. We hope you give us the opportunity of welcoming you back in the near future. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 3.5/5

Lynn K. Couples - Confirmed reviews ALL

Close to airport.Lovely room great bar and restaurant .

Kia Ora Lynn, Thank you for sharing your feedback in regards to your stay at Te Arikinui Pullman Auckland Airport. We are delighted to hear that you enjoyed our convenient location, as well as the room, bar, and restaurant. Thank you again for sharing your experience with us. We hope you give us the opportunity to welcoming you back in the near future. Kind regards, Prachie Gloriani Guest Relations Manager

Customer review rating 1.0/5

Pauline W. Solo - Confirmed reviews ALL

You seem to be very obviously understaffed. I booked to be checked in by 11AM. I was told that the wait for my room to be available was 30 minutes. 30 minutes pass and I ask for any progress with the room, and I was then told that the first room available will be at 12:30PM. I was unhappy with this as I had a wedding to attend and wanted to have lots of time to prepare. I was finally given a room at around 11:50-12PM, with a total wait time of 1 hour. Just to make this clear, I had booked for early check in. I finally got to my room, and decided that I wanted to have a drink from room service. The phone was ringing for a very long time until it was answered. Once I made my order, it also took a long time to arrive. My sleep was interrupted. At 7AM, there were multiple knocking sounds from outside, and this woke me up. There was another guest who was disturbed by this. The actual room itself was good, however the service was not satisfactory. The service team were extremely busy and understaffed, and there seems to be poor organisation skills on the management's behalf. For a 5 star hotel, this is unacceptable. Since I had communicated that I would arrive at 11AM, I expect to be checked in at 11AM, 11:15 at the latest. I expect room service to actually answer my calls, and not be forwarded to reception, just to be told, "We will let the room service team know to contact you" I expect to be relaxed and not woken up at 7AM by random knocking outside. The best part about this stay was the bed. Thats about it.

Kia ora Pauline, Thank you very much for taking the time to share your experience. It is disheartening to hear that your stay did not meet expectations. We noticed that you have also shared your feedback on another online platform. We have emailed you directly regarding your stay and look forward to hearing from you soon. Warm regards, Edith Singgih Director of Operations

Customer review rating 5.0/5

Mohammed I. Families - Confirmed reviews ALL

I felt relax and enjoyed each and every second of my stay with delicious dinner and excellent guest service from kitchen and FNB staffs

Kia ora Mohammed, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our atmosphere and received excellent service from our kitchen and F&B teams. We look forward to welcoming you back for another memorable stay. Sincerely, Susan Sharma Executive Hotel Assistant

Other web-users rate our hotel

  • 2,413 reviews 9.5/10 Location
  • 4,486 reviews 8.9/10 Room
  • 4,965 reviews 8.8/10 Service
  • 46 reviews 7.8/10 WiFi
  • 2,356 reviews 7.5/10 Food
  • 2,021 reviews 8.8/10 Comfort
  • 1,288 reviews 9.5/10 Vibe
  • 1,168 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.