Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.2/5 2,503 reviews

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

ALLSAFE approved hotel

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our accommodation(s)

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,503 reviews

TripAdvisor Rating  4.0/5  1,297 reviews

Prime location, great size room to accommodate family.

Customer review rating 5.0/5

Gabrielle D. Families - Confirmed reviews ALL

Had a very pleasant stay, lovely staff and will definitely stay again for future travel.

Excellent staff

Customer review rating 5.0/5

Damon W. Couples - Confirmed reviews ALL

As someone who travels a bit, I really enjoyed my stay in the exec spa room. The only issue I had... and its not the hotels fault so I don't count it in my rating, is the live performers on Cavil Avenue. The sound proofing didn't stop the music from bothering us late into the morning. The room itself was stunning and the amenities we got for our anniversary was amazing. Thank you

Well located but rooms need upgrade.

Customer review rating 2.0/5

Nik R. Couples - Confirmed reviews ALL

Room had a beautiful view but that was about it. The carpet was smelly and stained in some areas. The aircon didn’t work properly. It was either not blowing cold enough or freezing the room despite what temperature you set it at. The bed was too soft which made it uncomfortable. The lifts were a headache because getting down from the 29th floor took so long because of all the stops. The problem was that the lift was already full after about 3 stops yet it would still stop at every second level just for people to not get in because it was full. Seemed a little redundant. Maybe a max number of stops on the lifts should be implemented. Also didn’t get our room cleaned on the second day even though we were out for a fair while and there was a bottle of milk that had been opened left in the fridge. Was a nice surprise when I wanted to make some coffee.

Great location although the older rooms are small for 4 people.

Customer review rating 3.5/5

Odes Families - Confirmed reviews ALL

Loved the location of the Novotel, we've stayed here before and found it to be conveniently located close to everything, for example Woolies is basically down stairs. The first time we stayed here we stayed in a superior family room, which was great given it had a king bed in the main area and two single beds in the separate sleeping space for the kids, that made a world of a difference. The pool area is nice although the pool is a bit small for a hotel this size, so it can get busy at time. The fact that the only bar is down stairs on the ground floor and the pool is on level 5 does contribute to some extra wait time if you order drinks or food pool side, but in all honesty the location of the hotel makes up for it all.

Amazing Place

TripAdvisor rating 5.0/5

planetwonderer Couples - TripAdvisor review

We loved our stay here. From the warm welcome when we first arrived to the time we checked out everyone went out of their way to make sure we had a wonderful stay. Our room was fantastic. Comfortable, modern, large with amazing views of the ocean and Cavill Avenue. The location is perfect for all Surfers has to offer. The breakfast at BLV cafe was delicious with lots of choice. The pool and spa were very busy so we picked a quiet time to make sure we still enjoyed swimming and relaxing. We very much look forward to returning soon for another amazing stay. Thank you

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Other web-users rate our hotel

  • 1,831 reviews 8.8/10 Location
  • 2,669 reviews 6.2/10 Room
  • 1,961 reviews 7.6/10 Service
  • 97 reviews 3.1/10 WiFi
  • 1,017 reviews 4.9/10 Comfort
  • 952 reviews 4.8/10 Cleanliness
  • 762 reviews 4.4/10 Amenities
  • 645 reviews 7.2/10 Breakfast

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