Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,504 reviews

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Novotel Surfers Paradise - Image 1
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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,504 reviews

TripAdvisor Rating  3.7/5  1,431 reviews

Noisy, rude guests have become the norm here - Avoid if you value sleep

TripAdvisor rating 3.0/5

jtalb1989 TripAdvisor review

We have stayed at this hotel on and off since 2022, and while the hotel has always had its downsides, we still valued the comfort, cleanliness and location, so were willing to ignore little quirks. After our recent stay here during December 2025, we have resolved to not return to this hotel. Every single night since we have been here we have been kept awake all night by rude, noisy guests yelling, playing loud music, slamming doors as if the doors have somehow personally wronged them, and yelling obscenities in the halls. Reception says "report it", but how does one report it when every time you call down to reception no one answers and the phone just rings out? The couple of times we did manage to get through, security just came up, lightly tapped on the noisy guest's door and very timidly asked them to keep the noise down. That's not action. It appears that this hotel is marketing itself, and pricing itself, to a specific type of clientele which, quite frankly, should not be synonymous with the Accor brand, and certainly not the Novotel brand. The kind of antics we have put up with during our stay are the kind I would expect to encounter at some bogan backpacker joint. After many mostly positive stays over the years, this has been a deal breaker, and we will not be back.

Customer review rating 0.5/5

Binod D. Solo - Confirmed reviews ALL

I was Heartiest but got charged 3times for the stay even it was $90 .

Customer review rating 4.0/5

Hyacinth R. Families - Confirmed reviews ALL

Our family had a good stay at Novotel, the location of the hotel to the beach was great although the air conditioning in our room was not cold enough that myself and my little girl had trouble sleeping. And we were placed on the side where there is no view of the beach as it was advertised at booking.com. We were placed on the side where there is construction as the view. Would have loved to have the view as advertised.

Customer review rating 5.0/5

Margaret I. Solo - Confirmed reviews ALL

Reception staff very pleasant & helpful.

Customer review rating 4.5/5

Andrea G. Business - Confirmed reviews ALL

Fabulous location with a spectacular view of the ocean. Good sized room, clean and tidy, with a functional bathroom.

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Other web-users rate our hotel

  • 3,339 reviews 9.2/10 Location
  • 4,507 reviews 6.4/10 Room
  • 3,241 reviews 7.3/10 Service
  • 125 reviews 3.5/10 WiFi
  • 1,708 reviews 5.5/10 Comfort
  • 1,627 reviews 4.7/10 Cleanliness
  • 1,551 reviews 4.2/10 Amenities
  • 1,210 reviews 7/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.