Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 5,276 reviews

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Novotel Surfers Paradise - Image 1
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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,276 reviews

TripAdvisor Rating  3.5/5  1,406 reviews

very poor customer service

TripAdvisor rating 1.0/5

SamehFaam Families - TripAdvisor review

The manager (Renee) was very rude to us and she represented a very poor customer service and quality. very bad experience

Total shame

TripAdvisor rating 1.0/5

BigMarco13 Families - TripAdvisor review

I don't like bashing but this was just too much to handle lol. The hotel is old, dirty, graffiti on the walls of the corridors, safes not working, no decaf at the coffee place, small beds with very soft mattresses where you sink, no coffee machines in the room, the pool's water was murky to say the least.....the staff was rude, a part for a young japanese trainee who went out of her ways to make us feel better. They have 5 elevators but it always takes at least 8 mins to arrive at the ground floor or to your floor. it's hard to believe it maintains a 4 stars standard. We waited 35 minutes (no joke: really 35 mins) for the elevator on our check out. Couldn't walk down the 12 floors due to our luggage with 2 kids... but we considered it after 20 mins which seems already ridiculous... Tried to call the reception during that time, no one ever picked up.. All this was bought to the attention of the manager who didn't apologies of endorse her role at all, she just kept on saying that it wasn't her fault or her responsibility.. I have worked over 20 years in hospo and I have never seen so many attitude issues amongst the team members in one single place! Been a loyal member of ALL for several years but this was clearly not up to standard, the hotel and the management kind of ruined our stay to be honest. Accor needs to do something about this place and it's management, I would clearly NOT recommend staying there at this stage, sorry guys!

Good stay and Well located

Customer review rating 5.0/5

Lena Couples - Confirmed reviews ALL

Very good stay, good location, good view, Highly recommended

Poor

Customer review rating 1.5/5

Jan Couples - Confirmed reviews ALL

Got mucked around on check in. Paying for parking ! Where else am I to park,Room hire is already expensive

Dear Vicki Thank you for sharing your feedback. I’m sorry to hear about your check-in experience and your concerns regarding parking charges. While the hotel does not own the car park, we offer guests a discounted rate as part of our partnership with the parking facility. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future. Best Regards Lorrelle Barnett Guest Experience & Loyalty Manager

Excellent location, very pleasant stay

Customer review rating 4.5/5

Mira Families - Confirmed reviews ALL

Excellent location, shops, restaurants and beach just a few minutes walk from the property. Buffet breakfast had a lot of variety and very happy with the staff service.

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Other web-users rate our hotel

  • 3,316 reviews 9.2/10 Location
  • 4,602 reviews 6.5/10 Room
  • 3,364 reviews 7.5/10 Service
  • 135 reviews 3.3/10 WiFi
  • 1,819 reviews 5.6/10 Comfort
  • 1,634 reviews 5/10 Cleanliness
  • 1,449 reviews 4.4/10 Amenities
  • 1,207 reviews 6.9/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.