Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.0/5 4,332 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, and fitness center

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,332 reviews

Customer review rating 5.0/5

Jesse-jock R. Couples - Confirmed reviews ALL

Awesome service

Hi Jesse-Jock, Thanks so much for your kind words! We’re thrilled to hear you enjoyed our location and service. It’s always our goal to provide a great experience for our guests. We hope to welcome you back soon! Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Nola M. H. Solo - Confirmed reviews ALL

All very handy to all my needs

Hi Nola, Thanks for your lovely feedback! I'M. thrilled to hear that our location was convenient for all your needs. We hope to welcome you back soon for another great stay. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 5.0/5

Ken A. S. Business - Confirmed reviews ALL

Superb customer service providing i showed my accor platinum membership.

Hi Ken A. S., Thanks for your wonderful feedback! We’re thrilled to hear you enjoyed our prime location and received excellent service during your stay. Your Accor Platinum membership truly deserves recognition, and we're glad we could make your experience special. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 3.0/5

Hanan R. Solo - Confirmed reviews ALL

Room is spacious, location is great. Breakfast, housekeeping and hygiene were an issue.

Hi Hanan, Thanks for your feedback! I’m glad you enjoyed our great location and spacious rooms. However, I'm sorry to hear that breakfast and housekeeping didn't meet your expectations. We strive for high standards, and your comments will help us improve. Best regards L Barnett Guest Experience & Loyalty Manager

Customer review rating 4.5/5

Neil G. Families - Confirmed reviews ALL

I did have a couple of small issues. One was that I could not link my ALL Accor membership to the booking. The Customer Service representative attempted in vain to assist. I will need to see if this can be added manually.

Thank you for your feedback. Unfortunately, bookings made through third-party providers such as Expedia are not eligible to earn ALL Accor points or member benefits. To enjoy these benefits in the future, bookings do need to be made directly with the hotel or via the Accor website or app. We do appreciate your loyalty and hope to welcome you back again soon. Best regards, L Barnett Guest Experience Manager.

Other web-users rate our hotel

  • 3,216 reviews 9.2/10 Location
  • 4,378 reviews 6.5/10 Room
  • 3,084 reviews 7.2/10 Service
  • 127 reviews 4.1/10 WiFi
  • 1,649 reviews 5.5/10 Comfort
  • 1,597 reviews 4.8/10 Cleanliness
  • 1,522 reviews 4.1/10 Amenities
  • 1,140 reviews 6.8/10 Breakfast

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