Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,155 reviews

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Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,155 reviews

Customer review rating 4.5/5

Nomdo K. Business - Confirmed reviews ALL

In general, all is good. The rooms are spacious and the rates are competitive considering what is offered. The decor is getting a bit outdated, like your grandpa and grandmas place from the 80'ies, but everything was clean and all items worked. One point of improvement is the FnB service in the lounge on the 7th floor. Three times I ordered coffee (all on separate occasions), two times the wrong order came (and that was AFTER I enquired where my order was, as it had been 20 minutes since ordering). Also the lead time between ordereing and receiving food/drinks is ridiculous. It takes the staff sometimes 20 minutes to bring simple dishes, even when it's not busy. So that can definitely be improved.

Dear Mr. K., Thank you for sharing your feedback regarding your recent stay with us. It is gratifying to hear that you found your accommodations comfortable and spacious, as well as appreciating our competitive rates. We take pride in maintaining cleanliness and ensuring that all amenities are functioning properly for our guests. I acknowledge your observations about the decor and appreciate your candidness. We continually assess our facilities to enhance the guest experience and your comments will be taken into consideration. I also want to extend my apologies for the delays and inaccuracies you experienced with your food and beverage orders in our lounge. We strive to provide prompt and efficient service and it is disappointing to learn that we fell short during your visits. Your feedback will be communicated with our team to identify areas for improvement. Thank you once again for your valuable insights, and we hope to have the opportunity to welcome you back in the future for an even better experience. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Anna K. E. Families - Confirmed reviews ALL

We absolutely loved our stay at Fairmont Makati! From the warm welcome to the beautiful room, everything exceeded our expectations. The special birthday setup was such a heartfelt surprise—so thoughtful and perfectly done. It truly made our celebration unforgettable! Fairmont Makati easily became one of our favorite hotels, and we're looking forward to our next stay.

Dear Ms. E., Thank you for your kind words regarding your recent stay with us at Fairmont Makati. We are delighted to hear that our warm welcome and the special birthday setup made your celebration truly memorable. It is our goal to provide exceptional experiences for our guests, and your feedback reaffirms our efforts. We look forward to welcoming you back for another wonderful stay in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Linda S. Couples - Confirmed reviews ALL

Check-in process with the very maganda, Ann was next level! She went above & beyond, comping us a drink in the lobby lounge for a minor 5-minute delay. Turn down service each day & a little selection of canapés/fresh fruit/petit fours on the 1st night is a nice touch. For me, Fairmont Makati is ALWAYS an elevated experience, & is the only place I choose to stay in Manila

Dear Ms. S., Thank you for your kind words regarding your stay at Fairmont Makati. We are delighted to hear that you found our beds and pillows to be exceptionally comfortable, and that Ann provided you with outstanding service during check-in. It is our goal to create memorable experiences for our guests, and we are pleased that our turn-down service and complimentary treats added to your enjoyment. Your continued patronage means a great deal to us, and we look forward to welcoming you back for another elevated experience in Manila. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Joselito B. Families - Confirmed reviews ALL

According to my daughter: Very good because they gave me cake for my birthday.

Dear Mr. B., Thank you for your kind words and for celebrating your daughter's birthday with us. We are delighted to hear that our team contributed to making her special day memorable with a cake. Your feedback is greatly appreciated. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Jyoti P. N. Families - Confirmed reviews ALL

We stayed for 2 nights and would have loved to stay longer. Our stay was at the end of our trip and return back home and it was perfect as it was just relaxing. Lovely staff everywhere from front desk to Gold Lounge.

Dear Mr. N., Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed a relaxing stay with us and appreciated the service provided by our team. We hope to welcome you back for an extended visit in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Other web-users rate our hotel

  • 747 reviews 9.7/10 Location
  • 1,320 reviews 8.4/10 Room
  • 2,214 reviews 9.5/10 Service
  • 43 reviews 7.9/10 WiFi
  • 514 reviews 7.1/10 Cleanliness
  • 490 reviews 8.5/10 Comfort
  • 379 reviews 8.4/10 Breakfast
  • 167 reviews 9.4/10 Wellness Area

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