Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,124 reviews

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Description

Hotel extras

  • One Michelin Key hotel in the Philippines

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

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Room 1

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  4,124 reviews

Customer review rating 5.0/5

Paul J. C. Couples - Confirmed reviews ALL

Dear Paul J., Thank you for your kind feedback. We are delighted to know that you had a comfortable stay and that all of your requests were attended to promptly. Providing attentive and responsive service is something we take great pride in and it is rewarding to hear that our team contributed to a seamless and enjoyable experience. We sincerely appreciate your support and look forward to welcoming you back to Fairmont Makati for another relaxing and memorable stay. Warmest regards, Sam Gil Guest Experience Manager

Customer review rating 4.5/5

Soli T. Business - Confirmed reviews ALL

Dear Soli, Thank you for your exceptional review and for choosing Fairmont Makati. We are truly delighted to know that your experience was outstanding from start to finish. It is rewarding to hear that you appreciated our warm and professional service, well-appointed accommodations, and the attention to detail demonstrated throughout your stay. Your kind words are a wonderful testament to our team's commitment to creating seamless and memorable guest experiences. We are especially grateful for your recognition of AJ. While we sincerely apologize for the initial booking miscommunication involving your colleague, we are pleased to know that AJ was able to resolve the matter promptly and professionally. Your acknowledgment of his responsiveness, dedication, and genuine care for guest satisfaction will certainly be shared with him and the entire team. Thank you once again for your generous recommendation and kind feedback. We look forward to welcoming you back to Fairmont Makati for another exceptional stay in the future. Warmest regards, Sam Gil Guest Experience Manager

Customer review rating 4.5/5

Jovanni S. Solo - Confirmed reviews ALL

Dear Mr S., Thank you for your kind feedback. We are delighted to know that you had a comfortable and enjoyable stay with us. It is rewarding to hear that your experience was easy, seamless and met your expectations. We sincerely appreciate your support and look forward to welcoming you back to Fairmont Makati for another pleasant and memorable stay. Warmest regards, Sam Gil Guest Experience Manager

Customer review rating 4.0/5

Ana M. C. N. Families - Confirmed reviews ALL

Dear Ms N., Thank you for taking the time to share such a detailed and thoughtful review. We sincerely appreciate your continued loyalty as a Gold Explorer member and your confidence in Fairmont Makati. While we are pleased to know that many aspects of your stay were exceptional, please accept our heartfelt apologies for the disturbance you experienced during your second night. We completely understand how frustrating it must have been to be awakened by the noise in the early hours of the morning, particularly when it affected the quality of your rest and prevented you from enjoying breakfast the following day. We are grateful for your understanding regarding the room move and appreciate your acknowledgment of the team's efforts to assist, including the immediate room transfer, the late check-out extension and the prompt resolution of your lounge access concern. At the same time, we regret that the alternative room did not fully match the features and amenities of your original accommodation. Please know that your feedback has been shared with the relevant teams and we will review the circumstances surrounding the noise disturbance to help prevent a similar experience for our guests in the future. Thank you once again for your balanced and constructive feedback, as well as your kind recognition of our Duty Manager and team. It means a great deal to us that despite this experience, you still look forward to returning. We truly value your trust and look forward to welcoming you back for the seamless and relaxing stay that you have come to expect from Fairmont Makati. Warmest regards, Sam Gil Guest Experience Manager

Customer review rating 4.5/5

Sarah-jane O. Families - Confirmed reviews ALL

Dear Ms O., Thank you for your wonderful feedback. We are delighted to know that you enjoyed our convenient location and experienced the warm hospitality of our team throughout your stay. It is especially rewarding to hear your recognition of Nicole, whose kindness and attentive service clearly made a positive impression on you. We will be delighted to share your kind compliments with her. We are also pleased that you appreciated the convenience of having access to both Fairmont Makati and Raffles Makati, allowing you to enjoy the best of both experiences. Thank you once again for your kind words. We look forward to welcoming you back for another memorable stay in the near future. Warmest regards, Sam Gil Guest Experience Manager

Other web-users rate our hotel

  • 753 reviews 9.7/10 Location
  • 1,324 reviews 8.4/10 Room
  • 2,195 reviews 9.4/10 Service
  • 41 reviews 7.7/10 WiFi
  • 518 reviews 7.2/10 Cleanliness
  • 390 reviews 8.6/10 Breakfast
  • 177 reviews 9.2/10 Wellness Area

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