Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,248 reviews

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Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Willow Stream Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,248 reviews

TripAdvisor Rating  4.5/5  2,958 reviews

Certificate of excellence 2024

Wonderful experience

TripAdvisor rating 5.0/5

Haziz A Families - TripAdvisor review

It was an exceptional experience , me my family had a long stay Fairmont Maksti. We enjoyed it from day 1 till last day of our stay. Its location is excellent. With outstanding service from all staff. There front desk staff so friendly. Helpful around the o’clock. Mrs. Marvie she was making everything easy. Comfortable. Ready to help , the rooms is so spacious. Clean. And they have a wonderful Gold Fairmont Lounge . With very nice ambiance and drinks and snake at afternoon. Definitely if I come back to Makati. This Fairmont will be my choice. Highly recommend it for family and friends.

Luxurious Branding

TripAdvisor rating 5.0/5

Athena A TripAdvisor review

The bed was so comforting. You can even relax because there's no really noise around. It was convenient. The amenities were complete. You don't even have to ask for anything because everything is on the room. I like the area where it is designed like an office area in the room, it is convenient for those who would be doing bleisure. Would recommend this hotel.

Great stay!

Customer review rating 4.5/5

Jessica J. Solo - Confirmed reviews ALL

Fairmont Makati is in a very good location. Close to malls and restaurants. Service is excellent! However, the hallway and room carpet has a musty smell to it. Quite bothersome if you have sensitive sense of smell and allergies.

Dear Ms. J., Thank you for taking the time to share your stay experience with us at Fairmont Makati. Your kind compliments regarding our convenient location and service are very much appreciated. We sincerely apologize for the discomfort caused by the musty smell in the hallway and room carpets. Your feedback is valuable, and we shall take it into consideration for future improvements. We look forward to another opportunity to welcome you once again with an improved stay. Sincerely, Margret Inocencio Guest Experience Lead

A very good stay

Customer review rating 5.0/5

Rogelio A. Families - Confirmed reviews ALL

Spent two nights here and everything was excellent. The staff were friendly, accommodating, attentive, and always willing to help with a smile. Their services (hotel and restaurant) were excellent throughout. Ms. Marvie, from the front desk, was very helpful, professional and went above and beyond to make our stay exceed our expectations. We will be coming back to this hotel again.

Dear Mr. A., Thank you for sharing your wonderful experience at Fairmont Makati. We are delighted to hear that you enjoyed your stay and found our team, especially Ms. Marvie, to be helpful and professional. Your kind compliments would further motivate us to continue providing exceptional service. We look forward to welcoming you back for another memorable visit as our valued Silver member. Sincerely, Margret Inocencio Guest Experience Lead

Bad Experience at Spectrum

Customer review rating 0.5/5

Chester W. V. Solo - Confirmed reviews ALL

Stay at the room was very Good and pleasant. However, the breakfast experience was a nightmare. There was a small metal hook inside the ham which i almost swallowed. Called the attention of the manager and f&b asst director. They apologized and said that they will investigate.

Dear Mr. V., Thank you for taking the time to leave us feedback regarding your recent stay at Fairmont Makati. As an establishment that greatly values customer satisfaction, we are disheartened to know that you did not enjoy your experience, particularly regarding the dining experience at Spectrum. We sincerely apologise for any inconvenience caused. Please rest assured that your concern has already been escalated to the relevant department to ensure no recurrence. Once more, thank you for sharing your experience with us. Despite your less than satisfactory stay with us previously, we hope to have the pleasure of welcoming you back for a better experience in the future. Respectfully, Margret Inocencio Guest Experience Lead

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Other web-users rate our hotel

  • 902 reviews 9.6/10 Location
  • 1,390 reviews 8.4/10 Room
  • 2,365 reviews 9.4/10 Service
  • 40 reviews 7.7/10 WiFi
  • 551 reviews 7.5/10 Cleanliness
  • 481 reviews 8.6/10 Breakfast
  • 173 reviews 9.4/10 Wellness Area

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