Fairmont Makati 5 stars

nice stay

I think I am owed 3 nights under normal conditions with normal service and benefits as I was expecting, although the government enforced crazy rules, everyone is following like sheep without question.

First 48 hours started rough with the Service. But, the 5 days after that were great. Nice recovery by the management and service team. Congratulations.

Good service

I chose Fairmont as my quarantine facility. Staff was very professional in dealing with me for my 6 day stay. Very responsive to any needs that came up. Food was very good. Thanks to all involved.

I felt very safe and the staff was great.

enjoyed my stay

I was locked in my room. I liked the shower.

I could not have been more impressed with the staff and the hotel as a whole. Ram and Julio went above and beyond to make our stay as comfortable as possible. The room was large and clean, plenty of toiletries and towels, food options were great and with a lot of variety. Would highly recommend and look forward to returning again. If you are in the area, you are doing yourself a disservice if you stay anywhere else. Thank you -B

Had a quarantine here on a work trip. The staff, facility, and food are all top notch. I hope to stay here when i’m the virus is over.

It is a good hotel. However, few things needs maintenance like in the room that I stayed, 2 bedside lamp needs bulb replacement. Even the reading light needs to change the bulb. The room was dark especially at night. The bathroom was clean and well maintained though.

Accomodation is excellent. Only the food is as cold as a dead person.

Nice rooms, nice amenities, the gold lounge is outstanding. Everything that you would want from a great hotel. And this from a guy that spends, over 300 nights a year in hotels. But what really sets the Fairmont apart is the exceptional staff. To an individual they greet guests, remember their names, are polite, are helpful. I can't say enough good things. Two little things? I gotta complain a tiny bit.....One is that even though I've stayed at the Fairmont several times, I, for the life of me, cannot figure out their coffee machine in the Gold rooms. Please consider having instructions. I keep meaning to call somebody to show me, but when I think about it, I've just gotten out of bed - look terrible - and need caffeine. Who wants somebody to visit the room then? Not me. The other thing that is (a tiny) bit annoying is that the the sheets are so well tucked into to very high mattress, that they only reach my shoulders - and I just cannot pull them higher. I kinda like to "snuggle" and just can't. Overall a terrific place. Like it alot, and recommend it.....but when the bellman is showing you the room, ask him (her) how to use the coffee machine. :)

It's been taking too long to be part of Accor... I have stayed over 10x and missed out on the points. It's really unfortunate that the joining is taking such a long time as Fairmont is a regular hotel I use in both Manila & Jakarta