Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,257 reviews

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1 Raffles Drive, Makati Avenue, 1224 MAKATI CITY, Philippines

Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

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Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Telephone
Fax +63 2 8555 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,257 reviews

TripAdvisor Rating  4.6/5  2,993 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Wing Y. T. Business - Confirmed reviews ALL

Dear Ms. T., Thank you for sharing your experience with us. We're pleased to know you enjoyed our pool and spa facilities and found our team to be welcoming and friendly throughout your stay. We appreciate your feedback regarding the manual process with the business conference agency. We understand the importance of convenience and will explore ways to enhance the digital experience for future guests. A special thanks as well for acknowledging our reception colleague and the car park staff—we’ll do our best to identify and share your kind words with them. We look forward to welcoming you back for an even smoother and more enjoyable stay in the future. Sincerely, Michelle Dagdag Guest Experience Executive

Customer review rating 3.0/5

Ziqian C. Business - Confirmed reviews ALL

Dear Ms C., Thank you for sharing your feedback. I’m truly sorry to hear that your rest was disturbed due to noise from the staff room during your stay. A quiet and comfortable environment is essential for a relaxing experience, and I regret that we fell short in this regard. Please accept our sincere apologies for the inconvenience caused. We take comments like yours seriously, and I have shared this with our operations team to review the location of staff activity areas and take steps to minimize noise disturbances, especially during rest hours. If you choose to stay with us again, we would be happy to allocate a room in a quieter part of the hotel to ensure a more restful experience. Your comfort is very important to us, and we hope to have the opportunity to provide you with a much-improved stay in the future. Warmest regards, Sam Gil Guest Experience Lead

Customer review rating 4.0/5

Nicole S. F. Business - Confirmed reviews ALL

Dear Ms. F., Thank you for sharing your feedback with us. While we’re pleased to know you found our facilities to be good, we sincerely apologize for the inconvenience you experienced with the in-room phone and the television. Your comfort is very important to us, and we regret that these issues disrupted your stay. Please be assured that we are addressing these concerns with our Engineering and Housekeeping teams to ensure they are resolved and prevented from recurring. We also appreciate your suggestion regarding clearer instructions for the TV, and will look into how we can improve the in-room guide for our guests. We hope to have the opportunity to welcome you back for a much smoother and more restful stay. Sincerely, Michelle Dagdag Guest Experience Executive

Customer review rating 3.5/5

Sushanth D. R. Friends - Confirmed reviews ALL

Dear Mr Sushanth, Thank you very much for taking the time to share your kind and detailed feedback following your recent stay at Fairmont Makati. We are truly delighted to hear that you and your friends enjoyed the warm hospitality and professionalism of our team. Your recognition of our colleagues at the front desk, housekeeping, and in-room service is greatly appreciated, and we will be sure to share your kind words with them. We sincerely apologize for the inconvenience caused by the absence of the rollaway bed during your stay. While we understand your request and your willingness to cover any associated charges, we must also consider the safety and comfort of all our guests. Due to space constraints in certain room types, we sometimes are unable to accommodate rollaway beds without compromising safety standards and overall room accessibility. In such cases, we aim to provide alternative solutions such as additional blankets and pillows to help ensure a more comfortable sleeping arrangement. We also appreciate your comments regarding the respiratory discomfort experienced by you and your friend. While this may have been coincidental, we take any health-related concerns seriously. As a precautionary measure, we will have our housekeeping and engineering teams inspect the air conditioning and ventilation systems in the room to ensure they are clean and allergen-free. Your thoughtful and constructive feedback is invaluable to us, and it’s heartening to know that despite these issues, your overall experience was still a positive one. We are truly grateful for your kind words and your willingness to return and recommend Fairmont Makati to others. We look forward to the opportunity to welcome you back and to providing you with an even more seamless and comfortable stay. Warmest regards, Sam Gil Guest Experience Lead

Customer review rating 4.5/5

Stephen L. Business - Confirmed reviews ALL

Dear Mr. L., Thank you for your kind words regarding our concierge service. We are delighted to hear that your experience was stress-free and met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back soon. Sincerely, Michelle Dagdag Guest Experience Executive

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Other web-users rate our hotel

  • 861 reviews 9.6/10 Location
  • 1,394 reviews 8.4/10 Room
  • 2,394 reviews 9.4/10 Service
  • 34 reviews 7.3/10 WiFi
  • 542 reviews 8.3/10 Amenities
  • 535 reviews 8/10 Cleanliness
  • 434 reviews 8.6/10 Breakfast
  • 174 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.