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Fairmont Makati 5 stars

Customer review rating 4.6/5 6,567 reviews

ALLSAFE approved hotel

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Fairmont Makati
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+ 25 Services

Hotel extras

  • Labeled ALLSAFE

  • Exclusive San Lorenzo address, in the heart of Makati's shopping district

  • Across the street from Greenbelt Park and a sh ort walk to Ayala Museum

  • Willow Stream Spa and extensive fitness facili ties

  • Stylish rooftop swimming pool with bar area

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being Paying
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Fairmont Makati

1 Raffles Drive
Makati Avenue
1224 makati city
philippines

Tel: +63285559888

Fax: (+63)285559899

Check-in from 15h00

Check out up to 11h00

  • By plane

    NINOY AQUINO INTL AIRPORT At 0km / 0 miles

GPS :14.5513, 121.0231

Our accommodation(s)

Your sanctuary features all the 5-star comforts and amenities you desire. Tall windows bathe the room in natural daylight. From the plush bed and sweeping workspace to the spacious marble bathroom, understated elegance and smart technology surround you.

Our restaurants and bars

Currently unavailable

SPECTRUM

Type of cuisine: International

This lively all-day dining restaurant offers an array of international and local fare prepared fresh at interactive culinary theaters buffet-style.

Currently unavailable

FAIRMONT LOBBY LOUNGE

The Fairmont Lounge is perfect for informal social and business get-togethers and unwinding at day's end. Light meals and creative cocktails are offered in this bustling venue at the hotel's lobby.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 859

  • Maximum capacity: 333 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Fairmont Makati

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,567 reviews

TripAdvisor Rating 4.5/5

2,433 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Accomodating

Customer review rating 5.0/5

Eugene Solo - 11/09/2021 Confirmed reviews ALL

Staff are very accomodating throughout my stay

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

good hotel, excellent location

Customer review rating 4.0/5

Anonymous Business - 07/09/2021 Confirmed reviews ALL

we stayed in one of your suites during our quarantine period and were not allowed to leave the room and ordered room service 3 x per day; unfortunately cleaning of the rooms was not possible during this period. As a quarantine hotel, it could not have been better.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Makati. Unfortunately, make-up room is not allowed for quarantine guests due to government guidelines, we hope you can stay with us in the future once we open for staycation so that you can have the full Fairmont experience. Your experience regarding the wifi is certainly not up to the hotel’s high standards and I would like to apologize most sincerely for the disappointment and unnecessary inconvenience you have been caused. I would like to assure you that this incident has been discussed with the team for the necessary corrective actions to be taken and to avoid recurrence of a similar incident in the future. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Fairmont hotel makati

Customer review rating 5.0/5

Romualdo L. Solo - 07/09/2021 Confirmed reviews ALL

Good and fast service to the guest

Dear Mr. L., We wish to thank you for making Fairmont Makati your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

enjoy

Customer review rating 4.0/5

Anonymous Solo - 27/08/2021 Confirmed reviews ALL

comportable

Dear Mr. S., We wish to thank you for making Fairmont Makati your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. You may email us to share more details about your review. We hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Marvelous Stay

Customer review rating 4.5/5

Anonymous Solo - 10/08/2021 Confirmed reviews ALL

Room is excellent. Spacious and clean. Best location.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

good location

Customer review rating 4.0/5

Arnold E. Business - 05/08/2021 Confirmed reviews ALL

nice stay

Dear Arnold E., We wish to thank you for making Fairmont Makati your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Crazy

Customer review rating 1.5/5

Jason Business - 05/04/2021 Confirmed reviews ALL

I think I am owed 3 nights under normal conditions with normal service and benefits as I was expecting, although the government enforced crazy rules, everyone is following like sheep without question.

Customer review rating 4.5/5

Anonymous Business - 23/03/2021 Confirmed reviews ALL

First 48 hours started rough with the Service. But, the 5 days after that were great. Nice recovery by the management and service team. Congratulations.

Good stay

Customer review rating 4.5/5

Anonymous Solo - 15/03/2021 Confirmed reviews ALL

Good service

Mandatory quarantine

Customer review rating 5.0/5

Tommy S. Solo - 15/03/2021 Confirmed reviews ALL

I chose Fairmont as my quarantine facility. Staff was very professional in dealing with me for my 6 day stay. Very responsive to any needs that came up. Food was very good. Thanks to all involved.

Dear Mr. S., Thank you very much for taking the time to share with us your experience through our guest survey and for trusting us with your stay. We are very much delighted that we were able to provide you with a comfortable respite during your recent visit. We look forward to the opportunity to welcome you again. In the meantime, please stay safe and keep well. Sincerely, Regina Barra Guest Experience Manager

Good stay.

Customer review rating 5.0/5

Rachel Solo - 13/03/2021 Confirmed reviews ALL

I felt very safe and the staff was great.

Dear Rachel, We are very happy to hear that you enjoyed your stay with us. I will share your comments with the team and I am certain that this feedback will serve as an encouragement to all as we endeavor to continuously provide a safe and comfortable haven for our guests. Thank you again for sharing your experience, and until your next visit, please stay safe and keep well. Sincerely, Regina Barra Guest Experience Manager

perfect stay

Customer review rating 5.0/5

Jennifer D. Business - 13/03/2021 Confirmed reviews ALL

enjoyed my stay

Best Quarantine ever

Customer review rating 5.0/5

Rob Business - 13/03/2021 Confirmed reviews ALL

I was locked in my room. I liked the shower.

Dear Rob, We very much appreciate your comments regarding your stay at the Fairmont Makati. It is always a pleasure to receive positive feedback. Your comment provides us the assurance as we endeavor to maintain the highest standards when it comes to cleanliness and hygiene. Thank you again for sharing your experience, and we look forward to the opportunity to welcome you again. Sincerely, Regina Barra Guest Experience Manager

Luxurious experience backed with phenomenal service.

Customer review rating 5.0/5

Bennett M. Solo - 09/03/2021 Confirmed reviews ALL

I could not have been more impressed with the staff and the hotel as a whole. Ram and Julio went above and beyond to make our stay as comfortable as possible. The room was large and clean, plenty of toiletries and towels, food options were great and with a lot of variety. Would highly recommend and look forward to returning again. If you are in the area, you are doing yourself a disservice if you stay anywhere else. Thank you -B

Dear Mr. M., We wish to thank you for making Fairmont Makati your home away from home during your visit to Manila and for trusting us with your stay. We appreciate your taking the time to complete our survey. We are very much delighted to hear that Ram and Julio were instrumental in providing you a great experience. We will share your encouraging and positive feedback with the entire team in hopes that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again but until then, please stay safe and keep well! Sincerely, Regina Barra Guest Experience Manager

extremely satisfying stay at Hotel Fairmont

Customer review rating 5.0/5

Tim J. Business - 08/03/2021 Confirmed reviews ALL

Had a quarantine here on a work trip. The staff, facility, and food are all top notch. I hope to stay here when i’m the virus is over.

Dear Tim J., Thank you very much for taking the time to share with us your experience. At Fairmont, we strive to turn moments into memories for our guests and we are glad to have had the opportunity to make this possible during your visit. Indeed, we hope to have the pleasure of welcoming you again, when circumstances permit. In the meantime, we hope that you always remain safe and well. Sincerely, Regina Barra Guest Experience Manager

Well located

Customer review rating 3.0/5

Anonymous Solo - 08/03/2021 Confirmed reviews ALL

It is a good hotel. However, few things needs maintenance like in the room that I stayed, 2 bedside lamp needs bulb replacement. Even the reading light needs to change the bulb. The room was dark especially at night. The bathroom was clean and well maintained though.

Dear Guest, Thank you for taking the time to complete our survey following your stay at the Fairmont Makati. We truly regret that your accommodation experience did not meet your expectations, due to maintenance concerns. We sincerely apologize for the inconvenience you've encountered. Please rest assured that we will look into ways of how we can improve this moving forward. I would like to assure you that this has been communicated to the department concerned for proper corrective action to be taken. Thank you for sharing your experience with us. Your comments on our hotel are much appreciated and will assist us greatly in our efforts to improve our products and standard of service. We hope to have another opportunity of welcoming you again when circumstances permit. In the meantime, please stay safe and keep well. Sincerely, Regina Barra Guest Experience Manager
Customer review rating 3.5/5

Noel Solo - 05/03/2021 Confirmed reviews ALL

Accomodation is excellent. Only the food is as cold as a dead person.

Dear Noel, Thank you for taking the time to tell us about your experience at the Fairmont Makati. We are pleased to know that we were able to provide you with satisfactory accommodation. On the other hand, we are sorry that your food & beverage experience did not meet your expectations; please allow us to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future when circumstances permit. In the meantime, we hope that you remain safe and well. Sincerely, Regina Grace Barra Guest Experience Manager

One of the best hotels in the Philippines. Extraordinary staff

TripAdvisor rating 5.0/5

Shanghai_Traveller1 Business - 22/03/2019 TripAdvisor review

Nice rooms, nice amenities, the gold lounge is outstanding. Everything that you would want from a great hotel. And this from a guy that spends, over 300 nights a year in hotels. But what really sets the Fairmont apart is the exceptional staff. To an individual they greet guests, remember their names, are polite, are helpful. I can't say enough good things. Two little things? I gotta complain a tiny bit.....One is that even though I've stayed at the Fairmont several times, I, for the life of me, cannot figure out their coffee machine in the Gold rooms. Please consider having instructions. I keep meaning to call somebody to show me, but when I think about it, I've just gotten out of bed - look terrible - and need caffeine. Who wants somebody to visit the room then? Not me. The other thing that is (a tiny) bit annoying is that the the sheets are so well tucked into to very high mattress, that they only reach my shoulders - and I just cannot pull them higher. I kinda like to "snuggle" and just can't. Overall a terrific place. Like it alot, and recommend it.....but when the bellman is showing you the room, ask him (her) how to use the coffee machine. :)

Dear Shanghai_Traveller1, Thank you very much for taking the time to share your valuable thoughts on TripAdvisor following your recent stay at Fairmont Makati. It feels delightful for the whole team to know that we were able to provide you with a pleasant and relaxing stay. Your kind compliments are certainly appreciated, and your candid feedback will certainly be used to further improve our guest's experience. Once again, thank you for your review. We hope to provide you with a better lodging experience in the near future. Sincerely, Matthieu Busschaert Hotel Manager

Wish it can be part of Accor faster

TripAdvisor rating 4.0/5

Allan T Business - 04/12/2017 TripAdvisor review

It's been taking too long to be part of Accor... I have stayed over 10x and missed out on the points. It's really unfortunate that the joining is taking such a long time as Fairmont is a regular hotel I use in both Manila & Jakarta

Dear Allan T, Thank you for choosing to stay at Fairmont Makati for your recent visit. We appreciate the time you took to share your candid thoughts towards our loyalty program. We also look forward to being a part of the Le Club AccorHotels, it is however being taken with prudence to ensure our smooth transition. Once again, thank you for continued loyalty to the AccorHotels. Sincerely, Oliver Dudler

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