Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 3,953 reviews

Best price
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Fairmont Makati - Image 1
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1 Raffles Drive, Makati Avenue, 1224 MAKATI CITY, Philippines

Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Willow Stream Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Telephone
Fax +63 2 8555 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,953 reviews

TripAdvisor Rating  4.5/5  2,876 reviews

Certificate of excellence 2024

Fantastic staycation at Fairmont Makati

TripAdvisor rating 5.0/5

nomadofthecentury TripAdvisor review

It was our first time to stay at Fairmont Makati and the overall experience was fantastic. We had to go through a few inconveniences but the service of the impeccable staff and the quick action from the duty manager more than made up for all the hassle. LONG WAIT FOR OUR ROOM AND THE STAFF’S EXCEPTIONAL SERVICE. We were greeted with warm smiles by the staff upon stepping into the lobby. We booked two rooms with double beds, but the rooms were not ready yet when we arrived. Apparently, they’ve had a busy Friday with rooms at full occupancy. We accepted the staff’s offer to switch one of our rooms into a king bed while we waited for the other room to be ready. It turned out to be a long, two-and-a-half hour wait, which really cast a pall over what should have been a relaxed weekend staycation. In any case, they were quick to offer that they can extend our check out time by two hours. I spoke with the duty manager Ron and he was genuinely apologetic about the inconvenience. Later, they sent some fruits and a mini-cake with a small note of apology to our room. We really appreciated this gesture. The duty manager also made an effort to call us in the evening to check on us. Upon checkout, he also offered a free lunch buffet on our next stay by way of apology. We were really impressed by the genuine hospitality and first-class service not only from the duty manager but all the staff. ROOMS. Our rooms were bright and spacious with high ceilings, spotless beds and a pleasant Le Labo scent in the air. True enough, the bathroom amenities provided were from the fancy fragrance brand. We also loved the wireless charging pads and the very mindful, very sustainable refillable water bottles. There was a mini-fridge and a Nespresso Essenza Mini machine with a few complimentary capsules. Overall, the room was fabulous. The pillows were just a little too soft for me so I requested for a few firmer ones. RESTAURANTS. We found Spectrum to be a bit limited in space but nevertheless, the breakfast buffet was topnotch with an array of Western, Chinese, Indian and Filipino selections. The kids loved the champorado and the fluffy pancakes. We can't get enough of the scrumptious siomai and the masala. We also tried the other restaurants in the property including Café Macaron and Writers’ Bar. We especially liked the Bailey’s macarons and the sea salt caramel latte at Café Macaron while we loved the ambience at Writer’s Bar with its floor-to-ceiling bookshelves and high tea concept. There’s also a pianist playing some ambient music. We didn’t get to eat at French brasserie-style restaurant Mireio but we will definitely check it out on our next stay. THE STAFF. The real jewel of Fairmont Makati are the staff with their megawatt smiles and faultless service. In most luxury hotels, guests can be quite unforgiving for the littlest of inconveniences but I found the staff to be responsive, agile and genuine. We can’t wait to go back!

Great Location, Exemplary Customer Service

TripAdvisor rating 5.0/5

carlosmP3677DL TripAdvisor review

I picked your hotel because of its good location but my great guest experience was more because of Fairmont's exemplary customer service! It's really the people that make a nice place great, the ambiance pleasant, and the moments endearing.

good location

Customer review rating 3.5/5

Nancy Friends - Confirmed reviews ALL

the sheets where not clean; I had it changed

Dear Ms. L., Thank you for your feedback. We are glad you appreciated our location. Separately, we are disheartened to learn that the cleanliness was not up to standard and please accept our sincerest apologies for the inconvenience. Your comfort is our priority and shall seek improvements to ensure no recurrence. We sincerely hope to have another opportunity to host you once again with an improved stay. Sincerely, Margret Inocencio Guest Experience Lead

Very good stay

Customer review rating 5.0/5

Augusto L. J. Families - Confirmed reviews ALL

Very friendly and accommodating staff

Dear Mr. L. J., Our deepest gratitude for choosing to stay at Fairmont Makati! We hold your ratings and comments in high regard. It is a pleasure to provide you a great stay. Indeed, the hotel aims to give you another level of satisfaction as you spend your time with us. Rest assured that the team will continue to offer best experience possible. Thank you for sharing your experience, and we look forward to your next visit being as pleasant as the previous one. Should you have any questions please do not hesitate to contact us we will be happy to assist you. We hope that your stay turns moments to memories! Sincerely, Aila Paza Guest Relations Specialist

Great stay except for ……

Customer review rating 4.0/5

Daniel N. Business - Confirmed reviews ALL

Overall satisfied. Hotel staff was helpful, friendly, attentive, prompt and cheerful for the 6 days stay. One minor feedback for the change of bedsheets (on the 3rd day) was that the bedsheets smelled bad as if it was not dried properly. Not sure why. Wasn’t too pleasant as the smell lingers. 😱

Dear Mr. N., Our deepest gratitude for choosing to stay at Fairmont Makati! We hold your ratings and comments in high regard. It is a pleasure to provide you a great stay. Indeed, the hotel aims to give you another level of satisfaction as you spend your time with us. Hence, we apologize about the bedsheets. Rest assured that the team will continue to offer best experience possible. Also, we will forward your comment to the leader of the concern department. Thank you for sharing your experience, and we look forward to your next visit being as pleasant as the previous one. Should you have any questions please do not hesitate to contact us we will be happy to assist you. We hope that your stay turns moments to memories! Sincerely, Aila Paza Guest Relations Specialist

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Other web-users rate our hotel

  • 876 reviews 9.7/10 Location
  • 1,345 reviews 8.4/10 Room
  • 2,258 reviews 9.4/10 Service
  • 39 reviews 7.5/10 WiFi
  • 522 reviews 7.8/10 Cleanliness
  • 503 reviews 8.5/10 Breakfast
  • 166 reviews 9.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.