Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,424 reviews

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Fairmont Makati - Image 1
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1 Raffles Drive, Makati Avenue, 1224 MAKATI CITY, Philippines

Description

Hotel extras

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Telephone
Fax +63 2 8555 9899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,424 reviews

TripAdvisor Rating  4.6/5  2,988 reviews

Certificate of excellence 2025

A toothbrush made of wood showing concern to environment

TripAdvisor rating 5.0/5

Juliet S TripAdvisor review

Everything is excellent from the room to cleanliness to food, staff and services. I love that the products that they sell are all locally made. The room is super clean, the bed, pillows and linens are very comfy. I used the bath tub that was super relaxing. The staff were very friendly and accommodating. But what i love the most is their being eco friendly. I am amazed most specially that their toothbrush is made of wood🤗🤩

Incredible customer service

TripAdvisor rating 5.0/5

Camper702885 TripAdvisor review

I truly enjoyed my stay at the Fairmont Makati. The service was exceptional, and the hotel’s close proximity—and convenient tunnel access—to the malls, restaurants, and airport made everything so much easier, especially since I was in town for work and had limited time to explore. I’d like to specifically compliment Jaime and RK for their outstanding customer service. RK was incredibly helpful with my hotel departure planning and Jaime went above and beyond in assisting me with my lost luggage. Additionally, the dining staff was extremely impressive in remembering my group’s daily breakfast orders. The turndown service was the best I’ve ever experienced. Each day, my room was left spotless, with my clothes neatly folded, fresh towels/bedding provided, and a drying rack thoughtfully placed in the room after I had been hang-drying my clothes on a chair. Overall, I was amazed by the level of care and attention to detail at the Fairmont. I highly recommend this hotel to anyone visiting Manila!

Customer review rating 5.0/5

Filamer A. Families - Confirmed reviews ALL

My cousin and I had an unforgettable overnight stay at Fairmont Makati. From the moment we arrived, we experienced world-class hospitality and seamless service. The complimentary parking was a great convenience, and check-in was smooth and welcoming. Our room was immaculate, beautifully designed, and incredibly comfortable—everything you would expect from a five-star property. We had the chance to unwind by the pool, enjoy drinks at the bar, and dine in the hotel’s fantastic restaurants. Each part of the hotel felt thoughtfully curated and well-maintained. What truly stood out was the team running the entire hotel. Every staff member we encountered—from the front desk to housekeeping, pool attendants, and restaurant servers—was warm, professional, and attentive. They made us feel genuinely valued and at home. Fairmont Makati exceeded our expectations in every way. We’re already looking forward to our next stay!

Dear Mr. A., Thank you for your heartfelt review and for choosing Fairmont Makati for your recent stay. We are truly delighted to hear that you and your cousin enjoyed an exceptional and seamless experience with us. It brings us great joy to know that every aspect of your visit—from the immaculate room and relaxing pool time to your dining experience and interactions with our team—met and even exceeded your expectations. Your kind words about our staff’s warmth and attentiveness are deeply appreciated, and we’ll be sure to share your feedback with all departments. As a Silver member, your continued loyalty means a great deal to us. We look forward to welcoming you back soon for another memorable stay at your home in Makati. Sincerely, Michelle Dagdag Guest Experience Executive

Customer review rating 3.5/5

Aurora A. A. E. Families - Confirmed reviews ALL

Arrived at the hotel around 6-7pm, what I notice immediately was the lights. I wished it was not dim at the hotel lobby/reception/front desk. It was a nice stay, nevertheless. Breakfast at Spectrum, good food. I commend Kristofer for good service. Always checking if we need something, coffee refills.. Spa. I thank Jovan, for the relaxing massage. The lay out of the spa though is tricky, its like a maze. I’ll get lost if there is no one to assist me. Cafe Macaron. Loved the Queso macaron. Wished there was more variants of the chocolate bars, I only got to purchased the white chocolate and green tea bars. Bought some pralines and macarons as well. Overall, it was a nice weekend stay.

Dear Ms E., Thank you very much for sharing your recent experience with us. We’re truly pleased to know that you enjoyed your weekend stay and appreciated many aspects of your visit. We’re grateful for your observation regarding the lighting in the lobby and reception area. Kindly allow us to share that the dim ambiance during the evening is part of our daily Candle Ritual, which begins at 5:30 PM. This signature tradition is designed to create a serene and welcoming atmosphere as day transitions into night. We understand that lighting preferences vary and sincerely appreciate your feedback. It’s wonderful to hear that you had a delightful breakfast at Spectrum. Kristofer will be thrilled to receive your kind commendation, he takes great pride in ensuring our guests are well cared for, and your recognition means a lot. We’re also glad you had a relaxing experience at the spa. Jovan will be very happy to know his massage helped make your visit more enjoyable. We appreciate your comments about the spa layout and will certainly look into how we can make the space easier to navigate. Thank you for stopping by Café Macaron as well. We\'re delighted you enjoyed the queso macaron and the sweet treats you took home. Your suggestion for a wider variety of chocolate bars is much appreciated and has been shared with our culinary team. Once again, thank you for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another memorable and relaxing visit. Warmest regards, Sam Gil Guest Experience Lead

Customer review rating 3.5/5

Maria S. T. Families - Confirmed reviews ALL

I recently stayed at Fairmont for my son’s JS prom and would like to share some honest feedback. The room was as old as I expected, and unfortunately, several aspects of the experience were below the standard I’m used to as a frequent traveler who has stayed in over 30 hotels. The air conditioning wasn’t cooling properly despite adjusting the temperature. The Samsung TV is outdated, and the Cignal channel selection is very limited. There were no available options like Netflix, Disney+, or HBO Max. Additionally, the mini refrigerator wasn’t functioning—it couldn’t even chill our water. As an Accor Plus member, I expected a more elevated experience. Unfortunately, nothing stood out as special or memorable compared to other hotels I’ve stayed in, such as Dusit Thani, where the rooms were cozier, more spacious, and the food was outstanding. I believe Fairmont would greatly benefit from upgrading its rooms, facilities, and in-room technology to align with current guest expectations. Given the issues I encountered, I would appreciate it if you could consider offering a form of compensation or Accor reward points in recognition of the inconveniences during my stay. Thank you for taking the time to review my feedback. I hope this helps improve the experience for future guests.

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Other web-users rate our hotel

  • 897 reviews 9.6/10 Location
  • 1,449 reviews 8.3/10 Room
  • 2,457 reviews 9.4/10 Service
  • 39 reviews 6.9/10 WiFi
  • 551 reviews 7.9/10 Cleanliness
  • 456 reviews 8.7/10 Breakfast
  • 175 reviews 9.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.