Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,108 reviews

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Description

Hotel extras

  • One Michelin Key hotel in the Philippines

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,108 reviews

Customer review rating 4.0/5

Julie V. D. B. Friends - Confirmed reviews ALL

I was surprised that after leaving my Accor membership with staff at the check in, I had to check if it had been taking in account, and resubmit because it hadn't at check out. A minor thing but either membership is appreciated and accounts for something or it is not.

Dear Ms. V. D. B., Thank you for your feedback regarding your Accor membership. We appreciate your loyalty and apologize for any inconvenience experienced during your check-in and check-out process. Your comments will be taken into consideration to enhance our service. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Joy C. Families - Confirmed reviews ALL

My son celebrated his 21st birthday and we really enjoyed it. We had buffet dinner at Spectrum, food is yummy and high quality. There's an acoustic singer who is very talented (Hans D), he made the night more memorable as he serenaded the diners, very good voice. We also enjoyed the gym, pool and sauna which are very relaxing. The hotel is just across Greenbelt, Landmark and Glorietta which adds convenience. The service stands out, really a five-star experience.

Dear Ms. C., Thank you for your wonderful feedback regarding your recent stay with us. I am delighted to hear that your son's 21st birthday celebration was memorable and that you enjoyed the buffet dinner at Spectrum, as well as the entertainment provided by our talented acoustic singer. It is also gratifying to know that our facilities, including the gym, pool, and sauna, contributed to your relaxing experience. We are pleased that our location near Greenbelt, Landmark, and Glorietta added to the convenience of your stay. Your kind words about our service are greatly appreciated; we strive to provide a five-star experience for all our guests. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 3.0/5

Richard W. Business - Confirmed reviews ALL

I have never stayed at the Fairmont Makati, but have stayed in others. Sadly this experience was underwhelming where things were not well communicated and slow. I requested a shoe shine and they never came. I also put laundry in the bag (There was no slip to complete) and they did not do it, but instead left a note saying please complete the form. They did however give complimentary laundry, but the shirt was needed and I was unable to attend as I did not have clothing. The staff were friendly and helpful but lacked initiative

Customer review rating 3.5/5

Arman T. Business - Confirmed reviews ALL

There are small insect in the bathroom. The receptionist is helpful but not that friendly.

Customer review rating 5.0/5

John C. D. N. Families - Confirmed reviews ALL

We had a wonderful stay at this hotel. The location is excellent, with easy access to restaurants, shops, making it very convenient for getting around. The room was clean, comfortable, and well-maintained, providing a relaxing place to unwind after a busy day. The staff were friendly and accommodating, and the overall experience exceeded our expectations. I would definitely recommend this hotel to anyone looking for a comfortable stay in a great location.

Dear Mr. N., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are thrilled to hear that you found our location convenient and enjoyed the comfort of your room. It is also gratifying to know that our team’s service contributed positively to your experience. Your recommendation means a great deal to us, and we look forward to welcoming you back for another enjoyable stay in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Other web-users rate our hotel

  • 758 reviews 9.7/10 Location
  • 1,317 reviews 8.4/10 Room
  • 2,202 reviews 9.4/10 Service
  • 41 reviews 8.1/10 WiFi
  • 516 reviews 7.4/10 Cleanliness
  • 489 reviews 8.6/10 Comfort
  • 389 reviews 8.5/10 Breakfast
  • 172 reviews 9.3/10 Wellness Area

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