Fairmont Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 4,075 reviews

Fairmont Makati - Image 1
Fairmont Makati - Image 2
Fairmont Makati - Image 3
Fairmont Makati - Image 4

Description

Hotel extras

  • One Michelin Key hotel in the Philippines

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

Our accommodation(s)

Book this hotel
Room 1

Designed for accessibilty, this enhanced Fairmont Room has been gracefully adpated for greater ease and independence. A serene stylish space awaits, thoughtfully tailored to your comfort.

  • Views:

    City View

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

Ideal for shared stays, this spacious Fairmont Room features two plush double beds and elegant interiors. Natural light and contemporary comforts create a serene urban retreat.

  • Views:

    City View

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Overlooking the Fairmont Pool, this Deluxe Room offers two double beds and elegant surroundings for a restful stay. A perfect blend of comfort and quiet sophistication awaits in the heart of Makati.

  • Views:

    City View

Max. number of persons
4
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

With soothing pool views and a spacious king-sized bed, this Deluxe Room is ideal for a refined yet relaxed city escape. Soft finishes and thoughtful touches enhance the sense of quiet luxury.

  • Views:

    Pool side

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Refined and inviting, the Fairmont Gold Room includes a comfortable king bed, and benefits exclusive to Fairmont Gold upgrades. Experience a higher standard of luxury in this beautifully appointed 40-sqm room, complete with gorgeous views of Makati City.

  • Views:

    City View

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Fairmont Presidential Suite 1 Bedroom

Gracefully appointed and impressively spacious, our award-winning Presidential Suite offers refined living with elegant furnishings, a grand master bedroom, and exclusive Fairmont Gold privileges. Discover a prestigious retreat in the heart of Makati.

  • Views:

    Panorama view

Max. number of persons
3
Area
From 154 m² / 1657 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Mini Bar
  • Mini-refrigerator
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Bidet
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Brand Magazine
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Hotel location

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 280 rooms
  • 4 rooms for people with reduced mobility
  • 21 connecting rooms
  • 8 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

5 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service Additional charge
  • Breakfast à la carte Additional charge
  • Breakfast à la carte

Business

7 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s TV Channels

Well-being

Outdoor Swimming Pool

  • Outside
  • On site

Fairmont Spa Additional charge

  • On site
  • Massage Additional charge

Fitness Centre

  • On site

Sports and leisure

Gym

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 30 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Basement Parking

GPS:14.5513, 121.0231

Parking information

  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators
  • Accessible parking

Like its poetic namesake, Mirèio at Raffles Makati is a showcase of Provence's rich culture and culinary traditions.

Contemporary and sophisticated, Café Macaron is a perfect place to enjoy an array of gourmet sandwiches, bakery items, exquisite homemade cakes and carefully handcrafted pastries.

Mistral Rooftop Bar

Head to the 10th floor for a scintillating skyline view, DJ mixes and the best sundowners in the city.

Bar Type
BAR
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling

Snacks facilities

  • Cold snacks
  • Hot snacks

Head to the 10th floor for a scintillating skyline view, DJ mixes and the best sundowners in the city.

LONG BAR

Lively concoctions in a bar

Bar Type
BAR
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Lively concoctions in a bar

WRITERS BAR

Inspired by Raffles Singapore, our Writers Bar outpost serves classic cocktails, light snacks and traditional afternoon tea.

Bar Type
LOBBY BAR
Accessibility
Accessible service

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Vinoteca
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Inspired by Raffles Singapore, our Writers Bar outpost serves classic cocktails, light snacks and traditional afternoon tea.

POOL BAR

Lounge by the water and sip delectable cocktails

Bar Type
POOL BAR
Accessibility
Accessible service

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only
  • Musical Entertainment

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Lounge by the water and sip delectable cocktails

Located on the fourth (4th) floor, take a relaxing dip into the cool waters of our 26-meter swimming pool while surrounded by the sights and sounds of a vibrant lifestyle district.

Adjacent to the Fairmont Spa is our 283 square meters state-of-the-art Fitness Center, a sanctuary of health, balance, relaxation and for those in search of a more challenging workout.

Designed to promote inner peace and serenity, Fairmont Spa features five (5) treatment rooms and a wide range of natural therapies that allow you to relax and truly indulge the body, mind and spirit.

Your happily ever after begins with a renowned Fairmont wedding and it is finally here in Manila. Fairmont Makati is the Makati City wedding venue of choice of soon-to-wed couples who dream of staging their love story flawlessly and effortlessly.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  4,075 reviews

Customer review rating 5.0/5

Pia L. S. F. Solo - Confirmed reviews ALL

Dear Ms. S. F., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff provided you with warm and attentive service, and that you found our amenities to your satisfaction. We look forward to welcoming you back to Fairmont Makati. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Dinesh Y. Business - Confirmed reviews ALL

Dear Mr. Y., Thank you for your kind words regarding our property and the excellent service provided by our staff. We are delighted to hear that you enjoyed your stay and appreciated our location and ambiance. Your feedback is invaluable to us. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Francoise M. A. Couples - Confirmed reviews ALL

Dear Ms. A., Thank you for sharing your delightful experience with us. We are thrilled to have been a part of your wedding anniversary celebration and are pleased to hear that you enjoyed the amenities and services we offer. We look forward to welcoming you back for more memorable moments. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Christopher B. Friends - Confirmed reviews ALL

Dear Mr. B., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are delighted to hear that our team made you feel well taken care of and that you appreciated the personalized service. Your continued patronage is truly valued. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.0/5

Samir R. S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for taking the time to share your feedback and for choosing to stay with us during your business trip. We are pleased to know that you found the property comfortable, well maintained, and that your room met your expectations in terms of cleanliness and comfort. It is also encouraging to hear that our team contributed positively to your stay. At the same time, I sincerely apologize for the disappointment regarding the early check-in experience. While early arrival requests are subject to availability and established policies, I understand your frustration, particularly when rooms appeared to be available. Your comments have been shared with the team as a reminder that how we communicate these situations is just as important as the policy itself. I also appreciate your feedback regarding our vegetarian breakfast and dining options. We recognize that our current selection may not sufficiently meet the expectations of vegetarian guests, and your comments will be shared with our culinary team as we continuously review opportunities to enhance our offerings. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Dear Ms. S. F., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff provided you with warm and attentive service, and that you found our amenities to your satisfaction. We look forward to welcoming you back to Fairmont Makati. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Dinesh Y. Business - Confirmed reviews ALL

ambience good specially staff behaviour is excellent

Dear Mr. Y., Thank you for your kind words regarding our property and the excellent service provided by our staff. We are delighted to hear that you enjoyed your stay and appreciated our location and ambiance. Your feedback is invaluable to us. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Francoise M. A. Couples - Confirmed reviews ALL

We had a lovely staycation at Fairmont Makati. We enjoyed the welcome drink and nightscape at the Rooftop bar. Breakfast choices were sumptuous. Enjoyed the luxurious toiletries, comfy bed and our short pool dip. Thank you for being a part of our wedding anniversary!

Dear Ms. A., Thank you for sharing your delightful experience with us. We are thrilled to have been a part of your wedding anniversary celebration and are pleased to hear that you enjoyed the amenities and services we offer. We look forward to welcoming you back for more memorable moments. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Christopher B. Friends - Confirmed reviews ALL

I regularly stay at the Fairmont, and each time it is excellent. This visit, I felt extremely well looked after, people used my name, and were just outstanding.

Dear Mr. B., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are delighted to hear that our team made you feel well taken care of and that you appreciated the personalized service. Your continued patronage is truly valued. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.0/5

Samir R. S. Business - Confirmed reviews ALL

Comfortable stay and well maintained property. Only one thing have to improve is vegetarian breakfast and meals. Very less item in breakfast for vegetarian guests and no items for meals.

Dear Mr. S., Thank you for taking the time to share your feedback and for choosing to stay with us during your business trip. We are pleased to know that you found the property comfortable, well maintained, and that your room met your expectations in terms of cleanliness and comfort. It is also encouraging to hear that our team contributed positively to your stay. At the same time, I sincerely apologize for the disappointment regarding the early check-in experience. While early arrival requests are subject to availability and established policies, I understand your frustration, particularly when rooms appeared to be available. Your comments have been shared with the team as a reminder that how we communicate these situations is just as important as the policy itself. I also appreciate your feedback regarding our vegetarian breakfast and dining options. We recognize that our current selection may not sufficiently meet the expectations of vegetarian guests, and your comments will be shared with our culinary team as we continuously review opportunities to enhance our offerings. Thank you for bringing these matters to our attention. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.0/5

Marie A. W. S. Business - Confirmed reviews ALL

Overall customer service level was great.

Dear Ms. S., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our customer service commendable. However, I sincerely apologize for the unpleasant smell in the toilet, as it is not reflective of our standards. Your comments will be taken into consideration. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Glaiza M. B. Business - Confirmed reviews ALL

very good, all is well

Dear Ms. B., Thank you for your positive feedback. We are delighted to hear that you had a great experience at Fairmont Makati. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.0/5

Joey P. Business - Confirmed reviews ALL

It was a great experience! From the elegant, luxurious and so comfortable ambience to the warm, accommodating, friendly staff, everything was great. Truly felt like home away from home. Highly recommended!

Dear Mr. P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our elegant ambiance and the warmth of our staff. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another memorable stay. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 0.5/5

Niki L. Business - Confirmed reviews ALL

Feedback provided to duty managers upon check out. Your so called “VIP” large crowd of guests has created extensive nuisance and disruption throughout my stay. The “entitled” use of all 3 lifts for exclusive use of your “VIP” guests was appalling and your security staff handled this poorly. Having guests to wait other guests to use the lift is something I have never experienced or heard of during my 20 years of travels around the world.

Customer review rating 4.5/5

Punil S. Families - Confirmed reviews ALL

The staff was excellent right from check in till check out and that and we had a very comfortable stay. The buffet breakfast was nice which had a good Indian selection. However, I wish that the Hotel had more vegetarian options in the Ala Carte Menu as we struggled outside of buffet breakfast. However, we got the complimentary upgrade as part of Accor gold member which was nice that it was recognised.

Dear Mr. S., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are delighted to hear that you found your accommodations comfortable and appreciated the excellent service from our staff. It is also wonderful to know that you enjoyed the breakfast selection, particularly the Indian options. We appreciate your feedback regarding the vegetarian options on our A La Carte Menu. Your comments will be taken into consideration as we continually seek to improve our offerings. Thank you for being a valued Accor Gold member, and we look forward to welcoming you back in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Sherry H. Business - Confirmed reviews ALL

I love the service and the luxury of this hotel. This time I stayed long enough to try all of the restaurants and the spa, and all were phenomenal.

Dear Ms. H., Thank you for your wonderful feedback regarding your recent stay. We are delighted to learn that you enjoyed our services, dining options, and spa experiences. Your appreciation motivates our team to continue delivering exceptional service. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Dhawal K. Couples - Confirmed reviews ALL

Amazing hospitality as always special thanks to Angelo , Jazz and the team at the executive lounge.

Dear Mr. K., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Fairmont Makati. We are delighted to know that Fairmont Makati continues to be your favorite place to stay in Manila. Your kind words about the exceptional hospitality provided by Angelo, Jazz, and the Executive Lounge team are truly appreciated, and we will be sure to share your recognition with them. We also sincerely regret to learn that you experienced cuts on your hands from the aluminum bottle caps. Please accept our apologies for the inconvenience and discomfort this caused. Rest assured that your feedback has been noted and will be shared with the relevant team for review and improvement. We also appreciate your comments regarding the Wi-Fi speed, which have likewise been brought to the attention of the appropriate department. Thank you once again for your continued loyalty as an ALL Platinum member. We look forward to welcoming you back for another memorable stay soon. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.5/5

Dominic Y. Business - Confirmed reviews ALL

good overall

Dear Mr. Y., Thank you for your kind words regarding our services, breakfast, and the VIP lounge on the 7th floor. We are delighted to hear that you had a good overall experience at Fairmont Makati. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.5/5

Macy V. Families - Confirmed reviews ALL

Service is excellent.

Dear Ms. V., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Fairmont Makati. We are delighted to know that you enjoyed our spacious accommodations, inviting pool, well-equipped gym, and excellent service. It is especially rewarding to hear that Marvie made a positive impact on your stay through her warm and accommodating service. Your kind recognition will certainly be shared with her. Thank you once again for choosing Fairmont Makati. We look forward to welcoming you and your family back for another memorable stay in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Julian D. Couples - Confirmed reviews ALL

From the start to the end of our stay the team at Fairmont were excellent - always polite and always there when you needed them. Our stay at the hotel was comfortable and rounded out our travel nicely. Well located in Makati with easy access to restaurants and malls, not far from the airport but far enough to be away from the congestion around it.

Dear Mr. D., Thank you for your kind words regarding your recent stay at Fairmont Makati. We are delighted to hear that our team provided you with excellent service and that you found your experience comfortable. It is gratifying to know that our location met your needs, offering both accessibility and a retreat from the city's hustle and bustle. We appreciate your feedback and look forward to welcoming you back in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 3.0/5

Mark M. Business - Confirmed reviews ALL

Comfortable room, decent decor and hotel lay out, sadly only one in three staff seem to know what they're doing.

Customer review rating 5.0/5

Patrick B. Couples - Confirmed reviews ALL

Amazing experience that allowed me to feel appreciated and remembered with my precious stays. I felt well cared for with the staff recalling my preferences like how I like my coffee and little amenities like having quality speakers in my room. It was nice for the staff to remember be throughout my stay and not just treat me like a random customer.

Dear Mr. B., Thank you for your thoughtful feedback. We are delighted to hear that you enjoyed your stay and appreciated the personalized service provided by our staff. It is our goal to make each guest feel valued and recognized, and we are pleased that our efforts to recall your preferences contributed to a memorable experience. We look forward to welcoming you back to Fairmont Makati for another exceptional stay. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Mick A. Couples - Confirmed reviews ALL

As above

Dear Mr. A., I am delighted to hear that your experience at Fairmont Makati was perfect. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 4.0/5

Chew K. L. Business - Confirmed reviews ALL

I have great stay in the hotel due to the location and good services provided

Dear Ms. L., Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and service contributed to your enjoyable experience. It is our goal to provide excellent hospitality to all our guests. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Matthew F. Business - Confirmed reviews ALL

All staff very attentive and friendly, very good facilities including good food options.

Dear Mr. F., Thank you for your kind words regarding our attentive staff and the quality of our facilities. We are delighted to hear that you enjoyed your experience with our food options. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Warmest regards, Michelle Dagdag Guest Experience Executive

Other web-users rate our hotel

  • 731 reviews 9.6/10 Location
  • 1,298 reviews 8.4/10 Room
  • 2,173 reviews 9.5/10 Service
  • 39 reviews 8.1/10 WiFi
  • 512 reviews 6.9/10 Cleanliness
  • 365 reviews 8.3/10 Breakfast
  • 172 reviews 9.2/10 Wellness Area
  • 6 reviews 5.7/10 Sustainability

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Makati Hotels