Sofitel Philippine Plaza Manila Hotel 5 stars

Should stay there for 2 weeks but suddenly need to fly back due to Manila lockdown announcement. During arrival all went super good, the greetings from concierge when opening the airport pick up car, warm welcome by check in officer, the “hi” by duty manager, the offer of 1 pretty check in officer to walk me to the room. And the one that make it best is the acceptance of my request to lower down the deposit. This is remarkable. The room, facility, equipment all good even it’s a quite old hotel. The breakfast is marvelous, warm service of the staffs, plenty food options, and not-so-crowded environment. One thing suddenly change the feeling, on my 3rd day of stay i received a letter that ask me to add the deposit or do the first week payment. What is this? Are they losing confidence with me as loyal customer (ALL member) and also corporate booking customer? Totally change the mood. This need to be improved, very disappointing. Lucky the check out service was good and fast, even even the officer lesser smile and looks cold. The last breakfast was good, a bit calm the situation down, the staff is pretty and friendly for small chit chat. Good service as well during the breakfast. That’s all, not sure. Will you listen to this or not. Or just giving another explanation on my disappointment of my deposit case.

I know that sometimes there are rules that people have to follow. But this was the first time in my life i felt that some people didn't want me to stay there. The problem with Coronavirus is well known all over the world but the command to let the hotel as soon as possible since i already tried to extent my stay there was unacceptable. I arrived on 15th and i immediately started the negotiation to stay longer. There was not any rule created at that moment. The reason i didn't previous book any room for a long term period it was because i didn't really know if i could arrive to Manila due to all these problems. After 2 days they told me that i have to be prepared to leave on 19th of March because the hotel will close. But in fact the hotel didn't close. They just didn't accept new bookings. But in fact i already explained since 14th of March by phone call that i was going to extent my room for a month. It was very disappointed to try fast to find an apartment into 48 hours since everyone there already booked almost all of them through Airbnb. As a conclusion, my notes have to do with the management of the hotel and not the stuff themselves. They were really kind to me and tried to help me so much. But the management should consider me as an existing booking and not as a new one. I was really sad to leave the hotel under those conditions since the hotel was still open.

The Staff and management are great always give you their best help in everything they do

We stayed at sofitel to celebrate our anniversary. But it was also on the night of the Philippine government's issuance of a community quarantine in the country. Sofitel's service was exceptional and very professional amidst the chaos. Will definitely book again when things go back to normal.

The building shows some wear and tear such as older linen, molds on tiles and shower room. Lack of chair on the balcony to watch sun set. It has spectacular views of the Manila Bay and during Sunday’s setting. During check in I was confused with my booking confirmation emailed receipt where it summarize the daily charges and total. Then at the bottom shows zero balance to pay at the hotel. But then I was informed that it was not fully paid yet.

we had a la carte in the restaurant .. (paid more) and the food looks like served from the buffet. wine was excellent.. staff was excellent and efficient. Room was clean, but lack the usual bathroom amenities , have to asked . shaver/cream, tooth paste. Room service was good.

We were made very welcome with fast VIP check in and lovely room

excellent services and nice swimming pool

it was good until i found 2 cockroach in my room. we got moved to the other room. the room was good but they should like gave us like FREE lunch or dinner atleast but no.

I was lucky that my room was upgraded. All staff I encountered were polite, warm and hospitable. The buffet meals are massive in variety. Amenities are excellent, can’t say more, indescribable. Surely, my friends and I will be back again. Cant wait for my next holiday in Manila!

The Club Millissime(?) receptionists were helpful. First time to book a Superior Room. Before I just usually book a normal room. Our room had a nice view of the sea. Food was good. There were alcohol disinfectants at every point of entry and important locations. The staff were wearing masks. I hope everyone is ok. Guests and staff employees alike.

I had a very relaxing and productive stay. As a returning guest I know the Sofitel Manila always delivers the finest, world-class hospitality and professional service. It is amazing how a great hotel continues to soar higher and higher under the excellent leadership of its GM, Mr. Puneet Dhawan, and his key executive team, Mssrs. Christophe Bataille and Rory Dee.

The staff are helpful and kind.

You feel safe all the tome..i wish i could stay longer if given the chance and time due to my work. Definitely i would be looking forward to comeback not only because of the facilities, but also with the staff that makes the place very inviting. Thank you sifitel!!

Air conditioning unit doesnt adjust to our desired temperature. Always ends up being so hot inside our room.