Sofitel isn’t as impressive as before. The carpet is dirty, the pillows are thinner, the food is no longer high-quality.

The reservation officer Roxy was very accomodating and helpful, our room was spacious and well located. We were given a corner room with seaview, pool view and city view. There was a problem with our table reservation for dinner at the Spiral which was eventually ironed out. All in all we had a very good stay!

We always spend anniversaries and birthdays in Sofitel and it does not disappoint.

Its a wonderful experience to stay in your hotel with an upgraded room for us. The quality of your service and the staff were all good. Looking forward to stay with your hotel again. Thank you.

Staff are friendly. Easy check-in and check-out for Accor members. Gymboree is closed and pool is congested and so my baby wasn't able to enjoy much

No comment

We asked that the room be cleaned twice yet they didnt!!!

Food was great

A beginning stay of my vacation to the Philippines. There were things I would change but overall it was a pleasant experience.

Relaxing, despite crowds, well organized.

We had a relaxing stay. There is a variety of delicious food. Spacious pool area to enjoy Our room had a nice view We had a relaxing stay.

I stayed for a night together with my family last Saturday at Sofitel Philippine Plaza. Upon entering the lobby, there are two things that got my attention, I miss the flower centerpiece and the staff manning it less a little less friendly. Long line greeted me at the check in counter. The key card tapper holder fell and I asked the bellboy to fix it but he just can't. No one came to fix it though. At the sunset bar a can of soda took 40 minutes and 5 follow ups to be served. At 8am the lines reach the lift area at the Spiral for the breakfast. There is something amiss with this stay. Hopefully today's Sofitel experience will be better.

I am utterly dismayed with the service I received form this hotel, which has a reputation as one of the classy 5 star hotels in the metro. There was no ALL check in priority and I had to wait a long time for check-in. Upon entering the room, there was no complementary snacks, letter and drink which was the custom/ practice in other ALL hotels. I also noted a foul stench coming from the ventilation which was addressed late already by the housekeeping staff. To ad don my disappointment, the room was also poorly lit and even the toilet was very dark. The check out was the last straw for me. I was not allowed for a late check out because the front desk said they were expecting a lot of guests which I understood. However, upon reaching the lobby, there were no incoming guests and there are only 2 staffs manning the 6/7 counters and handling us. I had to wait for a very long time before someone approached me to address my concern. This hotel is a major letdown and utterly a disappointment. I would suggest a revamp on hospitality 101 and perhaps have a reference in other ALL hotels on how guests should be treated.

Everything was great during our stay. All facilities are clean, including the pool. We booked 3 bedroom unit, they provided everything. Housekeeping is also fast if we have request even if it is indicated that housekeeping is not available during holidays before we checked in. They also allowed us to check in at 2pm, even if standard check in time is at 3pm. For the breakfast the buffet part is ok, except for the longganisa I ordered on our first day, it was a bit sour and feels like the meat used is already old or I think it is already old stock?? Other than that I liked everything else. Will come back for sure

Prior to the reservations I was asked for any events to be celebrated for notation. I mentioned about the Birthday and Anniversary celebrations. Upon arrival I was asked the same. I gave the same. Until we checked out at the hotel, nothing happened for the notation.