Sofitel Philippine Plaza Manila Hotel 5 stars

The menu needs improvement

The staff were all accommodating and friendly.

The first contact with Jeanelle and Ron was refreshing. We felt welcome after the long transpacific flight.

We are a family of 5 (with 3 very young kids/toddler); and quarantining at the Sofitel after a long flight was one of the best decisions we’ve ever made! They were very accommodating, since we can’t be together in 1 room, they put us in connecting rooms; since they do not have a microwave for our baby’s bottle sterilisation, they provided a bottle steriliser instead; though we didn’t request for an awesome view of the city and the bay, we got it! We love it that we have our balconies, just to get fresh air once in a while; we love that they provided us a JR. Suite with a separate living room, dining area, mini kitchen, and our bathroom had a tub, to make it easier to bathe our young kids/toddler. They are also one of the few quarantine hotels who allowed food deliveries from the outside instead of just eating from their menu, this is a big deal because we have to stay there for 7 days. Their daily breakfasts were great as well, it came with the room rate, it was a full continental breakfast, and they gave us daily for 5 persons. We love the Sofitel even before, but i didn’t think they are going to be great even for those who are quarantining; a few comments we would say is how difficult it is to call the concierge, maybe because of high volume of calls? And maybe improve their coordination with guests on where the food should be delivered, and where stuff should be picked up, because it kept on changing all through out our stay. But anyway, me and my family had the best stress free, quarantine stay at the Sofitel, they helped us adjust with the time zone easily because of the comfort and warmth that they have given us... thank you very much! This is our second quarantine hotel as I’ve been traveling back and forth to the West even during this pandemic, and they are definitely incomparable to the other hotel/s that I have experienced and heard from others.

Great Indian food and hospotality

The BEST. Absolutely great facility. The best duty managers (Janelle, Ron, Alan, Eina) & concierge (Matt, Paul, Cannon, Brian, Eric, and more). Always there help. Housekeeping very good (Raf, Pauline, Mai) My best stay I ever had. Security, F&B, everyone was a real pleasure to see daily. Thanks to Michelle and Joy, Guest Services. I could write a book on how great the personnel and service was at this resort love them all, and sure miss them. Janelle and Matt are very special. Make sure you meet them. Thank you Sofitel, during tough times with the pandemic, you made my stay wonderful and comfortable, your priceless and never forgettable.

Its always great staying at the Sofitel Manila

Everyone was super nice and helpful .

We were delighted with our 5-day stay at The Sofitel, though at a time of crisis as Manila started its lockdown due to the rampage of Covid19. Alrhough faced with uncertainty, the staff at the front desk, restaurants, housekeeping and at the pool remained calm and very helpful. Sofitel has always been a favourite hotel destination for us through the years some rest and recreation.

Employees were very nice and professional.

As expected. Sofitel is really a nice place to stay for family bonding and relaxation.. and the ladies whom I talked to in the Accor member lounge was really accommadating and friendly...specially the girl named Kim.. She is so friendly and accommodating.. thanks and see you again..

We booked 4 rooms to celebrate the birthdays of my parents that weekend. The views of Manila Bay was splendid! My nephews and nieces enjoyed playing the swimming pool, while the rest of my family enjoyed the nice resort feeling of the place. They also decorated my parent's room with balloons and a Happy Birthday greeting spread on their bed, which made their day extra special! The staff and food at Spiral were amazing!!!

Thoroughly recommend this hotel the service and location is great and the staff are genuinely friendly Spiral is a great resturant and the Sunset bar as the name suggests is the place to be in the evening The Club lounge is like a home from home very friendly and efficient staff run by Roseville, Miss Rica deserves a special mention Get a high room on the pool side if you can

Excellent hotel with friendly staff. Great pool and facilities. Restaurants were very good. Safety and security were not over the top. Hotel seemed busy all the time but no delays were experienced. Check in and check out was very quick.

I chose the Sofitel Philippine Plaza hotel because of its reputation as a five star hotel. I booked our stay thru the Accor Hotels website back in Aug 2019. Checked in at the hotel on February 18, 2020 only to find out that the hotel did not receive my payment or my card was not charged. this is actually false as I saw that charge on my September 2019 statement and paid it off. I had no choice but to pay again or else I have nowhere else to stay. At the end of my stay I was expecting to pay my original quote of PHP4161 per night totalling PHP 15332.87 provided back in August. I ended up paying PHP 17,772.84 I checked with the front desk and they mentioned this is the rate for February and its different from the rate I booked back in August, the employee during check a few days back mentioned that the rate should be the same. The accomodation breakdown are as follows: 02/18/2020 : PHP 6615.89 instead of PHP 4161 02/19/2020: PHP 6046.23 instead of PHP 4161 02/20/2020: PHP 5110.75 instead of PHP 4161 I have booked hotels from my previous travels and did not come across such a horrible experience. I left the country and returned to Canada upset on why a 5 star hotel can mess up the billing and had stressed me out during my stay instead of the expected R&R. I could not recommend this hotel to friends and family in the near future.