Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.2/5 709 reviews

ALLSAFE approved hotel

Sofitel Philippine Plaza Manila
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Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Lagoon swimming pool, tropical gardens in 12-acres with mini golf, tennis and petanque courts and jogging trail. Le Spa and SoFit wellness centers, Gymboree and outdoor playground for superb recreation and sports activities. All 609 guest rooms featuring the majestic Imperial Residence,  2 Opera Suites, 32 Sofitel Suites, and 12 Junior Family Suites are exquisitely appointed with the finest luxuries and comforts for a rejuvenating city retreat.

Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

Fax: +63 2 8551 5610

  • By plane

    CENTENNIAL AIRPORT - TERMINAL 2 At 5km / 3.11 miles

  • By plane

    NINOY AQUINO INTL AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By boat

    CCP FERRY STATION At 0.5km / 0.31 miles

GPS:14.55346, 120.980791

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Sofitel Philippine Plaza Manila

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  709 reviews

TripAdvisor Rating  4.5/5  7,034 reviews

Certificate of excellence 2022

Very good amenities and it's relatively safe and clean

Customer review rating 4.0/5

Jef P. Families - Confirmed reviews ALL

We stayed on Mother's day. And my kids and I esp my wife enjoyed it. We like the amenities and feel safe at the same time.

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Awesome place..highly recommended

Customer review rating 5.0/5

Jennifer G. Families - Confirmed reviews ALL

It was a very satisfying experience..We enjoyed everything..from the customer service of the staff, the amenities, food, etc..it was a great experience..highly recommendable..we will surely come back again. Thank sofitel.

Dear Ms. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Well renovated luxury rooms

Customer review rating 4.0/5

Svc Couples - Confirmed reviews ALL

This is first time I’m coming back after the pandemic, I do like the newly renovated luxury rooms. Spacious and well designed. Glad to experience watching the Manila Bay Sunset again from the poolside grounds, this is always the bestseller of Sofitel for me.

Dear Ms. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Too crowded

Customer review rating 2.5/5

Jelman Families - Confirmed reviews ALL

Too crowded and staff aren't as warm and nice as the other 5 star hotels we've stayed in

Relaxing Staycation

Customer review rating 4.0/5

Dyn Families - Confirmed reviews ALL

Hospitable staff. Spacious and well maintained rooms. Good gym and relaxing spa (whirlpool, steam, sauna). Variety of food choices but pricey. Downside is the pool which we didn’t use as it is very crowded (area looks like a public space and not exclusive to guests).

Sofitel isn’t as impressive as before. The carpet is dirty, the pillows are thinner, the food is no longer high-quality.

Customer review rating 3.0/5

Mitch P. Families - Confirmed reviews ALL

Sofitel isn’t as impressive as before. The carpet is dirty, the pillows are thinner, the food is no longer high-quality.

Very Good Stay

Customer review rating 4.5/5

Minie Families - Confirmed reviews ALL

The reservation officer Roxy was very accomodating and helpful, our room was spacious and well located. We were given a corner room with seaview, pool view and city view. There was a problem with our table reservation for dinner at the Spiral which was eventually ironed out. All in all we had a very good stay!

Always an Awesome Experience

Customer review rating 4.5/5

Jc Families - Confirmed reviews ALL

We always spend anniversaries and birthdays in Sofitel and it does not disappoint.

Dear Ms. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

good stay, good service

Customer review rating 5.0/5

Paz C. Families - Confirmed reviews ALL

Its a wonderful experience to stay in your hotel with an upgraded room for us. The quality of your service and the staff were all good. Looking forward to stay with your hotel again. Thank you.

Dear Ms. c., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Fine stay

Customer review rating 3.5/5

Haidee O. Families - Confirmed reviews ALL

Staff are friendly. Easy check-in and check-out for Accor members. Gymboree is closed and pool is congested and so my baby wasn't able to enjoy much

It was nothing special, good overall

Customer review rating 4.0/5

Stanley G. Couples - Confirmed reviews ALL

No comment

Did not clean the room despite being told.

Customer review rating 0.5/5

Lara D. L. S. Couples - Confirmed reviews ALL

We asked that the room be cleaned twice yet they didnt!!!

Good stay

Customer review rating 4.5/5

Lara R. Families - Confirmed reviews ALL

Food was great

Dear Ms. r., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Customer review rating 4.0/5

G W. Couples - Confirmed reviews ALL

A beginning stay of my vacation to the Philippines. There were things I would change but overall it was a pleasant experience.

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Nice resort in the middle of the city

Customer review rating 4.0/5

Helen Families - Confirmed reviews ALL

Relaxing, despite crowds, well organized.

Dear Ms. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Relaxing Stay

Customer review rating 5.0/5

Gerald Families - Confirmed reviews ALL

We had a relaxing stay. There is a variety of delicious food. Spacious pool area to enjoy Our room had a nice view We had a relaxing stay.

Dear Mr. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gladys Lim-Martinez Guest Experience Manager T. +6… Sofitel Philippine Plaza Manila CCP Complex, Roxas Blvd., Pasay City 1300 Philippines www.sofitel.com | www.accorhotels.com

Amiss with Sofitel Manila

TripAdvisor rating 3.0/5

vinpao13 TripAdvisor review

I stayed for a night together with my family last Saturday at Sofitel Philippine Plaza. Upon entering the lobby, there are two things that got my attention, I miss the flower centerpiece and the staff manning it less a little less friendly. Long line greeted me at the check in counter. The key card tapper holder fell and I asked the bellboy to fix it but he just can't. No one came to fix it though. At the sunset bar a can of soda took 40 minutes and 5 follow ups to be served. At 8am the lines reach the lift area at the Spiral for the breakfast. There is something amiss with this stay. Hopefully today's Sofitel experience will be better.

A major letdown for a five star hotel

TripAdvisor rating 1.0/5

Abraham H Business - TripAdvisor review

I am utterly dismayed with the service I received form this hotel, which has a reputation as one of the classy 5 star hotels in the metro. There was no ALL check in priority and I had to wait a long time for check-in. Upon entering the room, there was no complementary snacks, letter and drink which was the custom/ practice in other ALL hotels. I also noted a foul stench coming from the ventilation which was addressed late already by the housekeeping staff. To ad don my disappointment, the room was also poorly lit and even the toilet was very dark. The check out was the last straw for me. I was not allowed for a late check out because the front desk said they were expecting a lot of guests which I understood. However, upon reaching the lobby, there were no incoming guests and there are only 2 staffs manning the 6/7 counters and handling us. I had to wait for a very long time before someone approached me to address my concern. This hotel is a major letdown and utterly a disappointment. I would suggest a revamp on hospitality 101 and perhaps have a reference in other ALL hotels on how guests should be treated.

Service even better than hotel

TripAdvisor rating 5.0/5

Nicole B TripAdvisor review

Everything was great during our stay. All facilities are clean, including the pool. We booked 3 bedroom unit, they provided everything. Housekeeping is also fast if we have request even if it is indicated that housekeeping is not available during holidays before we checked in. They also allowed us to check in at 2pm, even if standard check in time is at 3pm. For the breakfast the buffet part is ok, except for the longganisa I ordered on our first day, it was a bit sour and feels like the meat used is already old or I think it is already old stock?? Other than that I liked everything else. Will come back for sure

Bonjour Mabuhay Martylio! Thank you for taking the time to share with us feedback. I am pleased to inform you that we have looked into your breakfast comment and suspect it might be the Vigan longganisa you are referring to. This variant is garlicky and with a different texture to the usual sweet and juicy longganisa. We wish you safe travels and we hope to see you back again soon! Kind regards,

No Personal touch

TripAdvisor rating 4.0/5

FellowTraveler253360 TripAdvisor review

Prior to the reservations I was asked for any events to be celebrated for notation. I mentioned about the Birthday and Anniversary celebrations. Upon arrival I was asked the same. I gave the same. Until we checked out at the hotel, nothing happened for the notation.

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