Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 583 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

Our accommodation(s)

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Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  583 reviews

TripAdvisor Rating  5.0/5  956 reviews

Certificate of excellence 2024

Sunday Fun Brunch!

TripAdvisor rating 5.0/5

Roving711019 TripAdvisor review

Enjoyed a fantastic Sunday brunch at Mireio in Raffles Makati. The food was beautifully prepared and absolutely delicious, with a great selection to choose from. The ambiance was elegant and relaxing, making it an ideal spot to date. Special thanks to our server, Jayson, who was attentive, friendly, and made sure everything was perfect. Highly recommended for a memorable dining experience! ♥️

Great service, professional staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

For the second time, I booked a suite at the Raffles Makati, after a lovely visit a few months ago. Personalised predictive service delivered by highly professional staff is one of the hallmarks of this hotel brand. We will come again.

Dear Mr. H., Thank you for choosing Raffles Makati, and for leaving a review regarding your stay with us. We are pleased to hear that you had a wonderful time, made even better by the service of our colleagues. We shall pass on your appreciation to Butlers Dennis and Rudolph for even making an impression with their exceptional service throughout your stay with us. Once again, we thank you for taking the time to give us your feedback, and we look forward to welcoming you back to Raffles Makati in the near future. Respectfully, Margret Inocencio Guest Experience Lead

Not as expected.

Customer review rating 2.0/5

John A. Families - Confirmed reviews ALL

I expected a very grandeur experience but never reached that accolade. The breakfast area was very poor, very cramped and full of corners, and the food selection benign.

Dear Mr. A., Thank you for taking the time to leave us feedback regarding your recent stay at Raffles Makati. As an establishment that greatly values customer satisfaction, we are disappointed to know that you did not enjoy your experience, especially with breakfast. We sincerely apologise for any inconvenience caused. Please rest assured that your concern has been duly noted and have since then been forwarded to the Food & Beverage and Culinary team to be addressed and rectified. Once more, thank you for sharing your experience with us. Despite your less than satisfactory stay with us previously, we hope to have the pleasure of welcoming you back for a better experience in the future. Respectfully, The Raffles Makati Team

My regular hotel but left something to be desired this time

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I relate with Raffles as a brand that leaves nothing to be desired. But my stay left a few things to be desired. Especially, the coffee machine was not working and pretty much burst on me. the phone in my room was not working, was fixed the next day, the team was apologetic but it didnt help.

Dear Mr. S., Thank you for taking the time to leave us feedback regarding your recent stay at Raffles Makati. At Raffles Makati, customer satisfaction is of great value to us and is therefore always our top priority. We are therefore disappointed to know that your experience was not entirely pleasant, especially because of the room functionality. We sincerely apologise for any inconvenience caused. Please rest assured that your concern has been duly noted and has already been forwarded to the relevant teams to be addressed and rectified. Once more, thank you for sharing your experience with us. Despite your less than satisfactory stay with us previously, we hope to have the pleasure of welcoming you back for a better experience in the future as our valued Silver member. Sincerely, Margret Inocencio Guest Experience Lead

Tinsel and Tea (A tea date night to remember)

TripAdvisor rating 5.0/5

Andrew Jedidiah B TripAdvisor review

Upon being seated, we were greeted by Sherlyn who introduced us to the Tea Cart which me and my boyfriend were eyeing from the moment we saw its plethora of Tea varieties in these cute jars. She asked us what type of tea we preferred and even let us smell the tea we were curious about. My boyfriend ended up getting Pink Garden and I went with Silver Moon. The pastries rolled in soon after we drank a few sips of the absolutely delicious and aromatic tea. We were delighted to see an absolutely adorable arrangement of desserts and pastries, all Christmas themed of course! Overall we had a very nice time enjoying our tea and pastries in this relaxing, and charming little corner of Writer’s Bar. We’ll definitely coming back soon!

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Other web-users rate our hotel

  • 127 reviews 9.4/10 Location
  • 282 reviews 9/10 Room
  • 535 reviews 9.6/10 Service
  • 165 reviews 9.3/10 Vibe
  • 84 reviews 9.6/10 Comfort
  • 82 reviews 8.6/10 Amenities
  • 59 reviews 9/10 Cleanliness
  • 57 reviews 8.8/10 Breakfast

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