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Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 1,343 reviews

ALLSAFE approved hotel

Raffles Makati
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+ 25 Services

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooft op bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and f itness centre

Hotel location

Raffles Makati

1 Raffles Drive
Makati Avenue
1224 makati
philippines

Tel: +6327950777

Fax: (+63)25559799

Check-in from 15h00

Check out up to 11h00

  • By plane

    NINOY AQUINO INTERNATIONAL APT At 12km / 7.46 miles

GPS :14.5513, 121.0231

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 142 rooms
    • One room for people with reduced mobility
    • No family room
    • 6 connecting rooms
    • 32 non-smoking rooms
    • 28 floors
  • Languages spoken at the hotel
    • English
    • Japanese
    • French
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
    • Laundry / Valet Services Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Elevator to all floor
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Limousine
    • Limousine
  • Desk equipment available
    • Umbrellas
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • On-site parking
    • On site
Well-being
  • Outdoor Swimming Pool
    • Outside
    • On site
  • Fitness Centre
    • On site
Boutiques/shopping
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Our plush suites and apartments reflect Philippine culture and the archipelago's colonial past. These spacious havens of refinement offer commanding views of Manila, classic elegance, marble bathrooms and a full range of amenities for unrivalled comfort.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 859

  • Maximum capacity: 333 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Raffles Makati

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,343 reviews

Great location, exquisitely beautiful room, intimate lobby, amazing dinner, and very accommodating staff.

Customer review rating 5.0/5

K.penn Couples - 07/11/2021 Confirmed reviews ALL

We went to Raffles Makati to celebrate our 4th anniversary and my birthday. It was a delightful stay in an exquisitely beautiful room with a spacious bathroom. Upon arrival, we were greeted with a quiet intimate lobby that looked very elegant. The breakfast and dinner we had at its restaurant, Mireio, were simply amazing! We had no words for it! The staff were all accommodating and very helpful. We'll be back!

Dear Ms. P., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Very considerate service

Customer review rating 4.5/5

Kai Couples - 02/11/2021 Confirmed reviews ALL

The warm and caring service of the hotel staff is impressive, and the room is very spacious and comfortable. The only minor drawback is that some places/furniture are dusty, maybe because the space is empty for too long. But all experience staying here is good, so I can't wait for next time check-in.

Dear Kai Chun C., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also ensure that your comments about the dust in some areas would be raised to the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Luxurious Hotel

Customer review rating 4.5/5

Sahlie Couples - 02/09/2021 Confirmed reviews ALL

The hotel is beautiful, well- maintained and the staff is exceptional from front desk to staff. The food is delicious, the room, dine in very safe delivering the food. I like the view from our room. And what I love about the mall is right across the street from the hotel as well.

Dear Rosalie C., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Great staff

Customer review rating 4.0/5

Tristan H. Friends - 05/08/2021 Confirmed reviews ALL

Very courteous and accommodating staff

Dear Dr. H., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to the Philippines. We appreciate your taking the time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with us while in residence. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. However, we would like to sincerely apologize for the inconvenience you’ve encountered regarding your breakfast/IRD order. May we ask for some details regarding this experience? Please rest assured that we will use this information to look into ways of how we can improve our service moving forward. We look forward to the opportunity of welcoming you again. Sincerely, Chelvin Collado Guest Experience Officer

Amazing stay.

Customer review rating 5.0/5

Sven T. Business - 04/08/2021 Confirmed reviews ALL

Knowing, that during Covid-times it is challenging to meet the guest's expectations. However, the team and management were able to leave me with a worry-free stay. From pick-up to drop back at the airport. All was done with special care and personalized attention to the guest. Dining in the restaurant left me with fulfillment in the big meaning of the word. Hope to see you soon!

Dear Mr. T., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with us while in residence. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. We look forward to the opportunity of welcoming you again. Sincerely, Chelvin Collado Guest Experience Officer

Very strategic location.

Customer review rating 5.0/5

Alan S. Couples - 28/07/2021 Confirmed reviews ALL

It was great and very relaxing especially that my wife had undergone a medical therapy she was able to relaxed and refuel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

okay experience

Customer review rating 4.0/5

Richie R. R. Business - 18/07/2021 Confirmed reviews ALL

the staff are very friendly and accommodating. The only thing is that the kitchen closed too early. Can't even ask for ice buckets. Room Window is too small.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would take note of your feedback and raise them to our corresponding teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Officer

Suite & Service A+

Customer review rating 5.0/5

Raquel L. Business - 03/03/2021 Confirmed reviews ALL

I stayed at Fairmont for a quarantine period and the hotel staff were amazing. They offer luxury package with workout equipment and are attentive with your meal needs and sensitivities. I highly recommend a suite if it's within your budget - as it was the closest thing to home.

Dear Ms. L., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to Manila. We appreciate your taking the time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with us while in residence. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. We look forward to the opportunity of welcoming you again. In the meantime, we hope that you remain safe and well. Sincerely, Regina Grace Barra Guest Experience Manager

Could not fault raffles

Customer review rating 5.0/5

Janine F. Families - 18/03/2020 Confirmed reviews ALL

Could not fault my stay at Raffles, from checkin to checkout. The staff personalized my visit, even during the COVID-19 period everything was handled with care and professionalism. Thank you Raffles family.

Excellent.

Customer review rating 5.0/5

Ernestina B. P. Friends - 18/03/2020 Confirmed reviews ALL

Service all around was excellent.

Fantastic Service with modern amenities

Customer review rating 4.5/5

G. R. Families - 17/03/2020 Confirmed reviews ALL

Great location. Friendly staff. Hotel has an intimate feel since it is smaller compared to the Fairmont (Raffles is attached to the Fairmont) or any other hotels in the area.

Fantastic Team with Exceptional Service

Customer review rating 5.0/5

Tim M. Families - 18/02/2020 Confirmed reviews ALL

This is the fourth time we have stayed at this property and we are always impressed by what a fantastic team Raffles Makati have when it comes to exceptional customer service. We stay in some of the best hotels available and Raffles Makati service is second to none. The Executive suite we stayed in was, as always, spacious clean and decorated to a high standard. Our Butler Dennis who looked after us during our stay was very professional and went the extra mile to ensure we were happy. Two other noteworthy staff were Kristine on the front desk who helped me with various requests including a late check out, which was much appreciated, and Ricky in the Writers Bar who looked after my wife for High Tea and me when the cocktails were flowing. Each were excellent with their service but the combination as a strong and clearly we led team was the most impressive memory I will take away and it is what will bring me back.

Dear Mr. M., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings and feedback for improvement from our valued guest. Likewise your kind compliment with Dennis, Ricky and Kristine will be shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Fantastic Stay in a good location

Customer review rating 4.5/5

Lavina Business - 12/02/2020 Confirmed reviews ALL

Love how spacious and luxurious the room was. Service was fantastic. would definitely stay here again on my next trip. Being centrally located with malls nearby makes it a big plus

Dear Ms. S., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Very satsfactry

Customer review rating 4.0/5

Videa D. G. Families - 12/02/2020 Confirmed reviews ALL

Good pleasant personnel services. I have enjoyed my stay here for the second time. The facilites are admirable. My only minor regret is that : (a) there needs to be two benches or stool stand for two occupants' luggage to lay on; (b) unfortunately, the shower door doesn't fit tightly enough to prevent water from flowing out.

Excellent accommodation experience

Customer review rating 5.0/5

Kelly L. Families - 11/02/2020 Confirmed reviews ALL

A five-star hotel experience

Dear Ms. L., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Rest assured this will be shared to the team accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Best Hotel

Customer review rating 5.0/5

Epifanio E. E. Couples - 10/02/2020 Confirmed reviews ALL

Spent our 38th Wedding Anniversary with an overnite stay on 31 Jan 2020. Did my reservation through Agoda for two Jr Suites because we had another couple who joined us for this memorable staycation. The staff provided us world-class service most especially Kathryn, Jessa and Regina. Kathryn also arranged a bubble bath, chocolates and a bottle of wine in our room. Our dinner at Mireo with our guests (4 pax) was excellent as well as the high tea at the Writers Bar and cocktails at the Long Bar afterwards. I will definitely return and highly recommend to friends and relatives.

Dear Mr. E., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and most of our services are according to your satisfaction. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with Jessa, Regina and Kathryn has been shared with them accordingly. Thank you once again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Should we be of any assistance, please do not hesitate to let us know. We greatly look forward to welcome you back in Raffles Makati. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

Smooth, relax, and comfortable stay

Customer review rating 5.0/5

Mae T. Families - 08/02/2020 Confirmed reviews ALL

I'd like to commend the staffs for giving us the best service from front office to Sales person. To kitchen from F and B service. We are grateful to have our wedding in this property. Everyone did a very good job on our 2 nights stay at the exec suite in raffles and junior suite in Fairmont. The food was absolutely delicious. We are well taken cared of. Kudos to all of you. Definitely we will be back!

Dear Ms. T., Good day and trust all is well. We are in receipt of your feedback and we thank you for taking the time to complete our survey. We are delighted that you have had a pleasant stay and successful wedding event in our hotel. As we take pride in providing the highest standard of service, It is always pleasing to received positive ratings from our valued guest. Likewise, your kind compliments with our associates, Annebelle, Ben Reyno, Johnsen, Chef Paolo, Front Office, F&B Banquet staff will be shared to them accordingly. Once again, thank you for celebrating your milestone in our hotel and we hope to have the opportunity of welcoming you back in a not too distant future. In the meantime, should we be of any assistance, please do not hesitate to let us know. With Kind Regards, Love Olivo Guest Experience Manager Raffles and Fairmont Makati

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