Raffles Makati 5 stars

I'd like to commend the staffs for giving us the best service from front office to Sales person. To kitchen from F and B service. We are grateful to have our wedding in this property. Everyone did a very good job on our 2 nights stay at the exec suite in raffles and junior suite in Fairmont. The food was absolutely delicious. We are well taken cared of. Kudos to all of you. Definitely we will be back!

They have upgraded our stay from Fairmont to Raffles and everything was perfect!

My family Had a good stay at raffles. Food and perks are great however my request upon arrival was not met i mention in special request section to book a room on the 10th floor, and prepare something for my mothers birthday since we are celebrating it there .I made sure may request was clear as i also called raffles the night i booked online. Tyra from the front desk ensure that the request are confirm and okay. Upon arrival at 4pm. The room is not available and still cleaning by housekeeping as per front desk room on 10th was not reserved. It took us several hrs to transfer on the designated room i think that was 7pm. Upon arrival at the room, no birthday perks executed.

We checked in last Feb 01 for an overnight stay before coming back to Singapore. The room and in-room dining is superb! We really had a pampered stay. My hubby likes the Grilled New-Zealand lamb chops and the kare-kare is the best I had so far. The staff especially Ms. Jessa Osorio is very accommodating! She really made us feel better and special! The other staff who assisted us were very helpful and promptly gave us what we needed. But at the time we arrived, no one assisted us to take the luggages out from the car trunk though they were not that busy! Good thing though that when we were finally assisted by Ms. Jessa then everything went well. Raffles Hotel is now our choice hotel to stay while in Manila. We really had a relaxing stay! Thank you and keep up the good work!

Very nice hotel and good service

Comfortable but a little noisy. There was a maintenance activity on the adjoining room

Got upgraded, first class services and hotel

Absolutely incredible!

The interior design for the suite rooms on the 9th and 10th floors is quite nice. 60 sqm for Junior Suite rooms is a good size. Having stayed at the Raffles in Singapore in 1986, I have been very happy with the services and amenities. The Afternoon Tea Service and complimentary use of the Writer’s Bar set the Raffles experience apart from that of most other Manila hotels. Having a choice of local newspapers delivered to the suite rooms should be continued. I have never liked electronic access to the papers as is the new policy at Raffles for 2020. Including a second breakfast entree for complimentary meals at Mireio Restaurant would be smart. The single entree provided is not filling enough for many guests, as attested to by the lack of customers in that restaurant as compared to the buffet restaurant off of the lobby that is always quite full.

spacious room but very dated chairs sofas cupboards. most appalling was how basic the toilet seat you used. baron travel delivered a poor museum tour recommended by your concierge. reception at willow stream was poor. mireio seemed to be most enjoyable but some of its chairs need renewal.

It was on point. Everything a highly rated hotel is. Friendly and accommodating staff from ground to room service. I was expecting a fresh fruits on arrival but instead there were filipino treats.

Really nice, comfortable, spotless clean rooms. Service all over the hotel willing to assist but innefficient and confused in many occasions. Amazing butlers, always ready to make the extra mile. Neglected and dirty pool area, very disappointing. Great experience at the spa and the dining at Mireio restaurant!! The main dissapointing point of our stay was a confusion caused with the charges and the mistaken/unauthorized charge of our credit card, but when the general manager of the hotel took care of the situation everything was solved timely and efficiently!

My experience with this hotel was fantastic! The hotel staffs' service is exceptional which make all the difference in the world. Kudos to the Front desk, butler, concierge. This will be my hotel of choice every time I visit Manila.

Staying in hotels come with being a traveler. Had traveled in Europe, North and South America, the Caribbean, China, Japan and almost all of the Philippines neighboring countries but never had my husband and I been shown and given such service and hospitality as that we received at Raffles. The red carpet was like spread before us at the time of our arrival. A reception line was there to greet and welcome us. Experience was overwhelming.

Wonderful. Check in was good. Service in general was excellent. There was no time service was less than good and usually it was flat out above and beyond.