Excellent service from all including my butler Vil

having friendly service but the facilities are outdated decoration , bed stiff, hot water consistancy had an issue (10min hot water in bathtub then warm water only)

Sharing the review i posted on Trip Advisor-- We decided to celebrate our 10th wedding anniversary at Raffles Makati, the very same hotel where we stayed on our wedding day ten years ago. It was already a special occasion for us, but the team went above and beyond to make our return truly memorable. Throughout our stay, we were pleasantly surprised with thoughtful little touches that made us feel so special and celebrated. A very special shout-out to our butler, Eva, whose thoughtful handwritten notes and messages made such a lovely difference. From having some of my favorite fruits and wine waiting for us to a cup of chamomile tea accompanied by a sweet handwritten note, every little detail felt personal and genuinely heartfelt. Our butler, Isah, also deserves a special mention for helping prepare our bubble bath, which was the perfect way to wind down and relax. It was such a lovely and relaxing experience! And of course, the wonderful ladies at The Writer’s Bar — Erica, Lara and Pauline — who made sure we were well taken care of and made our anniversary celebration even more special. Thank you for the warmth and attentiveness! Breakfast was another unique experience in itself. I wasn’t able to catch everyone’s names, but I certainly won’t forget how lovely the experience was and how well we were looked after. Coming back to a place that holds such special memories and being welcomed with so much warmth made this anniversary even more meaningful. Thank you, Raffles Makati, for making our 10th wedding anniversary one to remember. We couldn’t have asked for a more special way to celebrate!

Overall, our stay at Raffles Makati was a wonderful experience. The hospitality, attention to detail, and genuine care demonstrated by the team were exceptional. We felt very well looked after, and the service across most departments truly reflected the standards of the Raffles brand. However, I would like to share some constructive feedback regarding the breakfast experience and in-room dining, which unfortunately did not meet the same high standards. Breakfast Experience We genuinely appreciated the elegant à la carte breakfast concept and the personalized service. However, the attitude and approach of some breakfast staff were noticeably different from the warmth and professionalism we experienced elsewhere in the hotel. On one occasion, we arrived at approximately 10:15 AM, well before the official 10:30 AM closing time. Even before we were seated, the staff appeared more concerned about the closing time than welcoming us. We were immediately informed that only limited CART service was available. I noticed that most of the staff was always checking their watch when we asked for anything during breakfast. On our final morning, we arrived at 9:15 AM and requested the daily breakfast special. Not only was the special menu not presented to us, but we were informed that the dish was already out of stock. For a prestigious luxury hotel like Raffles, particularly with a relatively small number of suites served by an exclusive breakfast facility, running out of a daily special so early in the morning is disappointing and reflects a lack of planning. In-Room Dining Experience Another area that fell short of expectations was the quality of food served through room service. Unfortunately, the overall food quality was disappointing, particularly the fresh fruit selections. On every occasion we ordered fruits, the quality was noticeably below what one would expect from a luxury hotel of this calibre. Overall Impression My concern is not simply about breakfast or room service. It is about maintaining consistent hospitality standards throughout the entire guest experience. Luxury hospitality is not only about beautiful facilities, elegant surroundings, or personalized attention. True luxury is reflected in the smallest details and, most importantly, in how guests are made to feel at every interaction. I share these observations because we genuinely enjoyed our stay and hold the Raffles brand in high regard. The exceptional hospitality demonstrated by the majority of the team deserves recognition, and it would be unfortunate for these shortcomings in food and beverage services to overshadow their efforts. With better attention to food quality, planning, and a more guest-focused approach, I believe Raffles Makati can deliver the consistently exceptional experience that its reputation promises. Thank you once again to the wonderful team who made our stay memorable.

My son had a wonderful stay especially for setting up a teepee hut and personalized book in our artist suite.

I loved my stay at Raffles Makati. The service level fully met my expectations of a five-star hotel, from check-in through to check-out including the expeditious handling of an overcharge refund. However, the property itself needs to be updated as it is looking a bit tired. That being said, I would stay at Raffles Makati again and will not hesitate to recommend it to family and friends visiting the PH.

The suite is very well-appointed; the beautiful bouquet of flowers was such a lovely touch. Overall, everything was very good, and a touch beyond the normal expectations.

The staff and in particular Marcel could not do enough to take care of us during our stay

From Check in to butler service to afternoon tea and cocktails, definitely the finest hotel experience in the philppines and could rival any of my stays throughout the world

Your washing chargers are to exspencive

Raffles Makati truly embodies luxury and exceptional hospitality. From the moment we arrived, everything felt effortless, elegant, and thoughtfully curated. The beautiful interiors, impeccable attention to detail and genuinely attentive service made our stay truly memorable. What sets Raffles apart is its people. The staff go above and beyond to make guests feel genuinely welcomed and cared for delivering a level of personalized service that makes all the difference. A wonderful experience from start to finish. Raffles Makati continues to set the standard for refined luxury and outstanding hospitality. We look forward to returning!

best hotel as per my kids. they really enjoyed the room and the service especially during the breakfast. i enjoyed also the afternoon high tea and the evening cocktails.

It was my birthday gift to my girlfriend and the butlers were amazing to prepare personalized notes for her during her stay. The breakfast spread was quite sumptuous as well.

Here’s the review I wrote on Google Maps: 3/5 Stars — Five-Star Service, Two-Star Rooms. A Major Disappointment. We stayed at Raffles Makati for three nights in October 2026 after reading excellent reviews and researching the hotel through ChatGPT. Unfortunately, while nearly everything outside the room was five-star quality, the accommodation itself felt closer to a low-end American motel. I’d give the room just 2 out of 5 stars. We booked an Executive Suite directly through the hotel’s website, only to discover upon arrival that we were staying in the Residences rather than the hotel itself. Perhaps the hotel rooms are different, but this distinction wasn’t clear when booking. The room was an enormous disappointment. The decor and furnishings felt decades out of date, the beds were old and uncomfortable, the light switches antiquated, and the washer/dryer surprisingly tiny. The shower flooded the bathroom, and even the bathroom doors didn’t lock properly. These are not issues you’d expect from a luxury property. The rooms urgently need a complete renovation. Everything else, however, was genuinely five-star. The public areas were beautifully finished, and the service was consistently excellent. We were particularly impressed by the hotel’s handling of gluten-free food. Due to celiac disease, we tested dishes using our own gluten-testing device, and every meal marked gluten-free that we tested passed. This was reassuring and greatly appreciated. Overall, three stars feels fair. Five stars for the service, dining, and public areas, but just two for the accommodation. Raffles has an excellent reputation, but the quality of the Residences simply doesn’t live up to it. Until these rooms are renovated, I would struggle to recommend staying in them.

I was upgraded to a wonderful room. The standout was the service throughout the property. From check-in, spa, gym, lounge staff all exceptional.

Experienced an upgrade to a two bedroom suite which was unexpected. The washer and dryer was particularly helpful given my 2 week travel in the Philippines.

My favourite hotel in the country.

Despite a few challenges early in our stay, the outstanding care and service recovery from the Raffles Makati team made our first Raffles experience truly memorable. Special thanks to Gilbert, AJ, Abby, Marcel, Eri and Jullian, as well as the Butler, Concierge, Front Office, Spa, Housekeeping, Afternoon Tea, Evening Cocktails and Food & Beverage teams.

Amazing service, great breakfast, good room service, and everyone tries to go above and beyond the regular expectations.