Raffles Makati

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Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.7/5 96 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

Telephone +63 27950777

Fax +63 25559799

Contact email

  • By plane

    NINOY AQUINO INTERNATIONAL APT At 12km / 7.46 miles

GPS:14.5513, 121.0231

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our plush suites and apartments reflect Philippine culture and the archipelago's colonial past. These spacious havens of refinement offer commanding views of Manila, classic elegance, marble bathrooms and a full range of amenities for unrivalled comfort.

Our guest reviews

Our guest reviews for
Raffles Makati

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  96 reviews

TripAdvisor Rating  5.0/5  679 reviews

Great staff, nice property

Customer review rating 5.0/5

Richardr Business - Confirmed reviews ALL

The property is very nice and the icing on the top is the truly warm and efficient people.

Great Experience

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

overall great experience, I love the room, the staff have been very helpful and proactive. If there's one thing probably that I would comment on, is the fact that there's limited to watch on TV as there's no Netflix or something similar.

Dear Ms. S., We wish to thank you for making Raffles your home away from home during your visit. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with us and our customer service. I would like to ensure you that I have communicated to the department concerned for your suggestion on having Netflix. Thank you for sharing your experiences with us. We value your honest feedback as it is important for us to know how we are doing and where improvement is needed. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Perfect location for our weekend StayCation

Customer review rating 4.5/5

Rosan Families - Confirmed reviews ALL

Had a pleasant experience during our Check In ( Front Desk Rico) and Check out (I was not able to get the name of the FD Officer) . Swift service. Attentive staff at Mireio during our breakfast and Dinner. there was a minor error in charging my Credit Card for another customer, but this rectified even before I complained.

Dear Ms. S., We wish to thank you for making Raffles your home away from home during your visit. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with us and with our customer service. We apologize for accidentally charging your credit card with another customer's bill. Please rest assured that we will look into ways of how we can improve this moving forward. I would like to ensure you that this has been communicated to the department concerned for proper corrective action to be taken, so that this will not happen again to you and to anyone else. We will share your encouraging and positive feedback with the entire team, especially to Mr. Rico and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Rooms and food were great, service was good, but could still be improved.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We really enjoyed our short stay. Facilities were better than expected, the service was good and staff were friendly, with a few missteps though.

Dear Ms. G., We wish to thank you for making Raffles your home away from home during your visit. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Superb Suites!

Customer review rating 5.0/5

Frederick Couples - Confirmed reviews ALL

Dinner and Breakfast are great! Suite room was spacious, comfy and fully equip on what you need.

Dear Mr. C., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to the Philippines. We appreciate your taking the time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with us and with our customer service. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin

Great room and service

Customer review rating 5.0/5

Iola A. Friends - Confirmed reviews ALL

Everyone was accommodating even when it was a hectic 2-3 days. The hotel was packed but it was still comfortable and relaxing.

Dear Ms. a., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team especially to Lawrence at front desk and Angela at check out. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Very good service

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Had a pleasant overnight stay at the raffles residences. Rooms are spacious and comfortable

Dear Mr. R., We very much appreciate your comments regarding your stay at the Raffles Makati. We are delighted to hear about your pleasant experience with our customer service and with our rooms. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also consider and take note of your suggestion for more varieties for our breakfast. Thank you for your suggestion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Loving Raffles suites in Manila

Customer review rating 5.0/5

Melissa Business - Confirmed reviews ALL

I have stayed at Raffles Makati twice recently and loved it. The service is excellent, the suites beautiful and a home away from home when working abroad. Highly recommended.

Dear Ms. J., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to the Philippines. We appreciate your taking the time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with our customer service. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Awesome stay

Customer review rating 5.0/5

Annette B. Families - Confirmed reviews ALL

First and best is service with a smile from concierge, reception, housekeeping, restaurant, EXCELLENT! Location great especially for our purpose of attending an important nearby event , and also accessibility to nearby store chains AWESOME room experience!

Dear Ms. B., We wish to thank you for making the Raffles Makati your oasis in the city during your visit. We appreciate your taking the time to complete our survey following your stay with us. At Raffles, we always strive to deliver emotional luxury and we are delighted to hear about your pleasant experience with us while in residence. It will be my pleasure to share your kind compliments with the team. This will certainly inspire our colleagues as we strive to deliver the highest standards of service. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Got property buy poorly managed

Customer review rating 1.0/5

Ramon M. Business - Confirmed reviews ALL

1. I had my shirt laundered. The staff couldn't locate it, and it were extremely unresponsive when I was following up. I had to take the initiative and follow-up five times, and had to complain all the way to the manager before I got any action. 2. Not enough staff at the lobby. Checking in and out, were very slow. I would expect this from Fairmont, but not from Raffles. 3. Despite being a guest in the hotel, the front desk told us we couldn't use the Writers' Lounge, despite no apparent booking. It was unclear if the staff were lazy / unwilling to take initiative. 4. Given what I was paying (highest for Makati / BGC), the value for money is poor. I get better service at the Shangrila or Peninsula.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Raffles Makati. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We would like to sincerely apologize for the confusion regarding laundry issues, slow check in and check out and that we failed to make your stay memorable. This has been communicated to the department concerned for proper corrective action to be taken. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandria Mallillin Guest Relations Officer

Very good hotel.

Customer review rating 4.5/5

Aldwin Couples - Confirmed reviews ALL

It is the 2nd time staying at Raffles in Manila. The room is in excellent condition and bed very comfortable, the welcome fruits and chocolates are always a nice treat! I rated them 9 because the breakfast at Spectrum can be quite busy--I already had my food--but still no coffee on the table. Note to self--will take the breakfast at Mireo instead of Spectrum on future stays. Also, the wi-fi was not working, I reported it right away, but still got fixed the next day. No big deal.

Dear Mr. T., Thank you for taking the time to answer our guest’s survey following your stay at the Raffles Makati. We are delighted to hear about your pleasant experience with our welcome fruits and chocolate and with our Writer's Bar service. As one of our valued guests, the hotel understands the importance of fulfilling your expectations. We truly regret to learn of your unfortunate experience regarding that you did not get your coffee immediately, wi-fi did not work properly, that you felt that you were not treated as a silver member. We would like to sincerely apologize for the inconvenience you’ve encountered. Please rest assured that we have put this on your profile to make sure that you will be treated with better service on your next visit. I would like to ensure you that this has been communicated to the department concerned for proper corrective action to be taken and ensure no similar incident will take place again. Thank you for sharing your experience with us. We value your honest feedback as it is important for us to know how we are doing and where improvement is needed. We hope to have another opportunity of welcoming you again soon. Sincerely, Alexandria Mallillin Guest Relations Officer

Outstanding experence.

Customer review rating 5.0/5

Robert K. S. Couples - Confirmed reviews ALL

Great attention to details. Kind and respectful interaction with all staff.

Dear Mr. S., We wish to thank you for making Raffles your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service. We will share your encouraging and positive feedback with the entire team and especially to Julio Lapuz, Jr., our Raffles Head Butler. We hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin

Love our stay

Customer review rating 5.0/5

Cathy F. Couples - Confirmed reviews ALL

Love our stay

Dear Ms. f., We wish to thank you for making Raffles Makati your home away from home during your visit to the Philippines. We appreciate your time to complete our survey following your recent stay. We are delighted to hear about your pleasant experience with our customer service. We will share your encouraging and positive feedback with the entire team and we hope that we continue to deliver meaningful experiences. I’m sure everyone will be encouraged by your kind words. We look forward to the opportunity of welcoming you again. Sincerely, Alexandria Mallillin Guest Relations Officer

Superb

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

The best hotel that I've been to

Dear Mr. D., We wish to thank you for making the Raffles Makati your oasis in the city during your visit to the Philippines. We appreciate your time to complete our survey following your stay with us. Thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandria Mallillin Guest Relations Officer

Great location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Service was great Buffet Breakfast not enough options Mini bar fridge doesn’t work Good location Clean

Dear Ms. M., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to sincerely apologize for the inconvenience you’ve encountered regarding not enough choices on buffet breakfast and that your mini bar fridge was not working. Please rest assured that we will look into ways of how we can improve this moving forward. I would like to ensure you that this has been communicated to the department concerned for proper corrective action to be taken. Thank you for sharing your experiences with us. We value your honest feedback as it is important for us to know how we are doing and where improvement is needed. We hope to have another opportunity of welcoming you again soon. Sincerely, Alexandria Mallillin Guest Relations Officer

Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Had a wonderful experience during my stay. The staff were courteous and attentive to our needs.

Dear Ms. E., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Manager

very attentive staff

Customer review rating 5.0/5

Kevin C. Families - Confirmed reviews ALL

i stayed at both raffles makati and shangrila bgc and the service comparison is night and day. Raffles staff are attentive and quick to respond. I didn't have to check to see if any of my request are being handled because they were all handled in a very timely manners.

Dear Mr. c., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback especially with our level of service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Manager

Extremely satisfied

Customer review rating 5.0/5

Jan D. M. Business - Confirmed reviews ALL

Worthy of your 6 star rate

Dear Mr. De M., We very much appreciate your comments regarding your stay at the Raffles Makati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chelvin Collado Guest Experience Manager

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