Raffles Makati 5 stars

Customer review rating (ALL Rating) 4.8/5 774 reviews

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Description

Hotel extras

  • One Michelin Key hotel in the Philippines

  • 30-storey glass building with spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Fairmont Spa and Fitness Centre

Our accommodation(s)

Hotel location

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  774 reviews

Customer review rating 5.0/5

Christmon E. S. Families - Confirmed reviews ALL

From the moment we arrived, Raffles Makati wrapped us in unparalleled care and luxury — the gold standard of hospitality.

Dear Mr. S., Thank you for your wonderful feedback. We are delighted to hear that your experience at Raffles Makati exceeded your expectations and that you felt the luxurious care we strive to provide. Your kind words inspire our team to continue delivering exceptional service. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 5.0/5

Mike L. R. Families - Confirmed reviews ALL

From booking to checkin and onto the room, until late checkout, everything was good. First time we tried this hotel and we're impressed, we'll come back soon with more family members to enjoy the experience. For the Mireio restaurant, the food is ok, but there's certain food that we ordered that we're not just as we expected like the pancakes - its so thick and pudding like, we like it fluffy, the wanton soup - its bland, we also need more options, like there is no Tocino option!

Dear Mr. R., Thank you for your kind words and for choosing to stay with us at Raffles Makati. We are delighted to hear that your experience from booking to late checkout was satisfactory and that you plan to return with your family. I appreciate your feedback regarding the menu offerings at Mireio restaurant. Your comments about the pancake texture and the wanton soup will be taken into consideration as we continuously strive to enhance our dining options. We value your input and will look into expanding our menu to better cater to our guests' preferences. Warmest regards, Michelle Dagdag Guest Experience Executive

Customer review rating 3.5/5

Stiffani B. Families - Confirmed reviews ALL

Very family friendly

Customer review rating 2.5/5

Rose C. Business - Confirmed reviews ALL

This is my second stay at Raffles. I’m very disappointed with my stay. The air conditioning did not work, there’s an oily food smell throughout my room and my shower did not give hot water. These are inconveniences I reported to the management. While the AC was addressed, the others were not. I had to wait for 20 to 30 minutes for the shower and eventually gave up. It got worst in my last 4 days. The bad smell lingered and although a scented device was installed, it did not work. I’m deeply disappointed that a luxury hotel could not provide the most basic services.

Customer review rating 5.0/5

Maria P. T. P. Couples - Confirmed reviews ALL

I booked a weekend stay to celebrate my husband’s birthday and it definitely was a memorable weekend. Check-in was a breeze. We were surprised with an upgrade to a Legacy suite! Yay! The hotel is beautiful and the room was so impressive! The food and drinks at Mireio and at the lobby were great! The staff was so friendly and accommodating. Abby, at the front desk, was so helpful. I’d like to commend Butlers John and Ken for being so attentive and for making my husband’s birthday extra special. Thank you so much! This was the best hotel experience we’ve had so far and one experience we will truly cherish and remember. We will definitely be back soon!

Dear Ms. P., Thank you for taking the time to share your wonderful experience at Raffles Makati. We are delighted to hear that your stay to celebrate your husband’s birthday was memorable and that you enjoyed the upgrade to a Legacy suite. It is gratifying to know that our team, particularly Abby, John, and Ken, made your occasion special with their attentive service. We take great pride in our hotel’s ambiance and culinary offerings, and we are pleased that you found both to your liking. Your kind words about our staff will surely motivate them to continue providing exceptional service to all our guests. We look forward to welcoming you back for another remarkable stay in the future. Warmest regards, Michelle Dagdag Guest Experience Executive

Other web-users rate our hotel

  • 149 reviews 9.7/10 Location
  • 318 reviews 9.1/10 Room
  • 639 reviews 9.6/10 Service
  • 199 reviews 9.4/10 Vibe
  • 155 reviews 8.4/10 Food
  • 125 reviews 9.4/10 Comfort
  • 117 reviews 8.9/10 Amenities
  • 85 reviews 8.5/10 Breakfast

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