Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 742 reviews

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Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

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Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  742 reviews

Nice room, great staff

Customer review rating 4.5/5

George Couples - Confirmed reviews ALL

Selected this hotel for value and location.

Good staycation

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Staff were courteous and helpful. Loved the surprise cake for my son’s birthday. Big spacious room for my family! Would love to stay again!

Good stay

Customer review rating 4.5/5

Cherry Families - Confirmed reviews ALL

The staff are very friendly and the facilities are all satisfactory. The room is also very clean. I will surely come back again. Thank you

Dear Cherry Anne De Leon M., We very much appreciate your comments regarding your stay at the Novotel Suites Manila At Acqua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raul Aquino General Manager

Inadequate Breakfast Options

Customer review rating 3.0/5

Erwin H. Families - Confirmed reviews ALL

While the suite and staff are wonderful, the big let down was the restaurant. We even paid extra for breakfast, but to our surprise the options are very few, close to none. Food was replenished timely and restaurant was understaffed. We had to ask several times for our requests. During our stay, April 14 there were only two wait staff and it was very obvious that they are overwhelmed with the number of guests having breakfast that time. They did a great job managing as much as they can, but I think the staffing issues should be blamed to the hotel's management. We were there the day before and it was the same. In comparison to other Novotel hotels or hotels from the Accor Group, this is the worst one we have experienced.

Dear Erwin H., Thank you for taking the time to tell us about your experience at the Novotel Suites Manila At Acqua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have met with our culinary partners and have shared the same frustrations on the manpower and service issues during your stay. There's no excuse it should have not happened, rest assured that the hotel management will be working with them more closely to avoid these issues. Please accept my apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raul Aquino General Manager

GREAT VALUE

Customer review rating 5.0/5

Alyson R. Couples - Confirmed reviews ALL

Accor benefits was greatly used; 50% off on resto’s at the hotel and late check out. Room was huge for its price. Thank you!

Dear Alyson R., We very much appreciate your comments regarding your stay at the Novotel Suites Manila At Acqua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raul Aquino General Manager

Other web-users rate our hotel

  • 160 reviews 6.4/10 Location
  • 417 reviews 8.4/10 Room
  • 522 reviews 8.2/10 Service
  • 15 reviews 4.5/10 WiFi
  • 192 reviews 5.4/10 Food
  • 185 reviews 7.6/10 Cleanliness
  • 138 reviews 3.3/10 Breakfast
  • 121 reviews 9.4/10 Vibe

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