Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 987 reviews

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Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

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Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  987 reviews

Customer review rating 3.5/5

Song Y. L. Couples - Confirmed reviews ALL

So far quite satisfied except the WiFi still not fast enough and my room 1208 tv the sound have intermittent sound problem.(sometimes no sound).

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manage Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Lorenz E. Business - Confirmed reviews ALL

I would like to provide feedback on my recent stay at Novotel Acqua. I want to commend your front desk staff, particularly Sian, who was exceptionally friendly and delivered excellent service throughout my stay. Her professionalism and warm approach made the check-in experience smooth and welcoming. Overall, my stay was very good. However, I would like to share one area for improvement: the shower heating system. The water temperature tends to fluctuate, and I have noticed this inconsistency across multiple rooms during previous stays as well. Addressing this would significantly enhance the overall guest experience. Thank you, and I look forward to staying again.

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well, Lorenz. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 2.5/5

Maria C. S. Families - Confirmed reviews ALL

Appreciate the upgrade and the rooms are great. I stayed 4 times this year, 5 overall and service in Tempus is consistently bad. The worst hotel outlet experience I ever had in my life. Staff is not attentive and they seem to ignore you.. you know how you have been waving your and they are looking at your direction but seems to not see you at all. There are a number of times wherein we had to stand up and approach them just to get service. The lady at the counter seems to hide from guests. Staff doesn't know the offering for members and how the point usage works. FO was rude at times. Compared to Novotel Araneta, staff here looks unhappy with what they do and just seems to get by. Such a negative energy in this hotel. Not welcoming at all. The location and the rooms are the only thing that is working for it. I love accor hotels but this Novotel Acqua is different from the rest of my experience even compared to Accor Hotels outside the Philippines. This is my first time writing such feedback in my life in the hopes that something is done to improve the services for this hotel because Accor Hotels are my favorite. I even promote it to my friends but I can't promote this hotel to be frank.

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 4.5/5

Eula C. P. Business - Confirmed reviews ALL

it has been a great one

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well, Eula. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Sheila M. C. S. Business - Confirmed reviews ALL

The unit was clean, all staff were very nice and responsive.

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well, Shiela. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Other web-users rate our hotel

  • 288 reviews 7/10 Location
  • 689 reviews 8.4/10 Room
  • 708 reviews 7.9/10 Service
  • 26 reviews 7.7/10 WiFi
  • 271 reviews 7.7/10 Cleanliness
  • 261 reviews 5.5/10 Food
  • 205 reviews 4.2/10 Breakfast
  • 155 reviews 9/10 Vibe

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