Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 1,063 reviews

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Novotel Tower, Coronado St. Brgy Hulo, 1550 Mandaluyong, Philippines

Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

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Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Telephone
Fax +63 2 8888 6686

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,063 reviews

Customer review rating 4.5/5

Junyeong R. Families - Confirmed reviews ALL

할인을 받아서 밤 비행기 타기전 잠시 있었던 곳인데, 가격대비 가성비 좋았습니다.

Dear Mr. Junyeong, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedmark Julian A. Madridejos General Manager

Customer review rating 4.0/5

Christine A. P. I. Families - Confirmed reviews ALL

The facilities are pleasant, and the rooms are clean. However, my kids were a bit disappointed as about the kids play area. Aside from some building blocks, there's a small swing that's a bit wobbly and seems better suited for toddlers. Pet Friendly - pet fee is too expensive, conpared to other pet friendly hotels. I do want to commend the housekeeping team. Before our arrival, I requested a simple birthday setup for my daughter, and they assured me they could provide a cake, balloons, and a digital greeting in the room. They even asked for a photo of my child. However, when we arrived, there was nothing prepared. After a quick call to the reception, the team promptly came by a few minutes later with balloons and even sang 'Happy Birthday' to my daughter. Breakfast, its good but very little choices. Overall its a good stay.

Dear Ms. Christine, Thank you for sharing your recent experience at Novotel Suites Manila at Acqua. We're delighted to hear that you enjoyed the overall cleanliness of our rooms and the effort of our housekeeping team. Your kind words about their quick response and birthday surprise for your daughter mean a lot to us. We appreciate your comments about the kids’ play area, breakfast variety, and the pet fee. We understand how important these details are, especially when traveling with family and pets. Please know that we take this feedback seriously and are reviewing ways to improve the value and experience we offer in these areas. Thank you again for staying with us. We look forward to welcoming you back for an even better experience. Sincerely, Pedmark Julian A. Madridejos General Manager

Customer review rating 4.5/5

Gina E. Families - Confirmed reviews ALL

Hi, we enjoyed our stay in Novotel Acqua. Foods are great,staff are accommodating. It is just the pool that I have a comment, there are tiles that are broken and pump has mold.

Dear Ms. Gina, Thank you for your great rating and kind words about our food and team. We're glad you enjoyed your stay! We appreciate your feedback about the pool and apologize for the inconvenience. Rest assured, we're working on improvements. We hope to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager

Customer review rating 5.0/5

Rosalie C. J. Families - Confirmed reviews ALL

Overall, we had a great experience. I would like to commend the lady who assisted us during check-in—she was courteous, professional, and truly set a welcoming tone for our stay. However, our check-out experience was disappointing and requires attention. The gentleman who assisted us lacked the demeanor and warmth expected from someone in the hospitality industry, especially in a frontliner role. He was abrupt and unaccommodating. I had explained that my phone was lost while at Power Plant Mall, which meant I couldn’t present the app voucher for the complimentary drinks. I requested if a manual voucher could be provided so we could still enjoy the benefit, and while he did provide one, it came with an unnecessary and unkind warning: "This is just for now and won’t be accommodated next time." It felt more like a threat than assistance. It’s disheartening to be made to feel undeserving over something as simple as a paper voucher, especially given the context I provided. Additionally, he only issued two drink vouchers, even though our booking covered four people—including our children—and the app reflected this before my phone was lost. I was unable to verify this due to my phone being gone, and I couldn’t successfully log into my account on my husband’s device due to password uncertainty. I refrained from triggering any authentication steps, fearing my sensitive data could be compromised since the phone is in someone else's hands. I hope you take this feedback constructively. We understand protocols exist, but empathy and professionalism should never be compromised. Nonetheless, thank you and we will for sure comeback again.

Dear Ms. Rosalie, Thank you for your thoughtful review. We're happy you had a relaxing stay and appreciated the service at check-in. We sincerely apologize for the way your check-out was handled, this is not the experience we want for our guests. Your feedback is well taken and will be addressed with the team. We appreciate your understanding and look forward to welcoming you back. Sincerely, Pedmark Julian A. Madridejos General Manager

Customer review rating 3.5/5

Jorge A. P. C. Families - Confirmed reviews ALL

It seems there's always confusion when speaking with front desk/reception. Also, they are not very helpful. Regarding payment, I thought I already paid all remaining balance upon check-in but apparently not. And when I called to request for push cart to move our stuff for checkout, I had an impression from them that there's no pushcart and we can just carry our bags on our own, but when we reached the lobby there are several pushcarts! Normally in a hotel, the staff often initiates carrying our stuff to our room upon check-in, none of that in Novotel Suites at Acqua. Rooms, amenities, and food are all fine.

Other web-users rate our hotel

  • 272 reviews 6.3/10 Location
  • 687 reviews 8.5/10 Room
  • 746 reviews 8.1/10 Service
  • 25 reviews 6.8/10 WiFi
  • 300 reviews 5.5/10 Food
  • 293 reviews 7.8/10 Cleanliness
  • 238 reviews 3.8/10 Breakfast
  • 158 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.