Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 1,004 reviews

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Novotel Tower, Coronado St. Brgy Hulo, 1550 Mandaluyong, Philippines

Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

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Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Telephone
Fax +63 2 8888 6686

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,004 reviews

Customer review rating 3.0/5

Ralph C. Solo - Confirmed reviews ALL

Average place. Bathroom in need of more cleaning, hairs in toilet area. Room was quite damaged. Stained kitchen hardtop. Scratched toilet seat etc hotel is also not in a very good location. As a compound it makes leaving without a car difficult

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager

Customer review rating 1.5/5

Vincent H. Business - Confirmed reviews ALL

As a long-time guest and a Gold Card member, I have always appreciated the quality of service your brand represents. Unfortunately, this stay fell far short of those expectations. First, the service at the front desk was noticeably unwelcoming. The employees appeared cold and uninterested in assisting me. I was neither greeted nor acknowledged as a Gold Card member, and no effort was made to provide an update, welcome, or any of the courtesies I usually receive at your other properties. Second, the shower drainage in my room was blocked, causing water to accumulate and overflow during use. This was both inconvenient and unacceptable for a hotel of your standard. Given these issues, I regret to say that I currently have no intention of booking this hotel again. I hope that you will address these concerns promptly so that future guests do not experience similar problems.

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 3.5/5

Hoang D. N. Families - Confirmed reviews ALL

I wish the amenities I initially requested had remained available at my reach throughout my entire stay, since I needed them the whole time. For example, no new hand towels, Qtips were provided, but removed after the makeup room service, and my slippers, which were torn, weren’t replaced. A little extra attention from housekeeping would have made a big difference. Also, the soundproofing wasn’t very effective; the bell ringing from the neighbor disturbed my nap and left me exhausted. However, the facilities overall look brand new, and the late check‑out offer was greatly appreciated. Thank you, Gelo, for the thoughtful gesture—it really helped my schedule and rest. The bell service was also very effective.

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Vishal P. Business - Confirmed reviews ALL

Staff is great rooms are amazing.

Customer review rating 4.0/5

Vilma A. Couples - Confirmed reviews ALL

would highly recommend staying here and look forward to returning soon!

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well, We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Other web-users rate our hotel

  • 295 reviews 7/10 Location
  • 698 reviews 8.5/10 Room
  • 716 reviews 7.9/10 Service
  • 26 reviews 7.3/10 WiFi
  • 280 reviews 8.1/10 Cleanliness
  • 278 reviews 5.4/10 Food
  • 214 reviews 3.9/10 Breakfast
  • 158 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.