Novotel Suites Manila At Acqua 4 stars

Customer review rating (ALL Rating) 4.3/5 970 reviews

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Description

Hotel extras

  • Accessible to major business districts

  • Pet-friendly hotel

  • Cafe by the pool overlooking the Pasig River

  • Lounge at the 21st floor with a city view

  • Suites with built in kitchenette, cooking equipment and cutleries

Our accommodation(s)

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Hotel location

Novotel Suites Manila At Acqua

Novotel Tower, Coronado St. Brgy Hulo
1550 Mandaluyong
Philippines

GPS:14.567888, 121.035555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  970 reviews

Customer review rating 4.0/5

Leymar C. Business - Confirmed reviews ALL

Staff and security are courteous and ready to assists always. The only complain is there was no parking available especially during peak days. There should be a dedicated parking/ 1 car on a per room basis. I cant understand why they ran out of parking space, unless they allowed 1 room to have multiple guest with multiple cars, which is unfair to other hotel guest.

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Ralph C. T. Couples - Confirmed reviews ALL

From the moment we arrived at the Novotel Suites Manila at Acqua, the experience was nothing short of fun and homely. While the modern facilities and stunning views of the skyline are impressive for managed-suites location, it was the fantastic service by the team that sets this place apart. We were helped tremendously by Gelo and Alexa, who both went above and beyond to ensure our stay was seamless. Their kindness and attention to detail were evident in every interaction; they didn’t just provide service, they provided genuine care. Whether it was navigating local recommendations or handling our specific requests, Gelo and Alexa displayed a level of professionalism and warmth that made us feel right at home. The service throughout the entire property was amazing, but their standout efforts made our visit unforgettable. If you are looking for a stress-free, central to Mandaluyong and Makati stay with a team that treats you like family, this is the place. We cannot recommend it highly enough!

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 5.0/5

Gian C. B. Couples - Confirmed reviews ALL

Our stay at Novotel Suites Manila at Acqua was a wonderful experience overall. 📍 Location: The hotel is in a great spot, conveniently located near Power Plant Mall, making it easy to access dining, shopping, and entertainment options. 💰 Value for Money: Excellent. We were able to secure a discounted rate, which made the stay even more worthwhile considering the quality of the accommodations and service. 🛏️ Comfort: Super great. The room was very comfortable, spacious, and perfect for relaxing after a long day. 🧹 Cleanliness: Super great. The room and hotel facilities were very well-maintained and spotless throughout our stay. 👩‍💼 Staff: Super great. The staff members were welcoming, attentive, and consistently helpful, which made the experience even more enjoyable. 🏊 Facilities: Great. The amenities were well-kept and added to the overall relaxing and enjoyable stay. 🍳 Breakfast: Good. There was a decent variety of food, although some dishes seemed slightly overcooked, likely due to continuous heating. Still, the selection was satisfying. ✨ Overall Experience: Great. It was a pleasant and comfortable stay, and we would definitely consider staying here again.

Dear Valued Guest, Thank you for sharing your experience during your stay at Novotel Suites Manila at Acqua. I truly appreciate the remarks you have given regarding the services we provide as well as the amenities we offer. It is our goal to continuously exceed the expectations of our valued guests, so we strive to be the best in all that we can offer. It is our pleasure to have served you well. We are excited to welcome you back soon! Sincerely, Pedmark Julian A. Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 2.5/5

Albert B. D. Couples - Confirmed reviews ALL

We stayed at Novotel Acqua Manila during Valentine’s Day, and while there were some positive aspects, there were also several disappointing experiences. First, the room was very nice and clean. It was comfortable, well-maintained, and honestly one of the highlights of our stay. The staff were friendly and approachable, which we appreciated. However, it was noticeable that the hotel seemed understaffed. There were moments when staff could not immediately accommodate requests because there were simply too many guests. One major inconvenience was the elevator situation. For a high-rise building, having only two elevators is not enough. We had to wait around 5 minutes or more each time, especially during peak hours, which became frustrating. The reception area is quite small for a four-star hotel and felt crowded. It didn’t give the impression of a premium four-star experience. The breakfast buffet was also disappointing. The selection was very limited and lacked variety, especially when compared to Novotel Manila Araneta City, which offers a more diverse and satisfying spread. The most disappointing part of our stay was the limited parking space. We left the hotel for dinner in Rockwell and returned around midnight, only to find that there were no available parking slots. The staff assisted my husband by arranging a motorcycle ride to the off-site parking area, but because it was raining heavily, he still ended up getting wet. The next morning, he had to go back again to retrieve the car. Additionally, no one assisted me with our bags because all three staff members were occupied at the time. No complimentary service or consideration was offered despite the inconvenience, which made the experience more disappointing—especially since it was Valentine’s Day, a special occasion for us. Overall, while the room itself was great and the staff were kind, the limited parking, elevator delays, small reception area, understaffing, and limited breakfast options significantly affected our stay. We expected a smoother and more memorable experience for a Valentine’s Day booking at a four-star hotel.

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Customer review rating 3.0/5

Evangelina V. Solo - Confirmed reviews ALL

A rat ran across the breakfast area. FEB3.

Dear Valued Guest, We wish to express our sincerest apologies for the experiences you encountered during your stay with us at Novotel Suites Manila at Acqua. Your comments were shared with the team, and we have taken immediate action to ensure that these lapses are corrected. We continuously strive to provide excellent service and a memorable experience for our guests, and we hope that you will give us another chance to become your hotel of choice in Metro Manila. Sincerely, Pedmark Julian Madridejos General Manager Novotel Suites Manila at Acqua

Other web-users rate our hotel

  • 287 reviews 6.5/10 Location
  • 662 reviews 8.5/10 Room
  • 683 reviews 8/10 Service
  • 21 reviews 7.3/10 WiFi
  • 266 reviews 7.8/10 Cleanliness
  • 243 reviews 5.8/10 Food
  • 198 reviews 3.6/10 Breakfast
  • 113 reviews 5.3/10 Pool

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