Customer review rating 4.5/5 15,060 reviews
ALLSAFE approved hotel
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Free WIFI in all areas
Multi-level covered parking
Spa, Kiddie and Adult Pool, Fitness Center and Kids Club
Pillarless Grand Ballroom, 7 Meeting Rooms, 7 floor Event Garden & Tent
All-Day dining with international cuisine, a 24/7 outlet and Executive Lounge
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Discover modern décor and ergonomic comfort in 401 rooms and suites for up to 2 adults and 2 children. Delight in our rooms with work area, hand and rain shower, LED flat screen TV, safety deposit box, tea/coffee making facilities and free WIFI. Our spacious suites include a separate living room and en-suite bathroom with bathtub. Executive Rooms and Suites enjoy access to the Premier Lounge with benefits ranging from all-day refreshments, breakfast, afternoon tea and evening cocktails.
Number of meeting rooms: 12
Maximum size: 1,286 m²
Maximum capacity: 1500 people
Maximum banquet capacity: 910 people
100% genuine reviews from our guestsFind out more
Mardolyn Friends - 20/02/2021 Confirmed reviews ALL
Accomodation is excellent but when it comes in food they not much put attention even though you already told them twice you have allergy in gluten but still they serve food with gluten.
Renato E. Solo - 16/02/2021 Confirmed reviews ALL
The facilty is good and the receptionists are approachable..but there was this one time that they took back my dinner..
Joel G. Friends - 16/02/2021 Confirmed reviews ALL
Accomodating is good,the room pacility,comport room and shower are also good,but the food maybe to improve because i experience and my companion feel getting a stomoch pain.the food for me not good..
My 6th Nights Stay Away From Home
JMqc2021 Business - 03/02/2021 TripAdvisor review
I rarely give a need to improve rating since i already stayed in this property before (and i recommended my family to so too in the past) but this time around the value for money vs the service i received calls for it. The 1st room assigned to me was moldy, the aircon's vent was rusty, the room's carpet were kinda damp and there were dried small splatter of sauces on the wall where the supposedly designated table for eating/work. ive also discovered a used soap on top of the phone (inside the toilet) most likely used by the previous occupant :(. Apart from cleanliness, the service sucks too! i get that the hotel enforces no contact/social distancing policy, but hauling up 3 luggages with close to 85kgs in total, i was given a trolley that has problems with the wheel that made pushing difficult! thats not all, pushin my luggages was the easy part but getting it all out of the trolley and in to the room was brutally hard! (imagine repeating that upon check out) and lastly 3 times i was given the wrong food ration good thing that food they serve tastes good. I was kinda disappointed to receive an email from Novotel that says "Upon arrival at our hotels over the next few months, you’ll see our new ALLSAFE label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality". This was not true at least for what ive experienced because the room wasnt clean at all. I hope that this property indeed will uphold its ALLSAFE label
George Solo - 01/02/2021 Confirmed reviews ALL
It was commendable. I had a great time and didn’t get bored that much.
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