Novotel Manila Araneta City 4 stars

Customer review rating (ALL Rating) 4.7/5 3,509 reviews

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Description

Hotel extras

  • Free WIFI in all areas

  • Multi-level covered parking

  • Spa, Kiddie and Adult Pool, Fitness Center and Kids Club

  • Pillarless Grand Ballroom, 7 meeting rooms, 7-floor event garden & tent

  • All-Day dining with international cuisine, a 24/7 outlet and Executive Lounge

Our accommodation(s)

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Hotel location

Novotel Manila Araneta City

General Aguinaldo Avenue, Araneta City, Quezon City
0810 Manila
Philippines

GPS:14.619989, 121.054251

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,509 reviews

TripAdvisor Rating  4.5/5  1,255 reviews

Certificate of excellence 2024

No problem with the accommodation

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

My 93 yr old mother and I came from a long haul trip, NY-MLA that day. It was a very tiring day for both of us and we reached Novotel past midnight already. Thanks so much that our room was upgraded and we had a very relaxing night and we were even allowed a late check out. It’s really appreciated. We never had any negative feedback in all our stays with Accor group. But I would like to provide you with this one which somehow I know must be dealt by Novotel management. During breakfast, I asked the lady at the fruits section if they have papaya, she answered me - wala kaming papaya,- then I just took 3 slices of honeydew for my mother and brought it to our table. Then I realized, I also had to get honeydew for myself, so I went back to the fruits section, but the platter of honeydew was already empty. Then I asked again the lady .. Ms , May honeydew pa? Then she answered me — kung ano na lang yung andyan, yun na lang, wala na ho- for me, it did not sound well to my ears, but I just left. And what was not good was, after a while when I was about to get something near the fruits section, I saw that there were a lot of sliced honeydew on the platter. This is not about the honeydew, this is about how they communicate with guests. Management should look into this so they can provide training to this lady esp on communication. I also would like to share that the rest of the staff were okay and very polite

Well located, courteous and professional staff around the lobby.

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Carla in reservations is very kind and accommodating. I will stay at Novotel Manila Araneta City again because of her and your lobby and front desk staff. They all seem like happy employees who love their jobs,

Great staff but dirty soFa

Customer review rating 3.0/5

Leonor C. Families - Confirmed reviews ALL

My family and I had a great stay at novotel manila it is one of our go to hotel in the city but we also experienced bug bite I think we got it with the sofa room 1920 we originally book deluxe room for 2 nights but we decided to upgrade the next night to executive suite the next night I never had a chance to report the bug bite because it will be hussle to change for another room again but the next morning I also saw some bug bite to my daughter and husband when we checkout I told the front desk with our concern and let her saw all the pictures of our bites she offered us with some cream but it will take time because she needed to find cream or ointment for the bug bites and we were rushing to leave I'm just hoping that you can take action and clean the sofa the bites is still itchy until today and hoping that next visit we will not experiencing any issues with bug bites again thank you

Good stay

Customer review rating 4.0/5

Mark G. D. Business - Confirmed reviews ALL

The room where I was assigned 1018 is a bit noisy due to kids playing in the aisle and can't sleep well due to babies cry. The lavatory's faucet has leak and I need to use the drinking glass just to avoid water leak that can make the tissue wet.

comfortable & luxurious

Customer review rating 4.5/5

Mel S. Families - Confirmed reviews ALL

Availed early check-in and late check-out I almost did not want Breakfast TO END Kids enjoyed the amenities All personnel are accommodating Will come back, definitely!

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Other web-users rate our hotel

  • 1,159 reviews 9.7/10 Location
  • 1,660 reviews 8.5/10 Room
  • 2,272 reviews 9.1/10 Service
  • 41 reviews 7.6/10 WiFi
  • 875 reviews 8.7/10 Food
  • 832 reviews 8.8/10 Cleanliness
  • 661 reviews 9.1/10 Breakfast
  • 559 reviews 7.5/10 Amenities

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