Novotel Manila Araneta City Hotel 4 stars

Stayed for 4 days 3 nights. We were here for a business trip. We brought our youngest 9 year old daughter along. Room is spacious and comfy with the extra bed. What I loved is the location. Friendly and helpful staff. Keep it up.

The rooms were just the right size, and equipped with the basics though nothing fancy. Although equipment such as the blow dryer and ironing board needed to be checked; I think they've been out of order a long time ago. But yes, no need to pay for movies or be charged for drinking water, thank God! Staff were friendly and helpful. Buffet contained sufficient food choices. But assistance at the function room was below par. Speakers were made to wait and mic feedback went uncontrolled many times. I liked best Novotel's location; it enabled me to shop and meet friends at the mall without having to worry about getting back.

It was my brothers bday..and he is happy with his stay and his family..

Everyone who works in the hotel is pleasant. They project contentment and joy doing their job, willingness to provide assistance without expecting remuneration (tip). There is always a smile! The food selection for breakfast is remarkable! The quality is excellent, nutritious and healthy! Keep up the good work! The room is spacious and clean; comfortable beds, nice bathroom, and clean towels. It has everything I need to make my stay worthwhile!

We really enjoyed our stay in your hotel., all your ammenities our very great... We love the food you served for dinner & breakfast... The pool area is also nice for family activities., but the water in the pool is to cold for young at hearts...

it was a good one and am satisfied

The hotel staff are very accommodating, friendly and nice. very clean room and complete amenities. Overall experience was great.

I checked in on 28 Nov, and received my two sets of key-cards promptly and without any hitch. I booked one room for my family and another room for a visiting Priest from Bicol and my father-in law from Bicol too. We were issued with two beautiful clean rooms and my father-in-law was very happy with his room and the welcome snacks. As for my room, Mr Darwin has brought the Novotel Manila's quality service to a next higher level. His team has offered us with bountiful of local snacks and juices in our room. We felt so pampered. We are sure glad to be home. Imagine staying in a 4-Stars Hotel and receiving a Six-Stars Service. Besides having very good service from all staff (One Star credited) and also never stingy to share and pamper their guests (Another One Star Added). I always believe in "Penny Saved, Pound Foolish" I have met Ms. Dana when she was the Assistant Front Office Manager about two years ago. I managed to have a good chat with her during my recent stay, I realized that she has really groomed to be one of the Super Star in the Front Office. As she has told me twice that it is from the guidance of Mr. Darwin. I definitely readily agree with her because Mr Darwin really has a flare of a Good Top Manager. But to be fair, if Ms Dana do not have the 'Made' and 'The Substance' to be a potential good manager, she will not have made it. As for my judgement, she passed with a Flying Color. She is really bloomed for her job. Mr Mike Brown has good foresight for promoting her after Crystal has left. Ms Dana, thank you for having such a good team in the Premier Lounge. My father-in-law, who is from the Province has been telling me and other guests that he felt very good and happy that he received so many warm greetings from the Hotel Staff. This made him feel sad checking out of the Hotel. Your security personnel Rene who is also from Bicol, is very helpful and polite too. Keep up the bright smile. My uncle who is in 1920 and 1918 also told me to relate his appreciation for the superb service that Novotel has given to our group. Actually I think we have at least 10 rooms including 3 X-suite in our group. Thank you very much Mr. Mike Brown, Mr Darwin and Ms Dana that you have made me feel proud of my previous sharing and boasting of the fantastic service from Novotel before they checked in. You guys didn't fail me. Thank you

I booked a weekend stay with the family which coincided with the Southeast Asian Games. I was expecting the worst given the full occupancy and volume of people in the property. However, much to my surprise the team handled the situation like a well trained athlete! From parking, check in, meals at food exchange and check out I did not experience any hiccup at all. Kudos to the Novotel team. You deserve a Gold medal!

Great facilities and courteous staff.

The staff was polite and accomodating. Room was very comfortable and I had a nice view. I asked for a bigger size robe and it was deluvered immediately. Breakfast buffet was enjoyable. Ala carte dinner menu doesn't have much options. The hand and face towels seems worn out already. But overall it was an amazing experience for me and my friends even for just one night of stay. Thank you!

It was a very nice experience. Thank you esp to your team. Cordial and smiling at all times. :)

I had a memorable experience together with my family. Everyone was pleasant, accomodating & very helpful though I wish the pool was heated. I will cherish my stay there & I will put a good word for this hotel.

Was upgraded to exec suite with club lounge access. Hotel is very conveniently located and facilities are complete. Only issue was the club lounge serve alcoholic beverages complimentary on a very short time frame but I got it for free anyway, so not complaining. The lobby especially the check in counters may need some refurbishments but other than that, everything especially the guest room is superb. The aircon is too loud in the convention center and other public areas but this is Manila and I think is normal there. Overall a great staycation experience for me and would like to come back.

The room, food, staff, and location are top of the world.