Novotel Manila Araneta City Hotel 4 stars

Nice place fir quarantine. Good food. I had a relaxing stay.

good

it was overall a happy stay and we had a very good experience. Definitely we will come back for another staycation. we trust the safety & security seals and know that the hotel strictly implements all safety rules and precautions. this is the assurance that is why we never felt scared staying here and even dining at their assigned breakfast stations and at the gourmet bar.

Nice food, good stay.

It was a nice experience. Clean, cozy and safe.

inspite of pandemic, still we enjoyed our stay, the food , beds and amenities

i look forward for the buffet breakfast.little did I know that there's only buffet of sides

Novotel has been our favorite staycation hotel and we were so happy when it opened to non quarantine guests. The vibes is not the same as before , since it is still pandemic.But all the hotel staff were extremely accommodating and polite! Food was great and the hotel rooms were clean.Thank you so much! Definitely will go back again!

BAD

clean and cozy i would love to stay again.

I was well taking cared off

I rarely give a need to improve rating since i already stayed in this property before (and i recommended my family to so too in the past) but this time around the value for money vs the service i received calls for it. The 1st room assigned to me was moldy, the aircon's vent was rusty, the room's carpet were kinda damp and there were dried small splatter of sauces on the wall where the supposedly designated table for eating/work. ive also discovered a used soap on top of the phone (inside the toilet) most likely used by the previous occupant :(. Apart from cleanliness, the service sucks too! i get that the hotel enforces no contact/social distancing policy, but hauling up 3 luggages with close to 85kgs in total, i was given a trolley that has problems with the wheel that made pushing difficult! thats not all, pushin my luggages was the easy part but getting it all out of the trolley and in to the room was brutally hard! (imagine repeating that upon check out) and lastly 3 times i was given the wrong food ration good thing that food they serve tastes good. I was kinda disappointed to receive an email from Novotel that says "Upon arrival at our hotels over the next few months, you’ll see our new ALLSAFE label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality". This was not true at least for what ive experienced because the room wasnt clean at all. I hope that this property indeed will uphold its ALLSAFE label

the place has an easy access to manila and makati via LRT and MRT. Goodness i cant believe i reached padre faura from cubao in just 20minutes the bed was so comfy i had a good night sleep. may be i have to come back because i was not able to swim in the pool nor make a tour of the hotel, thanks for the delightful and healthy breakfast

overall very good hotel. The hotel staff is very supportive. Hotel break fast spread is excellent and also very good quality. WIFI Connectivity is good. Many shopping malls are located by walking distance. Also many restaurants and eatery outlets are across the street. Hotel follow very stick security measures and makes you secure.

As always from Airport to QC the transition is smooth and the staff courteous - both at airport / check in and generally . The hotel was very busy so service levels in F&B outlets not up to the normal standard but not an issue . One consequence of the hotel being busy was that i had an interconnecting door to next door and the noise made sleep very hard - if you want sleep make sure no inter connecting door