Novotel Manila Araneta City Hotel 4 stars

Accomodating is good,the room pacility,comport room and shower are also good,but the food maybe to improve because i experience and my companion feel getting a stomoch pain.the food for me not good..

I rarely give a need to improve rating since i already stayed in this property before (and i recommended my family to so too in the past) but this time around the value for money vs the service i received calls for it. The 1st room assigned to me was moldy, the aircon's vent was rusty, the room's carpet were kinda damp and there were dried small splatter of sauces on the wall where the supposedly designated table for eating/work. ive also discovered a used soap on top of the phone (inside the toilet) most likely used by the previous occupant :(. Apart from cleanliness, the service sucks too! i get that the hotel enforces no contact/social distancing policy, but hauling up 3 luggages with close to 85kgs in total, i was given a trolley that has problems with the wheel that made pushing difficult! thats not all, pushin my luggages was the easy part but getting it all out of the trolley and in to the room was brutally hard! (imagine repeating that upon check out) and lastly 3 times i was given the wrong food ration good thing that food they serve tastes good. I was kinda disappointed to receive an email from Novotel that says "Upon arrival at our hotels over the next few months, you’ll see our new ALLSAFE label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality". This was not true at least for what ive experienced because the room wasnt clean at all. I hope that this property indeed will uphold its ALLSAFE label

It was commendable. I had a great time and didn’t get bored that much.

Good stay but tha food Im not satisfied

Comfortable laying at bed, relax,

Beautiful hotel! Enjoyed food served towards the end of my stay. First 10 days food served really sucked, totally unexpected from such establishment. The hotel staff were so accommodating & "sweet"..Would have appreciated newspapers delivered to my room to keep me Occupied, being "quarantined" Is no joke... Will definitely choose Novotel for my next travels & or staycation! Many thanks!

the only problem that i experienced in novotel manila is they did not give the requested food i want to eat , because the food they served and give are all same for a long period of time , no soup ,no fruits , we are in quarantine , thats why we need more protein and more vitamins foods, also one more problem they just put that food on the floor beside the doorsteep, pls imbestigate the management in the catering service , how many times i ask for the soup or fruits i rhink rhis is a big negligience fot the staff of catering services, thats all i want to share , mam /sir

The food that os being given during quarantine time is terrible but the food being order in take me out is so good. Double standard of food quality.

Accomodation is great. Ammenities are satisfactory. But very poor food serving for quarantined OFWs. I am wondering who catered the food serving. Is it novotel itself or other 3rd parties. I dont understand a high class accomodation but poor food serving? Not just right.

I enjoyed my 2 weeks stayed in Novotel Manila even i just stayed for the room for my quarantine procedure of our government.. And i like to thanks the hardworking crew who still working in behalf of this pandemic. Thank you Very Much!

Enjoy

It is nice and fantastic to stay here

Having a Very niced experience while staying in the hotel. All the staff is polite,very well coordinated and supportive

The facilities are good but when we arrived on the lobby nobody assist us to bring our baggages to 2nd floor via escalator without a trolley. About the food , some are not well cooked especially the pork , I found no pork meat all fats. Room services are very satisfactory. I’m considering future stay in Novotel!

Unfortunately, my one night refund due to cancellation still not paid back despite 3months or more is passing that I think is not professionally.