We appreciated that our dog is welcome, and we are satisfied with your service and the cleaneliness. Reason why we are so eager to recommend you.

Love staying here. Staff are always so helpful and friendly and that's so important to me. Nice room, clean, and lovely bar and pool area. Just put more staff please during weekends in the breakfast area I suppose if there is any area to improve. Can't blame the hotel breakfast buffet is the best and always packed. ☺️

We've checked-in late night and customer experience was great as they provide recommendations to check-out late we can enjoy our stay at the hotel.

The late checkout at 4pm was very helpful, housekeeping staff are very friendly and accommodating. Executive lounge should have more food/snack choices and a drinks menu. And staff at the executive lounge should be more friendly and accommodating.

Excellent service...from the buffet Brunch during Mother's Day....to the front office staff who facilitated my check in activity...courteous security personnel....and great assistance by Ms. Michee Room is simple yet modern and functional...facilities are very well maintained Will definitely go back

Staying at Novotel is "home away from home"

We arrived in the early morning from airport and was very pleased to be welcome by the team with a surprise flower garland and great room layout

We had an amazing stay at Novotel Manila Araneta City last May 1, 2022. The hotel is very nice and clean plus their staff whi assisted us were all kind and accomodating. They prepared something for us in celebration of our 5th wedding anniversary which I find very sweet & touching that exceeds our expectations. Really highly recommended..

nice hotel and very clean

It was pleasant and fun. My kids enjoyed. Maybe it was just a bad timing that the pool was under maintainance when we went there.

I suggest that the menu will include the prep time of the dish indictaed therein so the I may choose what to order and will kot affect my itinerary; first time that my soup was served last :-( the breakfast buffet pricing is reasonable; the food were delicious; check out the lunch and dinner buffet to see the difference; the check in feature of the app is ok; the hotel staff are very welcoming

During check-in, I flatly told the pretty girl at Novotel that they were the second choice for my stay, even mentioning the hotel I wanted to stay in. The following morning, I take back what i have said. Novotel was great!!! So great, that i am considering the renewal of my ACCOR membership. My mother enjoyed her stay. Believe me when i say that that was the best compliment I have heard thus far.

having the AccorPlus privilege is very rewarding especially in the buffet. Staff were very mindful of health protocols and accommodated my requests. I hope to see the the resumption of lunch and dinner buffet everyday in the near future. I will definitely come back.

The rooms are VERY clean, quite new, and everything works! The sheets are sparklingly clean and newish, bed is totally relaxing. I loved our stay and will definitely return! Great location beside malls and restos. The staff was very helpful —- from the telephone operators to the guards. Highly recommended!

I rarely give a need to improve rating since i already stayed in this property before (and i recommended my family to so too in the past) but this time around the value for money vs the service i received calls for it. The 1st room assigned to me was moldy, the aircon's vent was rusty, the room's carpet were kinda damp and there were dried small splatter of sauces on the wall where the supposedly designated table for eating/work. ive also discovered a used soap on top of the phone (inside the toilet) most likely used by the previous occupant :(. Apart from cleanliness, the service sucks too! i get that the hotel enforces no contact/social distancing policy, but hauling up 3 luggages with close to 85kgs in total, i was given a trolley that has problems with the wheel that made pushing difficult! thats not all, pushin my luggages was the easy part but getting it all out of the trolley and in to the room was brutally hard! (imagine repeating that upon check out) and lastly 3 times i was given the wrong food ration good thing that food they serve tastes good. I was kinda disappointed to receive an email from Novotel that says "Upon arrival at our hotels over the next few months, you’ll see our new ALLSAFE label which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality". This was not true at least for what ive experienced because the room wasnt clean at all. I hope that this property indeed will uphold its ALLSAFE label