Novotel Manila Araneta City 4 stars

Customer review rating (ALL Rating) 4.7/5 2,780 reviews

Novotel Manila Araneta City - Image 1
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Description

Hotel extras

  • Free WIFI in all areas

  • Multi-level covered parking

  • Spa, Kiddie and Adult Pool, Fitness Center and Kids Club

  • Pillarless Grand Ballroom, 7 meeting rooms, 7-floor event garden & tent

  • All-Day dining with international cuisine, a 24/7 outlet and Executive Lounge

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 29 m² / 312 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View or Pool side

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Our Large, well designed Executive Suite includes 1 King bedroom and a separate living room. Offers luxurious bathroom amenities and free local calls. Up to 2 adults and 2 children.

  • Views:

    City View or Pool side

Max. number of persons
5
Area
From 59 m² / 635 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Handheld shower

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Novotel Manila Araneta City

General Aguinaldo Avenue, Araneta City, Quezon City
0810 Manila
Philippines

GPS:14.619989, 121.054251

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • MNL Additional charge
  • NAIA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 396 rooms
  • 2 rooms for people with reduced mobility
  • 20 family rooms
  • 40 connecting rooms
  • 401 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Chinese Mandarin

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge
  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Pets

Pets allowed Additional charge

Catering

6 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

12 Meeting rooms

Business Center

  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Children''s TV Channels

Well-being

In Balance Pool

  • Outside
  • On site

In Balance Pool

  • Outside
  • On site

In Balance Fitness

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 348 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking pricing: 1.12 € 80 PHP Per hour

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators

In-House Guest Parking (1 car)

GPS:14.619989, 121.054251

Parking information

  • On site
  • Indoor parking
  • Private
  • 348 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators

In-House Guest Additional Car

Additional charge

GPS:14.619989, 121.054251

Parking information

  • On site
  • Indoor parking
  • Private
  • 348 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft
  • Parking pricing: 2.10 € 150 PHP Per unit

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Elevators

Redefine the high life and bask under the tropical sun in this casual pool bar by day, and be seen as it transforms into the trendiest outdoor club at night. Groove to the beats of the resident DJ and experience how we party this side of town.

Private and exclusive, our privileged guests get to enjoy the distinct bespoke services: unique buffet spread, afternoon tea, cocktails and use of the business center facilities while enjoying the panoramic view of Manila's skyline.

Beat the heat in Manila with a refreshing treat from our gelato and pastry shop on the ground floor. Grab a cone of our homemade gelato made from natural ingredients and with no preservatives, or take a break in the seating area and indulge.

Food Exchange Manila brings the effervescence of a food market onto your plate featuring an array of fine cuisines prepared in an interactive culinary theatre. Its modern intricate decor is inspired by Philippine beauty and diversity.

There is much more to the flavor of Indian food than just the heat. We are taking your palates on a flavorful journey to experience signature dishes full of strong flavors and mouthful bursts of spicy, sweet, smokey, and savory tastes.

The 6th Manila

The 6th Pool Bar & Lounge is a go-to hotspot in Quezon City. After a game or a concert at the Smart Araneta Coliseum next door, locals gather here to celebrate and wind down.

Bar Type
POOL BAR
Capacity
200
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The 6th Pool Bar & Lounge is a go-to hotspot in Quezon City. After a game or a concert at the Smart Araneta Coliseum next door, locals gather here to celebrate and wind down.

Whether you seek frolicking poolside fun or peaceful relaxation, find both at Novotel Manila Araneta City. On one side of the hotel sits the adult pool, where grown-ups enjoy the serenity while sipping cocktails from the bar. The kiddie pool, on the other

It's easy to stay in shape - body and soul - at Novotel. Get your heart pumping on advanced cardio machines at the gym. After a good workout, unwind in our spa or outdoor pools.

For luxurious massages and treatments, head to the In Balance Spa, where our beauty experts pamper you from head to toe.

Our Grand Ballroom can accommodate 1000 people in a round table set up and may be divided into 3 function rooms for smaller groups. We also offer a Bridal Garden, a 2,500 m² outdoor wedding venue offering exclusivity and exceptional city views

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,780 reviews

Customer review rating 5.0/5

Maricelle M. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay with us. Your comment on the cleanliness is taken note of and will be addressed. We look forward to welcoming you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 4.0/5

Myles S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We appreciate your comments about the check-in process and will take them into consideration as we continuously strive to enhance our guest experience. Thank you once again and we hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Velche T. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be the best place for conventions. We hope to welcome you again. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Lillian F. C. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our receptionist provided you with excellent service during your late check-in. We hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Andrea S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your feedback regarding your stay with us. We are delighted to hear that you found the room comfortable and appreciated our service. We look forward to welcoming you back in the future. Sincerely, Myra Brand Experience Team

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay with us. Your comment on the cleanliness is taken note of and will be addressed. We look forward to welcoming you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 0.5/5

Brian C. Couples - Confirmed reviews ALL

we called customers the operator at 9:40 PM on Monday, October 26 the woman fought me during the call telling me it wasn't available of stuff. I read directly from the book to order the phone call rang 20 times before somebody picked up then the woman that picked up was ignorant, slow and very stupid. She called back to verify the order five minutes later and now we're waiting now 10 minutes to get a price of what it's going to cost the order. Whoever is working tonight needs to learn her job.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience you encountered while trying to place your order. It is our aim to provide efficient and courteous service, and I regret that we fell short of this standard during your interaction. Please rest assured that your feedback will be looked into as we strive to enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely, Myra Brand Experience Team

Customer review rating 4.0/5

Myles S. Families - Confirmed reviews ALL

Completed the online checkin with a promise of seamless process but there was no distinction between the ones who checked in earlier online vs the ones who didn’t, had to wait a while on the line. All staff were accommodating, thank you!

Dear Valued Guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable. We appreciate your comments about the check-in process and will take them into consideration as we continuously strive to enhance our guest experience. Thank you once again and we hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Velche T. Business - Confirmed reviews ALL

Excellent service

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be the best place for conventions. We hope to welcome you again. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Lillian F. C. Couples - Confirmed reviews ALL

We checked in late. The receptionist is very accomodating

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that our receptionist provided you with excellent service during your late check-in. We hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Andrea S. Families - Confirmed reviews ALL

good service

Dear Valued Guest, Thank you for your feedback regarding your stay with us. We are delighted to hear that you found the room comfortable and appreciated our service. We look forward to welcoming you back in the future. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Maxene M. Families - Confirmed reviews ALL

It was a great stay especially for someone who attended a concert since smart araneta was just beside novotel so it was very convenient. Overall stay was great and also the food and service were 10/10

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed our food and service. We look forward to welcoming you back. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Isabel C. A. D. R. Couples - Confirmed reviews ALL

Meals at The Food Exchange were always good and great selections. However, this was my first time availing of the rooms. Very satified over all.

Dear Valued Guest, Thank you for your kind words regarding our staff and dining options. We are delighted to hear that your overall experience was satisfying during your stay. Your positive feedback inspires our team to continue delivering exceptional service. We hope to welcome you again soon. Sincerely, Myra Brand Experience Team

Customer review rating 3.5/5

Gamaliel F. Business - Confirmed reviews ALL

The receptionist is customer friendly. Nice and comfy room at 1401

Dear Valued Guest, Thank you for your feedback regarding your experience at our hotel. We are pleased to hear that you found our room comfortable and appreciated our receptionist's service. Your feedback is invaluable as it helps us understand how we can serve you best. We hope to welcome you again. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Johanna P. G. Business - Confirmed reviews ALL

Excellent service

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our service to be excellent and your overall experience satisfying. Your feedback motivates our team to continue providing outstanding hospitality. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Sharey R. C. Business - Confirmed reviews ALL

Attend PCQACL

Dear Valued Guest, Thank you for sharing your positive experience. We are delighted to hear that you had a comfortable stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Sheeryn G. M. Business - Confirmed reviews ALL

It’s always a joy to take part of events organized at this Novotel. Location is perfect and the staff is super kind and accommodating

Dear Valued Guest, Thank you for your sharing your experience with us. We are delighted to hear that you had a fun and comfortable stay. Our team takes great pride in providing exceptional service, and your kind words will inspire them further. We hope to welcome you again soon. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Emma P. Families - Confirmed reviews ALL

Our experience at Novotel Hotel was truly wonderful, and we couldn’t be happier with the service and hospitality we received. From the warm, welcoming atmosphere to the kindness of the staff, everything made our stay memorable. Definitely a 10/10! ⭐️ I would especially like to extend my heartfelt thanks to the entire Lost and Found team and the manager for kindly helping us locate my eight-month-old granddaughter’s missing hair clip. It may seem like a small thing, but it meant so much to me because I was worried that she might swallow it. I’m genuinely grateful for the time, effort, and care they took to help us. We checked out on October 20, and I called Novotel the following day. The team was incredibly helpful and reassuring. They checked the CCTV, and a staff member confirmed that the hair clip was still in my granddaughter’s hair when we left the hotel. Later, we realized that it had fallen off and was among our belongings inside the car. Your kindness, patience, and willingness to go the extra mile touched me deeply. Moments like these remind us that great hospitality is not just about providing excellent service—it’s about making guests feel cared for, valued, and at ease. Thank you so much to everyone involved! Please know that your efforts are sincerely appreciated. You made our stay even more special, and I’ll definitely remember this experience with a smile. ❤️ A big thank you to the wonderful Novotel team! I would gladly recommend Novotel Hotel to others and look forward to staying with you again. Keep up the amazing work! 🌟 Emma P.

Dear Valued Guest, Thank you for taking the time to share your experience with us. Your kind words regarding our hospitality and service are greatly appreciated. We will certainly share your feedback with our team, particularly with those involved in assisting you. We look forward to welcoming you back. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Fortunato A. Families - Confirmed reviews ALL

Wonderful!

Dear Valued Guest, Thank you for sharing your experience with us. Your feedback is invaluable as it helps us understand how we can improve. We hope to welcome you back. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Cindy C. S. Solo - Confirmed reviews ALL

It was my first time stay at Novotel Aranetta as its my first time came to Philippines. And overall im satisfy. The staffs all were nice. The concierge staff. The receiption staffs, even the securities. Esp the one stationes at the entrace near the restaurant, she pointed out the location of supermarket and where i can buy souvenir. Thanks to Ms Far, the reception staff who granted my request for early check in at 12.00pm Thankyou so much everyone. Will definetely stay in this hotel again. If a1 concert at frontier theater in the future Takecare and see you again!

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you had a comfortable stay. Your feedback is invaluable to us as we continue to improve our services. We look forward to welcoming you back. Sincerely, Myra Brand Experience Team

Customer review rating 3.5/5

Dane G. Business - Confirmed reviews ALL

Satisfied-just noticed the customers lift is busy at times.

Dear Valued Guest, Thank you for sharing your experience with us. Your feedback is invaluable as it helps us identify areas where we can improve. We hope to welcome you back. Sincerely, Myra Brand Experience Team

Customer review rating 4.0/5

Fatima D. Families - Confirmed reviews ALL

overall experience is satisfying, however checking in, as well as checking out took so long.. I don't know the process you have but after giving customer's name, verifying and aggreeing, i guess that should good to go.. but it really takes so long for your verification. after the front desk gets our name, there's a lot of checking in the computer. one customer takes maybe 10 minutes and more waiting for what it is you found out in the computer. making your queue longer as well.

Dear Valued Guest, Thank you for sharing your experience with us. We truly appreciate your feedback about the check-in and check-out process. Your insights will be taken into consideration as we continually seek to improve our operations for a smoother experience. We hope to welcome you back. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Crisanto G. P. Business - Confirmed reviews ALL

Comfortable

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you found your stay excellent and comfortable. We hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 4.5/5

Reylan O. Couples - Confirmed reviews ALL

Good

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you had a good experience with us. We hope to welcome you back soon. Sincerely, Myra Brand Experience Team

Customer review rating 5.0/5

Eden G. Families - Confirmed reviews ALL

We've stayed at Novotel several times as a family, and it never fails to amaze us. Every visit has been a wonderful experience, thanks to the exceptional hospitality of the staff. They are always kind, accommodating, and welcoming, greeting guests with warm smiles that make us feel at home from the moment we arrive. The consistent level of service and genuine care shown by the team is what keeps us coming back. Novotel has become our family's favorite hotel, and we always look forward to creating more special memories here. Thank you for always delivering an outstanding and memorable stay!

Dear Valued Guest, Thank you for your kind words. We are delighted to hear that our team has consistently provided you with exceptional hospitality and a welcoming atmosphere during your visits. Your feedback reinforces our commitment to excellent service. We are grateful for the opportunity to serve you and your family and look forward to welcoming you back soon. Sincerely, Myra Brand Experience Team

Other web-users rate our hotel

  • 889 reviews 9.7/10 Location
  • 1,344 reviews 8.3/10 Room
  • 1,915 reviews 9.1/10 Service
  • 37 reviews 7.6/10 WiFi
  • 701 reviews 8.5/10 Food
  • 670 reviews 8.8/10 Cleanliness
  • 537 reviews 9.3/10 Breakfast
  • 446 reviews 7.4/10 Amenities

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