Admiral Hotel Manila - MGallery Collection

Customer review rating (ALL Rating) 4.6/5 1,237 reviews

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Admiral Hotel Manila - MGallery Collection - Image 1
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2138 Roxas Boulevard, Malate, 1004 Manila, Philippines

Description

Hotel extras

  • Entire top floor with Doña Presidential Suite can be privitized for exclusivity & luxury

  • Indulgent restaurants including a rooftop bar & Admiral Club with a digital catwalk table

  • Families, kids and fur babies are welcome and treated as VIPs (Very Important Pets)

  • Located in the historic lane of Roxas Boulevrad with the best Manila Bay and sunset views

  • Filipino-Spanish design & Art Deco style with uniquely themed guest floors, rooms & suites

Our accommodation(s)

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Hotel location

Admiral Hotel Manila - MGallery Collection

2138 Roxas Boulevard, Malate
1004 Manila
Philippines

GPS:14.565582, 120.985225

Telephone
Fax +63 2 5318 9000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,237 reviews

Customer review rating 4.5/5

Madelyn E. Families - Confirmed reviews ALL

We will book again .

Customer review rating 5.0/5

Justin J. M. Families - Confirmed reviews ALL

We had a lovely 3 day stay. The hotel was beautiful including the restaurants. Mr Griffin the concierge was especially helpful organising tours for us. Could not recommend more highly.

Customer review rating 5.0/5

Catherine L. Families - Confirmed reviews ALL

The room was clean and suitable for our family, the staff were friendly and helpful, and the overall environment made our family stay relaxed and pleasant.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Admiral Hotel Manila - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It will be great if you could also share your experience on the TripAdvisor website and allow millions of travelers to be tempted to come to stay with us and at the same time helping us to be the one of best-rated hotel in Manila. Your contribution will be highly appreciated. Click on the link below and it takes only a few minutes. https://tinyurl.com/3bhzx6sv Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila-MGallery Collection

Customer review rating 2.0/5

Daryl B. Couples - Confirmed reviews ALL

As a Diamond ALL and Explorer+ member, I offer the following comments on our 8-night stay with you. Please note that I have only commented on the highs and lows. Should you with to discuss any of my issues, we will be staying with you again 20-22 January, before returning to Australia. We are wonderfully greeted on our arrival (late due to missing luggage) by your outstanding Concierge staff. They and the Club Lounge staff were both excellent in trying to chase up our luggage. The Club Lounge ranges from terrible to quite good. It lacks efficiency, consistency and frequently adequate supervision. Service times can be terrible, because staff have not planned ahead. I get the feeling of style being far more highly regarded than substance. Staff look elegant carrying in two clean wine glasses on a silver tray, when 12 are needed quickly. There is no evidence of initiative or perhaps delegated authority. It does not need more staff, it just needs initiative. However, there were a few outstanding staff. However, considerable improvement in the Club Lounge was noted on 28-30 December, presumably because of a response to valid customer feedback. My preference would be to see more savoury than sweet food and hot dishes served hot and to tables, rather than cool to cold and placed on the buffet buffet to be devoured quickly by a few guests. The area reserved for the Club Lounge needs to be expanded, entry controlled and I suggest exclude children between the ages of two and twelve, or those guests seated in a separate area. Ruby Wongs was exceptional, if expensive. I personally do not think that the “secret door” is necessary. The main barman is exceptional and could serve as a model or trainer for many of your hospitality staff. Our two lunches in the El Atrio were only memorable for us being served cold, undercooked and unappetising French Fries - while the place was almost empty. We agreed never to eat there again. We chose to eat breakfast at the Admiral Club. Generally it was very good, but the hot dishes were rarely more than warm and the barista coffee tasted different most days. Staff there were very good. Housekeeping was generally very good. There were no cards for Complimentary Drinks, nor were they on the app. We were not offered an upgrade or advised why one was not available. sincere regards Daryl (Fred) B.

Customer review rating 4.0/5

Ajyrmae C. Couples - Confirmed reviews ALL

We communicated with the hotel prior to check in for the necessary information and pre-arrival offers but check in staff informed us they did not have it on file. We did not think much of it as the staff fixed it right then. However, upon check out we were taken aback when we almost got charged ₱3750 for food we did not order. If we were in a hurry and didn’t check, it would have been troublesome.

Dear Ms. C., Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered both during check-in and at check-out. While we’re glad our team was able to address the missing pre-arrival information upon your arrival, we understand how concerning it must have been to see incorrect charges at check-out. Please rest assured that this is not the level of service we strive to provide. Your feedback has been shared with our team so we can review our internal processes and prevent this from happening again. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a smoother and more seamless stay in the future. Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila-MGallery Collection

Other web-users rate our hotel

  • 365 reviews 8.7/10 Location
  • 1,010 reviews 8.7/10 Room
  • 1,732 reviews 9/10 Service
  • 12 reviews 8.2/10 WiFi
  • 873 reviews 8.8/10 Food
  • 658 reviews 9.6/10 Vibe
  • 381 reviews 8.5/10 Amenities
  • 314 reviews 8.6/10 Cleanliness

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