Dear Mr. I., Thank you for sharing your thoughtful feedback with us. We are delighted to know that you appreciated the warm hospitality of our team. It is especially rewarding to hear that our colleagues made you feel welcome, from recognizing your Platinum membership during check-in to assisting with your luggage and ensuring your Grab car arrival was taken care of. We will be sure to share your kind words with the team as encouragement. We also sincerely appreciate your constructive feedback regarding the building layout and breakfast information. We understand that having a printed summary or written guide would be helpful for your convenience, and we will take this into consideration as we continue to improve our guest experience. Furthermore, we regret that the absence of a welcome amenity left you feeling disappointed. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Thank you once again for choosing to stay with us and for giving us the opportunity to improve. We look forward to welcoming you back for an even more enjoyable and memorable stay "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Mr. Colemn, Thank you for your wonderful and detailed review! We are delighted to know that you enjoyed our hotel’s Art Deco design, Filipino cultural touches, lobby, breakfast, pool, spa, and the vibrant atmosphere at Ruby Wong’s Godown. It is especially rewarding to hear your kind compliments on our smart TVs, toiletries, and shower experience. We also appreciate you highlighting the areas where we fell short. We sincerely apologize for the minibar setup, the unmet pillow preference, delays in replacing pool towels, toiletries running out too quickly, and the limited complimentary bottled water. Your feedback is valuable, and we will share these observations with the relevant teams to help us improve our attention to detail and deliver a more personalized and seamless experience. Thank you once again for staying with us and for helping us improve. We look forward to welcoming you back to MGallery Admiral, Manila for another memorable stay! "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Ms. B., Thank you for sharing your feedback and for choosing MGallery Admiral, Manila for your business stay. We are delighted to hear that you found our team approachable and friendly, and that you had a pleasant overall experience. We sincerely apologize for the inconsistencies you encountered with essential amenities and housekeeping, particularly the replenishment of toilet paper and soap, as well as the vacuuming and cleaning of your room. Please be assured that your comments have been noted and will be shared with our housekeeping team to help us improve our service and ensure greater attention to detail. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even more comfortable and seamless stay. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Ms. T., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. Arun, We sincerely apologize for the disappointing experience you had during your stay with us. We regret that your check-in experience fell short of expectations, and that the renovation noise and housekeeping service affected your comfort. Please be assured that we take your feedback seriously, as this is not the level of service we strive to provide. Your comments will be shared with the relevant teams for review and improvement. We truly regret that we were unable to deliver the comfortable and seamless stay you deserved. We hope you will give us another opportunity to restore your confidence in MGallery Admiral, Manila and provide you with a much better experience. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Mr. F., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. S., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Ms. R., Thank you for sharing your feedback with us. We are pleased to know that you found your room comfortable and clean, and that our team members made a positive impression through their friendly service. However, we sincerely apologize for the confusion and disappointment regarding your breakfast inclusion and Platinum membership recognition. We understand how frustrating it must have been to communicate your membership status in advance, exchange several emails and WhatsApp messages, and still find that the necessary arrangements were not properly reflected upon your arrival. We regret that the matter was not handled more clearly and seamlessly, particularly when you sought clarification regarding the breakfast arrangement. We recognize that better communication and coordination between our teams were needed, and we are sorry that this affected your overall experience. Your feedback is valuable to us, and we will share it with the relevant teams for review to help improve our handling of membership benefits, reservation details, and guest communications. Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the smooth, thoughtful, and personalized experience you deserve as a valued Platinum member. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Mr. B. Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We regret that your room arrangement requests, despite being communicated in advance, were not properly recorded, resulting in a room affected by traffic noise. We also apologize for the construction noise that disturbed your rest earlier than the communicated schedule, as well as the delay in addressing your TV remote request. Furthermore, we understand how frustrating it must have been to repeatedly confirm your breakfast payment over two mornings. This is certainly not the seamless experience we aim to provide, and we apologize for the oversight and inconvenience caused. On a positive note, we are pleased to know that our team members left a good impression through their politeness and professionalism. Your kind recognition is greatly appreciated and will be shared with the team. Please be assured that your feedback regarding communication, service coordination, and billing records will be shared with the relevant departments for review and improvement. We truly appreciate your comments, as they help us identify areas where we need to do better. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay in the future. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Ms. N., Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you encountered during your stay with us. We are deeply concerned to learn that the soup delivered to your room was not served at the appropriate temperature and, more importantly, that you felt unsupported when you were unwell and requested assistance. We understand how distressing this must have been, and we are truly sorry that our response did not reflect the care and attentiveness you rightly expected from us. We also regret the inconvenience caused by the construction noise and the unpleasant sewage odor. These concerns, together with the service shortcomings you described, are certainly not the experience we wish to provide our guests. Please be assured that we take your comments seriously and we shared them with the relevant teams for review and follow-up. We recognize that we fell short of your expectations, and we sincerely regret the loss of confidence this has caused. Thank you for bringing these matters to our attention. We hope you will allow us the opportunity to address your concerns and demonstrate the level of hospitality and care that should define every guest's stay with us. "Creating Memorable and Meaningful Moments." Sincerely, Lizel Tumaliuan-Mesa Assistant Guest Experience Manager Admiral Hotel Manila - MGallery Collection

Dear Ms. D. V., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. M., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection

Dear Mr. C., Thank you for taking the time to share your great rating and wonderful feedback regarding your recent stay at Admiral Hotel Manila - MGallery Collection. We are delighted to know that you had an enjoyable experience with us. Positive comments such as yours inspire our team to continue delivering exceptional service and memorable stays to all our guests. Rest assured that your kind words will be shared with our colleagues, who will be thrilled to know that their efforts contributed to making your visit a pleasant one. We would also be grateful if you could share your experience on TripAdvisor. Your review can help fellow travelers discover Admiral Hotel Manila and support us in maintaining our position as one of Manila’s highly rated hotels. Your contribution would mean a great deal to us. Simply click the link below—it only takes a few minutes: https://tinyurl.com/3bhzx6sv Thank you once again for your valuable feedback and for choosing Admiral Hotel Manila - MGallery Collection. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Alessandro Mortillaro General Manager Admiral Hotel Manila-MGallery Collection