Dear Valued Guest, Thank you for your continued trust in Mercure Bangkok Sukhumvit 11 and for taking the time to share such detailed feedback. We’re delighted that you enjoyed your Privilege King Room and our hotel facilities, and that our Reception, Concierge, and Privilege Club Lounge teams made you feel welcome. A special thank you for recognizing Mr. Don from our Club Lounge. We’re so pleased to hear that he made such a positive impression on you. We’ll be sure to share your kind words with him! At the same time, we sincerely apologize for your disappointing breakfast experience. Your concerns regarding the cleanliness of glasses, coffee mugs, and dining areas, as well as the limited variety for vegetarian and halal dietary requirements, are taken seriously. We’re also sorry that you felt the restaurant team was less welcoming toward hotel guests. Every guest deserves the same warm and attentive service. As Lily Fu’s is operated by a third-party restaurant partner, we will share your feedback with their management for review and follow-up. We understand your expectations and regret that the breakfast experience did not reflect the standard you expected during your stays with us. Thank you again for your honesty and continued loyalty. We truly appreciate your recognition of our team, especially Mr. Don, and hope to welcome you back to Bangkok for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, We’re truly sorry that your experience with us was so disappointing, especially after planning your group stay three months in advance. We understand how important it was for your five rooms to be close together, and we regret that we were unable to meet your expectations regarding room allocation and your smoking-room requests. We’re also sorry that the discussion about upgrading your rooms left you feeling pressured and that the room options communicated by our Reception team seemed inconsistent. We understand how frustrating this must have been, and this is certainly not the impression we want to leave with our guests. We will review your feedback with our Front Office team to better understand what happened and how we can improve our communication and handling of group room requests. We also appreciate your comments about the limited vegetarian options and are sorry that the selection did not meet your expectations. We’ll share this feedback with the relevant team for review. We understand that this experience has affected your willingness to stay with us again, and we sincerely regret that we let you down. Thank you for bringing these concerns to our attention. We hope to have the opportunity to restore your confidence in Mercure Bangkok Sukhumvit 11 in the future. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your wonderful rating and for your continued support as an ALL Platinum member! We’re delighted to hear that you felt recognized and appreciated during your stay, and that you enjoyed your upgrade and membership benefits. It’s especially lovely to know that you’re feeling at home with us and enjoying the spacious, clean, and comfortable rooms. A special thank you for recognizing Som, Liew Liew, and Don from our Privilege Club Lounge. We’re so proud to hear that they made your experience exceptional, and we’ll be sure to share your kind words with them. We also appreciate your honest feedback regarding the room style. While our rooms may not be the most modern, we’re happy that you found them comfortable and homely. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly value your loyalty and look forward to welcoming you back for many more enjoyable stays! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for sharing such wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and experienced such warm, professional service throughout the hotel. It’s lovely to know that our Reception and dining teams made you feel welcome. A special thank you for recognizing Addison! We’re so pleased that he made such a positive impression, and we’ll be sure to share your kind words with him and the entire team. Your appreciation means a great deal to all of us. Thank you again for choosing Mercure Bangkok Sukhumvit 11, and we look forward to welcoming you back for another wonderful stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your lovely feedback and for rating your overall experience! We’re pleased to hear that you found our facilities clean and that your stay met your expectations. We always aim to provide a comfortable and reliable experience for our guests. We also appreciate your feedback regarding the booking website. We’re sorry that you found it a little difficult to navigate, and we understand how important a smooth booking process is. Your comments are valuable and will be shared with the relevant team for consideration. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back for another enjoyable stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your lovely feedback and for rating your stay! We’re so happy to hear that you and your family had a good experience with us. It’s wonderful to know that our team’s polite and friendly service made a positive impression on your stay. Thank you also for recommending Mercure Bangkok Sukhumvit 11 to your family and friends. Your kind words mean a lot to our team, and we look forward to welcoming you and your family back for another enjoyable stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your feedback and for rating your stay. We’re glad you appreciated the room upgrade and enjoyed the spaciousness of your room. However, we sincerely apologize for the problem with the hot and cold water fittings. We understand how inconvenient and frustrating this must have been, especially when you were unable to get hot water as expected. We’ll share your feedback with our Engineering team for inspection and follow-up. We’re also delighted to hear that Adison was observant and helpful during your stay. We’ll be sure to share your kind recognition with him! Regarding access to our Privilege Club Lounge, we would be happy to welcome you there on your next visit, subject to your room package or applicable access arrangements. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to provide you with a smoother and more comfortable experience on your next stay at Mercure Bangkok Sukhumvit 11. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your lovely rating! We’re happy to hear that everything went well and that you enjoyed a comfortable stay with us. It’s always rewarding to know that our guests have a pleasant experience at Mercure Bangkok Sukhumvit 11. Thank you again for choosing to stay with us. We look forward to welcoming you back to Bangkok for another enjoyable visit! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We’re glad to hear that you had a good overall experience, enjoyed our convenient location, and found your stay comfortable. It’s lovely to know that you would consider staying with us again! We’re sorry that our breakfast selection did not fully meet your expectations. We appreciate your honest comment about the variety and will share it with Lily Fu's team as we continue looking for ways to improve the breakfast experience. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back and making your next stay even more enjoyable! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your lovely rating! We’re delighted to hear that you enjoyed your stay and found our team welcoming and friendly. A special thank you for mentioning Bombay — we’re so pleased he made such a great first impression and gave you a warm welcome on arrival. We’ll be sure to share your kind words with him! Thank you again for choosing Mercure Bangkok Sukhumvit 11. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for sharing your feedback and for rating your stay! We’re glad to hear that you had a positive experience overall and enjoyed our convenient location. However, we’re sorry that the room lighting was not as comfortable or practical as you expected. We understand how important good lighting is for a comfortable stay, and we’ll share your comments with our team for review. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We appreciate your feedback and hope to welcome you back for an even better stay next time! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for making Mercure Bangkok Sukhumvit 11 your favorite place to stay in Bangkok! It’s always a pleasure to welcome you back, and we’re thrilled to hear that you continue to enjoy our location, comfortable rooms, and the warm hospitality of our team. A special thank you for giving our Concierge boys a mention! We love hearing that their helpfulness and sense of humor make your stays even more enjoyable. We’ll be sure to share your lovely compliments with the whole team — they’ll be delighted! Thank you for your continued loyalty and for making us part of your Bangkok visits. We look forward to seeing you again soon for more great stays and a few more laughs along the way! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your lovely review and for rating your stay! We’re delighted to hear that you enjoyed your time with us, from the spacious room and comfortable bed to the pool area and our convenient location on Sukhumvit Soi 11. It’s especially wonderful to know that our Housekeeping, breakfast, and Reception teams made you feel well looked after, and that you enjoyed your evening at Lily Fu’s. We’re also glad our team could assist when you decided to extend your stay for another night. It’s always lovely when guests choose to stay a little longer! Thank you for recommending us and for sharing such kind words about our team. We truly appreciate your support and look forward to welcoming you back to Mercure Bangkok Sukhumvit 11 for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and for sharing such lovely feedback! We’re delighted to hear that you enjoyed your Privilege King Room, especially the spacious comfort, beautiful high-floor view, and access to our Privilege Club Lounge. It’s wonderful to know that our Reception, Housekeeping, and the entire team made you feel so welcome and well taken care of throughout your stay. Your kind words mean a great deal to all of us. We’ll be sure to share your feedback with our Heartists, as it’s always encouraging to know their efforts have made a guest’s stay special. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back for another exceptional stay! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for your continued support and for choosing to stay with us on many occasions. We’re sorry to hear that this stay did not meet your usual expectations. We understand your disappointment in finding the room smaller than others in the same category, especially as a returning guest. We also sincerely apologize for the condition of the bed, as your comfort should always be a priority. Your feedback is important to us, and we will share your comments with our Front Office and Engineering teams to review the room allocation and inspect the bed accordingly. We truly value your loyalty to Mercure Bangkok Sukhumvit 11 and hope to have the opportunity to welcome you back with the comfortable experience you have come to expect from us. Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for staying with us again and for sharing such thoughtful feedback. We’re so happy to hear that you had another enjoyable week with us and that our team made you feel well looked after. Your kind words about our attentive and helpful Heartists mean a lot to us. We also appreciate you pointing out the two areas where we could have done better. We’re sorry that the body wash was occasionally missed during your stay, even though our Housekeeping team responded promptly when you informed them. We’ll share this with the team to help ensure these small but important details are checked consistently. Regarding the drinking water, we understand why the change in communication towards the end of your stay was surprising, especially given your previous experiences with us. We’re sorry for the confusion and will clarify our service procedures with the team to ensure our communication is consistent and clear. Thank you again for your continued trust and loyalty. We truly appreciate you taking the time to help us improve, and we look forward to welcoming you back for another happy and comfortable stay at Mercure Bangkok Sukhumvit 11! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating! We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and hotel amenities. It’s lovely to know that you had such a pleasant stay with us. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you for sharing your experience and for rating your stay! We’re delighted to hear that you enjoyed our spacious and comfortable room, refreshing swimming pool, and the professional care of our team. A special thank you for recognizing Adison from our Concierge team and our Reception team. We’ll be sure to share your kind words with them! We also appreciate you sharing your perspective on the cancellation policy, especially given the uncertainty of standby travel. We understand how important flexibility can be when travel plans depend on availability, and we’re glad you found a booking option that suited your needs. Thank you again for choosing Mercure Bangkok Sukhumvit 11. We truly appreciate your feedback and hope to welcome you back for another comfortable stay in Bangkok! Warm regards, Apiradee Choojiew, Front Office & Quality Manager

Dear Valued Guest, Thank you so much for your perfect rating and such lovely feedback! We’re so happy to hear that you enjoyed our spacious rooms, convenient location, and the vibrant atmosphere of the hotel. It’s especially lovely to know that Som in our Privilege Club Lounge made your stay even more special. We’ll be sure to share your kind words with her — she’ll be delighted to know that her friendly nature and warm smile left such a wonderful impression! Thank you again for choosing Mercure Bangkok Sukhumvit 11. It was a real pleasure having you with us, and we hope to welcome you back for another great stay soon! Warm regards, Apiradee Choojiew, Front Office & Quality Manager