Dear Valued Guest, Thank you so much for taking the time to share your feedback, and happy belated birthday! We are delighted to hear that you had a fantastic time celebrating with friends at our property, and that your accommodation, breakfast, our team, check-out, and value for money all reflected the excellent standard we strive for. A special thank you for mentioning Fah — we're so glad she contributed so much to your satisfaction, and we will be sure to pass along your appreciation to her. We would also like to apologize for the mosquitoes you encountered during your stay, as well as any concerns with check-in and cleanliness. We take this feedback seriously and will share it with our relevant teams for review. We truly appreciate your loyalty as a Classic ALL member and your perfect recommendation score, and we look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such detailed feedback about your family stay. We are delighted to hear that you found the resort really beautiful and the food really nice, and that both the spa experience and the floating breakfast option stood out as highlights. We appreciate you flagging the buggy wait times to reach your room, especially given how many guests are being coordinated across the resort at once. We will share this feedback with our transportation team as we continue to look at ways to improve response times. We truly appreciate your loyalty as a Classic ALL member and your strong recommendation score, and we look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review — we absolutely love the enthusiasm! We are thrilled to hear that every part of your stay, from check-in to check-out, was so perfect, with the pools, restaurants, and staff all making your experience one you loved every minute of. And a huge special thank you for mentioning Kimmy — we love her too, and we will be sure to pass along your generous appreciation to her! We truly appreciate your perfect recommendation score, and we look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such positive feedback about your solo stay with us. We are delighted to hear that you found the location well-suited and beautiful, and that your experience overall was easy and relaxing, with perfect scores across arrival, accommodation, cleanliness, our team, and check-out. We're also glad to know you felt well-recognized as an ALL member during your stay, and that the gym, pool, and your treatment experience all met the excellent standard we strive for. We appreciate your feedback on the breakfast buffet size and will share this with our F&B team for consideration. We truly appreciate your perfect recommendation score and your loyalty as a Classic ALL member, and we look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Congratulations on your marriage, and thank you so much for choosing Avista Hideaway for your honeymoon and for sharing your feedback with us. We are absolutely delighted to hear that it was the best honeymoon with the best staff, and that our dreamy location, cleanliness, and team all left such a strong impression, especially your check-out experience and the value for money you found. A special thank you for mentioning Gina — we're so glad she contributed so much to your satisfaction, and we will be sure to pass along your appreciation to her. We would also like to thank you for your constructive feedback regarding the accommodation timing during check-in, as well as your thoughtful suggestion about focusing on quality over quantity in our breakfast variety. We will share both points with our front office and F&B teams as valuable input for improvement. We truly appreciate your perfect recommendation score, and we hope to welcome you and your wife back to Avista Hideaway Phuket Patong for many more special occasions! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such enthusiastic feedback about your week with us. We are absolutely delighted to hear that everything, from the service and staff to the facilities, room, gym, pools, views, and dining, came together to create a simply perfect stay. It also means a great deal to know that our location's balance between tranquility and proximity to Patong worked so well for you. A special thank you for mentioning Faisal — we're so glad his help during check-in and his local recommendations added such value throughout your trip, and we will be sure to pass along your appreciation to him. We noted your feedback regarding check-out and WiFi, and we will continue to look at ways to improve these areas. We truly appreciate your perfect recommendation score and your loyalty as an ALL member. We look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the deeply disappointing start to your holiday in Phuket. We take your concerns very seriously. It is not acceptable for a room to differ from what was advertised on the official ALL Accor platform, and we understand how frustrating it was to be assigned a room with essentially no view after booking with the expectation shown in the listing. We are addressing this directly with our reservations and revenue teams to ensure our room categorization and photography accurately reflect what guests will receive. We are equally concerned to hear about geckos and insects around the air-conditioning vents, and we are having our pest control and engineering teams inspect this thoroughly. We also sincerely apologize for the disturbance caused by the noise from Room 512, and while we're glad our security team responded, we recognize this should never have affected your ability to rest on your first night with us. We also understand your frustration regarding the Best Price Guarantee request not being resolved to your satisfaction. As a Classic ALL member who chose to book directly with us, you deserved better value, transparency, and recognition, and we regret that this experience has affected your confidence in booking directly with Accor. We would very much like the opportunity to speak with you personally to address each of these points and make things right. Please feel free to reach out to us directly so we can follow up. We hope to have the chance to restore your trust in Avista Hideaway and in booking directly with us in the future. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such outstanding perfect scores across every aspect of your couple's stay, from arrival and check-in to accommodation, cleanliness, breakfast, and our team. We are especially delighted to see perfect ratings across dining, the bar, in-room dining, the gym, the pool, and your treatment experience, as well as our sustainability efforts. We truly appreciate your perfect recommendation score and are thrilled that every aspect of your stay reflected the excellence we strive to deliver. We look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to share such detailed feedback with us, and please accept our sincere apologies for the experience you described during your seven-night family stay. We take the safety concerns you raised extremely seriously, particularly the exposed wires near the kids' pool that your child came into contact with, and the broken tiles in the pool area. This is a matter of genuine concern for us, and we are escalating this immediately to our engineering and pool maintenance teams to ensure a thorough inspection and correction of these hazards. We are also very sorry to hear there was no pool attendant present during your stay, and we are addressing this staffing gap directly. We would also like to apologize for the frayed and torn towels, the lapse in proper turndown service, and the mosquito presence across multiple areas of the resort, including your room, the spa, breakfast, and the kids' club. These are not the standards we hold ourselves to, and we are sharing this feedback with our housekeeping and pest control teams for immediate review. We've also noted your comments regarding in-room dining and staff training, which we are taking seriously as areas requiring further attention. As a valued Classic ALL member, we deeply regret that this stay did not reflect the level of care and maintenance you deserve, especially given the safety concern involving your child. We would be very grateful for the opportunity to speak with you directly to learn more and to follow up personally on the corrective actions being taken. We hope to have the chance to welcome you and your family back for a stay that truly reflects the property's potential and our commitment to your safety and comfort. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing your feedback about your comfortable stay with us. We are delighted to hear that Luzy's friendliness at the front desk and Wee's helpful service at breakfast stood out during your time as a couple with us, and we will be sure to pass along your kind words to both of them. We truly appreciate your loyalty as a Silver ALL member, and we look forward to welcoming you back to Avista Hideaway Phuket Patong for another comfortable stay soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such detailed feedback about your family's stay. We are delighted to hear that you found the hotel beautifully located with a brilliant atmosphere, and that our team catered so well to all your family's needs, from arrival and check-in through to your lunch and dinner experiences at Avista. It's also great to know you appreciated our eco-friendly approach, from sustainable food initiatives to reducing single-use plastics. A special thank you for mentioning Mamado and the entire team — we will be sure to pass along your appreciation to them. We did note your feedback regarding the recognition you received as an ALL member during your stay, and we're sorry our team wasn't more attentive to this. We will share this with our front office team to ensure ALL members are properly recognized going forward, as your loyalty means a great deal to us. We truly appreciate your perfect recommendation scores for both the hotel and the ALL loyalty programme, and we look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you for taking the time to share such detailed feedback, and please accept our sincere apologies for the experience you described. We take the report of a snake in your room very seriously, as the comfort and safety of our guests is our absolute priority, and we would like to follow up with you directly to understand the full details and ensure our engineering and pest control teams have addressed this thoroughly. We are also sorry to hear about the long wait times during both check-in and check-out, the WiFi connection speed, and the volume and selection of music at breakfast and by the pools. This feedback is being shared with our front office, IT, and F&B teams for immediate review, as it clearly did not reflect the standard we hold ourselves to. As a valued Classic ALL member, we deeply regret that this stay fell so far short of your expectations, and we would very much appreciate the opportunity to speak with you directly to make things right. Please feel free to reach out to us so we can follow up personally. We hope to have the chance to restore your trust in Avista Hideaway Phuket Patong with a stay that truly reflects our standards. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for taking the time to complete our survey and for sharing such outstanding perfect scores across every aspect of your family stay, from arrival and check-in to accommodation, cleanliness, breakfast, and our team. We are especially pleased to see your perfect ratings for value for money and sustainability, as well as your perfect recommendation score. We are truly delighted that your stay was such an unforgettable experience, and we truly appreciate you sharing this with us. Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such detailed feedback about your fabulous family stay. We are thrilled to hear that you found the hotel very clean, our staff friendly, and your room lovely, and that the food and even the pool left nothing to be desired. A special thank you for mentioning Vishal — we're so glad his friendly face at breakfast every morning stood out, and we will be sure to pass along your appreciation to him. We truly appreciate your perfect recommendation score and your kind endorsement, and we look forward to welcoming you and your family back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for taking the time to share such detailed feedback about your stay. We are delighted to hear that our hillside location gave you the peaceful escape from Patong's chaos that you were looking for, and that our three-pool system and top-notch breakfasts made every day easy to enjoy. A special thank you for mentioning Sky, who led your Muay Thai lesson, and Toon and Sa, who made your couples' massage fantastic — we will be sure to pass along your kind words to all three of them. We're also glad your booking experience, including arranging airport taxi service, was smooth and easy. We noted your comment about WiFi connectivity with your Kindle and will keep this in mind as we look at ways to improve device connectivity for our guests. We truly appreciate your perfect recommendation scores for both the hotel and the ALL loyalty programme. We look forward to welcoming you back to Avista Hideaway Phuket Patong soon! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Valued Guest, Thank you so much for this wonderful review and for sharing that Avista Hideaway was the best hotel experience of your entire trip between Bangkok and Phuket — that truly means a great deal to us. We are delighted to hear that our excellent location near Freedom Beach and Patong Beach suited you perfectly, and that your room with the jacuzzi and pool access was such a treat, well-decorated and comfortable enough that you didn't want to leave. It's especially heartwarming to know the complimentary birthday decor brought your birthday girl to near tears of joy — moments like that are exactly what we hope to create for our guests, and we're so glad our team's pleasant and efficient service made your celebration so special. We are already looking forward to welcoming you back to Avista Hideaway Phuket Patong on your next trip to Phuket! Warm regards, Avista Hideaway Phuket Patong MGallery Collection - Team

Dear Mr. P., Thank you for sharing such a wonderful review following your birthday celebration with us. We are delighted that your stay was such a memorable one and that everything from arrival through to your departure came together so smoothly. It is especially pleasing to know that our breakfast, dining experiences, spa, and overall atmosphere added to the occasion. We are particularly grateful for your recognition of Khun Arjun, Khun Fern, Khun Vansh, Khun Akhilesh, Khun Vishal, Khun Fendi, and Khun None. It is wonderful to hear that their individual contributions helped make your celebration even more special. We will certainly share your kind words with each of them. Your mention of the cocktails and your spa experience is also much appreciated. We are glad that you discovered some memorable highlights during your time with us, even if Arjun was only found on your final evening! Thank you once again for celebrating such a special occasion with us. We hope to have the pleasure of welcoming you and your friends back to Avista Hideaway, MGallery for another memorable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Collection Team

Dear Mr. P., Thank you for your kind feedback. We are pleased to know that you had such a positive impression of Avista Hideaway, MGallery. Your kind words are sincerely appreciated by our entire team. We hope to have the pleasure of welcoming you back for another enjoyable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Collection Team

Dear Mr. C., Thank you for sharing your kind feedback. It is wonderful to hear that you enjoyed our pools, dining experiences, and beautiful sunset views. We are especially pleased that the thoughtfulness of our team made your birthday celebration feel a little more special. We hope to have the pleasure of welcoming you back to Avista Hideaway, MGallery for another memorable stay. Warm regards, Avista Hideaway Phuket Patong - MGallery Collection Team