Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.5/5 1,093 reviews

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39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Private Pool Villas with 24h Butler Service, In-Villa Check-In & Curated Luxury Experiences

  • Rooftop with sunset sea views, featuring two Michelin-Guide Restaurants and a bar.

  • Indulge at Jivana Spa, with romantic couples treatments and complimentary wellness activities.

  • Nearby three of world's top beaches - Freedom Beach, Paradise Beach & Patong Beach nightlife.

  • Enjoy relaxation at three themed pools, each with Chiva Swim-up Bar in a tranquil atmosphere

Our accommodation(s)

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Hotel location

Avista Hideaway Patong Resort & Spa Phuket - MGallery Collection

39/9 Muen Ngern Road, Tri Trang Beach, Patong District Amphur Kathu
83150 PHUKET
Thailand

GPS:7.881189, 98.278166

Telephone
Fax +66 76 681 682

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,093 reviews

Customer review rating 4.0/5

Roimata J. K. Couples - Confirmed reviews ALL

Overall we enjoyed our time at Avista Hideaway. The location is quiet compared to the business and noise pollution in Patong. They have a free shuttle service that runs which is great and we saved a bit on this. The resort is slightly dated, but none the less is nice. I thought the bathroom could have been cleaned a bit better but overall it was clean. I like that the resort is trying to decrease its carbon footprint. The staff were lovely and always very helpful. They definitely make the stay that much more enjoyable. Would stay there again.

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you enjoyed our peaceful location away from the bustle of Patong and found our complimentary shuttle service convenient during your stay. It is also wonderful to know that our sustainability efforts and commitment to reducing our environmental footprint were appreciated. Most importantly, we are pleased that our team made such a positive impression on your experience. Your kind comments regarding their helpfulness and warm hospitality are truly appreciated and will be shared with the team, who will be delighted to know they contributed to an enjoyable stay. We also thank you for your constructive feedback regarding the bathroom cleanliness, Wi-Fi connection, and aspects of the resort facilities. Please rest assured that your comments have been shared with the relevant teams as we continuously seek opportunities to enhance the guest experience. Thank you once again for your valuable feedback. We are delighted to know that you would stay with us again, and we look forward to welcoming you back for another relaxing stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Customer review rating 4.5/5

Sanchit W. Families - Confirmed reviews ALL

Good resort, excellent hospitality, nice location

Dear Mr. W., Thank you for taking the time to share your feedback following your recent family stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you enjoyed our resort and appreciated the excellent hospitality provided by our team. It is especially rewarding to know that our location and overall experience contributed positively to your stay. Your positive feedback is truly appreciated and serves as wonderful encouragement for our team as we continue striving to deliver memorable experiences for our guests. We are also pleased to know that your accommodation, cleanliness, breakfast experience, and overall value met your expectations. Thank you once again for your recommendation and support. We are honored to have been part of your Phuket journey and look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Customer review rating 4.0/5

Sara F. M. T. Families - Confirmed reviews ALL

The rooms were big, modern and comfortable. Overall the hotel was very nice. The infinity pool with views of the mountains were ny favourite, it just felt so relaxing. I thought the food at the sizzler was a bit expensive but it was very nice. I would definitely go back to this hotel.

Dear Ms. T., Thank you for taking the time to share your feedback following your recent family stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you found your stay relaxing, comfortable, and enjoyable. It is especially rewarding to know that you appreciated the spacious and modern accommodations, as well as the cleanliness of the resort. We are also pleased that our infinity pool, with its beautiful mountain views, was a highlight of your experience and provided the tranquil atmosphere you were looking for. We are grateful for your comments regarding your dining experience at Sizzle. While we appreciate your observation regarding the pricing, we are pleased to know that you enjoyed the quality of the cuisine and overall experience. Your positive feedback is truly appreciated and serves as wonderful encouragement for our team as we continue striving to deliver memorable experiences for our guests. Thank you once again for your thoughtful recommendation. We are delighted to know that you would choose to stay with us again, and we look forward to welcoming you and your family back for another memorable stay in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Customer review rating 5.0/5

Chloe N. J. R. Couples - Confirmed reviews ALL

We had a fantastic stay, the staff were amazing, the facilities were clean and comfortable and the location was perfect.

Dear Ms. R., Thank you for taking the time to share your wonderful feedback following your recent stay at Avista Hideaway Phuket Patong – MGallery Collection. We are delighted to hear that you had a fantastic experience with us and that our team, facilities, and location all contributed to such a memorable stay. It is especially rewarding to know that you found the resort clean, comfortable, and perfectly suited for your holiday as a couple. We truly appreciate your positive comments regarding our accommodation, breakfast, dining experiences, room service, fitness centre, pool facilities, and spa. Knowing that our team helped make your stay enjoyable is particularly meaningful, and your appreciation will be shared with everyone involved. Thank you as well for sharing your feedback regarding your dining experience at Sizzle. We value your observations and will take them into consideration as we continuously strive to enhance our guest experience. It was a pleasure to have you stay with us, and we sincerely appreciate your recommendation. We look forward to welcoming you back for another exceptional getaway in Phuket. Warm regards, Avista Hideaway Phuket Patong – MGallery Collection Team

Customer review rating 1.5/5

Yit S. L. Friends - Confirmed reviews ALL

I've been staying in MGallery Collection throughout SEA. Therefore, it's a no-brainer for my guests coming to Phuket for their 1st time. Besides, I was drawn to the lush greenery Avista has to offer, and the peace away from the crowds. I was wrong. First contact with concierge and check-in team was dismal. I was not assured of the disposition for our luggages. The tag for our luggages was taken away by check-in team. While the drink (butterfly pea) was delightfully pleasing to both the eyes and the palate coupled with a refreshing cooling towel, the check-in process was hurried and left me with more confusion. Ms Kimmy was definitely trying her best and it's not the language. She wasn't sure for the content she sprouted verbatim as if learnt by hard. It ended off with "please scan the QR code for more details". If that is certainly the case, I supposed we could all have done away with human check-in to begin with. We specifically asked to book the shuttle ride to Jungceylon since it was offered by her. We specifically asked for the dress code to Tambu and was told by her "no dress code... go in whatever you're comfortable in". We were turned away by the shuttle-van team after having wasted 20-30 minutes of our time, when we could have GRAB on our own out of the property. That same night, the very first night on arrival in Phuket to try the restaurant listed in Michelin Guide, we were turned away by Tambu because "no sleeveless please" , when female guests were attired sleeveless and seated inside the restaurant. It was extremely inconvenient and totally avoidable if Tambu and check-in team could have communicated clearly about this. While the tasting menu from Tambu was nice, of course this deserves an entirely different review column to itself hence I shall reserve my comments. Housekeeping was abysmal. Yes this was the 2nd day of stay at Avista. Bedsheets were folded, water was refilled and that was it. Rubbish bins were not emptied, floors were not cleaned and toilet was not washed. In fact, I had specifically indicated 3rd person staying and it took several reminders before another set of towel and toiletries were delivered. Again, another miscommunication between front-desk and housekeeping? Following the feedback provided to the duty manager on the 1st day, we were surprised to find a plate of cut fruits sitting on the desk by the end of the 2nd day after we came back from visiting Old Town. However, the plate was not wrapped in clingfilm hence I really had no idea how long the cut fruits were left exposed to the elements and flies. And mind you, this was the same room where the bins were not cleared and the floors were not cleaned. The Room 50_ that came with the jacuzzi was rather run-down and appeared soiled. The jacuzzi pool was unmaintained hence dirty but was still operational. Because this had been the rainy season, it was rather appalling to find the retractable roof swollen with water. The shower drain emptied at glacier speed leaving dirty water for the next person. Vista breakfast was mix of Thai and Continental selections. I had different experiences depending on which team was on shift at the egg station. Kudos to the Tuesday morning team! I had reservations for the condiments and salad bar though because we had fellow flies co-dining. Because there were 2 entrances, I was not sure who to speak with to mention the room number. In fact, I observed people simply coming into the premise to have their meals without being asked or shown to their seats. The gym was adequately equipped and clean. We discovered there was actually a schedule of activities and fitness program which I figured was either left out or probably in "the QR code". I had ventured outside of Avista, hoping to find the path to Freedom Beach viewpoint, and was shocked to see a barricade because the locals living in the vicinity decided to collect toll cash. I certainly hope Avista could improve on the rooms and service standards. Otherwise the it is certainly a regrettable experience for such a wonderful locality within Phuket.

Dear Guest, Thank you for choosing Avista Hideaway Phuket Patong, MGallery Collection for your first visit to Phuket, and for taking the time to share such a detailed account of your experience. We understand you had considered us a natural choice given your familiarity with the MGallery Collection across Southeast Asia, and that makes it all the more important to us that we reflect on where we fell short. We were glad to have reached out to you directly following your departure, and we hope that communication conveyed the sincerity with which we have taken your observations on board. Allow me to address the key points you raised. Regarding check-in and concierge coordination — the confusion around your luggage tagging, shuttle booking, and the dress code guidance from Tambu are all legitimate service gaps. These represent a breakdown in interdepartmental communication that should not have occurred, and particularly not on a first night. We have reviewed the relevant handover processes with both our Front Office and Tambu teams as a direct result. On housekeeping — the standard you described on your second day falls short of what we expect and what our guests deserve. Bins unemptied, floors uncleaned, and a delay in providing amenities for your third guest are not acceptable at this property. The fruit amenity — while well-intentioned as a service recovery gesture from our duty manager — was clearly not executed with the care it required. This has been addressed with the team concerned. Your observations regarding the jacuzzi condition, the retractable roof, and the shower drainage are noted as maintenance items and have been logged with our Engineering team for follow-up. At Vista, we are pleased your breakfast experience had its highlights, and your note regarding the open entrances and salad bar supervision has been passed to our F&B team. We understand your overall impression was one of missed potential — and given what Avista can offer at its best, that is not lost on us. We remain committed to the standards expected of the MGallery Collection, and your review serves as a clear reference point for the areas requiring our attention. We hope to have the opportunity to restore your confidence on a future visit. Warm regards, Philipp Stieger Director of Operations Avista Hideaway Phuket Patong, MGallery Collection

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